Tag Archives: government

Nonprofits *are* job creators!

Recently, I heard a man on the TV ranting about why people without private sector experience are bad to serve in government offices. “They’ve never balanced a budget, created a job or had to struggle to make payroll!” he said.

And my head exploded. KAPOW.

When you are working in government, or a nonprofit, balancing budgets and struggling to make payroll is often MOST of what you do!

In the nonprofit and public sectors, the pressure to balance a budget – one that has often been cut drastically with no input from you, the person expected to balance that budget – is far greater than the for-profit/business world. And the struggle to make payroll is something I’ve seen far too often in nonprofit organizations, often because a corporation has slashed its own budgets and cut funding to the organization or initiative that had been promised for months, or a government agency suddenly had its budget cut and, therefore, had to cut the budget of nonprofits it was supporting.

And nonprofit organizations are job creators. Funding nonprofits, which are focused on improving or preserving communities for EVERYONE, are not only job creators, but also, the people that make communities places where people actually want to live and work – which helps those that start businesses. Nonprofits:

  • help improve education (which creates better workers),
  • help preserve and improve environmental health (which helps organic farmers and fishermen have better products)
  • help improve children’s health (which allows parents to have the time to work instead of caring for sick children – time, perhaps, even to start businesses)
  • help promote bicycle use (which helps create more business for bicycle shops, creates more ways for workers to get to their jobs, contributes to a healthier workforce, and creates more parking spaces for cars)
  • build and promote community gardens (which helps those that sell gardening implements and other supplies)
  • fund and manager arts organizations (which create jobs for actors, production staff and administration staff, as well as enhancing the community and making it more attractive to employers to locate businesses there)
  • build, sustain and grow universities and colleges (which train people in various areas of expertise – and these people become workers, even job creators, themselves)

and on and on.

The amount of misinformation being promoted by so many pundits and even elected officials in the USA regarding the realities of the third sector is startling, disheartening and destructive. I have worked primarily in the nonprofit and government sectors, and in those sectors, I most certainly HAVE had to balance budgets, create jobs and struggle to make payroll. In fact, I have had to be far, far more creative with resources and efficient in the use of time and resources than I have ever had to be in a for-profit setting. By contrast, most people I’ve known who have worked primarily in the corporate sector have little understanding of how to do a lot with a limited amount of resources: they can’t believe most nonprofits don’t have fully staff IT departments or the latest computer technologies, and are stunned that volunteers are, in fact, not free at all.

Nonprofits and government agencies have GOT to do a better job of talking about what they accomplish, what it takes to make those accomplishments possible, and how they make those accomplishments happen. Every nonprofit has an obligation to show their transparency and credibility, and to teach the media and general public about the resources and expertise needed to address critical human and environmental needs. The Internet has made it oh-so-easy to do that!

Also see:

mobile apps in nonprofit program & management work

Whenever I read about mobile apps (software applications to be used on smartphones or tablets) for nonprofits, the articles are almost always be about fundraising – about how to allow people to easily donate to an organization.

What I’m hungry for is information on how nonprofits are already using mobile apps in their program or management work.

I’ve blogged about this quest before, just last month, and posted about it on the TechSoup community forum, and the silence has been deafening. The impression I get is that there are far more ideas about how apps might help nonprofits, beyond allowing people to make donations from their smart phone, than there are actual app uses.

If you have information on employees, consultants or volunteers using mobile apps as a part of their work for nonprofits, NGOs, libraries, government agencies, or any mission-based organizations, pick your place to share your story over on the TechSoup community:

Also see this

The quest continues!

What did you learn today? Or this week?

Are you an employee, a consultant or a volunteer at/with a nonprofit, library, NGO, school, government agency, charity or other mission-based organization?

Then these questions are for you:

What did you learn today, or this week, or recently, about computer or Internet/networked tech while working with or for a that mission-based organization? Or some other thing you learned about tech that would be helpful to others? And per this learning, what else do you need to know?

It could be:

“I learned to do this cool thing with Outlook – I can now…”

or

“I learned that I really don’t like such-and-such feature on LinkedIn. Here’s why…”

or

“I learned that washing my LG 500 feature phone in the washing machine leads to it no longer working” (Yes, that’s me).

I would really love it if you would answer that question here on the TechSoup Community Forum.

Registration on TechSoup is required in order to respond, but registration is free. And by registering, you can participate in TechSoup community activities in the future! Come on, let’s hear from ya!

An Afghan strategy shows my conversion to Twitter

When Twitter got started several years ago, it was a tool meant to be used via text messaging on your cell phone. That meant that, every time you got a message via Twitter, your phone vibrated or made a sound.

And that’s why I stayed away from it. That’s way, way more information I want via cell phone text messaging. And I wasn’t the only one that felt that way: I talked to nonprofits who told me they were abandoning their Twitter feeds in those early days because their volunteers and other supporters were complaining: we do NOT want this many text messages from you.

But just as Facebook went from being primarily an online dating tool for university students to an online social networking tool for everyone, Twitter has become a way for people to send and receive very targeted information – because it’s accessed primarily via a web browser or cell phone app rather than cell phone text messaging. Now, unlike its early days, Twitter reminds me so much of USENET newsgroups, the online communities that preceded the web and launched me into cyberspace (back in the 1990s, I checked my newsgroups before email!).

I hadn’t realized how far my conversion to Twitter was until I was midway through creating a strategy last weekend regarding Twitter use for an Afghanistan government ministry initiative. I never would have written this strategy two years ago!

And my point is: you have to be ready to revisit online tools. What may not be right for you now may be right for you in a couple of years. And what you are using now may be replaced by something better.

It’s annoying, I know: right after I had fully invested in an online profile on MySpace, including a blog focused specifically on youth volunteer engagement, people started abandoning MySpace in droves for Facebook. All that time and effort, down the drain… but I’m sure organizations that fully invested in their America Online profiles and communities back in the 1990s felt the same way when the World Wide Web really took off.

In case you are wondering: why did I recommend that an Afghan government initiative adopt Twitter?

  • Afghan government ministries have trouble thinking of their web sites as something that needs to change daily, even hourly. Adding a Twitter feed on the home page and other key web pages of this initiative will automatically make its web site dynamic – updated with every Tweet.
  • This government initiative needs to communicate much more effectively with current donors and international donors – and many of those international agencies and foreign government offices are very active Twitter users. They will still send their reports and meeting invitations, but now, they will also give very short, regular updates – and that’s just what the donors want.
  • This initiative needs urgently to communicate better with the press. And the press in Afghanistan is really tired of press conferences and 10 page press releases.
  • This initiative needs to learn to say why it’s great (and it is) in 140 characters or less. Afghan government workers are some of the most verbose writers you will ever encounter. I attribute that to a combination of Persian poetic roots and United Nations training. I’m hoping Twitter use will contribute to them writing more effective messages in all of their communications.
  • The initiative staff needs to read what is being said about its work beyond local newspapers, if they want to know what international donors are thinking.

My goal with the strategy is to get the staff at this initiative up and using Twitter as soon as possible, and to keep their use as effective and worthwhile. So my strategy included:

  • What to write as the program’s Twitter user name – and why.
  • The wording for the program’s Twitter bio – and why those specific words were important (word choice is important, so that people looking for certain key words will find their profile).
  • The Twitter feeds for this initiative to follow, at least at first, and why (which I hope will guide the staff regarding future follow choices). It’s about 200 Twitter feeds – and, yes, I carefully chose each of them.
  • Exactly what to do during their first 48 hours on Twitter.
  • Tweets for the first five days.
  • What to tweet after those first five days.
  • Tags to use, and not to use – and why.
  • Best days to tweet (best days are NOT Thursday afternoons, Fridays or Saturdays, which are the Afghan weekend), as well as best times of day (late morning is best to reach Europe, late afternoon is best to reach North America).
  • Tips for avoiding bad PR on Twitter (how to be supportive of the nation and the government without getting political, the importance of keeping personal info off the Twitter feed like “here are photos from my vacation in India!”, choosing whom to follow, etc.).
  • Why it’s important to check to see who has mentioned the agency on Twitter, and how to find direct messages on Twitter.
  • What activity is public on Twitter (pretty much everything!).

I spent about an hour dreaming up example Tweets for almost each advice item above. That was fun. It involved poppies.

What about communicating with Afghan citizens? That certainly will happen too with this Twitter feed, with affluent Afghans, even if that’s not the primary purpose of the Tweets. While cell phone permeation is shockingly high in Afghanistan, even among farmers and ranchers (Bloomberg News, April 2010), I doubt many will follow via cell phone text messaging – and the numbers are still relatively small (because of literacy and remoteness). Should the ministry create a separate Twitter feed to reach those farmers and ranchers specifically via text messages? Maybe! But first, this ministry needs to use Twitter with donors and the press, IMO, so they can hone their messaging skills. And when they’re ready, I hope I get to help with other strategies as well.

Will this government ministry go for it and start using Twitter? If they do, I will announce it on my own Twitter feed. Stay tuned…

Talking to Reps from NGOs & other orgs from all over the world

Last week, I had the pleasure of presenting to a “class” of the US Department of State’s International Visitor Leadership Program. This was the third time I’ve presented to such a group since the mid 1990s – and this time, I got to spend more time with them than ever before!

These visitors represent NGOs and government agencies from all over the world, and are invited to the USA by arrangement of the Institute of International Education (IIE). The focus of the visit this year was how different organizations in the USA engage with volunteers, and I joined colleagues here in Portland to do a workshop on using social media to recruit and engage with volunteers (a very shortened version of the webinar for TechSoup, which is still available online). I was joined by Erin Barnhart and Martin Cowling (who just happened to be visiting from Australia!).

As you can see from this photo, I was thrilled to find an Afghan amid the group – Mr. Khir Mohammad Pazhwok of Ghori, the Program Officer with Integrity Watch Afghanistan. He seemed happy to meet someone who has been to his country (he was impressed that I still knew the Dari words for “Right”, “Left,” “Forward,” “Why not?” and “Thank you!”).

I presented to the 2010 group last year, leading an all-to-brief 30-minute panel of Portland agencies to talk about different models of volunteer engagement (long-term, episodic, diversity-focused, etc.). I presented to the group for the first time back in the 1990s in Austin, Texas – another all-too-brief talk about online volunteering (got into some trouble at that one when I started talking about Austin’s famous live music scene, which the group realized their State Department hosts would not be showing to them at all during the visit).

These representatives are highly focused on gathering as much knowledge as possible to take back to their respective countries. And they ask some of the best questions of any group I present to. What I love about presenting to this group is that they are ready to experiment – they do not fear new practices. They also never say what I hear too often by audiences in North America, Europe and even Australia: that’s not how we do things; I’m not sure we can change. If they hear a good idea, they are going to run with it!

I’m ready to do a workshop for YOU. I can also do workshops online. My schedule fills up quickly, so contact me soon with your idea!

Civil Society 2.0

Civil Society 2.0 is a US State Department initiative to assist non-governmental (NGOs) and civil society organizations (CSOs) in other countries in using Internet and networking tools to increase the reach and impact of their work. “Through specific regional events, we gather an understanding of the challenges CSOs face and engage the technology community to help solve them appropriately.” In November 2010, a Tech@State: Civil Society event introduced this idea, and its first application, TechCamp, took place in Santiago, Chile.

This initiative is engaged with many other initiatives, including government 2.0 Netzwerk Deutschland, Digitales Chile, Random Hacks of Kindness (RHoK) and Geeks Without Bounds.

To stay up-to-date on this initiative, join the Tech@State LinkedIn Group as well as the Civil Society 2.0 subgroup. You can also follow this initiative via Twitter, @TechAtState.

Let’s hope someone from the Civil Society 2.0 initiative realizes they are engaged in virtual volunteering and can join all of the many conversations about such, online and onsite! Would love if they contacted me for more information.

Update: this program has been eliminated by the Trump administration

More on the UK’s Big Society

David Cameron, the prime minister of the UK does not like all of the criticism of his plan to cut government funding and replace paid staff in schools, transportation offices and other public offices with volunteers, under the guise of getting more people more involved in their communities. He defended his program. And then came this outstanding response.

Here’s my previous blog on the UK’s Big Society efforts, with lots of links to the building backlash and government missteps regarding this effort.

Even if you don’t live in the UK, if you work in the nonprofit or government sector, you need to be staying up-to-date about what is happening in the UK regarding this issue!

UK Volunteering Tsar Doesn’t Have Time to Volunteer

Lord Nat Wei, the British official charged with kick-starting volunteering in the U.K. and encouraging citizens to take over the delivery of a variety of community services, has found that volunteering to run this initiative three days a week is incompatible with “having a life”.

Like the USA federal and state governments, the U.K. government is hoping that its citizens will step up and volunteer their time in order to provide local services that local and federal governments no longer want to fund. Prime Minister David Cameron calls it the big society drive, and he wants volunteers to take over the staffing of post offices, libraries, transport services. He says that staffing these organizations with volunteers will empower individuals and give them a greater voice in their communities.

Cameron is right that involving volunteers in public sector organizations gives the community a greater voice in how those services are run – and that reason is why I encourage public sector organizations, not just nonprofits/NGOs, to involve volunteers. But as this case of the U.K. volunteering tsar illustrates, there are not large numbers of people who have the time to staff a public service on top of holding down a job and spending time with their families.

In addition, volunteers are not free: someone has to pay for their screening, training and ongoing support. There are organizations that are staffed primarily by volunteers, such as the American Red Cross and the Girl Scouts of the USA, but the required infrastructure to effectively support these volunteers is enormous – these volunteers don’t just magically show up and get the work done, without a tremendous amount of money and paid staff to support them. Even Wikimedia online volunteers aren’t free!

The Guardian story about the UK volunteering tsar has been flying around among my fellow volunteer management consultants with much commentary – we’ve had a tremendous good laugh over it. The irony of the situation has been delightful. We are all skeptical about government-promoted volunteering plans, in the U.K. or otherwise, having seen oh-so-many come and go, making missteps we try to warn them about. This is just the latest. Yes, we’re being smug. Don’t miss the comments on the story as well.

Also see:

 

 

 

Update: Martin Cowling has also blogged about this delicious story.

Government support re: volunteerism increasing worldwide

A recent edition of Global Trends in NGO Law, “a quarterly review of NGO legal trends around the world”, published by The International Center for Not-for-Profit Law, examines the major international trends in the development of supportive volunteerism policies and legislation over the past decade. In anticipation of the 10 year anniversary of the International Year of Volunteers (IYV+10), the United Nations Volunteers (UNV) program commissioned the report by the ICNL and the European Center for Not-for-Profit Law (ECNL).

The report finds that since IYV 2001, more than 70 laws and policies on volunteers and volunteering have been adopted in countries around the world. These laws cannot be absolutely attributed to the events surrounding IYV 2001, but it can be said that a growing number of countries are becoming aware of volunteerism in their countries — not just informal activities of neighbors helping neighbors, but volunteers self-organizing or being organized through a non-governmental organization (NGO) to provide certain services, to engage in activities that promote change by government or corporate sectors, etc.

Organized volunteerism isn’t just people being nice and helpful, and efforts to introduce, expand or support volunteerism nationally should keep that in mind. There are some not-so-nice volunteers out there — and while I think they are wonderful, many governments are going to balk when they show up.

In addition, as governments expand their support of volunteerism in their countries, they are going to learn very quickly that volunteers are not all selfless! Volunteers are neither saints nor teddy bears, and fuzzy language about them and their contributions needs to be replaced by more modern and more appropriate language that recognizes their importance, like “powerful” and “intrepid” and “audacious” and “determined.”

And do they understand that volunteers are never free, that successful volunteer engagement requires volunteer management and support – and that such support and management costs money?

It’s also important to take extra care in talking to impoverished people about donating their time for free – there can be a very ugly backlash with the wrong approach. But asking impoverished people to donate their time to free can work!

In short – there are LOTS to consider about expanded promotions of volunteering in countries globally! Let’s hope governments are getting that message as well.

Also see Germany needs 90 thousand volunteers immediately.