Tag Archives: court

Ethics of paying to volunteer online

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It is not unusual, nor automatically unethical, for a program to charge people who want to participate as a volunteer in a program. Even the Girl Scouts of the USA asks volunteers to pay a very small fee to become an official member (but will waive that fee for anyone who says they cannot afford it), and some Habitat for Humanity chapters and food banks asks groups coming from one organization, particularly from the corporate world, to pay a fee to help cover the costs of staff that set up the site for their feel-good-for-a-few-hours volunteering gig.

Volunteers are not free: people have to screen applicants (and even if a program has an automated system that screens applicants, someone has to be paid to build that system), train those volunteers (again, even if this is an automated system, someone usually has to be paid to build it), support the volunteers, track their progress, etc. Volunteers might be asked to pay for their own criminal background checks or a uniform as well. Most programs that have a cost they ask volunteers to pay will waive that cost for any qualified applicant who says they cannot afford it.

There are also online programs that ask volunteers to pay a fee in order to participate in their virtual volunteering activities. There are the programs I consider ethical, like Business Council for Peace (BPEACE), a USA-based nonprofit that recruits business professionals to help entrepreneurs in countries emerging from conflict to create and expand businesses and employment (particularly for women), like El Salvador and Guatemala. Bpeace asks its Skillanthropists to make a monthly donation during their participation, which both helps cover just a bit of BPEACE’s costs and which makes the volunteers financial investors as well, which can help with retainment. There are also university programs that have pivoted their student volunteering programs abroad to online versions because of the COVID-19 pandemic, and the tuition that students pay to participate helps cover the substantial administrative costs of converting these programs online (including hiring me sometimes – I’ve done workshops for two universities to prepare their administrative staff, partner NGOs and students for virtual volunteering – that work earlier this year lead me to create this robust list of high-impact virtual volunteering projects).

But there are the online programs I consider highly unethical for asking volunteers to “donate.” For instance, there’s a nonprofit that has no list of board of directors or staff – just lots of information about its founder (and, apparently, sole employee), who wants to charge people $250 “to initiate” a request to volunteer with the initiatives it says it has created, like a “teen hackathon” that has no dates of actual hackathons and stock photos (not photos of its supposed events – probably because there haven’t been any). This “organization” also has an emphasis on recruiting volunteers who can develop iOS Mobile Apps so the nonprofit to accept donations, and to “conduct a fundraiser for your app development” for its program. And it wants volunteers to, on its behalf conduct “outreach to employees of matching gift companies” to donate to the “nonprofit” – thereby doubling the gift.

There are also programs, many of which that used to regularly post to the volunteer sections of Craigslist, claiming that if you will “fundraise” (pay) a certain amount for a nonprofit with a dubious, vague mission statement, the nonprofit will provide a letter saying you did a certain amount of community service (volunteering) hours for them – how many hours they will say depends on how much “fundraising” you did (how much you pay them). There’s also “nonprofits” that say you can pay to “take courses online” and then get a certificate asserting how many hours you spent in those “community service” classes.

I first blogged about such scams in 2011, and kept blogging throughout the years about such:

One person got so frustrated with me outing their “nonprofit” for being a scam that they created a Quora question specifically about me.

My advice: NEVER make a donation in order to volunteer online unless the program:

  • is a 501 c 3 listed on Guidestar (if in the USA) or is a long-established, credible PUBLIC university.
  • lists its board of directors, staff members (and their credentials), and yearly financials/annual reports.
  • lists events and program it has undertaken, with dates, number of participants, measures of success, etc. – if it says they do teen hackathons, what were the dates of those hackathons, how many teens participated in each, where were they and where is the list of apps that were developed?
  • will put you in touch with an actual, long-term online volunteer with the program who will answer your questions via phone or video conference.
  • will say, in writing, that the photos on its web site are NOT stock photos but are, in fact, photos of volunteers, clients or other participants (or, if not, has an excellent reason for using a stock photo).

