Monthly Archives: November 2019

Volunteer controversy in archeology

graphic by Jayne Cravens representing volunteers

Volunteer engagement is controversial, and I do my best to keep up with the controversies, like movements opposed to volunteerism, or politicians that think volunteers are free. The most common conflict regarding volunteerism, at least in my opinion, arises regarding volunteer engagement as a way to replace paid worker, usually the result of statements by management and funders about how “volunteers save money” and what their dollar value is (something the Points of Light Foundation and others heavily promote). But there are other controversies, like the appropriateness of volunteers undertaking certain roles, or the ethics of volunteering at all, per the criticisms of people on both the far right and the far left of the political spectrum.

An example of several controversies regarding volunteering rolled into one conversation is a debate that recently broke out on Twitter about the ethics of involving volunteers in archeology (or archaeology, as the British spell it). I found out about it because I was doing my usual search of the word volunteer on Twitter, just to see what might come up. As a result, I found this thread from Open Access Archaeology (@OpenAccessArch), which said:

Myth dispelling time: “Volunteers take away jobs from professionals”. I hear this a lot from professional archaeologists and lets be real – they are full of shit.

The thread goes on to talk about all the reasons that volunteer engagement in archeology does NOT take paid work away from professionals, and I believe it does a good job. My only addition would be that, by involving volunteers, the field of archeology greatly expands the number of people who can talk from a place of first-hand experience about the importance of historical discovery and cultural preservation, thereby, potentially, cultivating and an even greater number of supporters for its cause. Volunteer engagement lets people who are NOT professionals into seeing work firsthand, and that can translate into donations and more public support.

Too often, people think involving volunteers means allowing anyone, with no training and no supervision, to do highly-specialized work or work on sensitive issues. It does NOT, anymore than you are required to hire a professional with no training and no supervision, to do highly-specialized work or work on sensitive issues. You still get to have standards! You still get to have a bar for participation and require volunteers to be able to clear that bar.

Coincidentally to all this, just two months ago, I found out that the Oregon Archaeological Society provides Archaeology Training for potential volunteers: OAS Basic Training, also known as Archaeology for the Curious, is an annual program taught by experienced regional professionals from organizations such as the U.S. Forest Service, BLM, and the University of Oregon. The sessions are typically held on six Saturdays starting in the early part of the year at a local university.

Topics for the first two sessions include archaeology basics as well as information on artifacts, laws and ethics, Northwest archaeology and rock art, site stewardship and volunteering. The four additional training sessions cover field excavation, laboratory methods, site mapping, cataloging and compass reading. The program is a great way to network with other archaeology lovers and to learn how you can get involved in the field.

So, that’s the bar for involving in archeology in Oregon: you have to take this class, you have to fulfill that training commitment, and only then can you apply to be a volunteer and be a part of digs. That means not anyone can come in and just start digging. That means people who might be careless or disrespectful are more likely to be screened out. Plus, imagine what this program cultivates: people from various professions, various communities, who get a greater appreciation for archeology and historical preservation in this state, and that appreciation has the potential to get translated into donations and pressure on government to support historic initiatives and, yes, research. It translates into people talking to friends and neighbors about NOT disturbing sites, not marking such with graffiti, not taking artifacts, and on and on, in a way that just a flyer or lecture may not. THAT is the power of volunteer engagement – not money supposedly saved.

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Taking control of your web site when you aren’t the web master

Most web masters at mission-based organizations – at nonprofits, non-governmental organizations (NGOs), government agencies and schools – want to do the best job possible in creating and managing the initiative’s web site.

Unfortunately, there are situations where staff at mission-based organizations are intimidated by the people that manage their web site, to the point of being afraid to ask questions, even to ask for a change in the site. All a web master has to say is, “That can’t be done” or “that’s too expensive” or “I won’t be able to do that” and many of these staff members will not pursue an issue further. After all, the web master is the expert, right?

It is unfortunate that there are so many web masters that take advantage of their expertise and will use it to claim certain things cannot be done on a web site when, in fact, they can be done. Perhaps they don’t see it as a priority and don’t want to do it. Perhaps they don’t know how and don’t want to admit it. Whatever the reason, it holds a lot of organizations back from doing all that they should with their web sites, like making them designed for their particular audiences, or making them accessible for people with disabilities.

