Category Archives: Community / Volunteer Engagement

Supervising online volunteers in court-ordered settings

graphic by Jayne Cravens representing volunteersA comment was submitted on one of the most popular blogs I’ve ever written, What online community service is and is not. That blog called out a company that is selling what it calls online community service hours, but which is, in fact, a ruse: customers pay a fee and receive access to videos, which they are supposed to watch, and in return for claiming to watch them, the company gives the “volunteers” a letter from a nonprofit saying they performed online community service. As someone that has been promoting virtual volunteering since the 1990s – and quality standards in all kinds of volunteer engagement – it continues to have me outraged.

I no longer approve comments on that blog, which has more than two dozen, because, for the last three years, most of the comments I get about this blog are from trolls affiliated with the company, ranting about how I hate hard-working people that don’t have time to do traditional onsite service (a rant that can come only from someone who has not actually read the blog) or name-calling such as this:

fanmail

Yes, really. Welcome to my world.

But a recent comment from Mark Waterson wasn’t either of those. I didn’t want his comment, and my response, to get buried in the sea of comments on that blog, so the blog entry you are reading now is devoted to this comment.

Mark says in his blog comment:

“This article points out online community service options that are legitimate, but really misses the point of why those other organizations exist. If you are doing community service for court, you need an official signed letter of someone in the nonprofit organization who “supervised” you saying you have completed X hours of community service. Your alternatives, while more legitimate, do not offer this, even at a price, and so no one doing court ordered community service can even consider your suggestions as possible alternatives for their purposes.”

Mark is incorrect, however, on this issue. Many of the online volunteering options I recommend on this page DO provide an official signed letter by the nonprofit organization who was assisted by the volunteer, stating how many hours the person gave as an online volunteer. And I have been one of those nonprofit representatives that wrote and signed such a letter for someone doing court-ordered community service through virtual volunteering. As I state on many of my pages for volunteers, a person needs to ask the nonprofit he or she wants to help – whether that nonprofit is down the street or across the country – BEFORE volunteering if staff would be willing to write and sign such a letter. Indeed, many will say no – even for onsite, face-to-face volunteers – but you will find some that will say yes if you keep looking, as I suggest on my pages.

As volunteerism expert Susan Ellis frequently points out, there are very few onsite, traditional volunteering activities where a volunteer is supervised the entire time he or she is performing service. Instead, the volunteers is trained, then given a desk, or a work space and materials, or a phone, or a garbage bag and some gloves, and then they do MOST of their volunteering largely unsupervised. As someone who has been fooled more than a few times by a volunteer sitting at a desk, looking at a computer screen for hours, and pretending to work – and after a day or two, I find out nothing is getting done – I’ve realized that volunteer supervision is much more than eyes-on-the-volunteer, or sign-in sheets at the door.

vvbooklittleAs Susan and I discuss in The Last Virtual Volunteering Guidebook, there are many ways to supervise online volunteers, to ensure the work is getting done, that the quality of the work is up-to-snuff, and that the volunteer is getting the support he or she needs, such as regular Skype calls, regular emails back and forth, shared work spaces, regular reviews of work to date, etc. In taking those steps, you are going to know very quickly if you are talking to the person actually doing the work.

Could someone fake online volunteering service? Sure, just as people can fake onsite service: hand the volunteer the plastic bag and the gloves, send them down the road to pick up trash, and when they are out-of-sight, a friend brings them a full bag of trash to return to you. Ta da! Or put three volunteers at your information booth, walk away for five hours, and return, not knowing that one of the volunteers paid the others to lie about her time at the table.

Let’s imagine a volunteering scenario: a father gets a DUI and has to do a certain number of hours of community service. He finds a nonprofit that needs 400 photos on Flickr that each need to be tagged with a unique set of keywords, and because each set of keywords is different, it has to be done manually. He signs up to do the work, is accepted to do the work, but his son actually does the work. But here’s the thing: he could also do that as an onsite volunteer: he could go onsite, sit at a desk, and play Tetris until someone passes by, then switch to the Flickr screen and pretend to work until they are gone; meanwhile, his son back at home is actually doing all the work. Here’s a similar scenario: a mom gets assigned court-ordered community service and she signs up to help a nonprofit translate brochures and speeches into Spanish from English. She comes into the nonprofit, sits at a desk, but she plays Scrabble whilst her daughter back home does all the translating.

