Category Archives: Community / Volunteer Engagement

Volunteers needed, but are they wanted?

4 Replies

This isn’t just a lesson regarding volunteer fire fighters; it’s a lesson for any organization that involves volunteers. Your organization might need volunteers, but does it really want them? Is this want expressed in the attitude and action of everyone that interacts with potential volunteers, and in all of your procedures regarding potential volunteers?

Yesterday, I reposted a blog from 2010 that was inspired by my husband’s frustration at trying to be a volunteer firefighter in the USA since moving here in 2009. As I noted in yesterday’s blog, my husband is German, he’s been a volunteer firefighter for most of his adult life in Germany, and he wants to remain such here in the USA. He has no interest in a professional firefighting career — he already has a career. He’s fluent in English, and ready to start out from the very beginning with training and certifications.

Since moving to Oregon in 2009, he has visited at least six fire stations in the state that involve volunteers, trying to find a place to volunteer. I was with him on most of those visits, and talked to him at length about all of his visits. And I am astounded by how differently each of these fire stations talks about volunteers and to potential applicants.

Take Silverton, a small, picturesque town outside of Salem. We happened to be passing by the fire station while on our motorcycles just a few weeks after arriving in Oregon, and thought we would stop by just to see if anyone was around. Indeed, there was someone – one of the paid, career firefighters, who, after hearing our story, said, “Volunteers are the backbone of this fire station!” He took us immediately on the tour of the station, told us all there was to know about becoming a fire fighter, detailed what volunteers get to do, which includes fighting fires, gave my husband an application to print out, and said that, while there were no guarantees, he would love for us to move to Silverton.

Another station that was excellent was Estacada, which we happened upon while it was having an open house. All of the firefighters were friendly, and we met one who was oh-so-proud to have volunteered for more than 10 years and enthusiastic about showing us the protocol for going on a call. After hearing my husband’s situation, he said, “Oh, please move to Estacada!” Had it been closer to Portland, we would have!

Unfortunately, both Silverton and Estacada were too far from Portland, where my husband works and where I travel to frequently for work. So we moved elsewhere, to a town with a fire station with a sign out in front saying, “Volunteers Needed.” My husband went in during regular business hours. According to my husband, the chief seemed annoyed to have to talk to him, wasn’t very forthcoming with information, gave short answers, and was vague about what the exact steps would be to become a volunteer. He also made statements that made it clear his preference for paid career firefighters rather than volunteers. Nevertheless, my husband filled out the application and turned it in in-person at the station. In the next few months, the fire station never called my husband – so he called them, two or three times. Each time, he felt the person on the phone didn’t really want to talk to him. In those calls, he was told that:

  • someone from the fire station had tried to call him but the number had been wrong (my husband confirmed the phone number they had on record was correct)
  • someone from the fire station had sent emails but my husband never responded (he never received such, and he confirmed the email they had on record was correct)
  • the academy for new volunteers was canceled, the next one wouldn’t happen for 10 months, and my husband could not go to another fire station’s academy as a substitute (later, we found out that the station had sent a small group of applicants to the academy in Silverton, in contrast to what they had told my husband)

He checked the web site and this fire station’s Facebook page regularly, but no information on volunteering was every posted or updated. As my husband put it, “Volunteers are needed, but they aren’t wanted.”

On his own, my husband visited another fire district during an open house, where he was told, for the most part, volunteers don’t do any fire fighting or emergency responding; they clean up the hoses or other equipment after a call. By contrast, another city’s firehouse staff invited him to view a training and said that, while volunteers were never first responders, they were often second responders, and in those cases, might undertake firefighting or emergency treatment responsibilities.

We ended up moving to Forest Grove, Oregon this year. We live two blocks from the fire station. The application process to be a volunteer is online, and my husband filled it out almost immediately after we moved into our home in January. Since then, he’s passed the physical test and the interview, and he will begin the academy next month. One of the leaders at the station saw us at a local event and approached us, asking if he had received the official offer yet and if he was excited. He was also proud to tell my husband, “Our volunteers aren’t just hose-rollers. They’re essential.”

What is your organization’s attitude regarding volunteers? Do your words, actions and procedures say, “Volunteers are essential, we value them, and we’re transparent and explicit about how to volunteer!”? Or do your words, actions and procedures say, “Volunteers are needed here, but we don’t really want them. They aren’t essential. If we didn’t have to involve them, we wouldn’t.”?

