Category Archives: Community / Volunteer Engagement

J.K. Rowling speaks out against orphan tourism

This, in short, is why I will never retweet appeals that treat poor children as opportunities to enhance Westerners’ CVs. #Voluntourism

J.K. Rowling, author of the Harry Potter books, is no fan of voluntourism, particularly orphan tourism.

Below are screen captures of a series of Tweets she sent about this back in 2016, per someone asking her to retweet an appeal for such volunteers to “help” orphans in another country. It’s followed by the transcript of the tweets in the screen capture, and after that, there are a list of links to more information on the dangers of orphan tourism and where to find legitimate volunteering abroad programs (and how to recognize such).

And be sure to follow her via @jk_rowling:

Transcripts of tweets:

#Voluntourism is one of drivers of family break up in very poor countries. It incentivises ‘orphanages’ that are run as businesses.

The charity I have just been asked to support offers (doubtless well-intentioned) Westerners ‘volunteer experiences’ in child institutions.

One of the advantages listed for your orphanage volunteer experience is that it will give you a CV ‘distinguisher’. #voluntourism

The #voluntourism charity tells volunteers that they will be able to ‘play and interact’ with children ‘in desperate need of affection.

‘

Willingness to cling to strangers is a sign of the profound damage institutions do to children #voluntourism

Globally, poverty is the no. 1 reason that children are institutionalised. Well-intentioned Westerners supporting orphanages…

… perpetuates this highly damaging system and encourages the creation of more institutions as money magnets. #voluntourism

Never forget, 80% of institutionalised children worldwide have close family who want them back. They are not orphans. #Voluntourism

These children and these countries need social care and health systems that keep families together. #Voluntourism

This, in short, is why I will never retweet appeals that treat poor children as opportunities to enhance Westerners’ CVs. #Voluntourism

April 20, 2018 update: Here is a blog by Jasmin Blessing, a UN Volunteer with UN Women in Ecuador. It is a really nice example of what effective volunteering abroad looks like.

More resources:

The Oxford Handbook of Compassion Science

Looks like an interesting read for those in the nonprofit sector and other mission-based organizations, and a great resource of quotes for various program and funding proposals – maybe even interviews with the press to explain why a nonprofit is doing whatever it is it is doing.

At $150, I’ll have to beg my way into an academic library in order to read it…

The Oxford Handbook of Compassion Science

Edited by Emma M. Seppälä, Emiliana Simon-Thomas, Stephanie L. Brown, Monica C. Worline, C. Daryl Cameron, and James R. Doty

How do we define compassion? Is it an emotional state, a motivation, a dispositional trait, or a cultivated attitude? How does it compare to altruism and empathy? Chapters in this Handbook present critical scientific evidence about compassion in numerous conceptions… and contribute importantly to understanding how we respond to others who are suffering… it explores the motivators of compassion, the effect on physiology, the co-occurrence of wellbeing, and compassion training interventions. Sectioned by thematic approaches, it pulls together basic and clinical research ranging across neurobiological, developmental, evolutionary, social, clinical, and applied areas in psychology such as business and education. In this sense, it comprises one of the first multidisciplinary and systematic approaches to examining compassion from multiple perspectives and frames of reference.

Here’s the table of contents:

Preface
James R. Doty

Part One: Introduction
Chapter 1: The Landscape of Compassion: Definitions and Scientific Approaches
Jennifer L. Goetz and Emiliana Simon-Thomas

Chapter 2: Compassion in Context: Tracing the Buddhist Roots of Secular, Compassion-Based Contemplative Programs
Brooke D. Lavelle

Chapter 3: The Empathy-Altruism Hypothesis: What and So What?
C. Daniel Batson

Chapter 4: Is Global Compassion Achievable?
Paul Ekman and Eve Ekman

Part Two: Developmental Approaches

Chapter 5: Compassion in Children
Tracy L. Spinrad and Nancy Eisenberg

Chapter 6: Parental Brain: The Crucible of Compassion
James E. Swain and S. Shaun Ho

Chapter 7: Adult Attachment and Compassion: Normative and Individual Difference Components
Mario Mikulincer and Phillip R. Shaver

Chapter 8: Compassion-Focused Parenting
James N. Kirby

Part Three: Psychophysiological and Biological Approaches

Chapter 9: The Compassionate Brain
Olga M. Klimecki and Tania Singer

Chapter 10: Two Factors that Fuel Compassion: The Oxytocin System and the Social Experience of Moral Elevation
Sarina Rodrigues Saturn
Chapter 11: The Impact of Compassion Meditation Training on the Brain and Prosocial Behavior
Helen Y. Weng, Brianna Schuyler, and Richard J. Davidson

Chapter 12: Cultural neuroscience of compassion and empathy
Joan Y. Chiao

Chapter 13: Compassionate Neurobiology and Health
Stephanie L. Brown and R. Michael Brown

Chapter 14: The Roots of Compassion: An Evolutionary and Neurobiological Perspective
C. Sue Carter, Inbal Ben-Ami Bartal, and Eric C. Porges

Chapter 15: Vagal pathways: Portals to Compassion
Stephen W. Porges
Part Four: Compassion Interventions

Chapter 16: Empathy Building Interventions: A Review of Existing Work and Suggestions for Future Directions
Erika Weisz and Jamil Zaki

Chapter 17: Studies of Training Compassion: What Have We Learned, What Remains Unknown?
Alea C. Skwara, Brandon G. King, and Clifford D. Saron

Chapter 18: The Compassion Cultivation Training (CCT) Program
Philippe R. Goldin and Hooria Jazaieri

Chapter 19: From Specific to General: The Biological Effects of Cognitively-Based Compassion Training
Jennifer Mascaro, Lobsang Tenzin Negi, and Charles L. Raison
Part Five: Social Psychological and Sociological Approaches

