Tag Archives: ethics

Volunteers trying to help on their own

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The Nonprofit Quarterly picked up a story about a 240-acre nature preserve in Northeastern New Jersey asking volunteers to please stop “doing good” on their own, because unsanctioned “trail improvements” are causing serious damage to the preserve. Conservancy members have found places where certain fruit-bearing native vines “are being cut wholesale,” threatening a source of food for small animals that live in the woods. In another instance, someone had removed logs and branches from steep trail beds, which could lead to serious erosion.

To prevent further damage, the nonprofit group has sent notices and put up signs along trails telling people who want to initiate their own projects to leave things alone. “We appreciate volunteerism, and we realize a lot of people have good intentions,” said Theresa Trapp, the conservancy’s treasurer. “But we really need people to contact us before doing any work.”

Some of the people doing these “trail improvements” could be mountain bikers. One official who has seen similar problems in county’s parks said mountain bikers will create their own trails, “and if something’s in their way, they’ll move it.”

This isn’t the first time I’ve heard of people thinking they are being proactive as volunteers, without seeking approval first from an organization and, instead, actually doing some harm. For instance, there are people who, once they become an official volunteer of an organization, think they are now official representatives of the organization, and will represent themselves as such to others:

  • they may organize a volunteering event without clearing it with the organization first,
  • book themselves as speakers to community groups,
  • start replying in online discussion groups as though they represent the organization,

Even worse: some people put themselves and others at risk with their independent volunteering following a disaster; this happened following Hurricane Katrina in the Gulf Coast of the USA with a few people who charged in on their own (I wish I’d kept track of all the stories I read about this happening, particularly with people handling chainsaws – one man hurt himself while he was alone in a largely abandoned area).

It’s not enough to have a few lines in your written policies and procedures about when a volunteer should, and should not, represent themselves as volunteers, how they should propose activities, your confidentiality policies, etc.; you need to remind your volunteers and the general public of these policies: on your online discussion group for volunteers, in your online or paper newsletter, on your web site, on your social networking profiles such as Facebook, and maybe even through an interview on the local TV news or a local newspaper.

If you discover a volunteer is doing activities in the name of your organization, but outside of the approval of your organization, contact that person immediately – not via email, but with a phone call or in-person meeting. Tell the person what you have heard and ask the volunteer if what you have heard is true. Welcome that person’s own explanation/description of the circumstances. And then review together the policies of the organization and how this might, or might not, be a violation. If you need more time to investigate, by all means, do so.

If it’s someone outside your organization, again, call that person immediately. Tell the person what you have heard and ask the person if what you have heard is true. Welcome that person’s own explanation/description of the circumstances. Explain carefully why the activity is inappropriate (if it is). And consider: is there a way to make this person an official volunteer and channel his or her energies for your organization in a more appropriate way?

In either case, followup with both email and, as appropriate, a message sent via postal mail, confirming the details of your meeting and the next steps.

And on a related note: How do you know what is being said about your organization or yourself in the public spaces online — on blogs, in captions on Flickr photos, in newspaper articles, and in public online discussion groups?

My favorite tool for tracking what’s being said about an organization I’m working with, or even just me, is GoogleAlerts. This free service automatically notifies you if there is any new content online in a public space — including traditional print media that publishes their stories online — that mentions whatever phrase or phrases you want to track. It won’t tell you about email conversations, as those are private, or about postings on private online spaces (a private online discussion group, for instance, or someone’s Facebook profile that has all of its privacy settings on — so long as Facebook keeps allowing such privacy settings, which it may not always do).

You can use GoogleAlerts or similar tools to track:

  • Your name
  • Your organization’s name
  • Your executive director’s name
  • Another organization (your competition, a partner, an organization you aspire to be like, etc.)
  • A particular subject matter
  • Etc.

Start with two GoogleAlerts at first — one of just your name, and one of your organization’s name. Putting a name in quotes is best, so that you will get only exact matches (I don’t want every newspaper story that mentions Jayne and also Cravens, but specifically, Jayne Cravens, and that won’t happen unless I put my entire name in quotes, like this: “Jayne Cravens”). You will then receive an email when something is published online with your alert name, with a link to the mention. You can set the alerts to come as the mentions happen (for instance, when the blog is posted that mentions your name), in a daily summary, or in a weekly summary.

 

Be careful when you choose subjects to track; you don’t want to track something generic like dogs, because you will be overwhelmed with alerts. You would want to track something specific instead in one alert, like
dogs abandoned Nowhere County “Humane Society”

GoogleAlerts or similar tools help you respond quickly to newspaper articles, blog posts — even criticism. And you most certainly should respond online quickly, with praise, with thanks or with more or clarifying information, as the situation demands.

With all that said, do NOT try to shut down a volunteer’s blog about his or her experience with your organization. Blogging by volunteers should be encouraged, not discouraged, within the policies of the organization (not talking about confidential information, for instance, or not disparaging co-workers in public).

Special Issue on the Voluntary Work of Students in Higher Education

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The Journal of Academic Ethics invites papers for a special issue on the general topic of the voluntary work and volunteerism of students at university. Papers are welcome which consider the values, ethics, motivations, challenges, effectiveness, etc, of voluntary work or related topics. Articles that consider voluntary work as a method to ameliorate social and educational exclusion are particularly encouraged as is original empirical research, both quantitative and qualitative. Papers that explore the ‘volunteering journeys’ of students and contributions that consider the international nature of voluntary work are also most welcome.