If any news reporter wants to do a story specifically about these virtual volunteering scams and wants the names of actual programs I consider unethical and, possibly, illegal, email me at jayne @ coyotebroad.com (note spaces) and I will be happy to pass over the list I maintain. And I’m happy to be interviewed about these programs and how people can know the difference between legitimate virtual volunteering programs online, like these, and those that are there primarily to take your money.

vvbooklittle

For very detailed information about the qualities of a credible virtual volunteering program, including online mentoring programs, there is The Last Virtual Volunteering Guidebook, available for purchase as a traditional print book or as a digital book. You will not find a more detailed, realistic guide anywhere for working with online volunteers, for using the Internet to support and involve all volunteers, and for evaluating the effectiveness and results of virtual volunteering activities. It’s a book written for those managing programs that want to involve online volunteers or to better support traditional volunteers with online tools, for those that want to improve their existing virtual volunteering programs, and for those undertaking research regarding virtual volunteering for any reason. If you are a consultant that wants to train others regarding virtual volunteering, this is your guide on how to become an expert (along with volunteering online and engaging volunteers yourself, which is essential to be a credible trainer).

August 24, 2020 update: here are four articles from other organizations and consultants that talk about how to evaluate the credibility of a nonprofit or charity before you donate or volunteer:

Also see, from, my web site, these resources on evaluating a nonprofit’s credibility:

  • The Information About & For Volunteers You Should Have on Your Web Site: If your program involves volunteers, or wants to involve volunteers, there are certain things your organization or department must have on its web site. To not have this information says that your organization or department takes volunteers for granted, does not value volunteers beyond money saved in salaries, or is not really ready to involve volunteers.

July 12, 2022 update: I just found a company promoting virtual volunteering to support communities in the developing world – and it requires online volunteers to pay to participate: the one-month fee is $800 and the six-month fee is $2300. These fees are absolutely outrageous and entirely uncalled for. I’m not linking to them, just as I don’t link to other unethical programs, because I don’t want to promote them, but if you want to know the name of such, especially if you are from the media, feel free to contact me.

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help. 

Consequences for faking community service

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Various online forums are packed with questions by people looking to fake their community service required as part of a court sentence, probation or graduation requirement. Community service is so easy to accumulate, and actually doing the hours gets a person all the benefits of any volunteering: references and skills for paid work, accomplishments that can look great on a résumé, a LinkedIn profile or a university application, etc. It’s not just unethical and, in some cases, a violation of court orders that leads to additional charges – it’s stupid to fake community service hours.

Are there ever consequences for faking community service for the courts? Yes. Often, it’s a felony charge from the court and a revocation of probation.

Here’s a sampling of the consequences for getting caught faking community service:

Two women, Kendricia Shaylon Tate and Jordan Lynn Brown, ordered to perform community service, went to jail in Floyd County, Georgia without bond in February 2019, charged with felonies for faking documentation for their court-ordered community service.

In September 2017, the former treasurer of the Wichita County GOP, Jonathan Paul Lyne, on probation for drug and tampering charges, was accused of faking his community supervision. He had to serve 180 days in the county jail before being transferred to a substance abuse felony punishment facility.

Illinois resident Russell Phillip was sentenced to 2 1/2 years of probation and 25 days in the sheriff’s work program in April 2017 for creating a charity that sold letters claiming completion of court-ordered community service hours. In addition to the work program, Phillip was ordered by the judge to pay about $900 in costs and pay the probation department $25 a month for the next 30 months. He operated a flower shop and also ran a program called “Flowers for Heroes” that was registered with the probation department as a place where people could do court-ordered community service.

Courts getting tougher re: online community service, a review of some of the actions courts are taking to prevent the faking of commuity service. 2017 January 12

Selling community service leads to arrest, conviction, a blog about the legal action that lead the demise of the unscrupulous Community Service Help, and about how the owner of the notorious the Caffeine Awareness Association pled guilty to a false-filing felony. 2016 July 01

A central New York woman was jailed in January 2015 for allegedly providing forged paperwork to Chester Town Court indicating she had completed community service that she had been directed to do for an earlier misdemeanor attempted criminal possession of stolen property conviction, police said. Kristen L. Kozerski, 33, of Newfield was charged with second-degree forgery and first-degree offering a false instrument for filing, both felonies, after an investigation by State Police. The arrest was the second in less than a year of someone who filed a forged community service form in Chester Town Court. Richard D. Didelot, 40, of Columbia, South Carolina, was charged in May with counts of falsifying business records and offering a false instrument for filing after Chester Town Justice James McDermott became suspicious of forms he filed and checked whether he performed community service. He pleaded guilty to second-degree offering a false instrument for filing, a misdemeanor and was fined $250 and sentenced to a conditional discharge.

Sandy Springs, Georgia Parks and Recreation Director Ronnie Young is out of a job after he admitted forging a signature on his son’s court-ordered community service form. His son, Reid Young, was sentenced to 60 hours of community service after he was arrested for underage alcohol violations. A secretary in the county probation discovered the fraud while reviewing time from Reid Young, who was ordered by the judge to redo the hours elsewhere.

Musician Chris Brown was given 1,000 hours of community labor for faking his community service in 2013.

Dominick Iervasi, an 18-year-old New City, New York resident, was first sentenced in 2010 over a motor vehicle incident, but then he faked documents, claiming he had completed 25 hours of court-ordered community service, and was charged in 2012 with two counts of first-degree offering a false instrument for filing, a felony.

Here are resources if you have been assigned community service by a court or as a requirement for graduation. And here are resources if you want community service / volunteering for university applications or just to establish yourself as a leader in your community, for whatever reason.

I blog about this issue a lot, FYI.

cover of Virtual Volunteering book with hands raising up various Internet connected devices

The Last Virtual Volunteering Guidebook offers detailed advice that would help any court understand how to evaluate the legitimacy of an online volunteering program. It’s geared towards nonprofits, charities, government programs, schools and others that want to involve online volunteers and to use the Internet to support ALL volunteers, including onsite volunteers, but any court or probation officer would find it helpful, as more and more people assigned community service need and seek legitimate, credible online volunteering options. If you are worried about how such volunteering is “real” and how you would verify such community service, this is the resource that will help you.

If you have benefited from this blog or other parts of my web site or my YouTube videos and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help. 

Involving volunteers: a cop out for paying staff?

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Nurses in the Philippines are angry. They are being forced to work for free, or for a stipend on which they cannot live, while the hospitals where they are working call them “volunteers.” Some hospitals are even charging nurses for their “volunteer” work experience. Thousands of graduate nurses are paying hospitals and working for months without salaries under the guise of “training,” so the nurses can gain work experience and have an improved chance of being employed as a regular staff eventually. As a result of this exploitation, nurses have filed cases against four hospitals through the Philippines Department of Labor and Employment – National Labor Relations Commission in February and March. Nurses have also sought the help of a Philippines political party, the Ang Nars Party, which has been using its Facebook page to highlight their campaign against what they are calling “false volunteerism”. (Thanks, oh-so-awesome DJ Cronin, for the heads up about this situation!)

You can read more about this situation at the Nursing News, March 2, 2017, but be warned: this is a click-bait site, packed with advertising banners and in-text advertising links.

I am, of course, outraged about this situation in the Philippines. It’s the same outrage that prompted me to call on the United Nations to defend its involvement of full-time, unpaid interns. It’s not only horrible that these nurses are being exploited; these kinds of actions create campaigns opposed to some or all volunteering (unpaid work). No doubt the hospitals in the Philippines have happily talked about the value of volunteering only in terms of money saved in not paying staff, just as ILO, the Johns Hopkins University Center for Civil Society Studies, UNV, and others have encouraged them to do.  The result of this exploitation will be a further backlash against all volunteering in hospitals in the Philippines – and beyond. The fight against unpaid internships hurts volunteering. And all of this is because so many organizations see volunteers only as a way to not pay staff, to save money.

If you do not have a  written statement that explains explicitly why your organization reserves certain tasks / assignments / roles for volunteers, including unpaid interns, and that statement has NOTHING to do with not having enough money to pay staff, then you have no business involving volunteers, or unpaid interns, or whatever it is you want to call people you aren’t paying for work.

