Tag Archives: recognition

How high is your bar for volunteer commitment?

a simplistic drawing of a wizard

I read these words a lot about volunteers from the organizations they support:

  • unwavering dedication and selflessness
  • tireless commitment
  • always ready and available

Those qualities are, absolutely, worthy of recognition.

But I wonder…

Does your nonprofit require volunteers to have “unwavering dedication”? Or “Selflessness?” Do you expect volunteers to be “tireless?” Is that realistic?

I’ve touched on this before, back in 2018 with the blog Some people think they aren’t perfect enough to volunteer with you. It’s fine to have minimum time requirements for volunteers, and to celebrate volunteers that go above and beyond, but here’s the reality: most of your volunteers aren’t going to have unwavering dedication, they aren’t going to be tireless, and they aren’t selfless and THAT’S OKAY. Those dedicated volunteers who also have strong personal boundaries and don’t want to overextend themselves can also be really terrific volunteers.

Absolutely, honor your outstanding volunteers, but also have frequent messaging about

  • how easy it is to sign up to volunteer (and is it?)
  • the variety of ways to help as a volunteer in terms of time commitment and time of day to help (and is there?)
  • the benefits to volunteering for the volunteer (because the reality is that very few of us are completely selfless!)

And you also need to have a culture with volunteers that, while it absolutely can encourage a high quality of service, it also welcomes suggestions, even criticism, from volunteers, and that volunteers won’t be penalized for needing a break – for not being “tireless.”

Also see:

Expectations for volunteering by the volunteer – too much?

Do you welcome people with your language?

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2017 National Volunteer Weeks & Months

Energize, Inc. (Susan Ellis’ company) has compiled a list of designated volunteer weeks or months in 2017, mostly in English-speaking countries, when nonprofits, government agencies and others are supposed to honor volunteerism. These are celebrated annually:

Canada’s National Volunteer Week, April 23-29, 2017

USA’s National Volunteer Week, April 23-29, 2017

Australia’s National Volunteer Week, May 8-14, 2017

United Kingdom’s Volunteers’ Week, June 1-7, 2011

New Zealand’s National Volunteer Awareness Week, June 18-24, 2017

Singapore’s National Volunteer Month, December, 2017

During these weeks (and always!), remember to honor your online volunteers and to use the Internet to honor ALL volunteers, regardless of where service is performed. This resource can help, you do that, as can The Last Virtual Volunteering Guidebook.

There are also MANY days designated to encourage volunteer action. Energize has a terrific compilation of these as well on its web site. These are great days for creating one-time, short-term group volunteering activities, including one(-ish) day “tech” activities for volunteers, like hackathons and edit-a-thons.

Is there a Semana Nacional de Voluntarios in Mexico or Spain? Or Semaine Nationale des Bénévoles in France? If you know of other weeks meant to celebrate volunteers, let me know (please include a link to the official web site).

I need your (not so stinking) badges

Some organizations give out online badges when an online user reaches a certain level of usage, reaches a certain milestone, proves a set of skills or knowledge via an online quiz, etc.

For instance, here are a list of Yahoo contributor badges that are awarded to users that have completed a part of their academy, achieved a certain level of popularity, etc.

TechSoup also has badges for contributors to the TechSoup Forum that reach certain milestones or take on certain roles.

There’s one for vetted volunteers with Translators Without Borders.

Cary, North Carolina has four different “Cary It Green” badges or online pins to “help Cary residents learn eco-friendly tips and take advantage of the Town’s environmental programs and amenities. Users earn points and badges for their green achievements, share their actions with friends, and see how they rank among others in the community. By tracking simple actions on their smartphones — from replacing light bulbs to installing a rain barrel to telecommuting — players can save time, energy and money and challenge their friends to do the same”:

  • “Trash to Treasure”–donating an item instead of throwing it away;
  • “Aquastar”–logging into your online Aquastar account,;
  • “Spruce It Up”–volunteering for a green volunteer project; and
  • “Park Place”–walking or biking a Cary greenway.

TakingITGlobal has a series of badges for its online contributors.

TripAdvisor has several badges:

  • Reviewer badges, sometimes called Star Badges.
  • Category badge: shows if the writer has reviewed many businesses of the type you are currently viewing. For example, 10 restaurant reviews.
  • City badge: shows the number of cities the writer has written reviews for.
  • Helpful vote badges: when travelers find your reviews helpful, they can give you a helpful vote to help you earn this badge.
  • Passport badge: this badge for world travelers displays if the writer has written reviews in multiple destinations.

Geocachers can be awarded online souvenirs, for being at a particular geographic location, attending a particular event, achieving a certain number of finds, etc. Here’s a long list of available geocaching online souvenirs.

I’m looking for other examples of online badges that are awarded or given to users, just for being users/contributors or per completing some milestone- PARTICULARLY to VOLUNTEERS (unpaid people) for nonprofits, NGOs, libraries, government initiatives, etc.

Anyone?

(and if you are interested in developing a formal program for earned online badges, check out the Mozilla Open Badges project; also see this pro-badge editorial, and this anti-badge editorial).

Dec. 5: International Volunteer Day for Economic and Social Development

December 5 is International Volunteer Day for Economic and Social Development, as declared by the United Nations General Assembly per its resolution 40/212 in 1985.

This is not a day to honor only international volunteers; the international in the title describes the day, not the volunteer. It’s a day to honor, specifically, those volunteers who contribute to economic and social development. Such volunteers deserve their own day. Such volunteers are part of the reason I bristle at all the warm and fuzzy language used about volunteers.

What does it mean – volunteers contributing to economic and social development? It means volunteers who help create and support activities that help:

  • poor or economically at-risk people access microfinance programs or get out of debt or better manage their money
  • poor or economically at-risk people become successful farmers
  • people use sustainable animal husbandry practices
  • women learn to read and learn skills
  • people understand how to protect their local environment while still making a living for themselves
  • create understanding, acceptance and support of people with disabilities in all aspects of society, including paid work
  • develop environmentally-appropriate and historically-respectful tourism that helps local economies
  • train local restauranteurs in developing countries to become more sustainable and more attractive to a wider clientele
  • create and support schools
  • celebrate the arts and bring access to theater, dance, song, paintings, sculpture or other arts to any group or community
  • use the arts to educate about any economic or social issue
  • contribute in some way to any of the Millennium Development Goals
  • give children and teens alternatives to negative/destructive activities

and on and on.

Cultural organizations, vocational programs, education programs, girls-empowerment programs, anti-violence programs, agricultural programs, schools – all of these and more contribute to economic and social development, even if they don’t say so in their mission statements. And if these organizations involve volunteers, then their volunteers also contribute to economic and social development.

How are you going to leverage the International Volunteer Day for Economic and Social Development?

  • Will you blog about what your volunteers are doing to help your local communities economic health or social cohesion/inter-cultural understanding or community health, showing that your volunteers aren’t just nice and good-hearted, but filling essential roles and being the best for those roles?
  • Will you create a message on YouTube or Vimeo addressing your volunteers specifically, but sharing it with everyone, talking about how volunteers contribute to economic and social development?
  • Will you write a letter to your local newspaper to be published on December 5 and talking about how volunteers contribute to economic and social development in your community?

Don’t make this hug-a-volunteer-day. Don’t turn the day into just another day to celebrate volunteering in general — there are plenty of days and weeks to honor all volunteers and encourage more volunteering; keep December 5 specifically for volunteers who contribute to economic and social development, per its original intention, and, therefore, keep it unique and interesting and something worth paying attention to!

And just to be clear: by volunteer, I mean someone who is not paid for his or her service, or, if he or she has a “stipend”, it covers only very essential expenses so the volunteer can give up employment entirely during his or her stint as a volunteer, rather than the stipend being as much, if not more, than some mid and high-level government workers of a country are making. Yes, that’s a dig at a certain organization.

Here’s how I volunteer – and economic and social development is actually a primary motivation!

Judging volunteers by their # of hours? No thanks.

I would never judge the quality of an employee by how many hours he or she worked. When I see someone regularly working overtime, week after week, here are my thoughts:

  • That person’s job might be too much for one person; that job might need to be broken up into two positions.
  • That person might be doing things he or she shouldn’t be doing, and ignoring what should be priorities. I wonder what isn’t getting done?
  • That person may not be qualified for this position.
  • That person may have personal problems that aren’t allowing him or her to get this job done.

So, if I wouldn’t think the number of hours worked by an employee is a good indicator of their job performance, why would I judge a volunteer by the number of hours he or she contributes?

When judging volunteer performance, I look at:

  • What did he or she accomplish as a volunteer for this organization?
  • How does this person’s volunteering – specifically this person’s time and effort – have a positive effect?
  • How did volunteering have a positive effect on him or her?

Which is actually how I judge paid employees as well…

I gather that data by:

  • surveying volunteers, employees, clients and the public, through both traditional online and printed surveys and formal and informal interviews
  • reading through feedback that comes through emails, memos and online discussion groups
  • listening and writing down comments I hear
  • observing their work for myself

What about you? Is your organization still giving out volunteer recognition based on number of hours provided to an organization? Is the person who donated 100 hours to your organization last year really more valuable than the person who donated 20?

Using the Internet to recognize volunteers?

I got quite a lot of traffic on a page on my web site re: using the Internet to recognize volunteers because it was highlighted in a Tweet by VolunteerMatch. Which is great… but the page is outdated. It needs an update.

Are you a nonprofit or NGO or government community program and, if so, how do you use the Internet – your web site, your blog, your Twitter feed, your Facebook page, your Flickr account, whatever – to recognize the contributions of your volunteers? Or any Internet or smart phone tool to do so?

Are you a volunteer and, if so, how has a program or organization you have helped used the Internet to honor your contributions? How aren’t they doing so that you wish they were?

Links to specific examples would be swell. Post your ideas in the comments or over on this TechSoup forum thread and let’s share!

Here’s an example I just found that I thought was fab: The Hayden Planetarium lists its employees and volunteers altogether on one page – in alphabetical order, instead of segregated by who’s paid & who’s not (first employees, then the volunteers, the unpaid staff). That’s a very interesting approach to volunteer recognition, don’t you think?