How do international NGOs use Twitter?

In the latest installment of the award-winning Twiplomacy study, global public relations and communications firm Burson-Marsteller looks at how international organisations use Twitter to promote their stories and how they engage with their followers. In November 2013, Burson-Marsteller analysed the 223 Twitter accounts of 101 international organisations and non-profit organizations. Over the past six years, all leading international organisations have set up at least one institutional Twitter account, and half of the 101 organisations analysed in this study have created a personal account for the head of the organization.

This is a terrific report. It not only looks at retweets, but also how many of these organizations are on other tweeters’ lists. I also like that the study looked at executive director’s tweets, not just the organizations, and that how often they interacted with others on Twitter was analyzed.

A great way to learn how success on Twitter can look – lessons for even small organizations, not just large, international ones.

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