Tag Archives: volunteerism

Volunteering is no substitute for government programs

graphic by Jayne Cravens representing volunteers

The Washington Post published an editorial on Monday by Katherine Turk, an associate professor of history at the University of North Carolina at Chapel Hill and the author of. The headline and subhead:

Volunteering and generosity are no substitutes for government programs.

Conservatives have weaponized Americans’ desire to help to attack the social safety net.

As the editorial notes:

…as we honor these selfless acts, we should also recall National Volunteering Week’s dark origins story, when president Richard Nixon distorted benevolence to serve the least generous of goals. This history makes it clear that volunteering cannot stand in for government provided support…

…(President) Nixon, a Republican, set out to change the conversation about what the government owed to citizens when he became president in 1969. In particular, he sought to shrink Aid to Families With Dependent Children (often called simply “welfare”), the program that paid modest sums to low-income families. He also wanted to fulfill his campaign promise to be a president of “law and order” by redirecting War on Poverty funds into expanding incarceration and more aggressive policing in urban communities of color.

To lay the groundwork for these changes, Nixon took up his predecessors’ focus on volunteerism, and warped it. Many Americans needed assistance, Nixon claimed, but their generous fellow citizens could meet those needs. Volunteer programs should replace government-funded and run services… Nixon outlined an ambitious vision in which teens tutored youths; business leaders mentored aspiring entrepreneurs; housewives cooked for elderly neighbors, and those elderly served as foster grandparents. Most anyone could be recruited to aid another person free.

This praise for volunteerism helped erode the notion that basic sustenance was a right — something for which Americans shouldn’t have to rely upon the vagaries of charity. 

I strongly encourage you to read the entire editorial. As for me, I love volunteer engagement, I love volunteerism – and I absolutely agree with this editorial.

I won’t repeat myself – I have blogged about this so many times. I’ll let those past blogs speak for me:

Your local adventure – & opportunity to help humanity or the environment – awaits

Below is a question and answer from an interview with by Paul Salopek on the post-pandemic world, and I think its message is something every person that wants to volunteer abroad, or any person that wants to be a humanitarian worker abroad, needs to reflect on:

How can storytellers, who are often used to traveling and seeking stories out in the field, adapt to the new reality and continue telling the stories while staying at home?

I’ve always suggested to journalism students that it’s easy to jet off to some war and make your name covering such dramatic material. It’s actually the most unimaginative, even lazy, way to success. And I say this as a former war reporter. It’s much harder—but far more impressive, in my opinion—to document the same human drama at home. On your city block. In your house. If you tell me that the spiritual, existential dread of a lonesome woman or man in a middle-class suburb is somehow less interesting or “authentic” than a refugee’s woes, I’ll tell you that you are in danger of producing shallow cartoons, not original, impactful work. Take the lockdown as a challenge. Dig deeper into the warzone of your own heart.

A thousand times this! I feel exactly the same way about people that say they want to volunteer abroad but have not done locally whatever it is they want to do in another country: it’s an unimaginative, lazy way of thinking about helping others and making a difference. It is far, far more impressive to engage in meaningful local volunteering opportunities helping educate people with HIV, helping immigrants and refugees, helping unsheltered people, helping foster kids, helping people access the critical services they need, helping to educate people about their rights, introducing arts or sports or outdoor recreation to people in your own community. If you tell me helping abroad is somehow more “authentic” than helping in your own community – or even another community in your own country – I’ll tell you the same thing: you are in danger of producing shallow cartoons, not original, impactful work. In fact, I’ll tell you you’re in danger of promoting a colonialist, even racist, view of the world.

I’m not at all opposed to wanting to work or volunteer abroad. But I am opposed to looking at it as something primarily to help yourself, to give you some spiritual experience, some experience that is completely different than issues in your own country, and something that is more genuine, more lofty than doing the same work locally.

When I moved back to the USA after living and working abroad for eight years, I decided I was going to try to do locally what I had done abroad. It has not been easy: I am looked at with much more suspicion here in Oregon than in communities in Afghanistan, Egypt or Ukraine. In those places, I had the label as “from the United Nations” and “foreign expert.” Here, I’m an outsider who can’t possibly think of the issues faced in local communities in Oregon as worthwhile or exciting as the other places I’ve been. When I go to local government meetings, volunteer at political candidate forums, apply to join a citizens’ advisory group, apply to volunteer with a nonprofit or even apply for a job, people will ask questions with an incredulous tone, like “But why do you want to be in Oregon instead of one of those really exciting places?” and “Why do you want to work here at this government office instead of abroad for some exciting international agency?” Never mind that the work is almost exactly the same. Yes, really, it’s oh-so-similar: researching local conflicts and grudges, understanding local history, attending local events, being respectful of local culture, being careful with word choices in order to stay neutral, filling out lots of forms, writing lots of reports, producing lots of slides for presentations, finding informal acts and conversation points that can build trust (being aware of weddings, births, graduations and other family events, sharing meals, etc.), knowing my neighbors and their complexities and navigating such as necessary (that house is a place for people who have to stay sober, this man has an extensive gun collection, that woman gets angry about dogs peeing on her lawn, this house gets a lot of visits by the police), and so forth.