Deadline: January 31st 2011

See Call for Papers (Voluntary Work and Volunteerism at University)

Also see:

V for Volunteer(ing)—The Journeys of Undergraduate Volunteers

The Rise of Voluntary Work in Higher Education and Corporate Social Responsibility in Business: Perspectives of Students and Graduate Employees

Another anti-volunteer union

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Unionized school employees in Petaluma, California, some of whom have been laid off due to budget cuts, do not like it that parent volunteers are now doing the work they were once paid to do. But even more: the union does not believe volunteers should be involved in the schools at all. Loretta Kruusmagi, president of the 350-member employees’ union bargaining unit at Petaluma Junior High School in California, said of the parents. “Our stand is you can’t have volunteers, they can’t do our work.”

On the one hand, I completely agree that the primary reason to involve volunteers should never be to save money:

But, ofcourse, on the other hand, volunteer involvement is essential for all sorts of other reasons, and I question the credibility of nonprofit organizations and government agencies focused on services to the public, like schools and state parks, that do not involve volunteers in a variety of ways, including in decision-making roles.

I believe passionately that certain positions — even the majority of positions in entire programs at some organizations — should be reserved for volunteers. The majority of programming by the Girl Scouts of the USA is delivered by volunteers. The majority of programming by the American Red Cross is delivered by volunteers. Going all-volunteer can be the right thing to do for all sorts of reasons that have nothing to do with money saved: It’s been true for the Pine Creek Information Center, it’s been true for the Aid Workers Network, and it’s true of lots of other organizations.

Why involve volunteers? What are the appropriate reasons?

    • Volunteer involvement allows members of the community to come into your agency, as volunteers (and, therefore, with no financial stake in the agency), to see for themselves the work your organization does.
    • Community engagement is community ownership. Volunteer involvement demostrates that the community is invested in the organization and its goals.
    • Involving volunteers — representatives of the community — helps educate the community about what the organization does.
    • Certain positions may be best done by volunteers. Volunteers can do anything. They can be counselors, advisers, theater ushers, short-term consultants, board members, projects leaders, project assistants, event coordinators, event staff, first responders, coaches, program leaders, classroom assistants, and on-and-on. Always be able to say why your agency wants volunteers, specifically, in those positions rather than paid staff (and never say it’s to save money!).
    • Involving volunteers creates support for your organization in other ways. How many volunteers are also financial donors? Have volunteers spoken at local government meetings or written letters to the editor of your local newspaper on your organization’s behalf? Are there any influential community members (elected officials?) who are former volunteers with your organization? What have volunteers done to educate friends and family about your organization and its mission?
    • Involving volunteers can be a reflection of your organization’s mission. If you are a nonprofit theater, for instance, you probably involve unpaid ushers. What have ushers experienced that is a reflection of your mission (which may be to present theater productions of that are of cultural significance for your community, or to ensure that community members of all ages and backgrounds are introduced to and educated about the place of theater in our society, etc.). If you involve volunteers as interns, how could you tie this involvement to the mission of your organization?
    • Involving volunteers can help your organization reach particular demographic groups — people of a particular age, in a particular neighborhood, of a particular economic level, etc., especially groups who might not be involved with your organization otherwise.
    • Involving volunteers can create partnerships with other organizations (nonprofits, government, business). Involving volunteers from a corporation might spur that corporation to give your agency a grant. Involving volunteers from a government office could lead to a program partnership.
    • Volunteer involvement can garner good PR (in media reports, government reports, blogs, etc.) regarding your community involvement.

There is no question that parents have the right to help out in public schools! Union president Loretta Kruusmagi is wrong, wrong, wrong to say otherwise. Just as the union of professional firefighters in the USA is wrong to “not condone” volunteer firefighters. Volunteers can, in fact, be the loudest non-Union voice in support of unions and other professionals. Since volunteers have no financial interest in the organization where they donate their service, their voice of support for professionals and their services, and their voice against budget cuts, can get the attention of the community, funders and the press.

For schools, nonprofits and others thinking volunteers are a great cost-cutting idea, see Frazzled Moms Push Back Against Volunteering.

To learn more on how to talk about the true value of volunteers, I highly recommend Susan Ellis’ outstanding book From the Top Down. The third edition has just been released.

Sad news re: Volunteering England

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Volunteering England, the primary institution in England for tracking, supporting and celebrating volunteering in the country, has announced today that it is consulting with its staff and trade union on proposals for restructuring which would reduce its staffing from 55 to 24 posts. The organization is facing a potential 60 per cent cut in strategic partner funding.

In a press release, Chief Executive of Volunteering England Justin Davis Smith said, “It is heartbreaking we are planning to make redundant so many colleagues who bring extraordinary commitment to the cause of volunteering and have so much knowledge and experience to offer the volunteering movement and our whole society.”

At a time when governments all over the world are encouraging citizens to volunteer more than ever before, at a time when corporations and other entities are starting yet more volunteerism campaigns, at a time when volunteers are being expected to increase their efforts to fill gaps in human services happening because of budget cuts, this is distressing, disturbing news. To meet those government and corporate calls for more volunteers, experts are needed who are knowledgeable and experienced regarding effective volunteer engagement. Volunteers must be effectively supported in order for their efforts to be successful – their success doesn’t happen because of luck or a lot of good intentions. Without a strong, adequately-funded institution to track volunteerism and support those working with volunteers, volunteerism in England will not reach its potential.

Volunteering England will be looking into ways to diversify its sources of funding so that further cuts aren’t necessary and to better ensure the continuation of the organization and its very important work. I wish this vital organization the very best of luck.