Category Archives: Community Relations/Outreach

Please do NOT stay in your lane (walking the talk on mainstreaming)

logoWe have a saying in English: Stay in your lane. It means “mind your own business” or “keep moving straight ahead and don’t veer over into other people’s affairs.”

Unfortunately, in the workplace, it’s a mentality frequently used to pass the buck and avoid activities we should be doing, to avoid thinking about things that, for whatever reason, we don’t want to. It’s a strategy to avoid mainstreaming.

This kind of thing happens to me a lot: in a meeting with a group or initiative, we start talking about marketing, public relations, etc., and I bring up that we need to consider that outreach will need to done to target a specific group among our stakeholders because our traditional outreach might not reach members of that group. And someone will say, “Oh, no, so-and-so is in charge of outreach to that group. We don’t need to talk about it.”

For instance, say I’m in a community advisory group regarding a public library, and when the library staff says to our group that they want advice from us regarding community outreach about a new story hour, I ask, “What do you think could be done to reach out to Spanish-speaking residents specifically and make sure they feel welcomed?”, and the response is, “Oh, the city has a diversity specialist and she handles all that. You don’t need to consider it. It’s her job.” Really? I shouldn’t, just as a human being, have a commitment to making sure everyone is welcomed at the public library? I shouldn’t have a commitment to being inclusive? It’s just one person’s job to do that? You are going to cede all discussion and action for outreach to a specialized population to just one person, rather than relying on that person for consultation and guidance as we consider ALL of our actions? You are going to let the community advisory group off the hook in considering minority populations in it outreach entirely?

The job of specialized committees or specialized roles isn’t to be responsible for absolutely all outreach or engagement of particular groups – women, Spanish-speaking residents, people with disabilities, etc. Certainly they will direct specialized outreach or engagement activities, but they are also meant to support ALL staff, regardless of their job titles, in taking those particular groups into consideration in their work. It’s called MAINSTREAMING – where staff get guidance for making considerations about a particular issue, but still feel empowered to take action.

Back in March 2009, I wrote a blog on a now-defunct platform where I noted that I am not a gender specialist, however, that I mainstream consideration of women and girls’ needs into my international and local community work:

if you say in a report, “the majority of the community expressed support for this project,” I’ll ask in my edits how many of the “majority” were women and how their feedback was gathered. If you draft a proposal for a public event or project, I’ll ask how women and girls will be targeted and accommodated to participate in it (as appropriate; maybe it’s specifically focused on men, and that’s okay, provided justification for such is detailed). If you say in your evaluation report that the community technology center is always full with young people using the computers and attending the workshops, I’ll ask what percentage of users were girls. I look for the gender breakdown for any references to community, participants, students, patients, attendees and leaders in reports, and if I don’t see it, I ask for it. I also let community field workers know that they have to systematically collect relevant data/information regarding women’s participation just as they collect overall information…

You shouldn’t have to be a gender specialist to mainstream women’s issues in your aid and development work. Why is the gender specialist the only staff person who goes to gender-related meetings outside the organization, for instance? Why is the gender specialist the only staff member who is asked to write a report about how women’s issues are being addresses by a project — as an annex to the main report written by someone else? To truly mainstream gender, shouldn’t a project manager who is not a gender specialist be at gender-focused trainings every now and again? Shouldn’t every staff member in a development organization have to show how he or she addresses the concerns of women and girls in their work, and if not, say explicitly why not? Shouldn’t every staff member be held accountable for what they do — or don’t do — to address the needs of women and girls in their aid and development work?

Let’s use another example: on any project I’m on, as a paid employee, consultant or unpaid volunteer, if anything comes up regarding a website, I am going to ask these questions: “Has the website been/will the website be designed so that it is accessible to people with disabilities or people using assistive technologies? If it hasn’t been, shouldn’t we have a commitment to doing that?”

There is rarely anything in my job description about advocating for people with disabilities. I have no written mandate to advocate for this issue. But I do, every time. Because I have mainstreamed web site accessiblity into my life. I don’t wait for a web accessibility expert to bring it up – I bring it up. I’m not a web accessibility expert any more than I’m a Latino outreach expert, yet, I bring these issues up, because I have a commitment to inclusiveness. And I will happily consult with the official disability rights advocate on staff in advocating for these issues – but I am going to advocate for these issues, regardless.

