Category Archives: Tech Tools

An old subreddit revived after seven years, now a place to discuss volunteerism.

After seven years of no activity, the subreddit r/Volunteerism, an online discussion group on Reddit, is back, but with a new purpose, one that makes it starkly different than other subreddits: r/Volunteerism is not a subreddit for recruiting volunteers. It is also not a subreddit to ask “Where can I volunteer.” There are PLENTY of places to post those questions and pleas on Reddit. There are at least 25 different subreddits that exists so that people can ask for volunteers or ask where to volunteer.

Instead, r/Volunteerism is a place to discuss volunteerism philosophies, ethics &, debates, discuss support for volunteers & all aspects of volunteer engagement/management.

Want to recommend your book or blog on volunteer management? Go for it! Want to promote volunteerism – as in “I think volunteerism is necessary for a prosperous society”? Yes. Want to criticize volunteerism, as in “I think volunteerism is a scam and exists primarily so governments and corporations don’t have to pay people for necessary work and here’s why I think that…”? Yes. Testimonials regarding volunteer experience are also welcomed on r/Volunteerism, but not for the primary purpose of recruiting volunteers for one organization.

NO RECRUITING VOLUNTEERS &

NO “WHERE DO I FIND VOLUNTEERING”.

Reddit4Good is a list I made more than 10 years ago and have updated regularly, of subreddits focused on some aspect of volunteerism, community service, philanthropy or doing good for a cause. It includes a list of places on reddit that allow you to recruit volunteers or to ask “Where can I volunteer?” As you will see when you look at it, there are PLENTY of places to on Reddit to recruit volunteers or ask where to find volunteering.

But there is – or was – no where on Reddit that has a focus like r/Volunteerism. And there needs to be.

You may recall that, for many years, I moderated another subreddit, r/volunteer, and that I rebuilt that subreddit over more than a decade into one of the most popular online communities on Reddit. I noted in this blog all of the effort I undertook to turn the community into something of value, particularly for young people who wanted to volunteer and, no matter how many volunteer matching platforms and apps get launched, still need a great deal of guidance about volunteering. I think that via that online community I’ve finally gotten through in a big way to lots more people regarding why trying to be a volunteer can be so hard (because most organizations have zero volunteer management training, don’t have a person dedicated to volunteer engagement, and can’t get funding for such because foundations and corporations refuse to fund “overhead”). But, sadly, a small, angry, vocal group of new members on that subreddit wanted the community to have minimal rules and minimal rules enforcement – never mind that it was that strict moderation that vastly improved the quality of the content over the years and made the subreddit so popular. I wrote why I decided to walk away as moderator from that subreddit without a fight. And I have no regrets that I quit a project that I had made so, so popular.

But I am still on Reddit. Reddit is MUCH more than one community. After having left the other subreddit for about two months, I went back to have a look at how things were going. And it was so sad: the same “where do I volunteer” posts over and over and over. Unvetted organizations with questionable credentials recruiting international “volunteers.” And worst of all: no more posts or debates about volunteerism ethics, voluntourism ethics, volunteerism trends, volunteer management policies and tools, safety, and on and on. It’s now a subreddit just like the more than 20 others that are focused somehow on volunteering – nothing special about it all, and very little of value.

Well, it’s now just like all those other subreddits except one: a silent group called r/Volunteerism. I had put this subreddit on an early version of Reddit4Good, and had described it as an “anything goes” subreddit, just like most other volunteerism-related groups. And then I didn’t look at it for years. When I did, as 2025 ended, I realized that it hadn’t had a new post in seven years and that it didn’t have a moderator listed. After a week of thinking about it, I followed the steps to claim the subreddit and, voilá, the group is mine. Well, moderation is mine. It belongs to Reddit. But I claimed it for one specific purpose: to restore a place on Reddit to discuss volunteerism beyond the FAQs.

Another reason I wanted there to be a place to discuss volunteerism, not just “Where do I volunteer?”: I have been hired three times as a consultant, twice with a mega large, well known social media company, because of my participation on Reddit, specifically because of how I moderated and facilitated r/volunteer. Not going to lie: I would love for it to happen again.

