Tag Archives: career

Is it really *impossible* to break into humanitarian work?

guardian logoI saw a headline recently from the Secret aid worker series from the Global development professionals network in The Guardian:

I’m sick of job rejections – is humanitarian work only for the elite?

The headline struck me, as I constantly read questions on Quora and YahooAnswers from people that want to work in humanitarian aid and development. The questions are so frequent, and so similar, that I created a page of answers to that specific question, and I point people to it often.

Unfortunately, comments on this particular Guardian blog are closed. But I really wanted to respond to it, specifically, not just refer the author to my web page for people like her.

The blogger says she longed for a development job abroad “where I would get to do something real – responding to crises, spearheading interventions and doing hands-on development.” But then she never says anything about her own experience responding to crises, spearheading interventions and “doing hands-on development” anywhere. She never once says, “Here’s my area of expertise, here’s what I’ve proven myself capable of doing that is transferable and needed in the developing world.” She just goes on and on about a desire to work in development.

She’s now “hoping a year in INGO corporate fundraising and some experience in publicity and campaigns can help give me an edge in getting a job that’s a little more hands-on, because that was all the experience I could get. Development is a subject I’ve been passionate about for over five years.”

Again, she never says what it is she has that development agencies really, really need. A year of experience doing one thing, some experience in something else? Passion? Sorry, but it isn’t enough to give you an edge. Not at all.

“I can’t help but feel that humanitarian and development work is for the elites.”

No. But it is for people that have the skills and experience actually needed by local people in post-conflict zones and transitional nations.

Look, I don’t mean to sound mean, but in addition to be a person that seeks work in development – more on that later – I’ve been on the hiring side of things at development agencies. I’ve been on the job development side of things as well. I’ve written the description of the job that we need someone to do, and never once have I thought, “Hey, let’s give this to someone who doesn’t have experience but, by golly, they really want to work in aid and development! As long as they have a Master’s Degree!” The people I serve – the local people of a developing country – want more. They deserve more.

I think for anyone that wants to work in aid work, this blog by Marianne Elliott, Why Your Passion Is Not Enough, is worth reading, particularly this part:

My point is that passion, perseverance and innovation are sometimes highlighted at the expense of professionalism… much more than passion is needed in order to make a positive difference in the world… Just as passionate persistence without professional skills won’t get you a part in The Hobbit, good intentions without professional skill won’t result in doing the good you intend.

I am sometimes invited to talk to university students that want to work in aid and development. One thing I say to every class: to get paid to do something abroad you have to have done it locally in your own community, or somewhere in your own country. You want to help people start micro enterprises? You want to educate young people about HIV/AIDS? You want to open a school? You want to help people become motorcycle mechanics? You want to help respond to a post-disaster situation? You want to help refugrees? Whatever it is, you have to have done it in your own country – why would anyone want to hire you to do something you’ve never done before?

You can pursue such as entry-level paid work at local NGOs and nonprofits and maybe even in government programs, to get that experience. But I warn you, it’s really low-paid when you do it locally in your own country. Or you can do it as a volunteer, outside of your better-paid non-humanitarian work. I was stunned when I interviewed for my first job with UNDP, and one of the interviewers focused in on my volunteer work in communications for an abortion-rights group. He was interested because he wanted to hear about when I’ve had to communicate about a contentious, controversial issue that can bring out people’s hostilities, how I’ve navigated deeply religious communities, and how I’ve communicated about legislation and science. He didn’t care that I did it “just as a volunteer” – the work was real, and he wanted to hear about it. I’ve never forgotten that moment.

I am sympathetic to the person that says they cannot afford to take a low-paying job with a local NGO or nonprofit to get the experience in a field in which they want to build experience. I’m sympathetic to the person that says they cannot afford a Master’s degree. I’m not only sympathetic to people that cannot take unpaid internships at development agencies, but also outraged that they are expected to work full time for no pay. But I’m not sympathetic to someone who says, “I don’t have time to volunteer to gain experience so I can get a job in humanitarian work” or “I don’t want to spend a year or more gaining this experience just through volunteering.” Unless you don’t have time to volunteer because you are a primary caregiver to a family member – in which case you cannot be a humanitarian aid worker anyway – you can make the time. Here’s how: unplug your TV and cancel your Netflix subscription. Ta da: all the time you need. You have to set times and days when you would be able to go onsite to an organization to volunteer, and orient your social life and out-of-work responsibilities around that schedule. If you want to engage in virtual volunteering as well, that’s fine, but you are also going to set times to do the tasks you want to undertake. And this time for volunteering (and experience-gaining) can happen outside of work hours, in case you are having to do paid work outside of your career field in make ends meet. You have to make gaining the experience you need a priority – no whining.

But just as you can’t get an aid job solely based on your desire for such, you can’t get a volunteering gig that will give you the skills you need for an aid job solely because you call a nonprofit and ask for such. Just like a paid job, you are going to have to map the various nonprofits in your area – those that work with immigrants, or formerly incarcerated people, or victims of domestic violence, or young people that need tutoring, or those helping people train for new jobs, or people educating re: HIV/AIDS, etc. –  and research them in terms of what they do and how they currently engage volunteers, and get to know them, approach them, go through their application process, and try, try again. You may have to work with an organization for many months before you get to move into the kind of work you really want to do. And you will have to work for many months, maybe longer, to design and undertake your own project that will have a big impact locally and showcase your talents for your CV.

Job hunting is frustrating for most people, even me. Since 2009, I’ve found it far easier to get international placements than to get a job, short-term or permanent, with a local nonprofit or local government agency in my own county; I can’t decide if local agencies think I sound too good to be true or if they think I’m overqualified for the jobs I’m applying for. But if you think aid work is only for the elites, consider this: I’ve had three jobs with the United Nations, and I didn’t get any of them because someone already at the agency put in a good word for me, or because I went to some elite university (I went to a public university in Kentucky you have probably never heard of). None of the jobs were in the same country, and none had offices where anyone knew me, had worked with me, etc. I got all three because of my skills and experience. I was just an applicant for those three jobs, like everyone else. I actually did some digging to find out how I got the attention of the three hiring managers for each of these jobs. The first was because the job was created for me – I happened to be the most well-qualified expert in the world regarding a very particular subject – virtual volunteering – and this was precisely what was needed. The second job was because I had been a part of UNDP and had a robust communications management background, and not just at the UN – they didn’t really care anything about virtual volunteering, but they did care that the UN’s Online Volunteering service branding and other marketing success was directed by me. The third was again because I had been a part of the United Nations and had a robust communications background, with the addition of having lived in a post-conflict zone – and in that job, I was the third choice for the position (first two folks turned it down), and what got them to really read my CV was my comment at the very end that I ride a motorcycle! And for the record, I’ve applied for far, far, far more international development jobs that didn’t even get an interview for than jobs I did get an offer for. And I still volunteer as my way of keeping my skills sharp, to expand my skills, and to keep learning.

Do unqualified people get hired for humanitarian jobs? Do friends-of-friends, and family members of some connected someone, get hired over qualified people? Do applicants get rejected because of really dumb reasons, like because someone reviewing CVs thinks someone is too old or too young, despite their experience? Sure – just like in the corporate world. It happens because humanitarian agencies are run by humans, and humans are profoundly fallible.

Is a career in international development out-of-reach of people from certain economic classes, because they cannot afford the education? Absolutely – just like being a banker or a doctor or a lawyer or a teacher or so many other professions. I wish it wasn’t true. And I’ll go even farther: there is a strain of racism in the choice of who gets to be an aid worker that no one is talking about. A black Peace Corps member has challenges never faced by a white Peace Corps member, and black American applicants and black African applicants face obstacles as well, yet I don’t hear many people talking about that. And then there are the challenges for women, as applicants and actual workers…

But even with all those admissions, I stand by the belief that working in international development is not just for the elite. Get the skills and experience needed and learn another language well enough to work in it – it won’t be easy, but it can be done.

Also see:

Résumé & Curriculum Vitae (CV) Advice for people looking to work in aid, relief and development.

How did you get to work for the United Nations?!? – my answer to a frequently asked question.

Isn’t my good heart & desire enough to help abroad? – a response to a mother writing on behalf of her daughter that wants to volunteer abroad (but is too shy to write herself – yeah, I know).

In defense of skills over passion.

Misconceptions re: VSO, UNV & Peace Corps.

Being emotionally ready to volunteer – or to continue volunteering. There are training tools for new volunteers that can not only help to build volunteers’ awareness of how to handle a variety of challenges, it also might help to screen out people who are not emotionally nor mentally prepared, or not emotionally resilient enough, to serve. In addition, volunteers can face feelings of isolation, stress, even fear during or because of their volunteering service, especially if they are in high responsibility or high-stress roles. Volunteers in these and other situations may need mental and emotional health support -otherwise, you risk volunteer burnout, or volunteers providing sub-par service.

Problems in countries far from home can seem easy to solve

globeProblems in countries far from home can somehow seem far easier to solve than problems in your own country. They aren’t. Western do-gooders need to resist the allure of ‘exotic problems.’ It’s yet another excellent piece from the Guardian Development Professionals Network. It’s a must-read for all those that want to volunteer abroad, are seeking a career in international humanitarian aid and development, or want to donate to such causes.

The aforementioned piece is a good companion to my earlier blog on vanity volunteering.

So I guess I’m vanity blogging… but then, aren’t we all?

Also see:

Reality Check: Volunteering Abroad / Internationally

and

transire benefaciendo: “to travel along while doing good”

New online resources to help recruit volunteer firefighters

Per the comments on a recent blog, why you can’t find/keep volunteer firefighters, I was doing research on newspaper articles in the last two years highlighting recruitment problems at volunteer firehouses, and found this recent big news: just four days ago, the National Volunteer Fire Council (NVFC) launched Make Me a Firefighter volunteer recruitment campaign. Fire departments can now sign up at http://portal.nvfc.org to join the campaign and showcase their volunteer opportunities.

Here is a video from the Make Me a Firefighter.

According to fireengineering.com and the NVFC web site “volunteer firefighters make up 69 percent of the nation’s, yet the number of volunteers has declined by about 12 percent since 1984. At the same time, call volume has nearly tripled. In addition, the average age of the volunteer fire service is increasing as departments are finding it difficult to reach millennials -€“ those within the 18-34 age range.”

To help departments counter these trends and increase the number of volunteers, the NVFC was awarded a SAFER grant from FEMA to conduct a nationwide recruitment campaign. The first component of the Make Me a Firefighter campaign consists of a department portal where fire departments that involve volunteers can register for the campaign and post their volunteer opportunities. Starting August 1, the NVFC will launch a public web site allowing potential volunteers to search for opportunities and connect with their local department.

This summer and fall, the NVFC will also release resources to help local fire departments recruit members. This includes recruitment ads and materials that departments can customize and localize using an online materials generator; tools to help departments reach target audiences such as millennials, women, and minorities; and training to assist departments in conducting a successful recruitment program.

NVFC research has shown that there is strong interest in volunteering among millennials and minority audiences, and helping departments reach these largely untapped markets is a main goal of the campaign.

“Recruitment is a challenge for many volunteer and combination departments across the country,” said NVFC Chairman Kevin D. Quinn. “Yet our research shows that 44 percent of millennials are interested in volunteering with their local department. Many simply don’t know the need for volunteers exists. The Make Me a Firefighter campaign will help build awareness among the public as well as provide departments with the tools and resources they need to recruit to this and other target audiences.”

Hope fire departments will not only use this new portal, but also VolunteerMatch and their local affiliate of the HandsOn Network, such as Hands On Greater Portland, to list their volunteering opportunities. These platforms are widely used by people looking for volunteering opportunities, particularly millennials.

Unions & Nonprofits: Commentary from the Nonprofit Quarterly

Should nonprofit workers unionize? Will more and more nonprofit employees unionize?

Todd Cohen of the Nonprofit Quarterly notes in this editorial:

In 2010, the employees of the nonprofit Larkin Street Youth Services, a homeless-services nonprofit, tried to organize a union, but failed. This year, they tried again, looking for a union affiliation to help them deal with issues such as understaffing, increased workloads, and cuts in their benefits. The vote count in the union election was overwhelmingly in favor of joining SEIU 1021. In San Francisco, unionized nonprofits include La Clínica de La Raza, the Exploratorium, and others that one wouldn’t necessarily think of as in the unionized university/hospital nonprofit class. Writing for the East Bay Express, Corey Hill says that the San Francisco Bay Area has the third highest number of unionized nonprofits, behind only New York City and the District of Columbia.