Here are things staff at mission-based organizations can do to set a tone with IT staff regarding who has input into web-related decisions, including design:

1. Ask your web master what company hosts your organization’s web site, how your domain name is registered, and for all passwords. Your web site should be hosted by a reputable company in the business of hosting web sites, not the web master’s side business or through a company he or she has a “special deal” with. You can look up your domain name registration here and make sure it’s registered in such a way that your organization owns it, not your web master, and that it matches what your web master tells you. You need all of the passwords associated with the web site in case the web master leaves.

2. Ask your web master what the 10 most visited pages are on your web site are. This is a very easy question to get answers for, and there should be no reason for your web master to hesitate to provide this information. 

As you review the data he or she provides, ask yourself, the web master, and other staff member these questions:

  • Is there a page on your web site that is more popular than the home page? Why is that?
  • Are these the 10 pages you want to be the most visited on your web site? If not, what should you do to increase the number of visitors to the pages you most want users to visit?

Don’t just think about increasing visitors to certain pages. Sure, you could get more people visiting your donate to us page if you made it your home page, but would it increase the number of donations your nonprofit gets? No. Think about what you want to happen as a result of people visiting your web site, what you want users to do as a result of navigating around your web site, and remember that different people will have different wants regarding your web site. Have your web master in on these conversations, so he or she can understand your organization’s communications priorities, which program staff should set, not the web master.

3. Invite volunteers to your conference room and have them navigate your web site with their own laptops and smart phones. Have the web master there to observe. Ask the volunteers to find information on how to volunteer, and quiz them on what they found. Ask them what donations pay for at your organization, based on what they found on your web site. Ask them what difference your nonprofit makes, based on what they found on your web site.

Take notes on their answers and then have a followup meeting with communications staff, including the web master. Talk about what you learned from this feedback, and either develop a plan on how to adjust your web site so that it does what you want it to do, or ask your web master to develop such and then present it to staff.

4. Six months after the changes have been made to your web site, do steps one and two again. Are the top 10 pages visited on your web site the pages you want most visitors to see? Are volunteers able to more easily find information about how to volunteer, what donations pay for, what difference your nonprofit makes, etc.?

5. When you want a feature on your web site, find an example of it on another web site, particularly at a company or agency about the size of your organization. Have this ready to show the web master, to prevent the “that can’t be done” argument.

6. Tell your web master which staff members need to be able to make simple text changes without his or her support. Whomever is in charge of communications at your organization should have this ability. Maybe you want a small group of reliable volunteers with some web design experience who can step in to do such when the web master is not available. And then have your web master show exactly how those staff members should make those changes via whatever content management system he or she prefers. Maybe there is a WordPress interface. Maybe there is another type of interface (I use BlueGriffon). The point is that you should never have to wait for the web master to make time to merely add a paragraph or two to a page, or to correct a typo.

These six simple things will let you take back control over your organization’s web site, and help you have the documentation you need for when your web master moves on – and your web master WILL move on!

Also see:

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.

United Nations scales back online volunteering program

The United Nations Volunteers program, an initiative under the UN Development Program (UNDP), has stopped accepting new nonprofits, NGOs and others who apply to use the Online Volunteering Service, onlinevolunteering.org.

Organizations that have already been accepted into the Online Volunteering service can continue to use it to recruit online volunteers, but no new volunteering hosts are being accepted, and there is no word on whether this is a temporary or permanent change – and what this changes means for the future of the UN’s pioneering virtual volunteering initiative.

I found this out when I tried to register the nonprofit where I am working now – the nonprofit where I work is an international program and one of our nonprofits clients, in Congo, is familiar with both the OV service and my own work in virtual volunteering (it’s a small world, truly!). It reminded me that the organization where I am working now needs to make sure people in other countries know about our many online volunteering opportunities – we strive to be an inclusive organization, and involving international online volunteers is a part of that. As our program works to address at least three of the Sustainable Development Goals, the UN’s Online Volunteering service seemed like an obvious choice for the organization.

But after I filled out the application, I received an email from UNV that pointed me to this announcement on the home page:

April 5: The UNV Online Volunteering service has suspended acceptance of new registrations from non-governmental (NGO) and other civil society organizations (CSOs).