Good luck to the nurses in the Philippines. And good luck to hospitals in justifying future engagement of volunteers after making so many enemies to the term.

Also see:

Yes, I love court-ordered community service folks

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graphic by Jayne Cravens representing volunteersThe Oregon Volunteers Commission for Voluntary Action and Service recently hosted meetings all over the state of Oregon with representatives from nonprofits, religious organizations and government agencies that involve volunteers, and volunteers themselves, to gather information to use in the 2016-18 Oregon State Service Plan and prepare a report for the Oregon Legislature on how to strengthen volunteerism and engagement.

I attended the Washington County meeting. Not many people attended, unfortunately, but the attendees that were there were enthusiastic and ready to work. The second best part of the meeting, for me, was watching one of the commission board members begin to realize just what a pain in the neck requests to nonprofits from corporations for group volunteering activities can be.

The best part of the meeting, for me, was when Sarah Delphine of Hillsboro Parks & Recreation said she loved working with court-ordered community service folks, and I immediately demanded a high-five. Because, for the most part, I love them too. I’ve had good experiences with them as online volunteers.

Oh how that point of view puts me on the outs with so many managers of volunteers! There are regularly rants on various online groups from people that hate working with court-ordered community service folks – or anyone being required to provide community service, including students volunteering as part of a class assignment. “They aren’t really volunteers! I shouldn’t have to work with them!” Gnashing of teeth, pulling of hair…

I approach management of volunteers as community engagement. I’m not just trying to get work done; I’m trying to build relationships and engage with the community, however I might define the community. Organizations I work for often want to engage a diversity of community members – and if they don’t, it’s something I push very hard for. And that includes engaging with community members who are far from perfect.

Let me be clear: I’m not going to involve anyone as a volunteer, online or onsite, that I don’t think is appropriate for the organization, court-ordered or not. I’m not going to create a volunteering assignment just to involve a particular kind of person or a particular group if I don’t think that assignment has real value to the organization where I’m working. I will tell a volunteer – or a group of volunteers, even from a very well-known Fortune 500 corporation – “No, I don’t think we can accommodate you as a volunteer. You might try looking on VolunteerMatch for something else.” My goal is to serve the mission of the organization, and that often means saying no to someone who wants to volunteer. I won’t lower the standards of the organization for anyone.

That said, I’ve worked with about half a dozen online volunteers that were ordered to perform community service by the court, and all have been terrific. And all were VOLUNTEERS, and I treated them as such.

Not everyone who has contacted me to volunteer online to fulfill a court order has ended up volunteering with me. Most disappear after I write them back – just as most people that inquire about volunteering in general disappear. Why do most folks disappear? Because it’s so easy to say “I want to volunteer with you!” So easy to send that email, send that text, make that call. But it’s much harder to actually do it, court-ordered or not – it dawns on folks that, oh, volunteering, online or onsite, really does take time and effort, and they fade away, off to look at some other shiny something they read about online.

My first communication with every person that wants to volunteer notes, among other things, that they have to get permission from the court or their probation officer BEFORE they start volunteering with me if they are wanting to volunteer to fulfill such an obligation. Many times, they don’t get the permission – the court or probation officer says no. So that’s another factor that’s kept the numbers of court-ordered folks I’ve worked with quite low. But for the half a dozen folks who did get permission to volunteer online with me: they were terrific volunteers. They got the assignment done, they did the assignment correctly, they did it on time, they stayed in touch – and, in addition, they volunteered more hours than they had to by the court. One guy stuck around for a few months doing small online assignments for me, going far beyond anything the court had asked for. And I thanked them, just like I did with any volunteer: they got listed on a web page that named them and what they did, along with all other volunteers, they got an email thank you from me, they got invited to focus groups, and on and on.

I really want to help people doing court-ordered service to volunteer. That’s why I created a web page specifically to help guide them. And that’s why I created a web page of where to find virtual volunteering & home-based volunteering with established nonprofits – because there are so many companies out there claiming to give court-ordered community service folks the hours they need for a small fee (please do NOT pay a company for online community service!).

You can involve court-ordered community service volunteers without lowering your standards for volunteers. But don’t say no to someone who needs volunteering time for a court or probation just because its mandatory service, because it’s not pure volunteering – whatever that is. Put the person through all the same screening and orienting you do for any volunteer candidate. If they make the cut, bring them on board. If you see volunteer management as community engagement, as something so much more than just getting work done, there’s no reason not to.

vvbooklittleWant to know more about the realities of engaging volunteers online? Hey, there’s a book for that! The Last Virtual Volunteering Guidebook is available for purchase, as a hardback book or an e-book. You will not find a more detailed guide for using the Internet to support and involve volunteers! It includes extensive information on safety and confidentiality, for those wanting to use such as an excuse for not involving online volunteers, court-ordered or not – and has specific advice regarding working with court-ordered volunteers.

Courts being fooled by online community service scams

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July 6, 2016 update: the web site of the company Community Service Help went away sometime in January 2016, and all posts to its Facebook page are now GONE. More info at this July 2016 blog: Selling community service leads to arrest, conviction

Also note that The Last Virtual Volunteering Guidebook offers detailed advice that would help any court understand how to evaluate the legitimacy of an online volunteering program. It’s geared towards nonprofits who want to involve volunteers, but any court or probation officer would find it helpful, as more and more people assigned community service need legitimate, credible online volunteering options.

— Original blog from 2011 below —

As I’ve blogged about before, there is a for-profit company based in Florida, Community Service Help, Inc., that claims it can match people have been assigned court-ordered community service “with a charity that is currently accepting online volunteers” – for a fee, payable by the person in need of community service. But the community service is watching videos. Yes, you read that right: you pay to get access to videos, which you may or may not watch, and this company then gives you a letter for your probation officer or court representative saying you did community service – which, of course, you didn’t. – you watched videos.

Another of these companies is Community Service 101, which charges a monthly fee for users to track and report their hours – something they could do for free on a shared GoogleDoc spreadsheet. There’s also this nonprofit, Facing the Future With Hope, which also offers to find online community service, for a fee. And there’s fastcommunityservice.com, which claims that you can work off your court-ordered community service hours by taking an online “Caffeine Awareness Course.” It’s a $30 fee to take this “course” and get their letter saying you have done community service – which you have NOT, because taking an online course is NOT COMMUNITY SERVICE. And, not to be outdone is completecommunityservice.com, which follows the same model: pay a fee, get a letter that says you did community service.

At least one of these companies is affiliated with Terra Research Foundation; it didn’t have a web site when I first started blogging about this back in January, but it does now, and it’s now listed on Guidestar as “Terra Foundation”, however, the web site has no listing of staff or their qualifications, no listing of these offices they say they have all over the USA, no listing of board members, no listing of current projects, no testimonials from those benefiting from their projects, no listing of specific nonprofit organizations they have collaborated with/assisted, no annual report, no budget information, and on and on.

If it’s a for-profit company saying they can help you with community service for the court, you should be able to find on their web site:

  • A list of courts, by name, city and state, that have accepted community service arranged through this company (not just “courts in Florida”, but “the circuit court of Harpo County, Florida)
  • An official statement from a court – ANY court – saying, “We endorse such-and-such company for getting your court-ordered community service done”
  • A list of “charity partners” or nonprofit partners or government agency partners that use this service
  • The names of staff at the company and their credentials to show their experience regarding online volunteering or community service.
  • A list of all fees – specific dollar amounts – on the home page (not buried on the web site)
  • A scan of a letter they have provided to a court, a probation officer, a school, a university, etc. (with the contact name for the person blocked out, ofcourse), so you know exactly what the organization says to confirm community service.
  • A list of every court, school and university that has accepted the community service hours this company has ever arranged for anyone.

Good luck finding this information on the web sites I’ve mentioned in this blog. The information is NOT there.

If it’s a non-profit company, you should be able to find on their web site:

  • Their most recent annual report that notes their income and expenditures for their last fiscal year
  • The names of the board of directors
  • The names of staff and their credentials to show their experience regarding online volunteering or community service.
  • A list of courts, by name, city and state, that have accepted community service arranged through this company (not just “courts in Florida”, but “the circuit court of Harpo County, Florida”)
  • An official statement from a court – ANY court – saying, “We endorse such-and-such company for getting your court-ordered community service done”
  • A list about specific activities that people do as volunteers through the nonprofit organization
  • A list of “charity partners” or nonprofit partners or government agency partners that use this service
  • A list of all fees – specific dollar amounts
  • A scan of a letter they have provided to a court, a probation officer, a school, a university, etc. (with the contact name for the person blocked out, ofcourse), so you know exactly what the organization says to confirm community service.
  • A list of every court, school and university that has accepted the community service hours this company has ever arranged for anyone.

Again, this information is NOT THERE on the web sites I’ve already mentioned.

While I have no issue with a nonprofit organization, or even a government agency, charging a volunteer to cover expenses (materials, training, staff time to supervise and support the volunteer, criminal background check, etc.), I have a real problem with companies charging people for freely-available information.

I also have a big problem with judges and probation officers accepting online community service that consists of a person watching videos. Watching a video is NOT community service. Listening to a lecture is NOT community service. Watching an autopsy is NOT community service. Courts can – and do – sentence offenders to watch videos or listen to a lecture or watch an autopsy, and that’s fine, but these activities are NOT COMMUNITY SERVICE.

Sadly, courts are sometimes not catching the scam until it’s too late: I’ve been contacted by representatives of two different court systems, both in California, who had approved court-ordered community service by people who used one of these companies, not realizing that the people had just paid a fee for a letter and had not done any community service at all (and both representatives said watching a video or taking a course is NOT community service in the eyes of the court!).

You can read about what happened when I started investigating Community Service Help, Inc. in January and reported them to the proper authorities, and what the company’s reaction was (not good!). And you can read the nasty comments that are showing up on that original blog – the people who are running these unscrupulous companies are definitely feeling the heat!

I wish I could spend time reporting each of these companies to the State Attorneys General for each state where they reside, but I just do not have the time; it’s a lot of forms to fill out.

In that original blog, I asked if organizations that claim to represent the community service sector such as the Corporation for National Service or AL!VE would investigate and take a stand regarding these companies – to date, they have done nothing.

I’ve contacted the following organizations today about these unscrupulous companies, urging them to investigate. Let’s hope those who can really do something about these companies will do so!

American Probation and Parole Association

U.S. Probation and Pretrial Services System

Federal Probation and Pretrial Officers Association (FPPOA)

National Association of Probation Executives

American Correctional Association

And one final note: I’ve been lucky enough to have involved some court-ordered folks as online volunteers – I say “lucky enough” because they have all of them have ended up volunteering for more hours than they were required to do, and been really great volunteers. And, no, I did not charge them!

Also, here’s free information on Finding Online Volunteering / Virtual Volunteering & Home-Based Volunteering with legitimate organizations.

November 6, 2012 update: I just got got email from a TV reporter in Atlanta, Georgia who used my blogs about this scam to create this excellent video about this scam and the people behind it. Thanks Atlanta Fox 5!

February 2013 update: Here’s the latest on what’s going on with this company.

July 6, 2016 update: the web site of the company Community Service Help went away sometime in January 2016, and all posts to its Facebook page are now GONE. More info at this July 2016 blog: Selling community service leads to arrest, conviction

My voluntourism-related & ethics-related blogs (and how I define scam)

The blog you just read is the most popular blog I have ever published. Please note that I have no funding to do this research that I do on unethical community service, and some of these people that run these programs get incredibly angry at me for bringing them to the attention of law enforcement – one even threatened legal action against me, complete with letters to my employers, texts to my family and some very nasty social media posts. I do this research and these awareness activities entirely on my own, with no financial support for such. If you have benefited from this blog or other parts of my web site or my YouTube videos and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.

online volunteer scam goes global

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At the start of this year, I outed a shady company in Florida, Community Service Help, Inc., that sells community service hours: the company claims it can match people have been assigned court-ordered community service “with a charity that is currently accepting online volunteers” – for a fee, payable by the person in need of community service to the company. However:

  • There is no list on the company’s web site about what people do as online volunteers through the company, and no list of “charity partners” that use this service.
  • There is a list of testimonials from people who have supposedly used the service — testimonials which all sound amazingly the same, as though they were all written by the same person.
  • There is also no listing of the names of the staff people and their credentials to show their experience regarding online volunteering or community service.
  • It’s statement on its home page, The only place to complete your court ordered community service online!, is a blatant lie! It’s NOT true! There are many places to complete online volunteering for court ordered community service – FOR FREE
  • The company has no profile on Yelp.com.
  • And the final kicker: no online volunteering service is performed at all. Instead, in return for your fee, you get access to online videos that are supposed to help you be a better person. The people who use this service do no activities other than watching videos as their “community service.” Through a nonprofit organization in Michigan, the company arranges for paperwork to be sent to the court or probation officer that says the paying customer has completed the “community service” and how many hours they spent doing such.

I call this a scam because I’m sure any court that has accepted these community service hours has no idea that no community service was actually performed. I’m sure the judges or probation officers have no idea that all the person did to complete his or her community service hours was to pay a fee and watch videos on his lap top or smart phone (or, at least, someone watched those videos — who knows who!), that there was no completion of an actual activity that helps a nonprofit, a government agency or those such agencies serve. And, finally, there is NO need to pay this company to find online community service – here is a list of credible organizations that involve online volunteers – freely offered!

Just how unscrupulous is Community Service Help, Inc.? The company now proudly has a tag on its web site as featured on NBC news! per an investigative piece done by an NBC affiliate out of Columbus because of my original blog outing this company as a scam!

It’s a story that just keeps on giving. And here’s the latest: this scam has gone global! A comment was submitted to my blog, by katy_electrician@yahoo.com, which said, in part:

Court ordered community service is a new way punishment. Are you looking for community service .To gets started just check your email first and follow the directions to see if you need an online time sheet. Most people will not need an online time sheet for court ordered community service. If you read the guide and find that you do need the online time sheet just follow the directions and we will help you set it up. After you read the CS101 Community Service Guide you will discover how easy it can be to find court ordered community service options and your assignments will start coming as fast as you can complete them.1.Sign up Online2.Receive your Assignments3.Record your hours worked online4.Print out your completed time sheet Keep the judge Happy and Stay Outta Jail!

You can read the entire message for this latest scam here. I did some digging, and found the first paragraph of the same post on Topix, and it seems the person promoting this scam is in Dhaka, Bangladesh.

Yes, that’s right: this company hired someone to promote his or her scam, and the person not only keeps forgetting to include the web address for the company, the person submitted the information to a blog that is fighting against these kinds of scams!

Sigh.

If you need community service hours, and you want to engage in online volunteering for those hours, here is a long list of credible organizations you can volunteer with. No fee to me required – I offer this list of fully vetted, credible organizations freely. This is a list of real virtual volunteering. There’s even advice on the page on how to negotiate with a court representative regarding performing your community service online (not all courts will accept such!).

Here’s also a web page to help you if you want to perform your court-ordered community service onsite, in-person – again, freely offered by me.

See this blog for more info on how to identify these online community service scammers – not just for those assigned community service – probation officers, court representatives, judges, you need to read this page as well! and other such companies.

November 6, 2012 update: I just got got email from a TV reporter in Atlanta, Georgia who used my blogs about this scam to create this excellent video about this scam and the people behind it. Thanks Atlanta Fox 5!

February 2013 update: Here’s the latest on what’s going on with this company.

July 6, 2016 update: the web site of the company Community Service Help went away sometime in January 2016, and all posts to its Facebook page are now GONE. More info at this July 2016 blog: Selling community service leads to arrest, conviction

My voluntourism-related & ethics-related blogs (and how I define scam)

Tags: court, probation, community, service, home, home-based, arrest, arrested, DUI, volunteer, volunteers, lawyer, lawyers, legal, virtual, volunteering, microvolunteering, micro

Volunteers are suing!

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In May 1999, two America Online volunteers in the USA filed a class action lawsuit against AOL, claiming that AOL online volunteers performed work equivalent to employees and thus should be compensated according to the Fair Labor Standards Act.

Yes, a for-profit business involved online volunteers. It happened all the time. It still happens. These online volunteers moderated chat rooms and message boards, kept online areas up-to-date, helped new users, helped with technical issues, etc. In return, they got perks like free AOL access.

AOL was the Facebook of its day; if you didn’t have an AOL keyword, you weren’t really on the the Internet. Back then, TV commercials didn’t just say a company’s web site address, they ALSO said a company’s AOL user name. And at its peak, AOL had more than 14,000 online volunteers.

But something went wrong. Maybe it was when the volunteers started looking at AOL’s massive profits. Maybe it was when some long-term volunteers were dismissed and they felt cheated. Whatever it was, volunteers started getting angry. The plaintiffs detailed how AOL’s online volunteers — called Community Leaders — had to undergo a thorough, three-month training program and were required to file timecards for shifts, work at least four hours per week, and submit detailed reports outlining their work activity during each shift. In response, AOL began drastically reducing volunteer responsibilities. According to Wikipedia, by 2000, nearly all Community Leaders had lost content-editing rights and no longer provided customer service or technical support to AOL customers. Other AOL online volunteers joined the lawsuit. In February 2010, the United States for the Southern District of New York gave preliminary approval to a settlement between AOL and the Community Leaders totaling 15 million dollars. Final approval was granted in May 2010.

Well, here we go again: AOL is now again being sued by online volunteers – by Huffington Post unpaid writers. The Huffington Post site was sold for $315 million and as many as 9,000 unpaid bloggers for the Huffington Post that have contributed the content that helped the web site’s price tag soar want to know where their share of the money is. They see themselves as responsible for that hefty price tag – and, really, why shouldn’t they?!

Should nonprofits that involve volunteers be worried about this turn of events? Yes, if they talk about volunteers in terms of money saved. If they talk about how much an hour of volunteer time is worth in terms of dollars. If they say things like, “We would never have enough funds to pay people to do what volunteers do.” If they say, “We have too much for our paid staff to do, so let’s find some volunteers.”

Consider this: was the value of the original AOL volunteers back in the 1990s really their unpaid time? Or was it that the tasks they were doing were best done by volunteers, by people who were there because of the passion they felt for a subject matter and not because of a paycheck? Not that paid employees can’t have passion and dedication – but do you have a different feeling when you are dealing with an organization’s representative that is a volunteer, as opposed to an employee? Does Girl Scouts of the USA, for instance, have most of its program delivered by volunteers because it saves money (not having to pay staff to do those things), or because of the long-term ties to communities that volunteers create, and because things like troop leadership are actually best done by volunteers? Just as some jobs are best done by paid employees, wouldn’t you say some nonprofit jobs are best done by unpaid staff? AOL’s original online volunteers were usually recruited from the more active users of a particular online forum; they were, therefore, genuinely passionate about the area for which they volunteered their time, and that enthusiasm often resulted in a greater sense of community on AOL. The online forum culture on the site changed drastically when volunteers started being let go – and not for the better. AOL never recovered from that change, and users fled to other online communities.

If AOL had talked about its online volunteers in different terms that had nothing to do with money — constantly and consistently — would AOL have still been successfully sued? I’m not so sure.

One of the many things that used to drive me crazy about the now defunct Association for Volunteer Administration (AVA) was how, after every annual conference, AVA representatives would brag about how much money was taken in. Myself and others would say, “Yes – on the backs of volunteers, the people who delivered all of your conference workshops but whom you did not pay.” I was often one of those unpaid presenters. We weren’t being involved because volunteers were best for the task at hand – we were involved because we both sold tickets and didn’t cost the organization anything.

Take a look at what you are saying about your organization’s volunteers. What’s written on your web site and in your annual report? How are you talking about their value? How are you talking about why your organization involves volunteers?