Tag Archives: volunteer

Setting criteria for quality volunteering abroad programs

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The International Ecotourism Society (TIES) and Planeterra, a non-profit foundation dedicated to sustainable community development and environmental conservation through travel, are collaborating to develop a set of criteria that will help international voluntourism providers plan and manage their programs in a responsible and sustainable manner.

The research project will incorporate a global survey program to be undertaken in May 2011 and stakeholder meeting, which will be held Sept. 19-21 during the upcoming Ecotourism and Sustainable Tourism Conference organized by TIES in Hilton Head Island, SC. TIES will produce the final draft for expert committee review and publication in early 2012.

If your organization places volunteers in developing countries, you should contact the project organizers immediately and get involved in this initiative. If you have ever served in such a program, you should contact this initiative as well. Let your voice be heard!

Also see:

  • A listing of the more-than-30 member organizations of the International Volunteers Program Association (IVPA) that is a good place to find reputable volunteer-for-a-fee programs.
  • For people in the United Kingdom, there’s the Year Out Group, an association of gap-year-abroad organizations that meet certain standards in order to be a member. The Year Out Group does not however organize or arrange year out programs, but it’s a good place to find reputable programs.
  • Reality Check: Volunteering Abroad: a detailed resource for those who dream of volunteering abroad. Provides a great deal of detail on what you need to do to make a great candidate for the PeaceCorps, VSO, UN Volunteers, etc.
  • The realities of voluntourism: use with caution: Voluntourism is really awful and really good. I’m totally against it and I support it. Confused yet? This opinion piece is my attempt to explain why voluntourism sometimes works and why, very often, it’s dreadful.
  • Vetting Organizations in Other Countries, for those who are negotiating directly with an organization in another country.
  • Hosting International Volunteers: More and more local organizations in developing countries are turning to local expertise, rather than international volunteers, to support their efforts. However, the need for international volunteers remains, and will for many, many years to come. This resource provides tips for local organization in a developing countries interested in gaining to international volunteers.
  • transire benefaciendo: “to travel along while doing good.” Advice for those wanting to make their travel more than sight-seeing and shopping.

No, You Should Not Go to Japan to Volunteer

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Whenever a disaster strikes, thousands of people in countries all over the world start contacting various organizations and posting to online groups in an effort to try to volunteer onsite at the disaster site.

But what most of these people don’t realize is that spontaneous volunteers without the specific, high-level training and expertise that’s actually needed in the area, no affiliation with a credible agency and no local language skills can actually cause more problems than they alleviate in a disaster situation. The priority in these situations is helping the people affected by the disaster, NOT diverting resources to house, transport and otherwise take care of outsiders. In many of these situations, there is NO food, shelter or services to spare for outside volunteers. Volunteers coming into post-disaster areas have to be absolutely self-sustaining for days, even weeks, bringing in all of their own food and shelter. No shelter or safety measures can be provided to volunteers by the government or local people in many of these situations.

Japan and Haiti are incredibly complicated situations that require people with a very high degree of qualifications and long-term commitment, not just good will, a sense of urgency and short-term availability. These volunteers need to be extensively vetted, to ensure not only that they have the proper training and emotional stability to handle a post-crisis, low infrastructure situation, but also, to ensure they aren’t there to take advantage of unattended houses and shops, or even to exploit disaster victims.

Also, more and more agencies are hiring local people themselves, even immediately after a disaster, to clean rubble, remove dead bodies, build temporary housing, rebuild homes and essential buildings, and prepare and distribute food. Hiring and coordinating local people to do these activities themselves, rather than bringing people in from the outside, helps stabilize local people’s lives much more quickly!

People outside of disaster zones also start gathering supplies from family, neighbors and co-workers, envisioning themselves packing up the boxes of supplies and some organization somewhere paying to ship those boxes to post-disaster zones. But it is so much cheaper and more efficient for response agencies to buy and ship these items from areas that are MUCH closer to an affected area that most (all?) refuse these items. Plus, it’s better for relief agencies to buy clothing, shoes, medicine, toiletries, etc. new, or to accept donations in bulk directly from manufacturers and retailers, rather than going through donations made by countless numbers of individuals, which are filled with inappropriate items.

What to do with all these people calling your agency or posting to online groups saying, “I took a First Aid class a few years ago – how can I go to Japan and help?!?” Explain to them why they won’t be going, and strongly encourage them to get training now for possible disasters in their own geographic area instead. I direct people to the Red Cross, telling them that it will take at least a year to go through all of the training provided, and if they aren’t ready to make that training commitment, they aren’t ready to be a volunteer in disaster zones. Volunteering with an organization that helps people locally in other kinds of crisis situations — a domestic violence shelter, a suicide hotline, a crisis center, etc. is also excellent training that is valued by those mobilizing post-disaster volunteers.

Here is what aid agencies are doing in Japan. I also direct people to these agencies to donate financially.

Also see this article on DIY volunteers in Haiti.

The numbers for my page Volunteering To Help After Major Disasters are through the roof. Because this is one of the pages I have monatized, I’ll be donating all of the ad revenue generated for March by this page to the American Red Cross.

Also see this essay: Why Waiting to Give to Japan is a Good Idea.

TV depictions of volunteerism

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In addition to being highly amused at how television dramas portray international aid workers, I’m even more amused by certain comments made on various TV shows, mostly about comedy, about volunteerism.

I’ve been collecting quotes regarding volunteering and community service from various TV shows for a few years now: I hear one, usually on a re-run, and run scrambling to Google to find it if it was too long to write down. I know there are TONS of hilarious quotes from The Simpsons regarding volunteering and community service, but I can never find them online later… Here’s one that I was able to find soon after I heard it:

Homer: Community service? But that’s work! What about jail?
Judge: Community service!
Homer: No, I want to go to jail. Free food, tear drop tattoos, library books that come to you. I’ll serve anything but the community!