And so, all of you volunteer management researchers and consultants out there, all you leaders of volunteer management associations, all you program managers at the volunteerism-promoting organizations like Points of Light and the Corporation for National Service, here is your chance at redemption. You ignored r/volunteer, probably the largest community focused on volunteering, for years, and now I’m not sure your posts would be welcomed there, given its new focus. But you could post your press releases and event announcements and conference results to r/Volunteerism. Not much of an audience there now, but give me time… I’m awesome at growing Reddit audiences.

FYI, I also moderate other subreddits (r/communityservice, r/inclusion, r/philanthropy, r/OregonVolunteers, r/Tech4Causes, etc.). And participate in far more.

Also see:

30 Years on the Web

my company logo of a coyote howling at the moon

30 years ago yesterday, I launched my own web site online, a place to publish some of the work I was regularly posting to the soc.org.nonprofit USENET newsgroup, like Basic Customer Database Principles and Overview of Databases.

I created those database tips because so many nonprofit staff were being asked to manage data about volunteers, donors, event attendees and clients, but they had zero background in data management, and were regularly asking for help on that online community. My data management background came from hands-on experiences, mostly at nonprofit theaters, which live and die by data about event attendees and donors – and we used index cards before computers. I kept developing new web pages on other tech-related subjects to offer advice in plain language, because I felt like software developers and tech bros were doing a lousy job of doing so. I wanted to present tips for using all this emerging computer and Internet technology in human language so it could be understood by anyone, not just IT folks, and to show what it could do in language that showed it really was a great tool, not just something shiny.

I called my web site Coyote Communications. I wrote about why I called it that here, and what my driving philosophy was in creating the web site. That page also offers guidance on how to see that very first web site.

Merely having a web site of my own helped in my landing a few jobs in the 1990s, though I abandoned my web design business after my first client – I knew I was no web designer, although I quickly turned out to be quite a good manager of such, which is also a very important skill to have.

It was 1996, the start of what turned out to be a year of tremendous loss and change for me. I was really excited about launching my own site and, having been online for a couple of years and having a really positive experience from such, I was really optimistic about what the Internet could mean for humanity. I was downright perky. As I ended the year in a new home in Austin, Texas, having completely rebooted my life, I was down about personal things but still optimistic professionally, mostly because I was starting a new job that would allow me to do the oh-so-radical thing of work from home, a job I’d gotten because of my online work up to that date: I began designing the program I would direct for four years, the Virtual Volunteering Project, an initiative that eventually led me to a job, and a career, with the United Nations and a long time association with TechSoup.

But that’s getting ahead of myself. Back to Austin at the end of 1996: years passed, and my web site evolved as I evolved professionally. I never got rid of that focus on tech tips for the non-tech person at nonprofits, but over the years it expanded to resources for Community Outreach, With & Without Tech, resources for Community Engagement, Volunteering & Volunteerism, resources for people Working in International Development, particularly regarding communications, and travel resources for women, especially women motorcycle riders.

Lots of observations as I think about this anniversary:

  • People were nicer online in the 1990s. No question.
  • Web sites were easier to use 20 years ago.
  • It is so jarring to talk with people younger than my web site.
  • I could not survive without the Internet Wayback Machine.
  • I thought that accessibility in web site design would be a widespread priority now. I remain stunned that web site accessibility is still not the industry standard, and that so many web designers, and those that employ them, have either never heard of it or don’t think it’s important.
  • I thought the US Congress would have designed much better laws to protect the data of citizens and other residents, as well as visitors.
  • Most of the ideas I hear from tech bros regarding their new tech tools aren’t new ideas.
  • I have close friends and professional colleagues now that I first met online. Those type of connections don’t happen nearly as much now as they did in the 1990s and 2000s. I met so many of them on YahooGroups. I so miss YahooGroups.
  • I think those of us who worked in environments without computers and the Internet are better at using tech tools than so-called “digital natives.” My generation knows that we always have to be ready to adapt to change, and knows that most of the time we’re on our own to figure out how to use something – and how to best leverage that tool in our work.
  • AI slop is insidious and is ruining the Internet.
  • The algorithms that are supposedly putting information in front of us based on our unique preferences are making it harder to find the information I’m actually looking for. Search engines worked far better even 15 years ago than they do now.
  • The algorithms that are supposedly putting information in front of us based on our unique preferences are driving misinformation and a startling, horrific extreme right wing agenda. I regularly get things in my social media newsfeeds that I’m not only not interested in, they go against everything I believe at my core – and what I believe at my core is no secret online.
  • We all need to spend less time looking at computer and phone screens. More time looking at movie screens is acceptable.

