Tag Archives: international

CNN Recognizes Virtual Volunteering; Do You?

Virtual volunteering in all its forms – long-term service, online mentoring, online microvolunteering, crowdsourcing, etc. – has been around for more than 30 years, as long as the Internet has been around, and there are several thousand organizations that have been engaging with online volunteers since at least the late 1990s. While directing the Virtual Volunteering Project, I gave up trying to track every organization involving online volunteers in 1999, because there were just too many!

Virtual volunteering – people donating their time and expertise via a computer or smart phone to nonprofit causes and programs – has been talked about in major media, including the New York Times, the Wall Street Journal, CNN, the Associated Press, Deutche Welle, the BBC, even the Daily Show, for more than 15 years (I know because I’ve been quoted in a lot of those stories!).

But virtual volunteering has remained thought of as a fringe movement, or something brand new, by many, despite it being so well-established. Virtual volunteering still isn’t included in national volunteerism reports by any national or international body, such as the Points of Light Foundation, the Corporation for National Service or the Pew Research Center, Volunteering England, or Volunteer Australia.

Perhaps the last holdouts regarding virtual volunteering will finally give in and accept it as mainstream, now that an online mentoring program representative has been nominated as a CNN Hero.

I was introduced to Infinite Family in 2010, and was immediately impressed with its commitment to the fundamentals of a successful online mentoring program in its administration of the program, including the importance it places on site manager-involvement in its program. This is an online mentoring program absolutely committed to quality, to the children its been set up to support, and its online volunteer screening process is no cake walk – as it should be, as the children it supports deserve nothing less! Mentoring cannot be done whenever you might have some time, in between flights at an airport: it takes real time and real commitment, even when its online. Infinite Family gets that.

While all of the CNN Hero projects are worthy of attention and support, I am throwing my support to Infinite Family as the top CNN Hero for 2011.

If you want to volunteer online, here is a long list of where to find virtual volunteering opportunities, including long-term service, online mentoring, online microvolunteering, and crowdsourcing.

Also see the archived Virtual Volunteering Project web site, and resources on my web site regarding volunteer engagement and support.

Your favorite non-English resources re: volunteerism or nonprofits?

I would like to know YOUR favorite online resources regarding volunteerism / volunteers (especially the support and management of such), nonprofits or NGOs (non-governmental organizations), including Tweeters, in languages OTHER than English.

Spanish, French or German are most desired, but any language – Arabic, Persian Farsi / Dari / Tajik /, Hindi, whatever – would be welcomed.

In short, I’m looking for the Spanish, French, German, Arabic and other non-USA, non-English-language versions of Energize, Inc., of VolunteerMatch, of TechSoup, etc.

Please send the name of the resource, the URL of the resource, and a summary of what the resource is – does it focus on volunteer management? On nonprofits / NGOs / charities using the Internet? Or helping organizations recruit volunteers? Or fundraising / resource mobilization? Or any aspect of management? Is it a web site? A database? A Twitter feed?

I have some of these resources already, but I would like to have more. I will share what I’ve compiled already and what’s submitted – and is what I’m looking for – on my web site, and announce the page here on my blog, as well as my Twitter feed and my Facebook page.

Tags: volunteer, volunteers, volunteering, engagement, involvement, management, community, stakeholders, charities, charity, NGOs, non-governmental, organizations, nonprofit, civil, society, international, technology, tech, ICT4D, humanitarian

Volunteer managers in USA: learn from other countries too!

Erin Barnhart put together a “Volunteerism and Volunteer Management” course for Portland State University, (PA592 CRN 82727) and I was thrilled to be asked to teach one of the modules, particularly since Erin took such a different approach to putting together this university-level course: she didn’t just focus on the basics of volunteer management, though that was certainly there. And she didn’t segregate everything regarding the Internet into a module at the end (Internet use was integrated into ALL aspects of the recruitment, support and involvement of volunteers – as it should be!). She also included discussions of all volunteers – board members, interns, pro bono consultants, executives on loan, etc. – not just the traditional volunteer model (you have a task or role onsite, you recruit a volunteer to commit to doing that task or role for the rest of his or her life, etc.).

