Category Archives: Supporting people / a community / a cause

The Tech Volunteering Group Urgently Needed Everywhere

When people talk about helping seniors, they usually focus on food or transportation. That’s nice and necessary, but seniors – people 65 and over – often have great need of a different kind of critical assistance: help with computers, smartphones, printers and the Internet.

There are seniors all across the USA, and probably in other countries as well, with tablets, printers and other devices that are sitting idle because, at some point, the Internet connection broke and they don’t know how to fix the connection. Or there are viruses on the computer and they can’t figure out how to get them off. They may need the text size or color contrast on their computer or smart phone adjusted. Or need software updated, especially anti-virus software. Or need to know how to put photos from their smartphone onto a laptop or a free online space like Flickr so that if anything happens with their phone, they still have their photos.

Just like everyone else, seniors are asked to fill out forms online, to print out forms, sign them, scan them and send them back to someone, to find urgently-needed medical insurance information online, book airline tickets, complete their taxes online, and on and on. If the printer stops connecting to the Internet, or the attachment got downloaded to a device but the user can’t find it, it can mean the senior misses out on much-needed government benefits or even medical care – or even loses money.

Consider this: my neighbor is very nearly homebound – she can manage grocery shopping and doctor visits, and that’s pretty much it. She needed to send in forms to an agency that handles her retirement funds. She had the paper forms from a brochure they had mailed her via traditional postal mail. She filled out the paperwork and sent it in via traditional mail, but because she can’t figure out what’s wrong with her printer, she didn’t scan the paperwork first. The company called and said a page was missing and that she needed to send it in, but she did not have copies and her laptop is broken – she accesses the Internet only via her Smartphone, and it was too hard to navigate the company web site to find the forms. Even if she could, she could not print out the material she needed, nor scan it and submit it. Luckily, I was able to help out with printing out the material, scanning her signed paperwork and sending it via email from my own home.

But I started thinking about all the elderly people out there who need to use their computers and printers and Internet access but just cannot figure out how it all works – and also have no idea who to call for help. And often, there are no funds to pay for a home visit by a computer assistance consultant, if such exists in their area at all.

An added bonus of volunteers helping with tech issues and restoring Internet access for seniors: helping with social isolation/loneliness. Remember that Meals on Wheels isn’t just about delivering food: it’s also about delivering a smile and checking in to make sure a person is okay – and if they aren’t, volunteers call family members, appropriate services, etc. Why not a tech help volunteer group doing the same?

This type of volunteer support doesn’t have to be every day. It could be one day a month: Tech Tuesday. It could be done in association with other events at a senior center or library.

These tech volunteers could:

  • Set up and help at cybercafe in a retirement home.
  • Help seniors use computer and Internet resources provided at a public library.
  • Help new users at a cybercafe or public Internet access point to connect with information and their loved ones.
  • Help seniors with issues they may have smart phones, computers, wi fi networks and printers in their home.
  • Set up a Wii gaming system at a retirement home and train the residents on how to use Wii for fitness and to maintain mental agility.
  • Review phone and Internet bills by seniors and make sure they are getting a good deal or not being charged for services they don’t use.
  • Have workshops on how to use different apps, how to avoid online scams, etc.

(This resource can help you better understand issues elders may have regarding networked devices.)

There’s no need to create a new nonprofit to do these things: any senior-serving nonprofit in a given area could recruit and engage such volunteers. For instance, Northshore Senior Center, Bothell, Washington offers a Health and Wellness Computer Learning Lab – for a $40 flat fee, seniors can get help with laptops that are “running slow, acting weird or frozen again.” El Dorado County in east-central California offers offers similar tech help services to seniors. So does the Cambridge Senior Center in Massachusetts. Here’s a long list of computer classes for seniors offered in the Berkeley area by the University of California Berkeley’s Retirement Center.

Recruiting interested volunteers would probably be no problem, particularly if there is a college or university or large employer nearby and volunteer requirements after vetting and training are just one or two days a month. A greater challenge to such a program is the screening, training, support and supervision these volunteers would need, to ensure the safety of everyone involved and to ensure the program is working, as well as the liability insurance a senior center would have to have (if they don’t have such already).

Volunteers would need to:

  • Undergo a criminal background check. A previous conviction will not necessarily preclude a person from volunteering; it would depend on the nature of the offense, the number of years since a conviction and the references the volunteer provides as to whether or not a conviction is a deal breaker. For instance, any conviction related to theft or fraud would preclude a volunteer from participating, but a 20-year-old conviction for trespassing because someone cut across railroad tracks to get to the grocery store shouldn’t be a concern. Volunteers would need to pay for this background check themselves.
  • Be interviewed before service, to ensure they have the verbal skills and demeanor for such support volunteering.
  • Be tested before service to ensure they have the skills needed, know where to find resources online to guide them in their service, etc.
  • Go through an orientation or training, where they learn how to interact with seniors, about maintaining confidentiality, about working with people with limited eyesight or hearing, limited mobility, and diminishing memory, etc.
  • Learn how to spot signs of inappropriate behavior on the part of any volunteers, clients or staff and how to report such.
  • Meet with program supervisors – which can also be volunteers – to ensure things are going well, challenges are being addressed, etc.