What drives people to want to pass off consideration of communications or engagement that will target particular audiences to one specialist, or one entirely separate committee, to do all of the work him, her or themselves?  Perhaps someone thinks, “I don’t want to step on any toes.” Perhaps they are scared of the issue, afraid they will say or do something that isn’t welcoming to that minority group or to women. Perhaps they really don’t understand cross-cutting issues or cross-cutting considerations – I met someone today who has worked in community relations for decades and had never heard the term cross-cutting issue.

Of course, this kind of “we shouldn’t talk about this at all – leave it to the specialist” approach can also be driven by a silo mentality of an outreach specialist or particular committee that does want to collaborate with other individuals in the same organization – they don’t want to empower, they want to control.

Let me be blunt: the gender specialist shouldn’t be the only one promoting women’s inclusion in an initiative or project. The diversity specialist shouldn’t be the only one promoting inclusion of Latino members in a city’s activities. A commitment to inclusiveness shouldn’t be one made only by one staff member or committee. Everyone making a commitment to inclusiveness – mainstreaming – doesn’t mean taking anything away from a specialist or a committee with a designated role regarding specialized outreach. It also doesn’t mean you have to become an expert. A comment from someone who wants to be inclusive, who wants to mainstream, can be as simple as this:

Hey, we’ve got this proposal in front of our committee about where to locate the new public pool. How will the city be informing our Spanish-speaking population about the possibilities and get their input?

That doesn’t mean your committee suddenly becomes experts in Latino affairs. Rather, it means you are bringing up an issue that needs to be addressed by someone.

Another example: a nonprofit wants to create a community technology center in a poor community, to give people experiencing extreme poverty access to critical information and communications they need online or via a phone. Any staff member should feel empowered, even encouraged, to say, “We need to make sure women feel welcomed and safe here. What resources can we access to make that happen?” Again, that staff member is probably not a gender specialist, but he or she has made a commitment to make sure gender issues are considered and addressed by someone.

 

Nonprofits: volunteers can caption your YouTube videos

I had never captioned videos ever until recently, and in the last eight weeks, I’ve captioned four, via YouTube’s free tool. My conclusion: there is NO reason that your organization’s videos should not be captioned. None. Zilch. Nada. If I can figure it out, anyone can.

Why caption your videos? So that people with hearing impairments will be able to experience your videos, because a lot of people that want to watch your video aren’t in an environment where they can politely listen to your video (for instance, at work in a cube farm, or someone in a coffee shop that forgot his or her headphones), and because you may want to use the narrative of a video or phrasing from such in other ways (speeches, grant proposals, etc.).

YouTube’s captioning tool can be used multiple ways:

  • from scratch, meaning a user can go through a video and type in what’s being said, easily syncing it to the sound
  • from an upload, meaning you upload the text from a script you used for the video, and then sync up the text to the sounds
  • and the way I do it: wait for YouTube to automatically transcribe the video, and then go through the text YouTube has generated and correct it (and have a big laugh over some of the way it has mistakenly interpreted what’s being said).

Here is the online document from Google, the owner of YouTube, telling you how automatic captioning works. There are lots of online tutorials that are really easy to find as well. One caution: If automatic captions are available, you’ll see Language (Automatic) in the “Published” section to the right of the video, but it may take several minutes to appear. I uploaded a video that was more than an hour long, and for 15 minutes, this automatic link didn’t appear, so I thought the video was too long. But after 15 minutes, it appeared. GIve YouTube at least 30 minutes after going to the captioning function for it to figure out your video text.

Examples of some of my videos that I have captioned myself:

Knowbility 2018 OpenAIR Kick Off Event (1:12:35) – in case you’re wondering, I edited this myself (down from more than two hours) and I start talking at about the 14:50. If you watch, notice how we integrated videos from other people into this onsite event, which was live-streamed.

Human rights, the digital divide & web accessibility (4:39)

Nonprofits, non-governmental organizations, community-focused government programs, schools, charities: GET YOUR YOUTUBE VIDEOS CAPTIONED. No excuses! If you don’t have time to do it, recruit online volunteers to do so. That’s going to mean giving an online volunteer your login and password for your YouTube account – if you are uncomfortable doing that, then require the volunteer to come onsite to your organization and provide him or her a computer or laptop at your agency to use, one where you login to your YouTube channel for the volunteer.

Also see:

Transcribe & Caption!

If I can’t find what I’m looking for on your web site, who else can’t?

I saw an online article about an initiative in Afghanistan and I immediately wanted to donate money to it. So I followed the directions in the article, went to the web site, and looked all over for the promised “donate” link.

It wasn’t there. I even used the “find” tool. Nada.

Test your web site to see if anyone coming onto the site can find what they might be looking for. This is a great test to be undertaken by new volunteers. You could get a group of volunteers to use their smartphones or laptops (you should have a mix of devices and browsers being used) to go to the home page and try to find:

  • your information on exactly what services or activities your organization provides. They should rate how easy it is to find and how easy it is to understand.
  • your organization’s physical address.
  • your hours of operation (if applicable).
  • the “donate” link, and if they do, to click on it and see if they find all the info they want to donate to your organization. They should rate how easy it was to find the information on how to donate and how easy it is to donate (you do allow for online donations, right?!?).
  • information on what a donation pays for. They should rate how easy it is to find this information (if they ever do).
  • the “volunteer” link, and if they do, to click on it and see if they find all the info they want to donate to your organization. They should rate how easy it was to find information on how to volunteer and on what volunteers do at your organization, on how easy it is to use your online application process (if you have such), etc.

Here’s another test: ask them what they think, based on looking at your web site, your organization’s attitude is regarding volunteers. They could rate, on a scale, what messages your web site information regarding volunteer engagement says:

  • We involve volunteers because we don’t have to pay them; they are cheaper than paying people.
  • We involve volunteers to do the work staff doesn’t want to do.
  • We offer a variety of opportunities for volunteers, in terms of the amount of time they have to commit, the nature of the service they will provide, where they will provide service (onsite, online, in the office, in the field, etc.).
  • We value our volunteers.

You also want to hear if the web site works well on desktops or laptops and smartphones.

You could have volunteers do this from their home, over a week, and have an online survey for them to fill out, or you could have volunteers come into your conference room for an hour, bringing their devices, serve them some cookies or pizza and have them do the testing and feedback together, in-person.

On a related note, someone from your organization should also see how easy it is to find your organization online at all. Go to Google and Bing (yes, do it on both), and search for:

  • the exact name of your organization. Is your organization’s web site the first in the search results? Does it come up at all on the first page of results? If it doesn’t come up at all, or doesn’t come up early, it’s probably because you don’t have the exact name of your organization on several pages, if not every page, of your web site. Make sure you have this full name on “about us” on your Facebook page as well.
  • the acronym of your organization and the name of your city. Is your organization’s web site the first in the search? Does it come up at all? If it doesn’t come up at all, or doesn’t come up early, it’s probably because you don’t have the acronym and the name of the city where you are on every page of your web site.  I’m stunned at how many nonprofit web sites I find that never say what city (or state) they are in nor what cities they work in.
  • the word volunteer and the name of your city, and, perhaps, a word related to your organization’s mission (children, arts, homeless, dance, teens, women, etc.). Does your organization come up at all in the results? If it doesn’t, or doesn’t come up early, it’s because you don’t have the word volunteer and the name on your city on various pages on your web site.

Also try to find your organization on Twitter, if your organization has a Twitter account. Use a variety of names and acronyms that people use for your organization in your searches. Can you find your organization’s account? If not, then it’s probably because of how you describe your account on Twitter. Your account description also should have the full name of your organization and your acronym – do NOT use your mission statement instead! If you use your mission statement instead of your organization’s name, then it probably won’t be found by people looking specifically for your organization on Twitter.

If you have room in your Twitter description, you can also put in keywords to help people find you. What keywords? It depends on what your organization does, or the target audience for your Twitter account. For instance, in my own, personal account, I use these keywords, because I want people that are interested in these subjects to be able to find me when they do a search for such:       

In your Twitter description, if you have room, you might want to put the hashtag for your area, if you want people in that area to find you. For instance, if I wanted to target people in Portland, Oregon specifically, I would put in #PDX in my Twitter profile (instead, I put it in tweets that target people in Portland specifically). If I wanted people in Oregon who wanted to volunteer to find me easily on Twitter, I would put #volunteer and #Oregon in my profile (again, instead of doing that, I put those keywords in tweets that relate to that subject specifically).

You can apply these recommendations for Twitter to your YouTube channel as well, to increase the numbers of people viewing your organization’s videos (if you have such).

Altogether, these are things your nonprofit, charity, NGO, school, government agency or other community initiative can do in ONE day to immediately improve your Search Engine Optimization (SEO).

Also see:

Press relations tip from a person I loathe

There is an activist that I loathe, a spokesperson for causes that go against everything I believe in. When I would hear or see him speak, my blood would boil. I’m not going to say his name because I do not want to give what he stands for any spotlight whatsoever.

Before he passed away, he was everywhere in the media here in the USA: in newspaper articles, in TV programs, on the radio. Some days, I saw him multiple times across networks. And I would seethe and wonder: why do reporters and producers call this man all the time to comment on, well, anything at all? Why do they give him so much attention?

At some point, I heard a press person be asked this very question. And he said something along these lines, “Because he will always, always return our calls, within minutes of our calling. He places a priority on talking to us. Whether it’s national network or a tiny newspaper in a small town, he always talks almost immediately to any press person that asks for an interview or comment.”

It immediately made me think of all the times I told the Executive Director of wherever I was working that some reporter was on the phone, or had emailed, and wanted an interview or comment, and the agency head telling me “I don’t have time” or “I don’t want to” or “Yeah, just give me the info, I’ll call” but she or he never did. I thought of how often I have had to BEG a senior staff member to do a requested interview, how I’ve offered to sit in on the interview and answer any questions the director may not know. And I thought about how, later, after not doing these interview requests, these same people will complain about lack of coverage from the press.

I worked at the Williamstown Theatre Festival for two summers, the second time as the head of publicity, both times pre-Internet, and I got a lot of compliments about how much press coverage I was able to land for the shows. Someone asked me for my “secret”. And it was easy to answer: I treated the press as my customers. I would knock myself to get them absolutely anything they needed, no matter how tight the deadline. I also made sure, before the interview with the famous person, that the reporter had everything about the upcoming show that person would be in, with the key information – what, when, where and how to buy tickets – right up front. Whether it was Entertainment Tonight, the entertainment reporters from CNN, or a tiny community newspaper in Vermont, everyone got immediate callbacks, everyone got complete info, everyone got some kind of access, even if it wasn’t precisely, exactly the access they wanted. And I have to give kudos to the two Executive Directors I worked under, first Nikos Psacharopoulos and then Peter Hunt, both of whom would do absolutely any interview with the press they were asked to do, no matter how crazed they were with final rehearsals, no matter the absolutely horrid mood they were in.

Sure, some reporters were still hostile and wrote the negative stories they had every intention of writing before they ever called me. But for the most part, I really enjoyed working with the media at Williamstown, and I think they really enjoyed working with me, because they saw me as on their side – and never knew all the many things I was hoping they wouldn’t find out about and want to do a story on… I remain grateful that digital cameras nor camera phones existed at that time.

I realize this was more than 20 years ago, but I think it’s still the key to getting press coverage: treating the press as customers and making calling them back quickly a priority. Also, keep sending those “old fashioned” press releases: I still use them for nonprofits I work with, and they still work in getting coverage – or, at least, a mention.

One more lesson: the man I loathed also always had a message, always had something to say. He knew what his central message was for whatever media moment was offered. Some speakers get that naturally, but very often, communications managers have to brief and prep someone before an interview regarding such a central message. Executive Directors: listen to your communications manager, meet with them, work with them, and craft that central message well! The payoff for doing so is enormous.