There’s a nonprofit in the town where I live now that engages in work with local immigrants that is exactly the same as work an initiative I worked in as part of a government-UN partnership abroad: they train women in creating and managing their own small businesses and micro enterprises, most regarding agriculture. And the executive director of this nonprofit was incredulous when I told her how similar her work was to what I’d been a part of in Afghanistan: the approach, the challenges, the conflicts, and on and on.

And local experiences are SO valuable in work abroad: I watched other foreign co-workers feeling uncomfortable in deeply-religious Islamic communities where there were prayers before government meetings, while I recalled my hometown in Kentucky where prayers are said before just about any gathering or meeting (including a presentation I was doing regarding social media management). And my familiarity with professional wrestling has proven valuable everywhere from work with inner-city kids in Washington, DC to talking to security guards in Egypt.

This isn’t to say you shouldn’t want to go abroad. Traveling abroad is an extraordinary experience. Let’s remember that Mr. Salopek is traveling right now, despite the pandemic – he’s not in his home country, telling local stories: he’s been traveling for more than seven years on an unprecedented transcontinental 21,000-mile odyssey along the migration route of early humans. And I am writing as someone that’s been to more than 35 countries and as someone who has worked abroad in humanitarian work, and I cannot deny that it wasn’t an adventure and, at times, as mental and spiritual high. Nor can I deny that I am dreaming of getting a new stamp in my passport.

And like me, Mr. Salopek is a man of privilege – it’s nice to be able to say “Stop over-planning your life so much,” but it also has to be acknowledged that most people in the world don’t have the luxury of living the life that Mr. Salopek does, and that a white man crossing a country’s border gets very different treatment than a black man. A white man working at a foreign itinerant farm laborer is going to be treated differently than a woman of any ethnicity.

But with all that acknowledged, I believe, fervently, that you have to have done locally whatever it is you want to do internationally if you truly want to be “authentic.”

Also see:

Your thoughts? Let’s hear them in the comments below.

If you have benefited from this blog or other parts of my web site and would like to support the time that went into developing material, researching information, preparing articles, updating pages, etc., here is how you can help.

Yes, virtual volunteering will continue after the pandemic

I keep seeing this comment in blogs and articles and tweets:

“Will virtual volunteering continue after the pandemic is over?”

Of course, it will. Just as virtual volunteering was happening BEFORE the pandemic, at THOUSANDS of organizations. Why in the world wouldn’t it continue?

Maybe my latest video will stop this question from being asked… though probably not. FYI, the video is just four minutes long.

And for a free, basic orientation in virtual volunteering, you can watch these free videos on my YouTube channel – altogether, less than an hour:

Altogether, these videos cover developing initial online roles and activities for volunteers, how to rapidly engage online volunteers, how to expand virtual volunteering, how to adjust policies, how to address safety and confidentiality, the importance of keeping a human touch in interactions, addressing the most common questions and resistance to virtual volunteering and much, much more. You have my permission to show them at any conference or workshop or class you might be doing regarding virtual volunteering.

For some more advanced topics regarding virtual volunteering:

Also see:

If your program wants to better use online tools to support all of your volunteers, including those providing service onsite, or if your program wants to create a robust virtual volunteering scheme, such as an online mentoring program or online volunteer engagement as skills-building or other extension of your mission , check out the Last Virtual Volunteering Guidebook: Fully Integrating Online Service Into Volunteer Involvement. The book can help you fully explore the reality of remote volunteer engagement, in terms of policy and procedures, to ensure success. This book was helpful long before the global pandemic spurred so many organizations to, at last, embrace virtual volunteering. This is the most comprehensive resource anywhere on working with online volunteers, and on using the Internet to support ALL volunteers, including those you might not think of as “online” volunteers.

If you have benefited from this blog or other parts of my web site or my YouTube videos and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help

Study measures interest in volunteering in May 2020

graphic by Jayne Cravens representing volunteers

Points of Light commissioned a research study to understand the state of American civic engagement – in all its facets – as of May 2020, and to explore the path forward for catalyzing deeper and broader civic participation. Researchers surveyed 1,441 adults in May for the report, which says it has a margin of error of plus or minus 2.8 percentage points.

The study found that the pandemic and other catastrophes prompted a surge in interest in volunteering in May: While only 36 percent of American adults say they volunteered within the last year, 60 percent said they are interested in doing so in May, and 73 percent said volunteering is more important than ever. According to the survey, Gen Z already demonstrates higher rates of civic engagement than older generations.

The study also found that 75 percent of Americans said in May that donating to nonprofits is more important than ever because of the Covid-19 crisis, while 54 percent reported giving to charity a year ago.

