Category Archives: Community / Volunteer Engagement

When volunteers compete

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Have you had problems with mission-competition among volunteers: an environment where volunteers compete in terms of more-devoted-to-the-cause-than-thou, or have mission-purity-tests for their fellow volunteers?

Some examples:

Several years ago, an animal shelter in a large city asked me for advice. They were working towards becoming a no-kill shelter. That means they wanted to create the conditions that would allow them to never have to kill adoptable dogs and cats – where they could have the resources to house every adoptable dog and cat, at the shelter or in foster homes, and get those animals adopted permanently as quickly as possible. That’s a massive undertaking. It requires vast amounts of money, facilities, messaging and volunteers.

The shelter was quite successful in recruiting a lot of volunteers to the cause, but a problem had appeared, and was growing: volunteers who were against hunting wanted to exclude people that were hunters from volunteering at the shelter. Arguments were erupting among volunteers with different viewpoints about hunting. A lot of volunteers were threatening to leave, either because they did not want to work with hunters or because they felt such hostility from other volunteers.

A few years before that, I was volunteering with a pro-choice coalition, made up of members representing a variety of groups working to ensure women’s access to safe, legal abortion services. Some of the groups were focused primarily on improving legislation and helping law enforcement to understand their responsibilities, while other groups were focused on defending health clinics from protesters on a day-to-date basis. Some groups members were anti-religious, while others felt their religious faith was the basis for the pro-choice work. While everyone was on the same page regarding reproductive choice, feelings about abortion varied HUGELY. Volunteers from both groups clashed often over which was the best approach for protecting women’s health decisions.

I thought about these two situations when I read this comment from a friend’s Facebook page:

This…..this whole “Lemme tell ya somethin’ ” attitude….. is THE reason I am getting out of dealing with non-profits. I will not be volunteering to do anything for a non-profits ever again. I can not tell you how many times I’ve gone into a situation full well knowing that I will put my prejudices aside ( organic food) to work for the larger picture ( sustainability or local farmers…etc…..) only to realize that *I* am the only person in the room who has checked their own personal agenda at the door.

Preventing this kind of mission competition among volunteers is far easier than trying to solve a problem that has festered too long. Some ideas:

  • Screening volunteers for attitude
  • Explaining to volunteers at their orientation, at other meetings and in your online group for volunteers what the mission of the organization is, and that the mission is ALWAYS the primary objective – that it can usurp how long someone has volunteered with the organization, a long-practiced tradition at the organization, etc. Be explicit about what mission competition among volunteers might look like, and why you want to discourage it.
  • Explaining to volunteers at their orientation, at other meetings and in your online group for volunteers your written rules regarding respect among volunteers. Very easy to find statements regarding workplace respect on Google.com or Bing.com.
  • Explaining to volunteers at their orientation, at other meetings and in your online group for volunteers your acknowledgement of different points-of-view among volunteers regarding why they support your organization’s mission.
  • Talking with volunteers directly that may be creating this mission-competition among volunteers.

 

How do you know if you are facing this problem? ASK! Ask volunteers why they are leaving, and ask volunteers what stresses them at your organization. Don’t just ask once: ask in informal meetings, ask at formal, official meetings, ask in feedback surveys, and ask on your online community.

Latest reviews of The Last Virtual Volunteering Guidebook

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vvbooklittleHere are some of the latest reviews of The Last Virtual Volunteering Guidebook:

“We are engaging volunteers with smart phones to review public venues for accessibility. I must say the full review does take more like 45 minutes instead of 10. This information is then available on a website to anyone who might need it. We have found we are making people more aware of the needs of those with different abilities and the volunteers are loving this virtual opportunity. The Last Virtual Volunteering Guidebook was invaluable!”

— Marty O’Dell, CVA, Volunteer Program Manager, Goodwill Easter Seals Miami Valley, Dayton Ohio, USA, via the comments section for Susan Ellis’ July 2014 Hot Topic.

“I highly recommend the Guidebook to all association leaders, directors of volunteers in agencies, NGO directors and faith based organizational leaders. Guidebook is a must read and resource guide that should be on the desk of any serious leader of volunteers.”

From his review of The Last Virtual Volunteering Guidebook, July 24, 2014 by Thomas McKee (also posted to our page on Amazon).

