Tag Archives: effectiveness

A blend of international & local volunteers can “decolonize” humanitarian development

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image of four human like figures holding hands in a circle

A May 2022 report from VSO and Northumbria University in the UK says that changing how international and local volunteers work together, rather than eliminating the involvement of foreign volunteers abroad entirely, can decolonize humanitarian development, so that foreigners are no longer in control of decision-making and so that racist and discriminatory structures are addressed and dismantled.

The research, based on interviews and participatory workshops with volunteers, community representatives and VSO staff, found that there was no “one-size fits all” approach to designing and putting in place successful “volunteer combinations”. The report emphasizes that there is a need to adapt volunteer planning and management in programs based on local requirements and local learning.

The presence of international volunteers brings energy and donor attention to projects, whilst community and national volunteers enable effective engagement with local communities and increase the likelihood that impacts can be sustained due to their particular knowledges and longer-term involvement. However, there is no simple one-size-fits-all approach that can be applied to constructing a blend of volunteers, as the combination is dependent on the individuals within each blend, the environment around the project and the phasing of the work itself.

The report also warns that “community volunteers” – local volunteers, while crucial to the effectiveness of each blend, risk being sidelined.

Here is the press release summarizing the report.

And here is the full report (PDF).

Also see:

Either be committed to quality or quit involving volunteers.

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graphic by Jayne Cravens representing volunteers

I will always be fascinated by people at nonprofits, employees or volunteers, who will write a LONG post to an online forum about their lack of staffing for all that needs to be done or a safety issue regarding volunteers and clients, & when they read recommendations about how to address such, reply, Oh, yuck, bureaucracy… we’re non-traditional! We’re dynamic and nimble and get things done and rules are such a drag!

Being a dynamic, nimble startup nonprofit that GETS THINGS DONE! with NO RULES is lots of fun until volunteers start harassing clients or the executive director cries every night under all the stress and core volunteers quit because they just can’t anymore – and they aren’t replaced because the word is out about just how overwhelming volunteering can be.

Planning, policies and structure are NOT BAD THINGS. And they do NOT mean your organization can’t be dynamic and nimble and use all the latest jargon.

Put the mission of your program first, put your clients first, commit to quality, and remember that sometimes the reason for traditional ways of doing things is because traditional ways of doing things can WORK.

If you don’t have time to learn and apply the essentials, you’re being reckless with both volunteers and those they serve.

  • Foundations of Volunteer Engagement: Before you recruit volunteers, these are fundamental pieces that MUST be in place. If you choose not to do these and, instead, start recruiting volunteers right away, you are setting up your organization and those volunteers up for failure.
  • Support for Volunteers/Management of Volunteers & Safety Considerations: All of the resources I have regarding the support for and management of volunteers, as well as safety in engaging volunteers, are on one page because I believe they are inextricably linked – it’s impossible to separate these two issues. Also, I believe that these MUST be explored and drafted BEFORE you start recruiting volunteers.
  • Creating Roles & Tasks for Volunteers: A key to retaining volunteers is having roles and tasks well-defined and IN WRITING, so that expectations are clear. This is yet another step to undertake BEFORE you start recruiting volunteers – and if you don’t, don’t be surprised when you can’t keep volunteers and your volunteer engagement flounders.
  • Ethics in Volunteerism & Court-Ordered Community Service: If your organizations involves volunteers, you should also be thinking regularly about the ethics of such. Involving people who are not financially compensated for work that they do carries with it regular questions and criticisms. Exploring ethics in volunteerism has not won me many friends. Exploring ethics in volunteerism can help you avoid public relations disasters later.
  • Harumph.

Note: I will be quite hard to reach from Monday, June 20 through Wednesday, June 29. I will be checking email and social media only sporadically in that time.

How to get rid of volunteers

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Last week, I signed up to help at a community event, held yesterday.

Just. To. Help. To assist.

Yesterday, when I arrived at the event site – a public school – I found out I was in charge of the entire event. More than 30 kids would be there in an hour, expecting me to lead them through 90 minutes of activities that were completely foreign to me.

I don’t like kids.1 And I noted this at the time I signed up to help. I care about the cause, however, and as I was new to the committee – I just joined last week – I wanted to prove myself as a reliable, helpful committee member. By assisting at an event. By helping someone else in charge.

But there I was, in charge of an event I knew nothing about. About to face more than 30 kids, all under the age of 12.

I wasn’t scared. And that was good, because kids smell fear. No, instead, I was angry. Kids smell anger too, but it tends to make them listen to me. And that played to my advantage during the event – they never crossed that line into chaos that a large group of kids can so easily dissolve into.

Then there were the other adult volunteers, who were also there just to help, just to be nice. And they just kinda stood there, watching me try to pull it together. And as I was bossing those confused volunteers around in a frantic attempt to pull the event together, I wondered: Have each of these people been registered with the school and had a criminal background check? Is it my responsibility to check into that before they participate? Come to think of it, no one at the school checked to see that I was who I said I was, or asked me for my school volunteer I.D. number. How do I know any of these adults are safe to be around these kids?

I pulled the event off, on a very basic level. I drew on my experience as a manager of people, projects and events, on my two years of experience volunteering with the Girl Scouts (I’ve noticed that troop leaders at events get the kids started on an activity immediately and have them keep repeating it until volunteers are ready to move them on to the next activity), my experience having coordinated and directed more live events than is probably healthy for any one person in one lifetime, and by channeling my ever-so-bossy-but-organized Great Aunt Cornelia, who is still a legend in my family for her management abilities.

Also, it turns out none of the adult volunteers were predators nor inclined to ignore kids engaging in dangerous behavior. Lucky kids. Lucky me.

In addition, the volunteer that was supposed to be in charge did have all of the materials and equipment ready to go at the site – that helped tremendously. However, she was astounded, upon arrival just after the kids started the first activity, that the emails she sent in the preceding days weren’t understood by me and others as completely signing off on responsibility for the event (she had, indeed, said in those emails she would be late, and said myself and another volunteer would be the “leads” for the other volunteers until she got there, and some emails came with attachments… But, of course, I thought the school principal would be in charge, since she was cc’d on everything, since I have no experience at all with this kind of event, since I had made it clear I was just signing up to help, and since, to her knowledge, I have no experience doing anything like this. And I don’t like kids).

Was the event a success? In my opinion, no. It wasn’t bad, and the kids had fun and were kept busy, but the reality is: the kids didn’t really learn anything about the subject at hand. They had fun, and they walked away happy, and that’s nice – but they didn’t walk away retaining any knowledge, which was the entire purpose of the event. No minds were changed, no behaviors altered – and that was the mission of the event. A lot could have been done at the event to create that knowledge, to ensure things were remembered, to better ensure some behaviors would change, but I would have needed more than 90 minutes of prep to make that happen.

In addition, this could have been an event where not only did kids get some really essential knowledge, but also, some adults could be inspired to help at future events. And that’s why it was a stark reminder about why I – and others – train in volunteer management issues (as well as why there are so many books on event management). And why so many schools and other organizations struggle to find volunteers.

Let’s face it: a great way to drive away volunteers is to sign them up to help at an event and, when they show up, tell them they are in charge. Or have them confused about what they are supposed to do, and feeling generally unsupported. Or have them bossed around for a couple of hours by a very confused and angry me.

Volunteer management isn’t just mindless bureaucracy, with forms to fill out and procedures to be followed. It’s about ensuring that an organization or program or department mission is met. It’s about ensuring volunteers don’t show up and just do some seemingly random activities. It’s about creating experiences that lead to awareness and inspiration – not just getting some work done. It’s about ensuring safety – not just keeping fingers crossed and hoping everything works out.

And effective volunteer management is what keeps volunteers coming back again and again.

Volunteer management also isn’t just one person’s responsibility; some person at that school trusted a volunteer explicitly with organizing a safe, meaningful event for students from the school. Who was that person? What is he or she going to do about what happened yesterday? Does he or she even know what happened – and what didn’t happen? Did they just walk by and think, yeah, the kids are having fun, no problems here? Are they reading this blog right now?

I know the volunteer that was supposed to be in charge isn’t reading this blog: she also sent me an email last week proudly stating that she doesn’t read blogs and isn’t on Twitter or Facebook. Just like so many people I’ve met here in Oregon, I’m sorry to say…

Here’s a positive: I’ve never been more dedicated to the fundamentals of volunteer management and effective, program-based planning than I am right now.

I still don’t like kids though…

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1. Okay, I don’t hate kids. I sometimes find them quite amusing. I really love watching them learn. And I’m passionate about girls knowing just how many choices and opportunities are out there. But I do not think kids are automatically cute nor innocent nor sweet, and I also don’t like parents and other adults who think of kids as precious snowflakes who have every right to scream in a restaurant – though I cut a lot of slack on airplanes.