I think that any volunteer manager of quality would sniff out these scams quickly, through their discussions with the volunteer, review of work, etc. And that would be true of onsite or online volunteers.  TMZ implied that Lindsay Lohan faked her virtual volunteering to fulfill court-ordered community service (be sure to scroll down to the comments – yes, I commented) – it would have been so easy for the nonprofit to know if she did the work or not, through basic volunteer management 101 principles.

Does the tiny possibility that a volunteer can fake work done on a computer mean volunteers fulfilling online community service shouldn’t be allowed to do any online work even if it’s supposed to be done onsite at the organization, rather than via their own computer? No more volunteer web site designers, database data inputters, app designers, translators, editors, podcast producers, photo taggers, and on and on, if they are assigned service by the courts? Of course not. Whether this kind of work is being done onsite or online from the volunteers’ home or a nearby library, the likelihood that a volunteer is pretending to do the work while it’s actually a relative or roommate is so tiny, and so easy to sniff out. Fear of what might happen, in this case, isn’t at all justification of not allowing people assigned court-ordered community service to engage in virtual volunteering.

The biggest challenge to court-ordered folks finding virtual volunteering isn’t fear that they will fake their service by having someone else do it; rather, it’s finding virtual volunteering at all. And many nonprofits refuse to work with court-ordered community service folks period, onsite or online. They just don’t love ’em like I love ’em.

Even though I disagree with Mark, I thank him for writing – I’ve been wanting to expand on this issue for a while now.

Also see:

July 6, 2016 update: the web site of the company Community Service Help went away sometime in January 2016, and all posts to its Facebook page are now GONE. More info at this July 2016 blog: Selling community service leads to arrest, conviction

What online community service is – and is not – the very first blog I wrote exposing this company, back in January 2011, that resulted in the founder of the company calling me at home to beg me to take the blog down.

Haters gonna hate, the latest update on Community Service Help and other similar, unethical companies

Community Service Help Cons Another Person, a first-person account by someone who paid for online community service and had it rejected by the court.

Update on a virtual volunteering scam, from November 2012.

Courts being fooled by online community service scams

Online community service company tries to seem legit.

Online volunteer scam goes global

Contradicting myself?

In the same day, online, I applauded an organization that involved volunteers to help preserve historic sites on US public lands, and then questioned California for relying so much on volunteers to maintain state parks.

Am I a hypocrite?

No. Well, at least not about this.

The nonprofit HistoriCorps engages volunteers to work on historic preservation projects in USA. Individual projects might last from a week to more than two months. Cultural and historical sites in the USA are at risk because of drastic budget cuts by state and federal governments – many could already be beyond saving. This program could never repair everything that needs repairing, but what it can do, through volunteering, is educate people about those needs and about the consequences of those budget cuts. This program repairs a small number of sites every year, but maybe even more importantly, it also creates passionate advocates for US historical sites. It also is a way for historic sites to involve Americans in a deeper way than just as a visitor. This program builds job skills, gives people construction experience, and engages youth. From the web site: “Projects offer unending opportunities to tell America’s greatest stories, making historical connections real, and cultivating among those involved an appreciation of the heritage, balanced use and stewardship of our nation’s special places.” Even if there was enough money to hire paid staff to do all of the work needed to preserve these historic sites, it would be a great idea to reserve some work for volunteers, to keep those many benefits for historic sites and volunteers alike.