I hope my web site is still valuable to someone out there. And I hope my 2026 goes far better than my 1996.

Also see:

How to do a fundraising, volunteer recruitment or other video on the cheap for your nonprofit.

a primitive image, like a cave painting, of a figure holding a smart phone under a sun.

The staff at nonprofits, no matter its size, no matter its focus, need at least one short video that succinctly explains their programs and their impact, or a video that shows how the organization engages volunteers. They may also need a video that helps onboard program participants or explains safety measures.

Your small nonprofit with just a handful of staff – maybe just a few employees, maybe just one employee, maybe all volunteers (unpaid staff) – may think it cannot make such a video, because it can’t afford a professional videographer. In fact, you can, and with just the tech assets you have.

Making a short video for your nonprofit with just the tech you have.
This resource on my web site takes you step-by-step in how to identify the hardware and software you have right now, via your smart phones and laptops and operating systems, and how you can leverage that very basic technology, as well as the photos you may already have on hand, to create videos you need, from videos of clients explaining the impact of your programs to short videos for Facebook and Instagram reels, Tik Tok, and whatever else shows up as the fun new social media.

If you want to see the video I made for the Habitat affiliate I work for now, the video I made on the cheap, it’s linked off the aforementioned page, but here’s the link to the video as well.

This is the first tech-focused resources I’ve created on my web site in YEARS. It’s nice to get back to the subject that inspired my web site back in 1996.

If you have benefited from this blog, my other blogs, or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help

.

The Undeniable Value of the Human Touch

HAL from 2001 a space odyssey

I love that AI can see or find patterns. The advancements that can mean for everything from space exploration to medical treatment to analysis of ancient art are glorious to think about. I also love that AI can apply grammar and spelling rules to things I’ve written.

This is from the 2025 Human Development Report from the United Nations Development Programme:

AI-powered identification of bird species can enable users to better identify them in the future. The increased ability to identify species can, in turn, improve AI’s performance by directly contributing geolocated observations and uploading labelled sounds and images.

I love all of this.

However…

Have you ever seen a movie that you were assured by a trusted film critic was horrible and, in fact, it turned out you loved it? Or the opposite: he said it was wonderful and you loathed it?

Have you ever been told by a few people that someone you haven’t met yet through work or in your neighborhood was boring and not really worth hanging out with, but you did finally meet them and you thought they were hilarious and fun to be with?

Have you ever read a summary of a long report or a book, but then you read the report and you came to a very different conclusion than the summary?

Those scenarios are why I don’t trust AI for decision-making or for all things related to customer service and most client interactions. Those scenarios are why I want to keep interacting with clients and the community myself.

Whether I’m the director of a project or directing communications for a project, one of the first things I like to do is take some time to answer questions that come in via phone or email. It never turns out quite like it’s been portrayed to me, especially by an over-worked, under-trained administrative assistant or an executive director who has a million other priorities. Nothing teaches me more quickly what’s been working and what has not. Sure, I might come up with canned responses to frequently asked questions, but if that response doesn’t answer the person’s inquiry, I want to know about it.

And then there is the idea of care and support: for clients, for volunteers, for the community. Care is about awareness, concern and looking after something. Providing clear, easy-to-access and easy-to understand information for an audience is a part of caring about that audience, but it’s not all of it, because quality, sincere care – the kind that keeps clients coming back, that keeps volunteers engaged and keeps donors supporting the organization – is emotional and relational. When I listen to certain staff members talk on the phone with the clients of one of the nonprofits where I work, I know that AI is no substitute for those interactions – and that if we stuck those folks on an automated phone system or chatbot, we’d not only let them down, we would lose them.

I also would never trust AI to author most social media posts, nor answer most messages that come in via social media or an online group: I would never cede the incredible knowledge that comes from interacting with people, with actual humans, to AI.

I can’t imagine taking away one of the best ways ever to gather knowledge and build skills: interacting with people MYSELF.

