I read these words a lot about volunteers from the organizations they support:
unwavering dedication and selflessness
tireless commitment
always ready and available
Those qualities are, absolutely, worthy of recognition.
But I wonder…
Does your nonprofit require volunteers to have “unwavering dedication”? Or “Selflessness?” Do you expect volunteers to be “tireless?” Is that realistic?
I’ve touched on this before, back in 2018 with the blog Some people think they aren’t perfect enough to volunteer with you. It’s fine to have minimum time requirements for volunteers, and to celebrate volunteers that go above and beyond, but here’s the reality: most of your volunteers aren’t going to have unwavering dedication, they aren’t going to be tireless, and they aren’t selfless and THAT’S OKAY. Those dedicated volunteers who also have strong personal boundaries and don’t want to overextend themselves can also be really terrific volunteers.
Absolutely, honor your outstanding volunteers, but also have frequent messaging about
how easy it is to sign up to volunteer (and is it?)
the variety of ways to help as a volunteer in terms of time commitment and time of day to help (and is there?)
the benefits to volunteering for the volunteer (because the reality is that very few of us are completely selfless!)
And you also need to have a culture with volunteers that, while it absolutely can encourage a high quality of service, it also welcomes suggestions, even criticism, from volunteers, and that volunteers won’t be penalized for needing a break – for not being “tireless.”
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I live in the Portland, Oregon area, and a few years ago, the area experienced record-setting heat. In response, various city and county governments set up cooling centers: spaces in libraries, churches and convention centers where people without air conditioning and people who are unsheltered could come, with their pets, to get relief from the dangerous heat. One county government tweeted out several requests for volunteers, including one that said volunteers were needed “desperately.” I decided to amplify the message by posting it to various online communities I’m a part of, including posting it on the subreddit for Portland, Oregon. I highlighted some points in particular from the web site where people were to express interest in volunteering:
Must be 18+, have compassion for all guests. Social service experience helpful.
Please keep in mind that emergency response operations may be very hectic keeping you quite busy for extended periods. You may also experience very slow uneventful periods of time. Such is the nature of emergency and disaster response. Please take time before your deployment to prepare for this working environment.
These are 9-hour shifts. These locations are open 24 HOURS.
I did alter the message to say cooling center volunteers were needed URGENTLY, rather than desperately, because I think desperation is never a good place to recruit volunteers from.
The message was upvoted more than any message I’ve ever posted to Reddit. But there was also significant backlash. The criticisms fell into three areas:
Why aren’t these positions paid? Why are these volunteer roles instead?
Why are the shifts 9 hours instead of 4?
Why didn’t the city plan better & start recruiting sooner?
It’s a shame those first two questions in particular weren’t answered by the recruiting agency in their messaging. As regular readers of my blog know, to not say why positions are volunteer rather than paid is always a big no-no. And saying “we don’t have the money to pay, so these are volunteer!” would not be the answer I am looking for (and probably not most of potential volunteers either).
As for the third comment, I don’t know that the city didn’t start recruiting sooner; I didn’t look on HandsOn Portland, VolunteerMatch and AllforGood, for instance, to see if they had started recruiting there. I don’t know that they didn’t have notices on their own web site sooner than what I saw on social media. So I hesitate to criticize them for how they have recruited in terms of when and where.
I did take issue with one comment that was made, and pushed back at it:
Way too much money and benefits expenses being expended on volunteer “coordinators”
I noted in my response that managers or coordinators of volunteers are some of the lowest paid people at any nonprofit or other agency, and rarely is their only role managing volunteers. I also said:
Volunteers aren’t free: someone has to recruit them, read the applications, interview them, screen them (often, background checks, reference checks and extensive interviews are required), supervise them (both to ensure their safety and client safety, and to make sure they’re doing what they are supposed to), support them (train them, answer questions on demand, etc), record their hours and their accomplishments, address problems, and report regularly to senior staff about what the volunteers are doing. It’s a tough job, made harder by people who think volunteers are free, think volunteer management is “Hey, we need volunteers, come on down!” and the work all magically happens, and balk at coordinators who ask for better training for themselves, software to manage volunteers, etc.
