Category Archives: Community / Volunteer Engagement

Haters gonna hate

angryjayneI’ve been online since the early 1990s, and I have a bit of Internet fame because I’ve been researching and promoting virtual volunteering / e-volunteering / digital volunteering since the 90s as well. So, of course, I get hate mail.

You’re going to get negative comments online if you dare to post an opinion of any kind online. And my hate mail comes mostly because of blog posts I’ve made regarding companies that are selling community service hours for online activities that are NOT online volunteering. The companies are called Community Service Help, Inc., Community Service 101, Community Service Help, Logan Social Services, Court Ordered Community Service and the Terra Research Foundation. I’m sure there are more.

The latest hate mail is from “Kyle”, who listed his email as Jajalacrosse@yahoo.com. It’s representative of the kind I get regularly. On 2014/11/19 at 19:48, “Kyle” submitted this comment to this blog about these community service scammers:

You’re an idiot lady. Sorry you can’t relate to being given an unrealistic number of community service for a petty “crime” but someday you’ll understand. Keep your nose out of programs that you don’t find “suiting” for you.

Most of the negative comments I get are like this – they imply, or outright say, that I’m opposed to online volunteering. I’m not, of course – I’ve been promoting virtual volunteering since the 1990s. My latest gig to promote it was a trip to Warsaw, Poland this month. I wrote a book about virtual volunteering! I’m guessing that Community Service, Inc. tells people to write me, as a representative called me at home, outraged, when I published my first blog about his company, and the comments are always on the same blog – the company must also encourage writers to not read my blogs because, if they did, these folks would understand that I have been promoting online volunteering since the 1990s, and that most online volunteering is FREE and there is NO NEED to pay a company like Community Service, Inc. for it.

I’m sure these companies also really don’t want their prospective customers to read these comments by a person who paid for online community service from one of these companies and had it rejected by the court. Or to see all of the TV stations that have investigated these schemes (links to these stories in the blogs at the end of this blog).

Here’s free information on Finding Online Volunteering / Virtual Volunteering & Home-Based Volunteering with legitimate organizations.

Back in 2011, and again at least once since then, I wrote the Florida State Attorney General’s cyberfraud division, the Consumer Services Department of Miami-Dade County, numerous parole and probation associations, the Corporation for National Service and AL!VE to PLEASE investigate or, at least, take a stand regarding these scam companies – to date, they still have done nothing.

Also see:

Community Service Help Cons Another Person – a first-person account by someone who paid for online community service and had it rejected by the court.

Update on a virtual volunteering scam.

What online community service is – and is not – the very first blog I wrote exposing this company, back in January 2011, that resulted in the founder of the company calling me at home to beg me to take the blog down

Courts being fooled by online community service scams

Online community service company tries to seem legit.

Online volunteer scam goes global

Could your organization be deceived by GOTCHA media?

Social media: cutting both ways since the 1990s

Jayne Works an Election in the USA

Can you find me in this video at the Washington County elections office of people yesterday checking ballots to ensure they are ready for the counting machines? If you know me, you can. If you don’t know me: I’m in the front, wearing flannel. I got along beautifully with my Republican and Independent table mates – the Republican kept giggling at my jokes, especially as the night wore on. Can’t we all get along?

Here’s a video about how the whole process of ballot counting works in Washington County, Oregon (start about 1:15 for the specific details). Pretty much all of the same people in this video were there working this year’s election – the same people come back year after year. The people at the tables are not volunteers – we ARE paid for our work. In Oregon, registered voters receive their ballots by mail, and they can return them by mail so long as they will be received at a county elections office by election day, or, until 8 a.m. election night, voters can put ballots in an official ballot drop box (if they are in line to drop their ballot at 8, they are allowed to drop the ballot in the box later). If someone loses their ballot before filling it out, or never receives it, they can vote at the county elections office on election day before 8 p.m. People vote right up to the deadline – the rush at the deadline is frightening! 

I have been trying to work an Oregon election since moving back to the USA in 2009. My wish finally came true this year: I got the call while I was working for the United Nations in Ukraine, actually, and I had to stay up late one night in Kyiv to call the office back and say, yes, I was ready! I wanted to work the election both because I wanted to see how the experience compared to doing the same in Austin, Texas back in 1996, and because I need the experience in order to eventually work overseas as an OSCE election observer.

