Author Archives: jcravens

About jcravens

Jayne Cravens is an internationally-recognized trainer, researcher and consultant. Her work is focused on communications, volunteer involvement, community engagement, and management for nonprofits, NGOs, and government initiatives. She is a pioneer regarding the research, promotion and practice of virtual volunteering, including virtual teams, microvolunteering and crowdsourcing, and she is a veteran manager of various local and international initiatives. Jayne became active online in 1993, and she created one of the first web sites focused on helping to build the capacity of nonprofits to use the Internet. She has been interviewed for and quoted in articles in The New York Times, The Wall Street Journal and the Associated Press, as well as for reports by CNN, Deutsche Well, the BBC, and various local radio stations, TV stations and blogs. Resources from her web site, coyotecommunications.com, are frequently cited in reports and articles by a variety of organizations, online and in-print. Women's empowerment and women's full access to employment and education options remains a cross-cutting theme in all of her work. Jayne received her BA in Journalism from Western Kentucky University and her Master's degree in Development Management from Open University in the U.K. A native of Kentucky, she has worked for the United Nations, lived in Germany and Afghanistan, and visited more than 30 countries, many of them by motorcycle. She is currently based near Portland, Oregon in the USA.

Insecurity in the Humanitarian Cyberspace: A Call for Innovation

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ALNAP (Active Learning Network for Accountability and Performance in Humanitarian Action) has a fantastic blog posting, Insecurity in the Humanitarian Cyberspace: A Call for Innovation, by Kristin Bergtora Sandvik. An excerpt:

“Over the last two decades, innovations have fueled the creation of a humanitarian cyberspace. It is now time for the task of addressing the challenges posed by the humanitarian cyberspace to be prioritised on the humanitarian innovation agenda… The traditional notion that the ´virtual` world is a different social space than the ´real world` is by now obsolete, also in the humanitarian context… While the traditional threats to the humanitarian space persist, the humanitarian cyberspace broadens the scope of humanitarian action – which means that, instead of shrinking, the humanitarian space is actually poised to enter an expanding frontier. As illustrated by the increasing reliance on mobile cash transfers in food aid, the humanitarian cyberspace also offers new options for the constitution and distribution of relief. The notion that access to information and humanitarian data constitutes a form of relief in its own right illustrates how technology is reshaping the very definition of aid. The emergence of ‘digital humanitarians’ exemplifies a shift in the understanding of who is an aid provider and the possibilities for providing aid from a distance. At the same time, the humanitarian cyberspace has engendered a new set of threats, which impinge on the humanitarian space and which needs to be taken more seriously in the context of humanitarian innovation.”

Another excerpt:

“The use of social media by fieldworkers may undermine principles of neutrality and impartiality and endanger recipients of humanitarian aid as well as aid workers. The dilemma is well-known: In the humanitarian field, the free speech of aid workers must be balanced against the vulnerability of aid recipients and the particular dynamics of the emergency context. However, social media exacerbates the risk, also for humanitarians themselves…While the medical and social work professions (among others) are developing more robust, binding and enforceable industry standards with respect to social media, the humanitarian sector is lagging behind. Facebook, Twitter and Instagram are largely perceived as ‘private’ platforms, even when used actively during and for work. Additionally, the tension between security concerns and fundraising priorities seems to exacerbate the difficulty of developing strong and innovative approaches to responsible social media use.”

This entire blog is a MUST read for anyone working in international development, as well as any nonprofit, government or other mission-based organization. It is based on a roundtable at the 4th bi-annual IHSA World Conference on Humanitarian Studies and Sandvik’s recent article in the Third World Quarterly ‘The humanitarian cyberspace: shrinking space or an expanding frontier?’

The Active Learning Network for Accountability and Performance in Humanitarian Action (ALNAP) was established in 1997, as a mechanism to provide a forum on learning, accountability and performance issues for the humanitarian sector.

secular-based short-term humanitarian volunteer initiative working in Ghana

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There is secular-based short-term humanitarian volunteer initiative called the Humanist Service Corps (HSC) that launched fairly recently, and they’ve already had a big success with one of their first projects: HSC has been running a medical records/medical screening to provide free health screenings for the rural community of Kukuo in Ghana’s Northern Region. In the process, HSC volunteers have trained local people to create a bilingual medical records system that simplifies and increases healthcare access for an entire community. As the HSC fundraising page for this project notes, “For the first time in their lives, the 1,250 residents of Kukuo will have access to their health information in a language they understand.”

The project is more than you might think: “Results as of April 6th, 2016: 681 patients screened, 67 cases of malaria, 27 cases of hypertension, 116 malnourished residents, 19 children missing vaccinations, two cases of Type II diabetes. Additionally, our medical outreach has helped uncover two child brides and five teenage girls kept out of school to help their families.”

The project involved training local people themselves to collect and organize paperwork, input the information into computers, double-check work and organize data. Since their training by HSC volunteers ended at the end of April, the local Kukuo Health Screening Volunteers have been running every aspect of the project themselves, with an HSC volunteer available to supervise, troubleshoot, and support. According to this blog about working with the Ghanaian volunteers, “They check each other’s screens for errors, sort and file all the screens during processing, maintain lists for future follow-up, and are working to create the digital and paper copies of the much-anticipated Kukuo Census.” Each of the local volunteers was also helped by the HSC volunteer to create his or her own an email address, write a resume, understand and discuss their letter of recommendation from HSC and be able to talk about what they did for the project and the skills that they have mastered… All of the volunteers did very well with this additional training, especially considering that many were touching a computer for the first time.”

But the work is not done. “We need to fully fund the project by June or we will not be able to screen the entire Kukuo community.” You can donate to this HSC project here. Or, you can become a monthly donor to HSC.

Shortly after the HSC volunteers first arrived in Ghana, they sat down with the HAGtivist Podcast to share their motivations and expectations for the year of service. Great idea to do a podcast with volunteers!

Online volunteers created a music festival in St. Louis

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Everyone pictures virtual volunteering as remote volunteers that sit in front of a computer or tablet or smart phone, typing and clicking, interacting only online and undertaking mostly techie tasks. But something I learned early on when I started researching virtual volunteering back in 1996 is that it’s actually a very human thing, that often leads to very personal non-computer-related activities and connections.

twangfestMore than 20 years ago, some members of an online discussion group, Postcard2 or P2, an email-based gathering place for people to talk about a particular type of music – alternative country – decided to create their own nonprofit and host a weekend of concerts in St. Louis to feature bands performing the kind of music they love, which is rarely played on the radio. It became an annual event, called Twangfest. And in June 2016, Twangfest will host its 20th event milestone.

These founding members of this music festival were dispersed across the USA, and most saw each other face-to-face only once or twice a year. But they spent time together, online, every week, often every day, for a few years. They had become close friends who shared a passion, and they channeled that passion into an onsite event that’s one of my favorite examples of what virtual volunteering can lead to.

I was a part of the discussion group starting in 1996, just as a lurker, and sometimes, more than 100 messages would be posted in a single day. I wrote about Twangfest, and the community that spawned it, back in 2000 for the Virtual Volunteering Project. I got to go to the event in 1998 and 1999, and I still meet with people I met via P2 – many are still dear friends. Here’s part of the description of the discussion group from some point in its history:

This list began as an offshoot of Postcard, the Uncle Tupelo list, and was created for people who wanted to discuss a wider range of music, including (but not limited to) alt.country, country rock, hard country, bluegrass, honky-tonk, insurgent country, roots rock, and hillbilly music We also discuss a wider range of topics, including the music’s forerunners and historical background, the sociology of the music and its listeners, and contemporary business practices that make the music possible. Many of the 600+ subscribers to this list are ordinary folks who love this music. The list also includes musicians, writers, radio and record label folks, and others who work in the music business, who bring an interesting perspective to the subjects… Years of argument and agreement have created a sense of community on P2. List members meet up at musical or other venues in their home towns or as they travel. 

Note that it never says anything about virtual volunteering. The intention of this group was never to create a music festival and a nonprofit, and even with those creations, no member of the group was calling it virtual volunteering. Yet, that’s what it was. Some volunteers took leadership roles, becoming members of the board of directors, identifying places to advertise, recruiting volunteer designers, negotiating with venues, and approaching potential sponsors. Some volunteers took on micro tasks – like me: I was an on-call volunteer, ready to answer questions as needed about preparing nonprofit paperwork and coming up with phrasing for the web site and press releases to make sure people knew this wasn’t just a music festival, that it was a nonprofit organization working to preserve and promote the unique tradition and culture of Americana music. The nonprofit never divided people as online volunteers and traditional volunteers – all were just volunteers (and in this case, just means solely, not merely, so please, no hate mail).

I’m stunned that it’s been 20 years since Twangfest started! But, then again, virtual volunteering is a practice that’s more than 35 years old!

Also see:

Lessons on effective, valuable online communities – from the 1990s

Updated: research regarding virtual volunteering

vvbooklittleThe Last Virtual Volunteering Guidebook, a book decades in the making, by Susan J. Ellis and myself. Tools come and go, terms come and go, but certain community engagement principles never change, and our book can be used with the very latest digital engagement initiatives and “hot” new technologies meant to help people volunteer, advocate for causes they care about, connect with communities and make a difference. It’s available both in traditional print form and in digital version.

Problems in countries far from home can seem easy to solve

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globeProblems in countries far from home can somehow seem far easier to solve than problems in your own country. They aren’t. Western do-gooders need to resist the allure of ‘exotic problems.’ It’s yet another excellent piece from the Guardian Development Professionals Network. It’s a must-read for all those that want to volunteer abroad, are seeking a career in international humanitarian aid and development, or want to donate to such causes.

The aforementioned piece is a good companion to my earlier blog on vanity volunteering.

So I guess I’m vanity blogging… but then, aren’t we all?

Also see:

Reality Check: Volunteering Abroad / Internationally

and

transire benefaciendo: “to travel along while doing good”

Making Mental Health a Global Development Priority

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Depression and anxiety disorders may affect as many as 500 million people globally. These psychological traumas are emotionally painful and distressing experiences that overwhelm an individual’s ability to cope. Symptoms include intrusive flashbacks, hypervigilance, avoidance behavior and frequent, unwarranted, extreme distress. Such disorders often prohibit people from working or studying, from being a nurturing part of their families, from participating in their communities in a positive way. Aid and development activities fail when a substantial part of the society to be served is suffering from psychological disorders, and it plays a role in diminishing potential for peace.

The United Nations is emphasizing mental health issues as a development concern, as evidenced by a recent conference organized by the World Bank and World Health Organization highlighting the consequences of psychological trauma. According to a new WHO-led study, every US$ 1 invested in scaling up treatment for depression and anxiety leads to a return of US$ 4 in better health and ability to work. #mentalhealthnow

See this video from the World Bank for more information:

Keeping volunteers safe – & keeping everyone safe with volunteers

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I am thrilled to have just discovered that some of my favorite resources for helping to keep volunteers safe, and keeping everyone safe with volunteers, are now available for FREE – just download them!

One is Kidding Around? Be Serious! A Commitment to Safe Service Opportunities for Young People. It discussed “risk relevant characteristics” of adolescents and children – knowledge that was especially helpful when I was creating and advising on online mentoring programs -, offers a realistic, effective risk management process for dealing with young people, and reviews how to approach different service scenarios involving young participants. If you have young volunteers working together in particular, this book is a MUST read.

Another resource that is now free to download is Screening Volunteers to Prevent Child Sexual Abuse: A Community Guide for Youth Organizations. There are explicit guidelines on interactions between individuals, detailed guidance on monitoring behavior, advice on training staff, volunteers and youth themselves about child sexual abuse prevention, and exactly how to respond to inappropriate behavior, breaches in policy, and allegations and suspicions of child sexual abuse. I really can’t say enough fantastic things about this book.

And still another resource is Safe to Compete: An Introduction to Sound Practices for Keeping Children Safer in Youth-Serving Organizations. This document from the National Center for Missing & Exploited Children, published in 2013, is a framework for youth-serving organizations to guide their development of a sexual abuse prevention program.

Combine these three books with Beyond Police Checks: The Definitive Volunteer & Employee Screening Guidebook by Linda Graff, available from Energize, Inc. (but not for free), and you’ve got a solid, more-than-basic understanding of risk management in volunteer engagement activities. I really can’t say enough fantastic things about Graff’s book. It completely changed my view of safety in volunteering programs, both for clients and for volunteers themselves – the over-reliance on police checks for safety continues, sometimes with tragic consequences.

Three of these resources are “old”, however, I have had no trouble whatsoever easily adapting their recommendations to online scenarios with volunteers (virtual volunteering). The “old” books were a wake-up call for me regarding the vulnerability of teens, women and people with disabilities, and I carried that new knowledge into my recommendations regarding virtual volunteering, starting in the 1990s and continuing to this day.

And if you are promoting virtual volunteering, digital volunteering, micro volunteering, whatever, these books are a MUST read before you utter another word!

July 16, 2020 update: Prepared by Volunteer Canada for Public Safety Canada Community Safety and Partnerships Branch, The Screening Handbook (to screen volunteers) from March 2012 is a free online publication that provides “a comprehensive resource to help organizations revise and develop screening policies and practices. Screening is considered to be an essential component of sound human resource management. It is broadly defined as an ongoing process that helps better match people and organizations, improves the safety and quality of programs, and reduces risks and liability… Screening practices play a critical role for organizations in fulfilling their moral, legal, and ethical responsibilities to all those they reach, including members, clients, participants, employees, and volunteers. This obligation is even greater when they are working with vulnerable people, including children, youth, people with disabilities, and senior adults… Organizations should have comprehensive and ongoing screening practices in place that recognize the importance and value of all the relevant steps in determining the right fi t for an assignment. To rely solely on Police Checks as the only screening protocol is to ignore other important and valuable sources of relevant information.

Also see:

Building a team culture among remote workers: yoga, cocktails & games

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Workforce.com has an outstanding article from February of this year, This Party’s Electric: Culture, Cocktails and Remote Co-workers, about some creative, effective ways companies have created a sense of team among remote workers. This article is about paid employees, but these practices would also work for those engaging online volunteers, in many scenarios.

The article notes that:

  • All 70 of the employees at FlexJobs, a telecommuting job service, work virtually, and many employees have never met in the same room, in-person. To build team culture, the FlexJobs leadership team uses collaboration technology to come up with fun ways to help employees develop relationships outside of work, including a twice-monthly virtual yoga class over Skype run by an employee with a yoga certification, and a trivia-themed happy hour using Sococo, an online virtual workplace, where employee teams gather in virtual rooms to brainstorm answers to questions posted by the CEO. “You would be surprised by how well it all works,” said Carol Cochran, FlexJob’s director of people and culture.
  • Katie Evans, senior communications manager at Upwork, an online talent marketplace formerly known as Elance-oDesk, created a “get to know you” exercise, and had remote employees submit three facts about themselves. She shared the facts anonymously with the team, then employees met using Google Hangouts video to guess which facts went with which person. “I thought it would last for 30 minutes, but it lasted two hours,” she said. “Everyone had a lot of fun.” The party made her realize that you don’t need to be live and in person to build company morale, and you don’t need to use complicated technology to make virtual celebrations fun. “The value is in the face time and storytelling, not the platform,” she said. Now she hosts quarterly all-company parties and smaller teams have begun using collaboration tools for team coffees and weekly “rocks and roses” meetings where everyone shares their best and worst moment of the week.

The key in these and other examples from the article is that these remote workers do already know each other, to a degree, through work – they work together already, they’ve interacted enough to know each other’s names and roles.

vvbooklittleFor more advice on working with remote volunteers, or using the Internet to support and involve volunteers, check out The Last Virtual Volunteering Guidebook. Tools come and go – but certain community engagement principles never change, as the aforementioned Workforce.com article confirms. Successfully working with people remotely is a very human endeavor that people who are amiable, understanding and thoughtful tend to excel in.

In the EU? Want to become an EU Aid Volunteers sending organization?

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eu aid volunteersIf your organization or initiative is based in Europe, in a country that is a part of the European Union, and is also working in humanitarian action or civil protection or volunteer engagement, you can take a free online course to explore becoming an EU Aid Volunteers sending organization. The course will run from 2-29 May 2016, with participants logging on for approximately 3 hours per week for lessons, webinars and discussions. There is a limit of one participant per organization. Space is limited and will be allocated on a first come, first served basis!

This E-Learning course was created by the consortium formed by Volonteurope,
Alianzapor la Solidaridad, GVC Onlus and Hungarian Baptist Aid in partnership with Instituto de Estudios Sobre Conflictos y Acción Humanitaria (IECAH). At the end of the course participants will acquire:

  1. The ability to describe how the EU Aid Volunteers programme provides a central framework for strengthening local capacity and resilience in disaster-affected communities; and
  2. The ability to explain the principles and values of Humanitarian Action along with other key aspects of humanitarian work.

The course ultimately “seeks to provide flexible, practical and up-to-date training on the value of volunteers in humanitarian action.”

Every participant will have the chance to communicate with facilitators and other participants to discuss questions, problems, and opinions. The main forum will be used for introductions, general discussion, and debates, and to “really take advantage” of the course, regular participation in the forums is considered fundamental.

If you participate in this online course, I would LOVE to hear from you – about what you learned, how you liked it, what you hope to do with your knowledge, etc.

The EU Aid Volunteers initiative is managed by the EU Humanitarian Aid and Civil Protection department (ECHO). I was involved in creating the virtual volunteering strategy for the EU Aid Volunteers initiative as a consultant. Here is more information about my consulting experience.

volunteer engagement to promote social cohesion, prevent extremism?

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social cohesionThere will be a conference in Brussels, Belgium on 13 October 2016 regarding the possible role of volunteer engagement in promoting inclusion and preventing extremism.

Examples from across Europe and beyond, such as from South Africa, Colombia and Algeria, will be reviewed to explore ways that volunteerism has contributed to building trust and social cohesion. The conference will also discuss elements and factors that are essential for success in such endeavors. The examples will be included in a publication that “will offer analysis of the challenges faced in Europe concerning social inclusion and the risks of extremism from different belief groups and explain how the volunteer projects contribute to addressing these issues.”

The conference is being promoted by the European Volunteer Centre (CEV), supported by the European Commission. The event will be organised in the framework of the Slovak Presidency of the Council of the European Union and with the support of London House and Team London (European Volunteering Capital 2016).

There are lots of ways for an organization that involves volunteers to be thinking about inclusiveness in its volunteer engagement, even if social cohesion or community building isn’t explicitly stated in its mission. For instance:

Also see these related resources:

United Nations personnel system needs radical overhaul

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UNLogoI only just found out about this excellent piece in the New York Times in March by Anthony Banbury, former United Nations assistant secretary general for field support. I can’t believe I’m finding out about it only now.

I could not agree with it more.

An excerpt:

the United Nations is filled with smart, brave and selfless people. Unfortunately, far too many others lack the moral aptitude and professional abilities to serve. We need a United Nations led by people for whom “doing the right thing” is normal and expected.

Please read it. It would take a monumental push by many people to reform the UN, especially the horrific human resources system, but it’s got to happen or, truly, the organization is doomed.

I speak as a former UN employee and sometimes consultant. I love the UN too much NOT to share this.