Tag Archives: online

Even if all your volunteers are “traditional”, you need to explore virtual volunteering

Even if your program’s volunteers are working onsite, and you frequently interact with them onsite, face-to-face, here are 11 easy ways you should be using the Internet and text messaging to support and involve those volunteers:

  • Have a list of volunteers and their accomplishments on your organization’s web site, and regularly update that list. Photos of volunteers in action are great too. This says to your volunteers, “Your contributions matter to us – YOU matter to us.” It also helps anyone who visits your web site understand that you value volunteers, and helps others at your organization see volunteer engagement as important as financial donations, client relations, and program activities.
  • Profile a volunteer and his or her accomplishments at least twice a month on your program’s Facebook page, Twitter account and other social media. Do this for all the same reasons mentioned in the first bullet.
  • Have an online discussion group for all volunteers, where information of value ot your volunteers is regularly posted, questions are regularly posed, and feedback regularly sought. Use this group to remind volunteers of new policies, or changes in policies, as well. All volunteers should stay on the group when they go on maternity leave, or take a break from volunteering for any reason, to keep them engaged with the organization.
  • Use text messaging to remind volunteers of work shifts, very special events or critical deadlines.
  • Create a policy for volunteers regarding the taking of photos during their service times, and regarding how they should share them and how they should tag them, including how they should tag your organization.
  • Encourage volunteers to allow such photos to be used by your organization, with permission.
  • Invite volunteers to write a blog on behalf of your organization, and if you track volunteer hours, count this time in tracking their service time.
  • Post your volunteer policies online. If you don’t want to share them with the public, post them in a password-protected area. If you have an online discussion group on Yahoo, you can post these in the “files” section, which an be accessed by your group members at any time.
  • Create a one-minute video showcasing the contributions of your volunteers – showing them in action, showing them laughing, etc. – and post it to YouTube or Vimeo, and link it from your web site and all your social media accounts.
  • Look for software that would allow volunteers to submit their completed service hours and volunteering accomplishments online, via their own devices, from wherever they want to, and to be able to see their hours and accomplishments to date.
  • Suggest an app or other online tool – or more than one – that would be particularly helpful for your volunteers as a part of their service. For instance, if a significant number of volunteers take mass transit to get to your location, is there a free app available that could help them buy tickets and find bus and train schedules on demand? If volunteers need to record their mileage during volunteer activities or record hours worked, is there a good, free app you can recommend to them for that? Are there health-related apps your volunteers could use in their work with clients regarding health issues? If volunteers are assisting people in domestic violence situations, do they know about apps that could help them identify places where clients could seek shelter immediately? If volunteers are assisting people living in poverty, do they know about apps that could help them identify free summer meal programs for children?

Please, no “our volunteers are seniors and don’t use the Internet” excuses (the facts dispute this), nor “our clients are homeless/refugees and don’t have smart phones” (again, the facts say otherwise). If you don’t believe most of these folks are online, fine, but there are enough of them online that you need to adopt these 10 simple activities. To do so demonstrates that your program is competent, organized, supportive, even transparent. To not do so will turn young volunteers away, hide the importance and impact of volunteer engagement from both the public and from people at your organization, and make some people suspicious of your stated abilities to meet your mission.

vvbooklittleWant more ideas for using computers, tablets, smart phones, even old-fashioned cell phones, to support and involve volunteers? Or want to create tasks specifically for volunteers to do online, remotely?  The LAST Virtual Volunteering Guidebook has all of this information and more. It’s available both as a traditional printed book and as a digital book. It’s written in a style so that the suggestions can be used with any online tools, both those in use now and those that will become popular after, say, Facebook goes the way of America Online. This is a resource for anyone that works with volunteers – the marketing manager, the director of client services, and on and on – not just the official manager of volunteers.

And if you have more simple ideas for easy ways an organization or program can use the Internet and text messaging to support and involve volunteers, please offer such in the comments below.

Also see why we called it The LAST Virtual Volunteering Guidebook.

Lessons on effective, valuable online communities – from the 1990s

I’ve been researching updates for my page A Brief Review of the Early History of Nonprofits and the Internet (before 1996). I started the page a few years ago because I worried that the pivotal role that nonprofits played in the early days of electronic networks is overlooked, and because so many people claiming to be starting something new regarding the Internet for nonprofits are really recycling and renaming ideas from decades ago. As I revisited resources I already knew about and found new ones, it reminded me yet again of how much great stuff was written even 25 years ago or more about the potential of the Internet for a force for good, and how much of the advice from then is still valid.

An example of what a FirstClass online community looked like.

An example of what a FirstClass Client online community looked like (I wish I could show you what CItyNet, or any of the Virtual Valley communities, or BMUG, looked like, but there doesn’t seem to be any screen captures of them online).