I didn’t hear this one, but found it online; it’s from from The Vampire Diaries:

Pageant contestant: Just because my DUI made my community service mandatory doesn’t mean I was any less committed.

Another I didn’t hear myself, but found online; it’s from Scrubs:

Dr. Kelso: Attention surgical residents still hoping to have a job next year. The annual blood drive is upon us, and I will be needing a volunteer to greet our donors as the hospital’s new mascot, the friendly hypodermic needle, Mr. Prick… We’ll probably change the name.

But by far, I’ve found the most quotes online regarding volunteering from The Office, a show I so adore. The first three are from the character Dwight:

Volunteerism is important. Every weekend I volunteer at the local animal shelter, they need a lot of help down there. Last Sunday I had to put down 150 pets by myself.

And I did not become a Lackawanna County volunteer sheriff’s deputy to make friends. And by the way, I haven’t.

One more from The Office – an exchange between two characters:

Ryan: Jim. I wanted to apologize… for how I treated you last year. I lost sight of myself and now that I’ve quit the rat race I’ve realized there’s so much more to life than being the youngest VP in the company’s history. I’ve even started volunteering. Giving back to the community.

Jim: Well that’s great. You’re talking about your court ordered community service?

Ryan: I don’t need a judge to tell me to keep my community clean.

Jim: But he did, right?

The most hilarious depiction of volunteerism I’ve ever seen? The entire episode of “The Old Man“, where Jerry and his friends volunteer to help senior citizens. It’s priceless. I wish nonprofit organizations had permission to use it in volunteer orientations and trainings.

All this came to mind because Susan Ellis is focusing her March hot topic on jokes regarding volunteerism. It’s even more great stuff to make you laugh on a Friday.

voluntourism: use with caution

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An incendiary report by South African and British academics focuses on “orphan tourism” in southern Africa and reveals just how destructive these short-term volunteering programs can be to local people, especially children.

It works like this: Western tourists pay an organization to travel for a few weeks, even several weeks, to a poor but exotic place where foreign volunteers are supposedly needed to help countless abandoned children, giving love and support to desperate young children. Providing an emotional connection with needy young children for a few weeks is at the core of what these voluntourists want to experience.

This report brings up many of the things I do in my own caution about volunteering abroad, such as how these programs can take away local jobs. But in addition, as this report notes:

There are serious concerns about the impacts of short-term caregivers on the emotional and psychological health of very young children in residential care facilities. The formation and dissolution of attachment bonds with successive volunteers is likely to be especially damaging to young children. Unstable attachments and losses experienced by young children with changing caregivers leaves them very vulnerable, and puts them at greatly increased risk for psychosocial problems that could affect their long-term well-being.

VSO UK said a few years ago that young people are often better off backpacking in developing countries, traveling and getting to know local people simply as paying tourists, rather than paying for most “voluntourism” experiences. VSO’s criticisms of paying-to-volunteer companies are absolutely right on:

a lot of young people are exploited by gap-year volunteer charities, being told that they are going to help people when, in reality, the volunteers are just making money for the company by paying for their feel-good experience (and these volunteers could have had just as meaningful experience had they simply traveled in the country as tourists.

A lot of pay-to-volunteer companies cater to the needs of the voluntourist rather than the local communities they claim volunteers will support. The voluntourist gets a feel good experience, but the local people don’t really benefit in any tangible way. These companies can contribute to that old-time colonialist thinking: we’re from the West, and we’re here to help you poor, pathetic people. That’s not a way of thinking that should be cultivated. And I get anywhere from annoyed to enraged by the attitude by many in the west: I’m a good person with a big heart and therefore I should be sent to a poor country, housed and fed, and allowed to cuddle orphaned babies and hug disaster survivors.

In addition, some voluntourists — people who pay for a feel-good experience — are not properly trained, supervised or supported, and are put in dangerous situations and are permanently injured or even killed in accidents that were easily preventable. For instance, a British student was electrocuted while working as a conservation volunteer in Fiji and a panda cub bit off part of the thumb of an American volunteer who was feeding the animal at a reserve in southwest China.

But with all that said, I also believe that not all of the pay-to-volunteer companies out there are misguided or exploitative. There are companies that employ local people in most paid roles with the company, that put the volunteers in positions where the volunteers are learning from local people as much, if not more, than they are teaching/leading/working, that keep volunteers as safe as any tourist to the country can be, and that give volunteers a great (nothing short of great for that amount of money), immersive experience. There are companies that open the eyes of Westerners about the realities of developing countries and what it really takes to transform communities, with volunteers knowing up front that their few days or weeks aren’t going to make any difference in the lives of local people in the long-run, and learning that its their post-trip actions and new knowledge that could make a difference for those local people in the long-run.

Here are directories of short-term volunteering organizations, online and in print, that can help you identify credible programs:

I strongly recommend the book How to Live Your Dream of Volunteering Overseas, by Joseph Collins, Stefano DeZerega, and Zehara Heckscher. It will give you details about what international volunteering really entails, why some organizations require that international volunteers pay, suggestions on how to raise funds for such, and an excellent overview of your options for fee-based overseas volunteering. But best of all, it provides tips and worksheets that can make your volunteering have real impact for the local people, and benefits for you long after the experience is over.

Also see “The possible negative impacts of volunteer tourism” by Daniel A. Guttentag, published 26 March 2009 (fee required – or try your local library).

Here’s THREE endorsements of pay-to-volunteer programs that I will make, but only because I know the people heading these organizations, I know they don’t take just anyone (candidates must have some basic skills), and I know what difference these organizations make for local people (not just how warm and fuzzy they make the participating volunteers feel):

World Computer Exchange

      (WCE). Volunteers travel in teams of seven and assist local WCE partner organizations that have received WCE computers. Volunteers assist with troubleshooting, training and technical support. To be eligible, volunteers must be 21 years of age, have some prior tech skills, and a willingness to participate in technology-related tasks and education. For certain trips there are some language requirements. Trip participants also visit local families and enjoy a variety of opportunities to experience the local culture. Also, accepted volunteers must pay the costs for their trip (flight, etc.).

Unite For Sight and its partner eye clinics and communities work to create eye disease-free communities. “While helping the community, volunteers are in a position to witness and draw their own conclusions about the failures and inequities of global health systems. It broadens their view of what works, and what role they can have to insure a health system that works for everyone…” This program was featured on CNN International. Volunteers, both skilled and unskilled, are 18 years and older, and there is no upper age limit. It is obligatory for accepted volunteers to purchase insurance coverage through Unite for Sight’s recommended provider, and volunteers are responsible for all travel arrangements, visa vaccine requirements, lodging, airfare, food, and any additional expenses.

Global Xchange, a program of VSO UK, proclaims proudly, “Looking for a holiday? Look somewhere else.” It’s made up of two programs: Youth Xchange, which gives 18-25 year olds from the United Kingdom the chance to spend six months making a real difference to the lives of disadvantaged people; and Community Xchange, a six-week programme for community workers and practitioners to learn how to help young people become active global citizens, and how to get different cultures interacting with each other and exchanging ideas.

If you have volunteered overseas and paid a fee for the experience, I strongly urge you to offer comments about that company on Yelp or your own blog. Some of the most frequently asked questions on online groups, such as YahooAnswers or The Thorn Tree, are regarding experiences with fee-based volunteering abroad programs. People ask, “Has anyone heard of such-and-such organization, and is it a good idea to use them to go to Africa to volunteer?” You could help others make the right choices by reviewing the company that sent you abroad, on Yelp or any other customer review site.

If you want to volunteer abroad on a short-term gig, and are wondering how you are going to pay the two or three thousand dollars to make it happen (your payment covers transportation in the country, housing, training, staff supervision and support, work permits from the government, and security), see: Funding Your Volunteering Abroad Trip. And buyer beware: ask the tough questions of the company, and ask to speak with at least two people who have volunteered abroad with the company. How the company reacts to your questions will speak volumes about the quality of the company.

If you want to volunteer long-term (six months – two years) in a program that does NOT require you to pay (PeaceCorps, VSO, UNV, etc.), and you are highly-skilled (you speak another language in addition to English, you are a successful professional or business owner who can train others in some areas of your expertise, you have volunteered or worked extensively locally, in your own community, in capacity-building activities, etc.), see this resource. If you aren’t highly-skilled but want to engage in activities over the next few years that will make you a more viable candidate for long-term volunteering programs, this same resource will also help you.

July 17, 2017 update: Charities and voluntourism fuelling ‘orphanage crisis’ in Haiti, says NGO. At least 30,000 children live in privately-run orphanages in Haiti, but an estimated 80% of the children living in these facilities are not actually orphaned: they have one or more living parent, and almost all have other relatives, according to the Haitian government.

Peace Corps must better address assaults and murders of members

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With the passing of Sargent Shriver, and the anniversary of the John F. Kennedy presidency, a lot of organizations and media have been celebrating the Peace Corps. And that’s terrific, because I think the Peace Corps is an incredible agency, one that’s done amazing work and that I hope will be around for many, many more years.

But now is a time when the Peace Corps also needs to take a hard look at itself with regard to how it deals with the safety of its members in the field, particularly its female members, and particularly with regard to sexual assault, including rape.

Bad things happen to aid workers, even in the Peace Corps. I saw some disturbing things when I worked abroad, and dealt with some very disturbing things first hand. Aid workers — especially women — are in very vulnerable situations when they are abroad, no matter their ages, no matter how they dress, etc. — and sadly, there are many people who will take advantage of that vulnerability.

I’m a fan of the Peace Corps, though I’ve never served in such. I’ve met up with many Peace Corps members in the course of my work and travels abroad, and they have been consistently wonderful people. I love trading stories with them. I love reading their blogs. I love the projects they undertake. I’m a believer.

But that doesn’t mean that I’m not extremely bothered by mistakes by the Peace Corps with regard to the sexual assault and murder of some of their members, particularly over the last 10 years. And these gross mistakes need to be talked about in the open, in a very public way.

In the last decade, there have been 1000 sexual sexual assaults and rapes of PeaceCorps volunteers, and the vast majority of the victims have been women. This month, the USA television network 20/20 has put together a piece about women Peace Corps members who were sexually-assaulted while serving abroad, and how these women’s needs both before and after these crimes were not addressed by the Peace Corps. You can view the interviews with some of these former Peace Corps members here.

20/20 also did a profile of a slain Peace Corps volunteer, Kate Puzey, who was murdered after the Peace Corps leaked her name to a suspect she had accused of sexually abusing children. You can view part of the story here.

There is more at the 20/20 web site, but the specific videos related to the Peace Corps are hard to find there, so expect to look around quite a bit.

My heart breaks for these women who were ready to give up two years of their life working abroad, living in conditions that most Americans could not tolerate, far from their friends, families and homes, all to make a small corner of the world a bit better and to help people understand that, at our best, Americans can be good, caring, supportive people. And my heart breaks because I’m watching an important institution stumble — even fail — in a very public way.

