Category Archives: About Jayne

Me: Fall 2015 Duvall Leader in Residence at University of Kentucky’s CFLD

I’m thrilled to announce that I’ll be in my Old Kentucky Home in October 2015, for two reasons:

logos for u of kentucky programsI’ll be the Fall 2015 Duvall Leader in Residence at the University of Kentucky’s Center for Leadership Development (CFLD), part of UK’s College of Agriculture, Food and Environment, Oct. 26 – 30, in and around Lexington.

The week before, I’ll be in Henderson, on the other side of the state, to be the keynote speaker for a capacity-building event for nonprofits organized by the Kentucky Network for Development, Leadership and Engagement (Kyndle), serving Henderson, McLean, Union and Webster counties in northwestern Kentucky, and the Henderson Community Foundation.

CFLD supports leadership related activities within the UK College of Agriculture, the University of Kentucky campus, the local Lexington community and counties statewide. My visit is sponsored by the W. Norris Duvall Leadership Endowment Fund and the CFLD, and will focus on leadership development and community development and engagement as both relate to the use of online media. I’ll be talking a lot about virtual volunteering, of course, as well as using online tools for communication outreach and engagement,.

As Kentucky is my birthplace, was my home for the first 22 years of my life, is where most of my family resides and is where I will, someday, retire (when I’m not still out traveling the world, as I intend to do), this is a particular thrill and honor. Growing up in Kentucky was, in fact, fundamental to my success at working in international aid and development abroad.

I relish any and all university-based experiences: I have guest lectured many times at the university level. You can see my academic / research work at my profile on academia.edu. Most of the academic articles that have cited my work regarding virtual volunteering are listed at my Google Scholar account. And it is my dream to create &/or teach an entire university course – even better: to be based at a university.

Interested in having me a part of YOUR university? Or to consult for your nonprofit? I have a profile at LinkedIn, as well as details on my own web site about my professional activities. I’m also happy to share my CV with you; email me with your request. If you have any specific questions about my profile, feel free to contact me as well.

My dream to create &/or teach an entire university course

Me at Discover e-volunteering even in Warsaw, Poland 2014This year, or next year, I would love to create or co-create, and/or to deliver, an entire, semester-long course as a part-time or full-time instructor at a university or college, within any program that trains current or aspiring nonprofit managers, social workers, public sector workers, aid and humanitarian workers, etc. I would most like to do this onsite here in the greater Portland, Oregon metropolitan area, but I would welcome the opportunity to create and/or deliver an online course as well.

I have guest lectured many times at the university level, you can see my academic / research work at my profile on academia.edu, most of the academic articles that have cited my work regarding virtual volunteering are listed at my Google Scholar account., and I have done intensive trainings for thousands of people over the years. I think all of that qualifies me to create and/or deliver an intensive, practical, semester-long course at a university.

The courses I dream of creating and teaching:

  • communications for mission-based initiatives (nonprofit organizations, public sector initiatives, etc.): basic public relations functions, press relations, outreach to particular audiences, strategic communications (systematic planning and utilization of a variety of information flows, internal and external to an organization or program, to deliver a message and build credibility or a brand), using traditional print, synchronous and asynchronous online / digital communications and emerging digital technologies effectively, integrating the use of all information flows, addressing socially or religiously-conservative audiences, crisis communications, how to address misinformation / misunderstandings, how to deal with public criticism, measuring success in communications, etc.
  • community engagement / volunteer management for mission-based initiatives (nonprofit organizations, public sector initiatives, etc.): involving people from various local demographics as volunteers, from program supporters to advisers, and creating ways for the community to see the work of an organization firsthand. This would be beyond just a basic volunteer management 101 course that covers recruitment, data management, risk management, and other aspects of operational management.; it would also explore ethics, emerging innovations in volunteer engagement, building the capacity of the entire organization to involve volunteers, internal advocacy for volunteer engagement, volunteer engagement to directly support the organization’s mission, creating non-traditional opportunities for volunteers, etc.

How much do I want to do this? I’ve already written early drafts of those courses, with lesson plans and required reading outlined. Yes, that’s what I do in my spare time.

I enjoy teaching, and my goal in any training is to give participants tools that they can use immediately in their work, and to give students a base on which to further build and improve long after the class is over. Capacity-building is always central to any training or consulting work I do. Capacity-building means giving people the skills, information and other resources to most effectively and efficiently address an organization’s mission, and to help the organization be attractive to new and continuing support from donors, volunteers, community leaders and the general public.

I enjoy teaching, and I try to give my classes, online or onsite, a lively, participatory feel.

I have a profile at LinkedIn, as well as details on my own web site about my professional activities. I’m also happy to share my CV with you; email me with your request. If you have any specific questions about my profile, feel free to contact me as well. References available upon request as well.

And, of course, I’m still open to consulting. My consulting services are detailed here. I can deliver both onsite and online services. Also, I love to travel (especially internationally!).

Looking forward to hearing from any universities who might be interested! Questions welcomed!

Most popular blog entries of 2014

It’s the end of 2014 – time to review my most popular blogs of the year. Some of my most viewed blogs this year weren’t from 2014…

Three of my most popular blogs, in the top five, are regarding virtual volunteering scams:

Courts being fooled by online community service scams
Online community service company tries to seem legit
What online community service is – and is not

That’s satisfying, as I really do want to get the word out about these unethical companies that are selling fake online volunteering.

Here are the other blogs people viewed most in 2014:

Making certain volunteers feel unwelcomed because of your language

The volunteer as bully = the toxic volunteer

Your flow chart for volunteers

What to do with old/vintage software

Why You SHOULD Separate Your Personal Life & Professional Life Online

It’s real: the unpaid internships & volunteers controversy

Internet-mediated Volunteering in the EU (virtual volunteering)

Jayne in Kiev, Ukraine for all August & Sept.

I’m a Frustrated Volunteer

Virtual Volunteering discussion group on LinkedIn

International Association of Fire Fighters is anti-volunteer

UN innovation events show how far they’ve come re: ICT4D

Advice for hackathons / one-day tech events looking for projects to hack

Too many volunteer matching web sites?

CSOs: submit proposals by 17 Aug. for USAID & SIDA

Now available: The LAST Virtual Volunteering Guidebook!

Research on USA volunteerism excludes virtual volunteering

Me at Work: Photos!

Terrific resources you’re missing from Twitter

I share a LOT of information on Twitter: info on effective nonprofit communications, management or engagement of volunteers, job leads with leading nonprofit and humanitarian organizations, funding leads, updates on UN initiatives in Afghanistan, Ukraine, or anywhere else I care about (and I care about a LOT of places), and more. Often, it’s information I don’t share anywhere else.

I hear a lot of people say they don’t use Twitter because they “don’t want all the text messages.” They don’t realize that you do NOT have to receive tweets via text messaging – that hasn’t been true for many years. I read Twitter via my lap top or my smart phone, primarily – most people do. Also, you don’t have to follow everyone you find interesting – you can add people to different lists and view content when YOU want to (here are my Twitter lists, to give you an idea of how it can work).

Here are my tweets and retweets of the last three days:

Using SMS to improve communication between UNHCR, partner NGOs, & urban refugees:

Job: Fellows Coordinator (p2). 12 months in Budapest! Apply here:

We’re looking for someone to join our team as our Fellows Coordinator. Interested? Apply today:

German translation of the W3C document “CSS Style Attributes”

Nice video by about how to speak up safely against in :

Watch the most offensive international charity video of the year – Humanosphere

Short film asks “What did you pay for when you bought illegal ivory?” Answer: terrorism on African Continent

A university center that says it cultivates “innovative thinking” & “entrepreneurship”, etc., has no social media accounts? Harumph

Job: in Forest Grove, seeks a Director of Finance and Operations

opened an office in to work with civilians in the conflict zone, the USG Jeffrey Feltman said:

Almost 10% of Sierra Leone’s 120 doctors have died of . “Why Sierra Leone Literally Had to Cancel Christmas”

Groups may receive up to 5 stays a hostel for each day members 2+ hours in surrounding community

Just did a little virtual volunteering over on the online forum. How about you?

International Conference on Social Media for Good May 14-16, 2015, Istanbul. Abstracts due Dec 29, 2014

I have said this for YEARS: “Successful Tech Requires An Old-Fashioned Skill: Organizing People”

We’re Hiring! Quality Assurance Analyst -contract position with the possibility of extension and/or conversion.

We’re also hiring a Sr. Project Manager. full time – exempt  To apply:   (plz RT!)

Fantastic option: 6-12 months in Ghana with . Expenses paid, excellent projects

Which languages influence wikipedia – & each other (visualization)

How languages influence Twitter – & each other (visualization)

. mobilizes corporate volunteers to support post-2015 Sustainable Development Goals:

Online mentors helping entrepreneurs in developing countries: and ?

Core humanitarian standard launched last week. Check it out

How I keep up re: virtual volunteering: this ework/evolunteer list (also re: telework, telecommuting, virtual teams)

What I hope future USA volunteering reports by will focus on, to be more helpful:

Yet again Volunteering & Civic Life in America report focuses on $ value of

I consider “Anonymous” a virtual volunteering example, & def. worthy of study:

Virtual volunteering in the EU: history, prevalence, approaches, how it relates to employability, social inclusion

I’m in Poland & Spain/Catalunya in mid-November

I’ll be flying to Warsaw, Poland, arriving November 12, to present workshops on November 13th and 14th regarding virtual volunteering and meet with various NGOs from Eastern Europe, including representatives from Ukraine (HURRAH!!), for e-wolontariat.pl, a Polish-based NGO that is at the forefront of promoting digital volunteering in Europe. Participants will include finalists of the Discover e-volunteering competition – NGO representatives who are finalists to win a grant for the implementation of their ideas for e-volunteering projects.

This came about for two reasons: because of the publication of The Last Virtual Volunteering Guidebook, and per my role in my research for the ICT4EMPL Future Work project undertaken by the Information Society Unit of the Institute for Prospective Technological Studies at the European Commission’s Joint Research Centre (I explored Internet-mediated Volunteering in the EU:  Its history, prevalence, and approaches and how it relates to employability and social inclusion).

For information about either the Discover e-volunteering competitione-wolontariat.pl, or the events I will be attending, please contact the event organizers through the e-wolontariat.pl web site.

I’ll also be in Barcelona, Catalunya/Spain, all day on November 17, 18 and 19, for a personal visit, but would be happy to meet with any NGO, university or government representative who might like to have lunch or coffee and a chat about anything related to volunteering, NGOs, and/or tech4good. Please contact me at jc @ coyotecommunications.com if you would like to meet whilst I’m in Catalunya/Spain.

My job: reading the consequences of war

A lot of my current job is reading large volumes of text and then trying to synthesize them down to something smaller, easier to understand and quicker to read, for various reports, web pages, etc.

For the past two weeks, I’ve been reading a lot about what’s happening to people that have fled the violence in Eastern Ukraine, and people who have remained behind, as well as what life is like for Crimean Tatars and others that have had to flee Crimea. I haven’t cited all of my sources below – there are just too many. There’s no one comprehensive report on this crisis – yet. But all of the following is easily verifiable using news and humanitarian reports, all publicly available online:

In the areas of armed conflict, homes, buildings, roads and bridges, electricity, and water systems and other basic infrastructure are often severely wrecked. Heating systems are needed and sanitation is poor, access to medical and social services is inadequate, and access to food remains a concern. Many of those that have stayed behind are the elderly or people with disabilities. And winter is coming… many of those who have stayed behind, regardless of their politics, are experiencing not only the threat of violence, but also abduction, extortion and harassment. Many people, especially men, have disappeared without a word to family, and it’s not known if they’ve are being held somewhere or if they have been killed.

And that’s for the people that dare to try to stay in areas affected by war. Around 15,000 Crimeans of mainly Crimean Tatar ethnicity (80%) are now internally-displaced people (IDPs) and have sought refuge in the Ukraine mainland, mainly in the west. As of 8 August 2014, UNHCR reported a total of 125,032 from Eastern Ukraine, but this is probably way too low – there’s no widespread systemic way right now to register IDPs. A needs assessment conducted by OCHA in June 2014 indicates that a total of 1.52 million people may leave the Eastern regions of Ukraine, should armed conflict and violence continue, let alone escalate. Some IDPs are living in collective shelters, which were built for youth summer camps, and their numbers in those shelters are far beyond what buildings were constructed for. These shelters often do not have heating systems. And winter is coming…

IDPs usually do not have the appropriate paperwork they need to register for government services or to get a job in their new location. They can’t access their bank accounts because such have been frozen by the government here or in Russia, depending on where they have their money. IDPs have great difficulties to get legal services for protection from civil and criminal issues. Gender-based violence is on the increase, and largely unreported. There is a HUGE need to provide services to those IDPs who are suffering from psychological disorientation, alienation and stress. Communities where IDPs are living are starting to become wary of them, as any community does of people they perceive as outsiders: misunderstandings and misinformation about IDPs abound, and there is a growing need to promote respect and tolerance among everyone, through deliberate, facilitated community dialogue and communication – the stuff some people call touchy feel-y, but that I think prevents violence, even civil war.

And all of these problems are growing, every day, as conflict continues.

There are a lot of reasons the United Nations has been in Ukraine for so long – but this new, more urgent reason, is why I’m here, albeit oh-so-briefly. Such a huge challenge… so huge…

If you are saying, “I want to help Ukraine! How do I do that?” I think donating financially to any UN agency that accepts financial donations, such as the World Food Programme or UNICEF or UNFPA, and saying you are doing so for Ukraine, would be awesome. These agencies provide both direct service through their own staff and through local Ukrainian nonprofit/civil society organizations. Just please don’t send stuff – don’t collect t-shirts or baby supplies or what not if you are outside of Ukraine – it’s cheaper, more efficient, and better for local economies to buy things right here in country.

I’m in Kiev (Kyiv), Ukraine

Yes, I’m in I’m in Kiev (Kyiv), Urkaine for this UN two-month assignment. I hope to blog in-depth about my work soon, but for now, I’m just too busy (it’s only day two here at work) and too tired once I get home. Two things I’m working on: articulating a very big strategy (have to have a draft by next week) and coming up with communications ideas in relation to the global celebrations for World Humanitarian Day (Aug. 19 – follow #humanitarianheroes and visit the official web site for more info).

I am already tweeting a bit – actually, mostly retweeting, re: info from UN agencies here, or information about here, that I’m finding helpful for my work. So follow me on Twitter if you’re interested.

My boss here in Ukraine is very full of energy and ideas! He’s already given me much to do!  

Was pleased to find I’m in the same building as the UN Volunteer program officer and three UNVs! Their work isn’t really the primary focus of my work… but you just KNOW I won’t be able to stay away from them….

Jayne in Kiev, Ukraine for all August & Sept.

For all of August and September, I will be the SURGE Communications Officer in Kiev, Ukraine, and assist UNDP Ukraine and other UN country teams with the development and day-to-day implementation of communications and publication strategies. I’ll also monitor progress of the UN country teams response to the crises in Ukraine “with a view to influence the development agenda,” by helping with public and media outreach, to help people to understand the work and accomplishments of  UNDP in Ukraine. I’ll be helping to build the capacities of the staff to continue these communications activities long after I’ve gone.

Supposedly, I’ll get to work with various communications managers, staff of other UN Agencies, government officials, international and local media, multi-lateral and bi-lateral donors and civil society. According to the job description, I’ll be:

  • Planning and designing internal and external strategies for communications and outreach
  • Supervising the design and maintenance of the UNDP web site and intranets (and I hope other online activities as well)
  • Facilitating knowledge building and knowledge sharing
  • Etc.

That’s a tall order in two months, but I’m ready! I love getting to work in my first love: communications in development programs. I love designing and carrying out communications plans, but I also love building the capacity of people to communicate, to deliver effective messages, to anticipate issues, to be responsive, etc. My favorite work in Afghanistan, the last time I worked for the UN, was building public sector staff communications capacities in Afghanistan, something I squeezed in amid my primary responsibilities of writing and editing reports for various institutions, and I continue to do that capacity-building work with Afghan colleagues to this day, as an online volunteer. I’m so looking forward to getting to do this kind of work again!

I’m excited, I’m nervous, I’m thrilled, I’m scared – not of the political situation in Ukraine but of meeting the expectations of this job!

Of course, this has come at a cost: I was to present in Austin, Texas in September, to do a volunteer management training for AmeriCorps members in Portland, Oregon, to do a training back in my hometown of Henderson, Kentucky, and lots of personal plans. There were people I haven’t seen in many, many years, and people I was to meet onsite, face-to-face, that I’ve known only online, all lined up for August and September. That’s the cost of doing this type of short-term work overseas – it never happens at a convenient time. And, of course, I’m missing the very best time to be in Oregon – and will be missing my husband terribly.

The worst part, though, is Delta Airlines: I already have a roundtrip ticket booked with them for Germany, for a vacation with my husband. My Ukraine contract ends just three days before I was to arrive in Germany from the USA. You would think Delta would simply let me keep that ticket – already paid for – and then just not use the USA to Germany part, allowing me to simply buy a flight from Kiev to Frankfurt, and then using just the return ticket – again, it’s all already paid for. And you would be WRONG. Unless I fly out from the USA to Germany, I would pay almost $5000 for the flight back from Germany to the USA! If I don’t show up for the outbound flight, they will cancel my return ticket! So I have to fly all the way back to the USA from Ukraine, stay TWO days, and get right back on a plane for Europe. Can you believe it?!? There is no logic for this. None. None whatsoever.

Anyway, I’ll post updates about my work here and via my various online social network channels.

If you are or have been in Kiev, Ukraine, do drop me a line with any advice you have!

Me in Austin in September

 I’ll be in Austin, Texas September 17 – 19 for the Alliance for Nonprofit Management Annual Conference. My book, The Last Virtual Volunteering Guidebook, co-authored with Susan Ellis (who will be in Austin too!), is a finalist for Terry McAdam Book Award. In addition to being present for the awards, Susan and I will also be presenting (details TBA), and I’ll be helping at Susan’s Energize booth at the conference, where we will have several copies of our book for purchase, as well as many other volunteer engagement books published by Energize.

I’m excited beyond belief because Austin was my home for four years, it’s where I directed The Virtual Volunteering Project from the University of Texas at Austin, and when I’m stressed, it’s the happy place I go to in my mind… I haven’t been there since 2009. SO EXCITED. If you are an organization in Austin and want to book me for a short training or consultancy while I’m there, please contact me (also see my public calendar for my availability).

The Last Virtual Volunteering Guidebook is available in both traditional paperback and as an ebook.

Me in Philadelphia; want to meet April 9, 10 or 11?

I’ll be in the Philadelphia area to present at a conference on April 8. In the week after the conference, I would really like to meet with nonprofits in the area – and whose work is focused on nonprofits in some way. It’s so rare that I’m in Philly, so I want to use this opportunity to meet with as many folks as possible. I may blog about the experience here.

I’d like any meetings to be super informal – no slide shows or what not on anyone’s part. I would just like to see a bit of what an organization or program does, sit around a table (possibly with pizza?) and talk. One of the subjects I’m particularly interested in is what you are hearing from nonprofits regarding how they involve volunteers – or want to, and the challenges they face in involving volunteers, etc.

Best days for me to meet are April 9th, 10th or 11th.

Give me a shout in the comments section if you are interested. Just tell me a little about your organization or program or the focus of your research work.