Jayne Cravens is an internationally-recognized trainer, researcher and consultant. Her work is focused on communications, volunteer involvement, community engagement, and management for nonprofits, NGOs, and government initiatives. She is a pioneer regarding the research, promotion and practice of virtual volunteering, including virtual teams, microvolunteering and crowdsourcing, and she is a veteran manager of various local and international initiatives. Jayne became active online in 1993, and she created one of the first web sites focused on helping to build the capacity of nonprofits to use the Internet. She has been interviewed for and quoted in articles in The New York Times, The Wall Street Journal and the Associated Press, as well as for reports by CNN, Deutsche Well, the BBC, and various local radio stations, TV stations and blogs. Resources from her web site, coyotecommunications.com, are frequently cited in reports and articles by a variety of organizations, online and in-print. Women's empowerment and women's full access to employment and education options remains a cross-cutting theme in all of her work. Jayne received her BA in Journalism from Western Kentucky University and her Master's degree in Development Management from Open University in the U.K. A native of Kentucky, she has worked for the United Nations, lived in Germany and Afghanistan, and visited more than 30 countries, many of them by motorcycle. She is currently based near Portland, Oregon in the USA.
In pre-pandemic times, an online meeting felt like a luxury, a welcomed relief from driving to a site or taking mass transit. Now, because of COVID-19. when the only way to safely work together is online or via the phone, we’re all burned out by online meetings, and there’s nothing virtual about our fatigue.
In addition, volunteering onsite is a way to be a different person than we are at our paid work or in a classroom or even with our families. It’s a way to feel like we’re making a difference in the world. It can be a refreshing change from other parts of our life. For people that live alone, volunteering onsite can provide a much needed social life. While I think online volunteering can be wonderfully personal, I also know that virtual meetings, virtually all the time, is not the world most of us want to live in.
Volunteers are exhausted. Many that still have jobs and struggling to do those and assume new family care obligations – children are in virtual school and some older relatives have moved back in with younger family members. Many are having to look over their finances every day. Most everyone is scared of for their own health as well as everyone else in their household. And many people, especially living alone, are oh-so-lonely. Volunteering these days doesn’t offer the time out it did in pre-pandemic times – it can just feel like another online meeting.
But nonprofits still need volunteers, and volunteers still need volunteering. I know so many nonprofits, NGOs, charities and other groups have a huge amount on their plate these days and far more stresses than usual, but we all need to take a deep breath and spare some thoughts for both our current volunteers and those we want to recruit.
How to Recruit & Engage Volunteers in a Time of Virtual Fatigue, an article is by WBT Systems, which produces TopClass LMS, a learning management system for membership-based associations, has great advice for any program involving volunteers. It starts with some basics from quality volunteer engagement we should all know and apply even in non-pandemic times, like creating realistic roles for volunteers and emphasizing why the task matters to the program and the difference it will make. But then it gets into more specific advice that relates to current remote working challenges, which I’ve reframed and expanded below.
For instance, we all need to better commit to SHORT meetings that have a definite purpose and a definite start and end time. Don’t have a general, open group volunteer meeting; have a here’s-what-everyone’s-doing meeting, devoted exclusively to elevator speeches from each volunteer. Or have a celebrate-one-accomplishment meeting, devoted solely to quick updates. Whatever the meeting, be able to answer these questions: what do I want to happen as a result of this meeting? Why does this meeting matter? Why can’t you ask for this info via email?
I like to prepare my meetings as though it’s a stage performance: I like start and end on time and know exactly what I want to say, but also be ready for a spontaneous improv moment! I also am ready to facilitate: to frankly, politely tell a person who is going too long that we are going to have to table that discussion until later, for instance, because we need to hear from everyone.
Also regarding meetings, the article suggests telling volunteers you will open up an online meeting 15 minutes before the start and leave it open 15 minutes after so they have a chance for chatting, if they wish. I have REALLY enjoyed this in meetings and webinars.
I sometimes encourage people I’m meeting with to have the meeting in a different room than they are in usually – and I do the same. The same rules apply: you should be in a well-lit room that does not have lots of distractions, if at all possible (people walking through the space, intrusive sound, etc.). Otherwise, you might be surprised at how refreshing it feels to have a meeting in a different room, or even just in a different place in the usual room.
In addition, I like when I don’t have to have a full meeting to get a question resolved or check-in with everyone – I like having a Slack channel just for volunteers I’m working with, so they can check-in or ask a question of me, any time. It’s a virtual way of dropping by my office. And it keeps messages out of my email in-box.
The WBT Systems article suggests that you “Invite someone to Zoombomb the end of the meeting, perhaps the CEO, board chair or another leader who thanks the volunteers for giving their time and talent.” I LOVE this idea.
I’m somewhat tepid on the idea of things like encouraging everyone to wear a hat, or having everyone bring a toy to a meeting, etc. – the article doesn’t suggest this, but I’ve seen it elsewhere. I’m not big on ice breakers before every onsite meeting – I do not like having my time wasted, especially when I’ve schlepped across town or had to juggle to carve out time for a meeting, and everyone going around the room talking about who their favorite superhero is (Wonder Woman in the DC universe, Jane as Thor in Marvel). Online, I can find meeting games even more annoying. I want to feel like my time is valued and what’s most needed is getting done. In the end, you have to know your audience, you have to experiment and be observant, you have to be open to what is NOT working, and you have to work towards balance.
Don’t assume staff working with volunteers, or even volunteers themselves, understand how to lead and manage virtually. Yes, I’m going to yet again recommend The Last Virtual Volunteering Guidebook, which emphasizes support for volunteers more than any other topic. Also, if you have time, look for videos and articles that could help others, and if you don’t have time, recruit a volunteer to curate such for you to review and share.
When Susan Ellis and I wrote The Last Virtual Volunteering Guidebook, we never envisioned a global pandemic creating this massive, sudden shift to virtual volunteering for so many agencies. I’m glad to be able to recommend this detailed resource for ensuring success in virtual volunteering, with far more information than a blog or webinar ever could.
If you have benefited from this blog or other parts of my web site or my YouTube videos and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.
I’m preparing to teach a class on online community management for nonprofits, through a college back East in the USA (details in the coming weeks), and I realized recently I had done a presentation that I can use in class. The presentation is from 2014 for a group called OCTribe, a monthly in-person meeting in San Francisco. It was a meetup for online community managers, enthusiasts and innovators interested in social networking applications, social media and online group collaboration. “We discuss tools and strategies to enhance participation in the various online communities we support.” The event was hosted at the TechSoup offices.
My presentation, which was also live-streamed on YouTube, is exactly as it is titled: online community management as volunteer management. I look at participants in an online community, especially when I’m the moderator or facilitator of that community, as volunteers – they aren’t paid to participate, they aren’t paid to contribute, and yet, they do. I think cultivating new community members is a lot like cultivating new volunteers, I think supporting and keeping community members is a lot like supporting and keeping new volunteers, and on and on.
I have the presentation available both as a podcast (about 40 minutes) that you can live stream from my web site or download, however you like, and in a video that I have edited. The video isn’t very good, but don’t worry about seeing the slides – I say out loud during the presentation most everything that is on them. I also repeat the questions and comments people ask.
Also, the Last Virtual Volunteering Guidebook: Fully Integrating Online Service Into Volunteer Involvement can help you better work with people online – specifically volunteers, and including participants in an online community that relates to the work of a nonprofit, NGO, library, environmental issue, humanitarian concern, and on and on. This book was helpful long before the global pandemic spurred so many organizations to, at last, embrace virtual volunteering. This is the most comprehensive resource anywhere on working with online volunteers, and on using the Internet to support ALL volunteers, including those you might not think of as online volunteers. It’s available both as a traditional paperback book and in electronic format.
If you have benefited from this blog or other parts of my web site or my YouTube videos and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.
It was 20 years ago today that I began my first job with the United Nations. Specifically, I was a program specialist (P3), directing the UN’s Online Volunteering service and co-managing the United Nations Technology Service, both hosted at the UN Volunteers headquarters in Bonn Germany (UNV is a division of the UN Development Programme – UNDP).
It was a position I held for four years and which was the start of a new international career for me.
In the last few years, I’ve been working to preserve the many resources I developed or helped develop as a part of this incredible opportunity, all of which were disappearing from the World Wide Web. Here are those resources:
Lessons from the UN’s Online Volunteering service. In directing the UN’s platform for agencies working in and for the development world to recruit online volunteers, I carefully documented what worked and what didn’t, challenges, successes and more. I turned much of that into web pages on the onlinevolunteering.org website itself; when the site was changed a few years after I left, those resources and data were deleted. I’ve reproduced them here on my own web site.
United Nations Technology Service (UNITeS) This was a global volunteer initiative created by Kofi Annan in 2000 and hosted at UNV. UNITeS both supported volunteers applying information and communications technologies for development (ICT4D) and promoted volunteerism as a fundamental element of successful ICT4D initiatives. During the tenure of UNITeS, the UNV program helped place and/or support more than 300 volunteers applying ICT4D in more than 50 developing countries, including 28 Least Developed Countries (LDC), making it one of the largest volunteering in ICT4D initiatives. The activities of UN Volunteers, as well as those by tech volunteers working through NetCorps, CompuMentor, the Association for Progressive Communications, Australian Volunteers International, NetCorps, Voluntary Service Overseas (VSO) and Volunteers in Technical Assistance (VITA), were tracked and promoted by UNITeS as part of its overall mission. Part of the UNITeS mandate was to try to track all of the various tech volunteering initiatives and encourage them to share their best practices and challenges with each other. I was one of the managers of this initiative, developing the web materials and writing about what ICT4D volunteers were doing, as well as managing the UNITeS online community.
Handheld computer technologies in community service/volunteering/advocacy This was a pioneering article, published in October 2001. It provides early examples of volunteers/citizens/grassroots advocates using handheld computer/personal digital assistants (PDAs) or phone devices as part of community service/volunteering/advocacy, or examples that could be applied to volunteer settings. It was originally part of the UNITeS online knowledge base. It anticipated the popularity of smartphones and #apps4good, talking about these concepts long before they had these names.
UNITeS Contributions to the UNESCO Multimedia Training Kit The UNV staff managing the UNITeS initiative was invited to prepare a module on volunteers in telecentres and community media organizations for the UNESCO Multimedia Training Kit (MMTK). The module includes a slide show presentation, exercises, case studies and trainer notes. I was the primary author of the UNITeS contribution.
What Was NetAid? NetAid was an anti-poverty initiative, started as a joint venture between UNDP and Cisco Systems. The initiative no longer exists, though a legacy of the initiative, www.onlinevolunteering.org, continues to this day. I oversaw the transition of NetAid to UNV, and also worked to preserve the legacy of the original initiative.
At some point, you have believed misinformation. You may bristle at the idea that you have ever fallen for a falsehood, but you have. Every person has. When you realize that you’re wrong, you probably just quietly, without any announcement, switched your stance, because it’s unlikely people around you knew that you thought something was true that wasn’t. If you cannot admit this, it’s going to be very hard for you to counter misinformation in, say, public health, because you will set yourself apart and above the majority of people.
I fell for misinformation about vaccines back in 2007, because of CNN broadcaster Larry King. I was living in Germany and I watched copious amounts of CNN International because it was one of only two-English language TV channels I had. One of the programs they showed was Larry King Live. I naively thought that people booked on his program were vetted. I assumed anyone who got on his show to talk about health, the environment, crime, whatever, had been screened, to make sure they really were appropriate to talk about those subjects, and that they had some sort of doctor or scientist they consulted to make sure someone wasn’t saying something dangerous on the show. So when Larry King hosted TV personality Jenny McCarthy and actress Holly Robinson Peete in 2007, talking about how they believed vaccines had caused their children to have autism, I believed what was being said. I didn’t say anything to anyone – at least I hope I didn’t – but the belief was there.
Then I stumbled onto the Bad Astronomy web site, a blog by scientist and skeptic Phil Plait – he probably got a shout out on fark.com and that’s how I started reading him. I started reading back issues of the blog and, low and behold, there was his thorough, merciless debunking of the myth that vaccines cause autism and his specific condemnation of Jenny McCarthy.
I will never forget reading his blog and realizing I had been duped. I literally stared at my computer screen, not moving, for at least a full minute. I was horrified. And then, I was angry.
Larry King had Jenny McCarthy on his show eight times. EIGHT TIMES. How many parents chose not to get their children vaccines because of that? How many children contracted preventable diseases because of that? How many children were permanently disabled or died because of that? It was then I realized what The New York Times later wrote in its obituary for King: “crackpot inventors, conspiracy theorists and spiritual mediums loved his show, which let them reach huge audiences without facing challenging questions.”
I wanted to link to Phil’s specific blogs that made me realize that I had been duped, but the site is pretty much defunct, and searches on the Internet Wayback Machine weren’t helpful. So, here’s a 2008 article he wrote for Discover Magazine that says much of what those blogs said, to my memory.
I share this story of being duped when I do trainings for international visitors through the State Department’s International Visitor Leadership Program through World Oregon. And there is always a look of shock and incredulity. One person asked, “Aren’t you embarrassed to share this story?” Yes, I’m ashamed that I fell for something any sensible person now knows is nonsense. But it’s important to acknowledge that being duped can happen to anyone.
Knowing when you have been duped, and acknowledging it, even just to yourself, will help you better address misinformation in your own communications efforts – professional or otherwise.
If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.
The world will get safer as more people get vaccinated against SARS-CoV-2, the infectious disease which causes Coronavirus disease 2019 (COVID-19), but health officials are saying over and over that our world is going to stay the way it is for most of 2021, and probably well into 2022: face masks will continue to be needed in order not to spread this or other viruses, even if you aren’t sick from such. We will need to continue to avoid groups of people, including large crowds. We will need to socially distance. People vulnerable to the illness will need to continue to be protected.
And while lots of precautions will, I hope, continue to be taken to ensure onsite volunteering can be done safely amid the ongoing threat from COVID-19, it also means that virtual volunteering – using the Internet to support and engage volunteers – is going to still be necessary, even for organizations that avoided the practice for decades. And the reality is that virtual volunteering – a practice that’s more than 35 years old and that thousands of organizations were leveraging long before the global pandemic – is a tool that creates an avenue to involve volunteers that could not be involved otherwise and is an avenue of volunteering that many people actively seek out even when there isn’t a dangerous virus lurking about.
High Impact virtual volunteering has always been something many volunteers have sought. While many consultants, especially from the private sector, say the trend for volunteers is towards micro-tasks, I disagree: I hear people saying they want to make a real impact in volunteering, an investment of time that makes a real difference, that isn’t just about minutes or hours done, and isn’t about a check box of tasks completed. I’ve been talking about the desire of volunteers for this kind of deeper-investment virtual volunteering since 2015, including in this blog, the future of virtual volunteering? Deeper relationships, higher impact. In that blog, I said:
When volunteers interact with clients directly, it’s a highly personal activity, no matter the mission of the organization. These volunteer roles involve building and maintaining trust and cultivating relationships – not just getting a task done. It takes many hours and a real commitment – it can’t be done just when the volunteer might have some extra time. And altogether, that means that, unlike microvolunteering, these direct service virtual volunteering roles aren’t available to absolutely anyone with a networked device, Internet access and a good heart. These roles discriminate: if you don’t have the skills and the time, you don’t get to do them. And, believe it or not, the very high bar for participation is very appealing to a growing number of people that want to volunteer.
I always have to remind people at this point that I’m not opposed to microvolunteering – online tasks that take just a few minutes or hours for a volunteer to complete, require little or not training of the online volunteer, and require no ongoing commitment. I’ve been writing about microvolunteering before it was called that – I gave it the name byte-sized volunteering back in the 1990s, but the name didn’t stick. If you want to give lots of people a taste of your program, with an eye to cultivating those people into longer-term volunteers, and/or donors, and you have the time to create and support microvolunteering assignments, great, go for it!
But I continue to hear and see a growing number of comments, especially young people, saying they want more than just a “quickie” volunteering experience. They want more than number-of-hours volunteering and a list of tasks that need done. They want something high-impact. They want to feel like they have really made a difference. They want to make a real connection with the organization and those, or the mission, it serves. And not just for virtual volunteering! They also want it for onsite volunteering.
When a university contacted me this year about what their student volunteering abroad program could look like online instead, a program where students provided medical help with medical and public health professionals in other countries, I put together a quick list of what this could look like, based on these resources I’d continued to maintain, and I’ve been adding to it ever since. This list of what high-impact virtual volunteering looks like, with links to examples, is for people seeking ideas for an online project that will mobilize online volunteers in activities that lead to a sustainable, lasting benefit to a community or cause, particularly for a community or audience that is at-risk or under-served. It was created especially for programs looking for ways to engage online volunteers in high-responsibility, high-impact tasks focused on communities in the developing world. Note that these ideas absolutely can be adapted for remote volunteering within the same country where the online volunteers live as well – “remote” could mean across town rather than around the world.
Also, the Last Virtual Volunteering Guidebook: Fully Integrating Online Service Into Volunteer Involvement can help you better work with people online – specifically volunteers. These can be volunteers in short-term, “microvolunteering” tasks or longer-term, more high-responsibility roles, like what is highlighted here in the blog you are reading now. These can be volunteers who do some or most of their service onsite, at your organization, or volunteers who do most or all of their service remotely, rarely or ever onsite and in-person with you. This book was helpful long before the global pandemic spurred so many organizations to, at last, embrace virtual volunteering. This is the most comprehensive resource anywhere on working with online volunteers, and on using the Internet to support ALL volunteers, including those you might not think of as “online” volunteers.
If you have benefited from this blog or other parts of my web site or my YouTube videos and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.
Since moving back to the USA in 2009, and before the pandemic, I attended a lot of public meetings by local, state and national officials, both elected and otherwise, and for some meetings, I live-tweeted what was happening. My goal was to try to generate some excitement for civic engagement and, in the cases of meetings that aren’t recorded and available later for public viewing, like town hall meetings with US Senators, to capture how certain things were being talked about / addressed. I also wanted to see if city, county, state and national officials were paying attention to Twitter, seeing if they responded when they were tagged or named in a post, etc. (for the most part, no, they aren’t paying attention).
The city of Forest Grove, Oregon held its 2021 annual town meeting online rather than in person because of the COVID-19 pandemic. And even though, I assume, the meeting was recorded and will be made available for viewing any time somehow, I decided to live-tweet the event, both to offer my commentary and to show as an example in workshops and classes I teach about what live-tweeting an event can look like. I also find it amusing to see how live-tweeting can affect search engine results.
I have the text of all the tweets below, with each tweet as a separate paragraph. Also here in this blog, I embedded the links that I attached to tweets. Sorry for misspellings and any confusion – live-tweeting requires fast typing and you cannot go back and correct tweets once they are out there:
About to log in to the Forest Grove, Oregon annual town meeting, 1st-ever via the Interwebs. On the agenda: police. We’ve had some ugly incidents here & they still haven’t been addressed. If I decide to live-tweet it, it will be in the replies below.
Logged in & we’ve already had our first “does anyone know how to…” from a panelist.
Mayor is warning not to be cute and make your Zoom name and title “Jake from State Farm.” He did that for a meeting and was kicked off because they didn’t know who he was.
Lowell Greathouse of the Committee for Community Involvement is kicking off the meeting. He’s the MC of this meeting. I so wish the CCI was on Twitter and Facebook & Reddit.
Background: Here’s the 1st story from the local Forest Grove newspaper, the @FGNewsTimes, about the ouster of the police chief more than a year ago, which kicked off the growing distrust of the community regarding the police.
Now speaking is the city manager, Jesse VanderZanden. He’s introducing all the city officials & staff in attendance. VanderZanden played a key role in Forest Grove Police Chief Janie Schutz.
VanderZanden is now addressing the departure of Chief Schutz. He is saying he is not anxious to discuss personnel matters.
City manager is saying that the city has been transparent, having released emails between the chief and him, all official documents. He says all are available for the public and that they “tell the story.”
“We could have done a better job” regarding communication – city manager. Public disclosure procedures have been revised to make it easier for public to get info.
“What I’d like to do is thank the former chief.” He’s now praising her transparency, how she built community connections, and what she did to promote the police facility.
My opinion: THIS IS SO RIDICULOUSLY OVERDUE. Shame on the city for taking so long. Reprehensible.
How Forest Grove, Oregon police are funded (from the slides now)
Forest Grove police funding levels. Along with this slide, the city manager when through the why costs increase (primarily salary and benefits, some additional staff).
Says interim Forest Grove police chief will get the option to stay another year. Here is how city will advertise for the chief’s position. Says city will have opportunities to participate in the hiring process.
Now talking about how they will create community panels for the hiring process, how they will try to make it a diverse representation from the community.
If you have things you want the Forest Grove police chief job description to have regarding what kind of qualities the person should have, etc., the city manager says they want this feedback from residents. Here’s how to do that:
Apologies for not putting in alt text on the pics. I believe the slides will be available on the Forest Grove, Oregon’s city web site and I certainly hope all materials will be accessible for people with disabilities.
He’s now reviewing why the city needs a new police station and the current design process. If you went to the police station open houses in 2019, or watch Chief Schutz’s excellent video on the subject, you know all this.
City manager is now making a pitch for why the cost is cost-effective, the difficulty of passing a bond, the reluctance of residents regarding paying for this, etc. The presentation is now done.
Now Forest Grove, Oregon interim police chief Henry Reinmann is speaking. He’s touting that the station is more transparent, policies they have adopted, etc.
Says these police policies have already been adopted in Forest Grove, Oregon. Now going through stats: type of calls, number of calls, etc. You can see these stats in the presentations that will be available on the Forest Grove city web site (or should be).
Now talking about mental health resources. Now talking about history.
Now going through the history of policing. While he’s doing that, here’s one of the issues last year: Forest Grove Police Officer Steven Teets, off duty, terrorized a family in the middle of the night. & was NOT immediately arrested
Officer Teets is still employed, FYI, as are officers that initially covered for him. This incident, plus Chief Shutz’s firing, plus someone dying after being tased last year, & other things that haven’t made the news, have affected trust of police here.
Interim police chief is still doing his “history of policing” and very general presentation about approaches to policing. Has not made any reference to Black Lives Matter, to warrior training, white supremacy in police ranks, etc. Just very general stuff.
Now touting the relatively new Community Policing Advisory Commission, which replaced the citizen’s committee that was focused on BOTH police & fire (there is now no citizen’s committee regarding fire services).
Forest Grove interim chief is still touching on very general things. No specifics about what the city of Forest Grove, Oregon is doing – just general things about what’s needed – “transparency” and “trust”, etc. This is all in his sides which will be available on FG web site.
Finally is giving examples of specific changes. Says sergeant promotions interviews at Forest Grove, Oregon had no tactical questions – questions were about diversity, equity, etc. Says they will change how they train and who they hire.
Forest Grove interim police chief reviewing state and national changes that will affect the Forest Grove police department. Says they will change what they test for. Will focus more on behavioral competencies.
Is talking about systemic bias of society, in general, but has not acknowledged that police, specifically, have a problem with systemic racism. Is framing police problems as a reflection of all society’s problem.
Now referencing Bob Dylan’s “The Times They Are A Changin’.” And returning floor to meeting chair.
Now going to the questions submitted in advance. First question is regarding having a problem like “Cahoots” in Eugene in Forest Grove, Oregon, regarding unarmed mental health staff going to some calls. Interim chief says, instead, they are using the “Colorado model.”
Mayor can’t get his video to turn on. But we can hear him.
Mayor is reminding everyone that all of these changes will have financial costs and that there is no one big fix that can solve everything.
Interim chief is now addressing what the subjects are covered in the police academy and who makes that determination.
Questions regarding diversity training, number of officers that identify as people “of color,” etc. Interim chief is noting that the force makeup does not reflect the community. One officer “of color”, three women. Says they will do better.
Question about Chief Schutz’s departure. City manager says former chief never made a complaint “about gender or otherwise.” Me: this is in contrast to what she said in the previous articles I shared earlier in this tweet thread.
City manager is now saying that the city’s policies cover gender discrimination and how the policies and work place culture aren’t at all discriminatory, that people are held accountable, etc.
City manager is now reviewing stats and diversity.
Questions in Q & A box is filling up. I just submitted this: “Is there a prohibition on Forest Grove police officers taking so-called ‘warrior’ training? Does the chief know which officers have had such training and what do they do to address that?”
They are now addressing a question I submitted previously regarding the Western Washington County Fire Department & relationship with the T V F & R.
They are now clarifying titles and terms. Mayor says there is no effort nor interest in becoming a part of TVF&R. Noting (sudden!) retirement of former chief. Says interim chief hiring is not a precursor to joining TVF & R.
Councilor Ewing says a team has been formed that is working through “facts.” Says she is still gathering facts. Says she can’t raise her hand for or against TVF& R until she has more info.
Forest Grove Interim fire chief Patrick Fale, who is from TVF & R, says he knows of no interest by that agency to expand into Western Washington County, Oregon. Says there is a meeting in February about future of fire departments in this area.
Now a question and suggestion about backyard burns from someone who suffers from lung issues. Mayor is clarifying current regulations.
Mayor says the Forest Grove sustainability commission needs to look into a year-round burn, if that really needs to happen. Says advisory commissions need to advise. Council member Ewing is now weighing in.
Council member Ewing is now talking about “equitable” issues regarding people who need their fireplaces for warmth, older people who cannot afford to get rid of yard debris any other way.
And now the obligatory grocery store question. Paul Downey is answering, but I have no idea what he’s talking about. Sorry, folks. Something about a developer, a grocery store, affordable housing, etc.
MC is now about to list all of the questions relating to the Officer Teets situation (see my earlier tweet with link to the story). Notes that, because of the legal nature of the outstanding issue, some things won’t be answered at this meeting.
Interim chief is noting there are two different investigations – one regarding Officer Teets, one regarding the response by the other Forest Grove officers. Notes he can’t say much more because it’s a current investigation.
Question regarding make-up of CPAC and why there’s not a member of the chamber or business. I think – I was typing and missed both the question and answer. Sorry.
CPAC seems to not yet be meeting regularly. They haven’t set a regular meeting. It sounds like they’ve had only one meeting.
Question someone has submitted, similar to what I have submitted, still not answered: “Do you know if any of your police officers are involved in domestic terrorist groups in their personal lives such as proud boys etc And what are you doing to check this?”
councilmembers are now lauding the CPAC & the interim chief instead of answering the questions submitted. This has gone on for several minutes, celebrating Forest Grove CPAC instead of addressing questions.
Now again answering questions on diversity training. Interim chief is again talking about systemic bias in society but not systemic racism in police departments, specifically. No questions related to this have been addressed (I am making a list of them).
Comment and discussion regarding hiring and diversity. No specifics, just general comments about turnover and recruitment.
A question in regarding food banks and how the city is supporting them. I’m not going to tweet the response. Sorry, my fingers are getting tired.
Reading through the Q & A. Someone, maybe more than one person, is posting racist comments, attacks on the “political left.” His/her comments are all anonymous, of course. So disturbing. But absolutely representative of some people in Forest Grove, Oregon.
Someone asked how to volunteer during the pandemic. You have to freakin’ be kidding me. Did anyone reference me? No. Do they know about me? Yes. So, frustrating. What I posted on the Q & A “volunteering during the pandemic? If only there was someone in the community was an expert in volunteering, including virtual volunteering (sigh). Who writes and blogs extensively on this subject specifically. (sigh).”
They are asking my question – might be the last one. Here it is: “Research is showing that a lot of police departments have members that are white supremacists and/or identify as “sovereign citizens.” Does either (fire or police) department have screening, interview…”
“… social media and supervision practices and policies in place that would help prevent such people from becoming a part of the ranks and would help identify such people who may already be a part of either department?”
Interim chief says only that the they look at social media activity. Did not address the question at all.
Mayor says the city has “taken a stand” regarding “hate.” Says they need to have that attitude all the time. Feels good that they’ve had conversations with groups. But still hasn’t answered the question regarding how white supremacists are identified in the ranks.
Council woman Ewing is now making statements about these difficult times.
Me speaking now: I encourage all of you who asked questions about identifying members of the proud boys, sovereign citizens, etc. in the police department to attend the next Forest Grove city council meeting and ask them AGAIN. & to write them directly, again, to the city.
Chair is trying to get the participants to please address the questions regarding membership in proud boys, sovereign citizens, etc.
Interim chief says social media review & interviews of new hires addresses this. Interim chief is implying that social media monitoring of police officers is ongoing. Now Council Wenzel is celebrating how well the town meeting has gone, staff that helped, etc.
Meeting over. Survey at the end. Hope lots took it. With all my problems with how some questions were not answered, I have to give kudos to Forest Grove, Oregon for doing this meeting. Lowell Greathouse was a terrific MC – WELL DONE, sir! & now, to walk my dog.
Can volunteering repair a nation? I don’t mean dealing with infrastructure after a war or natural disaster – we know that volunteers are terrific at repairing homes, clearing roads, helping at shelters, rowing boats, etc. I mean can volunteerism be an effective tool when a nation’s people are so divided that they don’t even see reality the same way?
Maybe.
I confess that I am not one for talking about volunteering as a way to access “warm fuzzies” – for optimistic, hopeful moments of restoration of faith in all humanity. Personally, I’m a skeptic at best and a cynic at worst. But I do believe in volunteer engagement as an amazing tool: to build awareness about an issue among a group or population, to give the community a hands-on experience regarding a cause, to educate a group about the realities of a topic, to build understanding among people who may not know much about each other, or might even be hostile, and maybe, just maybe, to restore faith in institutions and other people.
A lot of politicians are talking about coming together and unity among people in the USA, but, as we all are fully aware, that’s going to take more than just talking about it. It’s also only a matter of time before some of those same people start suggesting volunteerism as a salve to heal the nation’s wounds and “unify” the people. They are picturing people of different political parties working side-by-side to clean up trash or paint over graffiti or build something.
But here is what’s going to be missing from that call-to-volunteer-and-let’s-come-together rhetoric, and what it’s going to take for volunteer engagement to lead to bridge-building among people who are oh-so-polarized:
Nonprofits expected to involve volunteers, especially MORE volunteers, need MONEY. Why? Because volunteers are never free. Want nonprofits to create more roles and tasks for more volunteers? Give those nonprofits cash: for staff to supervise and support volunteers, for staff training in effective volunteer engagement, and for all of the snazzy tech tools you want nonprofits to use to engage with volunteers. And that’s just to start: these nonprofits will also need training in recruiting for diversity, in conflict management, regarding effective facilitation, in inclusive volunteer engagement and communication, and more if you want them to fulfill your dreams of unity – and that requires skills they may not have, and to get those skills requires classes and consultants and that costs money.
Ready to fund childcare? Because if you want more people to volunteer, and you want a greater diversity of people to volunteer, someone is going to have to pay for childcare for volunteers with children.
Government has to bring nonprofits to the table for discussions about how to bring disparate groups of people together. If the mayor is having a council on ways to create reconciliation among a diverse city, local nonprofits need to be in the discussions. If a regional or state government body is exploring methods, nonprofits have to be there – not just the big, major nonprofits but the small grassroots groups too. And a key segment that has to be there in discussions: ARTS GROUPS: theater, dance, music, literature and fine arts.
We all have to stop talking about volunteering only as a way to get tasks done. We have to talk about volunteering as a way for all participants – volunteers, employees and clients – to have a transformational experience. And that means that, often, involving volunteers means tasks will not be done as efficiently and economically as possible: it’s much easier to hire one person or involve one highly-skilled volunteer to do a task than to create a way for a group of dissimilar people with a range of skills and experiences to do it at a time when everyone in that group might be available. It also means making volunteering about learning about an issue related to the mission of the organization – climate change, the reasons people are homeless, the challenges faced by under-employed people, etc. – again, not just getting work done, and not all people charged with creating volunteering tasks and roles and managing volunteers have the skillset to do that.
Accept that some people aren’t going to be engaged as volunteers because of a requirement at many nonprofits and community groups regarding respect and conduct of employees, consultants and volunteers, because of requirements regarding safety, and because of the potential of volunteers to spread misinformation about the focus of the nonprofit or the cause it addresses. For instance, someone who believes and promotes misinformation about child trafficking on their social media is going to be inappropriate to help at organizations related to children. Someone who does not believe in the safety of vaccines or believes the Earth is flat or refutes other science, and let’s that be known, is going to probably be inappropriate in a range of volunteering roles related to human health, marine health, outdoor geological sites, etc., especially if they will interact with other volunteers or the public. Many nonprofits have a stated commitment to creating a work culture that promotes respect and prohibits words or actions that create a hostile work environment for others. Many nonprofits have a stated commitment to equality and inclusion, and a stated refutation of racism, sexism or hate speech, and a volunteer or employee engaging in actions or language outside of their work that is in contrast to that culture could, as a result upon discovery, be dismissed. Nonprofits should not be pressured to involve volunteers who engage in misinformation that would harm the clients a nonprofit works with or that runs counter to the mission of the organization. Nonprofits should not be pressured to engage volunteers who carry weapons if that nonprofit has a policy that prevents weapons from their workspaces. And all of that means some people are going to be excluded from volunteer engagement at some organizations. Before you decide that’s somehow wrong, that everyone should have a right to volunteer anywhere they want to, note that I myself am excluded from volunteering at some organizations because I cannot adhere to their religious belief requirements, and I accept that.
It’s a tall order to ask organizations focused on some aspect of the environment and outdoor spaces – wildlife habitat preservation, restoring wetlands, cleaning up trash at the beach, rescue groups, etc. – to engage in additional activities to counter misinformation among volunteers regarding climate change, but that’s exactly what nonprofits need to be funded and empowered to do if we are going for “unity.” The lack of science literacy is resulting in many of the divisions in the USA, and if governments and corporations desire nonprofits to address science misinformation and lack of trust through volunteerism, they need to be prepared to fund the activities needed to train staff to make that happen, and to give staff the time to make that happen. .
So, governments and corporations: are you ready to invite nonprofits to the table, as well as to fund all that’s necessary for this monumental task of unity?
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I have to start this blog with three disclaimers, because if I don’t, I will get accused of hating volunteerism, hating charity and not liking days of service:
First: yes, I support volunteering. I am, in fact, a passionate supporter of volunteer engagement. I believe nonprofits, NGOs, charities and any community-focused initiative should create roles and task for volunteers, specifically, and should have an ongoing commitment to volunteer engagement. If I didn’t believe that, I would not have devoted a significant portion of my career, my web site and my blog to the factors for success in volunteer engagement.
Second: No, I am not opposed to all charity. Sometimes, absolutely, the best thing to do in a situation is to provide temporary relief, like food or a tent. But I do have some reservations about people’s emphasis on charity rather than transformation.
Third: I am not opposed, outright, to days-of-service, like Make a Difference Day, Join Hands Day, Good Deeds Day, MLK Day of Service, and all the many, many other ones, nor to volunteering over the holidays. I just have some reservations about the intense focus on such.
The road to hell is lined with good intentions. The statement is even true when about the act of volunteering. Volunteerism is a social construct that’s taught, when done thoughtlessly (with good intentions) can result of negative outcomes. January 13, 2020.
and
The act of volunteering is a social construct. This is taught to us. But, maybe we need to unlearn some of what we understand about it. Why? Because it’s not universally valued globally. Maybe we need to reimagine it philosophically. January 12, 2020.
Both were tweeted in association with his recent blog: The Misunderstood Social Construct That “Does Good”. And for many, this is NOT going to be an easy blog to read. But anyone who wants to promote volunteerism, and in particular, any corporate program that wants to mobilize its employees to volunteer for a cause or any individual that wants to mobilize friends or fellow students to volunteer, really needs to read Jerome’s blog, which says, in part:
We must decouple community service from holidays and societally prescribed dates in history, then position volunteering as something to do based on need year-round and think about our place in solving an issue and whether that conflicts with our (or others) expectations.
It is something I’ve been blogging about for a while myself, and NOT to much fanfare – in fact, I’ve made some people mad for daring to question some volunteerism initiatives and activities by volunteers themselves, especially DIY volunteers. Here are the blogs I’ve written over the years on a related note:
Absolutely, there is an entitlement regarding volunteerism, even domestic volunteering, that I find really, really distasteful, patriarchal, colonialist, classist and, at times, racist. And I’m so, so happy to not be alone in this feeling.
Keep asking the hard questions, Jerome.
January 20, 2021 update: After tweeting about this blog, someone suggested I read the 2006 piece “What We Don’t Talk About When We Don’t Talk About Service” by Adam Davis, which proposes that volunteering / community service is an expression of how we “cherish inequality.” An excerpt: “I want to call into question the assumption or conclusion that Service Is Good (SIG)… Here is an exaggerated pass at the relation between inequality and service: I serve you because I want to; I choose to. You receive my service because you have to; you need it. I live in the realm of freedom; you live in the realm of necessity. Serving you, I confirm my relative superiority. Being served, you confirm your inferiority… Do acts of service move us toward equality? Might some acts of service enshrine and even extend the very gap they mean to bridge?” A good piece, if a bit too lengthy.
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On Wednesday, December 2, 2020, the US Federal Communications Commission (FCC) hosted a webinar on “Virtual Volunteerism.” The purpose of the webinar was to illustrate how broadband allows volunteers in a variety of regions to engage in substantial, high-impact virtual volunteering activities. The webinar presented a panel of representatives from virtual volunteering initiatives – nonprofits that have programs that involve online volunteers primarily, rather than traditional programs that added an online volunteering component (a screen capture of participants is above). I was pleased to have been called on by the FCC to make recommendations about programs they could feature in this webinar, some of which are profiled in The Last Virtual Volunteering Guidebook.
The webinar was facilitated by David Savolaine from the Consumer Affairs and Outreach Division, who contacted me for references for presenters, and Eduard Bartholme, FCC Associate Chief in the Consumer and Governmental Affairs Bureau.
The webinar panelists talked mostly about the specifics of how their initiatives involve online volunteers (the exact roles that volunteers undertake), how those volunteers are supported and how those volunteers are central to their initiative’s online program delivery and mission.
It’s rare that there is a presentation on virtual volunteering where audiences get to hear directly, at length, from organizations that are engaging online volunteers. Most presentations on virtual volunteering are by people like me – researchers and consultants about the practice – or by people from the corporate sector either bragging about their employees that volunteer online in a program they designed or that have launched yet another web-based platform to recruit online volunteers. There’s no better place to learn about factors for success in engaging volunteers online than by talking to the nonprofits and NGOs engaging such volunteers – which is why The Last Virtual Volunteering Guidebook quotes extensively a variety of organizations that involve online volunteers, to illustrate how the recommendations in the book are put into practice.
The panelists talked about the makeup of their online volunteers (quite diverse), the personal, substantial relationships online volunteers have with clients and each other (something I devoted an entire video to on YouTube), and what’s key to success in supporting the volunteers to ensure they are successful – keys that are detailed in The Last Virtual Volunteering Guidebook. I’ll summarize them below:
Recruitment
When asked how they recruit people to volunteer with their initiatives, all of the panelists said they don’t actively recruit – instead, volunteers find them. Be My Eyes noted that they had 10,000 people sign up to volunteer within the first 24 hours of their launch – far more than they have opportunities for. The representative from Be My Eyes noted, “The key is people having a great experience and they tell their friends about it. We haven’t spent any money on marketing on anything like that.” Infinite Family and Open Street Maps affirmed that volunteers having a great experience and telling their friends is key for not having to actively recruit volunteers.
Per the disproportionate number of roles and assignments for online volunteers versus demand that so manhy virtual volunteering initiatives report, Naoual Driouich in the United Nations Volunteers New York office said, “For the volunteers, I will say to be patient and to continue applying for opportunities, not to give up, even if the opportunity closes, even if there is a waiting list. Just continue looking for opportunities.”
It’s worth noting that in my four years of managing the Virtual Volunteering Project and the four years managing the UN’s Online Volunteering service, those programs were never marketed to people to encourage them to volunteer online – instead, we marketed exclusively to programs to host online volunteers. And, yet, there was always, always, far more people contacting me that wanted to volunteer than there were roles and tasks for them to do.
Make the experience collaborative
Mikel Maron of the Open Street Map Foundation noted a key to ensuring sustainability of a program that I would love to write an entire blog about, and it would make a great research topic to see how this works at other organizations:
I think opening up the opportunity to your volunteers to create with you and to figure out what you’re doing together is really an amazing way to build something, to build a platform. It takes some humility because you don’t know everything, but the result can be – if you can find a way of gathering together and figuring out things together its amazing, and it created more dedicated volunteers if they really have a stake, not just in what they do, but how they do it.
Amy Stokes, Infinite Family, agreed:
I think we’re all learning together, certainly we are in our organization.
Support Volunteers
Infinite Family is an international online mentoring program, which brings together adult mentors in the USA together with students in South Africa, via a special platform the organization uses for interactions. Amy Stokes of Infinite Family noted in the webinar,
One of the things that we found that is really important is (providing) ongoing support for the volunteers throughout the relationship. We have an on-call site all the time (to help with) stressful situations tech problems, whatever. Volunteers know there’s always somebody there to help with ongoing challenges.
She noted that volunteers are all using different tools to access Infinite Family’s tools and resources – they are using different browsers and different operating systems – and so the nonprofit has tried to create a platform that will work across these systems – and it doesn’t always.
The interaction between the browser, the operating system, the application, whatever your ISP is doing that day – all of a sudden, something that worked a week ago beautifully won’t work at all. Sometimes, tech companies don’t put out notes to say, ‘Oh, we’re going to do this and it might affect the rest of your system.’ And so, sometimes, a volunteer reaches out and says ‘What is going wrong?’ It might not work today, they might not be doing anything wrong. We find that it helps if we tell them upfront, at the very beginning, ‘You know, this is a tech thing. You’re probably used to everything working in your world and you can control it. But now you’re working in a lot of other worlds at the same time, and we can’t control all of those things…’ I mean, how many times do you log in at the last minute to do something and the app pops up and says, ‘Oh, no, you’ve got to change your password. Or, Oh, no, you’ve got to upgrade, please download.’ You just have to build in a kind of flexibility.
Ashley Womble of Crisis Text Hotline also talked about the importance of support to volunteers when you are asking them to use a custom online tool:
We teach as part of our training how to use our platform. We don’t expect crisis counselors and volunteers to come to us knowing how to use our platform at all. We built it and we have to train them… certainly, we can’t know whenever people are going to have Internet issues, but we do help in the beginning (with training) and that reduces a lot of the stress.
A diversity of people and experiences
Mikel Maron of the Open Street Map Foundation noted the importance of remembering that every place in the world is not the same when you are dealing with online volunteers that are in other regions, especially in other countries.
I spent a lot of time working in Kenya and it looked very different to volunteer in a place where you may also have a struggle to make ends meet day-to-day. But people (from those places) also want to contribute.
So Open Street Map has to help support those online contributors. “How do you testify what a road is in rural Kenya versus the middle of London?” He says that organizations need to consider how different people from different places communicate online.
We’re a global project and even if you all speak English… there’s just a lot of assumptions about our communications and we miscommunicate all the time…. Within Open Street Map that just means we’re constantly on our toes and learning about how we can connect to others. On the flip side, it’s amazing we get to connect with others through what we do. We learn so much about other places and other people and really build rich relationships with people on the other side of the world and around the corner.
Crisis Text Line had a unique approach:
We’re also gamefied our program a little bit. Based on the number of conversations people have, they get to a certain level, and people want to work up the ladder so they can unlock different perks, as you might in a video game. That’s worked really well for us. I know I’m personally very proud that I’m a level four, and I can’t wait to become a level fie, and I’ll be spending more time myself volunteering in the organization.
Final advice
Naoual Driouich in the United Nations Volunteers New York office had this advice for organizations that want to involve online volunteers, and I think she’s absolutely correct:
Please put yourselves in the shoes of the online volunteer when you put together the opportunity. Make sure it is complete and straight forward.
I absolutely agree. When host organizations put themselves into the shoes of volunteers, thinking, “What would I need to be able to do this assignment if I was not already a part of this organization? What would I need to be successful?” they end up instituting the support volunteers need.
As noted earlier, some of these initiatives, and all of what they noted was essential to success, are profiled or detailed in The Last Virtual Volunteering Guidebook. The book, available as an online book and in traditional print form, offers much more detailed advice on creating assignments for online volunteers, for working with online volunteers, for using the Internet to support and involve ALL volunteers, including volunteers that provide service onsite, and for ensuring success in virtual volunteering. It also talks about policies and procedures, such as how developing written agreements to be signed by both online volunteers and their host organization (page 66) can prevent problems down the road, not only regarding ownership and use of what an online volunteer create, including web sites and code, but also regarding confidentiality and privacy in using of the volunteer’s information, including images of them, regarding confidentiality regarding the organization and the information the volunteer has access to, particularly client information, regarding how the online volunteer should represent his or her association with the program online (in emails, on social media, on LinkedIn, etc.), and liability regarding malware.
When I directed the Virtual Volunteering Project back in the 1990s and did workshops introducing virtual volunteering to a room full of representatives from nonprofits and government agencies, an early question I got was, “Who owns what an online volunteer creates as a part of their service?” So I asked the various experts in traditional volunteer management for the answer – and they didn’t know! That question had never come up for them. It took cornering a panel of lawyers at a conference (they were presenting on liability and volunteers) to get the answer: volunteers own what they create.
Two more recent articles confirm this:
In this article from INFORMATION OUTLOOK V16 N04 JULY/AUGUST 2012, Volunteers are Copyright Owners, Too!, author and copyright lawyer Lesley Ellen Harris notes, “Whether it be an article, image, video, business plan, table based on research, or other type of content, it is possible that the material being created by your volunteers is automatically protected by copyright (yes, even without registering the material or using a copyright symbol).” The article strongly recommends entering into a copyright agreement with volunteers to help prevent problems, such as a volunteer quitting and demanding that you stop using their work.
This February 2019 article from copyrightlaws.com, Who Owns Copyright in Works By Volunteers, affirms the previous recommendation: “You may want to consider developing an agreement with your volunteers that transfers to your organization the copyright in any works they create for you. Such an agreement ensures your organization can use their work as needed. It can also address the liability of volunteers using third-party works without obtaining permission.” It’s something companies frequently include in a contract that an employee or contractor/consultant signs, but that they often forget to have volunteers sign.
As noted in The Last Virtual Volunteering Guidebook, developing written agreements to be signed by both online volunteers and their host organization (page 66) can prevent problems down the road, not only regarding ownership and use of what an online volunteer create, including web sites and code, but also regarding confidentiality and privacy in using of the volunteer’s information, including images of them, regarding confidentiality regarding the organization and the information the volunteer has access to, particularly client information, regarding how the online volunteer should represent his or her association with the program online (in emails, on social media, on LinkedIn, etc.), and liability regarding malware.
That said, I regularly look for controversies regarding volunteers and the materials they create for programs they support, particularly regarding copyright, and haven’t found anything. But just because there hasn’t been a newspaper article, newsletter article or blog about it doesn’t mean it hasn’t happened.
And note: I’m not a lawyer. Don’t use this blog as your ultimate, last guidance. If volunteers are creating things for you, or engaging in activities that result in a product or program you use (photos, a strategy, a database, etc.), talk to a lawyer about legal agreements you may want to have volunteers sign regarding use and ownership of what they create for your program.
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