Tag Archives: virtual

volunteering in the digital age – cool, but not new

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The timeless act of volunteering in the service of others has taken on new dimensions in today’s digital age. Anyone with an Internet connection or a mobile phone can make a difference.
– United Nations Secretary-General Ban Ki-moon
5 December 2012, International Volunteer Day for Economic and Social Development Day

“New” is, of course, relative…

In 2001, I wrote about how people were using handheld technologies in community service, environmental and activist work, citing examples that went back to the 1990s (when we called them “PDAs” instead of “smart”). And, of course, the practice of virtual volunteering is more than 30 years old – as old as the Internet, and starting long before there was a World Wide Web (in fact, Tim Berners-Lee said in an October 2001 event with UN Volunteers that online volunteers played an essential role in his development of the Web).

But I’m glad, nonetheless, to see the head of the UN acknowledging virtual volunteering. His predecessor, Kofi Annan, certainly knew it was a force to be acknowledged and supported. Hope that recognition and promotion of volunteering, online or off, onsite or remotely, continues!

Volunteering in the digital age – it’s not new, but it’s most definitely cool, and worth continuing to talk about.

Also see:

Myths About Online Volunteering (Virtual Volunteering)

Micro-Volunteering and Crowd-Sourcing: Not-So-New Trends in Virtual Volunteering/Online Volunteering

Make All Volunteering as Accessible as Possible

Recognizing Online Volunteers & Using the Internet to Honor ALL Volunteers

 

Chat with me on Twitter Oct. 2!

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On Tuesday, Oct. 2, from 1-2 p.m. New York City time (10 a.m. Oregon time), I’ll be leading the tweetchat on Twitter.

The tweetchat is focused on building and sustaining online communities for nonprofits, charities, schools, government programs and other mission-based initiatives, though some corporate folks frequently show up and share.

The focus of the chat tomorrow will be on dealing with conflict among members of an online community.

This is a subject near and dear to my heart. I addressed it in this web page, Handling Online Criticism, which recently got quite a few mentions on Twitter. Just as criticism of an organization is inevitable on an online community, so is conflict among members. There’s no way to avoid it, but there are ways to address conflict that can help an organization maintain a reputation for being transparent and responsive, but without allowing someone to dominate a conversation and drown out others. How an organization handles online conflict speaks volumes about that organization, for weeks, months, and maybe even years to come.

Participating in the tweetchat is simple: you log into Twitter, and then you click on the link or do a search on the term #commbuild on Twitter. All messages with the #commbuild tag will appear. Keep reloading the tweets and you will see all new messages. To respond, just choose a message and click on “Reply”. Be sure to put the tag #commbuild in your message, however, so everyone else can see it too!

The questions I’m going to be asking on this Tweetchat (subject to change!):

Q1: Is conflict in an online community avoidable?
Q2: Is conflict on an online community ever healthy? Examples?
Q3: Have YOU ever been an instigator or participant in a lively conflict on an online community?
Q4: Do you include info about conflicts that happen on your community in staff meetings, or to your supervisor? Why/why not?
Q5: Do you have written rules on how to deal with conflict on your online community?
Q6: How long do you let conflict/debate go on on your online community?
Q7: Have you ever said no to calls by others to ban a member? Why?
Q8: When is it time to ask for a debate to stop?
Q9: Other tips for dealing with conflict online?

And regarding Q3: yes, I have been a participant in MANY lively conflicts in various online communities. Some of the experiences have actually been really gratifying: a problem that several people were experiencing got resolved, or minds got changed (this happened a few times in debates regarding virtual volunteering back in the 1990s). Some experiences have not been positive: I’ve lost respect for organizations and individuals who I felt were wanting to shut down debates because they didn’t like the opinions being expressed.

In addition to this being a terrific learning experience regarding how to handle conflict on an online community, it’s also a great learning experience if you are new to Twitter or to tweetchats.

More about the #commbuild tweetchat events.

POSTSCRIPT: Archive of this tweetchat.

Volunteer online with TechSoup

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I’m doing some work with TechSoup, a nonprofit based in San Francisco, and I’m recruiting online volunteers to help in two roles:

Wiki Contributor/Editor – online opportunity
This is in support of a wiki regarding Online Community Engagement. The goal of the wiki is to provide essential information and links related to online community engagement, particularly regarding the cultivation of communities of practice / knowledge networks. Please visit the wiki to learn more. We’re looking for one – three online volunteers ready to help with proofreading (correction of spelling, checking links, etc.) and adding resources. Volunteers should have excellent writing skills, be an expert at finding resources online, and be ready to see a task through to its completion.