Also see: International Association of Fire Fighters is anti-volunteer

Fire station turns away volunteers – & how it could be different

Leave a reply

This blog was originally published on 12 April 2010 on my blog platform at the time. More than three years later, I finally have an update on this situation, which I will post tomorrow. But first, let’s revisit this blog:

A fire station turns away volunteers – and how it could be different

My husband is an experienced, highly-trained, highly-skilled firefighter. He’s been a volunteer firefighter for most of his adult life, and wants to remain such (he has no interest in a professional career — he already has a career). Imagine our shock when we moved to a small town in Oregon with signs outside all of the area fire houses proclaiming Volunteers Needed but upon asking about volunteering, were told, “We only bring in new volunteers once a year. We won’t be talking to new candidates until June. If you are still interested in 10 months, we’ll talk to you then.”

This isn’t just the policy of many fire stations or emergency response agencies that need volunteers. There are other organizations, such as domestic violence shelters, that also have only a once-a-year new volunteer training or induction.

If your organization has just one window of opportunity for new volunteers to join, you are regularly turning away potential volunteers for most of the year.

Most people who are interested in volunteering are not going to wait around for months for your once-a-year training. You need to explore ways to keep those candidates involved until the once-a-year induction rolls around.

Here are actions you can take to either alter your program or to keep potential candidates engaged until your once-a-year window comes around:

  • Ask anyone interested in volunteering to immediately fill out either your full application to volunteer or a special one-page pre-volunteering application that asks for just basic information (full name, email address, mailing address, note about why the person wants to volunteer). Keep track of this information so that you always have an up-to-date list of everyone interested in volunteering with your organization; you do not ever want to say to a potential volunteer “We lost your information.” Have a rock-solid system for making sure all applications or pre-volunteering applications are accounted for.
  • Invite everyone on your list of people interested in volunteering to a meeting or event at least once-a-month at your organization. This can be a training event (allowing candidates to observe but **not** to participate), a celebration, an open-house, a presentation, etc. Have a sign-in sheet for candidates at the onsite event. Ask staff and current volunteers to greet these candidates at each event. Your goal is to build relationships between the potential volunteers and current volunteers and staff, which better ensures the potential volunteers will be around for your once-a-year induction of new volunteers.
  • Create an email distribution list for all those interested in volunteering with your organization. This can be a YahooGroup or GoogleGroup that you configure so that only you can post to the list. Ask anyone interested in volunteering to join this group. Use this group to post
    • a notice about new information on your web site that might be of interest to potential volunteers (photos, a new program that’s been launched, a message from the Executive Director, an evaluation report — the material does not have to be specific to volunteers)
    • a request for potential volunteers to complete an online survey (such as via zoomerang or surveymonkey)
    • a reminder of a deadline
    • an invitation to join an organizing or exploratory committee
    • an offer from another organization (an invitation to an event, for instance)
    • a link to an article online about your organization, or that relates to the mission of your organization and that you think volunteers would find helpful
    • an essay or testimonials by one of your current volunteers
    • a link to photos of volunteers in action at Flickr or Picasa
    • a reminder about training activities at other organizations that could be helpful to a potential volunteer (for instance, for potential firefighters, classes offered by the American Red Cross or the state agency that oversees firefighter training)
  • Look for ways to offer your induction/training for volunteers more than once-a-year. If you absolutely cannot offer it at least twice a year, look for an organization within a 50 mile radius that has the same induction/training for new volunteers as your organization, but that offers such at a different time of year. Sit down with that organization and look for ways to create a reciprocal agreement so that you can send potential volunteers to their volunteer induction/training, and vice versa. It may mean adjustments to both of your induction/trainings so that they meet each others’ needs. Talk with your legal adviser to make sure insurance covers volunteers trained at another facility. You can still require these volunteers to go through parts of your own induction/training when the time comes, to take a mini-induction/training so that they are familiar with all equipment and unique procedures at your organization, or to be limited in their volunteering activities until they go through your own induction/training.
  • Could volunteers-in-waiting help with events that honor current volunteers, or their training activities? Could they staff sign-in tables, hand out food and drinks at training events, help prepare a venue for an event or training, etc.? If they do any of these activities, they need to thanked very publicly by the current volunteers.

The goal is that potential volunteers start to feel a part of the organization as soon as possible, even though they are not yet active volunteers. You have a much better chance that these candidates will be around for your once-a-year induction for new volunteers if you create ways for potential volunteers to be involved in some way right away. This process will help volunteer candidates learn the culture of your organization — the language you use, the vibe of your work place, etc. This process will also help you screen out people who will realize volunteering at your organization isn’t really for them, and screen in people who are a good fit to your program. And isn’t it better that people realize this before they go through your actual full training/induction?

