Author Archives: jcravens

About jcravens

Jayne Cravens is an internationally-recognized trainer, researcher and consultant. Her work is focused on communications, volunteer involvement, community engagement, and management for nonprofits, NGOs, and government initiatives. She is a pioneer regarding the research, promotion and practice of virtual volunteering, including virtual teams, microvolunteering and crowdsourcing, and she is a veteran manager of various local and international initiatives. Jayne became active online in 1993, and she created one of the first web sites focused on helping to build the capacity of nonprofits to use the Internet. She has been interviewed for and quoted in articles in The New York Times, The Wall Street Journal and the Associated Press, as well as for reports by CNN, Deutsche Well, the BBC, and various local radio stations, TV stations and blogs. Resources from her web site, coyotecommunications.com, are frequently cited in reports and articles by a variety of organizations, online and in-print. Women's empowerment and women's full access to employment and education options remains a cross-cutting theme in all of her work. Jayne received her BA in Journalism from Western Kentucky University and her Master's degree in Development Management from Open University in the U.K. A native of Kentucky, she has worked for the United Nations, lived in Germany and Afghanistan, and visited more than 30 countries, many of them by motorcycle. She is currently based near Portland, Oregon in the USA.

What’s the future of international humanitarian development & foreign relations careers?

two shadows of humans talk together, with a globe behind them.

The panic is real. Thousands and thousands of people are losing their jobs, entire agencies are shuttering and their property being sold off, contracts for funding are not being honored, and jobs in international humanitarian development and foreign relations are being eliminated.

In addition to the lives being upended and the financial hardships on both those working in the sectors and those served by such, there are many thousands of young people who are studying at the university level for careers in international humanitarian development and foreign relations – and they are panicked.

Here’s some advice for those affected by the cuts:

As I was in year three of my journalism degree back in the late 1980s, newspapers started being consolidated. There were far, far fewer jobs for journalists than there were when I started the degree. And “life time” jobs were ending: I’d never expected to have one job for life, or even one job for many years. But I started to panic about the changing job landscape. I wondered if I’d made a horrible mistake in my major.

I started exploring other careers, and realized, via an internship my senior year, that I really loved nonprofit marketing far more than journalism. So I stuck with the major, but in terms of my job search, I pivoted. I ended up in a much more satisfying career, one that VERY much appreciated my journalism degree, and one where I used what I learned in getting that degree over and over and over.

I still use that journalism degree in my work. I still leverage it.

The pundits were, indeed, correct in their predictions: newspapers are now few and far between. Sources for news, curated and written by professional reporters, are so, so fewer than even 10 years ago, let alone 40 years ago. And the pundits were right on another front: I have never had the same job for more than four years.

But there is a difference between newspapers and humanitarian development, as well as foreign relations: if there is a need for humanitarian assistance, then there will be jobs in humanitarian assistance. And if there is a need for foreign relations, there will be jobs in foreign relations. And I believe both of those needs will always exist. It’s going to take time, however: it’s going to take things to get really, really awful. There’s going to be a great deal of harm and death before people realize we either ALL sink or swim.

I have a Master’s in International Development. I worked for years in that field and loved it. But now I’m working for a small nonprofit in rural Oregon, and the things I learned in this degree, as well as what I learned on the job internationally, still deliver for me, hugely. Turns out rural Afghanistan and rural Oregon have a lot more in common than you might think.

Yes, right now, the humanitarian job sector is drastically shrinking. The foreign affairs job sector is also drastically shrinking. But the need is not. The need is, in fact, increasing. Eventually, the sectors will start expanding again, because people, even for-profit businesses, will start needing the services of such, and realize AI cannot do it: AI cannot convince rural farmers to stop growing poppies, or convince women to change a traditional but dangerous baby-rearing practice, or train government workers in how to build trust with their constituencies, or manage a refugee camp effectively. AI cannot humanely negotiate nor manage anything.

There are no guarantees for international development jobs with one particular degree. There are no guarantees for any jobs with any particular degree. So quit stressing over which degree to choose. My advice for the last few decades remains the same: study a subject because you love it and want to immerse yourself in it, because you want to be all but married to it. And then find a way to leverage that degree when you graduate.