I wrote about this back in 2017, in fact: No app can substitute for actually talking with people. The Tech Bros must really loathe talking to actual humans.

Also see:

My highlights from the 2025 Human Development Report from UNDP (the theme is artificial intelligence).

Nonprofits, don’t cede creativity or curiosity or customer relations to AI, & keep your use of AI ethical

Artificial Intelligence – friend or foe for nonprofits?

schedule social media posts? use with caution

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help

Nonprofits, don’t cede creativity or curiosity or customer relations to AI, & keep your use of AI ethical

HAL from 2001 a space odyssey

I’ve been writing about how computer and Internet technologies can, and do, affect the work of nonprofits, NGOs, government agencies and other mission-based programs (as opposed to for-profit businesses) since the 1990s. I’ve been mostly a cheerleader for such, but also have tried to be realistic and to highlight cautions. So you shouldn’t be surprised that I have thoughts about AI and how it will, and is, affecting that work and those we serve.

I’ve warned about relying too much on the choices of Canva when creating designs. I’ve warned about ceding too much of your client interactions to AI. I’ve warned about how AI can have disastrous results when rewriting something.

And then there is the creative laziness AI seems to encourage. In an earlier blog I warned nonprofits to be careful using Canva, since their graphics are starting to all look the same. Here’s a new story about why reliance on Canva and similar AI graphic programs can be a bad choice: months ago, I had a volunteer from a high school who was supposed to create social media graphics in association with various holidays for a nonprofit I worked for. He turned in designs that were obviously the first template choice offered by Canva, with just our nonprofit logo and a date inserted somewhere – no other alterations at all. He supposedly had taken a marketing class that included learning graphic design basics, but seemed flummoxed when I talked about the need for color contrast, easy-to-read fonts, and the importance of ads being readable without someone having to have glasses. And don’t even get me started on Canva’s profound lack of diversity among its human images in terms of ethnicities, body types and ages. I ended up having to alter all of his work – spending more time on the task, not less.

Using AI-powered chatbots for schoolwork is undermining opportunities for young people to learn skills such as analyzing text, elaborating syntheses and writing coherent narratives. The writing process stimulates thinking, scrutinizing and self-improvement, tasks that all people should learn. But when it is
outsourced to AI, people not only don’t have that stimulation or mental improvement, the reduction in cognitive effort can reduce memory retention and diminish learning and cognitive abilities (cited in the Human Development Report on page 73 and in Blanchflower, D. G., Bryson, A., and Xu, X. 2024, “The Declining Mental Health of the Young and the Global Disappearance of the Hump Shape in Age in Unhappiness.” Working Paper 32337, National Bureau of Economic Research, Cambridge, MA).

I’m working with someone right now who uses AI to write all of his emails and reports. These never provide me with the information I need – information I always got when his predecessor wrote the reports and emails herself (and in MUCH shorter form). For some reason, AI always deletes out the essential info I need for marketing efforts.

AI is determining what we see online, and hiding what someone or a company has decided they do not want us to see. Content is being curated, sorted and ranked by machine learning based on the desires of one person or a company, often with users not having any idea that this is happening. I’m using two and three different search engines whenever I do research, because the results are always so different.

AI-written text is showing up with hallucinated facts across the Internet landscape and creeping into the people and government’s decision-making. And if AI is leveraged to degrade human rights or coerce people to believe a lie or harm others, it’s NOT an ally. It’s easy to find examples of this all over the Internet.

I blogged what I feel are highlights from the 2025 Human Development Report from UNDP – the theme is artificial intelligence. It’s worth noting that I do highlight positives regarding AI – because there are positives.

We live in a world where trust and credibility is more important than ever before. We’re going to lose more of that if we keep ceding creativity, curiosity and human interactions to AI.

There are a lot of companies who are now telling their employees that they are not allowed to suggest the creation of any new positions – paid staff or consultants – unless they can prove AI could not do most of that job. That means the elimination of graphic design positions, receptionists, data analysts, social media managers, consultants brought on to create and design special products (annual reports, specific marketing campaigns) and managers of volunteer programs who spend most of their time reviewing applications and screening new volunteers. Yes, AI can do all of those jobs – but not well, and not to the standards nonprofits need. As more and more people are using AI to both summarize texts and write emails and reports as well as reading those texts and emails and reports, humans are less and less involved – thereby missing trends, insights and potential challenges, while clients and customers become more and more frustrated trying to get answers to questions and help to solve problems.