If you read the book, I would so appreciate it if you could write and post a review of it on the Amazon and Barnes and Noble web sites (you can write the same review on both sites).

global survey on volunteer management software – revisited

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In 2012, Rob Jackson (robjacksonconsulting.com) and Jayne Cravens (coyotecommunications.com) — ME — drafted and circulated a survey regarding software used to manage volunteer information. The purpose of the survey was to gather some basic data that might help organizations that involve volunteers to make better-informed decisions when choosing software, and to help software designers to understand the needs of those organizations. We also wanted to get a sense of what organizations were thinking about volunteer management software.

We promoted the survey every way we knew how – emailing our contacts directly, posting to various online discussion groups, posting repeatedly to our social networks, and asking others to share the survey with their readers and networks. Then we published the results of the survey here (in PDF); it includes an executive summary of our findings, as well as the complete responses to questions and our analysis of such.

It’s the two-year anniversary of this survey, and we think the results are still quite useful. Software companies and designers: you can learn a LOT from this report to improve your products and your communications with customers!

What we learned:

We learned how much managers of volunteers love spreadsheets, even those that have specialized software for managing volunteers.

We also learned a lot from this report that has nothing to do with software. In the survey, we asked a lot of questions that didn’t relate directly to software, like about how many volunteers these organizations managed, as well as what volunteers did. And the answers about what volunteers do at various organizations were surprising.

Rob and I did not have time to analyze all of the comments made in answer to some questions; for all questions, we listed the comments made, but we did not always offer any observations about such, or group the responses into categories. We welcome the efforts of other researchers to offer their own analysis of the data provided.

The thing I have learned since then: I’m not sure volunteer management software is what every organization needs to track and schedule volunteers. The more I talk to people working with volunteers, the more I think that seeking function-based software (scheduling, performance, etc.) rather than volunteer-management software is the answer for a lot of organizations. I’ll write more about that soon.

Perspectives on Volunteering: Voices from the South

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A new book on volunteer activity is in the making for the ISTR Book Series: Perspectives on Volunteering: Voices from the South. The aim of this volume is to articulate and examine theories, and perspectives on volunteering in the “South”, meaning presenting various angles of volunteer activity in countries considered developing countries and countries in transition. Comparative issues of all countries are welcome as well as examples of volunteering in  North/South or South/South experiences.

There is a group authors already involved in this publication. “We are interested in would be authors that are working on these issues. To researchers with an interest in this topic, this is an open invitation  to attend a meeting at the ISTR conference in Muenster [Germany]. For those who cannot attend and are interested, please contact the editor.”

Place: University of Muenster (Germany). Room Vom Stein Haus  VS-17
Time : Friday, July 25.   12:30 PM.
parallel to the International Society for Third Sector Research (ISTR) International Conference

Editor:  Jacqueline Butcher, Ph. D
RSVP: jacqueline.butcher@ciesc.org.mx

More info:

The chapters in this book approach volunteering through a series of essays and case studies that present recent academic research, thinking and practice on volunteering. Working from the premise that volunteering is “universal” this collection draws on experiences from Latin America, Africa including Egypt and selected parts of Asia. There is a focus on developing countries and countries in transition documents a fresh set of experiences and perspectives on volunteering. These accounts complement the conventional focus in the literature on ‘the developed’ world – largely northern or western experiences from Europe and North America. While developing countries and countries in transition are in the spotlight for this volume, the developed country experience is not ignored. Rather it is used in this anthology, as a critical reference point for comparisons, allowing points of convergence, disconnect and intersection to emerge.

The primary aim and contribution of this anthology will be to articulate and examine the opinions and perspectives on volunteering in the South. The second objective is to provide a counter point to the dominant conceptual and empirical account of volunteering. Consequently, in identifying chapters the proposed editor did not discount evidence from northern and western countries and rather included this where possible in survey and quantitative studies as a useful reference point and basis for comparison. Finally, the tertiary objective promotes the fuller complexity and texture on volunteering, highlighting its promotion through an appreciation of its potential and promise for expression and impact in different cultures and contexts.

Authors and suggested chapters to date:

Section 1: Volunteering: An introduction and theoretical framework

Chapter 1: Volunteering: a complex social phenomenon
Jacqueline BUTCHER

Section 2: Patterns of Volunteering

Chapter 2: The economic value of volunteering: Comparative estimates among developing, transitional, and developed countries.
Lester SALAMON and Megan HADDOCK

Chapter 3: The effects of volunteering on poverty and development in China, Ghana, Kenya, Mozambique, Nepal and the Philippines
Volunteer Services Overseas (VSO) and the Institute of Development Studies, Sussex University.

Chapter 4: Youth, service and volunteering: A comparative perspective in developing nations.
National Youth Service (NYS)

Chapter 5: The global perspective in corporate volunteering: a focus on the South.
Ken ALLEN

Section 3: Empirical approaches

Chapter 6: Organic/ indigenous practices of volunteering in Uruguay: The influence on Public Policy.
Analía BETTONI and Javier PEREIRA

Chapter 7: Solidarity and Volunteering: a Mexican Study.
Jacqueline BUTCHER and Gustavo VERDUZCO

Chapter 8: Individual volunteering and giving: How and why ordinary individuals give in the context of South Africa: a case study of Gauteng Province.
Susan WILKINSON-MAPOSA

Chapter 9: Promising practices from national programs across the African continent: Preparing youth for citizenship , employment and sustainable livelihoods.
Helene PEROLD and Karena CRONIN

Chapter 10: A typology of local and International volunteering experiences from Tanzania and Mozambique.
Helene PEROLD

Chapter 11: Volunteering at the grassroots: Celebrating the Joy of Volunteering in India
N. DADRAWALA

Chapter 12: Beyond images and perceptions: How important is voluntary action in Buenos Aires?
Mario ROITTER

Chapter 13: Employee volunteering in South Africa.
Fiona BUDD

Chapter 14: Models, developments and effects of trans-border youth volunteer exchange programmes in eastern and southern Africa.
Jacob MATHI

Chapter 15 : Volunteerism and the state: understanding the development of volunteering in China
Ying XU and Ngai PUN

Chapter 16: NGO management of volunteers: the case of Egypt.
Hisham EL ROUBY

Section 4 Conclusions -Volunteer participation.

Chapter 17: Conclusions about experiences and perspectives that come from the South.
Jacqueline BUTCHER

More information about the editor:
Dra. Jacqueline Butcher García-Colín
Directora, Centro de Investigación y Estudios sobre Sociedad Civil, A.C.
conocimiento  para la acción social
Tecnológico de Monterrey, Campus Ciudad de México
Escuela de Humanidades y Ciencias Sociales

Growing backlash against volunteerism?

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I first learned of people being against volunteerism back in 1997, when a three-day bipartisan presidential summit aimed at boosting volunteerism and community service efforts across the USA kicked off in Philadelphia.  I was directing the Virtual Volunteering Project at the time. There were arguments from both the far-right and the far-left, and I did my best to compile them. When I would bring up these arguments at various volunteerism conferences or on online groups, my colleagues usually just scoffed – it’s just extremists, it’s not something we need to worry about. 

Since then, I’ve kept an eye on these arguments against volunteerism, because I feel strongly that the arguments must be addressed. Organizations recruiting volunteers need to have these arguments in mind when they are crafting recruitment messages and when they are talking about the value of volunteers. When organizations ignore these arguments against volunteerism, or deny them, they end up with dysfunctional volunteer engagement programs, lack of support for volunteer engagement and, sometimes, very pad PR.

This came to mind over the weekend when I saw this comment in a friend’s Facebook feed:

I’d rather find the means of capitalization and pay people to do the work at hand than to bother with the volunteer work ethic or ability. I was never more personally insulted than as the president of the board of my church.

If you are talking about volunteer involvement as a way to save money, and volunteer contributions in terms of monetary value, then you are part of the problem – you are creating the fuel for these political arguments against volunteerism. And if you are not asking volunteers why they are leaving your organization, and addressing those reasons, you are creating ex-volunteers who are sharing their views with friends and colleagues and further creating a bad image not just for your organization, but for volunteering as a whole.

My other blogs and web pages on this controversy:

Note that the links within some blogs may not work, as I moved all of my blogs from Posterous to WordPress a few months ago, and it broke all of the internal links. Also, some web pages on other organization’s sites have moved since I linked to such, and I either don’t know or haven’t been able to find a new location for the material.

Fans of celebrities & virtual volunteering

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Back in the 1990s, I created a section on the Virtual Volunteering Project web site that was focused on how fans of TV shows, movies, singers, sports clubs and celebrities were using the Internet to coordinate philanthropic acts. This was everything from asking people attending a group viewing of a show to bring canned food for a local food bank to organizing an online auction to raise money for a celebrity’s favorite charity. These fans were engaging in philanthropy with no coordination from any charity or the celebrity – they self-organized and off they went, with the Internet playing a central role in their activities.

This kind of virtual volunteering is continuing today! While the volunteering or other philanthropy might happen onsite, the coordination and connection among volunteers is happening mostly online.

One of the most recent examples I found is by fans of British actor Benedict Cumberbatch, who call themselves the Cumbercollective. They are organizing an event to coincide with the actor’s birthday, July 19:

While it’s wonderful that many are able to donate to charity fundraisers in honor of Benedict’s birthday… some fans might find ourselves unable to do so. So, Batch of Kindness was born. What better way to celebrate the birthday of this extraordinary man than to perform acts that show generosity of spirit?

Let’s see how many lives we can impact, even in the smallest of ways, as we fulfill his request to “throw love” to those that need it. The Cumbercollective can give a Batch of Kindness to the world by giving of ourselves in honor of Benedict, who inspires us by his example.

Batch of Kindness organizers have offered these ideas for fans to undertake, and are encouraging participants to tweet about their activities with the tag #batchofkindness on  July 19.

I hope the group will also explore virtual volunteering for their members, online micro volunteering, and group activities so that members can do something together.

Other recent examples:

The Harry Potter Alliance: “We are an army of fans, activists, nerdfighters, teenagers, wizards and muggles dedicated to fighting for social justice with the greatest weapon we have– love. Join us!”

The 501st Legion (Star Wars) “While our organization was founded to simply provide a collective identity for costuming fans with similar interests, the 501st is proud to put its resources to good use through fundraising, charity work, and volunteerism.”

Examples cited in my original article include fans of The X-Files Fans, Xena and Barry Manilow. I also have an archived list from the 1990s that lists fans of Star Trek, Elvis, Christian Bale and more.

I’m sad that I didn’t find a group of Buffy: The Vampire Slayer fans that promote volunteering and donations to support nonprofits that work for the empowerment of women and girls. Is it out there and I just didn’t find it? Do I need to start it? (ha)

Technology, the Internet & Social Work Practice: call for papers

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This special issue of Advances in Social Work will explore the themes of changing technology and media and their impact on social work practice. Taking a broad stance on defining practice, articles may focus on any element of the practice landscape including: clinical work, social work administration, policy advocacy, community organizing, and others.

The use of technology in social work practice has risen dramatically over the past 10 years. Clinical interventions such as psychotherapy using telephones, interactive video, and the Internet are gaining in popularity (Parker-Oliver & Demiris, 2005). Additionally, new technology is revolutionizing policy practice in the United States, giving rise to new interventions collectively called electronic advocacy or online advocacy (FitzGerald & McNutt, 1997; McNutt & Boland, 1999). Both in the practice and policy arenas technological innovation is changing the way that social workers do business.

We are looking for manuscripts of up to 4,000 words (no more than 5,000 words including references) relating to any of the following themes:

  • The impact of mobile technologies on social work practice
  • Confidentiality in an age of open communication tools
  • Challenges and opportunities for using technology and communication tools to help clients
  • Accountability practices, data use, and management in human services agencies
  • Social networking’s impact on social work practice
  • Electronic advocacy
  • Digital community organizing
  • Ethical dilemmas that arise from use of technology in practice

The submission deadline is September 30, 2014. The issue is scheduled to appear in May or June, 2015. Authors should follow the guidelines for writing articles for Advances in Social Work which may be found here: Author Guidelines. Submitted manuscripts will be anonymously peer reviewed.

For more information, please contact:

William H. Barton, Editor, Advances in Social Work: wbarton@iupui.edu 

or

Guest Editors:

Lauri Goldkind, Assistant Professor, Graduate School of Social Service, Fordham University, New York, NY Goldkind@fordham.edu

JohnMcNutt,Professor, SchoolofPublicPolicy&Administration,Universityof Delaware, Newark, DE mcnuttjg@udel.edu

I can still inspire old school

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Months ago, I did a Volunteer Engagement 101 Workshop in Portland. Here’s feedback from such – which shows I can still inspire old-school action regarding volunteer engagement (not just the cutting edge Internet stuff):

I recently attended your volunteer management training for AmeriCorps
members in Portland…

Before Photo Vol BoardI just wanted to email you some before and after photos of my bulletin board at work. This bulletin board sat empty for the first almost 2 months of my service.

It wasn’t until your presentation that I knew exactly what I needed to do. I needed to let everyone know that walks through our doors who to contact if they’d like to volunteer, how to sign up to volunteer, and what vol opportunities we have.

After Photo Vol BoardSo, I took this information and created a large volunteer board. It’s very large and it’s one of the first things people see when they walk in our doors. It’s a work in progress but I wanted to share. Thanks for sharing your time and knowledge with us! You were very inspirational and informational!!

Thanks again,

Lynn Foster, North HELP Center, Volunteer & Resource Specialist, AmeriCorps OSSC

I try. I really do.

coyote1

 

My Resources for Volunteers (rather than those that work with such)

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The vast majority of information on my web site is for nonprofit, NGO and government-agency staff with responsibilities concerning communications or volunteer / community engagement.

But I also have some resources of my web site that are targeted at people that want to volunteer. These include:

Information for those that need to fulfill a community service obligation from a court or school/class.

Resources Especially for Teens to Find Community Service and Volunteering

How to Find Volunteering Opportunities, a resource for adults who want to volunteer.

Advice for volunteering as a group / volunteering in a group

Volunteering with Seniors

Family Volunteer – Volunteering by Families with Children

You are NOT too young to volunteer! Ways you can volunteer, no matter how young you are

Advice for Finding Volunteer Activities During the Holidays

Online Volunteering (Virtual Volunteering) – a resource especially for those that want to volunteer online.

Using Your Business Skills for Good – Volunteering Your Business Management Skills, to help people starting or running small businesses / micro enterprises, to help people building businesses in high-poverty areas, and to help people entering or re-entering the work force.

Volunteering In Pursuit of a Medical, Veterinary or Social Work degree / career

Donating Things Instead of Cash or Time (In-Kind Contributions)

Creating or Holding a Successful Community Event or Fund Raising Event.

Group Volunteering for Atheist and Secular Volunteers

Volunteering To Help After Major Disasters – a realistic guide.

How to Make a Difference Internationally/Globally/in Another Country Without Going Abroad

Ideas for Leadership Volunteering Activities
These are more than just do-it-yourself volunteering – these are ideas to create or lead a sustainable, lasting benefit to a community, recruiting others to help and to have a leadership role as a volunteer. These can also be activities for the Girl Scouts Gold Award, the Duke of Edinburgh’s Award (U.K.), a mitzvah project, or even scholarship consideration.

Reality Check: Volunteering Abroad (especially for citizens of the USA)
Times have changed drastically in the last 30 years regarding Americans and other “westerners” volunteering in other countries. The emphasis in local relief and development efforts is to empower local people, and to hire local people, whenever possible, to address their own issues, build their own capacities, and give them employment. This strategy is much more beneficial to local communities than to bring in an outside volunteer. That said — the days of international volunteers are NOT numbered: there will always be a need for international volunteers, either to fill gaps in knowledge and service in a local situation, or because a more neutral observer/contributor is required. This new page provides tips on gaining the skills and experience that are critically needed to volunteer overseas.

Ideas for Funding Your Volunteering Abroad Trip.

How to Get a Job with the United Nations or Other International Humanitarian or Development Organization

transire benefaciendo: “to travel along while doing good.”
Advice for those wanting to make their travel more than sight-seeing and shopping.

Me in Austin in September

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I’ll be in Austin, Texas September 17 – 19 for the Alliance for Nonprofit Management Annual Conference. My book, The Last Virtual Volunteering Guidebook, co-authored with Susan Ellis (who will be in Austin too!), is a finalist for Terry McAdam Book Award. In addition to being present for the awards, Susan and I will also be presenting (details TBA), and I’ll be helping at Susan’s Energize booth at the conference, where we will have several copies of our book for purchase, as well as many other volunteer engagement books published by Energize.

I’m excited beyond belief because Austin was my home for four years, it’s where I directed The Virtual Volunteering Project from the University of Texas at Austin, and when I’m stressed, it’s the happy place I go to in my mind… I haven’t been there since 2009. SO EXCITED. If you are an organization in Austin and want to book me for a short training or consultancy while I’m there, please contact me (also see my public calendar for my availability).

The Last Virtual Volunteering Guidebook is available in both traditional paperback and as an ebook.