Chapter 20: Compassion Collapse: Why We Are Numb to Numbers
C. Daryl Cameron

Chapter 21: The Cultural Shaping of Compassion
Birgit Koopman-Holm and Jeanne L. Tsai

Chapter 22: Enhancing compassion: Social psychological perspectives
Paul Condon and David DeSteno

Chapter 23: Empathy, compassion, and social relationships
Mark H. Davis

Chapter 24: The Class-Compassion Gap: How Socioeconomic Factors Influence Compassion
Paul K. Piff and Jake P. Moskowitz

Chapter 25: Changes Over Time in Compassion-Related Variables in the United States
Sasha Zarins and Sara Konrath

Chapter 26: To Help or Not to Help: Goal Commitment and the Goodness of Compassion
Michael J. Poulin

Part Six: Clinical Approaches

Chapter 27: Self-Compassion and Psychological Well-being
Kristin Neff and Christopher Germer

Chapter 28: Compassion Fatigue Resilience
Charles R. Figley and Kathleen Regan Figley

Chapter 29: Compassion Fears, Blocks and Resistances: An Evolutionary Investigation
Paul Gilbert and Jennifer Mascaro

Part Seven: Applied Compassion

Chapter 30: Organizational Compassion: Manifestations Through Organizations
Kim Cameron

Chapter 31: How Leaders Shape Compassion Processes in Organizations
Monica C. Worline and Jane E. Dutton

Chapter 32: Compassion in Healthcare
Sue Shea and Christos Lionis

Chapter 33: A Call for Compassion and Care in Education: Toward a More Comprehensive ProSocial Framework for the Field
Brooke D. Lavelle, Lisa Flook, and Dara G. Ghahremani

Chapter 34: Heroism: Social Transformation Through Compassion in Action
Philip G. Zimbardo, Emma Seppälä, and Zeno Franco

Chapter 35: Social Dominance and Leadership: The mediational effect of Compassion
Daniel Martin and Yotam Heineberg

When mission statements, ideologies & human rights collide

logoThere is a legal case in Canada that started in 1995 regarding a person that was refused participation as a volunteer, and that case has always stuck with me. I have never, ever seen it discussed on an online forum for managers of volunteers and never heard it mentioned at a conference related to volunteerism or nonprofit management. I guess I’ve been waiting all these years for someone else to say, “Hey, what about this? How does this affect us? Might this affect us?” But no one has. So, I guess I will, per a discussion that came up on my blog Treat volunteers like employees? Great idea, awful idea.

In Canada, Kimberly Nixon, a transgendered woman, launched a human rights complaint against Vancouver Rape Relief, a nonprofit, for excluding her as a volunteer peer counselor for raped and battered women that seek the services of this nonprofit. Vancouver Rape Relief said it rejected Nixon as a volunteer peer counselor because the organization’s spaces for counseling clients are dedicated women’s-only spaces, and their clients come to the organization specifically because of this commitment to women’s-only spaces (unlike many other nonprofits that offer rape counseling – another women’s group, Battered Women’s Support Services, accepts transgendered women as volunteers, and Nixon volunteered there previously). Vancouver Rape Relief said the reason was also “because she did not share the same life experiences as women born and raised as girls and into womenhood.”

After 12 years of legal pursuits, in 2007, the Supreme Court of Canada denied Nixon’s appeal to have her case heard, leaving the B.C. Court of Appeal’s decision in December 2005 as the last word on the dispute. This article offers a nice summation of that appeal’s court decision:

While it may appear that Rape Relief discriminated against Nixon because she was born with a penis, they have a different rationale. Rape Relief’s collective belief is that far beyond a person’s biological make-up, socialization and experience are what shapes individuals. It’s part of their philosophy that women experience the male-dominated world differently than men. That was the 34-year-old organization’s original argument for why they should be allowed to exclude men when their women-only policy was first challenged in the 1970s, and they feel it’s relevant to whether they should admit transsexual women.

It’s noted in the article, and I think it is VERY important to note here, that “both parties agreed that Nixon was a woman and that gender existed on a continuum — it wasn’t binary, despite the social convention of dividing everyone into categories of male or female” and “both the tribunal and Rape Relief accept that Nixon has a genuine interest in counselling other women, and she has done so both before and after her filing the human rights complaint.”

This article from 2000, before the case was decided by the courts, does a good job of showing the different arguments in the case. But even with a final decision, the case continues to be a source of controversy in Canada and abroad among those concerned with human rights applications for transgendered people. Some still call Vancouver Rape Relief “transphobic”: this article says that because the organization is “allowed to make their own determinations about who is—or who is not—a woman, and exclude them accordingly” that the organization is “allowed to discriminate against trans women. As a feminist and an ally to the trans community, I find this extraordinarily disturbing.” Disputing these accusations, the organization has a section on its web site defending its definition of a women-only space and its commitment to such, and one of the organization’s long-time staff members, Lee Lakeman, notes in this 2012 interview, that “Aboriginal people used the arguments that we built in court to defend their right to be only Aboriginals in their group.”

I do not bring any of this up to try to debate who is and isn’t a woman.

I could have also brought up cases regarding tribal membership – this article does a great job of explaining why cultural identification determination is so difficult, as well as explaining why tribal leadership gets to determine who is and isn’t a member of their tribe, rather than the federal government or the federal courts. Conversations and debates about such can be just as heated as the Nixon case.

I bring this case up to remind nonprofit staff, employees and volunteers alike, that a definition you may have of a particular aspect of humanity – who is or isn’t a woman, who is or isn’t gay, who is or isn’t a member of a particular ethnic group, who is or isn’t a member of a particular tribe, who should or should not call themselves an Oregonian or a Texan or a German or an English person or an African whatever – may not be the same, or as absolute, as someone else’s. Mission statements, ideologies, beliefs about human rights and the law can all collide – and have over and over, in break rooms, in meeting rooms, at community events, and in the courts. Don’t be surprised when it happens at, or regarding, your nonprofit.