A way to counter this AI use demand by management: be able to say, right now, how you are leveraging AI in your work. Show that you are already using it to save money, such as grammar correction programs, graphic design programs, donor data analysis, volunteer data analysis, translating and news alerts regarding certain topics. But then also show why you hold on to certain tasks, like interacting with clients in real-time, because cultivating and sustaining trust with various stakeholders.

What I find fascinating in this push for nonprofits to use AI is that a much better strategy is to push nonprofits to engage more volunteers, thereby doing what AI cannot: engage with the community more, cultivate more supporters, and build more awareness and understanding about the nonprofit and the cause it addresses.

One last thing: if you use AI in any communications, DECLARE IT. If you write an email to someone and you used AI to create that email, declare it. Declare in any online or offline publication if the material was created or authored, primarily, by AI. If you publish a blog that has content that was, even in part, created by AI, say so. “Some of the content of this article was created using AI.” Affirm if an article or blog is written by a human: give credit to the person or people responsible for such, by name.

If your nonprofit has a chatbot for clients, be clear that the chatbot is not a human, that it’s AI. Many people do NOT understand that a box with a human image that says, “Hi, how can I help you?” is not a human.

I have an affirmation on my web site that my web site is created & managed by a human. Consider doing the same on your own web site (but only if it’s true).

Also see

Artificial Intelligence – friend or foe for nonprofits?

schedule social media posts? use with caution

No app can substitute for actually talking with people

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help

My highlights from the 2025 Human Development Report from UNDP (the theme is artificial intelligence).

images meant to look like cave drawings, one of a woman using a smartphone and one at a desktop computer.

The theme of the 2025 Human Development Report from the United Nations Development Programme (UNDP) is artificial intelligence. The title: A matter of choice: People and possibilities in the age of AI.

Here are my thoughts (yes, I read the whole report. I’m exhausted.).

I would have liked more examples of things it says are going to work, things that are going to be good for people, especially in poor countries, or things that already have had problems (like when it says “Technological change can reinforce, amplify and reconfigure inequalities, potentially exacerbating discrimination or generating new forms of it” but then doesn’t offer examples – and the examples, which I have been tracking, are horrific).

It cheerily says things like

AI presents multiple opportunities for augmenting what people are already doing at work. It can help workers complete tasks faster and at higher quality, boost their creativity and speed up learning processes… on page 167. But then doesn’t provide examples of this. It should be PACKED with examples of what it says works oh-so-well.

And this should have opened the report – but it’s buried on pages 139 and 140:

We live in a novel social reality where algorithms (many of them AI-based) mediate many of our social relations and shape much of our engagement with the world. Whether through social media, search engines, online shopping or digital communication tools, algorithmic intermediaries are reshaping the landscape of human-to-human interactions, defining the context and boundaries within which people engage.

They could have thrown in what we watch: I would say 70% of the people in my life make the choices on what to watch based on what an algorithm tells them to on a streaming service.

Lots more of these observations, way too buried in the report:

As the amount of information available in our increasingly digital world continues to expand, recommender algorithms channel our attention, seeking what is relevant to each person. A core challenge of leveraging the internet for human development is that the information people use to promote their own agency and improve their capabilities far exceeds what anyone can reasonably consume. To overcome this limitation, algorithmic tools to search and filter information have come to define the modern internet. From early web searches and later social media feeds to modern chatbots, our experience of the internet is filtered through some form of algorithm, often AI-based recommender systems. From page 141.

By shaping power relations between the people they mediate, algorithmic intermediaries enable some users to exert influence over others, affecting their prospects and choices. Moreover, as a result of numerous, repetitive social interactions, recommender systems are reconfiguring societal structures, including social norms, institutions and culture—reshaping political discourse and deliberation. From page 143.

I didn’t like how buried these observations are, coming after about 100 pages of AI IS AMAZING!!! narrative.

But overall, the report is a worthwhile read and I do like it.