This comprehensive course will cover topics ranging from core competencies and emerging trends and tools for building and sustaining a successful volunteer program, to understanding the broad-reaching impacts of volunteer service and effective volunteer management, to engaging individuals in innovative and accessible ways to serve in their local neighborhoods, via their computers and smartphones, and in communities across the globe.

I was thrilled to be able to do a brand new series of workshops I had never tacked before:

How the practices of volunteering in other countries, how international volunteering – long-term volunteers, short-term volunteers that pay for the experience, online volunteers that help organizations in countries different from their own, people that volunteer as they travel internationally – can teach us to be better managers/coordinators/leaders of volunteers here in the USA.

I believe that my experience working with volunteers abroad, and being immersed in international development for most of the last decade, has made me a much better manager/coordinator of volunteers, and it was a fascinating, intense experience to do research and put materials together that could help the students in PSU PA592 – all of whom are working professionals with volunteer management experience under their belt – to learn about other countries’ views of and practices regarding volunteering, particularly very poor countries.

I love teaching. I try to give my workshops a lively, audience-oriented feel. I use case studies to illustrate points, focus on both what’s happening now and what is trending, encourage a lot of student participation, and develop activities that get class participants designing strategies they can use immediately. My goal in any training is to give participants a base on which to further build and improve long after a class is over. My schedule fills up very quickly. Contact me and let me know what kind of training you might have in mind!

Tags: volunteering, volunteers, community, engagement, international, volunteerism, volunteering

Talking to Reps from NGOs & other orgs from all over the world

Last week, I had the pleasure of presenting to a “class” of the US Department of State’s International Visitor Leadership Program. This was the third time I’ve presented to such a group since the mid 1990s – and this time, I got to spend more time with them than ever before!

These visitors represent NGOs and government agencies from all over the world, and are invited to the USA by arrangement of the Institute of International Education (IIE). The focus of the visit this year was how different organizations in the USA engage with volunteers, and I joined colleagues here in Portland to do a workshop on using social media to recruit and engage with volunteers (a very shortened version of the webinar for TechSoup, which is still available online). I was joined by Erin Barnhart and Martin Cowling (who just happened to be visiting from Australia!).

As you can see from this photo, I was thrilled to find an Afghan amid the group – Mr. Khir Mohammad Pazhwok of Ghori, the Program Officer with Integrity Watch Afghanistan. He seemed happy to meet someone who has been to his country (he was impressed that I still knew the Dari words for “Right”, “Left,” “Forward,” “Why not?” and “Thank you!”).

I presented to the 2010 group last year, leading an all-to-brief 30-minute panel of Portland agencies to talk about different models of volunteer engagement (long-term, episodic, diversity-focused, etc.). I presented to the group for the first time back in the 1990s in Austin, Texas – another all-too-brief talk about online volunteering (got into some trouble at that one when I started talking about Austin’s famous live music scene, which the group realized their State Department hosts would not be showing to them at all during the visit).

These representatives are highly focused on gathering as much knowledge as possible to take back to their respective countries. And they ask some of the best questions of any group I present to. What I love about presenting to this group is that they are ready to experiment – they do not fear new practices. They also never say what I hear too often by audiences in North America, Europe and even Australia: that’s not how we do things; I’m not sure we can change. If they hear a good idea, they are going to run with it!

I’m ready to do a workshop for YOU. I can also do workshops online. My schedule fills up quickly, so contact me soon with your idea!

Survey for organizations hosting international volunteers

My colleague Erin Barnhart needs to hear from you if your organization recruits/places/hosts volunteers from other countries. This research is NOT limited to organizations in any one country:

Does your organization partner with one or more host organizations to engage international volunteers? If so, I hope you will consider inviting them to participate in a survey I am conducting as part of my dissertation research at Portland State University. The purpose of this survey is to collect information that will help the field of international service garner a better understanding of how and why organizations host international volunteers. 

The survey is confidential, consists of 22 questions and should take about 15 minutes to complete. To learn more about the survey and to take it: http://volunteerstudy.questionpro.com

Please note that this study is of organizations that host international volunteers rather than volunteer-sending organizations; if your organization is involved in international service but does not physically host them, please consider forwarding the survey link to partner host organizations.

