Tag Archives: twitter

Terrific resources you’re missing from Twitter

I share a LOT of information on Twitter: info on effective nonprofit communications, management or engagement of volunteers, job leads with leading nonprofit and humanitarian organizations, funding leads, updates on UN initiatives in Afghanistan, Ukraine, or anywhere else I care about (and I care about a LOT of places), and more. Often, it’s information I don’t share anywhere else.

I hear a lot of people say they don’t use Twitter because they “don’t want all the text messages.” They don’t realize that you do NOT have to receive tweets via text messaging – that hasn’t been true for many years. I read Twitter via my lap top or my smart phone, primarily – most people do. Also, you don’t have to follow everyone you find interesting – you can add people to different lists and view content when YOU want to (here are my Twitter lists, to give you an idea of how it can work).

Here are my tweets and retweets of the last three days:

Using SMS to improve communication between UNHCR, partner NGOs, & urban refugees:

Job: Fellows Coordinator (p2). 12 months in Budapest! Apply here:

We’re looking for someone to join our team as our Fellows Coordinator. Interested? Apply today:

German translation of the W3C document “CSS Style Attributes”

Nice video by about how to speak up safely against in :

Watch the most offensive international charity video of the year – Humanosphere

Short film asks “What did you pay for when you bought illegal ivory?” Answer: terrorism on African Continent

A university center that says it cultivates “innovative thinking” & “entrepreneurship”, etc., has no social media accounts? Harumph

Job: in Forest Grove, seeks a Director of Finance and Operations

opened an office in to work with civilians in the conflict zone, the USG Jeffrey Feltman said:

Almost 10% of Sierra Leone’s 120 doctors have died of . “Why Sierra Leone Literally Had to Cancel Christmas”

Groups may receive up to 5 stays a hostel for each day members 2+ hours in surrounding community

Just did a little virtual volunteering over on the online forum. How about you?

International Conference on Social Media for Good May 14-16, 2015, Istanbul. Abstracts due Dec 29, 2014

I have said this for YEARS: “Successful Tech Requires An Old-Fashioned Skill: Organizing People”

We’re Hiring! Quality Assurance Analyst -contract position with the possibility of extension and/or conversion.

We’re also hiring a Sr. Project Manager. full time – exempt  To apply:   (plz RT!)

Fantastic option: 6-12 months in Ghana with . Expenses paid, excellent projects

Which languages influence wikipedia – & each other (visualization)

How languages influence Twitter – & each other (visualization)

. mobilizes corporate volunteers to support post-2015 Sustainable Development Goals:

Online mentors helping entrepreneurs in developing countries: and ?

Core humanitarian standard launched last week. Check it out

How I keep up re: virtual volunteering: this ework/evolunteer list (also re: telework, telecommuting, virtual teams)

What I hope future USA volunteering reports by will focus on, to be more helpful:

Yet again Volunteering & Civic Life in America report focuses on $ value of

I consider “Anonymous” a virtual volunteering example, & def. worthy of study:

Virtual volunteering in the EU: history, prevalence, approaches, how it relates to employability, social inclusion

Ukrainian journalism student project: Stopfake.org

For more than a decade, I’ve been informally studying how folklore, rumors & urban myths interfere with development/aid/relief efforts, and government initiatives, & how these are overcome. I’m so fascinated with the subject that it was almost my Master’s degree these once-upon-a-time – but I couldn’t find enough people to go on-the-record in interviews.

I have longed for myth-busting sites like snopes.com or Straight Dope column by Cecil Adams in the USA to be created for developing and transitional countries (as well as home-grown versions of the show “MythBusters“), in local languages. I dream of winning the lottery just so I can fund such initiatives in various countries.

Imagine my thrill to discover this week that there IS such a thing in Ukraine! Fact-checking website Stopfake.org was launched on March 2, 2014 by alumni and students of Mohyla School of Journalism and of the Digital Future of Journalism professional program. “The main purpose of this community is to check facts, verify information, and refute distorted information and propaganda about events in Ukraine covered in the media,” according to the web site. The site is in both English and Russian.

It’s an all-volunteer site (and that includes ONLINE volunteers / virtual volunteering), verifying information, finding and translating and researching stories, etc. Though the site is meant to fact-check anti-Ukrainian bias in media, there are some articles that debunk pro-Ukrainian stories as well. What I particularly love is the article How to Identify a Fake.

I hope that, once the conflict between Ukraine and Russia has become non-violent and not quite so threatening and vitriolic, the focus of the Stopfake.org site can move to more every-day myths that float around Ukraine – about HIV/AIDS, or about Islamic or Jewish religions/culture, for instance. Such myths can have serious, even deadly, consequences.