If all of this seems like too much work, you need to take a hard look at your commitment to involving volunteers. What is behind your reluctance to involve volunteers? What value do you see in volunteer involvement at your organization? Is it time for you to go to your supervisor and be honest and ask for help to overcome your reluctance to involve volunteers?

Also see:

International Association of Fire Fighters is anti-volunteer

Unions & Nonprofits: Commentary from the Nonprofit Quarterly

Leave a reply

Should nonprofit workers unionize? Will more and more nonprofit employees unionize?

Todd Cohen of the Nonprofit Quarterly notes in this editorial:

In 2010, the employees of the nonprofit Larkin Street Youth Services, a homeless-services nonprofit, tried to organize a union, but failed. This year, they tried again, looking for a union affiliation to help them deal with issues such as understaffing, increased workloads, and cuts in their benefits. The vote count in the union election was overwhelmingly in favor of joining SEIU 1021. In San Francisco, unionized nonprofits include La Clínica de La Raza, the Exploratorium, and others that one wouldn’t necessarily think of as in the unionized university/hospital nonprofit class. Writing for the East Bay Express, Corey Hill says that the San Francisco Bay Area has the third highest number of unionized nonprofits, behind only New York City and the District of Columbia.

What isn’t here in this editorial is the word volunteer – specifically, what are the consequences of unionization on volunteer engagement? Unions have stated opposition to volunteer firefighters and pushed back over school employees being replaced by volunteers. They are angry (and rightly so) that volunteer engagement is so often used to replace paid workers.

I’ve already whined that organizations need to create a mission (and a mission statement) for volunteer (unpaid staff) involvement and live it, stating explicitly why your organization reserves certain tasks / assignments / roles for volunteers (unpaid staff, including unpaid interns), to guide employees and volunteers in how they think about volunteers, to guide current volunteers in thinking about their role and value at the organization, to show potential volunteers the kind of culture they can expect at your organization regarding volunteers, and to prevent lawsuits from interns. Another reason to create such a mission statement: so that no union members (or any employees, for that matter) can say the organization involves volunteers to replace paid staff.

That said: nonprofit employees deserve competitive wages, health care coverage, disability insurance, a decent amount of vacation time (three weeks at least!), and other benefits. And they shouldn’t have to unionize to get that.

My previous blogs on this subject:

global survey on volunteer management software

Leave a reply

Last year, Rob Jackson (robjacksonconsulting.com) and Jayne Cravens (coyotecommunications.com) — ME — drafted and circulated a survey regarding software used to manage volunteer information. The purpose of the survey was to gather some basic data that might help organizations that involve volunteers to make better-informed decisions when choosing software, and to help software designers to understand the needs of those organizations. We also wanted to get a sense of what organizations were thinking about volunteer management software.

We promoted the survey every way we knew how – emailing our contacts directly, posting to various online discussion groups, posting repeatedly to our social networks, and asking others to share the survey with their readers and networks. Then we published the results of the survey here (in PDF); it includes an executive summary of our findings, as well as the complete responses to questions and our analysis of such.

Software companies and designers: you can learn a LOT from this report to improve your products and your communications with customers!

We learned how much managers of volunteers love spreadsheets, even those that have specialized software for managing volunteers.

We also learned a lot from this report that has nothing to do with software. In the survey, we asked a lot of questions that didn’t relate directly to software, like about how many volunteers these organizations managed, as well as what volunteers did. And the answers about what volunteers do at various organizations were surprising.

Rob and I did not have time to analyze all of the comments made in answer to some questions; for all questions, we listed the comments made, but we did not always offer any observations about such, or group the responses into categories. We welcome the efforts of other researchers to offer their own analysis of the data provided.

Virtual Student Foreign Service & eInternship program

Leave a reply

The USA State Department has launched the Virtual Student Foreign Service (VSFS) program. On the site, employees and contractors post “challenges” (online tasks that need to be done), and student volunteer are invited to complete any they want to. Most tasks are designed for students to complete in two minutes to two hours. No clearance is required to post “challenges,” according to the website. Anyone with a State.gov or USAID.gov email address can sign up and post any short “challenge” that does not require a security clearance or any special permissions to complete. Any student with a .edu email address can sign up to volunteer on the microtasks.

The microvolunteering initiative grew out of VSFS’s eInternship program — administered by the Bureau of Information Resource Management’s Office of eDiplomacy — which selects qualified undergraduate, graduate, and post-graduate students to partner with U.S. diplomatic posts overseas while the students work remotely on digital-based diplomacy projects.

While any U.S. student can volunteer to do short tasks through the micro volunteering platform, students must go through an application process to be selected for an eInternship. eInterns complete longer projects as part of their nine-month program. Applications for the 2013-2014 school year eInternships opened July 2 on USAJobs.gov, and VSFS will continue to accept submissions through July 20. Prospective applicants indicate projects they’re interested in and the selected eInterns complete projects assigned by Foreign Service Officers. Selected students intern online for 5 to 10 hours per week through the fall and spring semesters. These students complete all assignments from their college or university campuses; eInterns don’t travel abroad or to the State Department.

Nice to see the State Department providing this opportunity – as the United Nations has been providing this opportunity for more than a decade via its online volunteering service!

Conferencia Latinoamericana de Voluntariado, 14 al 16 de octubre

Leave a reply

Del 14 al 16 de octubre se realizará en Guayaquil, Ecuador, la VI Conferencia Latinoamericana de Voluntariado que organiza la International Association for Volunteer Effort (IAVE) con el lema “El voluntariado como expresión de la participación social”. A la Asociación Coordinadora del Voluntariado, ACORVOL, en tanto miembro del IAVE, le ha correspondido organizar la Conferencia Regional Latinoamericana de Voluntariado. De este modo por primera vez Guayaquil será sede de tan magno evento.

Contará con una jornada dedicada a la juventud y, durante su desarrollo, se abordarán dos grandes ejes: Voluntariado como agente de cambio y transformación social; y Voluntariado Corporativo: ¿Hacia dónde vamos?. Es de destacar que el Consejo Mundial de Voluntariado Corporativo  de IAVE (Global Corporate Volunteer Council) sesionará en este marco, por lo cual contaremos con líderes globales y regionales de voluntariado corporativo.

ACORVOL cuenta con 40 años de presencia en la comunidad, 77 instituciones afiliadas y es el referente del voluntariado en la provincia del Guayas. Particularmente en Guayaquil el voluntariado tiene una tradición que data desde la época colonial, pues tuvo que hacer frente a una saga de desgracias que generaron el comportamiento peculiar de su colectividad, dentro de la cual, el sentimiento de solidaridad ha sido una constante, llegando a ser parte consustancial de su identidad.

ACORVOL cuenta con 40 años de presencia en la comunidad, 77 instituciones afiliadas y es el referente del voluntariado en la provincia del Guayas. Particularmente en Guayaquil el voluntariado tiene una tradición que data desde la época colonial, pues tuvo que hacer frente a una saga de desgracias que generaron el comportamiento peculiar de su colectividad, dentro de la cual, el sentimiento de solidaridad ha sido una constante, llegando a ser parte consustancial de su identidad.

Desde estos valores estamos trabajando para invitar y abrir las puertas para la participación de organizaciones del voluntariado, líderes de organizaciones públicas, privadas y comunitarias, ONG’s y al sector empresarial de América y el Mundo.

OBJETIVOS

  • Ofrecer un espacio de encuentro, reflexión, contraste y trabajo a las organizaciones de voluntariado y a las personas voluntarias en el contexto de América Latina.
  • Contextualizar la acción voluntaria y su participación en el cambio de época y en los distintos escenarios que estamos viviendo.
  • Contribuir al fortalecimiento de la interacción del voluntariado con los diferentes estamentos de la sociedad.
  • Fomentar el encuentro y articulación entre voluntarios y organizaciones de voluntariado juvenil en la región que potencien un trabajo en red.
  • Visibilizar las acciones e impacto del voluntariado juvenil en la Región.
  • Presentar a la Conferencia Regional las recomendaciones y propuestas que la Juventud tenga sobre el voluntariado.
  • Aprovechar, incentivar y encauzar el potencial del personal de las empresa en beneficio de las necesidades sociales y de las asociaciones de voluntariado de la comunidad en la que trabajan a través del conocimiento de lo que es el Voluntariado Corporativo

Virtual volunteering & a rose by any other name…

2 Replies

Virtual volunteering – it goes by oh-so-many names, and not just in English:

  • virtual volunteering (and variations such as virtual volunteers)
  • online volunteering (and variations such as online volunteers)
  • evolunteering (and variations such as e-volunteering, e-volunteers, etc.)
  • voluntarios virtuales
  • voluntarios en línea
  • voluntarios digitales
  • voluntarios en red
  • bénévolat virtuel
  • bénévolat enligne
  • bénévolat Internet
  • e-wolontariat
  • e-mentoring (and variations such as online mentors, online mentoring, telementoring, etc.)
  • microvolunteering (and variations such as micro-volunteering, microvolunteers, etc.)
  • microtasking
  • micro work
  • crowdsourcing
  • wisdom of the crowd
  • crowd computing
  • crowdcasting
  • distributed computing
  • distributed development
  • distributed thinking
  • hive mind
  • smart mob
  • virtual community of practice
  • virtual management
  • virtual teams
  • virtual workforce
  • Internet-mediated volunteering

More?

Wiki re: virtual volunteering in Europe

Leave a reply

In the course of researching and writing about Internet-mediated volunteering (virtual volunteering, online volunteering, microvolunteering, online mentoring, etc.) in European Union (EU) countries, I created a wiki to serve as a publicly-shared knowledge base for resources used to inform this project, resources that could inform future research projects related to the subject matter, and to invite further submissions of relevant information from any wiki visitor. The ICT4EMPLOY wiki includes:

  • More about the overall project & researchers
  • The information we are seeking / How to submit information
  • Online Volunteering-related recruitment or matching web sites
  • Organisations that involve online volunteers in the EU
  • Resources related to volunteering as a contributor to employability
  • Resources related to arguments against and concerns about volunteering by unions/professionals in Europe
  • Resources and research related to Internet-mediated volunteering (focused on, but not limited to, Europe)
  • Resources related to telecommuting, virtual teams and remote management
  • Legal status and regulations regarding volunteers
  • Resources related to volunteer engagement and volunteerism in EU countries statistics, studies, volunteer centres, volunteer matching sites, sites for volunteers, sites for those that want to involve volunteers, etc.
  • RSS feeds for keywords associated with Internet-mediated volunteering
  • Información en español
  • Informations en français
  • Informationen in Deutsch

I’ll update it as long as I’m working on the research.

Virtual volunteering in Europe

Leave a reply

After four months of research, I now have a table listing more than 50 NGO or charity initiatives in Europe that are known to be involving online volunteers, or organisations outside of Europe that are known to involve online volunteers from the EU – this is a part of a larger EU project I’ve been working on.

This table is not a comprehensive list of every charity, non-governmental organization (NGO) or other initiative in Europe involving online volunteers — many organisations work with online volunteers and don’t know it, because they call their volunteers just volunteers, not necessarily online volunteers, or don’t use phrases like virtual volunteering or microvolunteering – there are a lot of organizations engaged in these activities that don’t use these terms, at least in my observations.  Rather, this list is meant to highlight the prevalence of Internet-mediated volunteering in Europe.

U.K. and Spain are VERY well represented in the list. However, my research turned up little information about Internet-mediated volunteering in France or in other French-speaking regions in Europe. A search of keywords related to this subject on Google, including:

  • bénévolat virtuel
  • bénévolat enligne
  • bénévolat Internet

turned up just one short web page on the primary volunteering portal of France, France Bénévolat, which linked to Canadian materials regarding virtual volunteering (in French)

So – why do you think that is?

Spain, meanwhile, exceeds the U.K. and Ireland in terms of virtual volunteering (voluntarios en línea / voluntarios digitales / voluntarios en red). Why do you think THAT is?

I’m sure there’s so many, many more than what I’ve listed on the table – but, unfortunately, I don’t speak Estonian, Polish, Hungarian…

Update re: research on virtual volunteering in Europe

Leave a reply

An update on a project I started working on back in April:

I’m researching “the state of the art of knowledge on internet-mediated volunteering in Europe.” The report will include information on how internet-mediated volunteering – virtual volunteering, online volunteering, microvolunteering, crowdsourcing, etc. – may contribute, or could contribute, to the employability of young people (skills development, career exploration, job advancement, etc.) and better social inclusion.

I’ve been maintaining a wiki about resources I’ve been finding.

I haven’t updated the wiki in a while – I’ve been spending the past few weeks focused on getting the final report done (deadline is July 15 – wish me luck).

But I have just updated two resources on the wiki I wanted to share and welcome any updates for:

Organisations that involve online volunteers in the EU.

Online Volunteering-related recruitment or matching web sites with at least some European involvement.

The final paper may be published in a journal by the University of Hertfordshire (U.K.) later this year. I’ll post here on my blog, and via my various online networks, if/when it is.