Also see:

        • Basic Press Outreach for Not-for-Profit and Public Sector Organizations
          Like fundraising, press relations is an ongoing cultivation process. These are basic, low-cost/no-cost things you can do to generate positive attention from the media.
        • Daily, Mandatory, Minimal Tasks for Nonprofits on Facebook & Twitter
          There are a lot of nonprofits using Facebook and Twitter just to post to press releases. And if that’s how your nonprofit, NGO or government agency is using social media, then your organization is missing out on most of the benefits you could gain from such. Facebook, Twitter and other social media are all about engagement. This is a list of must-do social media tasks – these tasks take minutes, not hours.
        • Outreach Via the Internet for Mission-Based Organizations
          It’s more than just putting up a Web site; it involves finding and posting to appropriate Internet discussion groups, sending emails to current and potential customers, using online social networking… it’s pro-active, interactive and ongoing. Here’s how.
        • Your initiative should exploit UN days
          International days, weeks, years and decades, as designated by the United Nations General Assembly, offer excellent outreach opportunities for nonprofit organizations, non-governmental organizations (NGOs), civil society organizations, charities, government initiatives and other agencies focused on improving and enriching communities and individuals, as well as protecting the environment.
        • For Schools: You Should Be Using Social Media. Here’s How.
          This advice talks not only about exactly what your school should be posting to social media, but the consequences of not doing so, as well how to handle tough questions and criticism. It also links to legal advice.
        • Getting More Viewers for Your Organization’s Online Videos 
          Videos are a great way to represent your organization’s work, to show you make a difference, to promote a message or action that relates to your mission, etc. But just uploading a video isn’t enough to attract an audience. This page on my site offers specific steps that will get more views for your organization’s videos on YouTube.
        • Where Are Your Organization’s FAQs?
          Reporters love FAQs – frequently asked questions and their answers. Are yours on your web site?
        • Handling Online Criticism
          Online criticism of a nonprofit organization, even by its own supporters, is inevitable. It may be about an organization’s new logo or new mission statement, the lack of parking, or that the volunteer orientation being too long. It may be substantial questions regarding an organization’s business practices and perceived lack of transparency. How a nonprofit organization handles online criticism speaks volumes about that organization, for weeks, months, and maybe even years to come. There’s no way to avoid it, but there are ways to address criticism that can help an organization to be perceived as even more trustworthy and worth supporting.
        • Lessons for online outreach to nonprofits, NGOs & charities
          From working with the nonprofit Knowbility in 2017 & 2018.
        • Frank description of what it’s like to work in communications in the UN
        • My consulting services regarding communications and community engagement

If nonprofits were brutally honest with funders

How will the community be transformed as a result of this grant? 

Hahahaha, that’s a good one! This grant is for $5,000! And people say funders don’t have a sense of humor! 5K will allow us to pay for six weeks of rent, which means we can stay open, and who knows what awesome stuff we’ll accomplish during those six weeks, am I right? Please add three zeroes if you really want to see transformation.

This is from a hilarious article from Nonprofit: Adorable Festive by Vu Le, Executive Director of Rainier Valley Corps, and is something every nonprofit, NGO and government program will have a hearty laugh about – it’s something every foundation and corporate philanthropy program manager should read as well.

Read it, have a laugh – and, seriously, think about how you could say some of these things diplomatically in a funding application. Because it needs to be said.

Also see:

How schools & small governments should be using social media

The days of everyone getting their information from one newspaper is over. Newspapers continue to disappear and most of those that are left don’t readily print school-related information anymore, like weekly lunch menus, sports scores, the dates and times of the Spring musical, etc. A growing number of people get their community information ONLY from social media. If your government agency, school or nonprofit isn’t posting to social media, you are leaving out that growing number of people.

Here’s the good news: you aren’t creating any new text to use social media. Rather, you are using information you already have prepared for other communications. If it’s public information, it needs to be on your mail social media accounts. Often, that means just cutting and pasting information from another platform.

I’ve added two new resources on my web site, one to help local governments to use social media, like Facebook, Twitter, etc., one to help schools to use social media:


Tips for small cities, towns and counties on using social media

To not be using social media to deliver information and to engage means you are denying critical information to much of your community and promoting an image of secrecy and lack of transparency. In fact, the lack of use of social media can be seen as your city council or county government trying to hide something, and even lead to rumors that are much harder to dispel than they would have been to prevent. This advice talks not only about exactly what your school should be posting to social media, but also how to handle tough questions and criticism.