Online Community Forum Subject Expert
Offer advice to nonprofits via the TechSoup online community forum regarding software use, database choices, using tech tools to engage and support clients, remote staff and volunteers, FOSS options, accessibility, building staff capacities, community tech center management, IT security – whatever your area of tech expertise! Frequent community forum participants may be invited to become community moderators, committing for at least three months (with possibility of renewal) to ensuring various forum branches have fresh information every week. Volunteers should have excellent writing skills and an understanding of how nonprofits use at least some aspect of computer or Internet tools.

These are virtual opportunities, and it’s not just for two volunteers – multiple volunteers can help in each of these roles.

Want to apply? In addition to the requirements already stated, you should also have a good understanding of how people and organizations communicate online, have excellent, reliable Internet access, commit to at least two hours a week (10 hours a month), and commit to at least three months in this role.

To apply, click on the volunteer role title and express your interest (via VolunteerMatch).

I’m happy to sign off on any paperwork a volunteer might need for a class. And if you want to call it an internship, I’ll be happy to call it such.

So, why have these roles been reserved for volunteers? Why do I want volunteers to help in these tasks?

  • Fresh ideas from volunteers – there’s just nothing like them. They are unfettered ideas. And such ideas are needed!
  • More involvement of volunteers means more opportunities for people and organizations to participate in decision-making – and this can create more ownership by the community TechSoup seeks to serve.
  • It provides opportunities for professional development; many people are looking for activities that will look great on their résumés, or for a university-level class that requires a practicum. This is a way to help a few folks in that quest – just as many of us have been helped along the way.

Here’s more about justifications for involving volunteers – something I think any organization to do before recruiting volunteers.

Fear of Wrestling

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You probably won’t hear any well-known social media guru talking about it, you probably won’t hear about it in any social media workshop (except mine, of course), but do you know who is getting the MOST out of social media when it comes to community engagement?

Wrestlers.

Check out 110 Trending Topics in 5 Hours: How WWE Wrestlemania Body-Slammed Social Media:

Behind strong pushes on Twitter and YouTube, WWE Wrestlemania XXVIII laid the smack down on social media last weekend, teaching a digital engagement lesson to the sports entertainment world.

Heck, Wrestlemania taught a digital engagement lesson to the nonprofit world, to ANY world, if those sectors will listen. Also see: How the WWE Is Making WrestleMania More Social Than Ever.

But will you click on those links? Or are you already lifting up your nose at the mere mention of the word wrestling?

Professional wrestling – or, as my people like to call it, rasslin’ – is unbelievably popular world wide. I’ve been stunned at how many wrestling shirts I’ve seen all over the world, including in Kabul, Afghanistan. In Kabul, there are (or, at least, in 2007, there were) gyms in the city that had the images of wrestlers from Wrestlemania in front of their businesses to draw people in (don’t sue, Wrestlemania, just don’t). I couldn’t understand why USAID wasn’t employing stars from Wrestlemania to create public service announcements for Afghans about whatever it is we’re trying to get Afghans to do (support women in microenterprises, support girls going to school, grow wheat instead of poppies, drive on the right side of the road, employ proper water sanitation practices, etc.). I’m totally serious, USAID!

But we cringe at the thought of… sniff… wrestlers being involved in anything noble or high-minded or community-focused like that.

I worked with People Magazine once upon a time to do a pilot online mentoring program with kids in Washington, D.C. – and the People folks wanted celebrities to be the online mentors. At a classroom we visited in the basement of a school (where it was easily over 100 degrees on that stifling hot day), there were probably five kids wearing Wrestlemania t-shirts. I talked to the kids while the rest of our visiting party stood across the room, as far away from the students as possible, and when I asked the students what kind of celebrities they admired, they didn’t name rap stars – they named wrestlers. I was thinking, hey great, we’re getting wrestlers for these kids as online mentors! Later that afternoon, in our followup planning meeting in an air-conditioned room of a then dominant Internet provider in Virginia, a room so cold I needed a sweater, People Magazine staff balked at the idea of wrestlers. They said they were thinking of celebrities such as Martha Stewart and Charleton Heston as possible mentors for these teens. I kid you not – that’s the two people they named in that meeting as examples of proper online mentors for inner-city teens.

It’s worth noting that the first virtual volunteering by a celebrity I have been able to find has been by…  A RETIRED WRESTLER. Mick Foley is a an online volunteer with RAINN (Rape, Abuse & Incest National Network), the largest anti-sexual assault organization in the USA. He talked about his experience as an online volunteer on a November 2010 episode of The Daily Show with John Stewart. In a RAINN web video, Foley says, “I cannot think of a better way to spend a few hours a week than helping someone who needs RAINN’s services.” Learn more about volunteering for RAINN’s Online Hotline.

(Yes, I just burned a bridge with People Magazine. So much for my bid to be one of their most beautiful people. Ah, well.)

Let’s be clear: I actually don’t watch wrestling. Well, now, anyway – when I was 8, I loved watching Bill “Superstar” Dundee on TV. I also loved roller derby in those days. But, indeed, I have moved on. I could not name a modern-day wrestler. I’m not as hip as you might think.

But I haven’t become too sophisticated to say, way to go, Wrestlemania. I’ll happily learn from Wrestlemania and wrestlers when it comes to virtual volunteering, online mentoring, and online community engagement, I’d love to invite your participation in any community engagement activity I’m a part of, and I’ll even use examples of your online activities in my workshops – even while other social media experts and nonprofit management trainers rolls their eyes and cringe.

But I still might call it rasslin’.

Consulting services by Jayne Cravens.

 

Courts being fooled by online community service scams

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July 6, 2016 update: the web site of the company Community Service Help went away sometime in January 2016, and all posts to its Facebook page are now GONE. More info at this July 2016 blog: Selling community service leads to arrest, conviction

Also note that The Last Virtual Volunteering Guidebook offers detailed advice that would help any court understand how to evaluate the legitimacy of an online volunteering program. It’s geared towards nonprofits who want to involve volunteers, but any court or probation officer would find it helpful, as more and more people assigned community service need legitimate, credible online volunteering options.

— Original blog from 2011 below —

As I’ve blogged about before, there is a for-profit company based in Florida, Community Service Help, Inc., that claims it can match people have been assigned court-ordered community service “with a charity that is currently accepting online volunteers” – for a fee, payable by the person in need of community service. But the community service is watching videos. Yes, you read that right: you pay to get access to videos, which you may or may not watch, and this company then gives you a letter for your probation officer or court representative saying you did community service – which, of course, you didn’t. – you watched videos.

Another of these companies is Community Service 101, which charges a monthly fee for users to track and report their hours – something they could do for free on a shared GoogleDoc spreadsheet. There’s also this nonprofit, Facing the Future With Hope, which also offers to find online community service, for a fee. And there’s fastcommunityservice.com, which claims that you can work off your court-ordered community service hours by taking an online “Caffeine Awareness Course.” It’s a $30 fee to take this “course” and get their letter saying you have done community service – which you have NOT, because taking an online course is NOT COMMUNITY SERVICE. And, not to be outdone is completecommunityservice.com, which follows the same model: pay a fee, get a letter that says you did community service.

At least one of these companies is affiliated with Terra Research Foundation; it didn’t have a web site when I first started blogging about this back in January, but it does now, and it’s now listed on Guidestar as “Terra Foundation”, however, the web site has no listing of staff or their qualifications, no listing of these offices they say they have all over the USA, no listing of board members, no listing of current projects, no testimonials from those benefiting from their projects, no listing of specific nonprofit organizations they have collaborated with/assisted, no annual report, no budget information, and on and on.

If it’s a for-profit company saying they can help you with community service for the court, you should be able to find on their web site:

  • A list of courts, by name, city and state, that have accepted community service arranged through this company (not just “courts in Florida”, but “the circuit court of Harpo County, Florida)
  • An official statement from a court – ANY court – saying, “We endorse such-and-such company for getting your court-ordered community service done”
  • A list of “charity partners” or nonprofit partners or government agency partners that use this service
  • The names of staff at the company and their credentials to show their experience regarding online volunteering or community service.
  • A list of all fees – specific dollar amounts – on the home page (not buried on the web site)
  • A scan of a letter they have provided to a court, a probation officer, a school, a university, etc. (with the contact name for the person blocked out, ofcourse), so you know exactly what the organization says to confirm community service.
  • A list of every court, school and university that has accepted the community service hours this company has ever arranged for anyone.