Note that by civic engagement, the survey did not just mean volunteering. Activities measured included:

  • Donated money to a nonprofit
  • Signed a petition
  • Purchase decisions based on company’s social responsibility
  • Participated in volunteer activities
  • Posted or started group/campaign for issue on social media
  • Contacted elected official about issue
  • Considered applying/taking job because of company’s social responsibility
  • Attended demonstration or rally for issue
  • Public service thru military, elected office, nonprofit board
  • Voted in every/almost every election in past few years

Volunteer Preferences and the percentages of people that selected such:

  • Focus on global issues impacting our world: 18%
  • Not interact directly with people benefiting: 24%
  • Volunteer directly or with friends/ neighbors, not through organization: 28%
  • Participate at home/online: 30%
  • Activities where I help someone one-on-one: 27%
  • One-time activities: 29%

A much bigger group selected these “opposite” options of each of the bulleted items above:

  • Focus on issues directly impacting my community +37 —> 55%
  • Interact directly with people who are benefiting +22 —> 46%
  • Volunteer through an organization +15 —> 43%
  • Participate in person +12 —> 42%
  • Activities where I help groups of people +14 —> 41%
  • Activities that I can do on a regular basis +10 —> 39%

I hope that the way this was presented wasn’t done to imply that volunteering from home, online (virtual volunteering) doesn’t allow for volunteering activities that many people preferred: interacting with someone one-on-one, interacting directly with people benefitting, and focusing on issues directly impacting a volunteer’s community. All of these things are possible in virtual volunteering and have been the preferred activities of online volunteers, at least according to all of the research I’ve done since the late 1990s – indeed, when I’ve said that a greater portion of online volunteers want a more substantial experience than a few minutes of microvolunteering, a lot of tech bros – people with corporate backgrounds and tech backgrounds, not volunteerism backgrounds – have really pushed back. Yet, once again, the latest research shows it’s true.

According to the survey, the top barriers to volunteering (among those interested in volunteering who have not done so) are the following – the same things those of us in the volunteer management field have heard year after year:

  • Unsure how to get involved or where to find opportunities 44%
  • Cannot find opportunities near me 44%
  • Not sure what I can do that would be helpful 43%
  • Busy, don’t have time to volunteer 42%
  • Haven’t found a group of volunteers with whom I fit 41%
  • Haven’t found opportunities matching my skills, abilities 41% ‘
  • Rather do other things when I have free time 34%
  • Uncomfortable volunteering with people I don’t know 33%
  • Don’t believe my efforts will make a difference 26%

From the volunteer perspective, a worthwhile experience is:

  • discoverable. Can be easily found online.
  • local. Addresses an issue important to my community.
  • credible. Delivered by an organization with local/issue expertise.
  • social. Allows me to invite my friends and family.
  • authentic. Explains why my actions will matter, upfront.
  • personal. Allows me to engage with beneficiaries.
  • impactful. Shows me the outcomes of my actions.
  • repeatable. Provides an avenue for me to reengage.

This part was my favorite part of the study, in fact – what makes a worthwhile experience. How many managers of volunteer programs are going to use this to improve their own volunteer engagement schemes? And, again, this supports everything I’ve said about micro volunteering – it’s nice, it’s worth exploring, but it’s NOT what most volunteers are looking for.

Here’s the full research study. It would be fascinating to compare this to now – in May, the country was experiencing a pandemic “surge”, where people were feeling optimistic and community-minded. Now, it’s almost October, and we’re most definitely in pandemic “fatigue” where people are feeling anxious, even negative, and rebellious.

Also see:

Thoughts on new UN paper re: Volunteering Practices in the 21st Century

Two decades after the International Year of Volunteering 2001, the United Nations General Assembly requested the United Nations Volunteers program and the International Federation of the Red Cross and Red Crescent Societies (IFRC) to organize a Global Technical Meeting on “Reimagining Volunteering for the 2030 Agenda” in July 2020 as a milestone in the Plan of Action to Integrate Volunteering into the 2030 Agenda. A resulting associated paper, “Volunteering Practices in the Twenty-First Century,” revisits the 1999/2000 background paper “Volunteering and Social Development“. The new paper is available in ArabicChinese, English, French, Russian and Spanish.

I love the paper! Author Chris Millora, UNESCO Chair in Adult Literacy and Learning for Social Transformation at the University of East Anglia, United Kingdom, has done what I have begged volunteer management trainers and researchers to do since 2014: for the most part, HE DOESN’T SEPARATE ONLINE VOLUNTEERING FROM ONSITE VOLUNTEERING. Yes, the paper acknowledges that volunteering can happen onsite or online, but otherwise, people are just volunteers – not in the sense of merely but in the sense of solely. Virtual volunteering is completely incorporated into how volunteering is presented in Millora’s paper, rather than being talked about as something completely separate. For instance, in reviewing what the paper calls “the five categories of volunteering,” – Mutual aid or self-help, Philanthropy or service to others, Participation, Advocacy and Leisure, two examples are presented to illustrate “volunteer activities include various combinations and intensities of these elements,” and both of the examples include virtual volunteering elements – but neither example separates online volunteers as somehow completely different than traditional onsite volunteering (page 17). When this paper says

Volunteering is relevant throughout people’s lives and people may take part in multiple aspects at different times. Volunteering is both a means and an end to achieving, challenging, disrupting and even shaping development outcomes.