A way to ensure safety if volunteers are going to elders’ home is to require volunteers to visit in pairs and for elderly clients to log all visits by a volunteer on their own and to share these periodically with the agency.

If you emphasize to volunteers that the elderly are a vulnerable population and must be kept safe they will understand the bureaucracy around their volunteering, just as volunteers with Big Brother Big Sisters or other organizations do.

Quite frankly, every senior center should be exploring this idea. They should use the text here to post their own proposal to their own web site, survey the seniors in their community about the need for such a program, create a budget for what their own version of such a program would look like, and get busy attracting funding. This is a perfect crowdfunding project!

And for evaluation once you launch? There are MBA and social work Master’s programs at universities in every state – should be quite easy to find a student or even an entire class who could evaluate your program for you after six months or a year.

Also see:

Barriers to women’s leadership we don’t talk about

Initiatives to encourage or cultivate leadership among women anywhere in the world, whether in the USA or Pakistan or anywhere in between, tend to focus on things like public speaking, how to prepare for and manage a meeting, how to build a strategy, how to manage conflict, etc. But they often avoid very complicated societal issues that often keep women out of leadership positions.

Take a friend of mine who lives in a “stan” country: she is committed to doing great work in any task she undertakes. She sometimes needs explicit examples of what is wanted in a task, but once she gets that, she can absolutely do most any task at hand, and it’s meant she’s accumulated responsibilities quickly. She enjoys working with people who are just as committed to doing quality work as she is and who also want to learn. She particularly enjoys working with international staff, because of the wealth of knowledge they have, their confidence and her perception regarding their openness.

But all of that commitment to hard work and attraction to learning and working with foreign workers often sets her up for hostilities with her co-workers, particularly other women. She struggles with the pervasive culture in her country that discourages women from leading or being ambitious. She must be very conscious of gossip, and I think she feels it is a constant balance between doing a good job but not “showing off” or trying to be “better.” because such could be seen as acting immodest or un-Islamic. There is incredible pressure in her country for women to appear gracious and modest at all times, and this can mean not being able to follow the advice she might find online about how to be a leader. She works well on a team and wants everyone to succeed and is very happy to help others, but sometimes holds back from offering ideas because she does not want to be perceived as pushy or arrogant – which she never is, but she’s afraid of the reputation nonetheless. A patriarchal society often has women among its most ardent supporters, and it’s the women she works with that are the most intolerant of a woman who seems to seek opportunities to speak in public and work with foreigners. I think she would lead more if she could see other women in her country doing so, on a day-to-day basis, and how they handle obstacles, challenges, criticisms and accusations of being too ambitious or immodest. That she has managed to be successful in her career to this point is a statement on her persistence and her care at navigating the cultural minefields of her country (and, perhaps, the literal ones as well).

If you doubt my colleague’s reasons for being timid in the workplace, then think about Malala Yousafzai: loved abroad, maligned in Pakistan. Before being shot by terrorists, Malala had been campaigning for girls’ right to education in her home village and was a vocal critic of Islamic extremists. She was praised internationally for writing about Taliban oppression in a BBC blog. After being shot and while in recovery, she has become an international icon of resistance, empowerment of women and right to education. Her continued work has prompted numerous international awards, including the Nobel Peace Prize in 2016. But in her own country, she is derided by many, including women. Many in Pakistan accuse her of being a US agent, of being un-Islamic, of being immodest, and of trying to undermine her country and its culture. She is a frequent target for scorn, ridicule and hatred by everyday Pakistanis – if you doubt it, look at any international news Facebook page features her and read the comments. In Why Pakistan Hates Malala, Michael Kugelman of the Woodrow Wilson International Center for Scholars said,

Malala is no national hero. Revered by many abroad, she is reviled by many at home, including among middle-class Pakistanis one might imagine would be her greatest fans… 

As I noted in this blog from 2015:

There’s another reason that keeps so many women in (various) countries off of social media as well: the Tall Poppy Syndrome. People talking about an accomplishment can be seen as bragging, and many feel that tall flower has to be cut down to the same size as all the others. The phrase is particularly popular in Australia, though some people say it isn’t success that offends Australians but, rather, someone that acts superior. But in many places, a woman saying anything on social media, except for praising the deity of her religion, is seen as bragging – and she becomes a target for her “tall” reputation being cut down.

It can be just as bad anywhere, of course: it’s not at all limited by religion or one particular regional culture. I have witnessed in a variety of places, with a variety of women, even in the USA. For instance, see Why Black Women Love to Hate On Black Women. Or this article from a Latino woman talking about how to stay true to herself and her Latino identity at the same time. Also, see this article about racism within the American Indian community, which isn’t about just women, but about a kind of racial competition that can happen among native Americans – the sentiments are similar.

Why do some women turn on other women at work, especially among women that are so disempowered in so many ways in their society? I’ve wondered if it isn’t rooted in that disempowerment, if a woman striking out against another woman, simply because she is a woman, is because it’s the only acceptable way in her society to exert any kind of power. because it’s the only acceptable way to show leadership: by tearing another woman down.

The price a woman pays for exerting leadership is not small: it can mean little punishments at work from co-workers, like being excluded from lunch invitations or outside-of-work social events that build comradery among co-workers. It can mean not being told about meetings and opportunities. Social identity is a person’s sense of who they are based on their group membership(s), and some psychologists believe that insecurity and a big drop in self-esteem arises when the “community” accuses a member of abandoning that group. The result can be gossip so vicious that a woman leaves a job rather than bring suspicion on her “honor,” something that can have dire consequences in her social circles and with her family.

How do we teach women to balance the demands of their culture’s view of women and the very real consequences of violating those unwritten rules with their own desires to lead and grow? Do we encourage them to try to delight in rebelling and to no longer care what their family, their tribe, may think? I think it’s reckless to encourage women to have ambition in developing countries and not also talk about what could be the consequences of such.

I’ve been trying to think of advice that would be helpful to women in environments that are restrictive regarding women’s behavior, particularly in developing countries, and it’s been difficult, because so much of the advice about helping women in the workplace are focused on women in the West, living in corporate cultures where, while there are substantial restrictions, they aren’t nearly Research hasn’t produced much. The best I can come up with is adapting some suggestions from How to Be a Workplace Ally from LeanIn.Org:

  • When you hear a woman called “bossy” or “shrill,” request a specific example of what the woman did to merit this label. Then ask, “Would you have the same reaction if a man did the same thing?” In many cases, the answer will be no. When you’re having a negative response to a woman at work, ask yourself the same question and give her the benefit of the doubt.
  • Look for opportunities to boost other women’s confidence. When you introduce female coworkers, highlight their credentials and accomplishments—for example, you might say, “Fatima was in charge of our last annual report, and it was more detailed than any report our agency has ever produced.”
  • Get together with other women, talk openly about this issue, agree to commit to being each other’s allies and agree to celebrate one another’s successes and to help each other address professional challenges.

And I’ll add three more:

  • Respect confidentiality of your women co-workers in particular. No matter how tempting, do not share information you know a woman does not want others to know, and respect anything you have been told in confidence.
  • When others gossip, do not respond at all, unless it is to say, “This makes me uncomfortable.”
  • Thank co-workers for all of their contributions, however small, to your own work. Thank them in front of an entire group, such as at a staff meeting.

What are your ideas?

Updated April 15, 2021: A comic strip demonstrates the challenges women face online. It’s developed by Kenya ICT Action Network (KICTANet). In a story of three differently aged, differently shaped and differently employed women, we see what violence can look like online, how the seemingly harmless can actually contribute to it, and what we can all do to prevent it and to create a safer space for women online.

Also see:

A letter to ODOT

Today, February 25, 2018, I submitted a letter to a letter to the Oregon Department of Transportation (ODOT) via the ODOT comment form.  I also submitted a copy to the city council of the town where I live, to my representative on the Portland Metro government, and to my state Senator and state Representative.

Here is what I wrote:

Like much of the Portland metro area, Forest Grove and Cornelius are going through rapid, massive development. Forest Grove alone is adding a significant number of apartment buildings, many along Highway 8. These new residents pouring into Forest Grove won’t drive everywhere they need to go: many will want to walk, to ride bicycles and to take mass transit to their destinations. Yet, to do those three activities on or across Highway 8 is treacherous, and with increased traffic, it is about to become even more so.

Highway 8, starting from Oak Street in Forest Grove to 26th Avenue in Cornelius, is NOT safe for pedestrians or bicyclists:
— speed limits go from 25 to 40 in different parts of this 2.3 mile stretch of road.
— several points along the road have no sidewalks at all.
— bicycle lanes are not protected
— there is no prominent signage reminding drivers of the very heavy pedestrian traffic crossing this street at the many intersections on this road

Making a road more appropriate and safer for bicyclists and pedestrians is often not a matter of more money but, rather a matter of spending priorities. I fear that, without ODOT making it a priority to drastically improve this stretch of road for pedestrians and bicyclists, there are going to be many tragedies in our future – beyond deaths that have already happened.

There is a plethora of free advice from a variety of organizations on how to make streets safer for people walking and riding bikes. Will ODOT make a commitment to the safety of pedestrians and bicyclists on this stretch of road, or will its priority continue to be getting as many cars as possible through the area as fast as possible?

