Monthly Archives: November 2025

My time as moderator on one of the most popular subreddits is at an end.

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For many years, I’ve moderated one of the most popular online communities on Reddit. Such communities are called subreddits, and the very popular subreddit I moderated for many years (but not the only one) is r/volunteer. The description, which has a character limit, reads:

Share volunteering experiences or attempts to volunteer (unpaid work for a CAUSE, like helping foster kids). Share vol opportunities for others or a paid or unpaid role for a manager of vols, or a resource for such. Ask questions or for advice on recruiting, engaging & supporting vols, or about policies or safety for vols & those they serve. Discuss volunteerism ethics. 

The description also notes: This sub is a highly moderated.

I’ve been a moderator and facilitator of online communities and discussion boards in association with events since the 1990s. My first gig was on the soc.org.nonprofit newsgroup (remember USENET?). I’ve done these moderating and facilitating gigs mostly as a volunteer (unpaid). Why? Because I enjoy networking with others in my professional areas, from volunteer engagement to humanitarian response to nonprofit management to communications for development and on and on. I’ve been a part of even more online communities as just a member – asking questions, answering questions, debating, and lurking. Online communities have always been what I loved most about the Internet, far more than the World Wide Web or any streaming service. Participation in online communities has landed me short-term paid gigs and full-time paid jobs, including with the United Nations. Participation has also given me some wonderful learning experiences and terrific professional colleagues.

I’m VERY proud of my many years moderating and facilitating the volunteer subreddit in particular. It has taken several hours a week to moderate and facilitate the group. It’s a group that has always been very popular on Reddit, but once I took over, membership exploded, and it got even more popular. It also had more on-topic posts, more on-topic comments and more viewers. What did I do so that the subreddit got more members, more viewers and much higher quality content?

One thing I noticed early on was a complete lack of quality control regarding posts on the subreddit. Misinformation about volunteering was everywhere, as were posts from very dodgy groups wanting foreign volunteers to pay a great deal of money to “help” in some developing country somewhere, and “nonprofits” that would give a person a letter, in exchange for a “donation,” saying they had completed online community service for the court. There were people recruiting volunteers but offering no information on who was behind the initiative, something I feel strongly puts people at risk for harm. There were also people asking for volunteers to engage in initiatives that many groups were begging people NOT to do, like create holiday cards for people in assisted living or children in hospitals. There were teens with no experience wanting to create mental health crisis lines – which could, of course, put more teens at risk and lead to teens being harmed. And on and on.

There were also frequently asked questions that were easily answered: how do I volunteer? How do I volunteer to explore a career? How do I volunteer to help animals? How do I volunteer to make me look good for a scholarship? Etc.

My goal in becoming the moderator of the group – and I was the only one, no one else wanted the role – was to get rules in place, get quality content posted regularly that addressed the FAQs, and counter all the misinformation.

Since I began moderating the group so many years ago, it has taken hours of my time every week:

  • reading every post,
  • writing and rewriting and rewriting the group rules as the group and the content evolves,
  • always giving a reason for deleting a post or comment,
  • welcoming someone who reposts because they’ve rewritten their message so that it fits the rules, complimenting good content,
  • creating meaningful content tags to that content is easier to find,
  • creating automated rules (such as requiring that the word “volunteer” appear somewhere in every post and comment),
  • addressing FAQs with detailed responses (and that sometimes means pointing people to previous responses),
  • regularly posting what I hope will be thread starters,
  • promptly banning trolls, people who won’t follow the rules, those trying to sell community service, etc.
  • trying to answer the many questions and comments that come in via modmail.
  • posting links to questions and comments to other social media, trying to get more people to respond with quality content or to raise awareness about an issue that I thought more volunteer management experts and consultants and volunteerism-focused organizations should know about.

I’ve always tried to be strategic and thoughtful in the writing and re-writing of every group rule, of every group structure, even of using the automod function. I created standard content tags for the group that I shadow tested for weeks, going back through years of posts and thinking, “which tag would this have if tags had been a thing then?” I never made a group change impulsively and I can justify every post deletion and every ban.