It means ALL volunteering – onsite, online, microtasks/episodic, high-impact, and on and on.

Remember why Susan Ellis and I called our book The Last Virtual Volunteering Guidebook? What we didn’t mean is that there will or should never be a further need to write or talk about the latest developments in engaging volunteers online. What we do mean is that we hope that talk about virtual volunteering stops being segregated to a separate book or separate chapter at the end of a book or report about volunteer management or volunteerism, that volunteers are just VOLUNTEERS, no matter where they do their service. Millora’s paper does that!

In the paper from 20 years ago, Volunteering and social development, by Justin Davis Smith, virtual volunteering is hinted at but never named. The only reference is when the paper notes that communication technology tools “open up new opportunities for voluntary activity” and “the spread of global information technology opens up new opportunities for home-based involvement in volunteering for groups, such as disabled people, who were previously excluded from participation” – both are references to virtual volunteering but without ever saying the term. It was so disappointing, because, at the time of this paper’s creation, the Virtual Volunteering Project had existed for three years and had already documented a few hundred programs engaging thousands of online volunteers, and the NetAid web site had been launched in September 1999 and involved UN Volunteers and UNDP. It’s so strange that none of this is mentioned. Very glad that the new paper is spot on in putting virtual volunteering in its rightful place within talk of volunteerism and its importance to the world.

As I have said over and over, virtual volunteering is more than 35 years old, it’s not new, it can no longer be considered innovative, and online volunteers don’t think of themselves online volunteers – they think of themselves as volunteers. There will still be presentations and trainings and books on different ways volunteers provide service and different aspects of volunteering engagement – group volunteering, micro-task/micro-volunteering/episodic volunteering, youth volunteering, accessibility, diversity, and, yes, virtual volunteering. And that’s how it should be. But in talks about volunteering and volunteerism, it’s so overdue to stop segregating virtual volunteering from onsite, traditional volunteering. Chris Millora gets it. Others?

Also see my video submission regarding the Global Technical Meeting on Reimagining Volunteering for the 2030 Agenda (it’s very short).

If you have benefited from this blog, my other blogs, or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help

More: systemic racism in volunteer engagement

graphic by Jayne Cravens representing volunteers

Earlier this month, I wrote a blog about systemic exclusion, including systemic racism, in volunteer management – in how we recruit volunteers, in how we screen volunteers, even in virtual volunteering. It’s been my most popular blog this year, and my most re-posted & retweeted by others – thank you to all who read and shared and commented (so far, comments have been on LinkedIn and Twitter, rather than on the blog itself).

There’s another place that systemic racism shows up in volunteer engagement, and it is something that’s been discussed for a few years now. It’s the practice of the White Savior. The term white savior, sometimes called white savior complex, refers to a belief and practice, conscious or not, that it takes white people to provide effective help to non-white people, and in the practice of volunteerism, it’s usually most common in the practice of white people from North America, Europe and Australia feeling that they are needed in Africa to dig wells, build schools and playgrounds, “care” for “orphans” for a few weeks, etc. That is a form of white supremacy, even if the volunteers themselves would never identify as racist and may even be vocal advocates against racism, as a concept or practice. Much of what is called voluntourism is rooted in white supremacy.

But this is not just a characteristic of voluntourism – paying to go abroad and “volunteer” for a few weeks, or international programs like Feed My Starving Children, which ship food to people in developing countries, rather than buying food from local sources in those countries, which both feeds far more local people than food donations every could and gives much-needed jobs to local people – also rooted in white supremacy (and vanity volunteering, for that matter). White supremacy can also be found in some volunteering within the USA (and no doubt other countries as well).

Again, I want to emphasize that this isn’t to imply that white volunteers are racists. But I do emphasize that volunteers can participate in systems that have roots in white supremacy without knowing it, even in their own communities.

One of the few academic articles I’ve seen looking at this is However Kindly Intentioned: Structural Racism and Volunteer CASA Programs, published in March 2017 and written by Amy Mulzer, a Staff Attorney and Clinical Instructor of Law in the Disability and Civil Rights Clinic, Brooklyn Law School, and Tara Urs, an Attorney for The Defender Association Division of the King County Department of Public Defense. CASA stands for Court Appointed Special Advocates: volunteer guardians appointed by the family court to represent the “best interests” of children who enter the child welfare system. The paper looks at the impact of the race and privilege of these volunteer child advocates on child welfare decision-making. “There is reason to question the power that CASAs have been given to influence the course of children’s lives, and even more reason to question the unhesitating acceptance of this state of affairs by the majority of those working within the system. Why does the legal system assume that a group of volunteers — mostly middle-class white women — will make better decisions for a low-income child of color than her own family, community, or the child herself could make? What is it about CASAs that makes them not only acceptable, but practically untouchable? However kindly intentioned their work may be, this paper posits that CASAs essentially give voice to white supremacy — the same white supremacy that permeates the system as a whole and that allows us to so easily accept the idea that children in the child welfare system actually require the ‘gift’ of a CASA, and do not already have an abundance of ‘important people’ in their lives.”