Also, this study is for nonprofit/nongovernmental organizations and government agencies that are not located in the USA; again, if your organization is in the USA and sends volunteers overseas, please forward the survey link to your partner host organizations.

To complete the survey, your organization should focus on, do work in, or seek to address one or more of the following cause, issue, or problem areas: Agriculture, Arts, Community Development, Disability Issues, Economic Development, Education, Environment, Family, Health and Medicine, Human Rights and Civil Liberties, International Cooperation, International Relations, Philanthropy, Poverty and Hunger, Rural Issues, Technology, Volunteering, Women, or Youth.

Forward this message to international service colleagues, fellow organizations, and networks!

When Erin has finished her research, she will share survey results online (of course I’ll be linking to that from this blog!).

Six cool things for Friday

Some cool things for Friday:

  1. Did you miss the live webinar yesterday on Using Social Media to Support, Involve and Recruit Volunteers? Then enjoy this recording of the event (slides and audio). And continue the questions and discussion at the TechSoup Online Discussion Forum re: Volunteers and Technology.
  2. Japan crisis showcases social media’s musclenot the usual social-media-can-do-anything article; it stresses the human expertise that is needed to make it worthwhile in a crisis.
  3. Press Release: Virtual Volunteering – Google Earth’s 3D Geo-Modeling Community Lends a Helping Hand. Great example of online volunteering / virtual volunteering!
  4. News video and article: Upgrade Your Life: Amazing free software – so rare that the mainstream media talks about the excellent, robust tech tools out there that are free and/or open source and will provide people, nonprofits and governments the resources they need for word processing, spread sheets, accounting, database management, presentations and more. Since January 2008, I have used FOSS software for my office software needs (word-processing, slide show/presentation development, spreadsheets, simple databases), as well as for email, for browsing the web, for creating graphics, for altering graphics and photos, for design of various printed publications, to develop material for and manage my web sites, and on and on. I blog about this frequently.
  5. “Nonprofits and grant makers alike should begin to factor the perpetual cost of upkeep into the amount they set to raise before they break ground. Consider it insurance on your purchase.” Really enjoyed this article or blog or whatever about the importance of thinking about facility upkeep in nonprofit budgeting. Save it and include it in your budget proposal for donors who might sniff about funding non-program/administrative costs.
  6. Three years in, the effort known as the Global Network Initiative, a code of conduct intended to protect online free speech and privacy in restrictive countries, has failed to attract any corporate members beyond the original three — Google, Yahoo and Microsoft. Who hasn’t signed? Facebook and Twitter, among others. Here’s more in the New York Times.

International Fellowship in USA For People from Select Developing Countries-Deadline June 30

The 2012 Ford Motor Company International Fellowship of the 92nd Street Y is currently accepting applications from community leaders who are citizens and residents of Albania, Bolivia, Democratic Republic of Congo, Ecuador, Haiti, India, Israel, Mongolia, Peru, Tunisia and Zambia. 20-24 emerging leaders from these regions will be selected.

Applicants must be 21 years of age or older, though younger applicants should note that candidates should have several years of leadership experience. Candidates are sought from a variety of backgrounds with the aim of creating a group of Fellows who will work well together and offer a diversity of views and experiences. Candidates should be emerging leaders addressing issues whose resolution can have a significant positive impact on their communities, on their countries, and—collectively—on the world.

Fellowship Application Deadline: June 30, 2011. For more information or to apply.

The program is designed to enhance the efforts of emerging leaders in communities throughout the world. The program includes a three week residency in New York City (May 30-June 20, 2012) and ongoing communication before and after the residency via telephone and email. Fellows are expected to complete reading, writing and group assignments prior to their residency to maximize the value of their fellowship experience and after their residency to evaluate its impact and success. Fellows participate in an intensive immersion experience designed to address the challenges of community building in today’s world. In partnership with the Picker Center for Executive Education at Columbia University’s School of International and Public Affairs, fellows participate in classes and participatory workshops in nonprofit management, leadership, and strategic thinking.

