Tag Archives: community

No fooling: advice for volunteers

graphic by Jayne Cravens representing volunteersMy consulting work is focused on helping nonprofits, NGOs, government programs, etc. But I monitor online sites like Quora, Reddit and YahooAnswers, as well having conversations with various people, and the result of that is that I have found many people are struggling with a whole host of issues related to their own volunteering – or attempts to volunteer.

So many corporate folks thought all potential volunteers needed was a web site to search for opportunities. But while such sites have proliferated, guidance on how to choose a volunteering assignment, the options available, things to consider before signing up, even how to complain about a volunteering experience, are severely lacking.

Because of this lack of guidance for volunteers and people that want to volunteer, I created a section on my web site focused on helping people who want to make a difference in some way, through volunteering or through a career. The pages also are meant to help people who are assigned community service by a court or by a school, not only to help them access opportunities but also to move beyond “I have to do this so I am.” Please note that the pages do have advertising – clicks on ads help me pay the costs of hosting my web site, including the blog you are reading now, and pay for Internet access. Please also note I receive no funding for the time I spend researching topics and creating materials for this blog or my web site. 

The resources also include:

Detailed information for teens that want or need to find community service or volunteering tasks.

Ways you can volunteer, no matter how young you are (a lot of folks are under 13 but really, really want to do something)

Advice for family volunteering – volunteering by families with children.

Advice for volunteering as a group / volunteering in a group and a special page of advice specifically regarding group volunteering for atheist and secular volunteers (how to find welcoming opportunities for groups of volunteers that are not religious-based/faith-based).

How to find or create volunteering opportunities to help seniors / elders / the elderly that moves well beyond the “go be nice to old people” advice on other pages. 

Advice for finding volunteer activities during the holidays (spoiler alert: start looking in as early as August – not even kidding).

Online Volunteering / Virtual Volunteering: finding volunteering tasks you can do from wherever you are in the world. While my book with Susan J. Ellis, The Last Virtual Volunteering Guidebook, is focused on helping organizations, this page is meant to help people that want to be online volunteers.

Volunteering to help after major disasters for those that have ever wanted to help people affected by a sudden event like an earthquake, flood, tornado, hurricane, fire or human-caused event, this resource details what you need to do NOW. 

Volunteering to address a volunteer’s own mental health, designed to help a person have realistic expectations for volunteering to address his or her own loneliness, depression, anxiety, etc., and to avoid an experience that will make the volunteer feel worse instead of better.

Volunteering with organizations that help animals and wildlife. This is one of the most sought-after types of volunteering, and many people think they should pay large amounts of money to go overseas and help wildlife (and that wildlife is, in fact, being exploited and endangered by these volunteers).

Volunteering on public lands in the USA. While national parks, national forests, national monuments, federally-managed historic sites, Bureau of Land Management land, state parks, wetlands, etc. have fairly decent and easy-to-find information for potential volunteers, there’s no one page that tells people what all of their options are – I’ve tried to address that.

Using your business skills for good – volunteering your business management skills, to help people start, expand or improve small businesses / micro enterprises, to help people building businesses in high-poverty areas, and to help people entering or re-entering the workforce.

Volunteering in pursuit of a medical, veterinary or social work degree / career – volunteering that will help build your skills and give you experience applying skills to work in these fields.

Ideas for Leadership Volunteering Activities. These are more than just do-it-yourself volunteering – these are ideas to create or lead a sustainable, lasting benefit to a community, recruiting others to help and to have a leadership role as a volunteer. These can also be activities for a Capstone project, the Girl Scouts Gold Award, the Duke of Edinburgh’s Award (U.K.), a mitzvah project, or even scholarship consideration. This is also a resource for any person that wants to create his or her own volunteering activity.

Fund raising for a cause or organization – how to raise money for a nonprofit, non-governmental organization (NGO), charity or program you care about.

Crowdfunding for a personal cause: raising money to help with health care costs for a sick family member, someone in a dire financial crisis, etc. (as opposed to raising money for a nonprofit)

Donating things instead of cash or time (in-kind contributions) – do people living in poverty, or people after a disaster, really want your used shoes, your used clothes, your used car, etc.?

Creating or holding a successful community event or fund raising event – before you throw a concert or marathon or comedy show or whatever to raise money, read this.

How to make a difference internationally / globally/ in another country Without going abroad. Yes, there really are ways you can help without moving or traveling.

Ideas for Funding Your Volunteering Abroad Trip. This resource includes suggestions of ethical programs and questions to ask any program that wants your money to give you your feel-good short-term volunteering experience in another country.