My favorite part is Part 4: Framing narratives to reimagine AI to advance human development. It’s focused people with disabilities and elderly people with regard to AI and tech innovations. It’s realistic and it busts a LOT of hype. It calls out tech bros for telling people with disabilities what they need in AI and other tech innovations without asking first, and for thinking all elderly people are old, frail and about to fall at any given moment.

As usual, it has to have reminders that should be obvious, like:

gender inequalities in the design and use of AI result not from women’s lower technological aptitude, interest or skills. Rather, they arise from discriminatory social norms that construct technology as masculine and devalue women’s expertise, knowledge and contributions. Therefore, closing gender gaps, perhaps by increasing access to technology and digital skills training—crucial as they are—may not be enough. The focus needs to be on expanding women’s agency to not just benefit equally from technological change but to shape technological developments that reflect and actively promote equity and social change. (page 117)

and

Transformative social change can take place when innovations in AI are designed by a diverse group of developers, including women and people from other marginalized and intersecting identities; when those innovations recognize and address social norms and imbalances; and when they are backed by changes in policies and institutions. (pages 118 – 119)

and

AI reflects the biases and stereotypes in the data on which it is trained.

And the data is sexist and racist -let’s be clear, that IS the reality. An article from UN Women, How AI reinforces gender bias—and what we can do about it, says more.

I liked this caution, and wish it had come much earlier:

When human involvement in work is diminished, it can lead to moral disengagement, where individuals become detached from the ethical and behavioural norms that usually guide their actions. When people feel disconnected, their sense of accountability may diminish, increasing the risk of errors and safety issues—especially in highly automated settings. Algorithmic management systems, designed to improve efficiency through monitoring and automation of work allocation, may instead increase errors and disrupt entire workflows if they push workers to engage in multitasking and to oversee simultaneous workflows at ever higher speed. Similarly, digital surveillance in the workplace— including email monitoring, keystroke tracking and social media scrutiny—can create considerable psychological stress for employees. While these practices aim to enhance productivity and data security, they also contribute to workplace anxiety. Employees can feel a loss of freedom and trust when subjected to excessive surveillance, reducing their motivation and job satisfaction. From pages 171 and 172

the allure of AI has created an image of almost completely autonomous systems, nearly free from human intervention beyond the brilliant programmers who developed them.89 In reality, AI depends heavily on human workers in every step of the supply chain. Lower-value-added activities, such as data labelling and annotation, are often concentrated in low- and middle-income countries, requiring intensive human labour but offering limited rewards. In contrast, higher-value-added tasks, such as AI model design and deployment, are confined largely to high-income countries, demanding specialized knowledge and infrastructure.90 The reliance on human labour across the AI supply chain highlights the need to examine who contributes to AI systems, under what conditions and how the value they create is distributed… A complementarity economy recognizes and values workers at every stage of the supply chain, towards ensuring meaningful opportunities, fair compensation and decent working conditions. The future of work in the age of AI should be one of genuine collaboration between humans and machines—not one built on a hidden global workforce facing decent work deficits. From page 172.

Pretty clear that NO ONE from DOGE has read any of the extensive research material cited in this report – and won’t read this report either. Nothing being done at the federal level by them follows any recommended or human-focused practice whatsoever.

Note: The United Nations Educational, Scientific and Cultural Organization’s Recommendation on the Ethics of Artificial Intelligence, adopted in November 2021, provides a global policy framework for guiding AI use to uphold human rights and dignity and ensuring that AI benefits societies at large. Updated in 2024, the OECD AI Principles are another set of intergovernmental standards on AI, with 47 adherent countries, providing a basis for developing AI that respects human rights and democratic values.

All that said: please don’t comment unless you have actually read the report.

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help

Horrific experience with AI: a warning for others

This is something that happened personally, not in the course of working with a nonprofit, but it absolutely can affect nonprofit communications.

My sister and I have worked meticulously on the obituary for my mother, who passed away last month. We were very careful regarding every word we chose, every turn of phrase, the order info was presented, etc. At the funeral home later, we were asked to view the obit one more time before it went live on their server and would be printed for the funeral.

The obituary we saw had been completely rewritten. The rewrite not only used language we would never use, it was riddled with incorrect information, and the entire narrative had been reorganized in such a way that many parts no longer made sense.

