Category Archives: Community / Volunteer Engagement

A History of Americans as Volunteers – a book you need

My long-time colleague and friend, Susan Ellis, along with Katherine Campbell, wrote the book on volunteerism in the USA – literally. It’s called By the People: A History of Americans as Volunteers. The latest and last version is the New Century Edition (2005) and it’s available for purchase from Energize.

I remain stunned that this book isn’t cited at least once in most academic papers regarding volunteerism. It certainly should at least be referenced in any course at a USA college or university regarding volunteerism. It should be cited throughout Wikipedia articles on anything related to volunteerism or community service as well, and cited in any article that dares to try to talk about the history of volunteer firefighting in the USA.

The book does a fantastic job of showing how volunteers helped to form some of the largest organizations in the USA today, from Goodwill to the YWCA to the American Red Cross to the Sierra Club – efforts often lead by women – and how volunteers have played such an important role in establishing the American character, one that relishes community-driven, independent and do-it-yourself driven efforts to address community needs and concerns. The book provides repeated examples of how volunteers seized a social issue in the USA, amplified it and pushed for it to be addressed, from the abolition of slavery to the health of soldiers to the civil rights movement and so many things before and after. I love how the role of women in leading volunteering efforts is repeatedly cited, not regulated to one chapter but permeating the book in example after example.

The parts of the book about volunteer firefighting history are particularly enlightening. The book notes that, in the early days of volunteer firefighting in the USA, in the 1800s and 1900s, “Because of the danger involved, being a volunteer fireman carried social status. Rivalry was strong among the volunteers, and street fights frequently erupted as companies battled to reach fires first.” The fights sometimes lasted for days! The authors quote A History of the People of the United States by John Bach McMaster, who said of the firefighter fights, “Of all causes of disorder they were the worst. Around their houses hung gangs of loafers, ‘runners’ who, when an alarm was run, ran with the engines and took part in the fight almost certain to occur.” These mob scenes ultimately brought an end to voluntary firefighting in the major cities in the USA, though volunteer fire brigades in urban settings came back during times of war.

It would be interesting to see if a revision of the book would have addressed the approach of the volunteer firefighting union in the USA, which actively discourages volunteer firefighting in a push for professionalization of all roles, or the rise in anti-volunteering movements – but, sadly, Susan passed away earlier this year, so the book will not be revised.

Virtual volunteering started as soon as the Internet began, in the 1970s, and the 2005 edition of By the People: A History of Americans as Volunteers mentions virtual volunteering at least five times – it’s an example of just how in-tune Susan was with emerging trends in volunteerism (while now, in 2019, there are still some researchers and consultants who will try to say virtual volunteering is “new”). There’s also good mention of the International Year of Volunteers in 2001, a global campaign that was one of the most popular designations by the United Nations in its history of such “Year of” declarations.

I do have some criticisms. For instance, I’m shocked that the authors don’t go much more into the role that volunteers played in forcing the US Government in the 1980s to address the AIDS crisis, to elevate discussions about HIV, and to meet the needs of people with HIV/AIDS. The unique mobilization of volunteers in these causes is worthy of an entire book itself, and certainly worthy of more than a small mention in this book. 

Also, there is nothing about American Indians before their time being forced on reservations, except their violence towards whites. There are documented examples of volunteer aid from American Indians to early White settlers and these are worthy of note.

And then there are some jaw-dropping statements. One is that “Not until well into the twentieth century did most Americans have the leisure and subsequent need and desire for the arts.” In fact, most Americans – and most people – have always had a need and desire for the arts and made time for such! The music and theater of the 1800s throughout the USA still influence the music, theater and folklore of today!

Two others statements in the book are, I’m sorry to say, worthy of outright condemnation.

On page 116 is this: “One unique aspect of the Civil War was that hardly any women were raped during the open hostilities… Then came Reconstruction, and with it the influx of the corrupt northern profiteers who riles up the freed slave and changed the South into a crime-ridden area. For the first time, women were not safe from rape…” It’s a paragraph I have read and re-read and just cannot fathom how anyone outside of a delusional Southerner who longs for the myth of the Confederacy would think it’s true. The sexual violence against black women alone during the time of the Civil War should have prevented these sentences from ever being written by these authors. Any suspicions that this assertion of “hardly any women were raped” during the Civil War was confirmed by the research of Kim Murphy, and though her book did not come out until 2014, her research didn’t, I remain dumbfounded that anyone thought otherwise. Maureen Stutzman’s article “Rape in the American Civil War: Race, Class, and Gender in the Case of Harriet McKinley and Perry Pierson,” which appeared in a 2009 issue of the University of Albany’s journal “Transcending Silence,” also offers perspectives on the truth about sexual violence in that period. In addition, Reconstruction, once Ulyss S Grant assumed office, brought black Americans incredible opportunity and liberty, allowing them to become property owners, business owners and office holders in numbers never imagined. Reconstruction did not make the South a “crime-ridden area.”