By contrast, this story from the Nonprofit Quarterly about volunteers in California state parks pretty much says, We don’t have enough money to pay people to do the work of keeping state parks open, so we need people to work for free. Ugh. Volunteer engagement in this case isn’t presented as building community or engaging under-served populations or building awareness or giving people a deeper experience at the parks – it’s presented as being about having an unpaid labor force to get the work done. I’m very grateful that volunteers are keeping California state parks open – I’m a California state park user. And just as with HistoriCorps, absolutely, let’s keep volunteers involved in trail repair, invasive plant removal, habitat restoration, rehabilitation of historic orchards, etc., so that not only can the work be done, but also, so volunteers can have a deeper relationship with the parks they love and become advocates for state parks – and state funds for those park.

In fact, I think that, in both these cases, volunteers are helping for the same reasons: their love of these sites. And I think the results are quite similar: volunteers get work done but, more importantly, volunteers are seeing first hand the consequences of cuts in government funding. The contrast really is a matter of language and attitude about volunteer engagement. So, let me say it again: watch your language regarding volunteer engagement. Saying,”If they don’t do this, we’ll close!” can also mean, “Volunteers are free! We don’t have to pay people! Hurrah!”

For more on the subject of the value of volunteer or community engagement:

Yes, I love court-ordered community service folks

graphic by Jayne Cravens representing volunteersThe Oregon Volunteers Commission for Voluntary Action and Service recently hosted meetings all over the state of Oregon with representatives from nonprofits, religious organizations and government agencies that involve volunteers, and volunteers themselves, to gather information to use in the 2016-18 Oregon State Service Plan and prepare a report for the Oregon Legislature on how to strengthen volunteerism and engagement.

I attended the Washington County meeting. Not many people attended, unfortunately, but the attendees that were there were enthusiastic and ready to work. The second best part of the meeting, for me, was watching one of the commission board members begin to realize just what a pain in the neck requests to nonprofits from corporations for group volunteering activities can be.

The best part of the meeting, for me, was when Sarah Delphine of Hillsboro Parks & Recreation said she loved working with court-ordered community service folks, and I immediately demanded a high-five. Because, for the most part, I love them too. I’ve had good experiences with them as online volunteers.

Oh how that point of view puts me on the outs with so many managers of volunteers! There are regularly rants on various online groups from people that hate working with court-ordered community service folks – or anyone being required to provide community service, including students volunteering as part of a class assignment. “They aren’t really volunteers! I shouldn’t have to work with them!” Gnashing of teeth, pulling of hair…

I approach management of volunteers as community engagement. I’m not just trying to get work done; I’m trying to build relationships and engage with the community, however I might define the community. Organizations I work for often want to engage a diversity of community members – and if they don’t, it’s something I push very hard for. And that includes engaging with community members who are far from perfect.

Let me be clear: I’m not going to involve anyone as a volunteer, online or onsite, that I don’t think is appropriate for the organization, court-ordered or not. I’m not going to create a volunteering assignment just to involve a particular kind of person or a particular group if I don’t think that assignment has real value to the organization where I’m working. I will tell a volunteer – or a group of volunteers, even from a very well-known Fortune 500 corporation – “No, I don’t think we can accommodate you as a volunteer. You might try looking on VolunteerMatch for something else.” My goal is to serve the mission of the organization, and that often means saying no to someone who wants to volunteer. I won’t lower the standards of the organization for anyone.

That said, I’ve worked with about half a dozen online volunteers that were ordered to perform community service by the court, and all have been terrific. And all were VOLUNTEERS, and I treated them as such.

Not everyone who has contacted me to volunteer online to fulfill a court order has ended up volunteering with me. Most disappear after I write them back – just as most people that inquire about volunteering in general disappear. Why do most folks disappear? Because it’s so easy to say “I want to volunteer with you!” So easy to send that email, send that text, make that call. But it’s much harder to actually do it, court-ordered or not – it dawns on folks that, oh, volunteering, online or onsite, really does take time and effort, and they fade away, off to look at some other shiny something they read about online.