The key to job success is flexibility and adaption. It’s been this way for the last few decades. And you may end up working in a field that, at least initially, doesn’t seem to have anything at all to do with the field you studied. But I have to say: I sure know a lot more successful, fully employed folks who majored in theater or music – even if they aren’t working in those fields – than I do people who majored in some aspect of computer science.

And as for AI, sure, learn to use it edit emails and reports – but then re-read that email and report carefully, because AI constantly, regularly messes things up. AI is, and will remain, lousy at compiling accurate information, because of the volumes of misinformation online. Being able to identify accurate remains a human strength, as does building trust with others and creating things that are unique and original.

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help

Packing for Paraguay – answers to an FAQ

A drawing of a woman dragging a luggage on wheels

As this blog publishes, I should be in Paraguay, on my first international Habitat for Humanity build. In fact, it’s my first Habitat build, period – my work schedule or personal schedule kept me being involved in the builds here in Oregon, at the Habitat affiliate I work for, and then, when my schedule freed up, we took a break from construction.

I’ve written already about why I’m doing this and all that it entails. And I hope I’m posting to some of my social media channels in real time about what I’m doing.

I’ve been asked by a few people what I’m packing. I’m relying on both my experience working in Afghanistan and Ukraine and my motorcycle travels to come up with what I need. I’ll have two carry-ons, one to go under the seat in front of me, and everything has to fit into them.

It takes a full day of flights (three) to get to Paraguay, and then I’ll be there for eight days for building a house, then just a couple of days in Brazil as a tourist. What I take will be somewhat different from what I tell humanitarians to take on their first mission abroad. For instance, I’ll be taking work shoes that I intend to leave in the country when the work is done: they are terrific, tough trail running shoes, but the soles are worn and can’t be repaired. They are great for spilling paint on but not for trail running. In fact, or team leader says that we can leave any clothes we want to, that are still whole and in good condition – they will be used by locals. Added bonus: it will create room at the end of the trip for things I might want to bring back.

I’ll most definitely be taking a carbon monoxide detector. When I worked at UNDP/UN Volunteers, one of our volunteers died in the field because of carbon monoxide poisoning in his guest house, and I once read about almost everyone dying in a guest house in Spain from carbon monoxide poisoning. It’s a scary and very possible reality. I take one even for travel in the USA. But I will NOT be leaving the carbon monoxide detector behind… I need it!

And for sure I’ll take The Dress. You’ve probably seen it in a few of my photos. In fact, if you do a search for the word UNICEF in my photo account, most of my dress photos will come up. I get tired of wearing motorcycle clothes or even just shorts and t-shirts when I travel, especially if I’m going to have a day just walking on a beach or going out at night. I bought it from the UNICEF Market. I love UNICEF, the UNICEF Market has items procured directly from artisans in Asia, Africa and Latin America. By buying through the UNICEF Market, I support these local artists and small, fragile economies abroad, and also support UNICEF (which gets a portion of sales). This dress is multi-colored (easy to hide spills), comes almost to my knees (which it was a BIT longer), HAS POCKETS (oh, yes, you read that right) and dries quickly (terrific to wear over a swimsuit).

Follow me online to read more about this Paraguay adventure – and whatever else I might be doing!

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help

Volunteering: not a black & white subject

In the same day, I’ve been accused by a person of being unfairly opposed to all forms of voluntourism (paying to volunteer abroad) and accused by another of promoting voluntourism.

In the same week, I’ve been accused of pushing an agenda that makes volunteering too difficult for most people to access and also pushing an agenda that makes volunteer involvement too easy and puts clients at risk.

Some people have said I think people paid to do work are better than volunteers, and others have said I want to eliminate paid roles and replace such with unpaid volunteers.

Most people who bother to actually read what I write know exactly where I stand on voluntourism (I do think there is such a thing as ethical voluntourism, but I think such ethical experiences are rare), know exactly where I stand on volunteer engagement (I don’t trust any nonprofit that doesn’t involve volunteers while also believing that organizations have every right NOT to accept every offer to volunteer) and know that I don’t think volunteer engagement should be used as a way for job elimination (but that I DO think some roles are best done by volunteers).

Talks about volunteerism are, and should be, full of nuance. Volunteerism is a complex subject. If you want to see a fight break out, ask a room full of managers of volunteers to define the word volunteer. Which is right? In many ways, they ALL are. There’s nothing simple about this subject – that’s why it’s held my interest for a few decades.