Accessibility: a human rights & a digital divide issue too many ignore

If your initiative has a mission regarding human rights or the digital divide, shouldn’t that include a web site that is accessible for people with disabilities or using assistive tech?

I’ve made a less-than five-minute video talking about why. I captioned it using the YouTube closed captioning tool, which is AMAZING:

World Tourism Day 2017

September 27 is World Tourism Day, as designated by the United Nations. In fact, 2017 is the International Year of Sustainable Tourism for Development. World Tourism Day is meant to foster awareness of the importance of tourism and its social, cultural, political and economic value. The celebration also seeks to highlight tourism’s potential to contribute to reaching the Sustainable Development Goals (SDGs).

The theme of World Tourism Day this year, 2017, is Sustainable Tourism – a Tool for Development. And for my friends in the USA who may not understand: by “development”, they mean community development, economic development, preservation of historical sites while opening them up to tourism, etc.

I’m joining the celebration online by writing this blog that you are reading now, by taking the pledge to #TravelEnjoyRespect and by using the various images and other tools available for free from the United Nations World Tourism Organization in my social media messages today. The images are provided in multiple languages.

I love to travel. I have been privileged enough to travel internationally a great deal, both through my work and for entirely personal reasons. Travel gives me hope in humanity, because of the incredible kindness I experience. Travel gives me a sense of wonder, because of the incredible natural beauty and human-made marvels I see. Travel gives me a sense of brotherhood with all humans, because of the various representations of history I encounter. I want all people to get to experience this, particularly women. And the economic benefits to local communities regarding tourism are real and something I very much want to support.

I created a web page called transire benefaciendo: “to travel along while doing good.” I believe that every traveler has the power to do good on their journey. Here are 14 easy ideas for transire benefaciendo: eating in local restaurants, buying locally-produced products as much as possible (local beer and wine can be AWESOME), being as polite as possible, being quiet in sacred spaces, learning to say “thank you” in the local language as soon as possible, talking with local people about their lives and their work, taking the tour of something truly local (like a local history or local art museum), never paying for something that is endangered or leads to endangered animals (like ivory), never paying to touch a wild animal, refusing to ride elephants, never taking photos of children no matter how cute they are without their parents’ permission, paying appropriate prices for things and not trying to bargain in inappropriate situations/areas with extreme poverty, insisting on throwing away my trash possibly no matter how much a guide says it’s okay to throw it down on the ground, and never defacing anything with graffiti.

Showing respect and interest is appreciated worldwide. It creates a positive image of others from your country and ALL travelers from abroad. Talking with local people can lead to beautiful moments. One of my favorite travel memories is returning to my hotel room in Afghanistan after being away for a week and having the cleaning lady take my hand in the hallway and lead me to my room, so she could show me it had been painted, and have her rub my hands over and over saying, “Welcome! Welcome!”, the only English phrase she knew besides “Good morning.” Refusing to pay to touch wild animals, including riding elephants, encourages people making their living from forcing these animals into such horrible lives to seek other ways of employment. Buying locally-produced items, including food, helps the local economy. It doesn’t seem like much, but it DOES make a difference!

I have some resources for people in developing countries that want to expand their tourism offerings:

Adventure tourism as a tool for economic & community development by me! This is a resource for those that like to explore developing countries / low infrastructure environments, as well as offering more about why I make travel a priority in my life.

Hosting International Volunteers. I’m not crazy about voluntourism, but if you want to host volunteers from other countries, here are things you need to do.

Advice for Budget Hotels, Hostels & Campgrounds in Transitional & Developing Countries: The Qualities of Great, Cheap Accommodations. I love small hotels when I travel. I wish more locals knew how to create a great site.

You can also help promote the day by using these tags in your tweets, Facebook posts, Instagram posts, and other social media posts using these tags:

#WTD2017

#IY2017

#TravelEnjoyRespect

#SDGs

Related blogs:

Nonprofits, NGOs: An Opportunity for a Fabulous Web Site

I am thrilled to announce, at last, that I am working with Knowbility, a nonprofit based in Austin, Texas with whom I’ve been working with on and off since its founding in 1998. And even better: what I’m doing will help nonprofits, non-governmental organizations (NGOs), charities, schools and others to be able to welcome more clients, more donors, more volunteers and more supporters via their web sites.

I am the Knowbility liaison for nonprofits, NGOs, schools and other mission-based organizations that will participate in OpenAIR 2018 . OpenAIR is my very favorite group volunteering gig and hackathon anywhere in the world. This Accessibility Internet Rally (AIR) by Knowbility was a hackathon before there was the word hackathon. It was an onsite, local event for many years, and is now an international virtual volunteering event!

Via OpenAir, mission-based organizations get professionally-designed, accessible websites that accommodate all visitors. In fact, via OpenAir, they get more than a shiny new web site; they become a more-welcoming organization online – and maybe offline as well. This is a life-changing event for many participants – expect to have your horizons expanded and your way-of-thinking about how people use online tools transformed! 