Good luck finding this information on the web sites I’ve mentioned in this blog. The information is NOT there.

If it’s a non-profit company, you should be able to find on their web site:

  • Their most recent annual report that notes their income and expenditures for their last fiscal year
  • The names of the board of directors
  • The names of staff and their credentials to show their experience regarding online volunteering or community service.
  • A list of courts, by name, city and state, that have accepted community service arranged through this company (not just “courts in Florida”, but “the circuit court of Harpo County, Florida”)
  • An official statement from a court – ANY court – saying, “We endorse such-and-such company for getting your court-ordered community service done”
  • A list about specific activities that people do as volunteers through the nonprofit organization
  • A list of “charity partners” or nonprofit partners or government agency partners that use this service
  • A list of all fees – specific dollar amounts
  • A scan of a letter they have provided to a court, a probation officer, a school, a university, etc. (with the contact name for the person blocked out, ofcourse), so you know exactly what the organization says to confirm community service.
  • A list of every court, school and university that has accepted the community service hours this company has ever arranged for anyone.

Again, this information is NOT THERE on the web sites I’ve already mentioned.

While I have no issue with a nonprofit organization, or even a government agency, charging a volunteer to cover expenses (materials, training, staff time to supervise and support the volunteer, criminal background check, etc.), I have a real problem with companies charging people for freely-available information.

I also have a big problem with judges and probation officers accepting online community service that consists of a person watching videos. Watching a video is NOT community service. Listening to a lecture is NOT community service. Watching an autopsy is NOT community service. Courts can – and do – sentence offenders to watch videos or listen to a lecture or watch an autopsy, and that’s fine, but these activities are NOT COMMUNITY SERVICE.

Sadly, courts are sometimes not catching the scam until it’s too late: I’ve been contacted by representatives of two different court systems, both in California, who had approved court-ordered community service by people who used one of these companies, not realizing that the people had just paid a fee for a letter and had not done any community service at all (and both representatives said watching a video or taking a course is NOT community service in the eyes of the court!).

You can read about what happened when I started investigating Community Service Help, Inc. in January and reported them to the proper authorities, and what the company’s reaction was (not good!). And you can read the nasty comments that are showing up on that original blog – the people who are running these unscrupulous companies are definitely feeling the heat!

I wish I could spend time reporting each of these companies to the State Attorneys General for each state where they reside, but I just do not have the time; it’s a lot of forms to fill out.

In that original blog, I asked if organizations that claim to represent the community service sector such as the Corporation for National Service or AL!VE would investigate and take a stand regarding these companies – to date, they have done nothing.

I’ve contacted the following organizations today about these unscrupulous companies, urging them to investigate. Let’s hope those who can really do something about these companies will do so!

American Probation and Parole Association

U.S. Probation and Pretrial Services System

Federal Probation and Pretrial Officers Association (FPPOA)

National Association of Probation Executives

American Correctional Association

And one final note: I’ve been lucky enough to have involved some court-ordered folks as online volunteers – I say “lucky enough” because they have all of them have ended up volunteering for more hours than they were required to do, and been really great volunteers. And, no, I did not charge them!

Also, here’s free information on Finding Online Volunteering / Virtual Volunteering & Home-Based Volunteering with legitimate organizations.

November 6, 2012 update: I just got got email from a TV reporter in Atlanta, Georgia who used my blogs about this scam to create this excellent video about this scam and the people behind it. Thanks Atlanta Fox 5!

February 2013 update: Here’s the latest on what’s going on with this company.

July 6, 2016 update: the web site of the company Community Service Help went away sometime in January 2016, and all posts to its Facebook page are now GONE. More info at this July 2016 blog: Selling community service leads to arrest, conviction

My voluntourism-related & ethics-related blogs (and how I define scam)

The blog you just read is the most popular blog I have ever published. Please note that I have no funding to do this research that I do on unethical community service, and some of these people that run these programs get incredibly angry at me for bringing them to the attention of law enforcement – one even threatened legal action against me, complete with letters to my employers, texts to my family and some very nasty social media posts. I do this research and these awareness activities entirely on my own, with no financial support for such. If you have benefited from this blog or other parts of my web site or my YouTube videos and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.

CNN Recognizes Virtual Volunteering; Do You?

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Virtual volunteering in all its forms – long-term service, online mentoring, online microvolunteering, crowdsourcing, etc. – has been around for more than 30 years, as long as the Internet has been around, and there are several thousand organizations that have been engaging with online volunteers since at least the late 1990s. While directing the Virtual Volunteering Project, I gave up trying to track every organization involving online volunteers in 1999, because there were just too many!

Virtual volunteering – people donating their time and expertise via a computer or smart phone to nonprofit causes and programs – has been talked about in major media, including the New York Times, the Wall Street Journal, CNN, the Associated Press, Deutche Welle, the BBC, even the Daily Show, for more than 15 years (I know because I’ve been quoted in a lot of those stories!).

But virtual volunteering has remained thought of as a fringe movement, or something brand new, by many, despite it being so well-established. Virtual volunteering still isn’t included in national volunteerism reports by any national or international body, such as the Points of Light Foundation, the Corporation for National Service or the Pew Research Center, Volunteering England, or Volunteer Australia.

Perhaps the last holdouts regarding virtual volunteering will finally give in and accept it as mainstream, now that an online mentoring program representative has been nominated as a CNN Hero.

I was introduced to Infinite Family in 2010, and was immediately impressed with its commitment to the fundamentals of a successful online mentoring program in its administration of the program, including the importance it places on site manager-involvement in its program. This is an online mentoring program absolutely committed to quality, to the children its been set up to support, and its online volunteer screening process is no cake walk – as it should be, as the children it supports deserve nothing less! Mentoring cannot be done whenever you might have some time, in between flights at an airport: it takes real time and real commitment, even when its online. Infinite Family gets that.

While all of the CNN Hero projects are worthy of attention and support, I am throwing my support to Infinite Family as the top CNN Hero for 2011.

If you want to volunteer online, here is a long list of where to find virtual volunteering opportunities, including long-term service, online mentoring, online microvolunteering, and crowdsourcing.

Also see the archived Virtual Volunteering Project web site, and resources on my web site regarding volunteer engagement and support.

online volunteer scam goes global

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At the start of this year, I outed a shady company in Florida, Community Service Help, Inc., that sells community service hours: the company claims it can match people have been assigned court-ordered community service “with a charity that is currently accepting online volunteers” – for a fee, payable by the person in need of community service to the company. However:

  • There is no list on the company’s web site about what people do as online volunteers through the company, and no list of “charity partners” that use this service.
  • There is a list of testimonials from people who have supposedly used the service — testimonials which all sound amazingly the same, as though they were all written by the same person.
  • There is also no listing of the names of the staff people and their credentials to show their experience regarding online volunteering or community service.
  • It’s statement on its home page, The only place to complete your court ordered community service online!, is a blatant lie! It’s NOT true! There are many places to complete online volunteering for court ordered community service – FOR FREE
  • The company has no profile on Yelp.com.
  • And the final kicker: no online volunteering service is performed at all. Instead, in return for your fee, you get access to online videos that are supposed to help you be a better person. The people who use this service do no activities other than watching videos as their “community service.” Through a nonprofit organization in Michigan, the company arranges for paperwork to be sent to the court or probation officer that says the paying customer has completed the “community service” and how many hours they spent doing such.

I call this a scam because I’m sure any court that has accepted these community service hours has no idea that no community service was actually performed. I’m sure the judges or probation officers have no idea that all the person did to complete his or her community service hours was to pay a fee and watch videos on his lap top or smart phone (or, at least, someone watched those videos — who knows who!), that there was no completion of an actual activity that helps a nonprofit, a government agency or those such agencies serve. And, finally, there is NO need to pay this company to find online community service – here is a list of credible organizations that involve online volunteers – freely offered!

Just how unscrupulous is Community Service Help, Inc.? The company now proudly has a tag on its web site as featured on NBC news! per an investigative piece done by an NBC affiliate out of Columbus because of my original blog outing this company as a scam!