The other statement is this, on page 117: “In the beginning, the Klan’s concern as a volunteer group was to control crime, not to punish people with unpopular political views.” In fact, from its founding, the Klan was a terrorist organization that sought to restore white supremacy by threats and violence, including murder, against black and white Republicans. This is indisputable! The 1871 Congressional Hearings on the founding and early activities of the Ku Klux Klan, with their heart-wrenching first-hand testimonies of people who were terrorized by the Klan, accurately and thoroughly document the immediate and widespread terrorism by what was then a new organization. Only someone who believed the outrageous narrative of Birth of Nation would ever assert otherwise. I’m going to assume that the authors’ viewpoints on these issues GREATLY, VASTLY evolved since they wrote these words and they would never make such assertions in their later careers – based on my relationship with one of the authors and her dedication to human rights, I just cannot imagine otherwise. 

But even with these jaw-droppingly inappropriate statements, By the People: A History of Americans as Volunteers is a book anyone who writes about volunteering needs to reference. I refer to it regularly. It is a treasure-trove of information. 

Also see:

Consequences for faking community service

Various online forums are packed with questions by people looking to fake their community service required as part of a court sentence, probation or graduation requirement. Community service is so easy to accumulate, and actually doing the hours gets a person all the benefits of any volunteering: references and skills for paid work, accomplishments that can look great on a résumé, a LinkedIn profile or a university application, etc. It’s not just unethical and, in some cases, a violation of court orders that leads to additional charges – it’s stupid to fake community service hours.

Are there ever consequences for faking community service for the courts? Yes. Often, it’s a felony charge from the court and a revocation of probation.

Here’s a sampling of the consequences for getting caught faking community service:

Two women, Kendricia Shaylon Tate and Jordan Lynn Brown, ordered to perform community service, went to jail in Floyd County, Georgia without bond in February 2019, charged with felonies for faking documentation for their court-ordered community service.

In September 2017, the former treasurer of the Wichita County GOP, Jonathan Paul Lyne, on probation for drug and tampering charges, was accused of faking his community supervision. He had to serve 180 days in the county jail before being transferred to a substance abuse felony punishment facility.

Illinois resident Russell Phillip was sentenced to 2 1/2 years of probation and 25 days in the sheriff’s work program in April 2017 for creating a charity that sold letters claiming completion of court-ordered community service hours. In addition to the work program, Phillip was ordered by the judge to pay about $900 in costs and pay the probation department $25 a month for the next 30 months. He operated a flower shop and also ran a program called “Flowers for Heroes” that was registered with the probation department as a place where people could do court-ordered community service.

Courts getting tougher re: online community service, a review of some of the actions courts are taking to prevent the faking of commuity service. 2017 January 12

Selling community service leads to arrest, conviction, a blog about the legal action that lead the demise of the unscrupulous Community Service Help, and about how the owner of the notorious the Caffeine Awareness Association pled guilty to a false-filing felony. 2016 July 01

A central New York woman was jailed in January 2015 for allegedly providing forged paperwork to Chester Town Court indicating she had completed community service that she had been directed to do for an earlier misdemeanor attempted criminal possession of stolen property conviction, police said. Kristen L. Kozerski, 33, of Newfield was charged with second-degree forgery and first-degree offering a false instrument for filing, both felonies, after an investigation by State Police. The arrest was the second in less than a year of someone who filed a forged community service form in Chester Town Court. Richard D. Didelot, 40, of Columbia, South Carolina, was charged in May with counts of falsifying business records and offering a false instrument for filing after Chester Town Justice James McDermott became suspicious of forms he filed and checked whether he performed community service. He pleaded guilty to second-degree offering a false instrument for filing, a misdemeanor and was fined $250 and sentenced to a conditional discharge.

Sandy Springs, Georgia Parks and Recreation Director Ronnie Young is out of a job after he admitted forging a signature on his son’s court-ordered community service form. His son, Reid Young, was sentenced to 60 hours of community service after he was arrested for underage alcohol violations. A secretary in the county probation discovered the fraud while reviewing time from Reid Young, who was ordered by the judge to redo the hours elsewhere.

Musician Chris Brown was given 1,000 hours of community labor for faking his community service in 2013.

Dominick Iervasi, an 18-year-old New City, New York resident, was first sentenced in 2010 over a motor vehicle incident, but then he faked documents, claiming he had completed 25 hours of court-ordered community service, and was charged in 2012 with two counts of first-degree offering a false instrument for filing, a felony.

Here are resources if you have been assigned community service by a court or as a requirement for graduation. And here are resources if you want community service / volunteering for university applications or just to establish yourself as a leader in your community, for whatever reason.

I blog about this issue a lot, FYI.

cover of Virtual Volunteering book with hands raising up various Internet connected devices

The Last Virtual Volunteering Guidebook offers detailed advice that would help any court understand how to evaluate the legitimacy of an online volunteering program. It’s geared towards nonprofits, charities, government programs, schools and others that want to involve online volunteers and to use the Internet to support ALL volunteers, including onsite volunteers, but any court or probation officer would find it helpful, as more and more people assigned community service need and seek legitimate, credible online volunteering options. If you are worried about how such volunteering is “real” and how you would verify such community service, this is the resource that will help you.

If you have benefited from this blog or other parts of my web site or my YouTube videos and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help

What’s New Regarding Virtual Volunteering

Despite lack of funding, I do my best to keep tabs on what’s going on regarding virtual volunteering: initiatives using the Internet to support and involve volunteers. What I’m particularly interested in are virtual volunteering activities that are new to me, are particularly innovative or particularly successful. I have a series of Google Alerts I use to keep tabs on news stories, press releases and blogs that use certain words and phrases that are good leads on virtual volunteering – remember, most initiatives that involve online volunteers never use the phrase virtual volunteering, and maybe not even the word volunteer.  That makes finding stories quite difficult.

I keep a list of news regarding virtual volunteering on the Virtual Volunteering Wiki. I did an analysis of this by year and found that 2014 and 2015 were prolific years regarding news related to virtual volunteering, but that after that, the number of stories I’ve found drops each year. Why the drop in stories about virtual volunteering each year for the last five years? I think it’s because there’s not that much that seems newsworthy about virtual volunteering anymore – after all, virtual volunteering is more than 35 years old.

I also use my news searches to update this web page that lists Virtual Volunteering initiatives, to help those looking for online volunteering. While my book with Susan J. Ellis, The Last Virtual Volunteering Guidebook, is focused on helping organizations engage and support volunteers using the Internet, this page is meant to help people that want to be online volunteers. It lists more than 100 places to find virtual volunteering opportunities, and some of the sites I link to, in turn, list dozens, even hundreds, of organizations recruiting online volunteers.

In maintaining this list and in searching for virtual volunteering news, I’ve seen that, in the last five years, there has been a proliferation of opportunities for online volunteers to transcribe scanned historical documents or to tag photos. Examples:

The Old Weather project, where online volunteers transcribe hand-written weather observations made by Royal Navy ships around the time of World War I; using old weather observations can help predict our climate’s future.

Decoding World War I Punchcards, to help tag digitized punch cards that represent soldiers in World War I served by the YMCA, housed at the Kautz Family YMCA Archives, University of Minnesota Libraries. 25,926 men and women are represented by these cards. By digitizing these cards and having them properly tagged, this project seeks to shed light on these individuals and make freely available the biographical and demographic information contained within these cards.

The Freedom on the Move (FOTM) public database project at Cornell University mobilizes online volunteers to add data tags and transcribe scans of newspaper advertisements offering rewards for the capture of fugitive slaves – enslaved Americans seeking freedom and, often, their families. The resulting database will allow users to examine spatial patterns and compare trends over time.

These virtual volunteering transcription and tagging programs used to be few and, therefore,  newsworthy. One of the things that made them newsworthy is that they are microvolunteering or microtasks: a volunteer can spend just a few minutes accomplishing something, or spend hours transcribing and tagging. Now, there’s well more than 100 such programs – Zooniverse alone provides links to more than 80 such projects. There’s just nothing really new or innovative anymore about microvolunteering. But it is addictive: I lost a lot of time trying out one of these programs and one project turns into 20 – it’s better than CandyCrush!

What innovation is needed regarding virtual volunteering? A way for online volunteers to participate in these microvolunteering tasks in a way that the time they spend on them and their accomplishments could be automatically tracked, resulting in a report the volunteer could show as he or she wants to: on social media, to a high school administrator who wants to see the number of volunteering hours a student has undertaken or to a probation officer or other officer of the court who wants to see the number of community service hours a person has completed. If some aspiring hackathon or socially-responsible company or whatever wants to create this tool, just give me credit for the inspiration, please?

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.

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Do you want volunteer feedback? Not if you don’t ask for it.

graphic by Jayne Cravens representing volunteers

As I’ve said before on my blog, so much of my recommendations regarding volunteer engagement come from my own experience either managing and supporting volunteers or being a volunteer – or trying to volunteer – myself, as well as from feedback from people that volunteer – or try to volunteer – themselves.

Here’s another example:

I have done a volunteering gig three times where I spend the night at a church that serves as a temporary overnight shelter for three families experiencing homelessness. The families are enrolled in a program by a nonprofit in the county where I live. My liaison is the church that is in charge of recruiting volunteers for that week of the shelter. My role in these three times I’ve volunteered: I show up at 7:45 p.m., I may or may not interact with the families, who start arriving at 8 (it depends on what they and their children want – not everyone is in the mood to socialize, including the kids), the families retreat to their rooms at 9, I set up my cot and lock things up with the other volunteer, read or play on my computer for an hour, then it’s lights out at 10. At 6 a.m. or so, the volunteers get up and, at 6:30, we knock on the doors of the families with a hearty and, no doubt, terribly annoying “Good morning!” The families need to be out by 7 a.m. and we lock up and leave.

90% of my volunteering is sleeping. How cool is that?!?