And I do change my mind. Over many years, I went from being okay with voluntourism to being totally opposed to it to being back to being okay with it, with certain qualifications. I change my mind because I’m always reading opinions from other people, testimonials from volunteers and those that involve such, and most importantly, those served by volunteers. I hope you do the same.

But quit trying to put me in a box.

Could your nonprofit be the target of an ICE raid? Are you prepared?

A cartoonish hand is palm facing the viewer, as if to say stop.

Recently, someone posted to the Reddit community (subreddit) focused on volunteerism to say:

I am a weekly volunteer for a food pantry that serves 800 guests weekly. Many of these guests are immigrants. As a result, the volunters (sic) have had to undergo training in the case that we are raided by ICE and what to do in that scenario. We were told what ICE is allowed to do legally and what we can do legally…

I hadn’t considered that volunteers and staff at so many nonprofits may have to deal with Immigration and Customs Enforcement (ICE) agent raids, including homeless shelters, food pantries, job training sites, Goodwill program and store sites, Habitat for Humanity ReStores, and youth sports games. Nonprofits that serve farm workers will also likely encounter ICE during raids.

It’s another example of how many nonprofits will have to address the challenges brought on by the current presidential administration, and will have to think about how much they are willing to compromise and what the values at the heart of their organization are. And in cooperating with ICE, if it comes to that, nonprofits will also have to address substantial lack-of-trust issues if we ever reach the other side of this political crisis.

I’ll note that, at one nonprofit where I work, we didn’t receive training, but we did receive an email from the executive director telling us that, if ANYONE showed up claiming to be law enforcement – police, sheriff’s deputy, ICE, the FBI, whatever – no matter what they said or showed, the first thing the staff person was to do was to call the executive director, and to say over and over, “I have to call our boss. I can’t help you.”

How many of you out there are volunteering or working somewhere and have been briefed on what to do if ICE shows up? If you feel comfortable, I would love to hear from you: you can comment below, if you feel safe in doing so, or email me directly and ask for your account to be posted anonymously.

Some things are certain and can be communicated to your staff and volunteers: law enforcement, including ICE, can enter areas open to the general public of a business without permission, BUT that does not give ICE the authority to detain, question, or arrest anyone. Ask to see the identification of any officers or agents and write down the name, contact information, and badge number. If the agent refuses to provide documentation, you should note that as well. Ask if they have a warrant and, if they say yes, look at it and see if it is a SEARCH warrant signed by a judge, that it has the correct address for your workplace, and what areas and items ICE is authorized to search (ICE is not authorized to search areas or inspect items that are not described in the warrant). If they say no, document that.

Executive directors: talk to your volunteers and paid staff, tell them exactly what it is you want them to do if police officers, including ICE, enter your facility, and tell your volunteers and staff that, if anyone has a US passport, they should consider carrying a copy of the ID page in their wallets, since there are so many reports of ICE detaining US citizens they think are immigrants in the USA illegally.

And executive directors, listen to your volunteers and paid staff, and your clients, about their fears. Don’t dismiss those fears as unfounded.

Here are some resources you should review:

ICE Raid Guidance for Homeless Service Providers:
 What to do Before, During, and After a Raid. From the National Homelessness Law Center. Great advice for all nonprofits.

Know Your Rights: If ICE Confronts You. From the ACLU.

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help

A drawing of Jayne behind the screen of an old Macbook.

A reminder of everywhere I am online

Here’s where to find me online (& get my latest updates).

like me on Facebook     Mastodon logo    Bluesky logo    follow me on Reddit    follow me on LinkedIn     view my YouTube videos

Here’s the text version for those that don’t understand the logos:

Jayne on Facebook.

Jayne on Mastodon.

Jayne on BlueSky.

Jayne on Reddit.

Jayne on LinkedIn.

Jayne on YouTube.

Should you follow me or “like” me in all those places? Probably not. For instance, I post almost exactly the same things to BlueSky and Mastodon, and I post the most to those accounts. And I post almost exactly the same things to LinkedIn and Facebook.

Here are the communities I moderate on Reddit:

Should you follow me in all those places? No. Join only those Reddit communities that are of particular interest to you personally or professionally. If that’s any of those, great!