It’s a story that just keeps on giving. And here’s the latest: this scam has gone global! A comment was submitted to my blog, by katy_electrician@yahoo.com, which said, in part:

Court ordered community service is a new way punishment. Are you looking for community service .To gets started just check your email first and follow the directions to see if you need an online time sheet. Most people will not need an online time sheet for court ordered community service. If you read the guide and find that you do need the online time sheet just follow the directions and we will help you set it up. After you read the CS101 Community Service Guide you will discover how easy it can be to find court ordered community service options and your assignments will start coming as fast as you can complete them.1.Sign up Online2.Receive your Assignments3.Record your hours worked online4.Print out your completed time sheet Keep the judge Happy and Stay Outta Jail!

You can read the entire message for this latest scam here. I did some digging, and found the first paragraph of the same post on Topix, and it seems the person promoting this scam is in Dhaka, Bangladesh.

Yes, that’s right: this company hired someone to promote his or her scam, and the person not only keeps forgetting to include the web address for the company, the person submitted the information to a blog that is fighting against these kinds of scams!

Sigh.

If you need community service hours, and you want to engage in online volunteering for those hours, here is a long list of credible organizations you can volunteer with. No fee to me required – I offer this list of fully vetted, credible organizations freely. This is a list of real virtual volunteering. There’s even advice on the page on how to negotiate with a court representative regarding performing your community service online (not all courts will accept such!).

Here’s also a web page to help you if you want to perform your court-ordered community service onsite, in-person – again, freely offered by me.

See this blog for more info on how to identify these online community service scammers – not just for those assigned community service – probation officers, court representatives, judges, you need to read this page as well! and other such companies.

November 6, 2012 update: I just got got email from a TV reporter in Atlanta, Georgia who used my blogs about this scam to create this excellent video about this scam and the people behind it. Thanks Atlanta Fox 5!

February 2013 update: Here’s the latest on what’s going on with this company.

July 6, 2016 update: the web site of the company Community Service Help went away sometime in January 2016, and all posts to its Facebook page are now GONE. More info at this July 2016 blog: Selling community service leads to arrest, conviction

My voluntourism-related & ethics-related blogs (and how I define scam)

Tags: court, probation, community, service, home, home-based, arrest, arrested, DUI, volunteer, volunteers, lawyer, lawyers, legal, virtual, volunteering, microvolunteering, micro

But virtual volunteering means it takes no time, right?

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In addition to researching and writing about virtual volunteering, I’m also almost always engaged in the practice, either as an online volunteer, or as a manager of online volunteers.

I recently recruited online volunteers to help with identifying some outreach targets for a nonprofit organization I’m working with. First, I used a volunteer recruitment web site, posting a very detailed task description and asking for a commitment only 3 – 5 hours a week through the rest of the year. For those who expressed interest, I had an oh-so-short screening process: a few questions via email. Their answers show me how well they communicate via the written word, if they truly understand the importance of a prompt response, and if they really do read a message completely. 

One of the questions is regarding when the volunteer is planning on working on the assignment: is there a particular day and time they are going to specifically set aside for getting the task done? This question throws a lot of online volunteering candidates. As one put it: “I don’t understand this question, because I thought this was a virtual volunteering assignment.” It didn’t surprise me when that volunteer dropped out after just a week, without doing the assignment.

While an online volunteer can do his or her assignment whenever and, often, wherever, he or she wants to — at 3 a.m., during a four-hour layover at a wired airport, etc. — virtual volunteering takes real time. I’ve worked with online volunteers since 1994, and I’ve found that those volunteers who make a plan for getting an assignment done — who identify a day and time when their work is going to happen — actually get the assignment done. Those who expect available time to spontaneously materialize for getting the assignment done instead send me an email explaining all the many reasons they are unable to fulfill their commitment, always along the lines of “some unexpected things came up.”

Virtual volunteering takes real time and a real commitment, however small, however micro, and there is nothing virtual about the organization’s need for the assignment to get done.

Screening volunteers, even for micro-volunteering assignments, will cut down significantly on the number of “Oops, I didn’t realize I actually didn’t have time to do this. Sorry!” emails you will get from new online volunteers. Your online screening process does not have to be long; it can be done via email, with just a few questions a candidate could complete in just 10 minutes. Don’t be surprised if more than 50% of people who said they were interested in volunteering online with your organization drop out at this point – but isn’t that better than them dropping out after they have officially been given an assignment?

How to screen online volunteers is just one of the many topics that will be explored in-depth in the revised Virtual Volunteering Guidebook, which will be published in 2011. Stay tuned!

Read more about the myths of online volunteering/virtual volunteering.