Tax credits for volunteering – advice for residents of the USA.

How you can advocate for an issue important to you. If there is something you want to tell people about, to prompt them to care, even to prompt them to action, this resource is for you.

Also see my blogs to discourage people from voluntourism and the dangers of “volunteering” to help wildlife abroad.

If you have benefited from this blog or other parts of my web site and would like to support the time that went into developing material, researching information, preparing articles, updating pages, etc., here is how you can help.

Wizard Activist School & A Leadership Academy

Back in the 1990s, when I directed the Virtual Volunteering Project, I researched and wrote about the phenomena of online fans of TV shows, performers and sports teams using the Internet to organize volunteering, donations and other support for various causes and nonprofits. I thought it was such a splendid example of both online volunteering and DIY volunteering. Fans of The X-Files, Buffy: the Vampire Slayer, Star Trek and various sports teams were engaging in largely self-driven activities to raise money for certain nonprofits and raise awareness about what those nonprofits were trying to address. Often, these fans started engaging in philanthropic activities with no direct prompting from any charity or celebrity.

More than 20 years later, this kind of fan-driven philanthropy is still happening – so much so that I long gave up trying to track it. But some initiatives still stand out, and one of those is the Harry Potter Alliance (HPA). I’ve written about them before, back in 2011, but one of their more recent efforts deserve attention: they now host an online Wizard Activist School. This online school allows enrollees to complete modules to develop skills regarding effective activism, including:

  • Elevator Pitches
  • Goal Setting
  • Mission Statement Development
  • Member Engagement
  • Hosting an Event
  • Conflict Resolution
  • Leadership Styles
  • Social Justice 101
  • and more.

This may be the most ambitious project by a fan-based philanthropic group I have ever seen. I absolutely will be taking it – I know how to do all this, I’ve led workshops in many of these subjects myself, but I want a Wizard Activist School certificate!

My only criticism: lots of “click here” links on the web site. The web site needs to be accessible, and that starts with descriptive links.

In addition, the Harry Potter Alliance also sponsors the Granger Leadership Academy, an annual onsite event now in its fifth year. The next one is in Philadelphia, March 21-24, 2019 and it is limited to just 200 people. “if you’ve ever wondered what your own heroic tale would look like, this is your moment.” The Academy brings in experienced activists and leaders to provide attendees – most, but not all, women – with training based on the kinds of dynamic, collaborative, strategic leadership Hermione Granger exhibited in the Harry Potter books.

One of the reasons I find all of this fascinating is that there are constant laments that younger generations aren’t volunteering, aren’t joining traditional civic groups like Rotary, Optimist, Lion’s, etc. And all I can say is that younger generations ARE volunteering, ARE getting involved in their communities – but they are doing it in different ways. Maybe the local civic group didn’t bother to create any social media channels to talk about their work, haven’t updated their web site in years, and have spent more time complaining about declining numbers than trying to do an honest assessment of why that is happening.

Still trying to volunteer, still frustrated

Back in February 2012, I wrote a blog called I’m a Frustrated Volunteer. It was about how often people try to volunteer but run up into so many roadblocks: incomplete, hard-to-understand information on the organization’s web site, lack of followup by the organization after the person expresses interest, no clear direction or support when they are trying to complete a volunteering task, etc. So often, when organizations, especially schools, tell me they can’t find volunteers, the problem is, in fact, they are turning potential volunteers away per the aforementioned challenges.

In that blog, I admitted that the frustrated volunteer wannabe I was describing was, in fact, ME, based on my experiences trying to volunteer oh-so many times since September 2009, when I moved back to the USA – Oregon, specifically. I noted that the upside with all this frustration was that my own attempts to volunteer had made me a better consultant and better manager regarding volunteer engagement, and the experience had generated a lot of new resources on my web site. Those experiences as a frustrated volunteer also influenced my writing of The Last Virtual Volunteering Guidebook.

It’s six years after that blog. Am I still a frustrated volunteer?

Yes. Yes, I am.

Here are some experiences I’ve had in trying to volunteer over the last few years:

  • I wanted to volunteer at the local high school. I was ready to help with their drama club, their speech team, or any other club or class where my expertise might help the students. The home page for the school doesn’t even have the word volunteer on it. Once you find the page for potential volunteers, it has just three paragraphs: no information about what volunteers do, the minimum amount of commitment required, etc. The lead statement is “Our volunteers contribute more than $1.6 million worth of help each year — the equivalent of about 12 extra hours of adult time for every student in the district.” Yes, that’s right – volunteers are great because it means the school doesn’t have to hire people to do that work! Next…
  • I wanted to explore volunteering with a local public service agency that supposedly involves volunteers in auxiliary support roles for staff engaged in a very intense activity. The web site has no info about this auxiliary, though I’m sure it exists. I wrote the person who is in charge of agency’s more labor-intensive, time-intensive volunteering. He wrote back and said he had some PDFs he could share with me about the program – but offered no summary of what the program was about, the application process, etc., and certainly no encouragement – I felt like I was bothering him. And why isn’t this information on the web site? He never said why. Next…
  • I’ve wanted to volunteer to help girls go camping or to become leaders or to use tech both safely and to explore careers, but Girl Scouts doesn’t do those kinds of activities where I live, and another group that I thought did those things never got back to me after my TWO applications to volunteer. Next…
  • I was interested in volunteering at a nearby jail to help people regarding résumé writing, finding volunteering after incarceration in order to build community ties and skills, interviewing skills, etc. But when I tried, I was told a religious-based organization was in charge of all of these volunteering activities, and I would need to contact that religious-based organization. I am not of that religion – in fact, I am not religious at all, and I felt like I wouldn’t be welcomed because I’m not religious and wouldn’t be helping from a faith-based motivation. I submitted my application, but I never heard anything back from the church in charge of the program. Next…

What volunteering has worked out for me?

  • There’s a woman in the town where I live who is trying to start a nonprofit, and I’ve been able to help her with by-laws, writing a mission statement and other basic requirements.
  • I still help Bpeace on occasion as an online volunteer. And, BTW, Bpeace is awesome – check them out.
  • I signed up online to help at a forum for candidates running for a particular office. I ended up being the greeter at the sign-in table, something that I actually really enjoy. I wasn’t given much guidance – good thing I’ve worked a LOT of registration tables over the years. But it was over in just three hours. No more candidate forums until the Fall, before the November election.
  • I’m still volunteering online with TechSoup, contributing information to their community forum.
  • I’m serving on a citizens’ committee for public safety in the town where I live; after a year, the committee has come up with exactly zero recommendations to police and fire or the city council regarding safety in our town, and other committee members have balked at my ideas regarding pedestrian and bicyclist safety. Still, she persisted…

Online volunteering is super easy to find, as always, and I love it. But I continue to be frustrated in my attempts to be an onsite volunteer in activities that I feel a personal passion about. And I know that this is a chronic problem. Wouldn’t it be great if, instead of campaigns to get people to volunteer, we had funding and training for nonprofits, public sector agencies and schools about how to appropriately on-board and engage volunteers?

So, what volunteers has your initiative been turning away?

More on this subject:

 

online communities, sexual harassment & hate speech – UNESCO weighs in

During the 62 Session of the Commission on the Status of Women (CSW62), UNESCO participated in an event exploring the role of online communities in relations to sexual harassment and hate speech. The event took place on 13 March at the Permanent Mission of Finland to the United Nations in New York and other partners were Ministry of Social Affairs and Health in Finland, National Institute for Health and Welfare and Kenya Human Rights Commission.

Interventions to combat the online hate speech were presented including a guidebook, #WeWillNotBeSilent – What is hate speech and what it has got to do with gender? (PDF)

This multi-stakeholder effort raises awareness of the (sexist) hate speech and offers guidance for youth on responding and preventing (sexist) hate speech online.

Currently, 1 in 5 women using the Internet lives in countries where abuse of women is likely to go unpunished and 73 percent of women online have experienced some form of online violence.

Gender equality is one of UNESCO’s global priorities and well reflected in UNESCO’s interventions. These include efforts to counter online hate speech, empowering women and girls to harness digital and media literacy skills, promoting the safety of women journalists and gender parity in media. UNESCO is also addressing the issue through the development of international frameworks to build an open, human rights based, accessible and pluralistic knowledge societies and media environments.

Also see this publication, Countering online hate speech

More:

Online volunteers link communities with donors, trainers & partners

From February 2001 to February 2005, I had the pleasure of directing the United Nations Online Volunteering service, based on Bonn, Germany at the UN Volunteers program, part of UNDP. Originally launched as a part of NetAid, the service is a platform for UN agencies, UN volunteers, independent NGOs, government community programs and other mission-based initiatives working in or for the developing world to recruit and involve online volunteers. I continue to read all updates about the service, on the lookout for emerging trends, new challenges and suggested practices.

Below are links to updates from UNV’s OV service blog in 2015, 2016 and 2017 that are great examples of how virtual volunteering is about so much more than just completing tasks, and how the value of volunteers – online or onsite – isn’t the amount of hours they give, or a monetary value for those hours.