Here’s an example of white supremacy in volunteer engagement from my own observation: a director of community engagement at a university told me that one of the most popular volunteer events among her mostly white students was when they traveled to a distant reservation for a tribal group every year and split wood for a few days for elderly members for the upcoming winter. I asked if the volunteers worked alongside young people from the tribe. The answer was no. I asked if this task was something the tribe had contacted the university about, saying that they needed people from outside their reservation to do this labor. She never gave a clear answer, just that the students were addressing a need and how “transformed” the students felt by their activities. By the time she was done telling me about the program, how much her students enjoyed it, how it “taught them about poverty,” how the volunteers were “changed” by the experience, all I could think was: this program reinforces the image for these students of helpless native Americans and does little to educate these young people about this culture and their history.

I have heard people who volunteer to serve food to people who are homeless or who are otherwise food insecure, or Habitat Humanity, balk that recipients of service they encountered, often black Americans, are not passive and grateful for their service, that they aren’t effusive in their appreciation. They also express surprise that the recipients of service didn’t “look poor.”

Please note: the voices of those purportedly helped are almost entirely absent on the web sites of many USA nonprofits, not just websites of companies that arrange voluntourism trips abroad. And also note there is a predominance of white people in the ranks of senior staff of nonprofits in the USA, even if their focus is on communities dominated by other cultures and ethnicities.

Consider these observations by Andrew Fisher, who co-founded and led the Community Food Security Coalition, in this 2017 article, “Food banks feed people. Why don’t they fight hunger?“:

While many food banks dedicate some portion of their resources to advocating for federal nutrition programs and tax credits for corporate food donations, only a handful actually take a position on wages, housing, or health care—the policies that can most effectively alleviate hunger by attacking its root cause: poverty. In the food bank community, support for these issues remains controversial, with many preferring (not) to step out of their comfort zone of delivering free food…

One Washington state food bank employee expressed the disconnect between her organization’s white board and its primarily immigrant clientele as the primary factor in reinforcing her food bank’s contribution to structural racism.

There is a frequent but unspoken conflict between the important work nonprofits do, and that volunteers help them do, and the oppressive power dynamics these nonprofits and volunteers can help to maintain, however unintentionally on their part. It’s similar to my diatribes against vanity volunteering: we assume that because the volunteers “have good hearts” and “just want to help”, whatever it is they want to do is automatically good. As I said earlier, I’m sure many of these volunteers would be horrified at the implication that they are participating in the perpetuation of white supremacy. And perhaps I’m going to get some outraged comments on this blog that its horrifying I would imply such. Then I’ll have to start talking about white fragility — a term that commonly refers to the avoidance of difficult racial conversations in order to prevent white discomfort.

Criticizing good intentions of volunteering or activism can discourage people from volunteering and trying to do good in the world. So I have to qualify these observations with saying I want volunteering to continue, I want volunteers to continue to learn about cultures and people different from their own through their service, and I think volunteer engagement can build cultural understanding and community cohesion. But none of that is true if volunteer engagement reinforces white supremacy and colonial power structures.

I think many volunteers are ready for these conversations. Consider that I shared the summary of the critical analysis of Court Appointed Special Advocates on the Reddit community to discuss CASA, and the responses from volunteers weren’t defensive but, rather, were self-reflective and self-challenging.

I’ll repeat myself from another blog: I’m on an ongoing journey to look for ways I exclude without intending to, in my consulting, in my volunteer engagement, in my communications strategies, in my language, and on and on. I’m now adding in how I volunteer to the mix. And, again, I would like for you to do so as well.

Also see:

My previous blog about systemic exclusion, including systemic racism, in volunteer management

Teaching youth about poverty – teaching compassion or supremacy?

A review of a book by a colleague and notes about its own problematic views on race.

Recognizing Racism in Volunteer Engagement – blog from Lisa Joyslin, Minnesota Association for Volunteer Administration

Recruiting Local Volunteers To Increase Diversity Among the Ranks

Make All Volunteering as Accessible as Possible
Tips for creating an accommodating and welcoming environment for volunteers with disabilities.

Saying “no” to recruiting volunteers for certain tasks

Volunteer recruitment has always been easy for me. Often, when I post an assignment to a third-party platform like VolunteerMatch on behalf of whatever nonprofit I’m working for, I end up having to take it down two days later, because I get plenty of candidates to choose from.

I try to craft volunteer roles in a way that will benefit the volunteer (enhance or show-off skills, give them an opportunity to be involved directly in a cause, maybe even have fun). I also am explicit about why the task is important to the organization and those we serve. And I’m detailed in the role description of exactly what the expectations are in terms of time commitment and deadlines.

I also almost always get to make a commitment to involving volunteers in my work at a nonprofit – if I’m working for a nonprofit that already involves volunteers. I don’t involve volunteers in my work because “I have all this work to do and I can’t afford an assistant.” I do it because I think volunteers might be the best people for a task – like when I need more neutral eyes, when I need people who might be more critical in surveying participants or in reviewing the data they are compiling than a paid person. I do it because I think non-staff should get to see how a nonprofit works in a transparent, first-hand way – and I think those people turn into amazing advocates back out in the communities around the organization.

Sometimes, other staff see these volunteers involved in my work and are inspired to involve more volunteers in their work too. But they often just see “free labor” and want to treat VolunteerMatch like Task Rabbit: we’ve got work to do, let’s find someone to do it – for free!

I once had a staff person ask if I would recruit a new volunteer for her to serve food and then clean up after a breakfast meeting. I said no. At this particular organization, I believed strongly that every volunteering opportunity should include an emphasis on the volunteer learning what the nonprofit did, who it served and why the nonprofit was needed. Serving food and washing dishes didn’t do that. I also felt like involving volunteers in this way would contribute to the idea that so many staff members have at that organization: volunteers are free and do stuff we don’t want to do. I also didn’t like the idea of board members thinking of the “other” volunteers as merely waitresses and dishwashers.

It’s not a black or white issue: if someone contacted me and said, “I urgently need volunteering hours for court-ordered community service,” I might offer them that waitressing and dishwashing volunteer gig, knowing how hard it is for them to get the hours they need, but I would also offer all the other volunteering opportunities we have available as well and, if the volunteer was qualified, consider them for other, more significant roles too.

If this was a big fundraising event for the nonprofit, I might feel differently about having volunteers staffing the coat check, making sure there is plenty of coffee and helping clean up – but I would recruit the event-support volunteers from the ranks of our current volunteers, and those volunteers would be identified to all attendees: “We want to let you know that the staff you see here helping you all have a great experience here tonight are some of our volunteers. These are the volunteers who work with our clients, work on our web site, edit videos for us, research grants for us, etc. They are students, web designers, lawyers, job seekers, etc. They are here tonight, as volunteers, to further show their support for our organization and we encourage you to talk to them about what they do as volunteers for our organization.”

Why am I so concerned with the appropriateness of volunteer roles? The titles alone on these blogs and web pages that I have written should explain why – but if they don’t, then you’ll need to read them:

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help

Volunteer controversy in archeology

graphic by Jayne Cravens representing volunteers

Volunteer engagement is controversial, and I do my best to keep up with the controversies, like movements opposed to volunteerism, or politicians that think volunteers are free. The most common conflict regarding volunteerism, at least in my opinion, arises regarding volunteer engagement as a way to replace paid worker, usually the result of statements by management and funders about how “volunteers save money” and what their dollar value is (something the Points of Light Foundation and others heavily promote). But there are other controversies, like the appropriateness of volunteers undertaking certain roles, or the ethics of volunteering at all, per the criticisms of people on both the far right and the far left of the political spectrum.

An example of several controversies regarding volunteering rolled into one conversation is a debate that recently broke out on Twitter about the ethics of involving volunteers in archeology (or archaeology, as the British spell it). I found out about it because I was doing my usual search of the word volunteer on Twitter, just to see what might come up. As a result, I found this thread from Open Access Archaeology (@OpenAccessArch), which said:

Myth dispelling time: “Volunteers take away jobs from professionals”. I hear this a lot from professional archaeologists and lets be real – they are full of shit.

The thread goes on to talk about all the reasons that volunteer engagement in archeology does NOT take paid work away from professionals, and I believe it does a good job. My only addition would be that, by involving volunteers, the field of archeology greatly expands the number of people who can talk from a place of first-hand experience about the importance of historical discovery and cultural preservation, thereby, potentially, cultivating and an even greater number of supporters for its cause. Volunteer engagement lets people who are NOT professionals into seeing work firsthand, and that can translate into donations and more public support.

Too often, people think involving volunteers means allowing anyone, with no training and no supervision, to do highly-specialized work or work on sensitive issues. It does NOT, anymore than you are required to hire a professional with no training and no supervision, to do highly-specialized work or work on sensitive issues. You still get to have standards! You still get to have a bar for participation and require volunteers to be able to clear that bar.

Coincidentally to all this, just two months ago, I found out that the Oregon Archaeological Society provides Archaeology Training for potential volunteers: OAS Basic Training, also known as Archaeology for the Curious, is an annual program taught by experienced regional professionals from organizations such as the U.S. Forest Service, BLM, and the University of Oregon. The sessions are typically held on six Saturdays starting in the early part of the year at a local university.

Topics for the first two sessions include archaeology basics as well as information on artifacts, laws and ethics, Northwest archaeology and rock art, site stewardship and volunteering. The four additional training sessions cover field excavation, laboratory methods, site mapping, cataloging and compass reading. The program is a great way to network with other archaeology lovers and to learn how you can get involved in the field.

So, that’s the bar for involving in archeology in Oregon: you have to take this class, you have to fulfill that training commitment, and only then can you apply to be a volunteer and be a part of digs. That means not anyone can come in and just start digging. That means people who might be careless or disrespectful are more likely to be screened out. Plus, imagine what this program cultivates: people from various professions, various communities, who get a greater appreciation for archeology and historical preservation in this state, and that appreciation has the potential to get translated into donations and pressure on government to support historic initiatives and, yes, research. It translates into people talking to friends and neighbors about NOT disturbing sites, not marking such with graffiti, not taking artifacts, and on and on, in a way that just a flyer or lecture may not. THAT is the power of volunteer engagement – not money supposedly saved.