Nonprofits have GOT to do a better job of addressing misconceptions about volunteers and volunteer engagement. This is just yet another example of why.
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Volunteering is promoted as something that will give volunteers significant personal fulfillment, that will make them feel like they’ve made a real difference, that will make volunteers feel like superheros, and on and on. And many people expect their volunteering experience to make them feel like they have changed a person’s life forever, or that it will be so impressive that it will get them a full scholarship for university and into the university they most want to attend, or that it will cure any mental or emotional issue they are facing.
Here’s a tweet that’s a good example of how a lot of people and organizations talk about volunteering:
How volunteering can help you?
It fixes your mental health.
It gives you a purpose.
It kills your self-doubts, anxiety.
It improves your social skills.
The reality is that volunteering can amplify mental health issues. It can exacerbate self-doubt and anxiety and even loneliness. It can contribute to uncertainty if volunteering doesn’t go well – and very often, volunteering doesn’t always go well. Volunteering can, in fact, leave you feeling like a failure.
I’ve read a litany of online comments from people who tried of volunteer and don’t have the magical, perfect healing experience so many promise. And I so I must ask: are we overselling volunteering?
A recent post to a community for Peace Corps members – and those that wish to be such – reminded me of how not every volunteer gets the feelings so many recruitment messages promise, or how many volunteers don’t have their expectations met. This person has also seen many comments by frustrated Peace Corps members who did not get the amazing experience implied in recruitment messages:
I often come across posts online from returnees talking about how applicants need to expect to accomplish nothing or the bare minimum throughout the 2 years. Why is this? I understand there are complications regarding “making a difference” in some developing countries, but surely the majority of volunteers accomplish fairly impressive things?
And that certainly does happen: you can work as an employee for years at a nonprofit helping to address poverty in one community and never feel like you’ve really made a difference. But now, let’s stick to talking about volunteers (I’ll address the other issue in another blog).
When volunteering disappoints someone, it can lead to disillusionment with volunteering, frustration, even anger. Volunteering activities can also augment a person’s many negative feelings: as I’ve noted elsewhere, volunteering, when it’s not a good experience, can make feelings of depression or failure even worse.
A comment on a recent blog of mine seems to feel similarly about better preparing people for what volunteering really is.
I’d love to see the overarching organizations like state offices of volunteerism Americorps, Points of light, etc. Spread (the) word about (the) basics of being a volunteer. How to be a good volunteer. What to expect.
I agree: these organizations promoting volunteering, encouraging people to volunteer, need to ALSO be telling people that the commitment is REAL, that they need to take it seriously, that if they sign up they need to show up, that most rules that volunteers must follow are there for very good reasons, that training is just as important as the service itself, etc. And they need to make sure people understand that there will be moments of frustration and boredom – and that their volunteer service may be met with hostility from other volunteers, clients and community members.
Absolutely, let recruits know about the benefits of volunteering they could experience. They may, indeed, have a transformative experience. They may get skills that will help them in paid work. They may get knowledge and experience to help them in their career goals. They may see that they really have made a difference in someone’s life. But they also need to be prepared for when volunteering tasks seem boring, or not impactful, or just something to do so they look busy, or not really helping at all. They need to be frequently reminded of the “bigger picture” and how this seemingly unimportant task contributes to the large cause and impacts they may never see firsthand. That will keep volunteers engaged – and keep their expectations in check.
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One of the things that differentiates me from other consultants and trainers regarding volunteer engagement is that I don’t just read and research and present: I also manage volunteers and I regularly volunteer myself. So much of my training advice, web pages and blogs have come from these first-hand volunteering experiences.
Every volunteer has a different “want” out of a volunteering gig, to make it worthwhile for them. For me, as a volunteer, it’s that:
I’m on-boarded quickly.
My time when I’m in training or actually volunteering is respected / isn’t wasted.
I feel like I’m actually doing something worthwhile as a volunteer for those served by the organization or the “cause” (I don’t do the work and wonder why it matters).
I feel supported in the volunteer role, I’ve been giving the prep I need for the role (I don’t feel like I’m foundering/set up for failure).
I feel like everyone wants everyone else to succeed, people don’t try to play “gotcha” with each other, there are not any ugly hidden agendas going on, there’s no delight in someone making a mistake, etc.
If I get even more out of it – if I have fun, if I get skills I can use in my job, etc. – that’s great too, but those four points are what are essential for me. And rarely do I undertake a volunteering gig that hits all those four points.
Helping at a blood drive in August hit all four of those points.
I’ve been promoting Red Cross volunteering for people who want to get started volunteering for many years – but I decided it was overdue for me to give it a try myself. So I went to the web site, read up on opportunities, and signed up for a few roles I thought I had time for and that looked interesting to me. None of the online volunteering I was interested in is available right now (they have enough volunteers for those tasks), but they really need people to help at blood drive events, and my commitment would be just one shift a month, so I signed up.
Filling out the initial application took a while – the Red Cross requires a lot of information in the volunteer application. But I think that’s a good thing: it screens out people who can’t make a commitment to reading information, filling out a form correctly, etc. – something any volunteer with the Red Cross will need to do in any assignment.
Then I did a phone interview with a volunteer that’s in charge of screening, then watched a video on YouTube, and then went through a live online training with a veteran “blood donor ambassador” – the name for volunteers who help sign in people at blood drives, make sure they get snacks and a rest afterward, etc. And all of that time is logged on my account already as volunteering time – I didn’t have to do anything.
We are a one-car family, and that means, most of the time, I do not have access to a car. I was able to sign up to help at a blood drive a short, direct bus ride from my home, in a nearby town. I had signed up for my first gig within minutes of my interview, and it was just two weeks away from that date.
I showed up at the event, 30 minutes early (as the video explained), and it turned out that I was the only volunteer ambassador there – meaning I was checking everyone in. I was very nervous since I thought I would get to “shadow” someone. Instead, it was all me – the site manager showed me how to check donors in, and the first donors, all veteran blood donors, also helped me (I think they loved being the experts to guide the newbie). And for the rest of the day, that’s what I did: donors showed their ID, I scanned it with a scanner, I checked off their name, I gave them a nametag, they had a seat and then got called up for the donation.
It was easy, it was interesting (nice to chat with people, interesting to watch how they go through the different stations of donating), and there was about 30 minutes when no one was scheduled and I was able to eat the lunch I brought.
If you are squeamish, don’t worry – you don’t ever have to see any blood, since you are facing away from the donor tables. And if anyone were to throw up, it’s NOT your job to clean it up (no one threw up, BTW, but we did have one guy faint).
If another volunteer had shown up, one of us would have been at the registration table and one of us would have been at the snack table, chatting with people who had just given blood, to make sure they were okay and ready to leave after 10 minutes or so. Had it been a larger event, there would have been two people registering and two people at the snack table.
If you are looking for an easy, interesting volunteering gig, I highly recommend you sign up to be a blood donor ambassador. You get to pick which event(s) you help at. It gives you insight into how the Red Cross works (the Red Cross does a lot more than blood drives). And you can sign up for as many blood drives as you want – if there is one every day in your area (which there is in the Portland, Oregon area), you could easily get 25 hours, maybe even more, of volunteering in a week, if you can volunteer on weekdays (more if you can do weekends too). I highly recommend this for people that are required to do community service – you may have three weeks from the time of sign up until you start, but you can get hours in quickly if you have time during the day.
In addition to Blood Donor Ambassadors, the American Red Cross needs:
Blood Transportation Specialists
Disaster Action Team members
Shelter Services staff members (being a blood donor ambassador is a good way to see what the intake process is like for emergency shelters)
Disaster Health Services Team (if you are a licensed healthcare provider)
Administrative help
If you dream of being deployed to disaster zones elsewhere, you first have to have deep experience as a part of your own local Red Cross in your own area (disaster action teams, shelter staff teams especially).
And if you are with an initiative that’s struggling to attract volunteers – what is the Red Cross doing that YOU should be doing regarding volunteer management? Note that I didn’t deal with any paid staff as I went through the onboarding process – my screeners and trainers were volunteers themselves!
A few months ago, I decided to test my own advice that I have posted on the subreddit regarding volunteeringmany times, that if you volunteer locally with the American Red Cross, you might get asked to deploy to a disaster somewhere else in the USA.
Welp – that’s exactly what’s just happened: I just got an email sent to all volunteers:
As Hurricane Ian hit Florida with dangerous winds, rain and storm surges, Cascades Region is in alert and standby modes in preparation of volunteer deployments. As we monitor the situation we look to current Red Crossers to train in both deployable and local volunteer roles to continue supporting the mission and our impacted communities.
And there’s a link to something called the Deployment Interest Form, and more info about information events (2 virtual, 3 in-person) to share deployment processes and training.
Folks, it really, really does work: volunteer LOCALLY with your American Red Cross chapter, in any capacity, and you will get info on trainings for disaster response, and if you complete that training, you may get invited to deploy to a disaster zone to help.
The crisis in Florida and the East Coast caused by this latest hurricane will go on for MONTHS. You could be a part of the response! Fill out the form, get the training you need – ASAP.
I also note that most of the reasons in that list are, in fact, appropriate reasons to volunteer locally, in your own community or region, and why that is.
I also address on this page the pushback comment I often get when I make such a list: “Oh, then volunteering abroad should be ONLY for the privileged?!?”
I’m tired of seeing volunteering, locally or abroad, that’s more focused on volunteers and their feelings and personal needs and ambitions than on the people and communities to be served.
I’m tired of seeing local people excluded from decision-making and participation that is supposed to positively affect their lives. Because I’m tired of seeing the remnants of white colonialism and supremacy present in volunteering and other nonprofit/NGO activities. Because I loathe vanity volunteering (volunteering that’s all about the ego of the volunteer).
I really do want volunteers to help, not hurt.
There are lots of links on the page about how to approach volunteering abroad ethically, and where to find credible programs, as well as links to all of my posts against unethical voluntourism, vanity volunteering, etc.
And if you disagree with what I’ve written, by all means, comment below (but please read the ENTIRE page first), or write your own blog or web page and then contact me and let me know the link. I’d like to read your thoughts.
If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.
I’m a consultant regarding volunteer engagement (among other things). And one of the ways I keep my skills sharp and I keep learning and evolving, is by volunteering myself, both online and in traditional, face-to-face assignments.
In October 2011, I wrote a blog called How to get rid of volunteers, based on a really bad experience I had as a volunteer.
In February 2012, I wrote a blog called I’m a Frustrated Volunteer., based on more bad experiences as a volunteer.
And now, in 2021… I’m still here and still frustrated. The upside is that it helps me to keep creating what I think are practical, highly-relevant guidance for successfully engaging volunteers. The downside is… I don’t like being repeatedly frustrated, and it’s a reminder that volunteering is NOT always the uplifting, inspiring experience so many say it is.
I saw this meme and it hit so close to home regarding my own volunteering experiences in 2021 I almost burst into tears.
When I express interest in volunteering with a nonprofit or program, I’m excited. I’m energized. I’m inspired. I’m highly motivated. I’m ready to help regarding a cause that I’m feeling strongly about. And very often, I’m hoping for a long-term experience. I’m hoping to volunteer for months, maybe even years, not just a few times. I’m hoping to enjoy myself.
Too often, I leave a volunteering experience that I’ve wanted to be a long-haul after a year or less, feeling overwhelmed, taken advantage of, ignored and/or under-appreciated. And I haven’t enjoyed myself. At all.
As I read the message in that image, I immediately thought not just about my own experiences as a volunteer, but also how many programs have lost fantastic volunteers because of not being clear about expectations, or changing those expectations, or asking too much of a volunteer’s time, or not welcoming and showing appreciation for a new, enthused, passionate volunteer, or otherwise “pushing.”
For this latest experience, I joined a county advisory board regarding the arts. It was a really nice experience the first year, though quarterly meetings were always in-person and held in places that were extremely difficult to get to via public transport (that’s how I get around weekdays, pre-COVID). The second year of my volunteering service was dominated by the global pandemic, and suddenly, we were allowed to do something our host organization assured us was absolutely impossible and not allowed: have meetings online. At the end of 2020, I was asked if I would consider being chair and thought, hey, what the heck, I should step up and do this for one year.
At my first meeting as chair, the bomb was dropped: our government host organization was dropping our board as a responsibility and we would move under the fiscal sponsorship of a nonprofit. At that first meeting, it was said several times, “Things won’t really be changing.” That proved to be a gross misstatement: my required time commitment skyrocketed as I realized a whole host of new processes would have to be researched, developed, proposed and voted on by the board members in a very, very tight timeframe. I went from meetings once a quarter to two or three times a month, and dozens of emails a week – sometimes dozens of emails in one day. Lots of steps in the transition hadn’t been identified by the previous host and the new host, and as I asked questions for clarification, more and more work to do got revealed. I was no longer a part of an advisory group; I was a full-fledged board member of a brand new nonprofit that the board had not asked to be a part of. And I was the chair. And that is NOT what I signed up for when I agreed to volunteer.
My passion wained quickly. My excitement evaporated. My energy and motivation have been squashed.
How did this happen? The people who created this substantial change:
did not consult with the volunteers who would be told to take on the responsibility.
were in denial that it was a substantial change.
have not taken a volunteer management 101 workshop or read any of Susan Ellis’ books.
Yes, I’m still a frustrated volunteer. I still haven’t found a volunteering experience since returning to the USA that’s been what I’m looking for. I still haven’t really had fun volunteering since 2009. But I’m so happy to have yet another experience that will help me as a consultant regarding volunteer management.
If you have benefited from this blog or other parts of my web site or my YouTube videos and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.
When it comes to talking about volunteer engagement, I am just not at all about bunnies and fluff and warm fuzzies and hugs. I don’t like talking about volunteers as nice but, rather, as necessary, for a whole range of reasons that have nothing to do with money. I think talking about volunteers in terms of warm fuzzies devalues both what volunteers do and what the nonprofits and other programs they support do.
I also cringe over the idea of entitlement regarding volunteers: those people who believe that their desire to do a certain kind of volunteering should be all they need to get to do that volunteering, regardless of what people actually need.
I admit it: I’m not very kind in response to such people. Especially lately.
There are statements and attitudes about volunteering that make my blood boil. They contribute to volunteer engagement not being taken seriously and not being financially supported, and in some cases, to a patriarchal, colonialist view of volunteering, and excuse for volunteers for having that view.
Here are some of those statements that send me over the edge:
Volunteering is great, but it’s not serious, like a job. Volunteers can never do something as well as someone that’s paid to do that thing. they can never be experts.
People can volunteer whenever they might have some time and solve homelessness, create economic opportunities leading to equity, stop climate change, and solve other serious social and environmental issues. Volunteering is something you do when you don’t really have anything else to do or when you feel like doing it.
I feel like I would be good at counseling people, because I do it with friends / at my bartending job, so I should get to counsel people as a volunteer, but I don’t want to have to go through a bunch of training.
I like animals, so I should get to volunteer with wildlife, like elephants and baby orphaned tigers.
My company’s employees want to work with kids, so the local school should let us host a pizza party for the sixth graders this Friday, from noon to 1.
People in poor communities wish people with really “good hearts” from other places will come to their communities and do things local people would like to do themselves: build schools, care for orphaned children, build wells, care for wildlife, etc. And those people in those poor communities want to give these foreign volunteers free housing and these people are so grateful that these volunteers come there, even for just a week or two.
Volunteers are cost-free.
I read comments like these all the time on Quora and Reddit. Here’s a perfect example of such. I’ve edited for brevity (the original post is much longer):
I am curious if working for nonprofits or volunteering can become be lucrative at all. I wish I could just live off tips or donations from people that I’ve made their lives better.
I spend a lot of time just talking to people about their problems. Genuinely listening and focusing on them, trying to guide or nurture towards where they are looking to grow, or nudge them towards solutions that are just out of reach. I spend a few minutes a day just answering posts in FB vent groups or lonely people. Just generally check in with people and see how I can make their day better.
I always liked the sense of freedom from volunteering. Especially in a situation where you can work as much or as little as you want. Come in whenever, or on a loose schedule, etc.
Is there low pressure, humanistic jobs, volunteer work, or non profit work that would support a minimalist lifestyle but provide enough to not stagnate? I’m not afraid of labor, but would want to do it on my own terms.
The privilege in this post… the vanity… the stereotypes about not just volunteering but about the help people in crisis need, that it’s all something you can do whenever you might feel like it, and just do it, ’cause, you know, you have a good heart and you really “get” people… yes, my blood is boiling.
While I absolutely believe volunteering can be fun, that it can be informal, and that it can be episodic (one-time event, no further obligation), I also believe volunteering should be something that has some sort of actual impact for the organization, that it should serve the organization and its mission primirarily, and that it shouldn’t be mainly about giving a volunteer a feel-good “look, I helped!” experience. While I believe volunteers can have great ideas about what volunteers should do – virtual volunteering has been driven mostly by volunteers, in fact – I also believe that the final say regarding volunteer engagement is always what the organization and its clients need.
I also believe volunteering, even for just a few hours, is a real commitment, because the issues addressed by volunteer are real, sometimes even urgent, issues. Come in whenever you might feel like it? I would fire volunteers for that. It’s profoundly disrespectful to the causes nonprofits attempt to address.
The work of nonprofits is serious. That work addresses homelessness, it helps the environment, it helps people experiencing domestic violence, it helps communities with a range of quality of life issues, it helps people recover from disasters and on and on. It is not for “whenever I might feel like it because, you know, freedom!” Volunteering is not for the cavalier. It’s not for photos for your Instagram page.
My advice to the person I quoted above? Maybe doing some episodic volunteering, like cleaning up a beach – but, you know, only if you might maybe feel like it.
If you have benefited from this blog or other parts of my web site or my YouTube videos and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.
The book is the result of more than 20 years of research and practical experience by me, with heavy advice and observations by the book’s co-author, Susan Ellis. When we wrote the book, we wanted it to be timeless, like so many of Susan’s own books about various aspects of volunteer management. It’s not that I don’t still have things to learn about working with volunteers, online or off – I do! We all do. It’s that we believed strongly that certain principles would not change, and would be easily adapted no matter how the technology or even society evolved. These were principles that were explored in-depth at a variety of organizations when I managed the Virtual Volunteering Project at the University of Texas at Austin back in the 1990s, and they continue to be explored and tested – and proven.
For instance, I learned in the 1990s that the easier I made it for volunteers to sign up to volunteer, the larger the percentage of those volunteers that dropped out without even starting the assignment, let alone finishing it. But just putting in a simple second step that a candidate had to complete before they got to start on the assignment screened out the people who didn’t understand this was REAL volunteering and screened in the people who would take it seriously. It was true in 1998 and it’s true NOW, more than 20 years later.
I learned early on in studying virtual volunteering, a practice that’s been happening since the 1970s, and in working with online volunteers myself in the 1990s, that volunteers need to feel supported and valued or they won’t finish an assignment, or won’t finish it with the quality needed by an organization. In my role with Knowbility this time, I came on very late in the rally process, and because of that, trying to build trusting relationships with the volunteers that were already on board and get answers quickly to their questions proved quite difficult. The problems I have had with volunteers and that they had with their participation can almost all be traced back to that situation.
I learned early on, many years ago, that having expectations of volunteers in writing, online, both in role descriptions and in policies and procedures, was KEY to ensure both volunteers and managers are all on the same page as far as what’s happening and what’s needed, don’t get conflicting information, have a common place to look for guidance, etc. It greatly reduces conflict and misunderstandings, two factors which can lead to a lot of problems in volunteer engagement. Everyone isn’t going to read absolutely all of the support materials, but having it for referral is amazing in getting questions answered and conflicts resolved quickly. This lesson has been reinforced over and over over the years, including during this Knowbility event.
I’m thrilled to know my book is still relevant!
I have more than 100 hard copies of The Last Virtual Volunteering Guidebook in my possession and I would love for you to have one – or more! You can also order an electronic version. Yes, it’s available via Amazon, but let me be frank: I get far, far more money from the sale if you buy directly from me. Please consider doing so – buy one for yourself and for your favorite nonprofit!
I asked this back in 2011, but it’s time to ask it again:
I would like to know YOUR favorite online resources regarding volunteerism / volunteers (especially the support and management of such), nonprofits or NGOs (non-governmental organizations), including Tweeters, in languages OTHER than English.
Spanish, French or German are most desired, but any language – Arabic, Persian Farsi / Dari / Tajik /, Hindi, whatever – would be welcomed.
Please send the name of the resource, the URL of the resource, and a summary of what the resource is – does it focus on volunteer management? On nonprofits / NGOs / charities using the Internet? Or helping organizations recruit volunteers? Or fundraising / resource mobilization? Or any aspect of management? Is it a web site? A database? A Twitter feed?
I have some of these resources already, but I would like to have more. Plus, mine need updating:
I will share what I’ve compiled already and what’s submitted – and is what I’m looking for – on my web site, and announce the page here on my blog, as well as my Twitter feed and my Facebook page.
If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.
I see things like this posted to various online fora regularly – and even sometimes get emails that say something like this:
I’m sad and bored and need a change in my life. I feel like I have no direction. I need to reconnect to humanity and feel like I have a purpose. I want to go overseas and really make a difference somewhere, like helping refugees or orphans. I see the videos on TV and it really breaks my heart. But all the places I’ve looked into want me to have at least a university degree and some experience. I don’t have any experience, but I have a really good heart, I’m a hard worker, and I also really need this. Don’t suggest the Peace Corps – not only do they want me to have a degree, they want me to go for a really long time. I just want to go for a month or two. I think this would really help me have more purpose in life and be happier. I’d really love something that lets me just keep traveling on and on and pays for my travel and places to stay.
Or this:
Hi, I am a 22-year-old male living in the Atlanta area. I’ve had mental health issues and substance abuse issues, and it’s hard to put into words, but a coping mechanism I have been taught was to find a happy place and go to it. The only time I can remember feeling overwhelming joy was working at Summer camps. I’ve never been so happy as I was watching those kids have fun and being able to teach them things they’d never learn otherwise. I’m willing to give any amount of time and effort so I can feel that way again.
Or this:
I’ve been dealing with mental health problems for about five years. I think what I need is to immerse myself in volunteering and make a difference. What I am looking for: (1) Away from the town where I live. Out of the country would be great. (2) Ideally something with an atmosphere where good people who would be supportive of my mental health and accommodate me, because I have social anxiety and trouble interacting with people. (3) Dealing with something truly important, addressing a serious problem. I was thinking maybe something to prevent infant mortality, but I might not have the mental capacity for something that serious, and I don’t want to make my mental state worse. Climate change is another thing that might be good. I want something that’s bigger than myself and my mindstate. (4) An organization that provides a very immersive situation so I’m deeply connected with the people I am working with, and where I can see a difference being made. (5) Well-structured. It would be less anxiety-provoking if I don’t have to make too many of my own decisions. (6) The option to leave and go back home when I want.
Each of those three requests is based on an actual posts I’ve read on various public platforms – I’ve changed some words here and there so as not to single out any real person for their request, and changed some phrases for clarity.
I have no doubt these people sincerely want to help, but I am stunned at their expectations of host organizations regarding the volunteer experience they want.
Volunteer hosting organizations – nonprofits, charities, schools, government agencies, etc. – have thousands of priorities that come before a goal of ensuring a person’s volunteering experience helps that person feel less lonely or improves that person’s self-esteem. Of course these organizations want volunteers to have a good experience – but they also aren’t therapists and they haven’t set up their volunteering as therapy – volunteering set up as therapy requires expertise, resources and constant supervision that most nonprofits, NGOs and charities do NOT have, and an emphasis on such would, in fact, take away from their primary mission of helping people experiencing homelessness or domestic violence, or promoting and celebrating the arts, or cleaning up a watershed, or accommodating lost, abandoned and surrendered animals, or supporting small-scale family farmers, and on and on. These organizations do not have a mandate nor the resources to create volunteering opportunities with the primary or even secondary purpose of giving volunteers a feel-good experience worthy of Instagram, helping them become more social or helping them address their own mental health issues.
Here’s also something you should know up front about volunteering: a volunteering role may not give you a sense of purpose and fulfillment. It may not increase your self-confidence. It may not improve your mental health. It may not make you feel like a superhero. It may not give you a feeling of accomplishment. It may, instead, be stressful and frustrating. The people you are there to help may annoy you. You may walk away from it feeling a sense of failure rather than accomplishment. There is no guarantee you are going to have the experience depicted on the volunteer recruitment materials.
The reality is that volunteering can be a LOT like dating: it may take spending time with a lot of different people, in various different places, before you find one that fits you – and you have to accept that, after months or even years, it may turn sour and it has to end.
Absolutely, volunteering can positively affect a volunteer’s mental health. Volunteering can help a person meet other people, give someone a sense of well-being, help develop a new social circle – you may even meet the person you want to marry through volunteering. Volunteering can even help you develop skills to improve your employment options. Volunteering can be good for you, mentally and physically, no question. But you cannot assume any of this is going to happen just by signing up to volunteer somewhere. You cannot assume volunteering is going to never be anxiety-inducing or never be stressful.
Is it possible for an organization to create such volunteering experiences for people seeking to improve their mental health? Sure! You may see a group of volunteers cleaning up a beach and not realize that they are all part of a therapy group for people with eating disorders. You may see a regular work crew around your county repairing playgrounds and public facilities and not know that they are recovering from addiction and do this volunteering under the supervision of a treatment program. You may interact with a volunteer at a local animal shelter and never know that the volunteer was coached for weeks by his therapist on how to apply for a volunteering role and then coached and supported by that therapist for the first three months of his or her service. You may be a volunteer working alongside other volunteers in a public awareness campaign and never realize that the volunteer in charge of putting together the newsletter got dumped by her fiancé and is using this experience to rebuild her confidence. But note that it’s not the organization hosting the volunteers that is responsible for their mental health support – it’s a therapy group or a professional therapist, and the host organization has been fully briefed and, sometimes, even financially supported to help accommodate these volunteers.
I’m sad and bored and need a change in my life. I feel like I have no direction. I need to reconnect to humanity and feel like I have a purpose. I want to go overseas and really make a difference somewhere, like helping refugees or orphans. I see the videos on TV and it really breaks my heart. But all the places I’ve looked into want me to have at least a university degree and some experience. I don’t have any experience, but I have a really good heart, I’m a hard worker, and I also really need this. Don’t suggest the Peace Corps – not only do they want me to have a degree, they want me to go for a really long time. I just want to go for a month or two. I think this would really help me have more purpose in life and be happier. I’d really love something that lets me just keep traveling on and on and pays for my travel and places to stay.