And a reminder of this list I compiled, called Reddit4Good, an exhaustive list of subreddits focused on some aspect of volunteerism, community service or philanthropy (& also subreddits where you may post to if your post here gets deleted)

The online media landscape changes frequently, with online social networks and communities coming and going, or certain ones being abandoned per the ethics and values of the owners. My first communities were on America Online and USENET, back in the 1990s. There will never be an online community that lasts forever, or that you will always want to be a part of.

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help

Told ya. & I’m still telling you.

a primitive figure, like a petroglyph, shots through a megaphone

Back in the late 1980s, when I got my first full-time nonprofit job, it was at a nonprofit professional theater. Within a year, Republicans began to attack the National Endowment for the Arts and the National Endowment for the Humanities, extending that fight to criticize a variety of live performances and art exhibits across the USA. The theater where I worked immediately joined coalitions to fight back and prepared blurbs for our donor newsletter. Management and other members of the coalition were vocal and didn’t shy away from what was happening. If it meant losing some patrons, so be it: this was too important to be silent about. It was then I learned that working at a nonprofit doesn’t mean immunity from politics. It was also then that I learned that, while it is inappropriate for a nonprofit, including any church, to tell people what person or party to vote for, they have EVERY right to say, “Please vote. And here are the statements by the candidates/parties regarding issues related to the cause we promote…”

In 2011, I wrote on my blog about Republicans plans to do what they are doing now. Yes, in 2011. And I was the lone voice among consultants and nonprofit bloggers going on record, in a big way, to talk about it. Maybe it cost me some consulting jobs. So be it.

At the start of the first Donald Trump presidency, I wrote a plea to USA nonprofits for the next four years (& beyond). I wrote about How that first term might affect humanitarian aid & development. Then I wrote, in 2017, about volunteers scramble to preserve online data before government deleted it. I wrote about Donald Trump trying to eliminate AmeriCorps and all national service programs in 2018 and again in 2019.

I wrote in 2019 about The Trust Crisis, and how there was a growing number of nefarious actors trying to get the public to stop trusting national institutions and nonprofits. The silence was deafening.

Again, I was mostly alone. YOU were silent. The Points of Light was silent. The Association of Leaders in Volunteer Engagement (AL!VE) was silent. Other consultants regarding volunteer engagement and nonprofit management and Tech4Good were silent. You were not allies. And I haven’t forgotten that. Perhaps you all thought everything would be resolved and undone in four years with a new election, and in some ways, you were right – there was a pause in the madness. But it was a pause. I warned you it would be just temporary unless you spoke out. You stayed silent.

On election day last year, I told you that folks needed post-election reassurances from your nonprofit and gave you advice on what to say. I then gave you a strategy for looking at local election results and preparing to reach out to newly elected officials.

On inauguration day this year, I told you that your nonprofit WILL be targeted with misinformation and you needed to prepare. Then I told you why your social media should focus on volunteering as much as possible. And I told you that your Nonprofit CAN Resist. Here’s how.

Some nonprofits not only ignored the advice, they wrote that it was never more important to avoid controversy. I remain stunned and outraged by such advice.

Silence will not preserve your nonprofit nor protect those it serves. It will just delay actions that will harm both.

Stop being silent. Start your redemption by following the National Council of Nonprofits on LinkedIn. Follow their President and CEO on BlueSky. They are one of the strongest voices in our sector against what is happening now.

If your nonprofit is part of a national coalition, find out what advocacy they are doing, what legislation they may be talking about in that section of “updates from headquarters” that you have always skipped over in favor of the section on upcoming grant guidelines. You have every right to tell your donors and volunteers and clients about legislation that might affect them, and how that legislation might affect them, and the phone numbers of their elected officials.

Every US conference for nonprofits, whether for wildlife centers or theaters, domestic violence shelters or hospices, museums or food banks, needs to have sessions on how to address the current political landscape. And I don’t mean just about disappearing government funding.

I don’t know what else I can say, except that I am angry about doing so much of this by myself for YEARS. I paid a price for it, and maybe I will pay an even bigger one later, with being so public in my opposition. But let me be clear: your cowardice is going to cost us all. And your silence probably goes against core beliefs your nonprofit proudly states on its web site. No more silence. Otherwise, your silence will be interpreted as approval.

Horrific experience with AI: a warning for others

This is something that happened personally, not in the course of working with a nonprofit, but it absolutely can affect nonprofit communications.

My sister and I have worked meticulously on the obituary for my mother, who passed away last month. We were very careful regarding every word we chose, every turn of phrase, the order info was presented, etc. At the funeral home later, we were asked to view the obit one more time before it went live on their server and would be printed for the funeral.