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Susan Ellis Matters

In the winter of 1996, I started a new job, directing The Virtual Volunteering Project. I was based in Austin, Texas, and I flew to Washington, DC to meet one of the advisors of the project, Susan J. Ellis.

She terrified me.

She seemed to know absolutely everything there is to know about volunteerism. She had thought about virtual volunteering far, far more than I ever had. She was absolutely sure of the impact online volunteers could have on the world and had already envisioned specific examples of possibilities. She wasn’t surprised at all by anything I told her regarding what I knew about working with online volunteers or what I knew about organizations engaged in virtual volunteering. She was five steps ahead of me no matter what I was saying or thinking. It was one of the most intimidating meetings I’ve ever had.

I have remained in awe of Susan’s expertise and ways of thinking and strategizing every day since that meeting, but I also am so happy that, since then, Susan became a frequent collaborator and good friend. Back in those early days, we would do workshops together at various volunteer management and volunteerism conferences and ask the room, “How many of you have an email address?” Maybe a quarter of the room would raise their hands. I wanted to be tentative and gentle about introducing virtual volunteering – she didn’t, and would challenge the room with statements about how they had better get ahead of this because, if they didn’t, tech-savvy volunteers would create their own efforts and leave them behind. Over the four years I directed the Virtual Volunteering Project, I became far bolder in my statements and advice as well, and it was because of her. She never officially consulted on the United Nation’s Online Volunteering Service when I directed the project at UNV, but so much of what I did in managing that service was because of what she taught me, and any success regarding that service is, in part, because of her. 

Her book From the Top Down: The Executive Role in Successful Volunteer Involvement changed everything I had been thinking about volunteerism, and I still refer to it regularly when trying to create a presentation or a research paper or write a blog post. When she told me she had suggested the authors writing the book What We Learned (the Hard Way) about Supervising Volunteers to contact me for a contribution, I was floored – what did I know?!? She had so much more faith in me than I ever did in myself. I read her oh-so-provocative Hot Topics, her monthly blog series, and was inspired for months to come with new questions and comments for colleagues – and always checked it whenever I had what I thought was a new idea because, very often, Susan had the same questions or comments months or even years before me.  

The first time I visited the Energize, Inc. office in Philadelphia in 1998, we were both active participants on CyberVPM, a then very popular and pioneering online group to discuss volunteer management. Sitting in her office, we decided to author a joint post and propose a discussion that the President Bill Clinton intern/sex scandal was, in fact, a volunteer management issue, since the intern was unpaid and, therefore, a volunteer. Many on the group balked at the idea of discussing “politics”, but Susan didn’t back down: she asked point blank how these organizations would handle the same situation in their own organizations, what policies they had in place to address it, etc. 

Susan was disruptive long before it became fashionable to be such.  

Let’s be clear: there is no person on Earth who has done as much to promote volunteerism and the best practices for engaging and support volunteers than Susan J. Ellis. Her contributions cannot be overstated. That any academic paper regarding any aspect of volunteerim can be written without quoting Susan at some point is beyond me. I have not done a presentation on volunteer engagement in the last 22 years that I did not reference Susan Ellis. 

Susan wasn’t just a pioneer regarding the identification and promotion of volunteer management best practices and innovations, she wasn’t just a guru regarding all things volunteerism: Susan J. Ellis was a pioneer geek fan girl. Her company, Energize, Inc., was named for the term “energize” in Star Trek, and she had fantastic stories about being a Trekker in the earliest days of the show. She also was a huge fan of David McCallum and The Man From U.N.C.L.E. and a few years ago, over a huge sandwich at a Schlesinger’s, a legendary traditional Jewish deli in Philadelphia, she told me a wonderful story of waiting outside a stage door as a starry-eyed young fan girl so she could show McCallum, who was appearing in a stage production, the scrapbook she’d put together for years watching his show. She did, indeed, meet him and show him her work, and he had seemed quite impressed. Many years later, she decided to wait outside another stage door for him in a different show, just to get another autograph, and he said upon seeing her, “You’re the girl with the scrapbook.” She beamed at that story, as any fangirl does, to be remembered by someone whose career you have followed and promoted with such passion.

Susan also wrote a Master’s thesis on the history of scrapple, a traditional and not-at-all kosher food of Pennsylvania, and I not only read it when I last stayed at her house, I also delighted in playing for her the scrapple song by one of my favorite performers, Robbie Fulks. I had intended to get him to autograph something for her in March when i see him perform, to honor her scrapple research. 

In 2005, Susan and I were at yet another volunteerism conference together – I had been living in Germany for four years. And we sat at a table and had a conversation in German. She was so delighted to hear me stumble through the language of her parents and to be able to have a bit of back and forth in it. It’s one of MANY moments I cherish with her. 