And here is the machine that sorted the ballots after their signature check, so that we could review them and prepare them for counting. I saw this video being taken, actually – in the wee hours of Wednesday morning, Nov. 5. We were always happy when we heard this machine – it meant we would have ballots to count. It’s really boring when there are no ballots to count.

But by 6 a.m., when most everyone had been up for 24 hours, and working for 17 hours, all of the processes were stopped, and we were told we could go home and come back at 2 p.m. Wednesday to finish – we had more than three hours of work still to do, and the quality of our work was suffering. Unfortunately, after working Thursday, Friday, Monday, and then 17 hours straight Tuesday and Wednesday, I had to end my work when I left this morning – I’ll be going to Poland soon, and have MUCH to do to prepare.

Yes, I did tweet a few times during breaks, sometimes from my personal account, sometimes from my professional account. Never anything in appropriate. Kudos to Washington County for sometimes responding to those tweets!

I’m in Poland & Spain/Catalunya in mid-November

I’ll be flying to Warsaw, Poland, arriving November 12, to present workshops on November 13th and 14th regarding virtual volunteering and meet with various NGOs from Eastern Europe, including representatives from Ukraine (HURRAH!!), for e-wolontariat.pl, a Polish-based NGO that is at the forefront of promoting digital volunteering in Europe. Participants will include finalists of the Discover e-volunteering competition – NGO representatives who are finalists to win a grant for the implementation of their ideas for e-volunteering projects.

This came about for two reasons: because of the publication of The Last Virtual Volunteering Guidebook, and per my role in my research for the ICT4EMPL Future Work project undertaken by the Information Society Unit of the Institute for Prospective Technological Studies at the European Commission’s Joint Research Centre (I explored Internet-mediated Volunteering in the EU:  Its history, prevalence, and approaches and how it relates to employability and social inclusion).

For information about either the Discover e-volunteering competitione-wolontariat.pl, or the events I will be attending, please contact the event organizers through the e-wolontariat.pl web site.

I’ll also be in Barcelona, Catalunya/Spain, all day on November 17, 18 and 19, for a personal visit, but would be happy to meet with any NGO, university or government representative who might like to have lunch or coffee and a chat about anything related to volunteering, NGOs, and/or tech4good. Please contact me at jc @ coyotecommunications.com if you would like to meet whilst I’m in Catalunya/Spain.

Tweets from UNDP Ukraine’s Social Good #inno4dev summit

I had the pleasure of live-tweeting the United Nations Development Programme (UNDP) Ukraine office’s recent Social Good #inno4dev / #2030now summit, highlighting the many excellent tech-for-good initiatives happening all over Ukraine.

Tweets were tagged with #uatech4good, which I’m hoping will catch on as a tag for any tech4good initiative in Ukraine that tweets about their work, including those with no UN-affiliation. If you have a computer, app, Internet or other tech-related projects helping people or causes in Ukraine, please use the #uatech4good tag when you talk about it, so we can know about it!

You can view all of the tweets leading up to the event, and during and after the event here

Here are photos from the Ukraine event as well.

I hope that, for next year, UNDP Ukraine can do something much more ambitious and interactive, that will produce tech4good results by the end of the day, such as any of these activities:

  • A hackathon to build simple, easy-to-manage web sites for NGOs in Ukraine that don’t have a web presence, or need their web sites improved, AND that there is a commitment to make the web sites accessible for people using assistive technologies, ala the Accessibility Internet Rallies by Knowbiliy.org in Austin, Texas – thereby not only creating web sites, but creating awareness re: the needs of people with disabilities on the Internet.
  • An edit-a-thon to improve information on the Ukrainian version of Wikipedia regarding various development issues: HIV/AIDs, women’s empowerment, women’s history, vaccinations, migrants, etc.
  • A workshop about online volunteering for local civil society organizations, and following such, brainstorming with these civil society organizations about ways they could start involving online volunteers right away, and then having onsite volunteers help NGO representatives register on the UN’s online volunteering service and start recruiting for at least one online volunteering task.
  • Workshops on free and open source software (FOSS), how NGOs and civil society can use social media, how government agencies can use social media, etc. how videos can deliver messages that can positively influence/change people’s behavior, etc. (with lots examples from Ukraine), etc.
  • Dispersing IT volunteers throughout the city to help the elderly, women, refugees and other learn how to use particular computer or mobile phone tools.
  • A roundtable discussion – inviting everyone in the room to participate as well – regarding what needs to happen to ensure tech4good initiatives in Ukraine flourish, rather than disappear after just a few days, weeks or months.

My favorite parts of the Social Good Summit preparations and day of the event for Ukraine:

  • This tweet from Robert Rosenthal, regarding a blog I wrote several days ago about how the first UN team I was a part of tried to get the UN excited about various Internet tools, including handheld tech, for use in development way back in 2001.
  • Seeing my Ukrainian friends Artem and Dmytro walk into the room for the Kyiv event – I had gotten to invite them at the last minute, and was really hoping they would be able to present regarding their E+ initiative, which stated as an all-volunteer, spontaneous effort to get urgently-needed medical care for injured Maidan protesters back in January 2014. Initiative E+ continues to help those injured during the Maidan 2014 protests with long-term care, but now has branched out to manage programs for the children of Maidan victims, to provide Ukrainian soldiers injured in fighting in the East with pharmaceuticals and financial support the greatly-weakened Ukrainian government is unable to provide, and to help the children of military veterans. You can read about their activities on the E+ Facebook page  or on this E+ initiative page in EnglishIndeed, Dmytro got to present a bit regarding their initiative (thanks to UNDP for making that happen!).
  • Having a delightful exchange on Facebook with a colleague from Kyrgyzstan that I worked with in Afghanistan, regarding Social Good events by UNDP in his country.

Yet another wonderful work experience from my time in Ukraine!

UN innovation events show how far they’ve come re: ICT4D

The change is stunning. And welcomed.

Back in 2001, my first year working as an employee of the United Nations, I was a part of a little department of six people (and various interns over the years) within UNDP/UN Volunteers, managing two projects: the Online Volunteering service (then part of NetAid) and the Secretary General’s United Nations Information Technology Service (UNITeS). Our team could not have been more excited to talk about virtual volunteering, technology for development (ICT4D), ICT4D projects by volunteers in the fieldhandheld computer technologies in community service/volunteering/advocacy, citizen-designed tech solutions, using tech to work with remote volunteers, crowd-sourcing for development (though we didn’t call it that then), south-to-south knowledge exchange ONLINE, hacks 4 social change (though we didn’t call it then), and other tech4good activities to anyone who would listen! It was an incredible four years of my life.

Unfortunately, many of our UN colleagues never understood our projects – or our boundless enthusiasm for such. Despite our events, workshops, one-on-one meetings, online resources, singing and dancingdrums, support from the Secretary General, Kofi Annan, whatever else we could think of, our activities were met with eye rolls by many of our colleagues. By the time I left that assignment, the new head of UNV (now long-gone) was proudly proclaiming that most of our initiative’s activities, save the online volunteering service, were finished – not because they had met their goals, but because they weren’t needed, and never had been. Even the UNITeS web site was taken off-line for a few months (hence why I keep a version here). Our team went its separate ways.

UNDP innovation logoNow, 13 years after we came together in Bonn, Germany and tried to get the rest of the UN excited about our crazy ideas, and nine years after most of our activities were ended, it’s fascinating to see UNDP in particular fully embracing those ideas: The UNDP SHIFT campaign, focused on innovation (and many of the ideas we tried to promote back at the start of the century – see graphic at left), is the week of 22 September 2014, headquartered in New York City (the “Social Good” summit) but happening all over the world, including here in Kyiv, Ukraine (details soon!).

We can’t take any credit for this change happening, of course. But my colleagues can feel good to know that we weren’t quite as crazy as people thought we were – we we really were on to something worth pursuing by the UN. We were just a decade or so early!

(although… we were pretty crazy…)

Somewhere, Sharon Capeling-Alakija is smiling.

Initial feedback on UNV plan to integrate volunteerism in development

United Nations Volunteers has proposed a plan to further integrate volunteering in peace and development action. UNV is now collecting feedback on the Zero Draft to revise it before submission to the UN General Assembly in 2015.

I’m still digesting the report, but at first read, the two recommendations that got me the most excited/agitated:

  • Strengthen the evidence base for the impact of volunteerism through concerted research…

and

  • Exchange practices in the areas of volunteer management, safety and security, innovative approaches such as online volunteering, inclusion of marginalized…

Regarding the research recommendation – hurrah! Research is so needed, particularly regarding what works, and what doesn’t, in

  • engaging groups of volunteers onsite in one-time, just show up activities – not just park cleanups, but hackathons and edit-a-thons
  • involving youth as volunteers,
  • involving teams of volunteers online
  • microvolunteering online
  • involving volunteers from other countries (organizations wanting to or expecting to host such volunteers need guidance on assignment development, necessary support for volunteers, training for those that will work with such volunteers, etc.)
  • measuring the impact of non-traditional volunteer engagement, such as hackathons and edit-a-thons, group volunteering, and episodic/microvolunteering (online or onsite), on the participating volunteers, on the organizations they support, on the causes they support, and on the communities in general
  • involving volunteers that represent a range of cultures and languages in group volunteering, online volunteering (particularly in teams), and traditional volunteering (commitment of more than just a few days, with a set time and place to be regularly)
  • recruiting volunteers from among ethnic and religious minority groups and creating a welcoming environment for such
  • using volunteering as a way to build cultural understanding among different religious, ethnic, economic or age groups
  • the costs of involving volunteers (because, of course, volunteers are never cost free; there are costs associated with engagement them)

I hope there can also be a promotion of the growing body of research regarding online volunteering  / virtual volunteering.

Regarding the volunteer management recommendation: I’m even more excited about that than the research recommendation. Without more promotion of the necessary systems and practices needed to support and engage volunteers, no other action recommended in this plan will work – every other recommendation will be doomed to failure. For too long, campaigns have focused on encouraging people to volunteer, rather than helping organizations to involve volunteers. I’ve been recommending this action since I first became involve in UNV back in February 2001, while directing the UN’s Online Volunteering Service and managing the online components of the United Nations Information Technology Service (UNITeS). I can’t take the credit for it finally being a priority, however.

That said, I STRONGLY disagree with the suggestion from the report that, as a part of the promotion of volunteer management, that we:

Advocate for the implementation of  the methods suggested in the ILO  Manual for Volunteerism  measurement; Member States to integrate the ILO  methodology in their household surveys.

The ILO Manual has NOT been agreed to as the measurement of volunteerism by most volunteer-involving organizations. Far from it; the ILO manual uses the old-fashioned, highly controversial method of measuring volunteerism by assigning a monetary value to volunteer hours. This kind of measurement for the value of volunteerism is something that has caused a tremendous backlash from unions and other working people, who see this as fuel for corporations and governments to say to nonprofits and non-governmental organizations, “Cut paid staff and replace them with volunteers.” Did UNV learn NOTHING from the backlash from the UK’s “Big Society” push which used a similar measurement for the value of volunteers?

There are much better ways to measure the value of volunteers. It’s time for UNV to promote those more modern ways.

Also, volunteers as are not free, I would have liked to have seen this statement explicitly in the report. It would have been nice to see an explicit statement saying, “Corporations and governments have to be prepared to help fund organizations in the engagement of volunteers.”

I’ll be reading the report more thoroughly in the coming days and formally responding via UNV’s mechanism for such. I encourage you to do the same.

Good Housekeeping UK Flubs Virtual Volunteering story

One of the reasons I created the list of myths about virtual volunteering was because of journalists who kept writing articles that did not reflect the realities of online service. They loved to say “this is so new!” and that “it’s great if you don’t have time!”, for instance – despite virtual volunteering starting in the 1970s with the advent of the Internet and all volunteering, online or off, taking real time. I ask every journalist that calls me to read those myths before they interview me – and I can always tell if they have or not. 

I have been in positions to develop assignments for online volunteers and to recruit and support volunteers in those assignments since 1994. When I lose volunteers in virtual assignments – the ones that disappear with their assignment undone – the excuse is almost always the same: I didn’t realize how much time this would take. Never mind that I tell all volunteers, up front, how much an assignment might take – and often, it’s a micro assignment, taking just minutes a day or a week. But even a few minutes a day, just once, is A FEW MINUTES A DAY.

This article by Good Housekeeping UK is representative of what so many journalists get wrong about virtual volunteering. Not only does this article claim the practice is new (it’s more than 30 years old), not only do they think it’s great for people that don’t have much time (most virtual volunteering assignments take just as much time as onsite volunteering assignments, just without the need to travel and park), and they think the terms micro volunteering and virtual volunteering are inter-changeable – they just can’t get it that, while micro volunteering online IS virtual volunteering, not all virtual volunteering is “micro.” You know, like group volunteering is volunteering, but not all volunteering is group volunteering.

The magazine even highlights one of my favorite initiatives, the online mentoring program Infinite Family, and then brands it as micro volunteering – despite the program requiring volunteers to make an ongoing commitment of several hours regularly – because that’s what kids deserve, not just a few minutes here or there that a volunteer might be able to spare.

You want to do a story on JUST micro volunteering? Great. Here are some initiatives you can mention:

Carnamah Historical Society virtual volunteering initiative (Australia) – Online volunteers help with transcription and indexing projects to make historical records more discoverable and searchable.

ebird database, supporting the National Audubon Society. You go “birding” or bird-watching, observing birds with your eye or binoculars, and then enter into the database when, where, and how you went birding, completing a checklist of all the birds seen and heard during the outing

Help From Home has a mix of volunteering activities you can do from home, both online and without a computer.

Koodonation, part of Sparked / Extraordinaries, hosts a database of online microvolunteering assignments (tasks that can be completed in around an hour or two online) in support of different nonprofit organizations. Both nonprofits and volunteers must register on the site to view microvolunteering assignments.

NetSquared, an initiative of TechSoup, is a place where nonprofits, corporations, government agencies, NGOs and individuals propose ideas that involve “the intersection of technology and social impact.” Anyone is welcomed to comment on the proposed projects on the site, and there are often opportunities to vote on which projects should receive funding.

Smithsonian Digital Volunteer program. The Smithsonian seeks to engage the public in making its collections more accessible. “We’re working hand-in-hand with digital volunteers to transcribe historic documents and collection records to facilitate research and excite the learning in everyone.” Transcription turns handwritten and typed documents into searchable and machine-readable resources, creating an incredibly valuable asset for art, history, literary and scientific researchers across the globe.

TechSoup has a series of discussion groups where nonprofits ask questions about technology. You can log into the community at any time and try to help nonprofits and volunteers with questions about software, databases and more. TechSoup also needs people to transcribe its most popular archived webinars (requires that you listen to the pre-recorded webinar and type what is said, re-listening as you need to in order to capture what is being said). 

Wikipedia, the largest online volunteering initiative in the world. To volunteer, you simply find an article you have some knowledge of and add information to the entry. 

And that’s just the virtual volunteering that is “micro” – there’s LOTS more virtual volunteering assignments that allow you to take on leadership roles, manage an entire project, work as a team with other online volunteers, build relationships with other people, and more. I have many links to various initiatives you can get involved with here.

There is no excuse for this flub, Good Housekeeping. NONE.

Ukrainian named Wikipedian of the Year 2014

The late Ukrainian journalist Ihor Kostenko, who was killed earlier this year in a Euromaidan protest, has been named Wikipedian of the Year for 2014 by Wikipedia.

Wikipedians are the people that contribute information to Wikipedia, and the vast majority, like Ihor Kostenko, are volunteers – they are not paid by anyone for the time they donate to Wikipedia to write articles, edit information and discuss the quality of articles with other Wikipedians. In The Last Virtual Volunteering Guidebook, myself and Susan Ellis say that Wikipedia is the largest example of virtual volunteering. When anyone from any country asks me what organization involves the most online volunteers in their country, I say with confidence, “Your country’s version of Wikipedia.” 

Ihor Kostenko was a Ukrainian journalist and Euromaidan activist. In two and a half years, he wrote more than 280 articles and made more than 1,600 edits on Ukrainian Wikipedia, contributing under the user name Ig2000. He also created maintained the popular Ukrainian Wikipedians Facebook page. He created the idea of a Wiki Flashmob in Ukraine, a group volunteer event that invited Ukrainians to participate in a day of article-writing on Wikipedia; the event was undertaken on on April 27, 2014 after his death and was dedicated to his memory. He was shot and killed on February 20, 2014 during a Euromaidan protest in Kyiv. 

I’m not sure why there is such scant information on the Wikipedia main site about the Wikipedian of the Year award; I’m not sure when or where it was given. This page provides some information about the 2014 award, but I can’t find an official Wikipedia press release about it anywhere – nor any press coverage of the announcement anywhere, other than the aforementioned link.

Update August 19: The Kiev Post has posted an article about this that provides more information. Apparently, the announcement was made at this year’s closing ceremony of Wikimania, an annual conference of the Wikimedia Foundation. But there’s nothing at all on the Wikimania web site about Ihor Kostenko, and I can find no official announcement from Wikipedia about this. Frustrating!

When volunteers compete

Have you had problems with mission-competition among volunteers: an environment where volunteers compete in terms of more-devoted-to-the-cause-than-thou, or have mission-purity-tests for their fellow volunteers?

Some examples:

Several years ago, an animal shelter in a large city asked me for advice. They were working towards becoming a no-kill shelter. That means they wanted to create the conditions that would allow them to never have to kill adoptable dogs and cats – where they could have the resources to house every adoptable dog and cat, at the shelter or in foster homes, and get those animals adopted permanently as quickly as possible. That’s a massive undertaking. It requires vast amounts of money, facilities, messaging and volunteers.

The shelter was quite successful in recruiting a lot of volunteers to the cause, but a problem had appeared, and was growing: volunteers who were against hunting wanted to exclude people that were hunters from volunteering at the shelter. Arguments were erupting among volunteers with different viewpoints about hunting. A lot of volunteers were threatening to leave, either because they did not want to work with hunters or because they felt such hostility from other volunteers.

A few years before that, I was volunteering with a pro-choice coalition, made up of members representing a variety of groups working to ensure women’s access to safe, legal abortion services. Some of the groups were focused primarily on improving legislation and helping law enforcement to understand their responsibilities, while other groups were focused on defending health clinics from protesters on a day-to-date basis. Some groups members were anti-religious, while others felt their religious faith was the basis for the pro-choice work. While everyone was on the same page regarding reproductive choice, feelings about abortion varied HUGELY. Volunteers from both groups clashed often over which was the best approach for protecting women’s health decisions.

I thought about these two situations when I read this comment from a friend’s Facebook page:

This…..this whole “Lemme tell ya somethin’ ” attitude….. is THE reason I am getting out of dealing with non-profits. I will not be volunteering to do anything for a non-profits ever again. I can not tell you how many times I’ve gone into a situation full well knowing that I will put my prejudices aside ( organic food) to work for the larger picture ( sustainability or local farmers…etc…..) only to realize that *I* am the only person in the room who has checked their own personal agenda at the door.

Preventing this kind of mission competition among volunteers is far easier than trying to solve a problem that has festered too long. Some ideas:

  • Screening volunteers for attitude
  • Explaining to volunteers at their orientation, at other meetings and in your online group for volunteers what the mission of the organization is, and that the mission is ALWAYS the primary objective – that it can usurp how long someone has volunteered with the organization, a long-practiced tradition at the organization, etc. Be explicit about what mission competition among volunteers might look like, and why you want to discourage it.
  • Explaining to volunteers at their orientation, at other meetings and in your online group for volunteers your written rules regarding respect among volunteers. Very easy to find statements regarding workplace respect on Google.com or Bing.com.
  • Explaining to volunteers at their orientation, at other meetings and in your online group for volunteers your acknowledgement of different points-of-view among volunteers regarding why they support your organization’s mission.
  • Talking with volunteers directly that may be creating this mission-competition among volunteers.

 

How do you know if you are facing this problem? ASK! Ask volunteers why they are leaving, and ask volunteers what stresses them at your organization. Don’t just ask once: ask in informal meetings, ask at formal, official meetings, ask in feedback surveys, and ask on your online community.

Latest reviews of The Last Virtual Volunteering Guidebook

vvbooklittleHere are some of the latest reviews of The Last Virtual Volunteering Guidebook:

“We are engaging volunteers with smart phones to review public venues for accessibility. I must say the full review does take more like 45 minutes instead of 10. This information is then available on a website to anyone who might need it. We have found we are making people more aware of the needs of those with different abilities and the volunteers are loving this virtual opportunity. The Last Virtual Volunteering Guidebook was invaluable!”

— Marty O’Dell, CVA, Volunteer Program Manager, Goodwill Easter Seals Miami Valley, Dayton Ohio, USA, via the comments section for Susan Ellis’ July 2014 Hot Topic.

“I highly recommend the Guidebook to all association leaders, directors of volunteers in agencies, NGO directors and faith based organizational leaders. Guidebook is a must read and resource guide that should be on the desk of any serious leader of volunteers.”

From his review of The Last Virtual Volunteering Guidebook, July 24, 2014 by Thomas McKee (also posted to our page on Amazon).

If you read the book, I would so appreciate it if you could write and post a review of it on the Amazon and Barnes and Noble web sites (you can write the same review on both sites).