Category Archives: Nonprofit/NGO/Agency Management

Nonprofits *are* job creators!

Recently, I heard a man on the TV ranting about why people without private sector experience are bad to serve in government offices. “They’ve never balanced a budget, created a job or had to struggle to make payroll!” he said.

And my head exploded. KAPOW.

When you are working in government, or a nonprofit, balancing budgets and struggling to make payroll is often MOST of what you do!

In the nonprofit and public sectors, the pressure to balance a budget – one that has often been cut drastically with no input from you, the person expected to balance that budget – is far greater than the for-profit/business world. And the struggle to make payroll is something I’ve seen far too often in nonprofit organizations, often because a corporation has slashed its own budgets and cut funding to the organization or initiative that had been promised for months, or a government agency suddenly had its budget cut and, therefore, had to cut the budget of nonprofits it was supporting.

And nonprofit organizations are job creators. Funding nonprofits, which are focused on improving or preserving communities for EVERYONE, are not only job creators, but also, the people that make communities places where people actually want to live and work – which helps those that start businesses. Nonprofits:

  • help improve education (which creates better workers),
  • help preserve and improve environmental health (which helps organic farmers and fishermen have better products)
  • help improve children’s health (which allows parents to have the time to work instead of caring for sick children – time, perhaps, even to start businesses)
  • help promote bicycle use (which helps create more business for bicycle shops, creates more ways for workers to get to their jobs, contributes to a healthier workforce, and creates more parking spaces for cars)
  • build and promote community gardens (which helps those that sell gardening implements and other supplies)
  • fund and manager arts organizations (which create jobs for actors, production staff and administration staff, as well as enhancing the community and making it more attractive to employers to locate businesses there)
  • build, sustain and grow universities and colleges (which train people in various areas of expertise – and these people become workers, even job creators, themselves)

and on and on.

The amount of misinformation being promoted by so many pundits and even elected officials in the USA regarding the realities of the third sector is startling, disheartening and destructive. I have worked primarily in the nonprofit and government sectors, and in those sectors, I most certainly HAVE had to balance budgets, create jobs and struggle to make payroll. In fact, I have had to be far, far more creative with resources and efficient in the use of time and resources than I have ever had to be in a for-profit setting. By contrast, most people I’ve known who have worked primarily in the corporate sector have little understanding of how to do a lot with a limited amount of resources: they can’t believe most nonprofits don’t have fully staff IT departments or the latest computer technologies, and are stunned that volunteers are, in fact, not free at all.

Nonprofits and government agencies have GOT to do a better job of talking about what they accomplish, what it takes to make those accomplishments possible, and how they make those accomplishments happen. Every nonprofit has an obligation to show their transparency and credibility, and to teach the media and general public about the resources and expertise needed to address critical human and environmental needs. The Internet has made it oh-so-easy to do that!

Also see:

Hire me in 2013 – let me help make your organization even better!

Blunt headline, I know, but it gets the point across: I’m available as a trainer for your organization or conference, or for short-term consulting, for long-term consulting, and, for the perfect opportunity, full-time employment in 2013!

As a consultant, I specialize in training, advising, capacity-building services and strategy development for not-for-profit organizations (NPOs), non-governmental organizations (NGOs), civil society, grass roots organizations, and public sector agencies, including government offices and educational institutions (altogether, these organizations comprise the mission-based sector).

Capacity-building is always central to any training or consulting work I do. Capacity-building means giving people the skills, information and other resources to most effectively and efficiently address the organization’s mission, and to help the organization be attractive to new and continuing support from donors, volunteers, community leaders and the general public. My training and consulting goal is to build the capacities of employees, consultants and volunteers to successfully engage in communications and community involvement efforts long after I have moved on.

My consulting services are detailed here. I can deliver both onsite and online services. Also, I love to travel (especially internationally!).

In 2013, I would love to create or co-create an entire course as a part-time or full-time instructor at a college university within any program training nonprofit managers, social workers, MBA students, aid and humanitarian workers, etc. I am most interested, and, I think, most qualified, to teach courses relating to:

  • public relations (basic public relations functions, outreach to particular audiences, crisis communications, how to address misinformation / misunderstandings, how to deal with public criticism, etc.)
  • strategic communications (systematic planning and utilization of a variety of information flows, internal and external to an organization or program, to deliver a message and build credibility or a brand)
  • cross-platform media and electronic media (using traditional print, synchronous and asynchronous online / digital communications, and emerging digital technologies effectively, and integrating the use of all information flows)
  • public speaking
  • community engagement (involving community members as volunteers, from program supporters to advisers, and creating ways for the community to see the work of an organization firsthand)

Would I consider giving up the consulting life and working just one job, either as a full-time consultant for a year or a full-time, regular employee? Yes! In that regard, I am looking for opportunities to:

  • manage/direct a program at a nonprofit, university or government agency.

or

  • direct the marketing, public relations or other communications activities for a major project or program at a nonprofit, university or government agency – a corporation that matches my professional values.

I have a profile at LinkedIn, as well as details on my own web site about my professional activities. I’m also happy to share my CV with you; email me with your request. If you have any specific questions about my profile, feel free to contact me as well. References available upon request as well!

Looking forward to hearing from you! Questions welcomed!

Nonprofits still struggling

An interesting note, per my last blog about my most popular blogs in 2012: even those weren’t as popular as an entry from December 2011: Survival Strategies for Nonprofits. Visitor numbers for that blog just keep getting higher and higher.

It doesn’t take much to know why: nonprofits, non-governmental organizations (NGOs) and other mission-based organizations are struggling. The recession is ending for much of the economy, but I think it will take another five years before nonprofits get to focus on expanding and experimenting again – not just surviving.

Also see:

Survival Strategies for Nonprofits , a guide for nonprofits facing critical budget shortfalls.

Striking a chord in 2012

My most popular blogs in 2012, based on visitor numbers, were all focused the points of view of volunteers:

  • I’m a Frustrated Volunteer, my confession at just how many of my blogs from the points of view of people that were trying to volunteer and weren’t able to were actually about my own attempts to volunteer since moving back to the USA in 2009. Got a lot of comments as well.
  • A missed opportunity with volunteers, which included this quote from a colleague (not me this time!!) about her volunteering experience at an un-named organization: “No one ever asked me for my name. They didn’t have a sign in sheet. They didn’t capture any of my information. And I have no idea what all this work that I did means to them.”
  • I’m a volunteer & you should just be GRATEFUL I’m here!, which quoted entitlement volunteers, those folks who think organizations should take ANY volunteer and whatever that volunteer offers, and simply be grateful for what they get, should not have standards, quality control or performance measurements when it comes to volunteers, and that to demand quality from volunteers is insulting.

I expected some defensive comments on these blogs, about how over-worked managers of volunteers are, about how they can’t be expected to respond somehow to every person that wants to volunteer or to ask volunteers about their experience, etc. That’s what usually happens when I try to talk about these subjects on online discussion groups for managers of volunteers. That didn’t happen (progress!), but the visitor numbers show that these blogs really did strike a chord!

Being a volunteer – or trying to volunteer – and talking to others volunteering or trying to volunteer, has taught me more about the essentials of volunteer engagement than any book, article or workshop!

I’m quite surprised that the blogs regarding the results of the volunteer management software survey that Rob Jackson (robjacksonconsulting.com) and I did this year didn’t get much more attention than they did – I fully expected the blogs about this survey to be the most popular of the year, but they weren’t! The purpose of the survey was to gather some basic data that might help organizations that involve volunteers to make better-informed decisions when choosing software, and to help software designers to understand the needs of those organizations. We also wanted to get a sense of what organizations were thinking about volunteer management software. I think we more than met those expectations! In addition to the main blog announcing the results in July 2012, there was also a blog about What’s so fabulous about software tools for volunteer management?, a blog about just how much managers of volunteers love spreadsheets, and a blog about What do volunteers do? The answer may surprise you, as reported by survey respondents, that turned out to be much more wide ranging than many volunteer management consultants and books would have you believe. In short, our survey provided a lot of in-depth information about not just software, but volunteer engagement in general.

In case you missed a blog this year: I’m retweeting two or three of my blogs a few times a week between now and the end of the year (follow jcravens42 for more!), and I’ve created this index of all my my blogs (indexed by date).

2012 isn’t over – I’ll be writing a few more entries in the waning days of the year. Stay tuned!

 

What mobile apps do you promote to clients, volunteers, supporters, staff?

The Center’s Internet & American Life Project tweeted out a link to a list of health-related mobile apps people have on their phones
(http://pewrsr.ch/UnJyt5).

 

It prompts me to ask this question: what mobile apps does your nonprofit, NGO, library, school or other mission-based organization encourage clients, volunteers, supporters, and/or staff to use? Or just simply recommend – and do you recommend it as a part of the goals of your mission or as a way to improve productivity/better communication with volunteers and staff?

 

For instance,

  • A nonprofit that promotes healthy habits/change of lifestyle to improve health might encourage use of the apps from the Pew list to its clients.
  • A nonprofit promoting alternatives to car travel might encourage the use of apps related to bus schedules or bike routes.
  • A homeless shelter might encourage use of apps related to bus schedules or health as well (a lot of people in the USA living on the streets have feature phones – such a phone from Tracfone costs just $20)
  • An agricultural-related initiative, such as a community garden or grow-your-own food program, promoting weather-related apps that might be particularly helpful to its constituents
  • A nonprofit live theatre might use or promote the use of the kinds of apps listed here:
    http://www.dialaphone.co.uk/blog/2010/11/06/top-10-theatre-mobile-apps/

What mobile apps might an organization with hundreds or thousands of volunteers, an organization that works with wildlife, an initiative promoting positive activities for girls, an animal shelter, a library, or any other nonprofit, NGO, library, school or government initiative want to promote to volunteers, staff, clients, or supporters?

 

You can answer here, but I’d really love it if you would answer over on TechSoup, where I originally asked this question:
http://forums.techsoup.org/cs/community/f/13/p/36558/124520.aspx

Managers of volunteers love spreadsheets

In a recent survey of nonprofits, NGOs, and other mission-based organizations regarding the online tools they use to support volunteers and track their information, Rob Jackson and I found that:

  • the most-used tool reported tool used by those surveyed to track and manage volunteers was spreadsheets – that could be Microsoft Excel, OpenOffice, GoogleDocs, or any other  spreadsheet program

The results of the survey are here (in PDF). Rob and I didn’t ask what these organizations were using spreadsheets for, specifically. I would guess:

  • to more easily produce graphs/charts with data generated with the volunteer management software
  • to more easily produce some kind of report (a list of volunteers that will attend an event on Sunday, with their full and last names, email and phone number)

It’s something that software designers need to consider: software needs to at least export selected data easily into a format that can be read by a spreadsheet.

Here’s a question I wished we’d ask on this survey:

What does software – whether on computers or your smart phone – allow you to do now regarding supporting and tracking volunteers, that is absolutely fabulous: how does it save your organization money, how does it help you be more responsive to volunteers, how does it free up your time to do other things (and what are those other things you do?), how does it help you show volunteer impact, and on and on.

So – why not answer that question now over on TechSoup?!

Be sure to say what software you use, whether it’s a specific volunteer management software or a spreadsheet (Excel, Google Docs, OpenOffice, whatever).

You have to register in order to be able to post to the TechSoup community, but registration is free, and it will allow you to

What’s so fabulous about software tools for volunteer management?

Last week, Rob Jackson and I published the results of a survey (in PDF) regarding software used by nonprofits, NGOs, charities, schools, government agencies and others to manage volunteer information. The purpose of the survey was to gather some basic data that might help organizations that involve volunteers to make better-informed decisions when choosing software, and to help software designers to understand the needs of those organizations.

Here’s a question I wished we’d ask on this survey:

What does software – whether on computers or your smart phone – allow you to do now regarding supporting and tracking volunteers, that is absolutely fabulous: how does it save your organization money, how does it help you be more responsive to volunteers, how does it free up your time to do other things (and what are those other things you do?), how does it help you show volunteer impact, and on and on.

So – why not answer that question now over on TechSoup?!

Be sure to say what software you use, whether it’s a specific volunteer management software or a spreadsheet (Excel, Google Docs, OpenOffice, whatever).

You have to register in order to be able to post to the TechSoup community, but registration is free, and it will allow you to

What did you learn today? Or this week?

Are you an employee, a consultant or a volunteer at/with a nonprofit, library, NGO, school, government agency, charity or other mission-based organization?

Then these questions are for you:

What did you learn today, or this week, or recently, about computer or Internet/networked tech while working with or for a that mission-based organization? Or some other thing you learned about tech that would be helpful to others? And per this learning, what else do you need to know?