The blanket on my couch is the one Susan gave me as a wedding present. One of my favorite outfits is one I bought when I met up with her in London to tell her I had started a completely revising our book on virtual volunteering. And, of course, so many of the books she wrote and published are on my bookshelves. 

You have probably noticed by now that I’m talking about Susan in the past tense. Susan passed away yesterday morning, Sunday, February 25. I wanted to wait a day before posting my tribute online because I wanted to make sure that those who were closest to her would know this news by now and wouldn’t learn it by reading this blog or any social media posts I made.

Seven years ago, Susan was diagnosed with cancer. She made a remarkable recovery from that initial diagnosis and the toll the initial treatment took on her, but never quite a full one: the cancer kept showing up in other places and the treatments greatly affected her health in a myriad of ways. She handled her health challenges with remarkable grace and humor, even coming back from the brink in late 2017 – her friends, of course, dubbed her Susan Ellis: hard to kill. But ultimately, the fight became too much. I’m so glad that her final days were peaceful and surrounded by friends. 

Please check the Energize, Inc. web site for details about Susan’s funeral and burial, which will be happening quite quickly, as well as the memorial in Philadelphia next weekend. Any other plans for remembering Susan will be posted there as well. 

I made a Flickr group of photos of and “to” Susan you can see here.

SO many of us are having trouble thinking about a world without Susan. I’m so grateful to have been mentored by her – and to have been able to call her my friend. 

Update: her official obituary from her company. Also, the newly formed Susan J. Ellis Foundation will, in the coming months, “provide grants or support programs that will expand volunteer administration and support education and research activities in volunteerism” and contributions are being accepted for it. 

Susan’s obituary in the Philadelphia Inquirer

can volunteer engagement cultivate innovation?

Can volunteer engagement cultivate innovation within an organization where volunteers serve? And what conditions are necessary for such innovation by volunteers to happen? This paper explores that question: Beyond Service Production: Volunteering for Social Innovation by Arjen de Wit of Vrije Universiteit Amsterdam, The Netherlands, Wouter Mensink of The Netherlands Institute for Social Research, The Hague, The Netherlands, Torbjörn Einarsson of Stockholm School of Economics, Sweden, and René Bekkers of Vrije Universiteit Amsterdam, The Netherlands.

It was first published online on October 12, 2017 and was published on paper in the Nonprofit and Voluntary Sector Quarterly by ARNOVA.

Abstract:

Building on theories from different fields, we discuss the roles that volunteers can play in the generation, implementation, and diffusion of social innovations. We present a study relying on 26 interviews with volunteer managers, other professionals, volunteers, and one former volunteer in 17 (branches of) third sector organizations in eight European countries. We identify organizational factors that help and hinder volunteer contributions to social innovation… This rich, explorative study makes it a fruitful start for further research on the relationship between volunteering and social innovation.

In short, their research question was: Which organizational factors help and hinder volunteers to contribute to social innovations in third sector organizations?

You can download the paper for free.

I found the paper because I’m quoted in it. And if you are a manager of volunteers, this is one of those rare academic papers on volunteerism that is actually worth your time to read (sorry, academics, but so often, your papers aren’t what practioners need).

By social innovation, the paper’s authors mean new solutions – products, markets, services, methods, models, processes – that lead to new or improved capabilities and better use of assets and resources by a nonprofit, NGO or other volunteer hosting organization that address its mission and serve its cause, directly. I define social innovation as something that is transformative for the organization and those it serves. Certainly volunteers that introduced mission-based organizations to the Internet were social innovators. Volunteers connecting an organization to new communities and people very different from those the nonprofit usually works with can be seen as social innovators as well.

Here are “a few illustrative examples” the paper identifies as social innovations introduced to nonprofits by volunteers:

a telephone service in a nonnative language (Swedish Red Cross), a School of Civic Initiative where people are educated to make them more active in public life (Hnutí Duha, Czech Republic), first aid education for partially sighted and blind people (German Red Cross), a bicycle campaign (Greenpeace Denmark), and a shelter for illegal male immigrants (Salvation Army Netherlands).

Examples of innovations occurring on a larger scale and introducing system-level changes that the paper cites are:

the lobby for new government policies (Czech branch of the Salvation Army) and a network to connect entrepreneurs in the field of environment with investors, publish their innovative work, and promote a financing network (Fundación Biodiversidad, Spain).

The paper delivers on identifying organizational factors that help and hinder volunteer contributions to social innovation. From the paper’s conclusion:

Organizational factors that may enhance volunteer contributions to social innovations include a decentralized organizational structure, the “scaling up” of ideas, providing training and giving volunteers a sense of ownership. Factors that may hinder volunteer contributions to innovations include a lack of resources and a reluctant attitude within the organization, for example, when a new project does not fit within the organization’s strategy. By identifying and exploring these mechanisms, this article adds insights on a new perspective for third sector research and offers useful tools for volunteer managers to improve the innovative capacity of their organization.

Terrific stuff. Kudos to the authors. This paper is worth your time.

Also see: