Tag Archives: reputation

Vetting panelists, guest speakers, bloggers, conference organizers & press requests

image of a panel discussion

Back in the late 1990s, I was invited to speak and train at what I was told was a state PTA conference in a state different from where I was living. The list of other invited speakers was shared with me by the organizer and I was deeply impressed and honored to be a part of such a lineup. I wasn’t paid by the organizer for the work, but that was fine – I saw it as a part of what I was already being paid for in my job directing the Virtual Volunteering Project. All of my travel and hotel expenses were to be paid.

The date arrived, I flew to the location, I picked up my rental car and I drove to my hotel. The next day, I drove to the location of the conference, and as soon as I walked in, I realized things were not what they had seemed via email and phone calls from the organizer: this was not, in fact, an official PTA conference: a representative from the state PTA approached me to say that they didn’t know about the conference being organized in their name by this local member until the last minute. The organizer was putting all of the expenses on her credit card, expecting the state PTA to reimburse her, and she had no signed contract with them for anything. The conference was in an un-airconditioned junior high school in the middle of summer, in a state notorious for its heat and humidity, the seating was for children, not adults, and there was an un-airconditioned school bus for taking attendees around to the city’s sights that afternoon. The organizer showed signs of serious emotional instability that I won’t list here. After the first day, most of the speakers and half of the attendees had left, many of them asking me if I was going to stay or flee. I stuck it out over two days and nights, fulfilling my commitment to deliver workshops to the few that stayed and wanted to hear me. I left and never heard from the organizer again.

Misrepresentation and deliberate fraud in the nonprofit sector aren’t unusual. Sometimes, the person perpetuating the misrepresentation isn’t really aware that what they are claiming is unethical, inappropriate, or maybe even illegal – I think that was the case with the aforementioned conference manager. I’ve been contacted by people saying they work for a certain large, well-known newspaper who, in fact, have never had anything published in that newspaper or any other credible daily, but they felt like they could with the story they wanted to do with my help, that the newspaper knew nothing about – I am not sure that’s deliberate fraud as much as someone not understanding the appropriateness of claiming to represent a publication. I’ve heard from people who say they are doing a documentary film and want to interview someone at my organization, but when I do a little research, I find out that they haven’t produced any films before and people they have interviewed already for this project are a little afraid of them now after their encounters. I’ve seen web sites of people claiming to be operating a nonprofit that partners with various corporations and very well known nonprofits, but upon contacting people I know at said “partners”, they’ve never heard of the organization. And since that conference fiasco, I have been contacted by a few people putting together a conference or event that have never done so before, but think getting participation is just a matter of asking for such. In all of these cases, the people engaging in what I would call misrepresentation don’t think they are doing so: they are sincere in their belief that they are a legitimate, credible press representative, documentary filmmaker, nonprofit manager or event coordinator, and if they can get enough people to say yes to their request to meet or participate, they are going to be all that they claim to be. Take this Charity Fashion Show in San Francisco in 2010 – I think organizers probably really believed they were going to raise enough money to donate to charity, and had no idea just how expensive a fundraising event can be.

And then there are the ones who ARE aware they are perpetuating something unethical, like Community Service Help and the Caffeine Help Network and other like them, selling letters for people to use with courts that sentence them to a certain number of community service hours – thankfully, state attornies general are cracking down on such. Or people claiming to be putting on a fundraising event, looking for donations and sponsorships, but most of the money goes to “expenses” – like the We Build The Wall effort or the Trump Foundation.

No matter the focus of your nonprofit, non-governmental organization (NGO), charity or consulting business focused on such, you need to do at least a bit of vetting on any press person or documentary filmmaker who wants to interview someone from your program, or any person you are thinking of inviting to speak as part of a panel or conference, or any community group asking to partner with you, etc.

  • If the person lists conferences where they have spoken or organizations they’ve have consulted for, ask to talk to a representative from at least one of those entities to confirm that really happened, look at old versions of web sites on archive.org to make sure the person is listed in the lineup, or ask for a link to an online video showing the speaker addressing the audience.
  • If the person says they are a writer, ask for samples of their published work. If they say they are a filmmaker, ask for links to their work online. Do they have a YouTube or Vimeo channel you can review?
  • If the person claims to have managed events, ask for photos of the event, scans of published material that publicized the event, a blog about the event written by an attendee, event participation surveys, etc. For their most recent events, they should be able to provide dates, number of participants, measures of success, etc. – for instance, if the person says their initiative organizes teen hackathons, what were the dates of those hackathons, how many teens participated in each, where were they and where is the list of apps that were developed?
  • Type the person’s name into Google or Duck Duck Go and see what comes up. If you start to feel suspicious, type in additional words, like scam or investigation or complaint and see if any blogs or articles come up. But be careful if something does come up – it’s harder and harder to find a person or company who HASN’T had a complaint lodged against them.
  • Even the newest nonprofit or NGO should have a web site that lists its board of directors, staff members (and their credentials), and either their most recent yearly financials/annual reports or their proposed budget for the first year.

With all that said, people do have to start somewhere if they are an aspiring nonprofit founder, an aspiring filmmaker, aspiring podcaster, aspiring designer, etc. Someone with not much of a track record at doing what they say they want to do might not automatically mean that someone is trying to do something nefarious, or that the person is someone with a mental illness. But if someone says they are a blogger, there should be a blog to read. Someone starting an event management business should have amateur experience managing some kind of events – weddings, reunions, small nonprofit events, etc. – and references to affirm their abilities. Someone who says they do video production will have at least a few videos online you can view. And while I have managed many high-profile events where it would have been inappropriate to let anyone but credentialed press representatives inside to cover such, I’ve also managed community events where an aspiring, unaffiliated journalist or university journalism student would have been welcomed to come in and observe and write about it as they like.

In short: don’t automatically take someone’s word for their credibility, or that of the program they claim to represent. Never automatically accept any proposed speaker, journalist, committee member, program partner, panelist, trainer or advisor without at least a little bit of research. Get used to saying, “Thanks for your information / inquiry / proposal / email. First I need a few days to check your web site OR do you have a web site I could review? OR could you let me know the name of your contact at the such-and-such foundation, so I could confirm your affiliation?” And make sure all staff, including volunteers, know how to route emails and calls about donations, partnerships and conferences and calls from the press.

Also see these related resources:

  • The Information About & For Volunteers You Should Have on Your Web Site: If your program involves volunteers, or wants to involve volunteers, there are certain things your organization or department must have on its web site. To not have this information says that your organization or department takes volunteers for granted, does not value volunteers beyond money saved in salaries, or is not really ready to involve volunteers.

Volunteers should be talking about their experience online

graphic by Jayne Cravens representing volunteersYour program’s volunteers talk online about their experiences with your organization.

YES, THEY DO!

Did you feel that chill in the air? It was generated by managers of volunteers at nonprofits, government agencies, schools and more going cold at the realization that there may be negative comments by volunteers on Facebook and Twitter about their frustrations with the organization, about program incompetence, and more. It’s a chill I always feel when I do workshops and I bring up the topic of volunteers and social media. And I admit, I am always amused by the reaction.

I love to read what volunteers write unofficially about their volunteering work. I don’t mean official blogs by volunteers done under the auspices of the organization (though I do often enjoy those as well); I mean the writing that the volunteer does on his or her own blog space or on social media, the posts where he or she isn’t doing a PR piece for the organization with nothing but glowy, happy thoughts, and maybe a vague, “It was challenging, but I learned a lot” comment.

I also go on Twitter sometimes and do searches for these phrases:

  • hate volunteering
  • bored volunteer
  • volunteer PDX
  • volunteer Portland Oregon

I find some rather interesting things when I do searches for those phrases. Here are some examples from looking for hate volunteering on Twitter:

Interesting stuff!

So, what if you tried it with the name of your organization, or your city, on Twitter or Facebook, or just Google or Bing in general?

How else do you know what is being said about your organization or yourself in the public spaces online — on blogs, in captions on Flickr photos, in newspaper articles, and in public online discussion groups?

My favorite tool for tracking what’s being said about an organization I’m working with, or even just me, is GoogleAlerts. This free service automatically notifies you if there is any new content online in a public space — including traditional print media that publishes their stories online — that mentions whatever phrase or phrases you want to track. It won’t tell you about email conversations, as those are private, or about postings on private online spaces (a private online discussion group, for instance, or someone’s Facebook profile that has all of its privacy settings on — so long as Facebook keeps allowing such privacy settings, which it may not always do).

You can use GoogleAlerts or similar tools to track:

  • Your name
  • Your organization’s name
  • Your executive director’s name
  • Another organization (your competition, a partner, an organization you aspire to be like, etc.)
  • A particular subject matter
  • Etc.

Start with two GoogleAlerts at first — one of just your name, and one of your organization’s name. Putting a name in quotes is best, so that you will get only exact matches (I don’t want every newspaper story that mentions Jayne and also Cravens, but specifically, Jayne Cravens, and that won’t happen unless I put my entire name in quotes, like this: “Jayne Cravens”). You will then receive an email when something is published online with your alert name, with a link to the mention. You can set the alerts to come as the mentions happen (for instance, when the blog is posted that mentions your name), in a daily summary, or in a weekly summary.

If you find anything being said about volunteering at your organization by doing these searches, you probably won’t find negative things – you are much more likely to find positive things, even heart-warming things. Whether negative or positive, remember that you don’t have a right to tell volunteers to not share such opinions, so long as they are staying within your organization’s confidentiality and security policies.

You can choose how to react to finding feedback about your organization online. If it’s negative, is it also true? Is the comment bringing up a management or training problem that actually needs to be addressed? If the comment is positive, could it be turned into something more official for your organization, like an official blog for your organization, or a testimonial to put in a newsletter or on your web site?

As for me, when I go searching for volunteer voices online, I love it when I find blogs where I hear about the fears, the frustrations and the mistakes by volunteers, when I hear about what they’ve learned and what they lack and what they wish was different. I also love the nitty grittynot just, “I arrived at the site at 3” but “I had to bribe three officials to get into the work site.”

I go looking for these unofficial blogs from time-to-time. Here are two I found:

Here’s one I found via the volunteer forum on Reddit: a woman in Maryland is trying to volunteer once-a-week for a full year at a “one-time” volunteer event, every week from September 10, 2017 to September 9, 2018. She has set rules for herself: she can’t repeat benefitting organizations even if the event is different from one she’s volunteered for before, she can’t take time off specifically to volunteer, and she cannot mention this project in an attempt to be guaranteed a volunteer position at an event. She’s also a volunteer manager at a Meals on Wheels – imagine what she’s learning re: volunteer management! Her posts are super positive – at least the 10 or so I read. I wonder if any of the organization’s she’s helping know about these wonderful blogs.

I would love to find more of these types of independent blogs written by volunteers, not under the official auspices of the organization they are helping. I would love it if more volunteers produced these types of blogs: they are honest voices we need to hear.

What I would also love to see is more volunteers talking about their experiences with specific nonprofits on Yelp, probably the most popular web site for customer reviews of businesses. I would especially love to hear from volunteers who pay companies to volunteer abroad, sharing about their experience via Yelp. Finding organizations you can pay in order to participate in a short-term, feel good volunteering experience abroad is easy; finding out if they are credible is much harder. This situation will improve only if people who have paid to volunteer review the organizations they worked with in a public forum like Yelp, or on a blog of their own (More on volunteering abroad).

Here is an official blog by a volunteer, Jasmin Blessing, a UN Volunteer with UN Women in Ecuador. It is a really nice example of what effective volunteering abroad looks like. Surely YOU have a volunteer among your ranks that could offer their insights about working with your organization?

Also see:

Still Trying to Volunteer, Still Frustrated

How to Handle Online Criticism

How to be active & anonymous online – a guide for women in religiously-conservative countries

In the world in which we all live, most people have to be online, regularly:

  • There is essential government and business information that can be accessed only online, or can be accessed most cheaply and easily online.
  • There is breaking news that can affect a person’s life or livelihood and, therefore, needs to be learned as close to real-time as possible – and that could happen only online.
  • There is information related to our work that is most quickly, easily accessed online.

And “online” includes using social media, such as Facebook and Twitter.

However, in many religiously-conservative communities around the world, women take a huge risk by being online, specifically in using social media. I explore this in a blog I wrote called virtue & reputation in the developing world. Because of threats to their reputation and safety, many women in religiously-conservative countries such as Afghanistan and Pakistan have given up on having a virtual identity at all – I personally know two such women, both professionals. This greatly hinders their ability to connect with potential colleagues abroad that could help them in their work, to build up a professional reputation beyond the walls of their office or beyond the staff of the organization, and to access information essential for their work and life.

There are some ways for women to develop an online profile on social media, including Facebook, that allows them to access essential information, to post information and to network with professionals in their field of expertise, but still protect identities online. Here are some guidelines:

Choose a first and last name you will use online only
These should be names that are different from your real names. However, also try to create a name that isn’t a real name for someone else. You can also use just an initial for your first name – one letter.

Create an email address for your anonymous profile
Gmail is a good choice. Use something that in no way involves your real name. Associate this with social media accounts, rather than your work or university email address.

Be vague online about your employer or university
On any social media site, such as Facebook, do not say the full, real name of your employer or the university where you currently attend. Identify yourself more vaguely, such as:

  • employee of an Afghan government ministry
  • assistant at a Egyptian dental office
  • nurse at a hospital in Kuwait
  • student at a university in Kabul

Be careful who you friend on Facebook.
Talk to people face-to-face that you trust and that know your real name if you want to friend them on Facebook, if you can, and tell them why it is so important that they keep your identity a secret if you link on social media. If you have an argument with that person, will he or she reveal your true identity online? You must friend only people who you can trust who know your real name, and those people need to understand that they must NOT tell others who you are online or make comments that would reveal who you are. When in doubt, don’t friend local people at all and just focus on international colleagues who fully understand your situation or do not know you offline at all.

Do not share photos of yourself where your face can be seen
You can share photos of yourself on social media where your identity cannot be determined. For instance, if you were standing with your back to the camera, and not wearing distinctive clothing. Or a photo of just your hands.

Do not share photos of family or friends
This could make it easier for people to figure out who you are.

Have a physical address that isn’t your home or workplace
Sometimes, to register on a particular web site, you must provide a physical address of either your home or work place. Pick a public place as the address you will use: a public library or a book store are good choices. Those places may end up getting paper mail addressed to your fake identity, and that’s okay: there is no way for this to be traced back to you and it won’t be mail you want. Never use your actual home, work place or university address for your anonymous profile.

Post status updates that do not indicate your identity
You can share memes and news stories (always verify them first and ensure they are true), write status updates about the weather, write your opinion of current affairs, or offer advice related to your country or your profession. But don’t write specifics, such as “I just attended a great class on the state of water and sanitation in Luxor”, as that’s too specific and could be used by someone who reads it to figure out who you are.

Be careful when commenting on the Facebook status updates of friends
If one of your colleagues posts a status update, and you comment that “I look forward to talking to you about this at the staff meeting on Monday at 4”, one of their other friends who is NOT your online friend may figure out who you are. Instead, you could say, “I look forward to talking to you about this soon.”

Never use this anonymous account from work
The risk is too great of someone seeing your screen, or your walking away from your desktop and someone using the “back” button to scroll through the screens you have visited and find that you forgot to log out of Facebook – they will be able to see your anonymous profile as a result.

Be careful about posting in online discussion groups
There are online discussion groups regarding topics related to your work. By all means, join such a forum and read the posts. But be careful about posting, including replying to others. When you post, you reveal your IP address. This will NOT reveal your name, your home address, your age, etc. But your IP address may reveal where you work IF you are accessing the group from your workplace’s Internet connection and if that connection is configured a certain way.

Practice denying your online activities
People are going to ask you if you are on Facebook or Twitter. Practice saying no. Also practice your response to someone who says, “Is so-and-so on Facebook really you?”

If someone you do not know starts messaging your fake account, be careful about engaging with them. If they are asking “Who are you?” or “Why did you say that?”, ignore them. If they are asking how you know a shared friend, ignore them. If they become insulting, block them. If they say they are a reporter and they saw your post somewhere and would like to interview you, ask them what newspaper or TV station they work for, ask for their full name, and then look up that organization online and call them and ask if that person works there. In other words, make absolutely sure it’s a REAL journalist that is asking you questions!

If anyone threatens you online, screen capture those messages and save them. If anyone threatens you online with physical harm in any way and you believe that person could figure out who you are, it may be best for you to block them and delete your account. Your safety is always paramount and you should do what you need to do to stay safe.

Why am I not recommending that a person contact the company that operates the platform or social media site to report harassment, or to contact local police department? That is certainly an option if you live in a country that has rule of law. However, if you live in a developing country or a country that has laws that censor Internet access, such reporting could actually put you in danger. Even so, hold on to your screen captures of threatening messages and share them with a person you trust if you feel they represent a real threat to you or your family.

Update April 16, 2019: The Kandahar field office of UN Assistance Mission in Afghanistan (UNAMA) hosted a discussion with 20 women representatives of civil society, local media, provincial council members, teachers and university students active on social media. The participants agreed that social media campaigns and platforms are important means of advocacy for women to play their role in peace process. Balancing the pros with the cons -such as risks of harassment from trolls and others- they created a closed social media group dedicated to empowering women. In southern Afghanistan, as in other parts of the country, women are largely left out of decision-making and peace processes. Gender-based violence is prevalent and women are not visible in many public domains because of family and other cultural restrictions. The limitations apply to social media as well with indicators showing that, despite the potential, very few women in the southern region are active in this sphere. See more via this UNAMA Facebook update.

Update February 5, 2021: Use a virtual private network (VPN), an encrypted internet connection that allows users to safely transmit sensitive data, preventing unauthorized user access. A VPN can hide your location – start the software and pick a different city than where you actually are, so that if anyone has sophisticated tech tools and skills, they CANNOT see what city or even what country you are really in. Here’s a decent article comparing VPNs. Put the software on your computer AND your smart phone!

Also see:

women-only hours at community Internet centers? why?

This is a blog post I made on 31 August 2009, on my first, now long-gone blog host. Just finally managed to find it at archive.org

women-only hours at community Internet centers? why?

Back in August 2003, I had the pleasure of co-hosting an online discussion at TechSoup regarding Gender and the Digital Divide. It was a discussion regarding the barriers that keep women and girls away from computer and Internet-related classes and community technology centers (telecenters, Internet cafes, etc.). One of the things that came up in this discussion back then was that the barriers for women and girls to tech access are even more pronounced in developing countries, where family-obligations and cultural practices keep large numbers of women from ever stepping foot into a community technology center, telecenter, Internet cafe, etc., whether nonprofit or privately-run.

I was reminded yet again of this recently while corresponding with an Afghan female colleague: her employer has blocks on hundreds of web sites, including several she needs for her own career and skills development. But using an Internet cafe is not an option for her, and thousands of other women in Kabul like her, because:

    • her family would never allow her to go to such a place without a mahram (a male relative she could not marry, such as a brother, uncle, or father, acting as a safety and social escort), and most men aren’t willing to devote a few hours a week to accompany a female relative to an Internet cafe.
  • given the atmosphere of many public Internet sites — the posters in the wall, what’s being looked at on some of the computer screens by male patrons, men coming and going — it’s not an option for her to use a public Internet site even with a mahram.

My friend — and thousands of other women in Kabul — need a place that’s either devoted only to women Internet users, or, a public site that has women-only hours. I have yet to find either using Web searches and posts to various online communities.

But it’s not just in Kabul. Cultural practices keep women out of public Internet sites in communities all over the world.

I appreciate so much that I have the freedom where I live to walk into any public place with Internet access, and not have to worry about any social or legal ramifications as a result. But I also have to acknowledge that not every woman on Earth does have this freedom and, until they do, community technology centers run by nonprofits and Internet cafes run for-profit need to think about their accommodations for women and girls.

Public Internet access points in Kabul, elsewhere in Afghanistan, or in other developing countries, can encourage more women to use their services by:

    • creating women-only hours at a time that is appealing to women, or creating a women-only space with its own supervised entrance/exit and its own bathroom
    • providing women-only classes
    • staffing women-only hours, women-only spaces or women-only classes by women volunteers or women paid staff members, and with just one or two male staff members (if any) closely supervised and never, ever alone with any woman (staff or customer)
    • providing childcare for women using the site (it’s okay to charge a nominal fee for this)
  • a computer user space free of any images that might be deemed offensive to a conservative culture

How else can community technology centers, telecenters, Internet cafes, etc. in conservative areas be more accommodating of women and girls? Let’s hear from you.

— end of original blog —

This blog lead to the creation of this web page, Women’s Access to Public Internet Centers in Transitional and Developing Countries, which I’ve just updated.

Also see

Enhancing Inclusion of Women & Girls In Information Society

Virtue & reputation in the developing world

Judgment & reputation online – and off

Virtue & reputation in the developing world

womantargetMy Facebook newsfeed is filled with posts from my male Afghan colleagues, talking about their travels, their work, their children, sharing photos, etc. But rare is the post from Afghan women I’ve worked with. And recently, I was reminded yet again of why that is.

In some countries, a woman’s reputation regarding her virtue is every bit as important as food and health care, in terms of prosperity, let alone survival. When you are a girl or a woman in Afghanistan, or many other countries, you can’t just shrug at insults regarding your morals or honor. You do not have that privilege. You have to care deeply about what neighbors and co-workers and, really, what anyone might say about your virtue. Damage to your reputation regarding your virginity, your marriage, your care for your children, your sexuality, how you dress, how you behave in social settings, and everything else that makes up one’s moral character can cost a woman a job, her family, her marriage – even her life.

I was gobsmacked to find out just how true this was when I lived in Afghanistan for six months back in 2007 – my Afghan female co-workers were immobilized at times by fear of gossip about their honor. But it’s not just in that country: I heard a few comments when I lived in Ukraine that made me realize that, to a degree, it can be true there as well.

I was reminded of all this per an article in the Washington Post regarding women in Afghanistan who are being virtually assaulted, their Facebook profiles duped to create a second, fake profile, their friends invited to “friend” that profile, and then come the fake posts boasting of drug use and illicit behavior, attributed to the person being targeted. The identity thieves steal the women’s photos and steal and repost personal information publicly. Or, the woman’s actual account is hacked, the password changed so that she can no longer control the account – and the same tactic used: fake posts boasting of illicit behavior, altered photos of the woman drinking alcohol, etc. “Respectable reputations are demolished with a few keystrokes.” In addition, a woman on Facebook in Afghanistan may end up with an inbox deluged with pornography and violent threats from aggressive suitors and alleged militants. It leaves the women terrified of even their own family members, as the article details.

In the article, an Internet cafe owner talks about his attempts to help the many young women who are devastated to find out their profile has been duped or hacked with such reputation-destroying information and frantic to get the information removed. Sadly, his reports to Facebook aren’t taken seriously. The article says, “He suspects that the threats are so culturally specific — a profile photo showing a woman’s face or a beer Photoshopped into a photo of a female gathering, for example — that they often go unnoticed by Facebook administrators reviewing flagged accounts. What may look like an innocent account in the United States can be full of menacing innuendo to Afghan eyes.”

But there’s another reason that keeps so many women in Afghanistan and other countries off of social media as well: the Tall Poppy Syndrome. People talking about an accomplishment can be seen as bragging, and many feel that tall flower has to be cut down to the same size as all the others. The phrase is particularly popular in Australia, though some people say it isn’t success that offends Australians but, rather, someone that acts superior. But in many places, a woman saying anything on social media, except for praising the deity of her religion, is seen as bragging – and she becomes a target for her “tall” reputation being cut down. If you don’t believe that, search for malala yousafzai criticized on Google.

For all these reasons, many women in Afghanistan and other countries have given up on having a virtual identity at all – I personally know of two such women. This greatly hinders their ability to connect with potential colleagues abroad that could help them in their work, to build up a professional reputation beyond the walls of their office or beyond the staff of the organization, and build a career.

Of course, it hasn’t always been so easy in the Western world for a woman to shrug off gossip. In Pride and Prejudice, published in 1813, the heroine, Elizabeth Bennet, warns her father that the consequences of her sister Lydia’s reputation as a flirt affects “our importance, our respectability in the world”, noting that when a girl is perceived as being a flirt, it is the girl’s family members that pay the price: “Oh! my dear father, can you suppose it possible that they will not be censured and despised wherever they are known, and that their sisters will not be often involved in the disgrace?” 200 years later, no girl in the USA has to have that scene explained to her, even in our world of celebrity sex tapes and leaked nude photos and wardrobe malfunctions. Many women worldwide, even in “the West,” still fear loss of reputation through gossip, even if the consequences aren’t nearly as dire as in other countries.

By contrast, I now live in a privileged world where I can choose to shrug at personal insults thrown my way regarding my virtue, my moral behavior, etc. I know who I am, that I strive for integrity in my professional world and in personal matters, I know that the people I love and respect in my life know my true character and morals, and for me, that’s all that matters. If someone calls me a whore, I can simply roll my eyes and say, “Please call me Her Royal Highness and Whore, as it is my correct title,” and then I can go on about my day.

I’m from the Bible belt, and I’ve lived all over the USA, and I find that “but what will people think?!” is a mentality that still very much exists back home. I’m not sure when exactly I shed that mentality, but I do remember the first time I heard a story that says there was a man who constantly harassed and insulted the Buddha, but the Buddha never seemed fazed by it. When someone asked why he didn’t take offense to the insults, he replied, “If someone gives you a gift and you refuse to accept it, the gift stays with the giver.” I remember thinking: that’s what I want to strive for. Though, full disclosure: insults about my looks, my age, my weight, etc., still feel like punches in my gut, anc criticism of my work, and my approach to work, can sting. But insults about my virtue? Have at it – I don’t care.

So we, in the West, do understand, to a degree, the perils of gossip regarding moral behavior for our sisters in other countries. But what’s to be done? We certainly need to pressure social media companies like Facebook and Twitter to better respond to complaints of duping and hacking. But should we also encourage a new way of thinking: “Sticks and stones can break my bones but words can never hurt me”? I’m not sure it’s possible to become unoffendable – but could an entire culture be taught, deliberately, to become less so? Would that be a part of women’s empowerment, of the United Nations Sustainable Development Goals (SDGs), particularly #5 Achieve gender equality and empower all women and girls?

Regardless, it should serve as a caution to humanitarian and development workers wanting NGOs and government agencies to engage more on social media; you need to provide guidance for the women who would be expected to manage online activities on how to stay safe and protect their personal reputations.

January 4, 2016 update: See this post on TechSoup that summarizes an article about the risks taken by women in Pakistan, particularly female students, who use social media, and highlights the work of Nighat Dad, a lawyer in Pakistan who works to help women stay safe online.

Also consider this real-world example: The book Kabul Beauty School by Deborah Rodriguez chronicled her time running a beauty school in Kabul, where she trained and managed Afghan beauticians. The book ended up on The New York Times bestseller list, made an overnight sensation of Rodriguez, and was slated to become a movie, with Sandra Bullock playing the lead. But then her Afghan husband turned on her, demanding proceeds from the book. Other people showed up at the beauty school, demanding money from the women that worked there and threatening to bring dishonor to their families by showing photos Rodriguez had taken with her cell phone inside the shop of women behaving in an “un-Islamic” manner – photoss that, at the time of this blog, can still be found online. The book and those photos exposed the women to risks. Several of the Afghan women who worked at the beauty school and whose private lives she documents in her book went into hiding and applied for political asylum within the United States. They feel abandoned by Rodriguez. In an article a year after fleeing Afghanistan, she said “If I could give them what they want, I would. I don’t know how to help anymore.” The fate of the women remains unknown. Photos and stories shared in moments of joy, fun and sisterhood have ended up the very people she was trying to help.

Update April 16, 2019: The Kandahar field office of UN Assistance Mission in Afghanistan (UNAMA) hosted a discussion with 20 women representatives of civil society, local media, provincial council members, teachers and university students active on social media. The participants agreed that social media campaigns and platforms are important means of advocacy for women to play their role in peace process. Balancing the pros with the cons -such as risks of harassment from trolls and others- they created a closed social media group dedicated to empowering women. In southern Afghanistan, as in other parts of the country, women are largely left out of decision-making and peace processes. Gender-based violence is prevalent and women are not visible in many public domains because of family and other cultural restrictions. The limitations apply to social media as well with indicators showing that, despite the potential, very few women in the southern region are active in this sphere. See more via this UNAMA Facebook update.

Updated April 15, 2021: A comic strip demonstrates the challenges women face online. It’s developed by Kenya ICT Action Network (KICTANet). In a story of three differently aged, differently shaped and differently employed women, we see what violence can look like online, how the seemingly harmless can actually contribute to it, and what we can all do to prevent it and to create a safer space for women online.

Also see:

LinkedIn for Nonprofits? The Good & Bad

I love LinkedIn. It’s how I stay connected with so many of the colleagues I’ve worked with or presented with over the years, or people whose work I am intensely familiar with (and who know a great deal about my work as well).

What’s kept LinkedIn so valuable for me is that I don’t connect to just anyone on LinkedIn; I reserve my connections there for real colleagues – employees or volunteers, doesn’t matter – and treat their contact information there as oh-so-precious. It’s my online address book for current and former co-workers. If it went away, I’d be lost, as it’s my professional address book and my way to know who is where.

I appreciate all my LinkedIn colleagues who gateway their Twitter feeds to their LinkedIn status – that way, I can more easily catch up with what they are up to without having to subscribe to their Twitter feeds.

I tolerate LinkedIn groups. They are clunky: hard to navigate, bury discussions, make it hard to see who else is a member, and are severely limited (you are limited in how many discussions you can actually join). But worst of all, the content seems to be mostly pleas for employment, rather than substantive discussions/debates. YahooGroups is a MUCH better platform for discussion – easier to use, more features, allows much more control by individual members in terms of how they receive messages, and many of the groups are rich in content.

I would love it if more organizations would put their events in the LinkedIn event feature. Then everyone who is attending – including those who are presenting – could show via LinkedIn that they are attending, which is then seen by everyone they follow, and which then might lead to even greater attendance.

I appreciate that LinkedIn has a section for users to input their volunteer experience. But I don’t use it. Why? Because whether or not I was paid to head a project, manage other people, facilitate an online event or represent an organization shouldn’t matter in terms of my profile; the nature of that work, that accomplishment, that leadership should be what’s most important. Why should some of the best work I’ve done be segregated elsewhere on my profile merely because I wasn’t paid to do it?

Is LinkedIn of use for nonprofits and NGOs? Of course! In addition to what I’ve said above, it’s also a great way to review new people you are connecting with elsewhere – on Facebook, that you meet at this or that reception or read about in a newspaper article and think, hey, that might be a a great candidate for our marketing position (paid or volunteer – doesn’t matter!), or as a possible board member.  

But a word of advice: never email someone you have never met with an invitation to be a board member at your organization, no matter how great their profile is on LinkedIn. You need to make sure this person is going to be a good match at your organization before you offer him or her a leadership role, and that takes interviews and reference checks.

Should you use LinkedIn as I do? Maybe. Maybe not. My point with all of the above isn’t so much to say, use it like me, but to say: think strategically about how you use it, at least review all of the various features, and test many of them for yourself as well, to see if they are worthwhile for YOU, specifically.

Also see:

Pro Bono / In-Kind / Donated Services for Mission-Based Organizations:
When, Why & How?

Short-term assignments for tech volunteers