It could be:

“I learned to do this cool thing with Outlook – I can now…”

or

“I learned that I really don’t like such-and-such feature on LinkedIn. Here’s why…”

or

“I learned that washing my LG 500 feature phone in the washing machine leads to it no longer working” (Yes, that’s me).

I would really love it if you would answer that question here on the TechSoup Community Forum.

Registration on TechSoup is required in order to respond, but registration is free. And by registering, you can participate in TechSoup community activities in the future! Come on, let’s hear from ya!

Results of survey re volunteer management software

At last! The results of the survey of volunteer management software launched by Rob Jackson (robjacksonconsulting.com) and Jayne Cravens (coyotecommunications.com) — ME — are compiled and ready for release!

In March and April 2012, Rob and I drafted and circulated a survey regarding software used to manage volunteer information. The purpose of the survey was to gather some basic data that might help organizations that involve volunteers to make better-informed decisions when choosing software, and to help software designers to understand the needs of those organizations. We also wanted to get a sense of what organizations were thinking about volunteer management software.

At long last, we’re publishing the results of the survey here (in PDF). It includes an executive summary of our findings, as well as the complete responses to questions and our analysis of such. Rob and I did not have time to analyze all of the comments made in answer to some questions; for all questions, we listed the comments made, but we did not always offer any observations about such, or group the responses into categories.

We welcome the efforts of other researchers to offer their own analysis of the data provided.

Software companies and designers: you can learn a LOT from this report to improve your products and your communications with customers!

Have a comment about the survey? Offer it below, or via UKVPMs.

Thanks to everyone who responded to the survey!

 

Do departments at your org hate each other?

I once had lunch with a friend of a friend who worked at a very large, well-known company in Silicon Valley. She worked in the marketing department, and had been charged to create policies and activities around employee volunteering, product donations to nonprofits and schools, financial grants to nonprofits and schools, and all other philanthropic activities the company untertook, or wanted to undertake. Since I had run such a program at a Fortune 500 company in Silicon Valley back in the early 1990s, she wanted advice.

My advice was, more or less, this:

You’ve got this great resource already at your company, I’ve no doubt: it’s called the BNA Index. Your human resources department or your corporate library has it. It’s a series of notebooks that has samples of just about any policy or procedure you can think of. It’s frequently updated. I used its samples as models for the policies we developed at such-and-such company for all of our philanthropic activities. It’s awesome! 

(note: BNA stands for Bureau of National Affairs, the early name of what is now Bloomberg BNA).

She smiled in a wow-that-is-totally-not-helpful way, and said, firmly, “The marketing department is in charge of our philanthropy activities, NOT the HR department. HR would really like to be in charge of it. So I’m not going to them. That’s out of the question.”

I gently pointed out that she didn’t have to tell the HR department why she wanted to see the BNA Index – just that she wanted to look up a policy. And that I didn’t see how telling HR staff what she was looking up would somehow give them the power to take the activity away from her. That just made her – well, kind of hysterical. The rest of the lunch was super awkward and we haven’t spoken since.

I wish I could say departments not getting along is unusual, but it’s not: I find this story again and again from people that work for corporations, as well as people that work with government agencies or nonprofits. I’ve encountered it at many organizations where I’ve worked as well. The siege mentality that so many individual departments have is unhealthy to the organization and counter productive to everything that organization is trying to accomplish.

I’ve always wondered: are executive directors of these organiations aware that departments within their own agency are refusing to work with each other? Not one to mince words, I have brought up such circumstances in meetings: “That’s a great idea. Do you think the IT department will support us though, because based on such-and-such incident, I’m not sure they will help out with this.” Awkward silence follows… but what’s funny is that the department in question is then usually shamed into helping because their past non-support has been talked about so openly and officially.

I look at fellow employees as my customers. They have needs, and part of my job is to support those needs. In any position, I look at the requests of fellow staff members as priorities, and I treat them as I would like to be treated. It’s but one of my many wacky approaches to working.

I’ve also suggested at several organizations that staff performance reviews include rankings of all departments by all other departments:

  • are the staff charged with evaluation providing your department the data it needs in a timely manner?
  • is the IT department supporting you with the tools and resources you need to meet your department’s goals in support of the organization’s mission?
  • on a scale of 1 – 10, with 10 being an absolutely perfect score, how would you rate the customer service of the human resources department?

I’ve been turned down every time…

Are you brave enough to explore how well employees, volunteers and consultants, grouped by department, get along with each other?