The Find out more link after this announcement makes no mention of the suspension. The other pages on the UN site make no mention of this suspension. The how does it work page makes no mention of this suspension. The page with the heading “Organizations that find volunteers through us are”, says that organizations need to be officially registered with appropriate government authorities and provide proof of such, be a nonprofit, an NGO or other civil society organization, a government or other public institution, a United Nations agency or other intergovernmental institution, and active in the field of sustainable human development. There’s no mention at all of on this and other pages that the OV service has suspended acceptance of new registrations from organizations that want to host online volunteers.

Because the application on the OV service for new hosts of online volunteers still works, and all of the links to it still function, I’m not sure if the suspension is for all new users of the online volunteering service that want to host online volunteers, or if United Nations agencies are still allowed to apply to use the service. Is this ban just for NGOs and other non-UN agencies? Is it temporary or permanent? Is this the first step in getting rid of the OV service altogether? And why have these changes been made? I have asked UNV but have not had a response in more three weeks.

If UNV is getting rid of the Online Volunteering service, it will be devastating news. The OV service is one of the most successful programs the UN has launched outside of is emergency humanitarian response programs and its post-conflict-rebuilding programs. Yes, I feel that strongly about the OV service. I think the lessons from the OV service regarding virtual volunteering can still be helpful to any tech4good, micro-volunteering initiative starting now. Note when you read these lessons that the early adopters of the service were NOT UNITED NATIONS AGENCIES, nor were the organizations that most online volunteers supported through the service: they were nonprofits and NGOs, some of them quite small – the kinds of organizations that aren’t allowed to use the UN Online Volunteering service anymore.

This is particularly bitter news on this the 20th anniversary of NetAid, which launched the UN’s online volunteering efforts that became the Online Volunteering service.

What could cause this radical change? Lack of funding and, therefore, a lack of staffing for the OV service? Lack of support from senior management? I would love to know. Let’s hope for a quick and clear response.

And let’s hope someone takes the lessons from the OV service regarding virtual volunteering and creates a viable alternative for those organizations that want to involve online volunteers from outside their country’s borders in their initiatives, and for online volunteers that want to help programs serving the developing world specifically.

Update: UNV has sent a cryptic reply on Twitter that reads: “Thank you for your comment. Online Volunteering continues to be a integral part of the @UNVolunteers offer. The platform will be enhanced in the coming months as the organization expands digital-savvy solutions for all involved.” Answers nothing brought up in the blog. Frustrating!

January 2, 2020 update: UNV now has a new message on its OV web site that says: “Effective 1 January 2020, the Online Volunteering service is free of charge to all eligible partners. Eligible partners are: UN entities, Governmental or other public institutions, and Civil Society Organizations.” But if you click on the link for more information, you discover that UNV has a VERY narrow version of civil society organizations (CSOs): it has to be a CSO already registered with the OV service, or the organization has to provide evidence of accreditation with the Economic and Social Council (ECOSOC), or the organization has to be working with a UN Country Team as an implementing partner or through an agreement and submit a form signed by the UN Entity they are partnering with.

So, in short, the OV service no longer can be used by most nonprofits, NGOs and CSOs. There’s no explanation as to why this decision has been made. So, if your nonprofit, NGO or CSO doesn’t meet the criteria, you can’t use the UNV Online Volunteering service to recruit online volunteers. If you want to recruit online volunteers, I recommend these resources:

Your own country’s volunteering center. Your own country may have a web site that recruits volunteers, online or onsite, for nonprofits, NGOs or CSOs in your country. I have list of many of these here. And use this advice when posting your opportunities to such a site.

Finding a Computer/Network Consultant (you can adapt these for online volunteers, not just tech folks)

Required Volunteer Information on Your Web Site – how to use your own web site to recruit volunteers (not just online volunteers)

Adam ruins everything & educates a LOT

There is a television show in the USA called Adam Ruins Everything. It is both a comedy show and an educational show that uses humor to debunk myths and misconceptions. I think it’s a great example of how to use an entertaining approach, even a provocative approach, to educate about science, including accurate health information. I think humanitarian aid and development agencies, particularly those concerned with public health education, should take note of it.

An example is the show’s comedic and medically-accurate presentation about the misunderstandings many – maybe most people – have regarding female physiology, particularly regarding the hymen and virginity. This is a good model of how much more interesting public health and women’s health videos could be:

It’s not a video that would be appropriate in every culture and country, but its frankness, fast-pace, humor and accuracy can’t be denied.

This isn’t the first time I’ve gotten good advice for outreach by nonprofits, including humanitarian organizations, from TV:

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help