After a great deal of confusion and denials by all parties, we realized that when my sister had written the obit on her iPhone, in the phone’s notes function, and just before she sent the version we had worked so hard on, she had had to put the phone in her pocket, and the window had still been open. She pulled the phone out later and hit “send” – but at some point, the visible button to “rewrite” was accidentally pushed while it was in her pocket. I saw the screen for myself – there’s the AI rewrite button, right there on the screen that was visible when she put the phone in her pocket, along with the poorly-rewritten obit.

The horror we would have experienced seeing this inaccurate obituary at the funeral… I can’t imagine.

But in a nonprofit context, imagine getting a grant rejected because of something AI had put into your grant proposal. Imagine people responding to a social media post negatively – because AI rephrased something and made it no longer accurate, or used language that just doesn’t at all sound like you. And imagine you had NO Idea AI had rewritten the text!

Be sure to save documents into a format or program that AI cannot change before sending it on to its destination. And if you use AI to “improve” a narrative, read over the result oh-so-carefully. Meticulously.

Be careful using Canva – nonprofit graphics are starting to all look the same!

three cartoon people are jumping

I had never used Canva before August 2022. I’m not much of a graphic designer and would never be hired for such, but since I work mostly for nonprofits, I also usually don’t have a budget for a professional graphic designer, so I have to make due on my own. But my primary employer these days has an account with Canva and I’ve been able to use it.

Canva is really amazing and I use it often. BUT, I am also noticing something: a lot of graphics on social media produced by nonprofits and independent bloggers is starting to look the same. The drawn human images on Canva look very similar in style. And I live in a small community and I’ve seen one particular Canva design used by three different nonprofits for their galas – same image and colors.

Here are some tips for making your products produced via Canva unique:

  • Never use a template without a LOT of alteration. Add or change the graphics, change colors, change fonts, etc. Otherwise you risk having an image that looks almost exactly like someone else’s.
  • Never use photos from Canva. Use your own photos. Make sure your volunteers and staff have all signed photo releases, and use photos of them. Same for clients: make sure you have photo releases and, of course, that using their photos publicly is allowed.
  • Alter any ready-made images in your own designs. Flip some horizontally. Change the clothes colors for what the people in the drawings are wearing, for instance. Change skin tones. Change hair colors. If you can’t do this in Canva, use whatever graphic design software that came free on your computer to do it.
  • Follow nonprofits in your area on social media and read their posts regularly. This can help you avoid using similar designs.
  • Canva images tend to not be as diverse as you might need. It can be hard to find a family image with diverse members, for instance, or a family that might better represent a Latino family, a black family, a family where the mother is wearing a hijab or chunni, a family where the men are wearing a dastaar, etc. Or to find a classroom drawing with a diversity among students. I sometimes search for images representing a cultural group specifically so I can make sure my imagery of a family scene, a crowd scene, a classroom, etc. better reflects the community served by the local nonprofit I work for.
  • Standards in graphic design still apply when using Canva: you need to have excellent color contrast for text versus the text background, you need to have an overarching word, phrase or image, one that is bigger than everything else so that it draws in the viewer, you need to think about how you want someone’s eye to move across the graphic, the image should be easily and immediately understood, you need to make sure the graphic has all of the information needed or will be accompanied by the text of all that is needed, etc.

I’m not at all saying don’t use Canva. But don’t get complacent and confuse ease of use with good practice.

July 21, 2025 Edit: From Chealsee KalivasChealsee Kalivas on LinkedIn:

Hot take that I will stand by until the end of my career:

If your job listing has Canva as the only, or one of two, design software requirements, you do not want a true professional. You want free, fast, and cheap. And you know what you get when you order free, fast, and cheap? Sub par quality work.

And stop with the requirements of 2-5+ years experience for Canva. As a technically trained designer, I learned Canva in about 30 minutes. It is a great tool, but should NOT be the only design software you list.

Canva is an entry level software. Stop saying they need 5+ years.

Respectfully,
Professional Designers

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a simplistic drawing of a wizard

Quick tip for your nonprofit if it uses Google Workspaces (formerly Google Drive)

At the small Habitat for Humanity affiliate where I work, someone long before me set up a Google account at the organization just for photos – photos@OURNAME…. It was SUCH a smart thing to do and I wish I could thank the person! It makes it so easy to tell employees, board members, volunteers and ReStore customers where to send the photos they take, and it’s easy to save those photos from the gmail account to the Google photos space.

That same person also set up a Google account just for volunteer management – volunteers@…. and we use the email not only to give out to anyone that wants to volunteer, but also, we can use (and share) the associated Google calendar to show all staff when there are volunteer events.

Now if I could just get all staff to log into YouTube and subscribe to our agency YouTube channel and “like” each of our videos, so we could increase the number of people who saw them!

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Web Sites Still Matter

For the last decade – maybe the last 15 years – the web site home pages of nonprofits, corporations, even news outlets, were rarely the focus of most people’s regular attention; these organizations’ outlets relied on social media to distribute their information. Users read the information they wanted because they subscribed or followed or “liked” the entities or messaging they wanted to stay up-to-date about, and got more recommendations through algorithmically personalized recommendations. As The New Yorker put it:

News articles circulated as individual URLs, floating in the ether of social-media feeds, divorced from their original publishers. With rare exceptions, home pages were reduced to the role of brand billboards; you might check them out in passing, but they weren’t where the action lay.

But Twitter, now X, has imploded and is bleeding users. Facebook is overrun with ads and push marketing, burying the pages and accounts a user wants to see under a mountain of paid messaging. Social media infrastructure is crumbling, having become both ineffective for publishers and alienating for users. Social networks are overwhelmed by misinformation and content generated by artificial intelligence. 

Again, back to The New Yorker article:

Surrounded by dreck, the digital citizen is discovering that the best way to find what she used to get from social platforms is to type a URL into a browser bar and visit an individual site. Many of those sites, meanwhile, have worked hard to make themselves feel a bit more like social media, with constant updates, grabby visual stimuli, and a sense of social interaction. 

Things aren’t all good for the World Wide Web, as this article from The Atlantic notes:

Large language models, or LLMs, are trained on massive troves of material—nearly the entire internet in some cases. They digest these data into an immeasurably complex network of probabilities, which enables them to synthesize seemingly new and intelligently created material; to write code, summarize documents, and answer direct questions in ways that can appear human…. Just as there is an entire industry of scammy SEO-optimized websites trying to entice search engines to recommend them so you click on them, there will be a similar industry of AI-written, LLMO-optimized sites. And as audiences dwindle, those sites will drive good writing out of the market.

Another article in The Atlantic says that domain names (but not web sites) are no longer essential.

I believe that web sites still matter. I believe domain names still matter, because so many people, and so many organizations, and so many cities and regions, have these same name, so search engine results aren’t always all you need.

Back in 2012, I wrote a blog called Why Your Organization Probably Doesn’t Need A Facebook Page. I added in 2017 that I still believe 90% of what was proposed in that blog, and reading it now, I still believe that. That doesn’t mean you should NOT have a Facebook page, but you should think very seriously what you want it to do. For the Habitat for Humanity ReStore I support, Facebook outreach has been fundamental to sales; take it away, and I think sales would drop at least 25%, maybe more. But I also work for a nonprofit that is much larger, that is focused on technology and nonprofits, and if their Facebook page disappeared tomorrow, no one would notice.

Your organization, your program, your city – it needs a permanent home on the web, a place that all your other online activities point back to, the place that’s there when the latest social media trendy platform fades. When I join an organization, it’s so easy to become well-versed in what that organization does if they have a web site: I not only read that, I go back on archive.org and read past versions of their web sites. I find out if the ReStore is traditionally closed on a particular holiday. I find photos from past events featuring a former board member who I have learned has died and I need to create a tribute. I double -heck the dates of an event I will attend. A web site is also for your employees and volunteers, not just potential new supporters.

I have an entire section on my web site about nonprofit web sites: what should be on a nonprofit’s web site and how that web site should be designed and managed. I started it back in the 1990s and have updated it regularly. There was a time in the early part of this century when I thought maybe it was time to take the section down, that web sites weren’t needed anymore. I’m so glad I didn’t – the material is needed as much now as it has ever been.

Also see:

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