One of my favorite early resources is from 1993; written by Steve Cisler, then of Apple Computers, “Community Computer Networks: Building Electronic Greenbelts” notes that, “On a local level, thousands of electronic bulletin boards have been started by dedicated individual hobbyists, small business people, non-profits, corporations, federal agencies, other governments and educational institutions.” And Cisler noted the role of volunteers in creating and sustaining these online communities – and that means online volunteers. Back then, Free-nets and community networks were all the rage among the small number of advocates for Internet use by everyday citizens, like Virtual Valley Community Network, a series of community bulletin boards via FirstClass and serving cities in Silicon Valley, California by San Jose-based Metro Newspapers, the most popular being Cupertino’s CityNet. I was involved in CityNet, just as a user, as well as Virtual Valley and Mac-focused online bulletin boards back in the early 1990s, when I was living in San José – I was much more excited by them than the World Wide Web, which, to me, was just a series of online brochures.

In May 1994, Apple Inc. and the nonprofit Morino Institute held the Ties That Bind Conference on Building Community Networks, at Apple HQ in Cupertino, California. It was about the potential of communities online that “make a difference” and “drive positive, sustaining social change.” It defined such communities as everything from neighborhoods to dispersed people with something in common, like a health concern, or caregiving. At that 1994 Silicon Valley conference, the Morino Institute presented a document called Assessment and Evolution of Community Networking. The document opens with a letter published in the newsletter of the Cleveland chapter of the Alzheimer’s Association:

“Every time I do get on Free-Net, I need some kind of help, and when I leave I have truly received the help I need. … I want you to know that without Free-Net I would be lost. … I don’t worry, I am not afraid, I have Free-Net and my Computer Family of loving and caring friends.”

He’s talking about online volunteers – people caring for loved ones with Alzheimer’s and donating their time and knowledge to others online. Is this the earliest heartfelt statement on record by someone that has benefitted on an emotional and psychological level from the efforts of online volunteers? It’s the earliest I’ve found – though virtual volunteering is a practice as old as the Internet, which means it began in the 1970s. Regardless, the statement well represents the potential of virtual volunteering – a potential thousands of organizations and their clients have realized.

I also found this San Jose Mercury News article in 1995 noting the lack of public interest at the time regarding the Cupertino CityNet system allowing users to message their elected officials. An excerpt:

Let the record show that history was made, but few took note.

Cupertino this week became the first city in the nation to allow people to communicate with the city council from home via computer during meetings. The results: Five notes saying, “This is a great idea,” and another, in response to a comment jokingly made by Councilman John Bautista, informing the council that people who commute by bicycle do obey traffic signals.

Although just a handful of residents sent messages, city officials say they have great hopes for the future of interactive computer access to the city council.

Doesn’t sound promising, in the heart of Silicon Valley, for this Internet thing… and yet, less than three years after this article was published, I was directing the Virtual Volunteering Project and abandoning my idea of listing every nonprofit, community or government endeavor involving online volunteers because there were already way too many to count.

My search this time to update my page uncovered a resource I hadn’t seen before: Janice Morgan’s 1997 Master’s Thesis, “Community ties and a community network : Cupertino’s computer-mediated Citynet“. I had forgotten that many these networks were strongly associated with local newspapers, even sponsored by such, until I started reading Morgan’s paper. Media companies started abandoning their relationships with these networks around the time her paper was published. You have to wonder if newspapers could have remained relevant with new generations had they kept their involvement in these communities instead of walking away.

Back in the 1990s, in addition to CityNet and other bulletin boards, I was also heavily involved in USENET newsgroups. These were worldwide distributed discussions that weren’t “closed gardens” like Facebook or Twitter – you didn’t have to join a particular network and fill out lots of information about yourself in order to see messages and participate. They weren’t even based on the World Wide Web. Rather, you just used a free tool to access newsgroups, found a discussion in which you were interested and jumped in! The one I was most involved with was soc.org.nonprofit, which was for the discussion of nonprofit organizations. soc.org.nonprofit, a USENET newsgroup that was also available by email subscription (and called USNONPROFIT-L via email). I joined shortly after it was started in 1994 by Michael Chui, then of Indiana University. I made friends and colleagues on that community, and others, that I still have to this day, and my involvement lead to all of my employment for the rest of the 20th century – not even kidding.

The sense of fraternity I got from those city-based FirstClass bulletin boards and USENET back in the day is missing from most online communities today. As I revisited these documents, I was reminded of this yet again. Social media, with its extensive registration and user information demands, focus on profits and requirements that users have either the most advanced hardware and software, even a special app for each platform, has taken that away.