People with disabilities want to donate, volunteer and otherwise support causes they care about. Like all people, they love the arts, animals, and the environment, they enjoy beautiful parks and fun outdoor activities, they support education, they want serious social problems addressed, and they want to be involved in these causes – as employees, as donors, as volunteers and as clients. But if your organization’s web site isn’t accessible to them, you leave them out – and that means you leave out potential donors, volunteers, clients, ideas, talent and more. All of that changes when your organization participates in OpenAIR! Here’s more about what accessibility means and why it’s important.This is a GLOBAL event: participating nonprofits, NGOs, charities and other mission-based organizations can be anywhere in the world!

This is a GLOBAL event: participating nonprofits, NGOs, charities and other mission-based organizations can be anywhere in the world!

I am SO EXCITED about my role, and I can’t wait to start helping nonprofits and others participate!  In September and October, I will market the heck out of this event, and I hope you will help by:

  • sharing this blog that you are reading now via your social media and in emails to colleagues and associates
  • by retweeting tweets that use the hashtag #OpenAIR2018
  • by following @Knowbility on Twitter, liking the Knowbility Facebook page and liking all messages related to OpenAIR
  • by talking to nonprofits, NGOs and charities you know that either don’t have a web site, or have a web site but it’s in need of a redesign, and encouraging them to check out the nonprofit section of the OpenAir web site.

In fact, you don’t have to wait – you can start doing all that NOW.

In November and December 2017, and in January 2018, I will be knocking myself out doing everything I can to help participating nonprofits prepare their information for their design teams, so that those teams can get started on their web sites in February – these design teams have just six weeks to develop these sites as a part of the OpenAir competition! Judging and awards will take place in March 2018. Participating nonprofits pay $100 to participate in OpenAir, but that fee isn’t due until December 2017, and the informational webinars in September and October about accessibility and the competition will be free.

The web designers in OpenAIR are professionals who want to apply their accessibility design skills to a web site for an organization doing good in the world. Each design team pays a small fee to participate, and commits to several hours of classes by Knowbility regarding the latest web accessibility tools and techniques. These design teams are mentored by leading experts in the accessibility field throughout their design time during OpenAIR. The designers that participate in OpenAIR are professional, trained web designers working for a variety of companies and universities. Since 1998, OpenAIR (then AIR) has included teams of web professionals from IBM, Dell, Applied Materials, Google, GivePulse, TradeMark Media, Elemental Blend, Cognizant Technology Solutions, Cal State, University of Michigan, University of Southern Florida and many more. For Knowbility, these teams are volunteers, donating their time and talent to create high quality, professional websites for participating organizations. If your company or university or group of friends wants to form a design team to participate and support a nonprofit or NGO in creating its web site as a part of this competition, please see this OpenAIR design team information.

Can you tell I’m excited?! This is a dream gig for me: I adore the work of Knowbility beyond measure (at left is a photo of me and Sharron Rush, a co-founder of Knowbility and its Executive Director, at a conference in 2006, with me displaying my “are you accessible?” temporary tattoo), I had a blast being a part of the AIR events almost 20 years ago, back when they were onsite in Austin, I am passionate about web accessibility, I love how corporations walk away from this event with much more awareness about the work of nonprofits, and I love helping nonprofits! This means, however, that I’m not available for any consulting gigs until after February 2018. So if you are thinking of me as a consultant for next year, contact me ASAP, as my schedule fills up quickly! More about my consulting services.

Direct links from the OpenAIR web site for nonprofits:

I can’t wait to work with you! In fact, if you are in the Portland, Oregon metropolitan area, I would be happy to talk with you face-to-face, in-person about participating in this event. Just contact me at jc@coyotecommunications.com to set up a time and place!

Orange Day: UNiTE to End Violence Against Women campaign

The United Nations Secretary-General’s UNiTE to End Violence against Women campaign, managed by UN Women, has proclaimed every 25th of the month as “Orange Day” – a day to take action to raise awareness and prevent violence against women and girls. Orange Day calls upon activists, governments and UN partners to mobilize people and highlight issues relevant to preventing and ending violence against women and girls, not only once a year, on 25 November (International Day for the Elimination of Violence against Women), but every month.

Orange Day 2017 action themes so far:

February: Violence Against Women and Girls and Women’s Economic Empowerment

March: Violence against Women and Girls with Disabilities

April: Violence against indigenous women and girls

May: Mobilizing resources to end violence against women and girls

June: Violence against women and girl refugees

July’s theme was Cyber violence against women. The official statement from UNiTe notes: “Although children have long been exposed to violence and exploitation, ICTs have changed the scale, form, impact and opportunity for the abuse of children everywhere. While both girls and boys are vulnerable to the different risks and harms related to the misuse of ICTs, girls have been disproportionately victimized in sexual abuse and exploitation through the production and distribution of child sexual abuse materials. In 2013, 81 per cent of child sexual abuse materials depicted girls. Girls are also particularly vulnerable to being groomed online for sexual encounters and sometimes exploited through live streaming of their sexual abuse. Many children are experiencing widespread victimization through online bullying, harassment, and intimidation, where girls are particularly targeted due to gender norms and power dynamics. Gender discrimination, lack of confidence, difficulty with language, poverty, and cultural factors can adversely affect girls and lead to their heightened vulnerability to these crimes and victimization.” SDG 5 of the Sustainable Development Goals (SDGs) is focused on Gender Equality, and places women’s access to technological empowerment as one of the core indicators for progress. “To achieve this goal, we must make sure that the internet will be a safe and more secure place that allows all women and girls to fulfill their potential as valued members of society and live a life free from violence.”

UNiTE has curated several resources related to such:

  • The Broadband Commission Working Group on Digital Gender Divide recently published a set of recommendations that specifically addresses threats aimed both at promoting better understanding and awareness of the ways in which women experience threats, and ensuring that stakeholders help to make the Internet and its use safer for women (page 32). Proposed actions include researching and understanding threats, increasing awareness of threats and how they can be addressed or reduced, developing safety applications and services and strengthening protection measures and reporting procedures.
  • The “Perils and Possibilities: Growing up Online” report, recently published by UNICEF, provides a glimpse into young people’s opinions and perspectives on the risks they face coming of age in a digital world.UNICEF is collaborating with companies, governments and civil society to promote children’s rights related to the Internet and associated technologies. Take a look at their online depository of new business tools and guidance on child online protection which among others includes useful resources, learning materials, and tools for companies.
  • UNICEF is collaborating with companies, governments and civil society to promote children’s rights related to the Internet and associated technologies. Take a look at UNICEF’s online depository of new business tools and guidance on child online protection which among others includes useful resources, learning materials, and tools for companies.
  • The Guidelines for Child Online Protection, prepared by ITU, outline best practices and key recommendations for different interest groups, including policy makers, industry, children, as well as parents, guardians, and educators. More resources on Child Online Protection from ITU’s database.
  • INHOPE is an active and collaborative global network of Hotlines, dealing with illegal online content and committed to stamping out child sexual abuse from the Internet. The network offers a way of anonymously reporting Internet material including child sexual abuse material they suspect to be illegal.
  • Launched in January, HeartMob is a project of Hollaback!, a non-profit organization powered by a global network of local activists who are dedicated to ending harassment in public spaces. The platform provides real-time support to individuals experiencing online harassment and empowers bystanders to act.

It’s also worth reading Women’s Rights Online, a report from 2015 from the Web Foundation that shows that the dramatic spread of mobile phones is not enough to get women online, or to achieve empowerment of women through technology. The study, based on a survey of thousands of poor urban men and women across nine developing countries, found that while nearly all women and men own a mobile phone, women are still nearly 50% less likely to access the Internet than men in the same communities, with Internet use reported by just 37% of women surveyed (vs 59% of men). Once online, women are 30-50% less likely than men to use the Internet to increase their income or participate in public life. The report says young people are most likely to have suffered harassment online, with over six in 10 women and men aged 18 – 24 saying they had suffered online abuse. The Web Foundation was established by Web inventor Sir Tim Berners-Lee

Also see:

Kentucky, Tennessee, other parts of USA need digital access help

logoBack in the 1990s, I got into a heated debate somewhere online with someone who said community technology centers and computer literacy programs would be gone by the turn of the century. I knew there would always be a need for such groups, at least in my lifetime. And, sadly, I was right.

I love my home state of Kentucky oh-so-much. I lived there until I was 22, and really enjoy visiting whenever I can. I plan on retiring there some day. I think it’s an amazing state. But I also know that Kentucky has quite a few people who are under-educated, even illiterate, that are living in poverty, that are struggling with nutritional needs, health care, dental care and more. And when it comes to Internet speed, Kentucky is stuck in the slow lane – this story is from 2014, but not much has changed 2 years later.

But in addition, Kentucky, and its neighbor, Tennessee, don’t have many computer literacy projects or digital equity programs outside of its grade schools. Seniors, people in their 40s and over struggling with unemployment, and many others in those two states lack computer literacy skills: they don’t know how to use word processing programs, they don’t understand the Internet, they don’t understand online safety, and they may not even understand what’s installed on their smart phones. The nearest NetSquared group for Kentucky or Tennessee? St. Louis. Chicago. Columbus. Atlanta. Hundreds of miles away for most people in those two states. SeniorNet doesn’t serve either state. There is nothing in Kentucky or Tennessee – and probably a lot of other US states – like there is in big US cities known for their tech-savviness, or even like there is in many large cities in Africa. Portland, Oregon has FreeGeek and an NTEN Nonprofit Tech Club, Austin, Texas has Austin FreeNet and also an NTEN Nonprofit Tech Club, and San Francisco has more programs helping various communities with digital empowerment than I care to try to list here. Heck, I even discovered the Crook County, Oregon Mobile Computer Lab in Paulina, Oregon on a motorcycle ride a few years ago.

Not that there aren’t organizations expressing the need for such in these two states – and others, probably. ElderServe in Louisville needs a volunteer to teach basic computer skills such as how to operate a computer, email, Google, Facebook, etc. to its senior participants. The Louisville, Kentucky public library hosts computer literacy classes at many of their sites. Goodwill Industries of Middle Tennessee has computer classes for clients. in Nashville.

Does the University of Kentucky do anything regarding building the digital literacy of high-poverty communities or under-served people? Western Kentucky University? Eastern Kentucky University? Murray State University? University of Tennessee? Middle Tennessee State University? University of Memphis? Vanderbilt? Not that I could find. I used the names of these universitys, or the largest cities in these two states, and phrases like digital literacy, computer training elderly, and computer literacy at-risk teens to search.

Computer literacy projects, digital equity programs, “access for all” groups, geeks4good initiatives – even in 2016, these kinds of initiatives are still needed, not just in developing countries, but right here in the USA, and not just in Kentucky and Tennessee. I have no doubt that such initiatives could easily recruit qualified, committed onsite and online volunteers in these areas, and attract funding. There are lots of people that would love to teach classes, market the classes, find places for the classes, and build web sites for programs providing these services. Photos of seniors, rural people, at-risk youth and others engaged in these programs, and their testimonials after their participation, would be oh-so-attractive to sponsors.

If you want to start such a program in Kentucky, Tennesee, or wherever you are, there are lots of resources to help you:

  • NetSquared
  • Start a Cyber Seniors program
  • See the San Francisco Bay Area’s Community Technology Network for a model program
  • Archived web pages from CTC Net and its members: go to archive.org and search for www.ctcnet.org and look at any of the web pages from mid 2005 and look up the CTCNet Center Start Up Manual and the CTC Toolkit, with resources regarding
    preparing a business plan, identifying potential partners, determining program focus, staffing, evaluation, budgeting and funding
  • United Nations Information Technology Service (UNITeS) contributions to the UNESCO Multimedia Training Kit, a list of the content UNITeS provided UNESCO in 2005. The overall kit was meant to provide trainers in telecentres, community media organizations, civil society organizations and the development sector with a set of modular training materials on information communications technologies; the materials were intended for use by trainers in face-to-face workshops rather than for self-instruction by learners. UNITeS contributions were regarding volunteer engagement in these community tech initiatives.

And I hope if you do start such an initiative, you will share information about such in the comments below!

Update: for clarification, I’m talking about digital literacy and access for all citizens – I’m not talking about a company hiring people to code or expanding its company operations in either state.

April 17, 2017 update: on a related note: “Tennessee will literally be paying AT&T to provide a service 1000 times slower than what Chattanooga could provide without subsidies.”

Tourism, a catalyst for peace and development

World Tourism Organization

Press Release

Madrid, Spain, 14 July 2016

PR No. 16055

Tourism, a catalyst for peace and development

Tourism can play a key role in building peace and supporting reconciliation processes, concluded the UNWTO Conference on ‘Tourism, a catalyst for development, peace and reconciliation’ held in Passikudah, Sri Lanka between 11 and 14 July.  

Community engagement and empowerment, capacity building and training, and public/private sector partnerships are key factors in advancing a culture of peace through tourism in post-conflict societies. Participants recalled the importance of placing tourism at the heart of the peace and reconciliation agenda, to ensure the sector can deliver on its capacity to generate development and social inclusion.

“Tourism is a vehicle for trust and goodwill. Cultural understanding can change attitudes and build peace. Tourism’s role in peace building is also  enacted through its contribution to poverty alleviation, cultural preservation and environmental conservation,” said President of Sri Lanka Maithripala Sirisena in a message to the Conference.

“For most of the last thirty years, this place has been a warzone. Today, Passikudah is an example of how people affected by conflict have picked up the pieces and rebuilt their lives. We would not be meeting here if it were not for peace,” said the Minister of Tourism Development and Christian Religious Affairs and Lands of Sri Lanka, John Amaratunga. “We will work to provide an example to the world on how to rise from the ashes of conflict to become a leading tourism destination,” he added.

“We face a deficit of tolerance. Tourism brings people together; it opens our minds and hearts”, said UNWTO Secretary-General Taleb Rifai, opening the Conference. “Yet to gain peace we need to give people opportunities for a better future; we need to create jobs and bring them hope,” he added.

“The Petra National Trust conducted a number of informal surveys that suggest that when tourism is poorly managed, societal tensions persist, local communities’ connection to their heritage weakens, responsible practices around tourism sites suffer, and local culture and values erode,” said HRH Princess Dana Firas, Chair of the Petra National Trust, Jordan, in her keynote address.

The Conference focused on four main topics: the contribution of tourism development to peace, local community involvement and ‘peace sensitive tourism’, public/private partnerships, and marketing in post-conflict destinations.

“This was an historical event in an area once torn apart by war. We trust that tourism development in Sri Lanka will bring more opportunities to the people and particularly the youth of the country,” said Paddy Withana, Chairman of Sri Lanka Tourism, closing the event by recalling that the conference welcomed perspectives on how that can be done in full respect of communities and traditions from across the country.

On the occasion, five Sri Lankan companies – Aitken Spence Hotel Holdings PLC, Lanka Hotels & Travels PVT Ltd, Laugfs Leisure Limited, Siddhalepa Ayurveda Health Resort and Theme Resorts & Spas Pvt Ltd. – signed the Private Sector Commitment to the UNWTO Code of Ethics for Tourism, pledging to upload and promote the values of the Code. The signing ceremony was witnessed by UNWTO Secretary-General Taleb Rifai, the Sri Lankan Minister of Tourism Development and Christian Religious Affairs and Lands of Sri Lanka, John Amaratunga, and Hiran Cooray, Member of the World Committee on Tourism Ethics.

Additional information:

The conference website

Tourism and Peace book

Photo album of the conference

Contacts:

UNWTO Media Officer Rut Gomez Sobrino
Tel: (+34) 91 567 81 60

UNWTO Communications & Publications Programme
Tel: (+34) 91 567 8100 / Fax: +34 91 567 8218

The World Tourism Organization (UNWTO), a United Nations specialized agency, is the leading international organization with the decisive and central role in promoting the development of responsible, sustainable and universally accessible tourism. It serves as a global forum for tourism policy issues and a practical source of tourism know-how. Its membership includes 157 countries, 6 territories, 2 permanent observers and over 500 Affiliate Members. Follow us on Facebook, Twitter, Instagram, YouTube, LinkedIn and Flickr

Universal accessibility in tourism! World Tourism Day theme 2016

tourismforallWorld Tourism Day is September 27 each year, as designated by the United Nations General Assembly, and is meant to foster awareness among the international community of the importance of tourism and its social, cultural, political and economic value. The celebration also seeks to highlight tourism’s potential to contribute to reaching the Sustainable Development Goals (SDGs), addressing some of the most pressing challenges society is faced with today. The lead agency for the day is the UN World Tourism Organization, and the theme of this year’s World Tourism Day is “Promoting Universal Accessibility.”

Accessible Tourism for all is about the creation of environments that can cater for the needs of all of us, whether whether we are traveling or staying at home. May that be due to a disability, even temporary, families with small children, or the ageing population, at some point in our lives, sooner or later, we all benefit of universal accessibility in tourism.

Which is why we want to call upon the right for all of the world’s citizens to experience the incredible diversity of our planet and the beauty of the world we live in. 

LOVE the theme. The organizers are offering a free publication, UNWTO Recommendations on Accessible Information in Tourism (2016) , in English and Spanish. I love this from the introduction of that publication:

Tourist information needs to be designed based on the principles of Universal Design in order to maximise its ease of use by as many people as possible and in varied environmental conditions and situations. This applies equally to print media, graphics and  digital communication formats. No one should be excluded from participating in tourism activities because of poorly designed information tools and systems, as this also implies being excluded from the opportunity of living an independent life.

I am SO pleased to see this emphasis from a United Nations agency! Accessible design for web sites and smart phone apps is a very, very big deal with me – and if you need help with accessible design, there’s no better place to look than the Austin, Texas-based nonprofit Knowbility!

The campaign also has UNWTO Recommendations on Accessible Tourism for All (2013), to advise on ativities for ensuring that people with disabilities have access to the physical environment, the transportation system, information and communications channels, as well as to a wide range of public facilities and services. There are lots more free UNWTO publications regarding accessibility in tourism, as well as logos in English, Spanish, French and Russian in association with this year’s theme,

If you are having an event in association with this theme on World Tourism Day, you can submit it via the web site and it will appear on the official map.

And in case you are wondering why I care so much about this particular day: I’m an avid traveler. I want to use my privilege to see different parts of the world, whether that’s something around the globe from me or in the next county. Travel gives me hope in humanity, because of the incredible kindness I experience. Travel gives me a sense of wonder, because of the incredible natural beauty and human-made marvels I see. Travel gives me a sense of brotherhood with all humans, because of the various representations of history I encounter. I want all people to get to experience this, particularly women. And the economic benefits to local communities regarding tourism are real and something I very much want to support.

Also see Adventure tourism as a tool for economic & community development by me! This is a resource for those that like to explore developing countries / low infrastructure environments, as well as offering more about why I make travel a priority in my life.

(my own blog)