Anyway, here’s an email I sent to the organization that works with these homeless families and oversees the churches that recruit volunteers to support their program, with some editing to protect identities because I am NOT trying to shame anyone. I sent it more than a week ago:

One of the problems with involving volunteer management consultants as volunteers is you get emails like this…

I appreciate so much the opportunity to volunteer to support the ORGNAMEREDACTED temporary family shelter at the NAMEREDACTED Church here in COMMUNITYWHEREILIVE. Last night was my third time being a volunteer host. I’m sorry my schedule doesn’t allow me to do it more.

However, I’m surprised that volunteers don’t receive an email followup from ORGNAMEREDACTED at some point early on to ask if they have felt prepared for the role, how things have gone in their volunteering experiences, if we are facing any challenges, how the program might be improved, what we like most about the experience, if the experience has affected how we view homelessness, etc.

Volunteers usually won’t provide feedback, even ask a question, unless they are specifically asked for such. Just because an organization might not be hearing of any challenges or problems or suggestions doesn’t mean they aren’t there. 

I also am surprised no one from ORGNAMEREDACTED has reached out to volunteers about other ways to support the organization, how to get program updates, etc.

Again, I appreciate so much the opportunity to volunteer to support the families in your program and hope my comments are accepted in the spirit of helpfulness.

Are volunteers happy? Are clients happy with volunteers? Are volunteers facing any challenges? Is there a regular/ongoing issue that might need to be addressed? Are volunteers doing what they should be doing? Is there something that needs to be improved regarding this program? Is there anything going on beyond a shift being staffed – is there a better awareness about issues around homelessness? There is NO WAY for this organization to know the answers to any of these questions because they’ve never asked their volunteers – and if they are assuming that volunteers will speak up without asking, they are mistaken (I’m one of the few exception to that rule).

There are a number of ways the organization could respond to me:

  • A defensive message about the workload and stress the organization is under that prevents them from reaching out to volunteers and inviting their feedback after shifts
  • A defensive message that says I should have taken this up with the church liaison and not the actual organization, that I shouldn’t have put this into an email, etc.
  • A defensive message that says that there is a statement on page such-and-such of the notebook of support materials for volunteers on the table next to the coffee machine at the church that is currently hosting the shelter that clearly states that volunteer feedback is welcomed and how to submit it.
  • A defensive message that implies I’m an unhappy volunteer and, therefore, perhaps this isn’t the right opportunity for me
  • A thank you message, but no other feedback
  • A thank you message that also asks me for advice on how they could implement such a feedback system that wouldn’t be a time or financial burden on the organization

Predictions?

Perhaps this organization involves volunteers just to get tasks done. What a shame.

Also see:

Volunteering to build community cohesion

One of the reasons I loathe the way the Points of Light Foundation and other organizations promote the value of volunteering – with a monetary value and number of hours – is because it ignores the far greater value of volunteering and the far better reasons for an organization to engage volunteers.

I’ll say it yet again: engaging volunteers isn’t always just to get a task done. Sometimes, volunteering has much larger, more important goals – like a group volunteering effort done to help demonstrate solidarity and understanding between different groups. Volunteers can help build community cohesion and better community understanding. Volunteers can help change minds – without ever asking volunteers to change their minds.

Do you really think the best, most efficient, cheapest way to build affordable housing is by gathering a different group of volunteers each day to build a house together? No – no, it’s not. If that’s why you think Habitat Humanity does what it does, you are REALLY missing the larger point of their mobilization of volunteers.

Here’s yet another example of what I mean when I go on this regular tirade: in Washington County, Oregon, members of an Islamic mosque’s congregation and members of a Jewish temple’s congregation got together to volunteer for a Habitat for Humanity build project in November 2018. Here’s a tweet about the event, with a photo:

This happens all the time, all across the USA. Habitat chapters LOVE bringing together different groups to volunteer side-by-side. Is the value of that the number of hours they volunteered and the monetary value of those hours? No.

If your organization is recruiting volunteers just to get tasks done, you are missing out on the value of volunteers.

And on a side note: four months later, this tweet had only two “likes” and no retweets. Every person on the build site should have been invited to retweet and “like” this if they are on Twitter. Every staff person at Habitat with a Twitter account should have been invited to retweet and “like” this. Don’t post something as wonderful as this and hope it might get noticed – ask your staff and volunteers, including your board members, to share it! Here’s more advice on using social media.

If you have benefited from this blog or other parts of my web site and would like to support the time that went into developing material, researching information, preparing articles, updating pages, etc., here is how you can help.

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No fooling: advice for volunteers

graphic by Jayne Cravens representing volunteersMy consulting work is focused on helping nonprofits, NGOs, government programs, etc. But I monitor online sites like Quora, Reddit and YahooAnswers, as well having conversations with various people, and the result of that is that I have found many people are struggling with a whole host of issues related to their own volunteering – or attempts to volunteer.

So many corporate folks thought all potential volunteers needed was a web site to search for opportunities. But while such sites have proliferated, guidance on how to choose a volunteering assignment, the options available, things to consider before signing up, even how to complain about a volunteering experience, are severely lacking.

Because of this lack of guidance for volunteers and people that want to volunteer, I created a section on my web site focused on helping people who want to make a difference in some way, through volunteering or through a career. The pages also are meant to help people who are assigned community service by a court or by a school, not only to help them access opportunities but also to move beyond “I have to do this so I am.” Please note that the pages do have advertising – clicks on ads help me pay the costs of hosting my web site, including the blog you are reading now, and pay for Internet access. Please also note I receive no funding for the time I spend researching topics and creating materials for this blog or my web site. 

The resources also include:

Detailed information for teens that want or need to find community service or volunteering tasks.

Ways you can volunteer, no matter how young you are (a lot of folks are under 13 but really, really want to do something)

Advice for family volunteering – volunteering by families with children.

Advice for volunteering as a group / volunteering in a group and a special page of advice specifically regarding group volunteering for atheist and secular volunteers (how to find welcoming opportunities for groups of volunteers that are not religious-based/faith-based).

How to find or create volunteering opportunities to help seniors / elders / the elderly that moves well beyond the “go be nice to old people” advice on other pages. 

Advice for finding volunteer activities during the holidays (spoiler alert: start looking in as early as August – not even kidding).

Online Volunteering / Virtual Volunteering: finding volunteering tasks you can do from wherever you are in the world. While my book with Susan J. Ellis, The Last Virtual Volunteering Guidebook, is focused on helping organizations, this page is meant to help people that want to be online volunteers.

Volunteering to help after major disasters for those that have ever wanted to help people affected by a sudden event like an earthquake, flood, tornado, hurricane, fire or human-caused event, this resource details what you need to do NOW. 

Volunteering to address a volunteer’s own mental health, designed to help a person have realistic expectations for volunteering to address his or her own loneliness, depression, anxiety, etc., and to avoid an experience that will make the volunteer feel worse instead of better.

Volunteering with organizations that help animals and wildlife. This is one of the most sought-after types of volunteering, and many people think they should pay large amounts of money to go overseas and help wildlife (and that wildlife is, in fact, being exploited and endangered by these volunteers).

Volunteering on public lands in the USA. While national parks, national forests, national monuments, federally-managed historic sites, Bureau of Land Management land, state parks, wetlands, etc. have fairly decent and easy-to-find information for potential volunteers, there’s no one page that tells people what all of their options are – I’ve tried to address that.

Using your business skills for good – volunteering your business management skills, to help people start, expand or improve small businesses / micro enterprises, to help people building businesses in high-poverty areas, and to help people entering or re-entering the workforce.

Volunteering in pursuit of a medical, veterinary or social work degree / career – volunteering that will help build your skills and give you experience applying skills to work in these fields.

Ideas for Leadership Volunteering Activities. These are more than just do-it-yourself volunteering – these are ideas to create or lead a sustainable, lasting benefit to a community, recruiting others to help and to have a leadership role as a volunteer. These can also be activities for a Capstone project, the Girl Scouts Gold Award, the Duke of Edinburgh’s Award (U.K.), a mitzvah project, or even scholarship consideration. This is also a resource for any person that wants to create his or her own volunteering activity.

Fund raising for a cause or organization – how to raise money for a nonprofit, non-governmental organization (NGO), charity or program you care about.

Crowdfunding for a personal cause: raising money to help with health care costs for a sick family member, someone in a dire financial crisis, etc. (as opposed to raising money for a nonprofit)

Donating things instead of cash or time (in-kind contributions) – do people living in poverty, or people after a disaster, really want your used shoes, your used clothes, your used car, etc.?

Creating or holding a successful community event or fund raising event – before you throw a concert or marathon or comedy show or whatever to raise money, read this.

How to make a difference internationally / globally/ in another country Without going abroad. Yes, there really are ways you can help without moving or traveling.

Ideas for Funding Your Volunteering Abroad Trip. This resource includes suggestions of ethical programs and questions to ask any program that wants your money to give you your feel-good short-term volunteering experience in another country.

Tax credits for volunteering – advice for residents of the USA.

How you can advocate for an issue important to you. If there is something you want to tell people about, to prompt them to care, even to prompt them to action, this resource is for you.

Also see my blogs to discourage people from voluntourism and the dangers of “volunteering” to help wildlife abroad.

If you have benefited from this blog or other parts of my web site and would like to support the time that went into developing material, researching information, preparing articles, updating pages, etc., here is how you can help.

Charity isn’t enough

The current Presidential administration in the USA wants to cut federal funding for a range of programs, including Special Olympics. Betsy DeVos, the President’s Secretary of Education, says it’s because these programs “enjoy robust support from private donations.”

Charity has never been enough to address homelessness, illiteracy, maternal health problems, gaps in education, the needs by those affected by domestic violence, the needs of people with disabilities, and on and on. Charity isn’t enough to promote the arts (arts involvement isn’t just nice – it’s essential to a whole range of quality of life issues), maintain public lands, and on and on. Charity is essential – but, alone, it will NEVER be enough, for Special Olympics or any other ESSENTIAL program. There MUST be government funding – tax dollars – for human service, environment, education and arts programs to be more than little feel-good PR moments benefitting just a small group of people.

My mother announced when I was 14 that I would be volunteering to escort the Henderson County team to the state Special Olympics in Bowling Green, Kentucky – a cousin was involved in organizing and this was how we, as a family, would support her – with me. Yes, it was a “voluntold” moment. I had never been around people with developmental disabilities and I had no idea what Special Olympics was and I had no idea who Eunice Shriver, the featured speaker, was. I won’t say I entirely understood it all at 14, but that participation changed ME for life and how I relate to people with developmental disabilities. It put me on a lifetime journey of trying to understand – all because of volunteering at one Special Olympics event. It wasn’t just a “nice” thing to be involved, not a oh, look at these poor children isn’t their spirit adorable thing – it was a TRANSFORMATION, for athlete, family member, volunteer and audience alike. This is so much more than “charity.” And government support is necessary for it to be anything more than a few small events here and there.

In fact, the Oregon Special Olympics keeps canceling events because of lack of funding. Special Olympics Oregon lost $325,000 on $4.5 million in revenue in 2016, lost more in 2017, and expects to lose money again in 2018, according to a news release. The reality is that corporations and other funders are NOT stepping up to fulfill the needs of Special Olympics.

The San Francisco Bay Area, including Silicon Valley, has rapidly become the richest region in the country. It’s a place where $100,000 Teslas are commonplace, unfiltered “raw water” goes for $37 a jug, and companies pay mega bucks for parties for employees, featuring high-profile comedians and other celebrities. Yet Sacred Heart Community Service, a San Jose nonprofit that helps low-income families with food, clothing, heating bills, and other services, actually received less in individual donations from the community in 2017 than it did the previous year. “We’re still not sure what it could be attributed to,” Jill Mitsch, the funds development manager at Sacred Heart, said in this story about corporate profits and philanthropy in Silicon Valley. It’s not the only nonprofit trying to keep donations up—the United Way of Silicon Valley folded in 2016 amidst stagnant contributions. Here’s more in this story. Record homelessness, record numbers of people needing health care, more and more polarization in society, more and more social isolation, less and less feelings of community – and, yet, Silicon Valley is holding on tightly to its wealth and not investing in the nonprofits that cannot keep up with demand.

Charity isn’t enough. In fact, volunteering, by itself, isn’t enough to save the world. But that’s another blog…

Also see:

Volunteer (mis)management at schools

Here in the USA, ’tis the season for volunteers at school book fairs to raise money for various projects at the school that aren’t funded anymore because of ongoing tax cuts!

And it’s a time of year when I get terrific insights into volunteer (mis)management.

My friends know that I research, train and write about volunteer engagement. Their texts and emails to me are a fountain of insight. Here’s a recent series of texts from a friend back in Kentucky, which I’ve slightly edited to protect the identity of the school, and the link at the end of her text is mine:

I signed up to volunteer at the Used Book Sale at school. I signed up to sort books. I got ready, drove to the school, and signed in… only to be told “oh, we don’t need any volunteers today. We will need some Wednesday though.” They asked for volunteers for Monday and Tuesday and I signed up on their sign up list for Monday. They had my email address and phone number, yet nobody bothered to call or email me and let me know I wasn’t needed. They let me drive all that way and then sent me home. This is not an uncommon thing with this school. The night I worked the basketball tournament, I had signed up to work the gate but when I arrived there was already someone working the gate so they told me that “maybe they could use me somewhere else.” I asked and they put me in the concession stand. They had other volunteers for the concession stand too who ended up going home because I was working it – that means I took someone else’s place. And remember: parents have to volunteer so our kids can go to that pizza party. Because of my disability, a “good” day is really valuable to me – I don’t appreciate them wasting my good day like that – there are other things I could have been doing.

Maybe this doesn’t really sound like a big deal. But it is. Schools need volunteers. This isn’t about the pizza party – it’s about a school desperate to staff events highly valued by their students – and these type of students have a very positive effect on student academic performance and discipline issues. This volunteer is frustrated. Once she fulfills her obligations in terms of hours, she’s not going to volunteer even an hour more.

Feeling smug, Oregonians? Well, here’s an email I myself got recently:

Our SPRING Scholastic Book Fair is coming up on March 20 and 21 in the East Cafeteria during Parent Teacher Conferences! Book sales will start on Wednesday from 2 – 8 pm and continue on Thursday from 8 am – 8 pm.

We are asking for VOLUNTEERS to help with set up on Wednesday, book sales on Wednesday and Thursday (1-hour shifts) and packing up after the fair on Thursday. Please check the link below for times that we still need volunteers and sign up for one or more shifts! We say it every time, but we really CANNOT do this without you!

Thanks so much for your help!!!

What school? I don’t know. In what city? I don’t know. The email came from a gmail account. Are there rules for book fair volunteers, like policies for interacting with kids? No idea. Are volunteers going to handle money? No idea. In fact, I had no idea why I got the email – I’m not a parent. After some back and forth with the sender, I discovered that this is a nearby school to where I live here in Oregon. I signed up months ago on the school district web site to help with activities in the school system. I was interested in helping at one-time events or even talking to students who might be interested in a career path similar to my own (a squiggly, meandering career path that starts in the arts, goes through journalism, goes back to the arts, goes into communications for nonprofits, and just keeps getting more abstract…). I never got a response from the school district. Did I pass the criminal background check? Is there a web site I’m supposed to review to learn about the rules for being a volunteer? Are there things I shouldn’t say around children? What if they ask me for my email address? Would there be a new volunteer orientation? Since I never got a response or any answers to those questions, I had completely forgotten about signing up to help to volunteer months before – as, indeed, I do with more than half of the places I sign up to volunteer because they never reply to my application or sign up on VolunteerMatch.

The schools in my district are installing all sorts of machines at entrances to screen visitors and keep kids safe. They might want to look into their volunteering policies and procedures as well.



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Trump is trying to eliminate national service – again

For the third consecutive year, Donald Trump’s annual budget proposal calls for the elimination of the Corporation for National and Community Service (CNCS). This is the federal agency that oversees national service and volunteering efforts, including AmeriCorps, VISTA, Conservation Corps (the modern-day CCC) and Senior Corps. This is a part of Trump’s ongoing war on volunteerism.

The annual budget of CNCS is $1.08 billion, less than 0.03 percent of the overall federal budget. For the past two years, the USA Congress has rejected Trump’s elimination proposals, instead giving AmeriCorps and Senior Corps a $19 million increase in funding for the current fiscal year.

AmeriCorps members are well known for their essential response and recovery efforts following natural disasters in the USA. For instance, For a year and a half after the 2011 tornado in Joplin, Missouri, AmeriCorps members created a missing persons call center, transported volunteers into the field to help with debris removal, moved people from temporary to permanent housing, delivered donated items to families, assisted with minor repair jobs, and coordinated volunteer efforts by various individuals and groups, both local folks and people coming in from other parts of the USA. You can read more in this story by the Joplin Globe. I warned via this blog in 2017 about this possibly happening.

I’ve written about this before, in 2017. And then I wrote about the attempt for this to happen in 2018. And as I said then: I have seen, first hand, the impact that these national service members have had on nonprofit and public institutions, and those they serve, across this nation. These programs are a part of what make my country great – great right now. Members of these services provide CRITICAL services that benefit millions of people in our country. Members go on to an intense awareness about community issues that make them better citizens, more educated votes, and more productive members of society. The first President George Bush (Republican), President Bill Clinton (Democrat), the second President George Bush (Republican), and President Barack Obama (Democrat) all supported these national service programs. If these national service programs are eliminated, millions will suffer, and yet another great thing about these United States will go away.

If you are a US citizen, I strongly encourage you to:

  1. Call your Congressional Representative and two US Senators and share your opinion about national service funding. Calling or sending a postal letter is most effective; emails are too easily ignored.
  2. Look online, particularly via social media, for efforts to publicly support national service.
  3. Contact your local newspapers with a letter to the editor in support of CNCS programs.
  4. Help local nonprofits post information on their web site and via social media about the difference national service members have made in supporting community goals and improving the quality of life in your community.

And to think that, earlier this year, there was a call to expand national service by the National Commission on Military, National, and Public Service, a federal panel.

It’s not enough for you to read this blog and be outraged: you must take action or this is going to happen.

Update May 9, 2019: The US House Appropriations Committee rejected Donald Trump’s proposal to eliminate the Corporation for National and Community Service. The committee also introduced an FY20 spending bill to fund CNCS at $1.14 billion, an increase of $55 million above the FY2019 enacted level. You can find more details about how much funding the House Appropriations Committee has proposed for each CNCS program in this legislative update.

know before you go: volunteering by foreigners is illegal in some countries

I’m one of the moderators of the forum on Reddit – called a subreddit – on volunteering. Most of the questions on that forum are by people looking to volunteer and, often, they are looking to volunteer for a few weeks in another country. This is voluntourism, and anyone who reads this blog regularly knows I’m not fond of the practice: it is vanity volunteering, focused on giving a foreigner a feel-good experience rather than actually helping someone and, in fact, such “volunteering” can actually harm children, wildlife – even the volunteers themselves.

In some countries, volunteering by foreigners is, in fact, illegal. Despite its illegality, some NGOs – which are really for-profit companies – try to recruit foreigners to pay thousands of dollars to come “help” in their communities.

For instance, in most cases, volunteering by foreigners in Indonesia is illegal. The Indonesian immigration police in the country make regular visits to certain communities to check the legal status of people who say they are volunteers and foreigners who say they are being paid to work. You can read a news report from July 2016 about one of the raids on foreign volunteers here.

Bukit Lawang in North Sumatra, Indonesia is a popular tourist destination located on the edge of the Gunung Leuser National Park, a UNESCO World Heritage Site home to numerous bird, plant and mammal species, most famously the Sumatran orangutan (Pongo abelii). Nearby tourist businesses operate jungle treks, transport, tours, and other activities in the area – and field a LOT of questions about wildlife volunteering.

bukitlawang.com has a page about the laws regarding volunteering by foreigners in Indonesia, one that I wish more countries and popular tourism sites had. The Bukit Lawang page says that the main type of foreign visas for the country are the following (the bullets are cut and pasted from the site):

    • visa-free entry permit (received on arrival, free, at the airport) – voluntary work is always illegal

    • visa-on-arrival (paid on arrival at the airport at the cost of $35) – voluntary work is always illegal

    • tourist visa (paid abroad at the cost of around $50) – voluntary work is always illegal

    • social visa (paid abroad at the cost of around $50) – voluntary work is usually illegal. For the voluntary work to be legal, the social visa must have been sponsored (with an accompanying letter) by a registered Indonesian yayasan (charity/foundation) and during the application, the sponsorship letter must state that the foreigner is performing volunteer work for the foundation. A sponsorship letter that merely says something along the lines of ‘I am an Indonesian citizen and I am sponsoring Mr. X to visit Indonesia’ would NOT be valid for volunteer work in Indonesia, it ONLY entitles you to stay in Indonesia for a holiday/family visit, and no kind of work is permitted. A sponsorship letter from an individual, one that is not stamped by a charity/foundation is almost certainly NOT valid for work in Indonesia.

  • KITAS – sponsored by a charity or employer. This costs around $1200 per year (including work permit and visa) and is valid for paid and/or unpaid work of the specified nature at the specified employer.

The page also offers the following throughs about voluntourism. Remember – these are coming from an Indonesia-based organization:

Voluntourism is big business around the globe. In Indonesia specific considerations are:

    • low cost of labour – the minimum wage is around $5/day, and many earn even less. If you emphasise the ‘tourism’ aspect of voluntourism, then it may make sense to spend thousands on your trip, but the ‘volunteer’ element may be lacking.

    • your skills – if you are a young person with no work or life experience unfortunately you may have little to offer except your time. Effective volunteers will have specific skills that are relevant and scarce in a rural developing area.

    • culture differences – Indonesian culture is very different from your own. Communities are interconnected and foreigners are ‘other’. You will also face a language barrier – while those working in tourism will speak English, these are certainly not the people in need of help – those in need are generally far from the tourist areas.

    • transparency – Indonesia does not have a big charity culture; rather, charity is said to begin at home, and the concept of working for free is largely alien. You should therefore check exactly how the goals of the charity or project organiser himself are aligned with those of the charity. Do not be afraid to ask questions. Indonesian staff need money, but they must explain to volunteers exactly how they benefit financially from their charity.

    • safeguarding – Indonesia and other developing countries are open and have few safeguarding policies in place. This means that children can be at risk. If your project is working with children be sure to check about their safeguarding policies

    • effectiveness – be sure that your project is effective in achieving its and your goals. Ask specific questions and look at how results are measured.

  • immigration concerns – your volunteer work is likely to be illegal – see above.

It’s refreshing to see a local institution speak out so strongly against voluntourism and be so explicit about what the law is.

All that said, I should note that it is certainly possible for foreigners to visit Gunung Leuser National Park and see the Sumatran orangutan, something I hope to do myself someday. I learned about it by reading Lone Rider by Elspeth Beard. She’s one of the first women to ride a motorcycle all around the world, doing so back in 1982 – 1984. She wrote about an NGO working in this area, helping to address the huge problem of Indonesians abducting baby orangutans and then wanting to get rid of them when they grow older and are so much harder to care for. Her account of this visit is a good example of transire benefaciendo: “to travel along while doing good” – she didn’t attempt to work at the NGO as a volunteer (which would have been illegal), but she did elevate its work through her book.

I did something similar in Hungary: while camping in Hortobágyi Neuzeti Park, a sea of grasslands, the camp host told us that there was a bird rescue clinic right next door. The next morning, I went there. It turned out the clinic allowed visitors, so we toured, taking photos of their rehabilitation rooms and spaces and getting information, which I translated once we were home so that I could write about the Hortobágy Bird Clinic on my blog. Here is the web site of the clinic as well.

In addition to researching the laws regarding foreign volunteers in a country where you want to go, you should also look at your own country’s laws regarding going elsewhere to volunteer. For instance, Tauqir Sharif, 31, from Walthamstow, England, founded the organization Live Updates from Syria in 2012, providing support and assistance for families in Syria and raising awareness about the devastating situation on the ground. He has been living and working in Idlib, Syria alongside his British wife, Racquell Hayden-Best. He had his UK citizenship revoked in May 2017.
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