When you have messed up as an institution, it’s not time to circle the wagons and chant “no comment” over and over again. It’s not time to roll out meaningless statistics like “98% of our members say they felt safe while serving” or to say that “the investigations are ongoing.” It’s time to do everything possible to sit down face-to-face with *every* aggrieved person and say, “Please tell me what happened,” followed by, “What did our organization do/not do for you.” You don’t have to admit guilt at that time, but you DO have to listen, to take notes, and to show that you care. And it’s time to say, in a very public way, “We are talking to every person, face-to-face, who has said this happened to them, and we are going to help connect them with the information and resources they need. Because we deeply care about what has happened.” The perception of transparency, honesty and accountability are absolutely vital for any institution to be trusted and supported by the public. And even if litigation is pending, it IS possible to address those perceptions both for those who have been harmed and for the public who are watching events unfold.

AND IT’S NOT THAT HARD.

Institutions are made up of people, and people make mistakes, so not only is no institution going to be perfect, there are sometimes going to be some really awful things done by humans representing those institutions. But this isn’t random misteps at the Peace Corps; the 20/20 story shows that there is a systematic problem:

  • the organization does not know how to consistently address accusations of sexual assault or criminal activity that are observed by its members,
  • its staff members do not know how to consistently address fears of sexual assault addressed by their members,
  • its staff members do not know how to consistently address the needs of Peace Corps members who are the victims of sexual assault, and
  • staff do not know how to appropriately address this kind of negative, truthful media report.

Make it right, Peace Corps. You can correct this. Starting now. There are plenty of things you can do that won’t jeopardize any legal proceedings currently under way or in the works. Think about what the right thing is to do — every staff person knows what that is — and then do it. And I will blog about how wonderful it is that you have turned things around.

Peace Corps Online, an independent news source regarding the PCs, has covered ABC’s investigation of the murder of Benin PCV Kate Puzey. Its own original coverage of the crime, comments on Peace Corps actions, the email Puzey sent her country director about sexual incidents with Puzey’s students and with another PCV, the back story on how RPCVs helped the Puzey family, and Peace Corps’ official statement. There is also this PCOL Editorial: One major shortcoming that the Puzey murder highlights is that Peace Corps does not have a good procedure in place for death notifications.

What online community service is – and is not

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There is a for-profit company based in Florida, Community Service Help, Inc., that claims it can match people have been assigned court-ordered community service “with a charity that is currently accepting online volunteers” – for a fee, payable by the person in need of community service. There is no list on the company’s web site about what people do as online volunteers through the company, and no list of “charity partners” that use this service – at least not as of the day I’m posting this blog. There is a list of testimonials from people who have supposedly used the service — testimonials which all sound amazingly the same, as though they were all written by the same person. There is also no listing of the names of the staff people and their credentials to show their experience regarding online volunteering or community service.

I found out about this company because someone was posting about it on YahooAnswers > Community Service in response to anyone who was seeking community service per court order.

I was alarmed for a number of reasons, most of which I’ve noted in the opening paragraph, in bold, and also because online volunteering opportunities are plentiful – so plentiful that it’s nothing short of exploitative to charge people to find them. Here’s just a FEW of the many, many places to find online volunteering (Aug. 14, 2015 clarification: note that this is a list of examples of legitimate virtual volunteering with legitimate nonprofits, and it’s offered to show what online volunteering really looks like; not all of these nonprofits meet the standards required by courts or probation officers for community service):

Distributed Proofreaders. These online volunteers turn public domain books into online books, mostly for Project Gutenberg.

Electronic Emissary, one of the best known and most respected online tutoring programs, where adult volunteers help students in a variety of complex academic-based projects.

Environmental Protection Agency (EPA) Volunteer Monitoring Program
This is a mix of online and remote volunteering. Volunteers collect data from the environments around them and submit the information online to the EPA.

Idealist/Action Without Borders has many of the volunteer tasks listed on its site that are online. To find them, do keyword search using online and virtual. You will have to read each assignment carefully to ensure they are actually virtual.

Extraordinaries, hosts a database of micro-volunteering assignments (tasks that can be completed in around an hour or two) in support of different nonprofit organizations.

Infinite Family, an online mentoring program matching adults and families in the USA with at-risk, impoverished children in South Africa.

LibriVox, a nonprofit that coordinates online volunteers to record audio versions of public domain books.

Nabuur, which recruits online volunteers to support organizations working in or for the developing world.

TestPrepPractice Math Tutors

United Nations Online Volunteering Service lists at least a few hundred online volunteering opportunities at any given time, at organizations working in or for the developing world (not just UN agencies). This is the largest database anywhere of online volunteering opportunities.

VolunteerMatch has many of the volunteer tasks listed on its site tagged as virtual volunteering.

That’s not only a short, not-at-all comprehensive list of organizations that are focused specifically on online volunteers: there are thousands of traditional organizations that involve online volunteers as translators, web page developers, researchers, writers, subject-matter experts (SMEs), pro bono consultants, and on and on (I volunteer with the Girl Scouts, and my service is 90% online; I help with communications issues). And there’s also dozens of organizations that allow volunteers to engage in home-based volunteering, knitting blankets for babies who are HIV positive, or organizing food drives for local free food pantries or local animal shelters, and on and on. (Aug. 14, 2015 clarification: note that the aforementioned is a list of examples of legitimate virtual volunteering with legitimate nonprofits, and it’s offered to show what online volunteering really looks like; not all of these nonprofits meet the standards required by courts or probation officers for community service. You can find a comprehensive listing of where to find legitimate online volunteering here, but note that not all nonprofits, online or onsite with traditional volunteer engagement, can accommodate court-ordered community service folks)

So, of course, I was alarmed to find a for-profit company charging people for access to online volunteering opportunities when such opportunities are so freely and easily accessible. In addition, there is no guarantee that an agent of the court will accept online service as fulfillment of community service; I have been approached by dozens of people who want to volunteer online for community service fulfillment, and when I’ve told them to get permission from the court first, they call or email back to say the judge or probation officer refused, because the judge or probation officer felt there was not enough monitoring/supervision. Even so, many courts have been open to the idea, so long as the nonprofit or government agency that will involve the online volunteer can provide proof that the person really did the hours needed.

(I’ve been lucky enough to have involved some court-ordered folks as online volunteers – and I have to say that all of them have ended up volunteering for more hours than they were required to do.)

I started investigating this company immediately. I contacted several associations of nonprofits, including the Florida Association of Nonprofit Organizations (FANO), a couple of DOVIAs (directors of volunteers in agencies) in Florida and various colleagues that research volunteering, including online volunteering. Not one had ever heard of this organization. So I filed a notice with the Florida State Attorney General’s cyberfraud division. The Consumer Services Department of Miami-Dade County began its investigation in December.

Today, the owner of Community Service Help, Inc. called me because of the investigation. He wanted to explain what his company does. And what does his company do? A person pays him $30, and he gives you access to online videos that are supposed to help you be a better person. You do not perform any community service at all; you watch videos. The company’s representative was adamant that watching videos is community service — and that watching them online makes it online community service. The people who use his service do no activities other than watching videos as their “community service.” Through a nonprofit organization in Michigan, he arranges for paperwork to be sent to the court or probation officer that says the paying customer has completed the “community service” and how many hours they spent doing such.

Of course, watching videos is not community service. Court-ordered community service offline looks like this. Or this. Community service involves activity, it involves engagement, it involves an action to do something that needs to be done and that actually helps the community or a cause. Note that there’s no mention at all on these real community service pages regarding watching videos to fulfill court-ordered community service.

Online community service activities look just like online volunteering activities – and also don’t involve watching videos, outside of a person training to be, say, an online volunteer mentor or, perhaps, judging videos that have been submitted to a nonprofit or government agency for some kind of contest. Or maybe watching videos to find information an organization is looking for as part of the person’s online research assignment.

One can only imagine what the paperwork that Community Service Help, Inc. submits to the court or a probation office, or that is submitted by its mysterious “charity partners,” says that the person actually did to complete his or her community service hours (good luck finding an example of such online). I’m sure the judges or probation officers have no idea that all the person did to complete his or her hours was to pay a fee and watch videos on his lap top or smart phone (or, at least, someone watched those videos — who knows who!), that there was no completion of an actual activity that helps a nonprofit, a government agency or those such agencies serve.

The further shock is that, as I’ve researched, there seems to be many of these organizations charging people who have been assigned court-ordered service for freely-available information and resources! Another one is Community Service 101, which charges a monthly fee for users to track and report their hours – something they could do for free on a shared GoogleDoc spreadsheet. There’s also this nonprofit, Facing the Future With Hope, which also offers to find online community service, for a fee. Note that neither web site offers any examples of what online volunteers actually do, what nonprofits actually involve these online volunteers, etc.

While I have no issue with a nonprofit organization, or even a government agency, charging a volunteer — a person who is helping on his or her own, or because a court or school is requiring such — to cover expenses (materials, training, staff time to supervise and support the volunteer, criminal background check, etc.), I have a real problem with companies charging people for freely-available information, and for judges and probation officers accepting online community service that consists of a person watching videos.

If it’s a for-profit company, you should be able to find on their web site:

  • A list of courts, by name, city and state, that have accepted community service arranged through this company (not just “courts in Florida”, but “the circuit court of Harpo County, Florida”
  • A list about specific activities that people do as volunteers through the company
  • A list of “charity partners” or nonprofit partners or government agency partners that use this service
  • The names of staff and their credentials to show their experience regarding online volunteering or community service.
  • A list of all fees – specific dollar amounts
  • A scan of a letter they have provided to a court, a probation officer, a school, a university, etc. (with the contact name for the person blocked out, ofcourse), so you know exactly what the organization says to confirm community service.
  • A list of every court, school and university that has accepted the community service hours this company has ever arranged for anyone.

If it’s a non-profit company, you should be able to find on their web site:

  • Their most recent annual report that notes their income and expenditures for their last fiscal year
  • The names of the board of directors
  • The names of staff and their credentials to show their experience regarding online volunteering or community service.
  • A list of courts, by name, city and state, that have accepted community service arranged through this company (not just “courts in Florida”, but “the circuit court of Harpo County, Florida”
  • A list about specific activities that people do as volunteers through the nonprofit organization
  • A list of “charity partners” or nonprofit partners or government agency partners that use this service
  • A list of all fees – specific dollar amounts
  • A scan of a letter they have provided to a court, a probation officer, a school, a university, etc. (with the contact name for the person blocked out, ofcourse), so you know exactly what the organization says to confirm community service.
  • A list of every court, school and university that has accepted the community service hours this company has ever arranged for anyone.

Good look trying to find this information on the pay-a-fee-for-community-service sites named on this blog.

Will organizations that claim to represent the community service sector such as the Corporation for National Service or AL!VE, investigate? And take a stand? Stay tuned…

November 6, 2012 update: I just got got email from a TV reporter in Atlanta, Georgia who used my blogs about this scam to create this excellent video about this scam and the people behind it. Thanks Atlanta Fox 5!

February 2013 update: Here’s the latest on what’s going on with this company.

2014 update: The Last Virtual Volunteering Guidebook offers detailed advice that would help any court understand how to evaluate the legitimacy of an online volunteering program. It’s geared towards nonprofits who want to involve volunteers, but any court or probation officer would find it helpful, as more and more people assigned community service need legitimate, credible online volunteering options.

August 14, 2015 update: this company continues to try to lure people with false promises about online community service. I have info on how they attempt to harass me online, and the blog links to all of the blogs I’ve written about this and other countries to date, including accounts of people whose community service through this company was rejected by the court.

July 6, 2016 update: the web site of the company Community Service Help went away sometime in January 2016, and all posts to its Facebook page are now GONE. More info at this July 2016 blog: Selling community service leads to arrest, conviction

Also see:

My voluntourism-related & ethics-related blogs (and how I define scam)

This blog is one of the most popular I have ever written. However, all of the time and effort that has gone into researching this topic and sharing what I’ve learned here has been entirely unfunded – I’ve done it entirely as a volunteer. f you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.

Being emotionally ready to volunteer – or to continue volunteering

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graphic representing volunteers

Culture Matters is an online curriculum specifically developed by the Peace Corps to help newly-accepted members acquire some of the knowledge and skills they will need to work successfully and respectfully in other cultures. It’s not just about cultural sensitive or cultural awareness, however; it’s also about knowing what to do when one is personally stressed out, feeling overwhelmed, etc. It’s a combination of self-evaluation and self-strategizing. It not only helps to build volunteers’ awareness of how to handle a variety of challenges, it also might help to screen out people who are not emotionally nor mentally prepared, or not emotionally resilient enough, to serve overseas.

Even if your volunteers are not going overseas, they can face feelings of isolation, stress, even fear, especially if they are in high responsibility or high-stress roles, such as

  • counseling women who have been abused (including rape victims)
  • fighting fires
  • providing emergency health care
  • participating in search and rescue missions
  • counseling low-income people regarding financial management
  • repeatedly communicating about a controversial issue that often incites hostility among some audiences
  • working in a facility that houses abandoned animals
  • mentoring high school students
  • serving food to people who could not eat otherwise
  • working with clients in a hospice program
  • helping at a free clinic
  • leading entire teams for a high-profile project
  • providing services to people who have lost everything to a fire or natural disaster
  • providing services to crime victims
  • training people in activities related to any of the above

Volunteers in these and other situations may need mental and emotional health support — activities that will relieve stress, address emotional conflicts, and help them explore how to balance work, volunteering, family and social activities. Otherwise, you risk volunteer burnout, or volunteers providing sub-par service.

Creating such an online curriculum for your own volunteers can be as easy as finding or recruiting a volunteer to interview current and previous volunteers, compiling their feedback into a draft curriculum, and then asking the volunteers to offer edits and suggestions. What a great assignment for someone looking for an internship as a part of their university studies, a retired human resources professional looking to volunteer for a limited task at your organization, someone who wants a project that will look great on their résumé, and on and on.
As part of creating your online curriculum for volunteers to help them handle stress, map resources in your community that can support your volunteers’ health and mental well-being. These can include:

  • communities of faith and secular/ethical societies
  • debt counseling services
  • for-profit and non-profit exercise clubs (private health clubs, the YMCA and YWCA, community pools, T’ai Chi clubs in the park, yoga classes, sports clubs. etc.)
  • centers for aging/senior support
  • free and low-cost health clinics

Also, develop a list of “escape hatches” — lists of of free or very low-cost places nearby where your local volunteers can get away, relax and recharge. This can be a list of nearby city, state and national parks, a list of cinemas in the area, places to get a massage, a manicure, a pedicure or a facial, dance studios, golf courses (even miniature golf courses), art museums, and on and on. If you visit each of these places, you may be able to establish discounts with these organizations for your volunteers.

Provide information about these resources (web site address, physical address, hours of operation, etc.) to all volunteers. Provide the information via a regular group meeting, and/or via your online community. Put brochures for these resources in a place where volunteers take breaks. You can also use the information in one-on-one situations, but the information should be provided to all volunteers, not just those you think might need it.

Provide information on how to reach these places by mass transit and by bike — or provide web site URLs where your volunteers can find this information.

Compiling all of the above information and putting it together on an internal web site or on paper, or gathering brochures from all these various different sites and making a display of them in a staff break room, is a great task for a volunteer.

Even if most of your volunteers don’t take advantage of these free and low-cost services, think of the message you are sending to your volunteers by providing this information: that you value them and their health, that you understand that their volunteering activities can be stressful, and that your organization CARES. What a powerful form of volunteer recognition.

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.

aid worker arrested in Haiti

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An American aid worker is being held in Haiti, accused of kidnapping a 15-month-old boy. Paul Waggoner is the co-founder of Materials Management Relief Corps, a humanitarian organization that seeks to provide logistical support to medical workers in Haiti.

According to news reports, Waggoner was working at the Haitian Community Hospital in Petionville in February when a Haitian man sought treatment for his 15-month-old son. The child died. Dr. Kenneth Adams, a volunteer physician on staff at the Haitian Community Hospital, said he was present when the child’s father returned to see his son and “witnessed as the father looked at the baby for several minutes, waiting for the baby to breathe.” He said the man took pictures with the deceased baby before he left. Jeff Quinlan, who was working as director of security at the hospital when the child arrived said he told the father that the boy had died and instructed him to return within 24 hours to take the body. But he said the father instead returned more than 24 hours later with a “witch doctor” claiming the child was still alive. Hosptial workers said the body was cremated because the father had not claimed the remains within 24 hours.

Waggoner had nothing to do with the child’s care, according to hospital staff. One colleague said this may be an effort to extort money from Materials Management Relief Corps or Waggoner’s family. The conditions in Haiti’s National Penitentiary, where Waggoner is being held, are horrific: as many as 70 inmates are crowded into 20-by-20 foot cells without plumbing, in lockdown conditions. Diseases, like tuberculosis and AIDS, are rife in the prison. Haiti is also currently battling a cholera epidemic.

I’m going to go out on a limb here and say that I believe Mr. Waggoner is innocent, and, therefore, this case illustrates one of the risks faced by aid workers that doesn’t get talked about much: getting entangled in local justice systems. It’s why I do not encourage people to volunteer on their own, sans any host organization: Mr. Waggoner at least has the support of Materials Management Relief Corps. But an independent volunteer who waltzes into a local NGO and just starts helping – if he or she is falsely accused of stealing, of hurting a child, or worse, there is NO organization that will be helping you!

Indeed, there are some aid workers that do bad things:

All horrific cases, and all of these cases put all aid workers under a cloud of suspicion in many countries, making their work extremely difficult. But the reality is that most aid workers not only do not engage in such horrific behavior, aid workers are also frequently the target of sexual abuse, kidnapping and assault themselves: type aid worker sexually assaulted into Google.com and you will end up with a long, horrific list of incidents against aid workers including stories that talk about:

And on and on. I’m a frequent international traveler and sometime aid worker myself, and don’t want to be alarmist. I do believe you can do good while traveling abroad. But take security cautions seriously, and remember that the more solo you are, the harder it will be to get any support if you face a local justice system.

You can contact US government officials to urge them to do more to secure Waggoner’s freedom. Blog about this case yourself to raise the profile of this case on search engines and, potentially, in the media.

Also see Vetting Organizations in Other Countries.

UPDATE: He’s just out of prison, but still in Haiti.

July 17, 2017 update: Charities and voluntourism fuelling ‘orphanage crisis’ in Haiti, says NGO. At least 30,000 children live in privately-run orphanages in Haiti, but an estimated 80% of the children living in these facilities are not actually orphaned: they have one or more living parent, and almost all have other relatives, according to the Haitian government.

Your flow chart for volunteers

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Too often, volunteer involvement is described this way:

Volunteers contact us, we give them an assignment, they do it. Ta da!

This simplified description comes often from people who are from the for-profit/corporate sector or who are in senior management – they have no idea how much work it takes behind the scenes for successful volunteer engagement.

Volunteers should certainly feel like getting into an assignment is seamless and quick, but to give volunteers that experience actually takes a LOT of planning behind-the-scenes by the organization. For instance, there are rarely a plethora of well-defined tasks or roles laying around a nonprofit office waiting to be done by just anyone with some time on their hands and a good heart. It takes a lot of time and support to develop volunteering assignments, including “micro-volunteering” tasks that will take just a few hours, and not just any person is appropriate every assignment – some require particular skills, a certain amount of time within a specific time frame, or work at a particular type of day.

In addition, a person’s desire to volunteer is often not enough for a volunteer to be successful: a candidate needs to be screened at least a bit in order to make sure the volunteer understands the very real commitment he or she is making, even if that commitment is just a couple of hours. The candidate may need to be further screened to make sure he or she really does know how to do the assignment. To not do any screening means much more time down the road for the organization, tracking down volunteers, correcting sub-par assignments, finding more volunteers or staff to re-do assignments that were poorly done or not done at all, etc.

And, ofcourse, supporting volunteers takes a lot of time, no matter how automated you make the process. Someone has to be contacting volunteers to ensure they are getting assignments done, have the support they need, etc. Someone has to keep volunteers in-the-loop about what’s happening at the organization, and to recognize the value of their work – otherwise, those volunteers go away.

A terrific, easy exercise that can be really helpful in showing just what it takes for your organization or an individual department to involve and support volunteers successfully is to create a flow chart mapping your volunteer engagement, or a series of maps for different parts of the volunteer management process — the volunteer in-take process, the volunteer assignment development and matching process, the volunteer support assignment, etc. You could do charts for each of these processes, and then show how they all intersect.

You can do this mapping exercise alone, by yourself (if you are the coordinator of volunteer program or involve large numbers of volunteers yourself), or you can do this with a group of employees and volunteers. A dry erase white board with markers is best, but any computer program that allows you to do a flow chart or graphics will work as well.

Here’s one example of what a volunteer in-take flow chart could look like as a result of your mapping exercise (every organization is different):

Don’t be surprised if, in doing this process, you find gaps in your volunteer management process. I’ve done this mapping process with several departments and organizations, and the results have been revealing. Many times, I’ve found that an organization thinks it isn’t recruiting enough volunteers when, actually, it is — a lot of people are, in fact, responding to recruitment messages, but their information isn’t being forwarded to the coordinator of volunteers, or the volunteers are getting responses weeks or months after they express interest, instead of within hours or a few days. If I’m evaluating a volunteer program and an organization cannot produce such a chart — they don’t know what happens when someone calls, they don’t know how information gets to the coordinator of volunteers, the coordinator can’t say how many calls or emails he or she gets every month from potential volunteers, etc. — I know just how deep problems may be regarding the organization’s recruitment, involvement and support of volunteers.

Doing a chart correctly may require interviewing more than one person. For instance, just to map the volunteer in-take process correctly takes interviewing every person who answers the organization’s phone or main email address.

When I’m in charge of coordinating volunteers, I find this exercise quite helpful because it helps me educate fellow staff quickly on what it takes to involve volunteers successfully and helps explain why I’m doing whatever it is I’m doing.

Again, the example above is just for a volunteer in-take process (it doesn’t show how a volunteer is matched to an assignment, or how an assignment gets developed in the first place), and your map could be different for your organization. Maybe you don’t have an onsite orientation; your volunteer orientation may just be an email message, or may be an online video candidates for volunteering can view on their own. In either case, your map needs to show how you know they have read that email message or viewed that video.

Update: this chart and the methodology behind it are detailed in The Last Virtual Volunteering Guidebook: Fully Integrating Online Service Into Volunteer Involvement. The book can help you fully explore the reality of remote volunteer engagement, in terms of policy and procedures, to ensure success, as well as using the Internet to support and engage ALL volunteers, including those that provide some or all of their service onsite. This book was helpful long before the global pandemic spurred so many organizations to, at last, embrace virtual volunteering. This is the most comprehensive resource anywhere on working with online volunteers, and on using the Internet to support ALL volunteers, including those you might not think of as “online” volunteers.

If you have benefited from this blog or other parts of my web site or my YouTube videos and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.

International Association of Fire Fighters is anti-volunteer

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Some of the most vocal opponents to volunteers being used to replace employees and save money are volunteer managers and volunteer management consultants.

Yes, the people who are in charge of promoting volunteer involvement in nonprofits and in singing the praises of volunteers are the same people who balk at the idea of paid staff being let go and replaced with unpaid staff in order to balance the books.

We volunteer managers and volunteer management consultants believe passionately that volunteers have a much more important value than saving money:

  • involving volunteers gives community members a first-hand look at organizations and issues important to their neighborhoods, environments and families.
  • involving volunteers gives the community a feeling of ownership in an organization or issue.
  • involving volunteers creates advocates for an organization or issue, advocates that a lot of government officials and potential funders will listen to with particular interest since they have no financial stake in the organization they are promoting.
  • involving volunteers gives a diversity of people a voice in the organizations that involve them.
  • involving volunteers augments the work of paid employees.
  • some tasks are more appropriate for volunteers than paid staff, not because of level of responsibility but because of the kind of task. This can include everything from mentoring programs to disaster services (the majority of services by the American Red Cross and Girl Scouts of the USA, to name but two organizations, are delivered by volunteers, and that is NOT to save money!)

We volunteer managers and volunteer management consultants continually speak out against volunteers used as replacements for paid staff in order to save money.

So it’s with a great deal of confusion, sadness, and even anger that I recently discovered that the International Association of Fire Fighters, a labor union in the USA representing professional firefighters, is against volunteer firefighters:

Let me be as clear as possible. We as a union, by Convention actions, do not represent or condone volunteer, part-time or paid on-call fire fighters… We as a union, by Convention actions, do not represent or condone volunteer, part-time or paid on-call fire fighters… Although an IAFF member may make a personal choice to join a volunteer fire department, that personal choice is one that can have serious consequences under our Constitution, including the loss of IAFF membership.

Harold A. Schaitberger
General President
International Association of Fire Fighters
September 20, 2002 letter to all IAFF Affiliate Presidents 1

Volunteer firefighters could have stood side-by-side with IAFF members and fought against budget cuts or efforts to replace paid staff with volunteers over the years. Volunteer firefighters could have fought together to ensure firefighting programs are fully funded. They could have been united in calls for firefighters, paid or volunteer, to receive all the training that is needed among all firefighters, paid or unpaid. Instead, the IAFF has declared war on volunteer firefighters — and volunteers in general.

In a meeting with a representative of the State of Oregon Fire Training Section last year, I was informed that the agency makes no distinction among professionals or volunteers when delivering or certifying firefighting training. To them, they are all firefighters, and they are judged on their official credentials and experience, period, not whether or not they are paid.

As it should be.

Before 1850, no city in the USA had fully paid, full-time firefighters.2 Cities began to employ full-time firefighters when people realized full-time firefighters were needed to deal with the number and kind of fires happening in large cities. The USA is now a mix of paid and volunteer-staffed fire houses. But at some point, some paid fire fighters in the USA decided volunteers were a threat. And the IAFF has made that schism official.

This is in stark contrast with Germany, a country that is frequently derided by various folks here in the USA for being too inflexible in its labor laws and government social safety nets, all of which are most definitely pro-labor. It may come as a shock to you, if that’s your point of view, that Germany has a much longer tradition of volunteer firefighting than the USA; many of its volunteer fire companies are much older than our own country. Paid firefighters see no threat from volunteer firefighters, and the firefighting union there happily allows professional firefighters to volunteer in fire fighting stations in their own villages where they live (in contrast to the big cities where they work). I can find no record of a professional fire station in Germany having been converted into an all-volunteer station in order to save money. Even now, Germany has more volunteer firefighters, per capita, than in the USA, and no professional firefighter has lost his or her job to a volunteer.

IAFF’s position on volunteer firefighters is outdated, misguided, outrageous and wrong-headed. It does nothing to protect the jobs of paid firefighters. The consequences of that stand are to the detriment of communities, citizens and environments — and even to paid firefighters themselves.

I could also write an entire blog about the fallacy of the word “International” in IAFF’s title, but I’ll save that for another time.

I hope that state and local volunteer management associations all over the USA will take a public stand on this issue. Please blog about it. Please put something in your Facebook status about it. Tweet about it. Put something in your newsletter about it. Maybe we can help IAFF see that volunteers are not a threat, that volunteers are, in fact, in support of career firefighters. Maybe IAFF members will seek new leadership that understands this.

More:

1 Schaitberger’s comments have disappeared from the IAFF web site since this blog was originally published.

2 Ditzel, Paul C. Fire Engines, Firefighters: the Men, Equipment, and Machines, from Colonial Days to the Present. New York: Crown, 1976.