My first communication with every person that wants to volunteer notes, among other things, that they have to get permission from the court or their probation officer BEFORE they start volunteering with me if they are wanting to volunteer to fulfill such an obligation. Many times, they don’t get the permission – the court or probation officer says no. So that’s another factor that’s kept the numbers of court-ordered folks I’ve worked with quite low. But for the half a dozen folks who did get permission to volunteer online with me: they were terrific volunteers. They got the assignment done, they did the assignment correctly, they did it on time, they stayed in touch – and, in addition, they volunteered more hours than they had to by the court. One guy stuck around for a few months doing small online assignments for me, going far beyond anything the court had asked for. And I thanked them, just like I did with any volunteer: they got listed on a web page that named them and what they did, along with all other volunteers, they got an email thank you from me, they got invited to focus groups, and on and on.

I really want to help people doing court-ordered service to volunteer. That’s why I created a web page specifically to help guide them. And that’s why I created a web page of where to find virtual volunteering & home-based volunteering with established nonprofits – because there are so many companies out there claiming to give court-ordered community service folks the hours they need for a small fee (please do NOT pay a company for online community service!).

You can involve court-ordered community service volunteers without lowering your standards for volunteers. But don’t say no to someone who needs volunteering time for a court or probation just because its mandatory service, because it’s not pure volunteering – whatever that is. Put the person through all the same screening and orienting you do for any volunteer candidate. If they make the cut, bring them on board. If you see volunteer management as community engagement, as something so much more than just getting work done, there’s no reason not to.

vvbooklittleWant to know more about the realities of engaging volunteers online? Hey, there’s a book for that! The Last Virtual Volunteering Guidebook is available for purchase, as a hardback book or an e-book. You will not find a more detailed guide for using the Internet to support and involve volunteers! It includes extensive information on safety and confidentiality, for those wanting to use such as an excuse for not involving online volunteers, court-ordered or not – and has specific advice regarding working with court-ordered volunteers.

Misconceptions re: VSO, UNV & Peace Corps

Based on comments I’m reading on Facebook and emails I get, there are some misunderstandings among a lot of people about three major volunteer-sending organizations: VSO, UN Volunteers and even Peace Corps. These misunderstandings lead to frustrations about what these organizations are looking for in candidates, and also leads to some perfect candidates not even considering applying to any of these organizations. I’m going to try to tackle some of these common misconceptions into today’s blog:

I’m going to try to tackle some of these common misconceptions into today’s blog. But please know that none of the following statements are official statements by any of these programs. These are my views, based on my experience working with these organizations and observing their work for more than a decade:

  • Each of these organizations require at least a six-month commitment, and most of their assignments require a two-year commitment. These aren’t programs for “I want a feel good work abroad experience for a few weeks” – these are real humanitarian assignments that require a longer-term commitment than an extended vacation.
  • These organizations are not for unskilled people who want to “try out” humanitarian work. You need to have a great deal of real work experience and/or a Master’s degree to be in any of these programs. The average age of a UN Volunteer was 38 when I worked at HQ a decade ago, and I don’t think it’s gotten any younger. The average age of a Peace Corps volunteer, at the time of this blog’s publishing, is 28, but 7 percent of volunteers are over 50. You need an area of expertise and/or a project you have lead successfully that proves you could do a field assignment – and that project doesn’t have to be something you did outside of your homoe country – in order to be accepted in any of these three programs.
  • UNV, VSO and PeaceCorps are excellent options for seasoned professionals from the for-profit sector that want to apply their skills in the developing world – but you will need much more than just that experience to make the cut and get to be a part of these programs. You need to represent on your application work that you’ve done, paid or as a volunteer, with high-poverty communities, people with low-literacy skills, people that are at-risk for poverty, crime or exploitation, populations different from the one you represent, religiously-conservative communities, etc. These organizations want to know that you have experience that will help you get through the challenges in a developing country, that every circumstance abroad won’t be utterly foreign to you.
  • The application process for each of these organizations is highly competitive and the organizations reject MOST of the people that apply. These organizations want people who have résumés that show experience that proves applicants can do the job that is asked for. While I got a job at UNV HQ in 2001, I actually would NOT have qualified to be an actual UN Volunteer in the field at that time, because I lacked the experience to do so; I could support UN Volunteers, but I’m really not sure I could have been one myself at that time (now, I do feel I’m qualified, and have been accepted into the roster).
  • Demand for volunteers through these programs changes frequently. There may suddenly be a need for people that have a great deal of experience working in government, that can help a country transition after conflict or independence. There may suddenly be a need for civil engineers. And just because someone with HIV/AIDS education for teens, or someone that’s run a vocational program, or someone with experience creating farming CO-OPs isn’t needed today doesn’t mean such won’t be needed in the next two years, so it’s a good idea to apply for these programs now even if they aren’t asking for someone urgently with your particular area of expertise.
  • You might get accepted into the UNV program roster but never get a placement. Placement consideration starts with what skills are needed, and then recruitment or placement staff look at qualifying candidates in terms of a variety of factors, including nationality; if a particular country is funding a particular UNV assignment, they may want the chosen candidate to be from their particular country. It also can take many months between the time you are accepted as a candidate to the time you get a placement (if ever).
  • You will be paid if you are accepted and get a placement in any of these programs. All of these agencies like to stress that these aren’t jobs and you don’t receive a salary, but the reality is: you are paid. Your travel and accommodation expenses will be paid, you get medical insurance, and you will receive a living allowance to meet reasonable living expenses in-country during your assignment. In fact, as a UNV, you get a stipend that is often the same of what a local government worker in the country where you would serve would get. However, most would agree that the stipend is not enough to have money left over to send home, pay debts you have back home, etc.
  • You aren’t limited to the title “Peace Corps Volunteer” or “UN Volunteer.” You will, in fact, have a role that doesn’t have the word “volunteer” in it. You will be a maternal health care nurse, a clinic manager, an ESL teacher for women and children, a fisheries advisor, a communications manager, a public health educator, an IT manager, etc., with a local NGO or government agency in the country where you serve. You will have a specific role, and that’s what should be on your résumé or CV when you complete the assignment – that you did it under a UNV contract or whatever should be in your job description, because that is the contract under which you worked, but that title or role that describes what you did is what’s most important to a potential employer.

If the participants in these programs do receive compensation, what makes them volunteers? As someone who believes volunteer is merely a pay rate, and that it doesn’t have anything to do with level of skills, level of responsibility, motivation or commitment of a person doing that volunteer assignment, it’s a question I’ve struggled with. This is the conclusion I’ve reached: the United Nations, the US State Department, and various other entities that work overseas have different types of worker contracts. And in those agencies, when you call something a “job”, even just a “consultancy”, it comes with certain expectations on the part of the worker in terms of monetary compensation, because the people in these roles are doing this work full time as their careers, for many, many years. It’s how employees and consultants are paying for homes, putting their kids through school, paying family expenses, saving for retirement, etc. The vision of Peace Corps, VSO and UNV, at least on paper, is that the people that are volunteers through their programs aren’t necessarily people who are career humanitarians; they are professionals or highly-skilled people willing to give up six months to two years of their careers and fully compensated work in such to, instead, work as a part of a humanitarian endeavor overseas. Why do these agencies want these people? On paper, they say it’s because these programs can involve people in humanitarian work who aren’t career humanitarians, bringing in much-needed talent and experience that career humanitarians might not have – a bakery owner who goes to Africa for six months to help train local people in food safety and modern baking techniques, for instance. Or a police officer who goes to Afghanistan for six months and trains local police on recognizing and appropriately responding to domestic violence. The reality? I’m sorry to say that, for many agencies, it’s a way to save money; contracts through UNV, VSO and PeaceCorp are far, far cheaper than hiring someone as an employee or consultant outright.

A reminder that none of the aforementioned statements are official statements by any of these programs. These are my views, based on my experience working with these organizations and observing their work for more than a decade.

April 20, 2018 update: Here is a blog by Jasmin Blessing, a UN Volunteer with UN Women in Ecuador. It is a really nice example of what effective volunteering abroad looks like.

Also see:

Isn’t my good heart & desire enough to help abroad?

Using Your Business Skills for Good – Volunteering Your Business Management Skills, to help people starting or running small businesses / micro enterprises, to help people building businesses in high-poverty areas, and to help people entering or re-entering the work force.

How to Get a Job with the United Nations or Other International Humanitarian or Development Organization

Ideas for Funding Your Volunteering Abroad Trip – for those who want short-term volunteering opportunities abroad and who don’t have the high-demand skills needed for VSO, Peace Corps, UN Volunteers, etc.)

Volunteering is NOT a “hobby”

graphic by Jayne Cravens representing volunteersAn actor friend (oh, I have so many) posted on his Facebook account a link to this article, 6 Critical Mistakes That Will Kill Your Theatre Career. It’s a good list, not just for actors. Number four, about being on time, was the one that drove me crazy when I was working in theatre, in marketing and public relations, because when an actor is late, he or she isn’t just holding up the other actors. So I said so.

And then came this comment from one of this other friends:

Agreed, if the actors are being paid.

Oh no, she didn’t!!

And so it began.

Me: Disagree – volunteers, whether actors or otherwise, need to take their roles seriously. If you can’t make the commitment to be on time, and being fully prepared for your role, please don’t apply – let someone who can make the commitment take that role.

Her: Agreed but you’re talking about a hobby, not a career.

Me: I’m a manager of volunteers. I’m a trainer of managers of volunteers. I count on volunteers – the people I train count on them. And NONE of my volunteers, nor those of those I train, would call their commitment a “hobby.” *None*. It’s a real commitment – if you can’t do it, go build boats in a bottle.

ARGH!

Volunteering for nonprofits is not a hobby. It’s not something done in your spare time. It’s not something you do when you maybe sorta might feel like it and might find some time. If you want to volunteer, as an actor or otherwise, you have to make the time. You have to set aside the time. Even for micro volunteering. When you sign up to volunteer, you are making a commitment. The nonprofit organization is counting on you. If you don’t fulfill that commitment, that task doesn’t get done. What are the consequences of that? Maybe the organization has someone else that can do the work – but, usually, not. So that display table at the county fair will have to be shut down – losing potential financial donors, volunteers and other supporters for the organization. The text won’t be translated into Spanish – and the printer will have to be called and asked if he can delay printing for another week or longer, or the Hispanic outreach campaign will have to be delayed. That child you said you would mentor will have to be told “Sorry”, and he or she will further lose faith in adults. Other volunteers that were going to do something with your work as a volunteer will be kept waiting further. Other volunteers will now have even more to do.

Organizations: you have every right to test a volunteer applicant’s commitment, to make absolutely sure they understand the serious nature of their volunteering. Don’t apologize for having a form to fill out, for having a followup interview or orientation that volunteers must attend or view online. If they can’t make those minor commitments before they even start on a task, it’s very likely they won’t complete the task they are given. And doesn’t your organization deserve better? Don’t your clients, audiences and other deserve committed volunteers?

Also see:

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Junior Achievement & Virtual Volunteering

Just found out about Taking It Digital: New Opportunities for Volunteer Service, a report published by Junior Achievement and the Citi Foundation. It reports on JA’s Digital Volunteer Strategy Initiative in the USA, launched in April 2014 and which develops online educational assets and digital delivery tools for JA’s high school JA Personal Finance® course.

“This report is based on the best practice literature in online volunteering, volunteer management, and online education; a review of a beta set of online project tools; and interviews with JA volunteer managers involved in a recent pilot of the Initiative (Phase II of a two-phase pilot project). The study purpose is to identify issues organizations should consider in taking their volunteer/service programs into the digital realm.”

In the JA’s program, volunteers teach a five-unit course to students in diverse school settings using both on-site and off-site components: after an initial face-to-face visit to the classroom to introduce the course, the volunteer remotely leads several sessions of online lessons, which requires onsite facilitation by the classroom teacher.

