Category Archives: Nonprofit/NGO/Agency Management

Oregon global initiatives

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When you think of USA-based initiatives focused on development and humanitarian work in other countries, you think of New York or Washington, D.C. You will find a fair number in San Francisco and Los Angeles as well.

But there are organizations and initiatives all over the USA, in every state, with a primary mission of undertaking development and humanitarian work in at least one country overseas. Even in Oregon.

I come from a state – Kentucky – that most people I mean outside the USA could not locate on a map, and many have no idea its a real place. And I now live in a state that, likewise, most people I meet outside the USA could not locate on a map – in fact, many have never heard of Oregon. Yet, in both states, there are for-profit, nonprofit and university-based initiatives that are focused on other countries.

I decided to make a list of nonprofit and university-based organizations and initiatives in Oregon that were undertaking aid, humanitarian and/or development work overseas. I also added organizations focused on educating people regarding other countries/global affairs. The first draft was 10 organizations. It’s now a list of 21 organizations.

I started this page because, as a consultant myself for organizations working in development and humanitarian activities overseas, I would like to know who my colleagues in my own “neighborhood” are, and because I would like for people in the USA to be much better educated about other countries – so I’d like to know who is doing that. Also, Washington State has a formal umbrella organization, Global Washington, for groups in that state that work overseas, though it’s not focused only on humanitarian issues. Oregon doesn’t have such, that I can find.

If you would like to add an organization to my last, please contact me. But note: your initiative has to be officially registered in some way, or already part of an officially-registered organization, and there needs to be names of real people on your web site (one web site I found for a 501 (c)(3) organization claiming to work overseas had NO names of people on it – no names of staff, no names of board members – so they aren’t on my list).

 

Terrific resources you’re missing from Twitter

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I share a LOT of information on Twitter: info on effective nonprofit communications, management or engagement of volunteers, job leads with leading nonprofit and humanitarian organizations, funding leads, updates on UN initiatives in Afghanistan, Ukraine, or anywhere else I care about (and I care about a LOT of places), and more. Often, it’s information I don’t share anywhere else.

I hear a lot of people say they don’t use Twitter because they “don’t want all the text messages.” They don’t realize that you do NOT have to receive tweets via text messaging – that hasn’t been true for many years. I read Twitter via my lap top or my smart phone, primarily – most people do. Also, you don’t have to follow everyone you find interesting – you can add people to different lists and view content when YOU want to (here are my Twitter lists, to give you an idea of how it can work).

Here are my tweets and retweets of the last three days:

 

Using SMS to improve communication between UNHCR, partner NGOs, & urban refugees:

Job: Fellows Coordinator (p2). 12 months in Budapest! Apply here:

We’re looking for someone to join our team as our Fellows Coordinator. Interested? Apply today:

 · 1h1 hour ago

German translation of the W3C document “CSS Style Attributes”

Jayne Cravens retweeted
 

Nice video by about how to speak up safely against in :

 

Watch the most offensive international charity video of the year – Humanosphere

 

Short film asks “What did you pay for when you bought illegal ivory?” Answer: terrorism on African Continent

 

A university center that says it cultivates “innovative thinking” & “entrepreneurship”, etc., has no social media accounts? Harumph

 

Job: in Forest Grove, seeks a Director of Finance and Operations

opened an office in to work with civilians in the conflict zone, the USG Jeffrey Feltman said:

 

Almost 10% of Sierra Leone’s 120 doctors have died of . “Why Sierra Leone Literally Had to Cancel Christmas”

Groups may receive up to 5 stays a hostel for each day members 2+ hours in surrounding community

Just did a little virtual volunteering over on the online forum. How about you?

International Conference on Social Media for Good May 14-16, 2015, Istanbul. Abstracts due Dec 29, 2014

I have said this for YEARS: “Successful Tech Requires An Old-Fashioned Skill: Organizing People”

We’re Hiring! Quality Assurance Analyst -contract position with the possibility of extension and/or conversion.