I have to admit that the story about the International Telecommunication Union (ITU) engaging online volunteers was a pleasant surprise, given how reluctant they were to engage with online volunteers back in 2001 or so. And it’s also worth noting that most of the blogs are written by online volunteers:

Online volunteers link a community in Africa with donors, trainers and partners
17 July 2017
Lake Nokoué is on the southern coast of Benin in West Africa. It is a community threatened by pollution and deforestation, and is also affected by congestion from sediments and the traditional acadja fish farming practice. Online volunteers played a substantive role in mobilizing a grant of USD 40,000 from the GEF Small Grants Programme for the Benin NGO “Association des Propriétaires d’Acadja de la Commune de Sô Ava” (APACSO). They also helped identify an expert in aquaculture to deliver an onsite ten-day training in fish farming for youth, women and low income fishermen, funded by an NGO from Belgium. APACSO also received three partnership requests from local organizations.

Fostering food security in Brazil
28 October 2016
The Chamber of Agriculture of the São Paulo State government in Brazil tasked online volunteers with supporting a participatory agro-ecological project in urban and peri-urban areas of the municipality Álvaro de Carvalho. The project aims to engage around 300 beneficiary families in vegetable farming in public spaces to enhance rural development and food security.

Online volunteers lend their voice to the UNDP 2013 China National Development Report
06 October 2016
Two UN Online Volunteers collaborated with the United Nations Development Programme (UNDP) in China to record the audio version of the China National Human Development Report 2013,Sustainable and Liveable Cities: Toward Ecological Civilization. The report explores the current urban transformation in China from the perspective of human development, and discusses the recent history of China’s cities, key challenges and projections for the future, including measures that could guide urbanisation towards the goal of liveable, sustainable cities. The audio-book adaptation is among the first signature UN publications made available in digital audio media. It serves audiences with different reading and learning preferences, and has helped publicize the report for a wider impact.

Online volunteers research new trends and global best practices in ICT innovation
14 August 2016
ITU is the United Nations specialized agency for information and communication technologies (ICT). ITU promotes the collaboration of the public and private sectors to develop global ICT networks and services. From March until September 2015, ITU engaged a team of seven UN Online Volunteers to research new trends and global best practices in ICT innovation. In the conference’s planning phase, the UN Online Volunteers mapped over 700 relevant initiatives undertaken by governments, universities and the private sector to promote ICT innovation hubs, clusters and parks in 115 countries.

Online volunteers worked to strengthen critical databases
20 March 2016
13 online volunteers worked on strengthening the UN Evaluation Group’s (UNEG) database of evaluation reports to improve the quality and use of evaluation across the UN System. The volunteers helped prepare brief descriptions of reports gathered from all UNEG members including the specialized agencies, funds, programmes and affiliated organizations. Online volunteers also collected meta-information used to classify and tag each report to make it searchable. By helping strengthen the database to improve the quality and use of evaluations, volunteers will be ultimately improving the effectiveness, efficiency and relevance of the UN’s performance. Also, online volunteers assisted in the development of a database of training providers for the International Association of Professionals in Humanitarian Assistance and Protection (PHAP). The volunteers researched and listed training opportunities relevant to the humanitarian sector, and provided input to the development of new functionality in order to enhance the database.

Online Volunteers support the NGO Centre for Batwa Minorities
06 February 2016
Together with the Centre for Batwa Minorities (CBM), an NGO based in Kampala, Uganda, online volunteers from around the world helped advocate for the rights of the Batwa people and worked to empower communities and individuals of this ethnic minority in Uganda. More than 30 online volunteers worked on projects ranging from researching the human rights situation of ethnic minorities in Uganda, developing successful campaign concepts to protect the Batwa community, drafting proposals, managing and translating CBM’s website, to using social media to promote the objectives of the organization.

Volunteers worked together online and on the ground for a survey in Bangladesh
02 February 2016
The United Nations Volunteers programme in Bangladesh involved a team of more than 50 online volunteers to reach out to Bangladeshi people and add their voices to the MY World survey. Online volunteers translated the survey’s ballot card and other texts into Bangla. Volunteers on the ground disseminated the survey in many different regions of Bangladesh and talked to people about their development priorities to collect the data. The MY World survey assignment also brought together people of different backgrounds and geographical locations.

Volunteering online for climate change mitigation
14 January 2016
For more than two years, 13 UN Online Volunteers supported the Fundacion Desarollo y Ambiente (FUNDA) on a research project that analyzes, categorizes and maps types of vegetation and landscape to predict the effects of climate change. The volunteers’ created a database for types of vegetation and topography in the Caribbean, Orinoco and Páramo regions of Colombia, verifyied the species’ botanical names, georeferenced the information using Excel and ArcGIS, and mapped the correlation of vegetation, climate, and geomorphological processes. After training the volunteers on the research approach, FUNDA set up working groups as well as weekly Skype meetings for tracking the team’s progress and assigning new tasks.

vvbooklittleMy experience at the UN working with both online volunteers and NGOs around the world who were also working with such, or wanted to, greatly influenced the writing of The Last Virtual Volunteering Guidebook. This book, co-written with Susan J. Ellis and myself, is our attempt to document all of the best practices of working with online volunteers, from the more than three decades that virtual volunteering has been happening. It’s available both in traditional print form and in digital version. If you read the book, I would so appreciate it if you could write and post a review of it on the Amazon and Barnes and Noble web sites (you can write the same review on both sites).

Also see:

The Virtual Volunteering Wiki: a free resource featuring a curated list of news articles about virtual volunteering since 1996, an extensive list of examples of virtual volunteering activities, a list of myths about virtual volunteering, the history of virtual volunteering, a list of research and evaluations of virtual volunteering, a ist of online mentoring programs, and links to web sites and lists of offline publications related to virtual volunteering in languages in other than English.

Our LinkedIn Group for the discussion of virtual volunteering.

Safety in virtual volunteering

Virtual volunteering: it’s oh-so-personal

Why Do So Few Women Edit Wikipedia? Insights into virtual volunteering

Even if all your volunteers are “traditional”, you need to explore virtual volunteering

EU Aid Volunteers on track to include virtual volunteering

The future of virtual volunteering? Deeper relationships, higher impact

My favorite virtual volunteering event originates in… Poland

Blogs & articles re: virtual volunteering NOT by me

Fans of celebrities & virtual volunteering

virtual volunteering is probably happening at your org!

Incorporating virtual volunteering into a corporate employee volunteer program

Internet-mediated Volunteering in the EU (virtual volunteering)

Research on USA volunteerism excludes virtual volunteering

Civil Society Capacity Building: Why?

logoMy favorite kind of professional work is building the capacities of civil society organizations, especially in transitional and developing countries, to communicate, to change minds and to engage a variety of people and communities, through communications, dialogue and volunteering. But the term civil society isn’t used in USA as commonly as it is elsewhere, and many don’t understand exactly what I mean when I talk about my favorite type of work.

Civil society is a term commonly heard outside the USA when discussing community development. Civil society is a term for the assortment of non-governmental organizations (NGOs), nonprofit organizations, activist groups and institutions that, together, demonstrate the interests and will of residents of a particular area. Note, however, that these interests do not have to be the will of a majority of residents.

Civil society organizations include:

  • academia
  • activist groups
  • charities
  • clubs (sports, social, etc.)
  • community foundations
  • community organizations
  • consumer organizations
  • cooperatives / co-ops
  • foundations
  • non-governmental organizations (NGOs)
  • non-profit organizations (NPOs)
  • political parties
  • professional associations
  • religious groups
  • social enterprises (an organization that applies commercial strategies to maximize improvements in human and environmental well-being)
  • support groups
  • trade unions
  • voluntary associations
  • foundations, government funders and international agencies have been supporting civil society for many years in developing countries. The goals with such support is to:
  • foster social equality (access to civil rights, freedom of speech, property rights, health, economic prosperity, education, social engagement, etc.)
  • foster civic engagement, including volunteerism
  • create a greater sense of ownership of what happens within a community by those that live there
  • create greater participation in addressing critical community and environmental needs
  • ensure a diversity of voices are represented in community decision-making
  • act as a counter to negative forces such as corruption, extremism, anarchy, etc.
  • ensure that civil society can work within the range of actors required for a country’s development.

This new resource explores why is it important for a country to have a robust, sustainable civil society, what is meant by the phrase civil society capacity building, and how capacities of civil society are strengthened.

Also see:

Your nonprofit or government program should check out Reddit

Reddit is USA-based web site for discussions on a huge variety of subjects and for rating web content. And it has a lot of potential as a tool for your program’s volunteer recruitment and awareness-building.

Most of the niche online communities I’m a part of are overwhelmingly female; that’s why I use Reddit, to provide some gender balance in my online life regarding nonprofits, community development, volunteerism, etc. It also helps me understand what people outside of the nonprofit and humanitarian world are saying about nonprofit and humanitarian issues.

According to citations on the Wikipedia page for Reddit, statistics from Google Ad Planner suggest that 74% of all Reddit users are male. In 2016 the Pew Research Center published research showing 67% of Reddit users are men; 71% of users who read news on the site are men. As of the end of 2016, Reddit is the only major social media platform that does not have a female majority user base. Users tend to be significantly younger than average with less than 1% of users being 65+. Reddit users also tend to be very tech savvy, using the very latest social media tools and knowing about, even creating, the latest tech trends. The Reddit community has gotten a lot of negative press, but it also has an extensive philanthropic reputation.

Content entries are organized by areas of interest called “subreddits”. It’s worth checking to see if your city has a subreddit – mine does – and posting your nonprofit’s events, volunteering opportunities and other public announcements there.

Other subreddits I frequent that you might want to check out and, perhaps, post to:

https://www.reddit.com/r/volunteer/

https://www.reddit.com/r/Philanthropy/

https://www.reddit.com/r/communityservice/

https://www.reddit.com/r/Charity/

https://www.reddit.com/r/nonprofit/

https://www.reddit.com/r/probono/

https://www.reddit.com/r/AmeriCorps/

https://www.reddit.com/r/peacecorps/

https://www.reddit.com/r/InternationalDev/

https://www.reddit.com/r/humanitarian/

If you have used Reddit to recruit volunteers or build awareness about a particular issue, please share your experience in the comments below.

Also see:

How do I get to you without a car?

If I want to come to come to your nonprofit organization, your NGO, your government office, etc. for a training or a workshop or a special event or for your services, and I will not be driving, will your web site tell me how to get there?

Will your web site tell me what buses stop nearest to your organization and how far the walk from a bus stop is to your office? Will it tell me where to park my bicycle? Is there a photo of the exterior of your agency, so I’ll recognize it easily?

I’m in a one-car family. I use mass transit and my bicycle to get around. In the greater metropolitan Portland, Oregon area, that’s not an easy thing (it’s fascinating to hear Portlandiers brag about their mass transit system, but start to stutter when I ask, “Do you yourself take it every day, or even every week? Do you rely on it to get to and from work?”). Looking at various nonprofit web sites when I’m supposed to have a meeting, I often can’t find the street address, and even then, there’s no information about mass transit options or bike parking. Yes, I’ve used the Portland mass transit trip planner, but it often doesn’t suggest the quickest route, or tell you that while there is a bus stop a block away, there’s a light rail stop just five blocks away. When you are actually on a Portland bus, routes usually are not announced, bus drivers aren’t happy about trying to help you find the right stop, and there are lots of challenges that would have been much more navigable has someone simply warned you about such.

There are people who cannot afford to buy a car, people who don’t have a driver’s license, and young people, too young to drive, who want to volunteer at your organization, attend an event, or access your services. If you don’t have information to help these people – and that includes me — you are telling these audiences, We don’t want you to come to our organization. Is that really what you want to say?

And, indeed, there are events, trainings and more I have wanted to attend, but cannot, because I either can’t figure out how to get to the organization by mass transit or the organization is having the meeting in a place not easily reached by mass transit. One organization had a meeting at a library branch that would have taken more than two hours for me to get to – but had they had the meeting just 3.5 miles away, at another library branch, it would take just 40 minutes – the difference was that one site is served by a bus that comes only every 30 minutes, while the other is on an express, frequent service bus line.

Your organization’s web site needs to have the following information – and it needs to be oh-so-easy to find:

  • a text-based rendering of your organization’s physical address (not just in a graphic)
  • a map that shows your organization’s location AND the nearest bus stops (including express/frequent service buses) and nearest light rail stops; there are online volunteers who would be happy to prepare this graphic for you
  • written advice that would be helpful to a bus rider (is there a landmark you should be looking for when riding the bus to know when your stop is coming? how long of a walk is it from the stop to your office? is there only one place to cross a particularly busy street that wouldn’t be obvious to someone unfamiliar with the area (as I recently encountered for an evening training, in the dark, at a nonprofit’s office)? Ask your current volunteers and clients about this – or create an investigative project for your volunteers to tease out this information
  • a photo of the exterior of your offices
  • information on where a bicycle rider would park. If you don’t have a rack outside, either get one or allow people to bring their bikes inside (an addition note about this is at the end of this blog)
  • tips specifically for bicyclists, like advice on routes (perhaps a bike rider would be more comfortable riding on a parallel street rather than a main one – another great investigative project for your volunteers)

There is no excuse to not have this information on your web site, unless your organization needs to keep its location private (a domestic violence shelter, for instance).   Not We don’t have the time or We don’t have the funding or All of our clients/volunteers drive. This information is just as important as parking information and your hours of operation!

Volunteers can help you gather this information. If none of your current volunteers are interested, post it as an opportunity on VolunteerMatch (or your country’s equivalent) and with your local volunteer center.

In addition, remember that in most cities, buses stop running after a certain hour. If your training goes past that time, you are excluding people who would be stranded after the training. If there is no way to change the hours, talk about ways to set up participant car pools.

Encourage volunteers to carpool as well. And brag about all these green living efforts to the board and on your blog!

On the subject of bike parking racks: Cyclists prefer to park very close to their destinations and will lock a bicycle to anything available unless a rack is nearby. They do NOT want racks that hold the bike by the wheel, nor racks with which they can’t use a U-Lock. Racks should be in public view with high visibility and good lighting. One that is filmed by a security camera is particularly great. Work with your city to get a rack installed for your building; they will have rules regarding where racks can go. Bike racks are great projects to fundraise around: identify exactly how much it will cost to buy and install such and involve your volunteers on creating a fundraising campaign to raise the funds needed for installation (what a great sponsorship opportunity!); when you install your new bike rack, take photos, make an announcement – maybe even throw a party! In short – make it a big deal.

Community radio – we are in dire need of it

logoAs I said in a blog last year, I don’t come from just a town in Kentucky; I come from a community. It’s not always cohesive, there are conflicts (thankfully, mostly unarmed), not everyone likes each other, but it’s a community: people there have common experiences and common values, across economic and education levels, even if they don’t have the same religion or political beliefs. In addition to the local newspaper, one of the things that has helped to build this sense of community in my hometown is the local radio station, WSON. For many residents, listening in the morning to WSON is a non-negotiable morning ritual. Listeners hear about school sporting events, obituaries and funeral notices, farm reports, information on community arts events, information on events at the local community college, and interviews with candidates for local office. In the evenings, high school basketball games – boys and girls – or baseball or football games are broadcast live. You can see their program lineup here.

As a result, even if you don’t have children, you care about the schools in the area. You know when friends and co-workers have had a death in the family. You have opinions about local elections or local bond issues coming up and you’re more likely to vote. I haven’t lived in Henderson since I was 18, yet, anytime I go back, I listen to WSON in the mornings, because I know my family will be talking about what they heard later in the day. It’s hilarious to see my sister’s Facebook posts when she’s listening to a high school sports event on WSON, posting her pleas to the Interwebs for the team to do better, or her congrats for the team doing well.

Now, I live thousands of miles away, in a city in Oregon that’s just about the same size as where I’m from, but there’s no community radio station, commercial or nonprofit. The local paper is published only twice a week and isn’t read by most residents – I have a lot of thoughts as to why, mostly having to do with the quality of reporting, but I’ll save that for another blog. Most people I talk to here don’t know when there is a local election coming up, let alone who is running or what ordinances they are being asked to consider. Twice I found out a neighbor had died weeks after his or her passing, and I was mortified that I hadn’t offered condolences to the surving spouse at the time. I don’t know when events at the local university are happening, and frequently hear about things I would have loved to have attended.

Facebook helps a little to know what’s going on, but it’s not enough. Even if an organization types its events into the Facebook event feature, and frequently shares that event on their status update, people on Facebook may never see it in their newsfeed, because of the network’s algorithms, which push sponsored content and often hide the content from a user’s friends and from pages that user has liked. Twitter helps only if I happen to be on Twitter at the exact moment a local event is posted – otherwise, I miss the tweet, and the event. I try to remember to visit to various web sites and Facebook communities to see what’s going on, but I often forget. TV? The TV stations here are all based in, or focused on, Portland – they rarely even talk about the state legislature (which is in Salem), let alone something nearby. Public radio? Again, the nearest public radio station is focused on Portland, not any of the cities or towns around it (I love OPB, I really do – but it’s no substitute for a local station).

World Radio Day is February 13. It’s promoted by UNESCO, and it’s an example of how the United Nations and other international development agencies still have a lot of programs that leverage radio to help promote agricultural knowledge, educate communities about HIV/AIDS, keep a community up-to-date about a water and sanitation project that will affect the area, help promote gender equality and opportunities for women, promote inter-cultural understanding and tolerance among different groups in the same area, and on and on. Radio remains a powerful force for human rights and development. Here are examples:

I can listen to the radio for free, and while mowing the lawn, driving in my car, cleaning my house, etc. – I can’t do that with a newspaper or TV. What about a podcast? Well, that could work if you have a fantastic broadband connection – here in my town, most people don’t – or you remember to download the podcast every day, which I’m sure I wouldn’t. As Radio Boise says:

A radio can be found very inexpensively at almost any thrift store, plugged into an electrical outlet, and the sounds of nearby broadcasts come spilling out, instantly available. The internet, a wonderful place, is rarely provided for free and, because our country is so large, it will take a long time to develop a pervasive public wireless network. And mobile is also a reality – but also has a monthly fee for access. Radio can be heard by anyone, even by a kid with a crystal-based home-made radio or like me, with an old stereo receiver that my parents gave me that has a simple bundle of wire shoved into the antenna port, or streaming online in a browser or your mobile phone . . . the root of the broadcast, radio, is a signal sent into the air and received for free…

The internet provides vast means in which you can entertain your ears, most of which at their root are computer programs. When human beings program a show to share on the airwaves, the idea is that a warmth and personality is communicated with awareness of our communities’ nuances that the automated mechanisms cannot provide. That is one definition of community.

Imagine attendance surging at community theater productions and local sports events, imagine donations increasing to local nonprofits. Imagine the local police being able to be interviewed on a local public affairs show and putting to rest rumors that are creating conflict and fear within the community. Imagine local service clubs not having to disband from lack of members, but rather, seeing a surge in membership. Imagine people running for office getting to each make a pitch to listeners. Imagine not finding out your neighbor died two weeks ago because you cheerily asked his wife, “So, how’s your husband!” – imagine, instead, being able to attend the funeral or send flowers.

In my community, in addition to all that desperately-needed local information a local radio station could provide in English, it could provide an hour-long program in Spanish, helping our growing Spanish-speaking population to know about public events and free events at the local library that could help them integrate into our community even more.

This town where I live, right here in the USA, needs a local radio station. And I bet this is true for towns all across this country.  When local information disappears, local connections disappear as well. And I think it’s disappearing here – and in communities across this country.

So, now all we need is the space, the equipment, the know-how and the appropriate federal filings. Piece of cake. The Prometheus Radio Project says “Many stations get on the air for under $15,000 and can stay on the air for less than $1,000 per month.” Maybe if I win the lottery…

Also see:

Goodbye newspaper, goodbye community?

My Blogs re: social cohesion, building understanding

Anti-volunteerism campaigns

This week marks the 20th anniversary of the Presidents’ Summit on America’s Future in Philadelphia, a three-day event that was aimed at boosting volunteerism and community service efforts across the USA. President Bill Clinton, Vice President Al Gore, former Presidents George Bush, Gerald Ford and Jimmy Carter and retired Gen. Colin Powell all participated. The original web sites of these campaigns are long gone, but I have screen captured them from archive.org and linked them from my web page tracking anti-volunteerism campaigns.

The summit resulted in a lot of press coverage, the launch of at least one nonprofit, and a huge boost for the Corporation for National Service, particularly AmeriCorps. But the summit also resulted in some anti-volunteerism campaigns, both on the political left and the political right.

I’ve been tracking campaigns against volunteer engagement since that time, and I’ve linked everything I’ve found from that aforementioned web page as well. These anti-volunteerism campaigns are not just in the USA: I have information about anti-volunteerism in Europe and elsewhere as well.

I track anti-volunteerism campaigns, and share what I find, for two reasons: (1) Those that promote volunteerism need to be aware of criticisms to their belief that volunteer community service is a great thing, and know how to counter such criticisms, and (2) Some of the complaints these campaigns have about volunteer engagement are absolutely legitimate, and also need to be addressed.

Actually, there is a third reason I share what I find: (3) I had someone that heads a major international organization that promotes volunteerism deny that these campaigns exist at all, particularly in Europe.

My only fear in sharing this information is that anyone would think I’m opposed to volunteer engagement! I hope that doesn’t happen…

One more thing: one of the most outspoken organizations against volunteering, which is cited on this page, is the Ayn Rand Institute. And, yet:

Yes, they are against volunteering UNLESS it’s for their organization.

Anyway… here is a long list of great reasons to involve volunteers.

Update: July 13, 2017: I strongly believe that many of these anti-volunteerism sentiments are being driven by disgruntled volunteers who feel like they are being involved at nonprofit organizations only to save money, and that if an organization had money to pay staff, they would gladly replace volunteers with such. Remember, Volunteers DO sue sometimes for back pay. In addition, unpaid interns are pushing back against not being paid, including at nonprofits and international agencies. In fact, there are even blogs that give advice to unpaid interns – volunteers – on how to sue.