I’m thrilled to know that my book, The Last Virtual Volunteering Guidebook, was used as a resource for this report and its recommendations – and to see so many names of well-known researchers and practitioners regarding virtual volunteering, many of them my colleagues, cited in the detailed report.

This JA digital initiative / virtual volunteering effort is in addition to the Enterprise Without Border E-Mentoring tool, created and is managed by Junior Achievement Young Enterprise Europe (JA-YE Europe). It’s for volunteers from the business sector, teachers and student companies participating in the EwB program and enables its members to create discussion groups, discuss and work on particular projects and topics, and provides information about upcoming on-line webinars, EwB cafés, presentations and enables access to all study materials connected with EwB activities.

Congrats to Junior Achievement for both your initiatives and for being so open in sharing your information, and to Citi Foundation, which joins: Fundacja Orange (the Polish branch) in funding virtual volunteering-related initiatives. Sadly, they seem to be the only two companies currently supporting such innovation with cash.

Also see:

Hey, corporations: time to put your money where your mouth is re: nonprofits & innovation

Skills & experience, unpaid, are still skills & experience

“A few of our volunteers have been listing their experience with us on their résumés, as though this was paid work, so we’ve asked them to stop doing that.”

She said this to me with a look of I’m sure you understand. I didn’t.

“You mean they listed their role at your organization, the name of your organization, the list of their responsibilities and their accomplishments at your organization?” I asked.

“Yes!” she said, “As though it was a job!”

And I said, “Why is that a problem?”

She said, “Because they were just volunteers! You don’t list that on your résumé!”

Sigh.

As I said in a previous blog, a marketing director is defined by the scope of his or her responsibilities – not a pay rate. Paid or not, you call such a person a marketing director. An executive director is defined by the scope of his or her responsibilities – not a pay rate. Paid or not, you call such a person an executive director.

If a person has a role at your organization, with a title and responsibilities, and that person has met goals / accomplished things as a result of his or her work at your organization, paid or unpaid, that person has EVERY right to put that experience on his or her résumé! The person should also say if the role was part-time (5 hours a week? 10? 20?) and to whom he or she reports/reported (the marketing director? the executive director? the manager of volunteers?). You should do all that for PAID jobs as well.

Should the person say if the role is paid or unpaid on his or her résumé? I keep trying to imagine a scenario where a person should, absolutely, say he or she was/is a volunteer in that role on his or her résumé, and I cannot think of one. Certainly if you are asked how much you were paid for each job, and you are filling out that information for each job, you should be just as transparent, and write $0.

And maybe you want to brag about having been a volunteer, specifically. I was just an employee of the United Nations Volunteers, I never had the honor of serving as a UN Volunteer – I was merely an employee who supported UNVs in the field (I really did say this when I worked at UNV, and it was hilarious to see the reactions from paid staff who worked so hard to tell people, “Oh, no, I’m an employee, I’m not a volunteer!”). If I did have the honor of serving as a UNV, I would make absolutely SURE it was clear on my CV that, indeed, I’d made the cut and been an actual UNV. Of course, that’s my way of thinking – by contrast, a lot of UNVs list their field work title on their CVs (Youth Program Director, HIV/AIDS Community Educator, etc.) and that their employer was UNDP, rather than UNV, to distance themselves as much as possible from the term volunteer – sad, but true.

When I am an employer, I look at experience, skills, training and accomplishments, period. I don’t care if the candidate did anything as a paid employee, a paid contractor or an unpaid volunteer – I want to see what they’ve done and what they can do. Whether they were paid to do it or not is irrelavent to me.

And you?

Also see:

Reddit controversy is a lesson in working with volunteers

redditReddit is a very high-profile online community that has been in the news a lot lately. It’s in the style of an old-fashioned online bulletin board – a very popular, simple, low-graphics platform on the early days of the Internet that I miss very much. On Reddit, members can submit content, such as text posts or direct links, and can vote submissions up or down – voting determines the position of posts on the site’s pages. Content entries are organized by areas of interest called subreddits.