We’re also hiring a Sr. Project Manager. full time – exempt  To apply:   (plz RT!)

 

Fantastic option: 6-12 months in Ghana with . Expenses paid, excellent projects

Which languages influence wikipedia – & each other (visualization)

 

How languages influence Twitter – & each other (visualization)

 

. mobilizes corporate volunteers to support post-2015 Sustainable Development Goals:

Online mentors helping entrepreneurs in developing countries: and ?

 

Core humanitarian standard launched last week. Check it out

How I keep up re: virtual volunteering: this ework/evolunteer list (also re: telework, telecommuting, virtual teams)

What I hope future USA volunteering reports by will focus on, to be more helpful:

 

Yet again Volunteering & Civic Life in America report focuses on $ value of

 

I consider “Anonymous” a virtual volunteering example, & def. worthy of study:

 

Virtual volunteering in the EU: history, prevalence, approaches, how it relates to employability, social inclusion

capacity building tools & resources for CSO strengthening

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The United Nations Development Programme (UNDP), my current and semi-frequent employer, does a lot of its work to help developing countries through those countries’ local civil society organizations (CSOs) and non-governmental organizations (NGOs). But in many developing countries, these CSOs and NGOs are small, are new, and/or are unfamiliar with practices that can help them be sustainable and very effective.

UNDP has curated a list of capacity building tools and resources for CSO strengthening, with toolkits, guides and classes from a variety of organizations. This list is meant to be used by UNDP country offices and programs as they work with CSOs and NGOs for program delivery.

It’s an excellent list and I’m sharing it here. If you have updates, send them to nadine.ravaud@undp.org; remember that resources should be easy-to-access and free or VERY low-cost.

Resource mobilization and fundraising

Internal governance and management

Code of good practice for civil participation in the decision-making process

Civil society accountability

Capacity analysis and capacity building

Monitoring and evaluation

Gender and youth mainstreaming

Networking and partnerships (with other stakeholders)

Advocacy and campaigning

Engaging with the media and social media

 

II.                  Selected training institutions

 Listed by alphabetical order:

CSOs: submit proposals by 17 Aug. for USAID & SIDA

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The Swedish International Development Cooperation Agency (Sida) and USAID announce a request for proposals to participate in the co-creation of a civil society innovation program. Sida and USAID are seeking to work with civil society organizations (CSOs) and other partners who want to contribute to poverty alleviation and democratic development, through innovative initiatives that aim to strengthen civil society. 

The civil society innovation program is part of a broader partnership established in 2013 between the Swedish government and USAID: Science, Technology, Innovation and Partnership (STIP), which aims to promote game-changing innovations with the potential to solve long­ standing development challenges. 

The civil society innovation program seeks new and established approaches to innovatively promote, strengthen, and connect CSOs by fostering systems where groups can access techniques, tools, and technologies to address their most pressing issues. To develop this civil society support mechanism, USAID and Sida seek partners with which to journey through a so called co-creation process. This will potentially result in one or more programs that enhance traditional civil society development assistance through use and scaling up of new and/or proven approaches which address opportunities for civil society development. 

More information is available on the SIDA web page for the civil society innovation program. We recommend that you review the Concept Paper for Civil Society and the Civil Society Innovation Addendum available in the upper right corner of that web page. Please also review the USAID Development Innovation Accelerator Civil Society Innovation Addendum as well as the Dgisio Hubs Illustrative Concept Paper for Civil Society Innovation, both available here.

Please submit your expression of interest in English to:

CivilSocietyInnovation@usaid.gov  by 11:59pm EST, 17 August 2014.

Who Takes the Lead on Exploration of Tech at a Mission-Based Org?

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IT managers and IT consultants play an essential role in helping mission-based organizations – nonprofits, non-governmental organizations (NGOs), government agencies, community groups, etc. – to use technology to meet the goals of the organization.

That said, however, an IT manager is not always the best person to lead at a mission-based organization regarding what Internet, computer and smart phone tools an organization or department should be using.

When I first began encouraging organizations to explore the possibilities of virtual volunteering back in the mid 1990s, many of the outspoken critics of virtual volunteering were IT managers at nonprofit and government agencies. Many IT managers were not supporters – they were OBSTACLES. The same was true when I began promoting accessibility as a fundamental element of web site design a little while later. In both cases, IT managers threw up a variety of arguments as to why neither of these strategies were worthwhile for mission-based organizations, almost all relating to cost or security and they expressed great fear at the “vast” amounts of work that pursuing either of these activities would cause them and the organization. Some IT managers even went so far as to tell managers of volunteers they were not allowed to involve volunteers via the Internet.

Thank goodness so many managers at mission-based organizations explored technology issues on their own, and became experts in their own right regarding how virtual volunteering, web accessibility, and other tech-related practices could be used in their organizations and could benefit their clients, employees and volunteers. I worked with many nonprofit managers, particularly managers of volunteer, helping them to develop counter arguments to IT managers reluctance to let them explore the use of various ICT tools in their jobs. The drive to use the Internet and computers to work with volunteers, as well as to make nonprofit web sites to be accessible for people with disabilities, has been lead by NON IT staff!

That isn’t to say that all ICT consultants and managers try to block the exploration and use of ICTs in nonprofit activities. Many have been quite supportive of mission-based staff’s exploration and use of ICTs – and, indeed, of virtual volunteering and accessibility. But the reality is that ICT consultants and managers need to work directly with nonprofit staff that are managing client programs, managing HR, managing volunteers, and so forth in making tech-related decisions TOGETHER. They need to listen to the organization’s volunteers as well. IT managers need to listen and to support these employees and volunteers in exploring tech that could help them in their work with the organization.

Many publications have tackled the subject of how to address non-IT staff resistance at mission-based organizations to using Internet and computer technologies. Let’s explore the other side of this issue: how have you, as a non-IT staff person at a mission-based organization, overcome IT staff or consultant resistance to things like:

  • installing and supporting your use of a database program or other software that you feel that you need in your job
  • involving volunteers via the Internet, including having interactive features on your web site for volunteers
  • making your web site accessible for people with disabilities or others using assistive technology
  • exploring the use of Linux or Open Source technologies at your organization

A version of this article first appeared in Tech4Impact, my email newsletter, in January 2003. 

 

VA: a culture of fear, silence & misplaced priorities

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It was my first six months at the large, well-known, respected organization. I was excited. I was nervous. I was full of passion. I was trying to do a great job – not just a good job. And I had to write an update about a project I was working on – the first of many. I wrote the report, following the guidelines I had been provided. I was clear, concise, and honest. I wanted senior staff that read the report to know what had worked, and to be proud of it, but also, what had not worked, and what needed to happen to address those challenges. I wanted my first report to make a SPLASH, to build trust by others for me. I labored for many, many hours, finished the report, and turned it in.

A few days later, I was called into a meeting with my boss and a member of senior staff. Their phrasing of their initial praise of the report was my first sign that something was wrong – I can always tell statements that are made just to soften the blows coming. I may even have said, after the canned positive comments, “But….” However it happened, they got to the real reason for the meeting: they wanted the problems I had identified excised from the report, because it would be available for our headquarters office.

They talked about how identifying problems could be “misinterpreted” and “could give the wrong impression.” They talked about how other programs would be emphasizing success – and only success – and I needed to do the same, because talking about problems could be used to rank the program below others. They talked about how this report could later be used to question any good performance review on my part.

I was flabbergasted. “But then how will we get the resources for these problems to be addressed? And what if the problems get identified by someone else – won’t HQ wonder why we hadn’t told them earlier? Doesn’t talking openly about these challenges, and how they could be addressed, show that we are on top of this program, that we truly understand it?”

Many “I understand why you think that way” comments followed, more false praise… but assurances that not talking about problems was the way to go, and that we would address these problems privately.

Another time, the entire company was told we had to take a series of online tests for HQ to prove our proficiency regarding Microsoft Office products. I had other priorities, much more important, primarily some dire problems with a web site product we were about to launch, so I put off doing the test. The head of HR visited my office to emphasize the importance of my taking the test at least 48 hours before the stated deadline. Why? Because senior staff wanted to be able to brag that they’d had 100% compliance 48 hours before deadline, to show what great managers they were. Again, I was flabbergasted – management problems were rife at the organization, in dire need of being addressed, but we were going to mask them with a statistic.

This all comes to mind as I watch the Veteran’s Administration fiasco – one that has been going on for YEARS – finally getting mainstream media attention. That culture of hiding problems doesn’t come from hearts prone to evil – it comes from a culture where talking opening about problems is seen as weakness and causes people that report such to be demoted or marginalized. Where meaningless statistics are used to measure management performance, and skew it to look more positive than it might be. Where fear of being seen as weak and being passed over for promotion drives people to hide problems in dire need of being addressed. It’s a culture I abhor. And, therefore, probably why I tend not to last very long in large bureaucracies…

Most managers fear asking their employees: “What are the five biggest challenges this company is facing regarding the quality of our work?” Most managers fear hearing what they have to say. And it’s why situations like what’s happening now regarding the Veterans Administration (VA).

So, what’s the culture like at YOUR organization? Be honest…

Also see:

Penn Social Impact Doctoral Fellows Program

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The University of Pennsylvania’s Nonprofit Leadership (NPL) Program invites doctoral student researchers to apply for the 2014 Penn Social Impact Doctoral Fellows Program.

Facilitated by Peter Frumkin, Director of the NPL Program, the program will explore emerging issues in the world of nonprofit organizations, voluntary action, philanthropy and international civil society. The program is June 7 – July 1, 2014 at The University of Pennsylvania in Philadelphia. Students are expected to submit a draft research paper that they would like to refine and prepare for publication during the program. Housing near the Penn campus and $3,000 stipends are provided to all 2014 Summer Fellows.

Eligibility: Graduate students currently enrolled in PhD programs at degree-granting institutions

Submission deadline: Friday, March 14, 2014

Submission requirements: A resume, draft research paper (unpublished) on a topic related to the nonprofit sector, and an abstract. Send to Leeamy1@sp2.upenn.edu by March 14, 2014.

Me with The LAST Virtual Volunteering Guidebook

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It’s real! Not virtual! Me with The Last Virtual Volunteering Guidebook.

Amazing to hold YEARS of research and writing in my hands at last!

The Last Virtual Volunteering Guidebook is now available for purchase as a paperback and an ebook , published by Energize, Inc. 

If you read the book, I would so appreciate it if you could write and post a review of it on the Amazon and Barnes and Noble web sites (you can write the same review on both sites). You don’t have to buy the book in those places to review it there (and I hope you will order it from me directly instead). 

Now available: The LAST Virtual Volunteering Guidebook!

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vvbooklittleThe Last Virtual Volunteering Guidebook is now available for purchase as a paperback and an ebook, published by Energize, Inc. 

The Last Virtual Volunteering Guidebook reflects all that has changed — and remained the same — since the first book was published online more than 10 years ago. Again co-authored with Susan Ellis and published by Energize, Inc., The Last Virtual Volunteering Guidebook still includes the basics for getting started with involving and supporting volunteers online, but it goes much farther, offering detailed information to help organizations that are already engaged in virtual volunteering with improving and expanding their programs. It also offers more international perspectives. The first book was focused on people who had never heard of virtual volunteering; this revised book still serves as the most comprehensive introduction to the subject available, but provides much more in-depth information and guidance for organizations already engaging online volunteers, who want to improve or expand their virtual volunteering activities.

New and advanced information includes:

  • More detailed advice on virtual volunteering assignment, including one-time “Byte-Sized” tasks (micro-volunteering), longer-term, higher-responsibilities and virtual team assignments.
  • A thorough look at various practices for screening and matching volunteers to assignments, with an eye to getting the most capable volunteers into your volunteering ranks and preventing incomplete assignments or burdensome management tasks
  • How to make online volunteer roles accessible and diverse
  • More details about how to work successfully with online volunteers, so that they are successful, your organization benefits and volunteer managers aren’t overwhelmed
  • Balancing safety with program goals
  • Respecting privacy of both the organization and online volunteers themselves
  • Online mentoring
  • Blogging by, for and about volunteers
  • Online activism
  • Spontaneous online volunteers
  • Live online events with volunteers
  • The future of virtual volunteering and how to start planning for oncoming trends

There’s also a new chapter just for online volunteers themselves, which organizations can also use in creating their own materials for online volunteers.

I’ve worked hard over the years to make this book worth the purchase price, and to be a resource you can turn to any time for support in your engagement with volunteers online.

In conjunction with the revised guidebook is the Virtual Volunteering Wiki, a free online resource and collaborative space for sharing resources regarding virtual volunteering. We are seeking a partner university or college that could recruit an intern from among students studying in its post-graduate program to keep this wiki updated.

If you read the book, I would so appreciate it if you could write and post a review of it on the Amazon and Barnes and Noble web sites (you can write the same review on both sites).

Assessing the Flow of Tech Talent into Government & Civil Society

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Assessing the Flow of Tech Talent into Government & Civil Society: An evaluation of the technology talent landscape shows a severe paucity of individuals with technical skills in computer science, data science, and the Internet or other information technology expertise in civil society and government. The report investigates broadly the health of the talent pipeline that connects individuals studying or working in information technology-related disciplines to careers in public sector and civil society institutions. Barriers to recruitment and retention of individuals with the requisite skills include compensation, a perceived inability to pursue groundbreaking work, and cultural aversion to innovation.

This report was written by Freedman Consulting, LLC, and was commissioned by the Ford Foundation and the John D. and Catherine T. MacArthur Foundation. Excerpt from the executive summary:

Technology now mediates a vast set of relationships, but the number of individuals who can understand, build, and work with these evolving technology tools and platforms remains relatively small… through the effective use of technology is among the greatest contemporary opportunities for the public sector.

Civil society faces a similar set of challenges and opportunities. Technology has emerged as a transformative tool for how non-governmental organizations are able to build movements, raise money, disseminate information, provide services, and generate conversation.

In addition, both government and civil society will play a crucial role in making decisions about how technology should be used across all sectors of contemporary society. This includes identifying opportunities to utilize technology as a solution, but it also involves a sophisticated and challenging set of conversations about limitations on the use of technology, whether by private or public institutions…

Recent examples illustrate in vivid detail both the complexity of these issues and their growing relevance. The launch of President Barack Obama’s signature domestic policy initiative health care reform has been stymied by significant malfunctioning of HealthCare.Gov, the online portal intended to provide health insurance to millions of Americans… In particular, because HealthCare.Gov was built largely by private contractors, questions have emerged about whether government agencies employ enough individuals with the skills to knowledgeably manage outside vendors for extensive technology projects…

…deep questions remain about the ability for many areas of government and civil society to identify, cultivate, and retain individuals with the necessary skills for success in a world increasingly driven by information technology.

I like the report, upon first glance – but I missed anything about recommendations about how there must be a change in how FUNDERS think. Without a change in how funders think about paying for overhead at nonprofits and community initiatives and about how they pressure nonprofits to keep administrative costs low, the funding needed for the changes recommended in this report isn’t going to happen – and therefore the changes aren’t going to happen.