What’s my opinion on this case? No way I’m going there… I’ve been controversial enough on my blog (links below). I’m going to let ya’ll debate it in the comments, if you want.

But I did kinda sorta blog about something like this before, back in 2012: Careful what you claim: the passions around identity

UPDATE: This article from November 2024 is worth a read: Rape crisis charity ordered to pay £70,000 to former worker who was dismissed over gender critical beliefs. The problems seem to have started when the UK-based charity’s management opened a disciplinary process against a staff member after she sought clarity on how to respond to an abuse survivor who was seeking services from the charity and wanted to know if a support worker who identified as non-binary was a man or a woman. The tribunal said it the targeted worker’s belief that in most circumstances the distinction between biological sex and gender identity did not matter, but in a service dealing with sexual violence the center “should be honest and clear when asked to give a clear and unambiguous answer in order to provide that service users give informed consent”.

Also see:

Great reasons to involve LOCAL volunteer firefighters

It seems that, per the union for professional firefighters stance against volunteers in firefighting or any emergency response roles, a lot of fire stations are phasing out volunteers in these frontline roles. I’m seeing more and more stations across the USA scaling back the involvement and/or role of volunteers, allowing volunteers only in non-emergency-response roles, if at all: rolling hoses and cleaning equipment after a call, serving food and drinks to career firefighters at or after a call, staffing fundraising events, setting up for or cleaning up after events, etc. Those support roles to frontline responders are super important, and many volunteers are happy to fill them. But there are a lot of other people that want to volunteer in emergency response roles, and they are willing to go through extensive training, right alongside career firefighters, to do it. Unfortunately, there seem to be less and less opportunities for such people.

In addition, I’m also seeing fire stations that are still involving volunteers in first responder roles recruiting for volunteers only or primarily among people that want to become career firefighters and that see volunteer firefighting as a path to that. As with career firefighters, such volunteers are often from outside the town or city where they will serve, maybe far outside. They don’t stick around for long, because they are looking for a paid job: they leave the station after just a year or two for paid work elsewhere. That means such a fire station is forever recruiting and training volunteers to replace those that leave.

Career firefighters are not better than volunteer firefighters, volunteer firefighters are not better than career firefighters, and neither should be a threat to the other. Rather, these two kinds of first responders, working side-by-side, can make emergency management and risk prevention all the more powerful than just one kind or the other staffing a station.

Here are great reasons to recruit and involve local volunteer firefighters, even if a station is partially or primarily staffed by career firefighters, reasons that shouldn’t feel threatening to career firefighters:

  • Local volunteers live in the community or neighborhood, and that means they will often know things about residents, businesses, streets and locations that career firefighters that don’t live in the town or area may not know. This can be helpful, even vital, when responding to certain calls.
  • Local volunteers live in the community, and that means they can be more readily available to back up on-duty staff during an emergency than off-duty career firefighters that live outside of the town or city and have to travel several miles, even more than an hour, to staff a station when all the on-shift responders are on a call.
  • Local volunteers represent local community investment in the fire station and local support for career firefighters, many – and sometimes, most – of whom do not live in the community. Local volunteers demonstrate a kind of community endorsement as powerful as financial support.
  • Local volunteers can provide much-needed continuance and knowledge in a fire station with a high turnover of career firefighters.
  • Local volunteers aren’t career firefighters, and those that don’t have career firefighting aspirations can be a more neutral voice when making the case for a maintenance or increase in funding for a fire station or for a new strategy. They do not have a financial or career interest in funding or expansion, for instance, and that makes their voice incredibly powerful when advocating to elected officials and community members that may be voting on such a measure.
  • Local volunteers aren’t career firefighters, and those don’t have career firefighting aspirations can be a more neutral voice when addressing problems and complaints within or about a fire station, since they will not suffer financial consequences from speaking out about issues that need to be addressed. The key here is the phrase can be – does your station empower and encourage local volunteers to provide frank feedback about what they see and experience? Do you have a speak-up culture?
  • Local volunteers may end up serving on a citizen committee that advises government or even run for local office, and having a firefighter advocate in such a role can be greatly beneficial to all firefighting, fire prevention and emergency response in a community.

What are other great reasons to involve local volunteers in fire stations? What other scenarios, beyond fire stations, are good to have volunteers and career professionals working side-by-side? Please share in the comments.

And on a related note, here are four groups of questions every fire station should be asking itself:

  • If we involve career firefighters, how long are they staying, on average? Why are they leaving? Do we need to change how we recruit, manage or support career firefighters to reduce turnover? What are the costs associated with recruiting and training a new career firefighter?
  • If we involve volunteer firefighters in first responder roles, how long are they staying, on average? Why are volunteers leaving? Do we need to change how we recruit, manage or support volunteer firefighters to reduce turnover? What are the costs associated with recruiting and training a new volunteer firefighter?
  • How does the local community perceive the engagement of volunteer firefighters in first responder roles? If our station is scaling back or eliminating volunteers in these roles, how aware is the public of this change, and what are their feelings about it?
  • Does our web site have clear information about why we involve volunteers in emergency response? Are we limiting ourselves to recruiting only those people who have career aspirations and want to volunteer as a pathway to that career, or do we also have language that also encourages local people with no career firefighting aspirations to volunteer?