I also hope the site will start being updated again in English soon – as of the time of this blog’s writing, it hasn’t been updated in English since the end of August. I wonder if this program would qualify to use the UN’s Online Volunteering service to find online volunteers to translate articles from Russian to English… I certainly consider debunking rumors as an essential part of development and aid work

If you know of a similar myth-debunking site in countries other than the USA, please note such in the comments section on my blog.

And for a good source of information about the conflict in Ukraine, from a variety of sources (news, NGOs, UN agencies, etc.), my go-to site is ReliefWeb’s Ukraine site.

How do international NGOs use Twitter?

In the latest installment of the award-winning Twiplomacy study, global public relations and communications firm Burson-Marsteller looks at how international organisations use Twitter to promote their stories and how they engage with their followers. In November 2013, Burson-Marsteller analysed the 223 Twitter accounts of 101 international organisations and non-profit organizations. Over the past six years, all leading international organisations have set up at least one institutional Twitter account, and half of the 101 organisations analysed in this study have created a personal account for the head of the organization.

This is a terrific report. It not only looks at retweets, but also how many of these organizations are on other tweeters’ lists. I also like that the study looked at executive director’s tweets, not just the organizations, and that how often they interacted with others on Twitter was analyzed.

A great way to learn how success on Twitter can look – lessons for even small organizations, not just large, international ones.

mobile devices, mobile apps, texting & volunteers

A recent blog post by VolunteerMatch on 5 Ways to Use Your Mobile Device for Your Volunteer Program, which has some good, basic advice as well as some comments regarding how to send a text to multiple people at once, reminded me of how often that this topic has come up on the TechSoup community forum in some shape or form.

So I have done my best to compile these previous TechSoup threads here:

mobile time tracking – for volunteers to track service hours?

What mobile apps do you promote to clients, volunteers, supporters, staff?

Mobile apps: what do managers of volunteers *want*

anyone using these mobile apps as part of their work?

Sending text messages to 50 non-smart phones

FrontlineSMS – FOSS management for text messages

Texting from a computer

Planning for handheld tech

Handheld Computer Tech in Community Service/Volunteering/Advocacy

Feel free to comment on any of these threads over on TechSoup with additional questions, experiences or comments!

Subscribe to these Twitter lists – or recommend additions

I maintain several public Twitter lists – lists of people and organizations that regularly tweet about subjects of interest to me. My lists are public, so that others can subscribe to such, or pick out which accounts they want to follow.

Four lists that I would love to get additions for:

Tech4Good ICT4D – a list of people and organizations that regularly tweet regarding computers and the Internet used to help people, communities and the environment. A lot of this list was built following the tags #tech4good #nptech, apps for good, etc.

Volunteerism non-English – a list of non-English Tweeters re: volunteerism, volunteers, etc. I’m particularly interested in sites tweeting volunteerism-related info in Spanish or French.

Public Health – A list of government agencies, nonprofits, NGOs and others tweeting about public health initiatives.

CSR – Corporations that tweet about their philanthropic and social responsibility activities, and people and organizations that tweet regarding corporate social responsibility.

Follow me on Twitter: @jcravens42

Before you create that online profile… do you want to keep it?

Each time you create a profile on any service — Yahoo, Google, Facebook, Twitter, whatever – you have to use an email address for that profile.

Choose that email address carefully, because it could determine whether or not you get to keep that profile once you leave your organization or agency.

More and more, staff members across organizations – not just the marketing department – are creating online profiles and participating in online groups and social media as a part of their work. An organization’s IT staff might be participating on the TechSoup Community to talk about their approaches to choosing hardware or tools to ensure system security. An agency’s human resources staff may be on an online community for other HR managers, to discuss the latest legislation and court rulings affecting the workplace. An agency’s program director may be on Facebook and Twitter to interact with people participating the agency’s services, classes, whatever.

When that staff member leaves the organization or agency, the tech waters can get quite muddy over who owns those online profiles. Often, it’s not the content of the profile that determines who owns such – it’s what email address was used to register that profile.

If there is any chance you will want to keep any online profile after you leave an organization, don’t register that profile using your organization’s email address.

In an article by Society for Human Resource Management, entitled, Ownership of Social Media Accounts Should Be Clarified in Agreements, Jim Thomas, an attorney with Minor & Brown in Denver (whose No Funny Lawyers Blog has been listed as one of the top 25 U.S. business law blogs according to LexisNexis) offers advice regarding company ownership of employee online activities. He notes in that article:

The clearest case for employer ownership will be an employee who uses other employees to maintain his or her accounts,” Thomas stated. “Beyond that, indicators will be use of employer e-mail addresses, employer standardized or coordinated formats (this is what your page should look like) or approaches to social media (coordinated campaigns); employer-provided photos and/or content; employer-provided passwords or passwords that are shared with the employer; employees who are allowed to use employer computers to use social media during working hours. Not that any one of these or even all of them will be dispositive.

The best advice is to have frank conversations with your supervisor, and to get clear policies from senior management, regarding who owns employee social media activities, and how accounts will be handled if you depart the organization. And you will have to have more such conversations and agreements every time your supervisor or senior staff changes, if policies aren’t in writing.

My Twitter Lists

One of the things I really like about Twitter is that I don’t have to follow absolutely everyone whose tweets I might be interested in reading at some point; I can put people and organizations on various lists, by subject matter, geography, whatever, and then check in with those lists as I like. I pick one or two of my lists a day, and then spend a few minutes going through the tweets of that list.

I make my Twitter lists public – anyone can see them. I’m also sharing them below – I thought you might like to see what they are, either to find someone you should be following, to subscribe to any of these lists or maybe to finally get you on Twitter at long last.

Afghanistan
People and organizations that tweet about Afghanistan. I’ll always care about Afghanistan…

Aid work & Dev
Organizations working development, aid and humanitarian response in developing/transitional countries.

CSR
Corporate social responsibility and social entrepreneurship, including pro bono help

Colleagues
My professional and volunteering colleagues (if you aren’t on this list, and we’ve worked together at some point in some way, and you are on Twitter, please let me know!)

español
Info & orgs in Spain & Latin America, or any site I follow that tweets in español, all related to some subject I follow (aid work and development, tech4good/ICT4D, tourism for good, CSR, FOSS, etc.)

FOSS
Free and Open Source Software (FOSS) – vendors, distributors, volunteers and advocates.

International NGOs
Major international non-governmental organizations I’m particularly interested in.

Nonprofit associations
City, state & regional nonprofit associations in the USA.

PNW
Portland, Oregon & Pacifc Northwest Tweeters I follow.

Tech4Good ICT4D
Also #nptech, apps for good. Organizations and individuals engaged in activities that use computer, software and Internet technology to help individuals, communities and the environment.

tourism4good
Organizations promoting tourism for good, or tourism for development.

Women & Girls Empowerment
Orgs & tweeters re women & girls empowerment/rights

Vol Research
Research regarding volunteerism and/or community engagement

Volunteerism non-English
Volunteer info & orgs that do not tweet English (but tweet in Spanish, French, Portuguese, or anything I can sorta kinda figure out)

For Volunteers
If you want to / are a volunteer. If you tweet about your volunteering activities, the things you do as a volunteer, contact me and let me know. If you are an organization focused primarily on volunteers (you have developed a web site or app to help people find volunteering opportunities, for instance), let me know.

Volunteer recruit/manage
For those that work with volunteers – for managers of volunteers, and for organizations that regularly tweet regarding their volunteers.

Volunteerism
Promoting or researching the concept of volunteers/community help.

If you want to be on any of these lists, please contact me. And if you are interested in the subjects I am, or want to know what I’m up to, I hope you will follow me on Twitter!

Why Your Organization Probably Doesn’t Need A Facebook Page

An excellent blog: Why Your Company Probably Doesn’t Need A Facebook Page

I completely agree. And I think it’s true for many nonprofits, NGOs, community agenices and other organizations as well.

Shocked? Don’t be. Facebook is a great, appropriate outreach / engagement tool for many organizations – and a complete waste of time for others, as this blog explores.

Consider this: maybe all of your volunteers are on Facebook – but they don’t want to mix their Facebook activities with their volunteering. Offline, I don’t always feel comfortable talking about what I do as a volunteer at work with colleagues, or when I’m socializing with friends – perhaps I feel the same way online.

Having a booth at the local county fair might be a great way to create awareness about whatever issue your nonprofit is concerned with, or as a way to recruit volunteers – and might be a complete waste of time for others.

Same for putting an ad in the local newspaper.

Same for doing a PSA on a local radio station.

Same for putting a billboard up on a highway.

How do you know which outreach or engagement tool is right for your organization? Through knowing your potential audiences, through observing online activities by other organizations similar to your organization or also serving a similar community, and through asking your current clients, donors and volunteers how they heard about your organization and how they do or don’t want to use social media with your organization. Through experimenting. Through trial and error.

That said, if you are on Facebook, and want to use Facebook as a way to learn about effective volunteer / community engagement, about nonprofit / NGO management, about aid and development, or about my work, I would love for you to like my Facebook page. But it’s worth noting that a LOT of my friends haven’t done this, because they don’t like mixing work and fun (and they see their Facebook activities as purely for fun).

And if you are on Twitter, and want to use it for those similar reasons, I would love for you to follow me on Twitter. But, again, a LOT of my friends haven’t done this, because they don’t like mixing work and fun (and they see their Twitter activities as purely for fun).

January 5, 2017 update

I still believe 90% of this blog – and the blogs I link to in this blog. My only change is this: your nonprofit does need a page on Facebook, just to “own” your organization’s online real estate – the name of your organization on Facebook. This will mean people can find you on Facebook –  yes, they are probably looking for you, and are angry when they cannot find you – and it will also prevent someone else from creating a page for your organization without your knowledge. But if you aren’t going to publish a status update on Facebook at least once a week, if you aren’t going to mark “like” on every single comment made on your status updates, if you aren’t going to respond to questions and criticisms made on your status updates, then say so: publish a status update that says your organization does not regularly update its Facebook status update, and the best way to know what your organization is up to is… what? Check the web site regularly? Follow you on Twitter instead? Also, publish your email address in that one-and-only status update, and note that it’s the best way to reach you. Finally, set your privacy settings so that no one can post on your Facebook page, and so that if anyone mentions your organization on their own Facebook status update it doesn’t show up on your page.

learning from a campaign that went viral

Sweeping the Internet this week: a viral video campaign by Invisible Children to make Joseph Kony, a terrorist leader in Uganda, a household name, and thereby get the media and politicans to pay attention. Viewership is through the roof, #KONY2012 is trending on Twitter, and the press is all over it. Even Lord Voldemort is on board:

voldemort protests kony

The video is here; jump to 10:30 on the video if you want to get to the heart of the video, and watch until 27:00, to get a sense of what the campaign is trying to achieve and how it will do so, without having to watch the whole thing – it’s 16 or so minutes of your life worth spending, both to learn about an important human rights campaign and to see how to make a campaign go viral.

This is already a wildly successful activism / digital story-telling campaign – but it’s not a campaign that can be easily replicated by *most* nonprofits.

Here’s why it is working:

  • it’s an easy-to-understand cause
  • it’s a cause that gets an immediate emotional-response by anyone who watches the video
  • it’s a slickly produced video – very well edited, compelling imagery, excellent script
  • it offers both simple and ambitious ways to get involved: at the very least, you can like the Invisible Children Facebook page, share the video with your online social network, and help get the word out further. At the other end of the spectrum, you can organize an event on April 20, per Invisible Children’s guidelines for such, garnering press coverage and participation on a local level for an international issue.
  • it builds up to a specific day – April 20
  • it has a wide range of items for sale for activists to wear and display on April 20, which will help publicize the event and help make participants easy to identify the day of the event, and the sale of those items helps fund the campaign
  • there are Invisible Children staff engaging with people on Twitter and Facebook for hours at a time – not just tweeting one link to a press release and hoping it catches on
  • it has an easy-to-remember Twitter tag that isn’t in use by anyone else: #KONY2012

It’s having that specific day of action and a video that creates in-depth awareness about a specific issue that, IMO, makes this go well beyond slacktivism/slackervism.

What did it take for this campaign to be successful:

  • money. Yes, I’m sure a lot of things were donated and a lot of expertise was give pro bono, but it still took money to pay for people and their time and knowledge to make this happen.
  • wide-ranging, deep relationships with key people (media, corporations, celebrities, politicians, communications strategists). These relationships took many months, even years, to cultivate – more than some tweets and email.
  • a very detailed, well-thought-out strategic plan. Somewhere, this plan is in writing, no matter how spontaneous the feeling this campaign is conveying.
  • a LOT of people to undertake the necessary outreach activities via traditional and online media. This isn’t just sending press releases; this is also engaging with people on Twitter and the phone for hours at a time. It took people to design the web site, to design the materials, to distribute those materials, to talk to the press – and it took those people MANY hours of work to do so, and it’s taking even more time to respond to all of the press and critics now focusing on the effort.

But while there is a lot to learn from this campaign for nonprofits and NGOs, this is not the campaign most should aspire to.

  • Most nonprofits and NGOs do NOT have the resources to make something like this happen – and never will.
  • Your nonprofit is probably engaged in something that’s only local, or that is a more complex issue to explain, and that doesn’t garner an immediate emotional response.
  • Your nonprofit might not be able to survive the incredible attention and scrutiny that a campaign like this would bring.

That doesn’t mean your nonprofit is less worthwhile than Invisible Children – it just means that having a video go viral nationally or internationally might not-at-all be what is best for YOUR nonprofit.

As you read about this campaign and see it get so much attention, think about what you really want from donors, volunteers, the press, politicians, clients and the general public regarding your organization.

Think about local celebrities, local policy makers, local leaders (both official ones, like elected officials, and unofficial ones, like prominent business people or local leaders of religious communities) and local activists – what do you want them to say about your organization, and how might you get them to?

Also see this TechSoup resource on Digital Storytelling.

Another lesson to learn from this campaign: don’t spam celebrities. I’ve seen a lot of celebrity Twitter feeds over-run with tweets from people begging for that person to follow or mention this or that nonprofit or cause. George Clooney probably gets 100 of those tweets in just one day! Don’t make George Clooney dislike your organization because you keep tweeting him, begging for a mention.

One of the things that has been amusing to see is the stampede of smug aid workers and other smugsters to condemn the campaign – the theme of the pushback falls into four categories:

Here’s why a lot of these criticisms are bogus:

Americans are some of the most globally-unaware people on the planet. I moved back to the USA in 2009 and have heard things every day by neighbors, people I volunteer with and people on TV that have reminded me of this every day. And this ignorance about the world leads to some profoundly ridiculous statements and actions by my fellow Americans. Maybe this campaign will help make a few people, particularly young people, aware of the world beyond the borders of the USA. BandAid/LiveAid did that for me once-upon-a-time – don’t laugh, but it did. I was a teenager in Kentucky as ignorant as a box of hammers. That record and that concert set me on a path for a lifetime.

Also, in the USA, no human rights movement has ever succeeded without a lot of outside pressure and support – and anyone who thinks apartheid was removed as an official policy in South Africa only because of pressure and evolution from within South Africa isn’t paying attention.

Some of the arguments I’ve heard about why the USA should not be focused on Uganda are the same arguments I’ve heard from China and Russia about why the world needs to not “interfere” with Syria.

Compassion for one thing breeds compassion for other things. No one – NO ONE – is saying, “Don’t be focused on local issues – instead, care about what’s happening in Uganda!” As this campaign ends, the people that have gotten caught up in it, particularly young people, are going to have a taste for advocacy and wanting to make a difference. If your local nonprofit is jealous, then start thinking now about how you are going to leverage what’s happening. Is there going to be an anti-Kony event at your local schools or in your local community? Then start designing the handbills you are going to give out at anti-Kony-related events to tell those energized young people about your local cause and how and why they can get involved.

By all means, offer legitimate criticisms of this campaign and Invisible Children. But some people are trying to kill this campaign – and I question their motivations in doing so.

Also see:

Use Your Web Site to Show Your Accountability and To Teach Others About the Nonprofit / NGO / Charity Sector

How to Make a Difference Internationally/Globally/in Another Country Without Going Abroad

Ideas for Leadership Volunteering Activities to make a difference locally

Advice for volunteering abroad (volunteering internationally)

Can Komen recover?

No matter how you feel about abortion services or Planned Parenthood, you have to agree that the Susan G. Komen for the Cure foundation handled its decision-making and communications regarding its defunding of Planned Parenthood very, very poorly:

  • They did not discuss the decision with their affiliates, let alone involve those affiliates in the decision. Some of the affiliates (Oregon and Connecticut, and perhaps more) even issued press releases after the Komen headquarters announcement asking for their HQ to reconsider. When your organization’s own affiliates are asking PUBLICLY for you to reconsider a decision, you have made a grave error.
  • They gave contradictory statements about why they were defunding Planned Parenthood. Sometimes they said it was because of a new policy not to fund any organization under investigation by state or federal authorities – yet they had no plans to discontinue funding for Penn State! They said the decision wasn’t political, nor because they had hired a dedicated, outspoken advocate against the right to abortion services – Karen Handel – who retweeted this on her Twitter account, contradicting Komen’s statements about this NOT being a political decision:

Scaled

The original image from Lisa McIntire

Today, Komen somewhat reversed its decision regarding Planned Parenthood, but left the door open to stop funding the organization after the current funding cycle. It has not gone unnoticed that Komen has also stopped funding stem cell research. It has also has not gone unnoticed that Karen Handel is still a senior vice president at the Komen foundation.

This PR nightmare is not over for the Komen foundation. Can the foundation rebuild trust with the thousands of women who are saying they will never support the organization again? Can it successfully make this switch in its work, avoiding any organization that garners criticisms from far-right religious advocates, and therefore be the target of women’s rights advocates?

How should have Komen handled both this decision and the communications of such? Or is there any way for them to have done this without suffering such massive fallout with so many (now) former supporters? Share in the comments section here.

Also see: How to Handle Online Criticism.