Also, Assessment and Evolution of Community Networking presents 10 suggestions as critical to transitioning community networks to “a higher role and significance.” The suggestions are things that so many online startups, nonprofit or for-profit, have, sadly, ignored. Among them:

We urge you to consider relevance. We suggest gaining a better understanding of the people and institutions to be served and of the institutions and services to be involved. Gain an understanding of what needs are going unmet — at home, in families, in the workplace, for the unemployed, in the government, social services, and so on. The well-worn cliche, “if you build it, they will come,” is ineffective relative to the needs of community.

That statement is as relevant now as it was in 1994, and NOT just for community networks. I wish every person who wrote me about their fabulous new idea for a start-up nonprofit that will somehow involve tech4good or digital volunteers would have that paragraph in mind as they pitch their idea to me.

If you have never looked at documents from the 80s or 90s about online communities and the promise of the Internet as a tool for building more awareness regarding various causes, improving citizen engagement and participation, helping nonprofits, and driving positive, sustaining social change, you really should: you will be amazed at how early people were seeing the potential of the Internet for good, and how much we have yet to realize.

vvbooklittleAnd, as always, as I read these articles, research and case studies from years past, it all yet again confirms what Susan Ellis and I promote in The Last Virtual Volunteering Guidebook, and what I see being promoted many years later by the very latest digital engagement initiatives and “hot” new technologies meant to help people volunteer, advocate for causes they care about, connect with communities and make a difference. Tools come and go – but certain community engagement principles never change.

Also, if you interested in starting an online community for a neighborhood, town, city, county, school, or other small, defined region, one that’s meant to promote civility, promote civil society and build understanding, please see this resource to help you.

Updated: research regarding virtual volunteering

For the first time in a year, I’ve updated, on the virtual volunteering wiki, a compilation of research and evaluation reports regarding virtual volunteering, including studies on the various different activities that are a part of online volunteering such as online activism, online civic engagement, online mentoring, microvolunteering, or crowd-sourcing, etc. These are not opinion or PR pieces – these provide hard data, case studies, etc.

When I first started researching virtual volunteering, back in the 1990s, there were no academic studies of virtual volunteering, that I could find. Now, it’s becoming a robust field of study. However, note that many research articles and case studies I have identified don’t use phrases like virtual volunteering, or even volunteers – they talk about unpaid online moderators, or social media activists, and other phrases. It can make researching research about working with online volunteers difficult! If you have any additions for this list, at any time, please feel free to submit in the comments.

Note that not all articles I’ve listed have links – many of the research papers are behind paywalls. If you want access, university libraries and large public libraries might be able to help you, but you will have to go onsite for access.or research date order.

vvbooklittleMy take away as I read these academic articles and case studies: so much of what they say confirms what Susan Ellis and I promote in The Last Virtual Volunteering Guidebook.

Virtual Volunteering Guidebook: 2 year anniversary

vvbooklittleIt’s the two-year anniversary of the publication of The Last Virtual Volunteering Guidebook, available for purchase in paperback or as an ebook (PDF). It’s written by me and Susan Ellis, and is the result of more than 20 years of research and experience regarding virtual volunteering, including online micro volunteering, crowd sourcing, digital volunteering, online mentoring and all the various manifestations of online service. Did you know that virtual volunteering was a practice that was more than 20 years old? You would if you read the guidebook!

Susan and I wrote The Last Virtual Volunteering Guidebook in such a way that it would be timeless – as timeless as a book about using computers, laptops, smart phones and other networked devices could be. We didn’t want it to be out-of-date in just a few months. That’s not easy when it comes to technology, but we gave it a try – and upon re-reading my own book, I was shocked at how successful we were! Three years later, it still reflects what works, and what doesn’t, in working with volunteers online. In fact, I use it as a reference myself – there are times I’m asked a question about working with volunteers online, or facing a dilemma regarding working with volunteers myself, and I go back to the book to see what we said – and, tada, there’s the answer! Oh, to have the memory of Sherlock Holmes…

The Last Virtual Volunteering Guidebook details the basics for getting started with involving and supporting volunteers online, but it goes much farther, offering detailed information to help organizations that are already engaged in virtual volunteering with improving and expanding their programs. It offers a lot of international perspectives as well.

The book includes:

  • Detailed advice on virtual volunteering assignment, including one-time “Byte-Sized” tasks (micro-volunteering), longer-term, higher-responsibility roles and virtual team assignments.
  • A thorough look at various practices for screening and matching volunteers to assignments, with an eye to getting the most capable volunteers into your volunteering ranks and preventing incomplete assignments or burdensome management tasks
  • How to make online volunteer roles accessible and diverse
  • More details about how to work successfully with online volunteers, so that they are successful, your organization benefits and volunteer managers aren’t overwhelmed
  • Ensuring safety – and balancing safety with program goals
  • Respecting privacy of both the organization and online volunteers themselves
  • Online mentoring
  • Blogging by, for and about volunteers
  • Online activism
  • Spontaneous online volunteers
  • Live online events with volunteers
  • The future of virtual volunteering and how to start planning for oncoming trends

There’s also a chapter just for online volunteers themselves, which organizations can also use in creating their own materials for online volunteers.

In conjunction with the guidebook, we’ve maintained the Virtual Volunteering Wiki, a free online resource and collaborative space for sharing resources regarding virtual volunteering. We are seeking a partner university or college that could recruit an intern from among students studying in its post-graduate program to keep this wiki updated.

Here’s why we called it the LAST guidebook and reviews of The Last Virtual Volunteering Guidebook.

The Last Virtual Volunteering Guidebook is available for purchase in paperback or as an ebook (PDF).

If you read the book, I would so appreciate it if you could write and post a review of it on the Amazon and Barnes and Noble web sites (you can write the same review on both sites).

What I learned launching my first online petition

logoLast week, I launched my first ever online petition. I chose change.org as the platform. You can read more about the petition, and why I started it, at this blog, OPB & Congress Think Volunteers are Free.

My goal was to have 100 signatures by Sunday evening, and then I would set a new goal Monday morning. I had four days to get there. I thought that goal would be oh-so-easy to meet: I have more than 300 friends on one of my social media accounts, and they are real friends, people I know personally, many of which I’ve known for years, and they are very active on social media and they “like” or respond to much of what I post (about Star Wars, about politics, about my dog and/or cat, etc.). I just knew 100 of them would happily sign the petition well before Sunday evening, just because I posted a status update about it and they love me (grin).

I also tweeted about the petition several times, at different times during different days, to my more than 2000 followers on my professional Twitter account, using various keywords (even tied it to Star Wars: The Force Awakens!), to my almost 600 followers on my personal Twitter account, to my more than 350 friends on Facebook, made up mostly of colleagues and neighbors rather than close friends, and to my Facebook page, which has almost 1000 “likes” (though I didn’t have much hope for that – Facebook, either via my account or my page, hasn’t proven a good way of reaching folks regarding my work or even my vacations). I also did “mention tweets” and direct tweets to various associations of managers of volunteers – DOVIAs – asking them to share the petition with their members. And I gave GooglePlus a go as well.

As of the end of the day on Sunday, at 11 p.m. Pacific Coast USA time, I had 94 signatures. That’s what I still have as I publish this blog on Monday. And most of those did NOT come because of any social media activities. Rather, they came because I emailed or direct-messaged about 80 friends and colleagues and asked each of them, separately, personally, to sign it. THAT laborious method got me far, far more signatures than any of the aforementioned social media blasts, no matter how often I blasted.

Why didn’t others sign? I asked friends and colleagues who didn’t sign, specifically, directly, individually, why they didn’t sign, and the vast majority who responded said they never saw any messages on social media about the petition, especially not the status updates on Facebook. In addition, a few, all managers of volunteers or working somehow in volunteerism, said they were prohibited from signing a petition by their workplace – which is entirely untrue, but they’ve been made to believe that their employer doesn’t allow them to be politically active at all, other than voting.

So, what have I learned in trying to get signatures for my petition:

  • Even when a petition is all about a very hot topic among those that you want to sign the petition – in this case, funding volunteer management, and the target group is those that work with volunteers or promote volunteerism (though absolutely anyone can sign) – that isn’t enough to get people to sign.
  • Direct, person-to-person, customized emails or direct messages, sent individually, from me – messages that I did not cc anyone else on, but each going only to one person, are, by far, the most effective way to get signatures on a petition. BY FAR. I had a 85% sign rate from individuals I messaged directly via email or Facebook. However, I’m reluctant to DM absolutely every one of my 300+  close, personal social media friends… that seems so overwhelming, to them and me.
  • I have some really great friends.
  • Setting a goal for how many people I wanted to sign, by a particular date, really pushed me to keep pushing. I did 10 times more work over the weekend to promote this petition than I had planned to, but I was determined to reach that goal, rather than to be hurt and give up early.
  • Facebook status updates, whether via a personal account or a page, are rather useless in promoting a petition (or most anything), because most of the people that are your Facebook friends or have “liked” your page will never see it – Facebook will never show them those messages in their newsfeed, because they see only “Top stories.” The more people that like that status update, the more people that will see it, so if you are going to do a petition, direct message several people and get at least 10 people to “like” that status update about your petition if you want it to be seen by anyone!
  • We are all drowning in a sea of online information. It has never been harder to reach people! So much noise!
  • You have to get organizations to promote such petitions to their members, because without organizations talking about such, organizations like DOVIAs, this petition will never reach much over 100 people, and will have no hope of going viral, let alone any media outlet paying attention to such. And with that said: thank you, Northwest Oregon Volunteer Administrators Association (NOVAA), based in Portland, Oregon, for helping to raise awareness about this petition!
  • There is a huge misunderstanding by too many managers of volunteers that they are prohibited from signing online petitions, or sharing such petitions. They are absolutely allowed to sign such, as individuals rather than representatives of their organization (though many organizations DO allow this), and they may share such petitions, they are allowed to, so long as they don’t tell people in their message whether or not to sign it but, rather, say, “Interesting: a person/organization has started this petition that says such and such. How do you feel about it? Share in the comments below.” If people sign, that’s their choice – you’ve just informed them of an activity. You can do this about a petition regarding volunteer management – but probably not a political candidate.
  • Associations of managers of volunteers like to complain at conferences and in online discussion groups about how volunteer management isn’t funded – but when they have a chance to make a difference on the issue, they are silent. Very disturbing.

So, what now? Well, today, with still just 94 signers, I’ve:

  • Sent a personal email, individually, to more than a dozen colleagues that are managers of volunteers, that work at nonprofit centers, or that are somehow associated with volunteer leadership, asking them to please consider signing the petition, commenting on it, and promoting it.
  • Posted to several LinkedIn groups.
  • Posted again to Twitter, particularly my pro account, and I will be posting at least twice a day, every day this week, at different times of day, using various keywords.
  • Commented and liked the NOVAA Facebook page where they talked about this petition, so that they are thanked and so that their status update might show up in more members’ newsfeeds.
  • Hope that another association of managers of volunteers – a DOVIA – will decide, oh, hey, this is exactly the kind of thing we need to be doing in order to represent the interests of our members! 
  • Blogged about this experience as a learning experience regarding online communications (and you are now reading this blog!)

And I hope if you have read this blog you will SIGN THIS PETITION.

My next goal is 106 more signers by midnight New Year’s Eve – that would put me at 200 signers and maybe, just maybe, the petition will get the attention of the media. But I’m not holding my breath.

Online leadership: what is it?

This week, I’m blogging and launching new web resources based on my experience in October as the Duvall Leader in Residence at the University of Kentucky’s Center for Leadership Development (CFLD), part of UK’s College of Agriculture, Food and Environment.

Yesterday, I blogged about one of my workshops about Democratizing Engagement. Specifically: has the Internet democratized community, even political, engagement?

Yesterday, I launched a new web page about online leadership. There is plenty of information about leading and supporting a team online, and I reviewed some of those suggested practices and resources in my workshop, but I wanted to focus this new web page solely on online leadership, on engaging in activities that influence others online, that create a profile for a person as someone that provides credible, important, even vital information about a particular subject. To me, leaders are looked to for advice, direction, knowledge and opinions on specific subjects, and their online activities, collectively, influence the thinking of others. And they engage online – they don’t just post information. They discuss, they acknowledge reactions and feedback, they even debate.

I’ve made it a web page, rather than a blog, because it’s a resource I intend to regularly update and maintain, part of my portfolio of online resources about working with others online. But your comments about the page, here on this blog, are welcomed!

Has the Internet democratized engagement?

This week, I’m going to blog and launch new web resources based on my experience as the Duvall Leader in Residence at the University of Kentucky’s Center for Leadership Development (CFLD), part of UK’s College of Agriculture,Food and Environment. My visit was sponsored by the W. Norris Duvall Leadership Endowment Fund and the CFLD, and focused on leadership development and community development and engagement as both relate to the use of online media.

First up for discussion: Democratizing Engagement. Specifically: has the Internet democratized community, even political, engagement? To democratize something is to make it accessible “to the masses.” So, my answer during the presentation in Lexington at the Plantory, to launch discussion in Lexington, was, “Yes… and no.”

On the “yes” side:

  • People can access information they need most, like weather forecasts, communicate with people remotely, even bank and community organize, through text messaging on a simple cell phone. This has been revolutionary for people in the developing world.
  • People with even more sophisticated tools, like laptops and smart phones, can do even more, like access pension information, journalism-based media sites, business information, etc., apply for college or jobs, even run entire organizations and undertake a remote career.
  • Even before smart phones, when cell phones were becoming popular in the developing world, text messaging played a key role in political movements in the Philippines, in helping AIDS patients in Africa remember to take meds, and in appropriate amounts, etc. See this paper from October 2001 for more on these early examples. Handheld, networked devices continue to play important role in political movements.

On the “no” side:

  • Social media has been instrumental in reviving incorrect and, sometimes, dangerous folklore that interferes with humanitarian efforts, government health initiatives, etc.
    Negative consequences for the opinion-sharer.
  • Government and corporate entities are monitoring and recording users’ online activities and sometimes using the information they find against citizens/consumers to curb their rights or voice.
  • Many web sites cannot be accessed by people without the absolute very latest, most advanced laptops and smart phone.
  • The Internet has never been slower.
  • People with disabilities are often excluded from being able to access Web-based resources – the site isn’t configured for people using assistive technologies, an online video has no subtitles, etc.
  • Not every organization is developing online tools for people who use only feature phones and text messaging, and that leaves out millions of people who don’t have smart phones.
  • Not everyone is on the Internet.

And I’ll add one more to the “no” list: many people are made to feel unwelcomed online, to the point of their being threatened with violence if they don’t refrain from saying certain things or even being online altogether. #gamergate is a good example of this. Also see this blog, Virtue & reputation in the developing world.

Even with all that said, and the “no” list being so much longer than the “yes” list, I said that the Internet is playing a role in democratizing information for everyone, but it’s got a long way to go.

What do YOU think? Share your thoughts in the comments section.

(and I have to note that my favorite moment of the evening was when we went around the room to ask why people had come and if they got what they wanted out of the evening. One of the attendees said that, in fact, she was in the wrong room – she had come for something else – but once I started talking, she was so interested in the topic that she stayed!)

Virtue & reputation in the developing world

womantargetMy Facebook newsfeed is filled with posts from my male Afghan colleagues, talking about their travels, their work, their children, sharing photos, etc. But rare is the post from Afghan women I’ve worked with. And recently, I was reminded yet again of why that is.

In some countries, a woman’s reputation regarding her virtue is every bit as important as food and health care, in terms of prosperity, let alone survival. When you are a girl or a woman in Afghanistan, or many other countries, you can’t just shrug at insults regarding your morals or honor. You do not have that privilege. You have to care deeply about what neighbors and co-workers and, really, what anyone might say about your virtue. Damage to your reputation regarding your virginity, your marriage, your care for your children, your sexuality, how you dress, how you behave in social settings, and everything else that makes up one’s moral character can cost a woman a job, her family, her marriage – even her life.

I was gobsmacked to find out just how true this was when I lived in Afghanistan for six months back in 2007 – my Afghan female co-workers were immobilized at times by fear of gossip about their honor. But it’s not just in that country: I heard a few comments when I lived in Ukraine that made me realize that, to a degree, it can be true there as well.

I was reminded of all this per an article in the Washington Post regarding women in Afghanistan who are being virtually assaulted, their Facebook profiles duped to create a second, fake profile, their friends invited to “friend” that profile, and then come the fake posts boasting of drug use and illicit behavior, attributed to the person being targeted. The identity thieves steal the women’s photos and steal and repost personal information publicly. Or, the woman’s actual account is hacked, the password changed so that she can no longer control the account – and the same tactic used: fake posts boasting of illicit behavior, altered photos of the woman drinking alcohol, etc. “Respectable reputations are demolished with a few keystrokes.” In addition, a woman on Facebook in Afghanistan may end up with an inbox deluged with pornography and violent threats from aggressive suitors and alleged militants. It leaves the women terrified of even their own family members, as the article details.

In the article, an Internet cafe owner talks about his attempts to help the many young women who are devastated to find out their profile has been duped or hacked with such reputation-destroying information and frantic to get the information removed. Sadly, his reports to Facebook aren’t taken seriously. The article says, “He suspects that the threats are so culturally specific — a profile photo showing a woman’s face or a beer Photoshopped into a photo of a female gathering, for example — that they often go unnoticed by Facebook administrators reviewing flagged accounts. What may look like an innocent account in the United States can be full of menacing innuendo to Afghan eyes.”

But there’s another reason that keeps so many women in Afghanistan and other countries off of social media as well: the Tall Poppy Syndrome. People talking about an accomplishment can be seen as bragging, and many feel that tall flower has to be cut down to the same size as all the others. The phrase is particularly popular in Australia, though some people say it isn’t success that offends Australians but, rather, someone that acts superior. But in many places, a woman saying anything on social media, except for praising the deity of her religion, is seen as bragging – and she becomes a target for her “tall” reputation being cut down. If you don’t believe that, search for malala yousafzai criticized on Google.

For all these reasons, many women in Afghanistan and other countries have given up on having a virtual identity at all – I personally know of two such women. This greatly hinders their ability to connect with potential colleagues abroad that could help them in their work, to build up a professional reputation beyond the walls of their office or beyond the staff of the organization, and build a career.

Of course, it hasn’t always been so easy in the Western world for a woman to shrug off gossip. In Pride and Prejudice, published in 1813, the heroine, Elizabeth Bennet, warns her father that the consequences of her sister Lydia’s reputation as a flirt affects “our importance, our respectability in the world”, noting that when a girl is perceived as being a flirt, it is the girl’s family members that pay the price: “Oh! my dear father, can you suppose it possible that they will not be censured and despised wherever they are known, and that their sisters will not be often involved in the disgrace?” 200 years later, no girl in the USA has to have that scene explained to her, even in our world of celebrity sex tapes and leaked nude photos and wardrobe malfunctions. Many women worldwide, even in “the West,” still fear loss of reputation through gossip, even if the consequences aren’t nearly as dire as in other countries.

By contrast, I now live in a privileged world where I can choose to shrug at personal insults thrown my way regarding my virtue, my moral behavior, etc. I know who I am, that I strive for integrity in my professional world and in personal matters, I know that the people I love and respect in my life know my true character and morals, and for me, that’s all that matters. If someone calls me a whore, I can simply roll my eyes and say, “Please call me Her Royal Highness and Whore, as it is my correct title,” and then I can go on about my day.

I’m from the Bible belt, and I’ve lived all over the USA, and I find that “but what will people think?!” is a mentality that still very much exists back home. I’m not sure when exactly I shed that mentality, but I do remember the first time I heard a story that says there was a man who constantly harassed and insulted the Buddha, but the Buddha never seemed fazed by it. When someone asked why he didn’t take offense to the insults, he replied, “If someone gives you a gift and you refuse to accept it, the gift stays with the giver.” I remember thinking: that’s what I want to strive for. Though, full disclosure: insults about my looks, my age, my weight, etc., still feel like punches in my gut, anc criticism of my work, and my approach to work, can sting. But insults about my virtue? Have at it – I don’t care.

So we, in the West, do understand, to a degree, the perils of gossip regarding moral behavior for our sisters in other countries. But what’s to be done? We certainly need to pressure social media companies like Facebook and Twitter to better respond to complaints of duping and hacking. But should we also encourage a new way of thinking: “Sticks and stones can break my bones but words can never hurt me”? I’m not sure it’s possible to become unoffendable – but could an entire culture be taught, deliberately, to become less so? Would that be a part of women’s empowerment, of the United Nations Sustainable Development Goals (SDGs), particularly #5 Achieve gender equality and empower all women and girls?

Regardless, it should serve as a caution to humanitarian and development workers wanting NGOs and government agencies to engage more on social media; you need to provide guidance for the women who would be expected to manage online activities on how to stay safe and protect their personal reputations.

January 4, 2016 update: See this post on TechSoup that summarizes an article about the risks taken by women in Pakistan, particularly female students, who use social media, and highlights the work of Nighat Dad, a lawyer in Pakistan who works to help women stay safe online.

Also consider this real-world example: The book Kabul Beauty School by Deborah Rodriguez chronicled her time running a beauty school in Kabul, where she trained and managed Afghan beauticians. The book ended up on The New York Times bestseller list, made an overnight sensation of Rodriguez, and was slated to become a movie, with Sandra Bullock playing the lead. But then her Afghan husband turned on her, demanding proceeds from the book. Other people showed up at the beauty school, demanding money from the women that worked there and threatening to bring dishonor to their families by showing photos Rodriguez had taken with her cell phone inside the shop of women behaving in an “un-Islamic” manner – photoss that, at the time of this blog, can still be found online. The book and those photos exposed the women to risks. Several of the Afghan women who worked at the beauty school and whose private lives she documents in her book went into hiding and applied for political asylum within the United States. They feel abandoned by Rodriguez. In an article a year after fleeing Afghanistan, she said “If I could give them what they want, I would. I don’t know how to help anymore.” The fate of the women remains unknown. Photos and stories shared in moments of joy, fun and sisterhood have ended up the very people she was trying to help.

Update April 16, 2019: The Kandahar field office of UN Assistance Mission in Afghanistan (UNAMA) hosted a discussion with 20 women representatives of civil society, local media, provincial council members, teachers and university students active on social media. The participants agreed that social media campaigns and platforms are important means of advocacy for women to play their role in peace process. Balancing the pros with the cons -such as risks of harassment from trolls and others- they created a closed social media group dedicated to empowering women. In southern Afghanistan, as in other parts of the country, women are largely left out of decision-making and peace processes. Gender-based violence is prevalent and women are not visible in many public domains because of family and other cultural restrictions. The limitations apply to social media as well with indicators showing that, despite the potential, very few women in the southern region are active in this sphere. See more via this UNAMA Facebook update.

Updated April 15, 2021: A comic strip demonstrates the challenges women face online. It’s developed by Kenya ICT Action Network (KICTANet). In a story of three differently aged, differently shaped and differently employed women, we see what violence can look like online, how the seemingly harmless can actually contribute to it, and what we can all do to prevent it and to create a safer space for women online.

Also see:

virtual volunteering is probably happening at your org!

A guest post from Susan J. Ellis, President of Energize, Inc., originally posted as a “Quick Tip” in Energize Volunteer Management Update, May 2014.

OPEN YOUR EYES:ONLINE VOLUNTEERING MAY BE RIGHT IN FRONT OF YOU

Jayne Cravens and I are enjoying a variety of feedback about our new book, The Last Virtual Volunteering Guidebook. But we admit frustration at one too-common reaction: “That seems interesting, but I don’t see how our organization would possibly involve online volunteers.” So this month’s Tip is: Open your eyes!

If virtual volunteering is still hard for you to accept comfortably, consider some of the points we raise in the book. For example, it is rare to find an organization where onsite volunteers are constantly under observation; most volunteers provide service out of sight of their manager, whether in a different cubicle, a different room, a different area of the facility, or away from the organization’s headquarters altogether. Volunteers who are youth group leaders, home visitors, coaches, mentors, and tutors generally provide their service out in the field (for some, literally out infield). Obviously, organizations have long ago resolved their concerns about allowing certain volunteers the freedom to do their work, make judgment calls, and act responsibly without constant staff surveillance, even when those volunteers are working with children.

It is hard to imagine any volunteering effort where at least some integration of the Internet would not be appropriate or in which some Internet use with volunteers is not already happening.

Invisible Virtual Volunteering? There is a very good possibility that online service has evolved naturally at your agency already. You need to identify it. See what you can discover by asking some key questions:

  • If your organization asks volunteers to visit clients in their homes, or to mentor or tutor people one-on-one at an offsite location or via the phone, or to do any sort of outreach into the community on your behalf, ask: Do volunteers ever interact with these clients/community members online as well, such as with e-mail, instant messaging or calls via Skype? How and how often?
  • If there are volunteers helping with your organization’s Web site or with any computer or Internet tech-related issue, is all service being performed onsite, or are some activities being done via a volunteer’s home, work, or school computer? Ask this of both the employees who work with these volunteers and the volunteers themselves.
  • If any volunteer assignments involve writing of any sort – editing a newsletter, doing research (probably, these days, online!), producing reports, etc. – don’t you expect to receive the materials in electronic form, via e-mail or posted to a cloud platform such as Dropbox or Google Docs?
  • Are there any pro bono consultants at your organization? If so, are they interacting with employees online sometimes, in addition to onsite meetings, or doing their work (such as producing a report) offsite from your organization and submitting it via e-mail?
  • Does the board of directors ever “discuss” issues via e-mail exchanges or live chat before a formal face-to-face meeting? What about various committees and advisory groups?

vvbooklittleChances are great that you will answer one or more of these questions affirmatively. So if you discover people are already doing virtual volunteering, call it what it is and do more!

The LastVirtual Volunteering Guidebook really can help you. It’s available both as a traditional printed book and as a digital book. It’s written in a style so that the suggestions can be used with any online tools, both those in use now and those that will become popular after, say, Facebook goes the way of America Online. This is a resource for anyone that works with volunteers – the marketing manager, the director of client services, and on and on – not just the official manager of volunteers.

And if you have more simple ideas

Wiki re: virtual volunteering in Europe

In the course of researching and writing about Internet-mediated volunteering (virtual volunteering, online volunteering, microvolunteering, online mentoring, etc.) in European Union (EU) countries, I created a wiki to serve as a publicly-shared knowledge base for resources used to inform this project, resources that could inform future research projects related to the subject matter, and to invite further submissions of relevant information from any wiki visitor. The ICT4EMPLOY wiki includes:

  • More about the overall project & researchers
  • The information we are seeking / How to submit information
  • Online Volunteering-related recruitment or matching web sites
  • Organisations that involve online volunteers in the EU
  • Resources related to volunteering as a contributor to employability
  • Resources related to arguments against and concerns about volunteering by unions/professionals in Europe
  • Resources and research related to Internet-mediated volunteering (focused on, but not limited to, Europe)
  • Resources related to telecommuting, virtual teams and remote management
  • Legal status and regulations regarding volunteers
  • Resources related to volunteer engagement and volunteerism in EU countries statistics, studies, volunteer centres, volunteer matching sites, sites for volunteers, sites for those that want to involve volunteers, etc.
  • RSS feeds for keywords associated with Internet-mediated volunteering
  • Información en español
  • Informations en français
  • Informationen in Deutsch

I’ll update it as long as I’m working on the research.