 


Tips for schools on using social media

No excuses: your school needs to be using social media. Whether you are just K – 6 or all the way K – 12 or anything in between, your school MUST be using social media. To not be using it means you are denying critical information away from parents and the community.

Also see:

2018: time for USA nonprofits to be demanding

Did you know Meals on Wheels is being hit HARD by big budget cuts?

And Meals on Wheels isn’t the only one: many of the nonprofits that provide critical services and improve our quality of life and protect the environment all over the USA are NOT funded primarily by charity – by individuals and corporations giving money – and that means their already precarious funding situation is about to get more dire with the current federal government and philosophy of the majority of Congress. That’s not a political opinion: that’s a reality.

Meals on Wheels, like many nonprofits, does NOT get most of its funding from donations: a third of its funding comes from a provision of the Older Americans Act signed into law by President Nixon in 1972. The rest comes from state and local governments, corporate donations, and individual charity. But the OAA, like most government programs, is being scaled back, including federal and state government funding for Meals on Wheels. Among the reasons government officials are giving for the funding cuts, besides that “charity will take care of it” is that they doubt the program is needed – and say there’s no data to prove it is, let alone that it is doing anything critically necessary. As this December 2017 article in Slate notes, part of the problem is that Meals on Wheels data hasn’t been robust until recently:

A literature review in 2015 found that most studies related to home-delivered meal programs were small, unrigorously designed, and measured “self-reported dietary intake,” an unreliable metric. (Try measuring what you eat for a week.) Though senior nutrition advocates swore by the program, the lack of data made it harder to argue for more funding and may be the reason the OAA’s nutrition program has floundered. For many poverty programs, robust data are necessary for survival but not sufficient. Meals on Wheels programs are stuck in an appropriations purgatory where many don’t receive enough money to stay at capacity, much less expand, but they’re too adored to be cut much without political reprisal.

But the article also notes that, in 2013, a public health researcher at Brown University, published a paper that found “if all states had increased by 1 percent the number of adults age 65 or older who received home-delivered meals in 209 under title III of the OAA, total annual savings to states’ Medicaid programs could have exceeded $109 million.” Most of the savings would come from keeping seniors in their homes and out of nursing homes, which are more expensive. 92% percent of Meals on Wheels recipients say the service lets them live at home.

Meals on Wheels has relied on its VERY well known name and mission statement to be enough for government funding, let alone charitable gifts. No more. It needs data to prove the need for its existence and data to prove that its effective – not just number of meals delivered and number of seniors served, but how that changed anyone’s physical or mental health, let alone what independence it created and, ultimately, how much money it saved taxpayers.

And the same is true for YOUR nonprofit.

The United States federal government has just passed a massive tax cut that is giving all of these corporations and very well-off entrepreneurs and business owners a great deal of even more money. Meanwhile, several issues are at a crisis point in the USA: homelessness, poverty among people that are working full time, lack of affordable housing, opioid addiction (as well as other drug addictions), lack of access to health care, lack of access to dental care, understaffed schools in crumbling buildings, failing infrastructure, under-staffed public lands, arts groups on the brink of bankruptcy, and on and on.

So it’s time, for nonprofits in 2018 to be demanding.

Corporations, high-tech gurus and rich entrepreneurs like to tell nonprofits what they should be doing.

You should be using such-and-such fantastic new software/tech tool

You should be using social media more effectively.

You should be involving more volunteers.

You should have micro tasks and expert tasks and group tasks for volunteers.

You should be using meta data more often and more effectively.

You should have a program that addresses such-and-such.

You should do such-and-such activity.

And on and on.

Oh, but, when it comes time for funding any of those activities, they also love to say, “Sorry, we don’t fund overhead.” Let’s make 2018 the year nonprofits turn that statement on its head. Let’s make 2018 the year government officials and corporate leaders hear loud and clear that what they want from nonprofits takes MONEY.

Every time someone says,”You should be doing this,” tell them how much that will cost and ask them how much they will be able to donate to make that happen.

If a corporation asks you to give feedback on an employee volunteering idea or other philanthropic activity, say you would be happy to – and tell them what your hourly consulting fee will be.

If a corporate person says your executive director makes too much money, ask that person how much he or she makes, plus what benefits he or she gets (retirement, paid vacation weeks, bonuses, health care insurance coverage, etc.), and offer a comparison for your executive director, including level and type of responsibility.

When a business calls and says they would like a one-time volunteering opportunity at your nonprofit this Saturday from 10 to noon, tell them great, and also how much they will need to pay to cover the costs you will incur to make this happen. Make sure you charge an amount that truly makes the time and effort on your organization’s part worth the expenditure of your resources.

When a business says they need precise data that proves your organization does what it says it does, present them with an evaluation plan and how much it will cost to undertake such.

Sign up to speak during at least one city council meeting this year, to talk about what your organization is doing to address a community issue, to make your community a better place, etc. Offer specifics – not just number of activities, but testimonials from those that have benefited from such.

Sign up to speak during at least one of your city’s citizen’s committee that’s concerned with an issue your organization or program addresses (public safety, the arts, the historical commission, etc..).

Offer your own information for any “state of the community” statement your mayor or other local official prepares.

Say “NO” a LOT more. If a corporation wants you to do an event, activity or program that your organization cannot afford to do, say no. If a corporation wants you to do an event, activity or program that you don’t feel would be truly beneficial for those you serve and might actually detract from your mission, say no.

Nonprofits are going to be asked to do far, far more in 2018 than they have ever been asked to do before. They are, in many cases, going to be holding families and communities together, and be all that stands between survival and disaster for many people. They are also often what makes a community or public event or public space worth visiting, let alone living in or near. None of what nonprofits do is free. Meanwhile, corporations are experiencing record profits and corporate executives are enjoying record-breaking high salaries and bonuses. Time to charge them in full for your services and remind them of the financial costs of your work.

Also see:

Your initiative should leverage UN days

International days, weeks, years and decades, as designated by the United Nations General Assembly, offer excellent outreach opportunities for nonprofit organizations, non-governmental organizations (NGOs), civil society organizations, charities, government initiatives and other agencies focused on improving and enriching communities and individuals, as well as protecting the environment. There is a commemorative day, as designated by the United Nations general assembly, for just about any subject you can think of. Here’s just a sample:

Cancer
Female Genital Mutilation
Women and Girls in Science
the power of radio 
Social Justice 
Wildlife
Women
Racial Discrimination
Poetry
Down Syndrome
Forests
Water
Meteorology
Tuberculosis
Autism
Mine Awareness
Sport for Development and Peace
Reflection on the Genocide in Rwanda
Health
Human Space Flight
Malaria
Tourism
Mountains
Migrants

and on and on and on. Now is a great time to look through the list and think about how you are going to leverage these days for your initiative’s mission.

You can use these designations to tie in your organization’s events and programs, through

  • issuing press releases about your work and how it relates to the day, week or year
  • posting social media messages that relate to the day, week or year’s theme
  • writing op-ed pieces for local media
  • blogging on a related topic, posting social
  • offering yourself for interviews to radio and TV
  • holding a special event that ties in with the day, week or year

If you mention these days, weeks, years, etc. on your blog and web site, and use the official Twitter tags for the events, you increase the chance of your organization coming to the attention of anyone doing a search online for information about these days, weeks, etc. and reaching an even wider audience.

For a list of these UN days, weeks, years and decades, see either this part of the UNESCO web site or this page by the UN Association of Canada. HOWEVER, note that, as of the start of December 2017, these calendars have not been updated with the 2018 designation. It’s not known of the UN will designate 2018 with any theme. The General Assembly has declared 2019 as the International Year of Indigenous Languages.

The UN Decade of Action on Nutrition is 2016 to 2025, which means it’s still happening in 2018. The designation aims to trigger intensified action to end hunger and eradicate malnutrition worldwide, and ensure universal access to healthier and more sustainable diets for all people.

The International Decade for People of African Descent is 2015–2024, which means it’s also still being celebrated in 2018, as is the United Nations Decade of Sustainable Energy for All, which is 2014–2024.

The decade of 2011–2020, also all still being celebrated, has four designations:

There’s also the International Decade for the Rapprochement of Cultures (2013-2022), which is designated by UNESCO, a UN initiative, but not the General Assembly. Rapprochement means reconciliation, increased understanding, restoration of harmony, agreement, cooperation or harmonization. The decade is meant to promote mutual understanding and reciprocal knowledge of cultural, ethnic, linguistic and religious diversity, and to foster dialogue for sustainable development and its ethical, social and cultural dimensions. The initiative offers a number of free resources you can use to promote the themes of the decade.

Also see:

Getting More Viewers for Your Organization’s Online Videos

Videos are a great way to represent your organization’s work, to show you make a difference, to promote a message or action that relates to your mission, etc. But just uploading a video isn’t enough to attract an audience. Also, your time is precious – it takes a lot of work to produce and upload a video, so shouldn’t that work get a payoff with a lot of views with potential supporters, current clients, and others you want to reach?

Getting More Viewers for Your Organization’s Online Videos is a new page on my site that offers specific steps that will get more views for a nonprofit, NGO, charity, school or government agency’s videos on YouTube. Note that many of these tasks would be great for an online volunteer to undertake, with guidance from an appropriate staff member.

Also… have a look at my YouTube channel. There are dog videos!

Also see:

Web designers: your chance to be a super hero!

 The nonprofit organization Knowbility now has 27 nonprofits and artists that have signed up to participate in OpenAIR2018 and get new web sites via its acclaimed hackathon, which takes place in February and March 2018. There is room for a few more nonprofits, NGOs, charities and artists – but now, Knowbility is turning its attention to recruiting web design teams.

OpenAIR web design teams are volunteers-turned-superheroes. They receive training and mentoring from some of the nation’s most prominent web design accessibility experts as they design new web sites for participating client organizations and artists. Design teams have about five weeks after the start date on February 8, 2018 to create these web sites that comply with ADA and Section 508 standards. The training and mentoring that design teams receive is valued at over $4,000 – but participating web design teams pay just $150.

Web sites are judged by Knowbility’s judging panel over a six week period (the nonprofits and artists get access to the designs to use on their own sites as soon as the design period is over, but team original designs are preserved for judging). Awards will be announced in May during Knowbility’s John Slatin AccessU accessibility conference.

OpenAIR web design teams can be professional web designers, university faculty, university students – anyone who has designed web sites but wants to take their skills to the next level.

This is a great opportunity not only to get top-notch training in web design accessibility; it’s also a fantastic opportunity to:

  • enhance your virtual team skills and brag about being involved in virtual volunteering
  • be a part of an internationally-recognized event
  • help nonprofits that are addressing a variety of causes – fair housing, help for seniors, children’s education and more
  • gain recognition for your individual or your company’s corporate social responsibility focus / philanthropy
  • compete with other web designers

Your team could be the IT staff from a government agency. Or the entire IT department at a large corporation. Or staff from a savy hot tech startup. Or university students. Or university faculty. If you are an individual web designer, you can register as an individual and you will be matched with a team that has room for you or with other individuals who want to participate and join a team. Teams must have at least 4 members and no more than 6.

After the competition, Knowbility also asks design teams to guide their client organization’s through the process of replacing their current web site with the one the design team has developed, and to provide some initial guidance to the nonprofit in case they have any difficulties with their new site. This is not a requirement, but the guidance is greatly appreciated by the nonprofit clients (otherwise, the guidance will be provided by Knowbility).

A fee of $150 per team is due at registration. If you are an individual, note in your registration that you want to be a part of a team; you can work out how to pay your registration once your team is finalized.

Teams may register with a nonprofit or artist they already have a relationship with (however, there is also a $100 nonprofit registration fee – and if the nonprofit client or artist has to register ASAP, because the window for those registrations is FAST closing!).

Register ASAP! I suggest a deadline of January 12, 2018 to register! 

The Accessibility Internet Rally (AIR) has been happening since the 1990s. It used to be an onsite hackathon, mostly in Austin, Texas, and the designs happened in ONE DAY – back then, the nonprofits didn’t have web sites at all. I was a part of it back then – I’m thrilled to be a part of it again.

Also see: