Are you an officer of a US court, a law enforcement officer, a police officer, a probation officer, or any official charged with overseeing people who have been assigned community service by a court, and part of your role is to verify their community service hours? Then you need to be aware that there are companies that, for a fee, which they call a “donation”, will give a person assigned community service by a court a letter claiming they did those volunteering hours.
These companies are registered nonprofits, and their web sites are carefully worded to imply that they help connect people assigned with community service, or who need volunteering hours done FAST, with online volunteering opportunities, also known as virtual volunteering. But these nonprofits’ web sites list no board of directors, list no staff members, and list no activities being undertaken by that nonprofit. They will say things like “our programs are developed and reviewed by a team of trusted professionals – including doctors, clinicians, professors, licensed psychotherapists, clinical psychologists, and certified behavioral health coaches.” But then never name even one of these experts on their “team.” And as you dig deeper, you discover that the “virtual volunteering” isn’t volunteering at all: it’s writing essays to say how you felt about watching a video (which you don’t really have to watch) or reading someone else’s essay. Or developing a “personal growth” plan. One company says its volunteering is “self-guided, growth-oriented activities focused on personal development and rehabilitation” and the process is like “group therapy.” And, of course, they say that you can volunteer for them by posting about their wonderful program to other social media platforms, Craigslist, etc., bringing them more paying customers.
And if you dig even deeper, you discover that the nonprofit will give a person a letter saying they volunteered for a certain number of hours, and they will base those number of hours on how much the volunteer “fundraises” for the nonprofit. “you can begin your community service now and pay later with a $20 registration plus an access fee of $1 per work-hour (based on the time you complete.)” So for 300 hours, a customer pays $320. They claim this is to cover fees to administer the program – yet, where’s the list of staff they pay? Where’s the financial annual report saying what their fees are?
Virtual volunteering is real. In fact, I have researched, documented and engaged the practice since the 1990s. I wrote a book – many call it THE book – on virtual volunteering. I have a wiki that details what virtual volunteering actually looks like – and it’s not writing personal growth plans or watching videos and then reflecting on how they make the viewer feel. Many thousands of nonprofits and NGOs and government agencies have been involving volunteers to develop web pages, translate texts, transcribe videos, transcribe historical documents, design graphics, add keywords to photos, and on and on – LEGITIMATE online volunteering tasks.
That’s one of the reasons I’m so angry at these companies that associate their selling of community service with virtual volunteering. It’s a subject I care about deeply, and I hate to see it maligned. And some courts now no longer accept virtual volunteering at all for community service because of these unethical nonprofits.
I have a list of these companies that are engaged in this practice of selling letters saying someone has completed community service. I won’t post the list online because I know it will be used by people desperate to get community service done – it will turn out to be wonderfully promotional for these companies. But I will give the list to any person who contacts me from an email address that is associated with a court or law enforcement agency. I’ll be looking for .gov at the end of email requests and I’ll be double checking names at the agencies web sites to make sure you really work there. But once verified, I’ll be happy to send you my list, which I update frequently. My hope is that you will use this list to tell those you are working with, “No, you may not use these companies for your community service hours.” And that over time, they will be driven out of business. Or even better, that your state attorney general will investigate them, as other states have done, and shut them down.
And if you want to recommend LEGITIMATE virtual volunteering to court-ordered folks, here’s a list of credible organizations, like the Library of Congress, where such can be found.
Here are all of the blogs I’ve written to date on this subject. You will see accounts there of courts shutting down nonprofits that engage in this practice, and some courts refusing to accept virtual volunteering at all because of the practice of selling letters that say someone did community service hours.
Please note that I have had some great experiences with community service folks as volunteers – most that I’ve worked with have ended up volunteering long past their required hours, because they enjoyed the experience. I don’t want to further punish them – but I do want them to not get ripped off, and to not further engage in unethical, and possibly illegal behavior.
Contact me here.