What isn’t here in this editorial is the word volunteer – specifically, what are the consequences of unionization on volunteer engagement? Unions have stated opposition to volunteer firefighters and pushed back over school employees being replaced by volunteers. They are angry (and rightly so) that volunteer engagement is so often used to replace paid workers.

I’ve already whined that organizations need to create a mission (and a mission statement) for volunteer (unpaid staff) involvement and live it, stating explicitly why your organization reserves certain tasks / assignments / roles for volunteers (unpaid staff, including unpaid interns), to guide employees and volunteers in how they think about volunteers, to guide current volunteers in thinking about their role and value at the organization, to show potential volunteers the kind of culture they can expect at your organization regarding volunteers, and to prevent lawsuits from interns. Another reason to create such a mission statement: so that no union members (or any employees, for that matter) can say the organization involves volunteers to replace paid staff.

That said: nonprofit employees deserve competitive wages, health care coverage, disability insurance, a decent amount of vacation time (three weeks at least!), and other benefits. And they shouldn’t have to unionize to get that.

My previous blogs on this subject:

Looking for EU charities & NGOs to offer feedback

I’m looking for employees, consultants and volunteers at charities and NGOs based in the European Union to comment on any or all of the following three (3) subjects, based on their own observations or experience. Various people at one organization can comment, since different people at any one organization may have different perspectives. The identity of anyone who responds, and that of any organization a respondent represents, will be kept anonymous in any published material that might include that person’s comments unless that person gives express written consent otherwise.

If you are an employee, consultant or volunteer at a charity or NGO based in the EU, I welcome you to comment on any or all of the following three subjects, in a direct email to me at jc@coyotecommunications.com or, if you want your identity and comments to be fully public, in the comments section of this blog:

(1) The lack of widely-available online volunteering work in the EU, compared to, say, the USA, may include:

  • lack of support at charities, NGOs and other organizations for the engagement of volunteers (online or off); support includes staffing, knowledge and funding
  • lack of understanding regarding the value of volunteer engagement, in general (not just online) for a charity or NGO
  • lack of awareness or understanding regarding online volunteering
  • lack of availability of online tools at charities, NGOs and other organizations for the engagement of online volunteers (many organizations have prohibitions instituted by senior management or the IT department with regard to using social media, VOiP technologies like Skype, or cloud-based platforms)

Do you agree? Disagree? Have comments?

(2) For organizations based in the EU that are involving volunteers online in any way (this can include volunteers from outside the EU):

  • Why did your organization start involving volunteers online?
  • What did you have to do or change at your organization to start involving volunteers online?
  • How have you evaluated the impact of the work of online volunteers at your organization (and if you have not evaluated the impact, why not?)
  • Have any of the volunteers who have contributed to your organization somehow online said that their online volunteering experience lead to paid work, to their greater employability or to career advancement?

(3) Obstacles to leveraging online volunteering work into greater employability/career advancement in the EU may include:

  • lack of available online volunteering work
  • lack of awareness of this type of volunteering among those seeking/needing employment
  • perceptions among potential employers regarding the value of volunteering, online or onsite, for application to paid work (“it’s just volunteering” or “you were just volunteering, rather than really working”)

Do you agree? Do you think these factors might affect this as well:

  • lack of computer or Internet access?
  • lack of basic skills needed to engage as a volunteer online?
  • lack of literacy?

If you are based in the EU and work for an organization based in the EU, as a paid employee, consultant or volunteer, and this organization involves volunteers online in any way, and you have any comments or questions on the aforementioned three subjects, I would welcome your response. The identity of anyone who responds, and that of any organization a respondent represents, will be kept anonymous in any published material that might include that person’s comments unless that person gives express written consent otherwise. If you are an employee, consultant or volunteer at a charity or NGO based in the EU, I welcome you to comment on any or all of the following three subjects, in a direct email to me at jc@coyotecommunications.com or, if you want your identity and comments to be fully public, in the comments section of this blog.

Why am I asking? Because I am working on a research project for the EU for the next several weeks. The project is called the ICT4EMPL Future Work project, and I am contacting various organizations based in the EU, or that have offices in the EU, and that I know, or strongly suspect, involve online volunteers. I define online volunteers as people who do some or all of their volunteering (unpaid service) for an organization via the Internet, via a computer, smart phone or tablet they are using from home, work, school, or elsewhere offsite from the organization. The online volunteers that your organization involves do not all have to be in the EU.

My part of this research is to explore the state of play of internet-mediated volunteering: virtual volunteering, microvolunteering, crowd-sourced labour, crowdfunding, internet-mediated volunteering, internet-mediated work exchange (timebanks and complementary currency), etc., with regard to developing entrepreneurship and self employment, skills and social inclusion, and transition from education to employment for young people in the European Union.

I have a wiki that details this research project.

To stay updated about this project:

What it is like to be a consultant

A frequently-asked question to me is, “What is it like to be a consultant? How can I be one?”

I’ve offered what advice I can, like about how to telecommute/work from home and how to pursue a career in humanitarian activities, but today, I’ll share a Friday funny that shows what it’s often like from a financial standpoint to be a consultant (thanks to Martin Cowling for the heads up):

Video

Going too far

A national nonprofit organization asked me to participate in a one-hour conference call this week to help them brainstorm something they want to do. I said sure, because I can make time available to do this, the topic is interesting to me, and I would like to contribute.

That same nonprofit then asked me to participate in a series of calls between now and the summer, contributing more than 20-30 hours of my time to a planning process. I said no. They wanted 20-30 hours free consulting from me, and from about a dozen other people as well, and seemed stunned that I (and at least one other person involved) found this request exploitative.

If I were running a store, would you walk in and say, “Hi, can you give me several hundred dollars of stuff for free?”? If I ran a restaurant, would you say, “Could I eat hear for six months every night for free? After all, we’re friends!”?

When does a request for donated time go from being appropriate, even welcomed, to being exploitive? When the organization forgets what they are asking for — for volunteering. Pro bono consulting is volunteering.

Time is a precious commodity. In today’s economy, asking for a person’s time can be the same as asking for money. If you are going to ask me to part with that much of my time, you had better have a highly-motivating reason for me to do so, because you are asking me to give you something that I normally charge for – and I have bills to pay, a household to support, and many things to pay for, just like you do.

This organization forgot what goes into recruiting volunteers. Which is shocking, since it’s an organization that is supposed to be focused on volunteering. Recruiting volunteers is never, “Here’s a bunch of work we need done. Please come do it. Because we’re a nonprofit.”

I volunteer a lot, with various organizations. How did these organizations recruit me to give so much of my precious time to them? Their recruitment messages focused on:

    • what their organization does, in terms of results for their target audience, and it inspired me or motivated me to get involved.
    • why volunteers are essential to what that organization does, but never in terms like, “We could never have enough money to pay staff to do this, so we involve volunteers” or “volunteers contribute $xxxx in services,” which implies money saved in having to pay people; instead, the messages focus on why volunteers are more appropriate to do the tasks than paid staff, for reasons that have NOTHING to do with money.
    • what the benefits will be for me in volunteering; Will I get to work with a target audience or regarding an issue I care deeply about? Will it be fun? Will I get opportunities that might help me in my professional work? Will I get some kind of incredible discount on something I would love to have?

I don’t wait for some free time to give these organizations; I MAKE time to help them. And these organizations also let me know that they appreciate my work:

  • They send me personalized emails when I finish an assignment, commenting on the work to show me that they actually read it.
  • They send me stuff: a pen, a t-shirt, a trophy.
  • Sometimes, someone writes me just to say “hi.”

In short, they treat me like a precious investor!

I cannot possibly say yes to every organization that wants my donated time. In fact, I say “no” more often than I say “yes,” even to organizations that have a great volunteer recruitment message, because, as I’ve said, I have bills to pay. In fact, even if I win the lottery and can afford to give away all my time for free, I will still have to say “no” often, because there are only 24 hours a day, and I’ll still need time for eating, sleeping, spending time with my family, etc.

Time is precious. Sometimes, if you really want it, you are going to have to pay for it – even if you are a nonprofit.