The academic curriculum is complemented by visits to model nonprofits throughout New York City and meetings with academic, business, and government leaders. The experience is enhanced by the Fellows’ residency at the 92nd Street Y, an institution founded in 1874 that has grown to serve over 300,000 people annually. At once a school, a lecture hall, a performance space, and a community organization, the 92nd Street Y is a nonprofit organization unique in the world and vital to the cultural life of New York City. The 92nd Street Y is world’s first global Jewish community and cultural center.

Survey for Returned Peace Corps Volunteers Re: Safety

A followup to my blog from back in January, Peace Corps must better address assaults and murders of members, which talked about the USA television network 20/20 piece about women Peace Corps members who were sexually-assaulted while serving abroad, and how these women’s needs both before and after these crimes were not addressed by the Peace Corps. You can view the interviews with some of these former Peace Corps members here. 20/20 also did a profile of a slain Peace Corps volunteer, Kate Puzey, who was murdered after the Peace Corps leaked her name to a suspect she had accused of sexually abusing children. You can view part of the story here.

Among the women interviewed on the program was Casey Frazee, whose story and request for change were first published in the Winter 2009 issue of the National Peace Corps Association’s (NPCA) WorldView magazine.  A follow-up blog post was published in September 2010. She formed an ad hoc group, First Response Action (FRA), that “advocates for a stronger Peace Corps response for Volunteers who are survivors or victims of physical and sexual violence.”  The group envisions “a Peace Corps with policies that reflect best practices in all areas of training, prevention and response.”  FRA is currently conducting a survey of current and Returned Peace Corps Volunteers about their experiences during sexual assault training in the Peace Corps. 

NPCA also offers the following information about Peace Corps Resources on Safety and Security:

If you have experienced sexual assault or safety and security issues during your Peace Corps service, here are some resources from the Agency:

  • As noted on the Peace Corps website, Peace Corps works in some of the least developed countries and in some of the most remote areas in the world, therefore health, safety, and security risks are an unavoidable part of life and of Volunteer service. Peace Corps has gathered the key points about Volunteer safety and security on the following website page:  Safety and Security in Depth for Family and Friends.
  • Although the Peace Corps is not authorized by law to provide medical care or counseling to Returned Peace Corps Volunteers, all Volunteers who leave Peace Corps service after having been the victims of sexual assault are eligible for counseling under the Federal Employees Compensation Action (FECA), the workman’s compensation program for federal employees, under which Peace Corps Volunteers are covered.  Peace Corps offers three counseling sessions following sexual assault to serve as a bridge for Volunteers until they can arrange counseling under FECA, with the cost paid by the Peace Corps, not the Volunteer.  FECA is administered by the Department of Labor. Full information on FECA can be found here on the Peace Corps website.

I’m going to continue to monitor how Peace Corps responds to complaints about the safety of its members, particularly women, and continue to post updates here on my blog. To be fair, such information is not available about other volunteer sending organizations, at least than I can find. If you have a heads up about such information, please let me know.

Government support re: volunteerism increasing worldwide

A recent edition of Global Trends in NGO Law, “a quarterly review of NGO legal trends around the world”, published by The International Center for Not-for-Profit Law, examines the major international trends in the development of supportive volunteerism policies and legislation over the past decade. In anticipation of the 10 year anniversary of the International Year of Volunteers (IYV+10), the United Nations Volunteers (UNV) program commissioned the report by the ICNL and the European Center for Not-for-Profit Law (ECNL).

The report finds that since IYV 2001, more than 70 laws and policies on volunteers and volunteering have been adopted in countries around the world. These laws cannot be absolutely attributed to the events surrounding IYV 2001, but it can be said that a growing number of countries are becoming aware of volunteerism in their countries — not just informal activities of neighbors helping neighbors, but volunteers self-organizing or being organized through a non-governmental organization (NGO) to provide certain services, to engage in activities that promote change by government or corporate sectors, etc.

Organized volunteerism isn’t just people being nice and helpful, and efforts to introduce, expand or support volunteerism nationally should keep that in mind. There are some not-so-nice volunteers out there — and while I think they are wonderful, many governments are going to balk when they show up.

In addition, as governments expand their support of volunteerism in their countries, they are going to learn very quickly that volunteers are not all selfless! Volunteers are neither saints nor teddy bears, and fuzzy language about them and their contributions needs to be replaced by more modern and more appropriate language that recognizes their importance, like “powerful” and “intrepid” and “audacious” and “determined.”

And do they understand that volunteers are never free, that successful volunteer engagement requires volunteer management and support – and that such support and management costs money?

It’s also important to take extra care in talking to impoverished people about donating their time for free – there can be a very ugly backlash with the wrong approach. But asking impoverished people to donate their time to free can work!

In short – there are LOTS to consider about expanded promotions of volunteering in countries globally! Let’s hope governments are getting that message as well.

Also see Germany needs 90 thousand volunteers immediately.

 

Children in the USA should learn a 2nd language – but it shouldn’t have to be Spanish

Most of the time, I agree with Nicholas Kristof of The New York Times. But I think his recent column Primero Hay Que Aprender Español. Ranhou Zai Xue Zhongwen. (First learn Spanish. Then study Chinese) misses the mark hugely. His proclaiming that “Every child in the United States should learn Spanish” gets people’s hackles up, and anything that comes after a statement like that isn’t going to be taken well, even if the reasons for recommending Spanish as a second language are good ones.

I chose to study Spanish in high school. For me, ultimately, it has turned out not to be the best choice for a second language, either personally or professional. I work internationally, and I know now that French would have served me far, far better. But back in the 1980s, my mother kept telling me, “They only speak French in France.” And I was just a small town girl from Kentucky – what did I know? I believed her. When I moved to Germany, I resumed studies in Spanish when found that my employer, the UN, offered free classes in such, forgoing not only French, but German as well (I thought I would be in Germany for only a year or two). And it was only after a couple of years I realized just how much I had handicapped myself by my second language choice, both personally and professionally. Most of my colleagues at the UN in Germany spoke French, most Africans I met (and continue to meet) speak French before English, and most international workers I have worked with outside of Germany speak French as a second language. Had I learned French, I would probably still be living in Europe; I certainly would have a full time job with an international development agency by now.

I ended up living in Germany for eight years, marrying my husband, a German. When a few years later my husband and I traveled throughout Eastern Europe, almost everyone spoke German – it’s by far the most popular second language among anyone working in the tourism industry in most of Europe. Germans seem to be everywhere in the world, and I would have had endless opportunities to speak German over the years outside of Germany — but Spanish, not so much. German would have not only served me well living in Germany, it would have served me well in my travels.

Even Arabic would have been a better second language choice for me than Spanish. Persian Farsi or Dari would have been a better second language choice for me than Spanish.

Spanish has not been a worthless investment at all, and I don’t at all want to imply that I’m saying it’s not a good second language choice for someone in the USA. Knowing Spanish (well, at least a bit) has brought me some benefits: I had a wonderful time in Spanish classes at the UN, as well as my intensive classes in Avila, Spain. My Mexican neighbors here in Oregon seem to appreciate my attempts to communicate. In Romania, on a rare evening when we stayed somewhere that didn’t have anyone that spoke German, I was able to secure a room in a guest house where the owner spoke some Spanish. There was one Afghan-American guy in my office in Kabul who spoke Spanish, and it was fun to say something to him and watch my colleagues stare at us in confusion. My German mother-in-law speaks some Spanish, and it’s fun to speak it with her and leave my husband out of the conversation. And I have many friends from Spain who really appreciate my language skills.

Again, I don’t at all want to imply that I’m saying Spanish is not a good second language choice. I’m sure it’s going to serve me professionally at some point in the future, and that’s why I’m going to continue to cultivate my skills in such. But a lot of factors go into a parent’s selection of their child’s second language, everything from their ethnic or cultural heritage to the neighborhood where they live to their career hopes. Spanish is, indeed, the best choice as a second language for most native English-speaking American children. But it is not automatically the best choice for ALL children.

What’s more important than Kristof’s idea of requiring every American to choose Spanish as a second language: I could totally get behind requiring that every American child both master English and learn a second language, whatever that second language is. Americans are getting their butts kicked in the global marketplace by other countries, where even the working class speaks at least two languages. In the USA, the tragedy isn’t that rich parents are choosing Chinese as their child’s second language; it’s that learning any second language is reserved almost exclusively for only rich school districts and private schools.

And I’ll end with this: my German husband is on a business trip right now. He’s in China.