The community membership has created a strong, outspoken, high-intelligent culture that can be, at times, aggressive regarding its belief in free speech, and there are very few rules about the types of content that may be posted. This has led to the creation of several subreddits that have been perceived as offensive, including forums dedicated to jailbait (since banned) and pictures of dead bodies. On the other hand, the Reddit community’s philanthropic efforts are some of my favorites to highlight in my workshops.

Reddit employee Victoria Taylor helped organize citizen-led interviews on Reddit with famous people on the very popular “Ask me Anything” (AMA) subreddit, including interviews with Benedict Cumberbatch (sigh), USA President Obama, Bill Nye, Madonna, and Eric Idle –  and these sessions often ended up landing on the news for some especially funny or outlandish answer given. She was very popular with the volunteer online moderators. But recently, Taylor was fired. Reddit moderators have said they were “blindsided” by Taylor’s firing and that she was “an essential lifeline” for them and Reddit employees. Many Reddit users have demanded answers from Reddit’s interim CEO Ellen Pao regarding why Taylor was dismissed. In protest of her dismissal, moderators on several of the site’s largest subreddits locked users out. Pao is now scrambling to calm hostilities, and says it’s all just a result of miscommunication.

This mutiny by the online moderators is actually an all-too-common problem for organizations that involve large numbers of very dedicated volunteers, online or onsite. Reddit forgot that its volunteers aren’t just free labor; they feel personally invested in this organization, they feel ownership, and while those characteristics make them excellent moderators, it also means that, if they feel taken advantage of or that they aren’t being listened to, they will rebel, very publicly.

Reddit leadership needs to immediately read America Online volunteers : Lessons from an early co-production community, by Hector Postigo, in the International Journal of Cultural Studies 2009. This article analyzes the case of America Online (AOL) volunteers, specifically when company changes resulted in the rise of a labor consciousness among many volunteers, which in turn made the “free distributed workforce” impossible to sustain – and invited intervention by the US Department of Labor. They also need to each buy a copy of The Last Virtual Volunteering Guidebook, and READ IT. And maybe hire Susan Ellis and I to help them fix this mess…

Update, July 7: the Wall Street Journal has also blogged about this issue from a volunteer management perspective. I’ve added a comment on it.

Requests for submissions for ISTR conference

Abstract submissions are now being accepted for the 12th International Society for Third-Sector Research (ISTR) International Conference, being held in Stockholm, Sweden, 28 June – 1 July, 2016. The theme of the conference:

The Third Sector in Transition: Accountability, Transparency, and Social Innovation.

Deadline for submissions is 26 October 2015. Papers on the following topics would be especially welcome:

  • The Third Sector and the Welfare state
  • Civil society and Democracy
  • NGOs and Globalization
  • Accountability and Transparency
  • Social Innovation and Social Enterprise
  • Advocacy and Public Policy
  • Philanthropy and Foundations
  • Volunteerism and Co-production
  • Managing Third Sector Organizations
  • Emerging Areas of Theory and Practice

More info on how to submit.

Managers of volunteers & resistance to diversity

graphic by Jayne Cravens representing volunteersIt never fails: try to have a conversation about diversity and volunteerism, get comments about how such conversations are not needed.

“Thoughtful Thursday” is an online discussion about issues related to the involvement of volunteers. It takes place in the comments section of the blog and on Twitter using the tag #ttvolmgrs.

Two weeks ago, the subject was diversity. The comments section on the blog are a perfect example of how these much-needed conversations in the nonprofit sector frequently turn into:

We don’t need this.
We are doing just fine with the volunteers we have.
Our recruitment has worked for 25 years. No need to change.
We are not going to lower our standards in order to get new volunteers.
Young volunteers just don’t have the commitment that are current volunteers have.

And it’s what frustrates me most about managers of volunteers. Most – yes, I said MOST – are resistant to change. Meanwhile, they wonder why they are having trouble recruiting, or keeping, volunteers.

Harumph.

(not all the comments are negative on the subject – so there’s hope)

Also see: