My Twitter Lists

One of the things I really like about Twitter is that I don’t have to follow absolutely everyone whose tweets I might be interested in reading at some point; I can put people and organizations on various lists, by subject matter, geography, whatever, and then check in with those lists as I like. I pick one or two of my lists a day, and then spend a few minutes going through the tweets of that list.

I make my Twitter lists public – anyone can see them. I’m also sharing them below – I thought you might like to see what they are, either to find someone you should be following, to subscribe to any of these lists or maybe to finally get you on Twitter at long last.

Afghanistan
People and organizations that tweet about Afghanistan. I’ll always care about Afghanistan…

Aid work & Dev
Organizations working development, aid and humanitarian response in developing/transitional countries.

CSR
Corporate social responsibility and social entrepreneurship, including pro bono help

Colleagues
My professional and volunteering colleagues (if you aren’t on this list, and we’ve worked together at some point in some way, and you are on Twitter, please let me know!)

español
Info & orgs in Spain & Latin America, or any site I follow that tweets in español, all related to some subject I follow (aid work and development, tech4good/ICT4D, tourism for good, CSR, FOSS, etc.)

FOSS
Free and Open Source Software (FOSS) – vendors, distributors, volunteers and advocates.

International NGOs
Major international non-governmental organizations I’m particularly interested in.

Nonprofit associations
City, state & regional nonprofit associations in the USA.

PNW
Portland, Oregon & Pacifc Northwest Tweeters I follow.

Tech4Good ICT4D
Also #nptech, apps for good. Organizations and individuals engaged in activities that use computer, software and Internet technology to help individuals, communities and the environment.

tourism4good
Organizations promoting tourism for good, or tourism for development.

Women & Girls Empowerment
Orgs & tweeters re women & girls empowerment/rights

Vol Research
Research regarding volunteerism and/or community engagement

Volunteerism non-English
Volunteer info & orgs that do not tweet English (but tweet in Spanish, French, Portuguese, or anything I can sorta kinda figure out)

For Volunteers
If you want to / are a volunteer. If you tweet about your volunteering activities, the things you do as a volunteer, contact me and let me know. If you are an organization focused primarily on volunteers (you have developed a web site or app to help people find volunteering opportunities, for instance), let me know.

Volunteer recruit/manage
For those that work with volunteers – for managers of volunteers, and for organizations that regularly tweet regarding their volunteers.

Volunteerism
Promoting or researching the concept of volunteers/community help.

If you want to be on any of these lists, please contact me. And if you are interested in the subjects I am, or want to know what I’m up to, I hope you will follow me on Twitter!

I don’t like “Closed Gardens”

I don’t like “closed gardens” like Facebook to create online communities for volunteers, clients or members. Not only for all of the reasons I note here on TechSoup, but also because a lot of people do NOT like mixing their social lives with their volunteering lives.

Take this story today on NPR’s Talk of the Nation, that noted a teacher was fired for a photo on her Facebook page that showed her drinking wine while she was on vacation. That’s enough to make anyone paranoid about using their Facebook page for their work or volunteering.

Also, if I am required to join a Facebook group as a part of my volunteering, that means other volunteers and the organization’s employees are going to know I’m on Facebook, and want to become my friend – and be hurt if I say no.

More on why I don’t like “closed gardens” as online communities for volunteers, clients or members. Weigh in there on your own thoughts! (if you try to comment here on this particular blog, I’m going to NOT publish your comment and ask that you over to TechSoup and reply)

So many young people

Youth bulge: Almost 40 percent of the global population is under 24; over one billion people – one in five people – are aged 15-24; in one third of the world’s countries, more than 60 percent of the population is under 30; and 85 percent of the world’s youth live in the developing world. “Youth are a dominant demographic reality… a reality that demands urgent focus and consideration, especially in our development plans,” William Lacy Swing, director-general of the International Organization for Migration (IOM), told the conference.

“Without investments early on, youth remain trapped in situations of poverty and dependency, and are easily co-opted into criminality, social conflict, and patterns of inter-generational violence.”

''Text box”

Participants also stressed the need to better engage youth in humanitarian aid. “People under-estimate the capacity of youth,” said Princess Haya Bint Al Hussein, wife of the prime minister of the United Arab Emirates and a UN Messenger of Peace. “How is it that we give them so little role in setting the global development agenda or helping find new routes to ending political conflicts that deplete our energy and resources?”

Volunteer Management: Once More with Meaning

I’m not the only one constantly harping that we need to stop talking about volunteers in terms of money saved or in terms of “Hey, we’ve got all this work to do, let’s get some volunteers to do it” – and, instead, start talking about the true value of Volunteers.

Here’s a fantastic article from 2008 by Jennifer Woodill for the Nonprofit Quarterly that echoes what a small but growing number of managers, researchers and volunteerism advocates have been saying – there are much better reasons to involve volunteers than we don’t have to pay them!

And I don’t think it’s volunteer managers that are the biggest obstacle in changing this mentality – it’s donors, particularly from the corporate sector, as well as big organizations like the United Nations Volunteers program and John Hopkins University, which just cannot let go of the idea of volunteers being great primarily becaues they mean not having to pay employees or consultants to do work.

Way to go, Jennifer!

Also see:

Do NOT say “Need to Cut Costs? Involve Volunteers!”

The Value of Volunteers (and how to talk about such)

Nonprofits & NGOs: Get to Know a University

Nonprofits and non-governmental organizations (NGOs):

Do you know what community colleges, public universities and private universities are nearest your agency, geographically? And do any of the degrees or classes they offer relate to the mission of your organization in any way?

For instance,

  • If your organization provides counseling, have you investigated to see if the nearest college or university has a graduate degree program in psychology?
  • If your organization assists victims of domestic violence, have you investigated to see if the nearest college or university has a degree program in social work?
  • If you are focused on the environment in any way, have you investigated if the college or university offers any environment resource management-related courses?
  • If you work with people trying to start micro-enterprises, have you investigated to see if the college or university nearest you offers business management classes, or even an MBA?

Here’s why your organization needs to be able to answer these questions:

  • Your nonprofit or NGO has the real-world environment that college and university faculty and graduate students need for academic research and practical experience.
  • Higher ed institutions have the skills and knowledge your organization may need as well as probono consultants or researchers or on-loan staff.
  • Faculty at colleges and universities get contacted by the media, and if the story is going to be something related to your organization’s mission, they will refer those reporters to you as well.
  • Faculty may hear of funding opportunities that might be appropriate for your organization. 
  • Faculty may find themselves in a conversation with public officials or business leaders where they could recommend your organization’s work.

How can nonprofits and NGOs network with university faculty and get on their radar for potential partnerships?

  • Look at course offerings of college and universities, and identify the faculty teaching courses that relate to your organization’s work. Build a database of people you want to contact; phone numbers and email addresses for most of these folks will be easy to find online, either on the college or university’s web site or through a Google or Bing search.
  • Look to see if faculty with which you want to connect has a Twitter feed and, if so, and it’s regarding their work, follow such. Same for a Facebook profile or a GooglePlus profile. Get to know more about their work through their updates. If the person posts something that relates to your work, reply to a post.
  • Read something by that faculty member in an academic journal (you can get access to this through your local library) or other publication.
  • Add appropriate faculty to your press release distribution list.
  • Invite the faculty you have identified to your open houses and public events. Send a personalized invitation, noting exactly why you are inviting this person to such. 
  • Invite the faculty you have identified to a meeting at your organization set up just for that person, or even to lunch. Let them know about your organization’s in-house expertise. If you already have partnership ideas, propose them. If you don’t, talk about what the faculty member’s courses and research have in common with your organization, and say that you would love to collaborate in some way but you aren’t entirely sure how.

It’s an ongoing cultivation process. You are building relationships, and that won’t come from just an email, a phone call or meeting face-to-face once. Colleges and universities are a HUGE resource right in your backyard – not just as one-day student volunteers, but as potential program and funding partners. Don’t wait for them to find you – seek THEM out!

