Monthly Archives: August 2018

Please vote for “Living & Loving Digital Inclusion”

There are only a few hours left to vote for my proposed session at NTEN: Living & Loving Digital Inclusion!

Voting is open only through August 31. The 2019 Nonprofit Technology Conference will be held in Portland, Oregon, March 13 – 15, and I will be able to go if I get to present! If I can’t present then – let me be blunt: I won’t be able to afford to go.

Digital Inclusion means working to ensure ICT tools, resources and associated spaces are welcoming to the widest audience possible. Helping children in communities with rates of high poverty to access the Internet and gain skills might be the first thing most think of when they hear the term digital inclusion, but it’s also about accessible web and app design, providing safe, encouraging spaces for women and girls in community tech centers and hackathons, and being mindful of our language when promoting or talking about public tech initiatives. This energizing session will give attendees lots of ideas to consider and employ.

Learning Outcomes

  • understand what is meant by “digital inclusion” in practical terms
  • understand the benefits of making “digital inclusion” a priority
  • put into immediate practice activities that improve an organization’s “digital inclusion”

Update: “Although your session received a strong level of support during the voting stages it was not selected as part of this final process to balance out the overall range of topics in the related category.” That’s the final word from NTEN. Unfortunately, I cannot afford to attend the conference (it’s VERY expensive), so even though NTEN will be right in my backyard in Portland, Oregon, I won’t be there. Very sorry to miss out once again on NTEN.

I have already developed the workshop and hope I will get a different opportunity to deliver it.

Would you like for me to speak at your conference or train at your organization? Here’s is more about my presentations and trainings. Also read more about my consulting services.

the first steps for a nonprofit dream

Some years ago, I worked with a very specific community – I prefer not to say which one nor where it was – that wanted its own cultural center. The community members envisioned a place where they and their families could celebrate their unique culture, host activities that could help address the needs of community members (job training, skills development, counseling, etc.), host events that could educate people about their culture’s history and challenges, offer low-cost childcare for pre-K children, offer after-school activities for teen members of their community, offer activities for elders in their community, offer legal clinics, and on and on.

The challenge I faced in trying to help this community reach their goal is that, in talking about the community center, they wanted to focus only on what the building would look like. They wanted to talk about the kinds of rooms it would have, how it would look on the outside, the murals that would be drawn inside, etc. They even spent time talking about what the logo would look like. And, indeed, those conversations were important, but what was so much more important in starting to talk about the center was their answering these questions:

  • What documented data do we have that shows who makes up our community, in terms of their ages, their backgrounds, their most critical needs and their desires regarding the programs offered via a cultural center? What data do we still need to gather and how might we gather that information?
  • What programs might we launch at first, and which might we want to have later? What data do we have that shows we are prioritizing our initial programming correctly?
  • How do we envision the staffing for our initial programs – by volunteers? If so, what tasks might these volunteers do? Could the tasks be divided into different roles: leadership roles, one-time group activities, short-term individual roles, online volunteering, university classwork, etc.? And what might the costs be to involve such volunteers (recruitment, screening, support, etc.)? Or will we staff these initial programs by paid employees or consultants? If so, what might these roles look and what would the costs be?
  • What will the decision-making and leadership of the center look like? How will the board of directors be chosen? How long will each member serve? How will their fiscal responsibilities and other oversight responsibilities be defined? Will there also be an advisory board?
  • What could we do in terms of programming without our own physical space? Could we leverage church fellowship halls, library meeting rooms, other cultural centers, arts spaces and other existing facilities to offer our own programming until we get a physical space of our own?
  • What would success look like in the first year of our operations? How would we collect data that proves our success?
  • How much would all of the above cost for the first two-five years?
  • What would we need to have in place to get fiscal sponsorship or become an independent nonprofit, and how would we get those things in place? What would the timeline look like?
  • When would we be ready to start accepting financial donations for our efforts and what avenues could we accept those donations (how would we accept and track checks, online donations, even cash donations)?

Altogether, the answers to these questions create both a business plan and all of the information a group needs for a funding proposal. All of these activities create a cultural center without anything having to wait for a building to be built or a rented and, at the same time, make funding an actual building all the more attractive.

Sadly, the cultural center, as a building, didn’t happen, and efforts to offer these programs in other spaces have come and gone over the years. I think community members still dream of a magical mega donor descending into the area and offering them millions of dollars to make this happen.

I think about this situation frequently as I am asked by so many people, “How do I start the nonprofit of my dreams?” The steps are all neatly listed in my blog, but the reality is that it’s messy in execution. None of these steps are easy, but I regularly see new nonprofits flourish after diligently completing each.

If you have an idea for a new organization, a new program or a new project, I recommend you have a look at this UNESCO project planning tool. It’s developed for youth and the projects they want to undertake, but it’s something that a lot of adults could use as well. This can be a good tool to use in a group exercise with the core leadership of your effort to establish a new program or organization.

Also helpful is this free NGO Capacity Assessment Supporting Tool. It can be used to identify an NGO’s strengths and weaknesses and help to establish a unified, coherent vision of what an NGO can be. The tool provides a step-by-step way to map where an organization is and can help those working with the NGO, including consultants, board members, employees, volunteers, clients, and others, to decide which functional areas need to be strengthened and how to go about to strengthen them. Share the results of your using this tool in your funding proposals – even on your web site. The tool was compiled by Europe Foundation (EPF) in the country of Georgia, and is based on various resources, including USAID – an NGO Capacity Assessment Supporting Tool from USAID (2000), the NGO Sustainability Index 2004-2008, the Civil Society Index (2009) from CIVICUS, and Peace Corps/Slovakia NGO Characteristics Assessment for Recommended Development (NGO CARD) 1996-1997.

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Brilliant volunteer firefighter recruitment video from Germany

A brilliant volunteer firefighter recruitment video from the station in Meldorf, Germany (Freiwillige Feuerwehr Stadt Meldorf): a man drives by a training exercise by volunteer firefighters in his village. The popups in the video show what professions the volunteers come from: IT professional, farmer, chimney sweep, lawyer, clerk, caregiver, student, etc. It’s meant to say that a variety of people can be volunteer emergency responders (and are needed as such).

A big difference between Germany and the USA re: firefighting is that firefighters aren’t EMTs. Instead, for emergency medical calls, there are ambulance corps throughout the country. That definitely makes it much easier to recruit volunteer firefighters in Germany than in the USA, and as a result of the model used in the country, Germany has the highest number of volunteer firefighters per capita in the world.

Still, this is a terrific recruitment video, one that firehouses in the USA that involve volunteers should consider re-creating for their own communities. Don’t have the video shooting and editing skills to make it happen? Consider recruiting volunteers with such skills from nearby universities and colleges – even high schools.

Also see:

Some people think they aren’t perfect enough to volunteer with you

Meridian Swift has a terrific blog about the impression our volunteers-in-action photos might give, unintentionally. She imagines this scenario:

Yvonne took in the photos of volunteers working together, triumphant smiles on their busy faces. She imagined how dynamic these volunteers must be, and here she was, shy, insecure, and full of doubts. She wasn’t like them. They were so…amazing and who was she kidding, she was just stumbling through life. With a wistful sigh, Yvonne closed the tab and moved on.

She’s right, and not just about photos: when we celebrate volunteers on the organization web site or in a press release or at a ceremony, we celebrate things most people cannot do: volunteer for more than a decade at the same organization, in the same role, or volunteer 100 hours or more in a year. That isn’t to say that those volunteers shouldn’t be honored, but what about honors for the most tenacious volunteer, or the volunteer who made a big impact with a small project?

As Meridian says in her response to volunteers who may be thinking they aren’t perfect enough to volunteer, per the perfect-volunteers imagery:

You may think we want you to be perfect. What do we want? We want to do some good in this crazy world and we don’t have all the answers. We’re not looking for perfection. We’re looking for you.  

It’s something to keep in mind as you recruit and welcome new volunteers at your organization.

Also see:

can volunteer engagement cultivate innovation?

Can volunteer engagement cultivate innovation within an organization where volunteers serve? And what conditions are necessary for such innovation by volunteers to happen? This paper explores that question: Beyond Service Production: Volunteering for Social Innovation by Arjen de Wit of Vrije Universiteit Amsterdam, The Netherlands, Wouter Mensink of The Netherlands Institute for Social Research, The Hague, The Netherlands, Torbjörn Einarsson of Stockholm School of Economics, Sweden, and René Bekkers of Vrije Universiteit Amsterdam, The Netherlands.

It was first published online on October 12, 2017 and was published on paper in the Nonprofit and Voluntary Sector Quarterly by ARNOVA.

Abstract:

Building on theories from different fields, we discuss the roles that volunteers can play in the generation, implementation, and diffusion of social innovations. We present a study relying on 26 interviews with volunteer managers, other professionals, volunteers, and one former volunteer in 17 (branches of) third sector organizations in eight European countries. We identify organizational factors that help and hinder volunteer contributions to social innovation… This rich, explorative study makes it a fruitful start for further research on the relationship between volunteering and social innovation.

In short, their research question was: Which organizational factors help and hinder volunteers to contribute to social innovations in third sector organizations?

You can download the paper for free.

I found the paper because I’m quoted in it. And if you are a manager of volunteers, this is one of those rare academic papers on volunteerism that is actually worth your time to read (sorry, academics, but so often, your papers aren’t what practioners need).

By social innovation, the paper’s authors mean new solutions – products, markets, services, methods, models, processes – that lead to new or improved capabilities and better use of assets and resources by a nonprofit, NGO or other volunteer hosting organization that address its mission and serve its cause, directly. I define social innovation as something that is transformative for the organization and those it serves. Certainly volunteers that introduced mission-based organizations to the Internet were social innovators. Volunteers connecting an organization to new communities and people very different from those the nonprofit usually works with can be seen as social innovators as well.

Here are “a few illustrative examples” the paper identifies as social innovations introduced to nonprofits by volunteers:

a telephone service in a nonnative language (Swedish Red Cross), a School of Civic Initiative where people are educated to make them more active in public life (Hnutí Duha, Czech Republic), first aid education for partially sighted and blind people (German Red Cross), a bicycle campaign (Greenpeace Denmark), and a shelter for illegal male immigrants (Salvation Army Netherlands).

Examples of innovations occurring on a larger scale and introducing system-level changes that the paper cites are:

the lobby for new government policies (Czech branch of the Salvation Army) and a network to connect entrepreneurs in the field of environment with investors, publish their innovative work, and promote a financing network (Fundación Biodiversidad, Spain).

The paper delivers on identifying organizational factors that help and hinder volunteer contributions to social innovation. From the paper’s conclusion:

Organizational factors that may enhance volunteer contributions to social innovations include a decentralized organizational structure, the “scaling up” of ideas, providing training and giving volunteers a sense of ownership. Factors that may hinder volunteer contributions to innovations include a lack of resources and a reluctant attitude within the organization, for example, when a new project does not fit within the organization’s strategy. By identifying and exploring these mechanisms, this article adds insights on a new perspective for third sector research and offers useful tools for volunteer managers to improve the innovative capacity of their organization.

Terrific stuff. Kudos to the authors. This paper is worth your time.

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Team building activities for remote workers

I’ve explored the topic of building a team culture among remote workers in a previous blog, but I’ve been compling even more examples of live events and asynchronous events that can build a sense of team among remote workers.

Some of the additional ideas:

Have team members share baby photos with one team member, who then shares them without identification to the team and asks them to guess who is who.

Have team members share a recipe that is either their very favorite food or is representative of their culture. Randomly assign different team members each others’ recipes. They have two weeks or a month to make the dish, take a photo of the end result, and get ready to share their thoughts on a particular day.

Have a non-work-related question of the week or month, such as favorite vacation spot, what their career goal when they were 8 years old was, their favorite actor, their favorite movie, etc. Questions can be personnel but not anything that any team member wouldn’t want others to know.

Have members take a photo outside somewhere – anywhere – that is not at all work related (photo in a garden, at the beach, next to a sculpture, under a tree, on a swing) and share it with each other on a particular day.

Have conversations with team members about what success will look like for themselves within a project and for an overall project.

Have team members draw the process of them working together from start of the project to finish, showing how each team member plays a role. Share these and look for similarities and differences.

Have a hat day, where everyone is supposed to wear a hat at the start of one of your video web conferences.

Be careful in that you don’t want any team building exercises that make someone feel LESS a part of the team. For instance, asking people to share wedding photos or prom photos – and there are team members that aren’t married, didn’t go to the prom, etc. Or if your team is international, remember that cultural norms can vary hugely among different team members, especially with regard to what is appropriate to talk about or take a photo of.

vvbooklittleFor more advice on working with remote volunteers, or using the Internet to support and involve volunteers, check out The Last Virtual Volunteering Guidebook. Successfully working with people remotely is a very human endeavor that people who are amiable, understanding and thoughtful tend to excel in. Even if you are working with remote paid staff and contractors rather than volunteers, you will find this book helpful in supervising and supporting remote workers. And if you work with volunteers who are providing service primarily onsite, this book will help you to think about ways you can support those volunteers online as well, and invite them to provide service online as well.

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