The obituary we saw had been completely rewritten. The rewrite not only used language we would never use, it was riddled with incorrect information, and the entire narrative had been reorganized in such a way that many parts no longer made sense.

After a great deal of confusion and denials by all parties, we realized that when my sister had written the obit on her iPhone, in the phone’s notes function, and just before she sent the version we had worked so hard on, she had had to put the phone in her pocket, and the window had still been open. She pulled the phone out later and hit “send” – but at some point, the visible button to “rewrite” was accidentally pushed while it was in her pocket. I saw the screen for myself – there’s the AI rewrite button, right there on the screen that was visible when she put the phone in her pocket, along with the poorly-rewritten obit.

The horror we would have experienced seeing this inaccurate obituary at the funeral… I can’t imagine.

But in a nonprofit context, imagine getting a grant rejected because of something AI had put into your grant proposal. Imagine people responding to a social media post negatively – because AI rephrased something and made it no longer accurate, or used language that just doesn’t at all sound like you. And imagine you had NO Idea AI had rewritten the text!

Be sure to save documents into a format or program that AI cannot change before sending it on to its destination. And if you use AI to “improve” a narrative, read over the result oh-so-carefully. Meticulously.

How Your Nonprofit Can Have a Wikipedia Page (& if it can’t, why not)

a simplistic drawing of a wizard

For the first time in many months, I’ve created a new resource on my web site for nonprofits: How Your Nonprofit Can Have a Wikipedia Page (& if it can’t, why not).

Not every nonprofit, NGO, charity, cause-based initiative, etc., needs a Wikipedia page. And not every nonprofit will qualify to have a Wikipedia page. But if you feel your nonprofit deserves a Wikipedia page, or you want certain Wikipedia pages to mention your nonprofit or some prominent person associated with your nonprofit, this resource is for you.

As someone that’s created more than a dozen Wikipedia pages that have not been deleted, I know what I’m talking about. 

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help

Updating my resource on volunteering abroad: your help needed

Images, in the style of petroglyphs, of people doing various activities, like writing or construction.

For many years, I’ve maintained a resource to help people understand the various types of volunteering abroad programs and to evaluate a program they might be interested in. I’ve also included two lists on that page:

  • one is a list of volunteering abroad programs where participants do NOT have to pay (these are all long-term volunteering gigs, like the Peace Corps, UNV, etc.), and
  • the other is a list of where participants DO pay but the programs also meet the criteria for an ethical volunTOURism company (they don’t take absolutely anyone so long as they can pay, they vet participants, the activities are designed by local people, no “white saviorism” type activities, no working with orphans or wildlife, etc.).

That resource is here.

But I’m sorry to say that COVID seems to have taken away a lot of programs, particularly on that second list. I just updated the page, removing those now defunct programs. But I’d like to add to the page, if there are additions out there.

If you know of a volunteering abroad program that you think meets the requirements to be listed on my page, either DM me or use this form to contact me. Please FIRST view my page and see if I already have it listed.

Do NOT use the comments to recommend a company – I’ll delete it as soon as I see it. I will accept ONLY DMs or recommendations on the contact form.

Breaking down online barriers for online volunteers with disabilities

images meant to look like cave drawings, one of a woman using a smartphone and one at a desktop computer.

Online volunteering – virtual volunteering – creates new avenues for people to be able to volunteer for causes they want to support, but online environments present challenges for people with disabilities.

Many adults with disabilities are excluded not just in onsite situations, but in the digital world as well, further limiting their ability to engage in paid work and voluntary service. But just as by removing onsite barriers and enhancing accessibility, we can foster environments where everyone feels welcome and empowered to contribute, we can do the same online.

The UK’s Bridging the Digital Divide: Challenges and Opportunities for Disabled Adults in Volunteering report from September 2023 uses data from NCVO’s Time Well Spent survey to explore these issues. It shares recommendations for both government and agencies that involve volunteers. You can read a summary of the recommendations here.

Also see my own resource, Make All Volunteering as Accessible as Possible: advantages for your program & how to do it.

And, of course, this topic was covered in detail in The Last Virtual Volunteering Guidebook: Fully Integrating Online Service Into Volunteer Involvement, available both as a traditional print book and as an e-book. 

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help