Look what partnerships with universities can lead to:

Western Kentucky University Entrepreneurship students working to revitalize downtown businesses

Why Your Organization Probably Doesn’t Need A Facebook Page

An excellent blog: Why Your Company Probably Doesn’t Need A Facebook Page

I completely agree. And I think it’s true for many nonprofits, NGOs, community agenices and other organizations as well.

Shocked? Don’t be. Facebook is a great, appropriate outreach / engagement tool for many organizations – and a complete waste of time for others, as this blog explores.

Consider this: maybe all of your volunteers are on Facebook – but they don’t want to mix their Facebook activities with their volunteering. Offline, I don’t always feel comfortable talking about what I do as a volunteer at work with colleagues, or when I’m socializing with friends – perhaps I feel the same way online.

Having a booth at the local county fair might be a great way to create awareness about whatever issue your nonprofit is concerned with, or as a way to recruit volunteers – and might be a complete waste of time for others.

Same for putting an ad in the local newspaper.

Same for doing a PSA on a local radio station.

Same for putting a billboard up on a highway.

How do you know which outreach or engagement tool is right for your organization? Through knowing your potential audiences, through observing online activities by other organizations similar to your organization or also serving a similar community, and through asking your current clients, donors and volunteers how they heard about your organization and how they do or don’t want to use social media with your organization. Through experimenting. Through trial and error.

That said, if you are on Facebook, and want to use Facebook as a way to learn about effective volunteer / community engagement, about nonprofit / NGO management, about aid and development, or about my work, I would love for you to like my Facebook page. But it’s worth noting that a LOT of my friends haven’t done this, because they don’t like mixing work and fun (and they see their Facebook activities as purely for fun).

And if you are on Twitter, and want to use it for those similar reasons, I would love for you to follow me on Twitter. But, again, a LOT of my friends haven’t done this, because they don’t like mixing work and fun (and they see their Twitter activities as purely for fun).

January 5, 2017 update

I still believe 90% of this blog – and the blogs I link to in this blog. My only change is this: your nonprofit does need a page on Facebook, just to “own” your organization’s online real estate – the name of your organization on Facebook. This will mean people can find you on Facebook –  yes, they are probably looking for you, and are angry when they cannot find you – and it will also prevent someone else from creating a page for your organization without your knowledge. But if you aren’t going to publish a status update on Facebook at least once a week, if you aren’t going to mark “like” on every single comment made on your status updates, if you aren’t going to respond to questions and criticisms made on your status updates, then say so: publish a status update that says your organization does not regularly update its Facebook status update, and the best way to know what your organization is up to is… what? Check the web site regularly? Follow you on Twitter instead? Also, publish your email address in that one-and-only status update, and note that it’s the best way to reach you. Finally, set your privacy settings so that no one can post on your Facebook page, and so that if anyone mentions your organization on their own Facebook status update it doesn’t show up on your page.

I need your email address

I cringe when people say I’m a techie. Because I’m not I’m technically-savvy. I know how to use technology for outreach, absolutely, and I’m proud of that ability, but if I get an error message in using software, I’m stuck. Screen projectors regularly stump me – they plug in well to my Mac, usually, but I can never get them to work on IBM Clone PCs.

It’s like saying I’m a motorcycle mechanic because I have ridden more than 12,000 miles on motorcycles. I take those machines many amazing places – but I couldn’t even change a tire on one.

I say this because, in trying to upgrade my operating system on my MacBook, I annihilated my hard drive. And while I back up regularly, I apparently did something wrong two years ago, because it turns out that none of my email from the last two years backed up (I changed my email client two years ago).

All my files, documents, presentations, photos, etc. are safe (whew!), but all of my email from 2010, 2011 and the start of 2012, is gone. That includes my email address book.

So if you emailed me recently, or even in the last six months, and are wondering why I haven’t emailed you back – that’s what’s up. Please email again. If this message is for you, then know my email address – I won’t post it here, so I can keep it away from bots. Otherwise, try this web page (be sure to remove OINKMOO from the address).

I’ve tweeted this, I’ve posted it to my Facebook page, but word isn’t reaching everyone – so here it is, blogged.

And let this be a lesson to you aspiring independent consultants out there: you really are on your own when it comes to IT.

What I wish I’d known two years ago: where my email client (Thunderbird) puts my email on my hard drive (yes, I have some email on the cloud, but I need to access email even when I do NOT have Internet access!).

(there was a guy from MercyCorps who lives in the Portland, Oregon area that I have been trying to get together with for many weeks – if you are out there, PLEASE email me! I can’t remember your name!)

learning from a campaign that went viral

Sweeping the Internet this week: a viral video campaign by Invisible Children to make Joseph Kony, a terrorist leader in Uganda, a household name, and thereby get the media and politicans to pay attention. Viewership is through the roof, #KONY2012 is trending on Twitter, and the press is all over it. Even Lord Voldemort is on board:

voldemort protests kony

The video is here; jump to 10:30 on the video if you want to get to the heart of the video, and watch until 27:00, to get a sense of what the campaign is trying to achieve and how it will do so, without having to watch the whole thing – it’s 16 or so minutes of your life worth spending, both to learn about an important human rights campaign and to see how to make a campaign go viral.

This is already a wildly successful activism / digital story-telling campaign – but it’s not a campaign that can be easily replicated by *most* nonprofits.

Here’s why it is working:

  • it’s an easy-to-understand cause
  • it’s a cause that gets an immediate emotional-response by anyone who watches the video
  • it’s a slickly produced video – very well edited, compelling imagery, excellent script
  • it offers both simple and ambitious ways to get involved: at the very least, you can like the Invisible Children Facebook page, share the video with your online social network, and help get the word out further. At the other end of the spectrum, you can organize an event on April 20, per Invisible Children’s guidelines for such, garnering press coverage and participation on a local level for an international issue.
  • it builds up to a specific day – April 20
  • it has a wide range of items for sale for activists to wear and display on April 20, which will help publicize the event and help make participants easy to identify the day of the event, and the sale of those items helps fund the campaign
  • there are Invisible Children staff engaging with people on Twitter and Facebook for hours at a time – not just tweeting one link to a press release and hoping it catches on
  • it has an easy-to-remember Twitter tag that isn’t in use by anyone else: #KONY2012

It’s having that specific day of action and a video that creates in-depth awareness about a specific issue that, IMO, makes this go well beyond slacktivism/slackervism.

What did it take for this campaign to be successful:

  • money. Yes, I’m sure a lot of things were donated and a lot of expertise was give pro bono, but it still took money to pay for people and their time and knowledge to make this happen.
  • wide-ranging, deep relationships with key people (media, corporations, celebrities, politicians, communications strategists). These relationships took many months, even years, to cultivate – more than some tweets and email.
  • a very detailed, well-thought-out strategic plan. Somewhere, this plan is in writing, no matter how spontaneous the feeling this campaign is conveying.
  • a LOT of people to undertake the necessary outreach activities via traditional and online media. This isn’t just sending press releases; this is also engaging with people on Twitter and the phone for hours at a time. It took people to design the web site, to design the materials, to distribute those materials, to talk to the press – and it took those people MANY hours of work to do so, and it’s taking even more time to respond to all of the press and critics now focusing on the effort.

But while there is a lot to learn from this campaign for nonprofits and NGOs, this is not the campaign most should aspire to.

  • Most nonprofits and NGOs do NOT have the resources to make something like this happen – and never will.
  • Your nonprofit is probably engaged in something that’s only local, or that is a more complex issue to explain, and that doesn’t garner an immediate emotional response.
  • Your nonprofit might not be able to survive the incredible attention and scrutiny that a campaign like this would bring.

That doesn’t mean your nonprofit is less worthwhile than Invisible Children – it just means that having a video go viral nationally or internationally might not-at-all be what is best for YOUR nonprofit.

As you read about this campaign and see it get so much attention, think about what you really want from donors, volunteers, the press, politicians, clients and the general public regarding your organization.

Think about local celebrities, local policy makers, local leaders (both official ones, like elected officials, and unofficial ones, like prominent business people or local leaders of religious communities) and local activists – what do you want them to say about your organization, and how might you get them to?

Also see this TechSoup resource on Digital Storytelling.

Another lesson to learn from this campaign: don’t spam celebrities. I’ve seen a lot of celebrity Twitter feeds over-run with tweets from people begging for that person to follow or mention this or that nonprofit or cause. George Clooney probably gets 100 of those tweets in just one day! Don’t make George Clooney dislike your organization because you keep tweeting him, begging for a mention.

One of the things that has been amusing to see is the stampede of smug aid workers and other smugsters to condemn the campaign – the theme of the pushback falls into four categories:

Here’s why a lot of these criticisms are bogus:

Americans are some of the most globally-unaware people on the planet. I moved back to the USA in 2009 and have heard things every day by neighbors, people I volunteer with and people on TV that have reminded me of this every day. And this ignorance about the world leads to some profoundly ridiculous statements and actions by my fellow Americans. Maybe this campaign will help make a few people, particularly young people, aware of the world beyond the borders of the USA. BandAid/LiveAid did that for me once-upon-a-time – don’t laugh, but it did. I was a teenager in Kentucky as ignorant as a box of hammers. That record and that concert set me on a path for a lifetime.

Also, in the USA, no human rights movement has ever succeeded without a lot of outside pressure and support – and anyone who thinks apartheid was removed as an official policy in South Africa only because of pressure and evolution from within South Africa isn’t paying attention.

Some of the arguments I’ve heard about why the USA should not be focused on Uganda are the same arguments I’ve heard from China and Russia about why the world needs to not “interfere” with Syria.

Compassion for one thing breeds compassion for other things. No one – NO ONE – is saying, “Don’t be focused on local issues – instead, care about what’s happening in Uganda!” As this campaign ends, the people that have gotten caught up in it, particularly young people, are going to have a taste for advocacy and wanting to make a difference. If your local nonprofit is jealous, then start thinking now about how you are going to leverage what’s happening. Is there going to be an anti-Kony event at your local schools or in your local community? Then start designing the handbills you are going to give out at anti-Kony-related events to tell those energized young people about your local cause and how and why they can get involved.

By all means, offer legitimate criticisms of this campaign and Invisible Children. But some people are trying to kill this campaign – and I question their motivations in doing so.

Also see:

Use Your Web Site to Show Your Accountability and To Teach Others About the Nonprofit / NGO / Charity Sector

How to Make a Difference Internationally/Globally/in Another Country Without Going Abroad

Ideas for Leadership Volunteering Activities to make a difference locally

Advice for volunteering abroad (volunteering internationally)

Same thoughts as last year re International Women’s Day

Today, March 8, is International Women’s Day. Last year, I blogged about the history of the day, as well as why this day isn’t a day to give women flowers or take them to lunch – but, rather, to remember that women are denied access to education, health care, income generation and life choices at a staggering rate compared to men. I have the same thoughts this year.

survey re: volunteer management software

Rob Jackson, an independent consultant based in the UK (robjacksonconsulting.com) and Jayne Cravens, an independent consultant in the USA (coyotecommunications.com) — ME — have put together an online survey to gather data about what software/systems are being used to track and manage volunteers, and how satisfied various organizations are with the software/systems they are using.

https://www.surveymonkey.com/s/NDSVCNX

The goal is to gather data that might help organizations that involve volunteers to make better-informed decisions when choosing software, and to help software designers to understand the needs of those organizations.

All of the data submitted as a part of this survey will be made public WITH THE EXCEPTION of email addresses and identifying information of respondents; in other words, the identity of respondents will be kept confidential.

If you are responsible for tracking information about volunteers at an organization or program, or you are involved in this task in some way, we welcome your completion of this survey. More than one person from an organization or program may complete this survey. Feel free to forward this message to others.

This survey takes approximately 20 minutes to complete.

The deadline for responses is Friday, March 23.

https://www.surveymonkey.com/s/NDSVCNX

To know when the survey results are available:

Follow Rob on Twitter at @robjconsulting

Follow Jayne on Twitter at @jcravens42

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Add Jayne to a circle on Google+

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