Also see:

Mission statements for your volunteer engagement
(Saying WHY your organization or department involves volunteers)

New online resources to help recruit volunteer firefighters

Volunteers needed, but are they wanted?

why you can’t find/keep volunteer firefighters

Making certain volunteers feel unwelcomed because of your language

pro vs. volunteer firefighters

Fire station turns away volunteers – & how it could be different

International Association of Fire Fighters is anti-volunteer

History & Evaluation of UNV’s Early Years

Whilst trying to make a list of all of the Executive Coordinators of the United Nations Volunteers program since UNV began in 1970, to update UNV’s profile on Wikipedia, I found quite a delicious document from 1974, which provides the most detailed history of the origins of the UNV program that I have ever read – origins I don’t think most people are aware of, including most staff at UNV – as well as an evaluation of UNV’s first three years of operation.

Some things have changed quite a lot at UNV since this document was published – but some have stayed the same.

The article is The Platonic Acorn: A Case Study of the United Nations Volunteer. It’s by Robert A. Pastor who, at the time of this paper’s publication in 1974, was a graduate student at the Kennedy School of Government at Harvard University. Pastor was a former Peace Corps volunteer who went on to many high-profile international endeavors: he was a member of the National Security Council Staff during the administration of President Jimmy Carter, he was associated with various universities, and also served as a Senior Fellow at the Carter Center, where he established the programs on Latin America and the Caribbean, democracy and election-monitoring, and Chinese village elections. He died of colon cancer in 2014.

His paper about the first years of UNV was published in the journal International Organization, published by Cambridge University Press on behalf of the International Organization Foundation. This article appeared in Volume 28, Issue 3 July 1974, pp. 375-397, and it’s accessible online, for free, from JSTOR. The Abstract for his paper:

This article presents both a history and an administrative analysis of the United Nations Volunteers, an international organization established by a General Assembly resolution in December 1970. The hope that the new organization would presage a new era of multinational volunteerism has proven groundless. In seeking to explain the ineffectiveness of the UN Volunteers, I look inside the organization and find that it has little or no control over its six principal functions. This extreme decentralization of responsibility is then explained not by a static description of the institutional but by focusing on the dynamic process by which state and transnational actors exercised influence during the different stages of the organization’s establishment and development. Those actors whose autonomy was most jeopardized by a new volunteer organization were most active in defining and limiting the scope of its operations. The relative lobbying advantages of state and transnational actors meshed with bureaucratic and budgetary constraints to ensure an enfeebled organization.

Whew!

Pastor is very critical of UNV’s recruitment and placement processes in particular, as it slowed volunteer placement to a crawl. The problem was that, in the 1970s, each stage in the UNV selection process was managed by a different organization in a different location, resulting in 11 different stages between the volunteer-involving organization and the applicant. As a result, as of March 1973, UNV had filled just 93 posts from approximately 400 requests. In addition, 85 percent of volunteers were from least developed countries (LDCs). Then, it was seen as a problem, because the program was supposed to be “universal”, with a significant number of young volunteers from industrialized countries:

The organizational process also helps to explain why there is such a high percentage of volunteers from LDCs, and may help predict why this is likely to continue. Many applicants from LDCs view the UNV as a step into the UN civil service, and thus they are willing to tolerate longer delays than their counterparts in the developed world who generally view volunteer service as precisely that. The result, that LCD volunteers currently count for nearly half of all volunteers, is a bit ironic since one of the original purposes of volunteerism was to exploit the skill surplus of the developed countries.

I have no idea what the timeline is now between the creation of a UNV assignment and placement of a person into that assignment, but mentalities regarding people from developing countries as UNV has greatly changed: UNV now prides itself on a high percentage of volunteers from developed countries, the idea being that it is a reflection of south-to-south cooperation. The average age of UNVs has also increased, from people in their 20s when the program started to 38 now – a program originally designed to channel the energies of youth has become something quite different.

Another criticism by Pastor is that “Although volunteers are supposed to work directly with host country people, they find themselves working with and accountable only to foreign experts.” In the last few years, UNV has focused on its capacity to be a low-cost staffing solution for UN agencies, so this criticism could still be made – and may become a greater issue.

Pastor questions UNV’s ability at the time to fulfill specialized requests for volunteers, and suspects the level of specialization requested is much higher than what is actually necessary. He provides imaginary, outrageous examples of such requests, such as for a “French-speaking sand dune fixation expert.” He says, “Assuming that these specialists exist, the likelihood of finding one who would volunteer is negligible, while the price of the search is exorbitant.” Pastor’s paper was written more than two decades before the Internet became widely used in the USA, and then grew exponentially globally; recruitment of highly-specialized candidates for volunteering is now easy for most situations, and the number of applicants for these assignments shows an abundance of experts willing to take on such volunteering roles.

Another criticism in the document is if the UNV program was, in fact, a volunteer program because of the “high professional calibre” of volunteers – meaning the degree of expertise of the volunteers somehow makes them not really volunteers anymore. He notes that UNV “insists on selling its product as an inexpensive substitute for experts.” Since then, thankfully, the understanding of the word volunteer has changed, and it does not mean amateur, unskilled, or inexperienced. But for UNV now, in 2017, what does volunteer mean? In the USA, a person is a volunteer at a nonprofit or other mission-based organization if he or she is not paid by that agency for services rendered. In fact, the federal agency in charge of regulating labor has strict guidelines on who may be called a volunteer – and who may not. As UNVs, especially national UNVs from the same country where they are serving, receive excellent compensation, called a stipend rather than a salary, what makes them a volunteer? That I cannot answer.

Pastor’s review of UNV is a fascinating document which offers a lot of challenging questions about UNV – and some of these questions, IMO, need to be asked again.  I’m so sorry I can’t thank him for his paper, and talk with him about how UNV has evolved. I would have loved to hear what he thought of the Online Volunteering service in particular, which I think meets many of the goals originally set out for UNV but not realized.

In the course of my research, I also found the book The Role and Status of International Humanitarian Volunteers and Organization: The Rights and Duty to Humanitarian Assistance by Yves Beigbeder, ISBN 0-7923-1190-6. It was published in 1991, and from the pages available on Google, it seems to also have some scathing analysis of UNV’s performance up to that date. It’s hard to find information about the author; there’s scant information online about him, though he seems to be a prolific writer. Online, it says he served at the Nuremberg Tribunal in 1946 and had a “long career in UN organizations as a senior official.” Beigbeder’s book is hard to get hold of; it is offered online for about $100, well beyond the budgets for most folks interested in evaluating volunteer placement agencies (and beyond my own budget as well).

In the book, Beigbeder says that the UNDP Governing Council asked the UNV administrator to undertake a review of the UNV program in 1986 and in 1987. The report was a mixed bag on UNV performance at that time: it was noted that, in Yemen, “UNVs are quickly operational, less demanding in support services and more adaptive to difficult, harsh and isolated working conditions than other technical assistance staff.” But In Papua New Guinea, results were good and bad. “When UNVs have not done well, the cause was either poor project design, noninvolvement by supervisors in developing the job description, job duties imprecise or modified after the arrival of the UNV, wrong selection, or language deficiencies.” All of those can still be problems with UNV assignments – or for any international placement organization, for that matter. Addressing those problems is an ongoing issue.

Finally, my search also lead me to the self-published book Not Only a Refugee: An American UN Volunteer in the Philippines by Eleanor Grogg Stewart, about her time in the early 1980s, specifically in and around 1982, when she worked in a refugee camp. Several pages from her book are available on books.google.com. It’s detailed account of the early days of UNV, as well as trying to navigate UN bureaucracy.

It’s a shame that early accounts and evaluations of nonprofit organizations, international aid agencies, government programs and other mission-based entities are forgotten. It’s so interesting to read how much has changed, how much has improved – and how far we still have to go. How can we know if we’re making a difference if we aren’t looking at what our agencies promised in the past?

One final note: On 31 May, 2017, the Executive Board of UNDP, UNFPA and UNOPS convened in New York to discuss the findings of an independent evaluation of the United Nations Volunteers (UNV) programme and UNV’s new Strategic Framework goals and objectives for 2018-2021. Here is a press release about the meeting, which says Nina Retzlaff is the independent evaluator of the UNV Strategic Framework 2014-2017 and that she elaborated on key points and early findings from her evaluation at the New York meeting, noting that there was a high level of satisfaction from UN partners on the work of UN Volunteers and that “91% of UN partners confirm UNV responds to their needs, [and that] 92% of the UN Volunteers report a satisfactory experience.” She also said that “UNV’s programmatic niche is in Youth and Volunteer Infrastructure.” I would love to read the evaluation but, cannot find out if it’s even been finished, let alone published. It would be fascinating to read how it compares to these earlier aassessments.

Also see:

Evaluation Re: Peace Corps’ Sexual Assault Risk Reduction & Response Program

Kate Puzey was a 24-year-old Peace Corps volunteer from Cumming, Georgia, who was murdered in 2009 in the West African village of Badjoude, Benin, soon after she had reported a colleague for allegedly molesting some of the young girls they taught. The story prompted the USA television network 20/20 to do an investigative piece about women Peace Corps members who were sexually-assaulted while serving abroad, and how these women’s needs both before and after these crimes were not addressed by the Peace Corps. The media attention and public outcry lead to the Kate Puzey Peace Corps Volunteer Protection Act of 2011, legislation that provides whistleblower protection for Peace Corps volunteers, a safeguard that is was in place for federal employees but not for Peace Corps volunteers at that time, protection that would have given Kate more protection when she reported her allegations. In addition, the legislation requires the Peace Corps to develop sexual assault risk-reduction and response training and protocol in consultation with experts that complies with best practices in the sexual assault field. The training also was to be tailored to the specific countries in which volunteers serve.

Seven years after Kate’s death, and six years after the legislation named for her, the Final Evaluation Report: The Peace Corps’ Sexual Assault Risk Reduction and Response Program (IG-17-01-E) was released by the USA Office of Inspector General on November 28, 2016. I missed it at its release, and just stumbled upon it online a few weeks ago.

The evaluation found that Peace Corps largely complied with the requirements in the Kate Puzey Act and that, compared to an evaluation in 2013, the Peace Corps markedly improved how it supported volunteers who had reported a sexual assault. However, the inspector general also found individual cases where the Peace Corps did not meet its standard to respond effectively and compassionately to victims of sexual assault, including a few instances of victim blaming and improperly sharing confidential details with staff. “Some applicants were either not aware of the crime and risks previous Volunteers had faced in their country of service or they did not understand the information that was provided to them.” From the executive summary:

We found that the Peace Corps had developed its sexual assault training in accordance with the
Kate Puzey Act requirements: it incorporated available best practices, it consulted with experts in
the sexual assault field, and it involved the Office of Victim Advocacy in the training design
process.

However, we found that some Volunteers had not learned important information in the sexual
assault risk reduction and response sessions, including the difference between restricted and
standard reporting, the services available to a victim of a sexual assault, how to report a sexual
assault incident, and the identity and role of Sexual Assault Response Liaisons at post. The
training was insufficiently tailored to the country of service (as required by the Act), was not
responsive to the needs of diverse Volunteers, and did not address the problem of sexual
harassment. In addition, some staff delivered the training inconsistently due to poor training
skills. Furthermore, the Peace Corps’ approach to assessing the Volunteer training was
incomplete and did not provide a useful measure of training effectiveness.

You can read the full report here. Whether your nonprofit or government agency is international or entirely local, whether your paid or volunteer staff work in various sites or all under one roof, you should read this report and think about how your agency is, or isn’t, equipped to ensure the safety of employees, consultants, volunteers and clients, and ways to improve.

Peace Corps volunteers who are the victim of a crime have access to professional victim advocates 24 hours a day at 202.409.2704 or victimadvocate@peacecorps.gov. The Peace Corps provides an around the clock, anonymous sexual assault hotline accessible to volunteers by phone, text, or online chat that is staffed by external crisis counselors at pcsaveshelpline.org. Call from outside the USA: 001.408.844.HELP (4357). From within the USA: 408.844.HELP (4357). Read more from the Peace Corps regarding its Sexual Assault Risk Reduction and Response (SARRR) efforts.

Also see:

Resources re: labor laws and volunteering

graphic by Jayne Cravens representing volunteersLabor laws regarding volunteering vary from country to country. For instance, in the USA, creating a written contract or memorandum of understanding with a volunteer, ensuring there is an agreement on what is expected of a volunteer, is normal and entirely legal, but in the United Kingdom, such can make the volunteer a paid employee, and due for financial compensation.

How should you determine who is a volunteer and who should be paid for the hours they work at your organization, no matter what country you are in?

There are terrific resources on the US Department of Labor web site regarding volunteerism that can help any nonprofit or charity, in any country, think about both why it involves volunteers and how it should talk about the value of volunteerism, as well as the qualities of a well-run volunteering program. Although it’s USA-centric and cites USA law, much of what it proposes regarding volunteerism is based in ethics as much as law.

For instance, there’s this detailed response by DOL staff to someone asking if the time employees spend on volunteer activities outside their employer’s worksite or on activities outside their regular work are compensable working time. For instance, “Does the employer have a duty to compensate non-exempt employees for the time they spend volunteering on a Habitat for Humanity project outside of normal working hours?” Any corporation that organizes volunteering activities for its employees needs to read this document carefully.

Employees volunteering outside of their jobs, at the direction of their employer, is further explored in this response from the DOL, which talks about nurses being asked to volunteer their time, unpaid, to participate in community service activities, such as taking blood pressure at a health fair, teaching child care classes to expectant parents, participating in “career day” at a local school, helping the Red Cross, or helping with the hospital picnic. Other activities in question involve employee attendance at patient care conferences, task force meetings, and committee meetings on their days off or outside regular working hours.

Also see:

Fact Sheet #71: Internship Programs Under The Fair Labor Standards Act

Whether an incentive based pay plan at a company, which includes civic and charitable volunteer activities, complies with the minimum wage and overtime provisions of the Fair Labor Standards Act (FLSA).

Both of these are USA-centric as well but, again, the advice is terrific for other countries as well. Of course, you should still check to see what your country’s laws are regarding volunteers, including interns or anyone to whom you aren’t paying at least a legal minimum wage.

In addition, there’s also this Safety and Health Checklist for Voluntary and Community-Based Organizations Engaged in Disaster Recovery Demolition and Construction Activities. This detailed document emphasizes the importance of such organizations promoting the health and safety of their work teams, including volunteers, and provides a checklist outlining some of the hazards frequently encountered during disaster response and recovery operations and what the organization should have in place to support and protect volunteers, including what training volunteer work teams should have. This checklist is great no matter what country you are in.

Having a mission statement for your organization’s volunteer engagement can protect you from over-zealous staff members, consultants and corporate funders who want to push for volunteers to replace paid staff and save money, or to increase volunteer engagement in areas of the nonprofits work that would be inappropriate. It also could help protect you against lawsuits from volunteers who feel they were merely unpaid workers. The US Department of Labor (DOL) and US Federal Courts want to see that the work of volunteers is distinctly different from the duties of the organization’s employees – and their guidelines on how they make the determination regarding who is a volunteer and who should be paid are good guidelines for volunteering other countries as well. To determine whether an individual is truly volunteering, the DOL and US Federal Courts look to:

  • The nature of the entity receiving the volunteer services
  • The character of the volunteer services (activities) themselves
  • The amount of control the employer or engaging organization exerts over the volunteer
  • Compensation or benefits provided to the volunteer, or that the individual expects
  • Whether the volunteer work displaces paid work by regular employees

You can read more from the DOL here.

Also see Is Your Volunteer Really an Employee? The Answer Might Surprise You [Part 1] and Is Your Volunteer Really an Employee? The Answer Might Surprise You [Part 2].

If these links ever stop working, cut and paste the URL of any one of them into archive.org, and you should be able to access an archived version of the document.

Learn more about how to talk about the value of volunteers.

 

Medical Voluntourism Can Cause Serious Harm

In a recent blog hosted by the Scientific American, Noelle Sullivan, a member of the faculty in global health studies at Northwestern University, says her research shows that some people volunteering abroad for a few weeks, or several weeks, to engage in medical “help” for people in developing countries “does indeed cause harm. In fact, the international volunteer placement industry opens the door to potentially disastrous outcomes.”

Empirical data about the medical voluntourism industry is sparse, but Sullivan does have solid data: “I’ve studied medical volunteering in Tanzania since 2011, including over 1,600 hours observing volunteer-patient interactions across six health facilities. I have spoken with more than 200 foreign volunteers in Tanzania, plus conducted formal interviews with 48 foreign volunteers and 90 hosting health professionals.

She notes a variety of voluntourism web sites that invite volunteers with little or no medical training to do invasive procedures abroad, including providing vaccines, pulling teeth, providing male circumcisions, suturing and delivering babies. “Most volunteers I’ve observed deliver at least one baby, despite being unlicensed to do so.”

Her examples in the article are stunning: in Tanzania in 2015, her team encountered a young woman that’s called Mary in her article:

Mary routinely delivered babies unassisted by local midwives because she appeared familiar with the procedure—a skill she said she learned in 2013 on a previous volunteer stint.

Mary violated obstetrics best practices, doing unnecessary episiotomies (cutting the skin between the vaginal opening and anus to make room for the baby’s head) and pulling breech babies (babies positioned bottom instead of head-first in the birth canal). Once routine in obstetrics, current guidelines restrict episiotomy to exceptional cases because they may cause permanent problems for the mother, including incontinence. Meanwhile, pulling breech babies can cause suffocation.

After Mary’s departure, we learned she was not a medical student at all; she was an undergraduate student, unaware of the risks in what she was doing. 

Voluntourism – where volunteers pay large amounts of money to go abroad for a few weeks, or even several weeks, to engage in a short-term activity that will give them a sense of helping people, animals or the environment – is a growing industry. I look at most of it with great skepticism in terms of actually helping anyone, because it’s focused on the wants of the volunteer – that feel-good, often highly photogenic experience – not the critical local needs of local people or the environment, and there’s little screening of volunteers – most everyone is taken, so long as they can pay. What these foreigners bring through these voluntourism programs is often not skills, experience or capabilities that cannot be found locally – it’s money.

The End Humanitarian Douchery campaign takes a much stronger stand against voluntourism in any form than I do, drawing attention to the negative consequences such can have for local communities in particular. The campaign organizers offer tips on “how to find a program that will have a truly POSITIVE impact on the host community.” Likewise, ‘Looks good on your CV’: The sociology of voluntourism recruitment in higher education, an academic paper by Colleen McGloin of the University of Wollongong, Australia and Nichole Georgeou, of Australian Catholic University, says that “voluntourism reinforces the dominant paradigm that the poor of developing countries require the help of affluent westerners to induce development. And this article is advice from someone who paid to volunteer abroad – and realized she shouldn’t be. All are worth reading, no matter where you stand on the issue of voluntourism or volunteering abroad.

I do think there are some effective short-term pay-to-volunteer abroad programs, among them Bpeace and Humanist Service Corps. But both of these programs are driven by what local people want, and they do NOT take just any volunteer that can pay.

This is my reality check regarding volunteering abroad, which reviews all the different types of programs. It links to many articles that discuss the dangers of voluntourism programs to local people, and to volunteers themselves, and to quality advice on how to make a real difference abroad.

July 17, 2017 updateCharities and voluntourism fuelling ‘orphanage crisis’ in Haiti, says NGO. At least 30,000 children live in privately-run orphanages in Haiti, but an estimated 80% of the children living in these facilities are not actually orphaned: they have one or more living parent, and almost all have other relatives, according to the Haitian government.

Also see “More harm than good? The questionable ethics of medical volunteering and international student placements” by Irmgard Bauer in Tropical Diseases, Travel Medicine and Vaccines, volume 3, Article number: 5 (2017)

April 11, 2018 update: Goats and Soda, a program on National Public Radio about news in the developing world, has an editorial about medical tourism. “Doctors and medical students are flocking to programs where they spend a couple of weeks to months volunteering in what’s called a ‘low-resource’ country. In these places, medical expertise and technology may lag behind richer nations. And sometimes their eagerness to help can have unintended negative consequences.” The official name of such programs is the “short-term clinical experience in global health” — which goes by the clunky acronym of STEGH. These overseas volunteers can end up doing harm: Perhaps a doctor performs a surgery, then goes home. The patient develops complications, and there’s no local health-care worker who can help them. Or maybe the visiting medical professionals offer free care that takes business away from local docs. Medical students might want to try a surgery they wouldn’t be able to do in the U.S. because they haven’t had enough training. Medications that are provided for these docs may be past their expiration date. And students sometimes are oblivious to local customs — say, that women dress modestly or a physician should not touch a patient of the opposite sex. Dr. Lawrence Loh, adjunct professor at the University of Toronto’s Dalla Lana School of Public Health, has researched and published widely over the past decade on the ethics of short-term volunteering abroad. he notes in the article:  “Medical missions, if not conducted with the local community, represent another form of cultural colonialism.” Regarding the problem of trainees overstepping their skill set, he notes, “The golden rule is if you can’t do it in North America, you probably can’t do it over there.” He stresses the importance of having faculty overseeing medical student volunteers. “We need to get away from the idea of parachuting into communities without consulting with local hospitals and clinicians.” The American College of Physicians has issued a position paper on “ethical obligations” for these medical volunteers, both doctors and students. Published in the Annals of Internal Medicine, the paper has been widely praised — but critics have also raised one major concern — no one from the developing world was part of the committee preparing the guidelines. Read the entire editorial about medical tourism here.

November 2019 update: Just found this resource – a 2014 paper, Medical voluntourism in Honduras: ‘Helping’ the poor? by Sharon McLennan of Massey University in New Zealand. It’s based on qualitative research with medical voluntourists in Honduras. The research found that while ostensibly helpful, volunteer tourism in Honduras is often harmful, entrenching paternalism and inequitable relationships; and that many voluntourists are ignorant of the underlying power and privilege issues inherent in voluntourism.” While there are examples of volunteer tourism as both educational and as a form of social action, the paper argues that these are not natural consequences of voluntourism but must be nurtured. As such this paper highlights some implications for practice, noting that addressing the paternalism inherent in much medical voluntourism requires an honest appraisal of the benefits and harm of voluntourism by sending and host organisations, education and consciousness-raising amongst volunteers, and long-term relationship building.

Also see:

Treat volunteers like employees? Great idea, awful idea

graphic by Jayne Cravens representing volunteersBack in 2009, the Volunteer Centre South Derbyshire, in England, featured one of my posts from UKVPMs (a discussion group for volunteer managers in the United Kingdom) on its blog in response to an article that says treating volunteers like employees is a great idea. I’m flattered that they thought my thoughts so worthy!

Here was the situation that I commented on:

In this commentary in the Guardian, the writer talks about a volunteer DJ at a small Christian radio project in South Manchester, England, who was fired when staff became aware that he is gay. The writer’s conclusion is that the employment laws need to apply to volunteers in order to protect them from being fired for no good reason.

Here was my response from UKVPMs (edited a bit for clarity):

On the one hand, I don’t believe in requiring volunteers to do things that staff are not required to do: background checks should be for everyone, not just the volunteers. The anti-discrimination policy of the organization applies to everyone, not just paid staff. Neither paid staff nor volunteer staff should be exploited or mistreated or neglected.

But on the other hand, I also come from the point of view that:

  • volunteering with a nonprofit is a privilege, not a right. I involve volunteers so long as it explicitly benefits the mission of the organization, and if forced to choose, my loyalty would be to the mission of the organization and those it serves rather than to a volunteer.
  • volunteers are human beings and should absolutely be expected to be treated as such, however, they are NOT employees, and therefore are not entitled by law to any of the same legal benefits of an employee.
  • volunteers are managed by a volunteer coordinator, rather than a human resources director, because volunteers are NOT employees.

So I read this article with a lot of empathy and sympathy, but then cringed at “Volunteers should be protected against unfair dismissal.” Legally protected? If so, legally protected how?

The primary consequence of an employee being unfairly dismissed is that he or she loses income. There are other consequences, but loss of income is the primary consequence, and we all know that income is necessary for survival. The laws that protect employees from being unfairly dismissed aren’t designed to do anything other than to prevent an employee from losing income and to restore an unfairly-treated employee’s lost income; the laws aren’t designed to restore anyone’s dignity or honor.

What would be the legal redress of a volunteer wronged? If a volunteer is granted the ability to sue regarding dismissal, what will the compensation be if whatever deciding body sides with the volunteer? Will he or she receive money? If so, say goodbye to volunteer involvement at probably most organizations; they aren’t going to risk that kind of financial expenditure. Reinstatement? The organization will be forced to involve the volunteer in his or her previous role? Does that volunteer then become untouchable, meaning the organization will have to keep the kinds of files, including regular evaluations, on volunteers that they maintain for staff in order to justify the disciplining, the requirement for training or the firing of a volunteer?

I guess in summary: I don’t ever want any volunteer dismissed for arbitrary reasons, I don’t ever want any volunteer mistreated or exploited, and I want us all to work to make sure that never happens, but I also don’t want volunteers to become employees, for a variety of reasons that I hope I’ve made clear (not sure I have).

And so I don’t really know what the answer is…

And I still don’t.

UK House of Lords Select Committee on Charities

graphic by Jayne Cravens representing volunteersThe United Kingdom’s House of Lords Select Committee on Charities was appointed on 25 May 2016 “to consider issues related to sustaining the charity sector and the challenges of charity governance.” The committee has issued a report, Stronger charities for a stronger society (HL Paper 133).

There are some good points in the report. For instance, the committee recommends that government funding of charities be “based on impact and social value rather than simply on the lowest cost.” The committee also encourages government “to recognise the added benefits of charities’ involvement in service delivery, and urge local authorities to consider grant programmes wherever possible.” And the committee also highlighted a great observation about risk aversion in mission-based organizations:

371. We also heard that risk aversion and a lack of organisational flexibility were a problem. NAVCA said that “charities need to be bolder, and boards need a greater appetite for risk, if the sector is to adapt and deliver greater impact in a changing world.” Rebecca Bunce from the Small Charities Coalition highlighted the consequences that resulted from trustees not understanding digital technology sufficiently.

372. Helen Milner said that trustees who were risk averse on digital tools were approaching the issue from the wrong starting point: “If they are saying, ‘Digital feels like a risk’, they are asking themselves the wrong question. They should be saying, ‘What is our strategy? Where do we want to be in three years’ time? How are we going to get there? Do we want to help more people and how are we going to reach them?’ Digital ought then, naturally, to become part of that solution.”

I really, really love that observation. Expect to see it quoted frequently by me in the future.

But, for the most part, the report is full of observations that should have been made 20 years ago – and were made 20 years ago by various consultants and nonprofits, myself included. I’m glad that a government body is realizing that “We are living through a time of profound economic, social and technological change and the environment in which charities are working is altering dramatically,” as the report says. But that’s a statement that could be said in the 1990s, when public access to the Internet exploded.

The report also never mentions virtual volunteering by name or concept, and that’s incredibly disappointing; virtual volunteering is a practice that is more than 30 years old. When this report talks about “digital technologies” being used by charities, it’s only to build awareness, not to support and engage volunteers. Meanwhile, on an online discussion group I’m on for managers of volunteers, the discussion last week was about the best platforms for training volunteers online. What a shame that the authors of this report are so out-of-touch regarding nonprofit, NGO and charity use of online technologies to engage and support volunteers.

The report also sees volunteers only in terms of economic value:

“The charity sector relies heavily on volunteers and many charities told us that they could not do their work without them. 372 The Association of Volunteer Managers suggested that the economic benefit of volunteering could exceed £50 billion a year, 373 while other witnesses highlighted the value of volunteers in community cohesion.”

Do I have to say yet again that this talk of the economic benefits of volunteer hours are why so many labor unions and others are turning against volunteer engagement? Do I have to say yet again that no volunteer says, “I really want to volunteer so I can save money by not being paid!” It’s true: deriding the monetary value of volunteer hours is now my mission in life

Also see:

Initiatives opposed to some or all volunteering (unpaid work)
& online & print articles about or addressing controversies regarding volunteers replacing paid staff

Involving volunteers: a cop out for paying staff?

More on the UK’s Big Society

Criticism Continues for UK Government Talk Re Volunteers