I think it speaks volumes that there are so many other subreddits that are focused on volunteering but have few or no rules regarding transparency, safety programs when vulnerable populations are involved, no prohibitions anywhere near what r/volunteer had – and those subreddits have never taken off. And I even linked to them on r/volunteer, so that people knew, if they didn’t like the rules, there were plenty of other places on reddit that had the “anything goes” vibe they claimed to be looking for.

I loved the experience of moderating r/volunteer in that I’ve gotten to help people volunteer and I think I’ve finally gotten through in a big way regarding why trying to be a volunteer can be so hard (because most organizations have zero volunteer management training, don’t have a person dedicated to volunteer engagement, and can’t get funding for such because foundations and corporations refuse to fund “overhead”). I’ve also really enjoyed seeing for myself just how much people under 40 really, REALLY want to give back to their communities and do good in the world. It’s why, when networking with volunteer management professionals elsewhere, I’ve been able to say, with confidence, that claims that “no one wants to volunteer” are not true. So much of my interactions on the subreddit have affirmed everything I’ve said for years about how to recruit volunteers and engage them effectively. The vindication has been wonderful.

But moderating has also meant a LOT of abuse and personal, nasty insults. I have kept those private from the members of the subreddit, because I see no reason to amplify that hate. I’m not talking about people who are criticizing my points of view; I’m talking about people who say vile things, things meant to terrify. I’ve also regularly been threatened with the filing of lawsuits (such has never been filed, BTW). Two different angry people called me at home – a consequence of me being transparent on Reddit about who I am, rather than hiding behind a cyber pseudonym.

But just as bad, and maybe worse, are the people who parachute in to the group for a few days and demand my credentials and demand that I prove I really am an expert regarding volunteer engagement; these are requests from people who won’t share their own credentials and are unaware that there were any global standards regarding volunteer management, unaware that there are global gatherings on the subject, etc.

Those constant demands for me to prove I am an expert, and the repeated “Why aren’t you doing it THIS way?” messages from people who rarely provide meaningful content has finally gotten too much.

And so, my time moderating the volunteer subreddit is at an end. Not ending how I wanted it to – I kept trying to recruit new moderators, so I could just be a regular member, but no one ever even tried to meet the criteria. But I’m done – as moderator and member.

I’ll stay as moderator, for now, on other subreddits – you can see all of them here. And active on even more. And I’ve reproduced Reddit4Good on my own Reddit page, and will keep that updated – no where else. If you ever see that list anywhere else, remember: I created it.

And one last note: I’ll always be frustrated with all of the volunteer management researchers and consultants out there, all of the leaders of volunteer management associations, all the volunteerism-promoting organizations like Points of Light and the Corporation for National Service, who would not even read the volunteer subreddit, let alone participate in it. For those consultants, researchers, nonprofits and associations to ignore what is probably the largest community focused on volunteerism is shameful.

Also see:

Is your nonprofit ready for an influx of SNAP recipients needing 80 hours of volunteering each month?

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graphic representing volunteers at work

Effective November 1, veterans, the homeless, recent foster care youth and adults ages 54-64 in the USA are no longer exempt from work requirements to receive food benefits for themselves and their families through the Supplemental Nutrition Assistance Program (SNAP). This is a result of the “big, beautiful bill.”  

People in these groups are now going to have to work for pay or volunteer with a credible nonprofit for 80 hours a month in order to receive their SNAP benefits (once they start being funded again). 

It’s likely many USA nonprofits are going to see an increase in requests to volunteer as a result. One of the challenges is that you are going to get people who show up on Monday of the last week of the month and say, “I need to get 80 hours of volunteering this week.” That’s impossible.

Nonprofits: make sure you have information on your web site that notes your LIMITS on volunteering in terms of hours per week. How far in advance does a person need to apply with you to arrange 80 hours of volunteering in a month? And make sure staff know how to diplomatically, compassionately, respond to people desperate for volunteering hours that simply cannot be done in the amount of time requested at your nonprofit.

But please also think about ways you can accommodate at least a few people needing up to 80 hours of volunteering over an entire month.

You should talk to staff about this potential influx of volunteers and what it means for them in terms of supervising volunteers, filling out paperwork, etc.

These folks are going to be people who urgently need these hours and are completely stressed out about it. They need compassion, even if you can’t accommodate them – and especially if you can.

A great idea I heard from the Habitat ReStore in Beaverton, Oregon: put up a white board that says, “Tasks for the Day” and have staff write things that need to be done. A volunteer writes his or her name next to the task they are going to do, and then they go do it. Then they come back to the board when they are done and mark it “done” and move on to the next task.

Of course, the challenge is that staff have to come up with tasks. And be available to provide guidance for those tasks.

I have guidance on how to create tasks for volunteers – as well as ongoing roles for volunteers.

One more thing: if your nonprofit DOES accommodate people required to do community service, whether because of SNAP or the courts or classroom requirements, track how many volunteers you are involving as a result of these programs and find a way to define how much it is COSTING your organization to engage and support these volunteers. And make sure that cost is reported to your board, to your local elected officials and to your donors. Make sure they know that volunteers are never, ever cost free.

Read more about these SNAP requirements from the Kentucky Lantern and from the USDA.

Update Dec. 1, 2025, from CNN.

Why the Verboort Sausage & Kraut Festival is successful as a fundraiser & community event & what you can learn from it

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Verboort is an unincorporated community in Washington County, Oregon. It has less than 500 residents. It also has a very large Catholic Church and an adjacent, small Catholic School.

Back in 1934, the church and school started the Verboort Sausage and Sauerkraut Festival, with proceeds going for the upkeep of the school. It was small and attended by residents, families, and some people from surrounding villages.

Now, the one-day festival attracts about 10,000 people a year. The line for purchasing bulk sausage and sauerkraut starts forming four or five hours before sunrise. The cars that want to pick up ready-made dinners line up five hours before serving begins. The venue where dinner is served (rather than take aways) is continually packed from the moment it opens until it closes in the evening.

I’m just back, rain-soaked from standing in line for a take away meal, and covered in mud from the trek to and from the car parked in a farm field. And I’ve been wondering why this fundraising event is so amazingly successful.

Here’s what I think makes it successful year after year, even during COVID:

  • They’ve kept the festival simple in terms of what it serves. It’s pretty much the exact same meals, every year (pork sausages, sauerkraut, mashed potatoes, green beans, apple sauce, coleslaw, a roll and a piece of pie). No variation. They have the formula down – really hearty comfort food you want to eat in November – and they stick with it.
  • The food is incredible. I have never had mass-prepared meals that are this scrumptious. The sauerkraut is to die for – which is why they also sell it by the tub the day of.
  • The community was founded by six Dutch Catholic families, and the festival plays up the Dutch connection HUGELY. Actually, they get a little mixed up and play German Oktoberfest music too, but most people don’t know. The point is, this isn’t like any other festival anywhere else in Oregon. It makes it more than food – it’s an experience.
  • They grew slowly. What started off as maybe 100 people coming to a community feed has slowly blossomed. They didn’t immediately try to do something beyond their resources. People who enjoyed it returned – and told their friends. Then they started putting a sign out on the highway in farmer’s fields. Simple sign, name of the festival, “First Saturday in November.” SO easy to remember. Now, they will have TV crews come out to see the kraut-making process – and the local TV news always comes.
  • They know how to manage the crowd. This is a TINY town with ONE paved street going through it (not kidding). Yet, unless you are in line for a ready-to-take-away meal, you will rarely be in a traffic jam. You get directed to parking and you park quickly, no fuss, no muss. And that’s because…
  • Most of the festival is staffed by volunteers, and plenty of them. They are directing traffic, they are helping people park, they are taking orders, they are helping people find the right line, they are putting the meal trays together, etc. Some are students of the school, some are parents, some are residents, some are church parishioners from Verboort, some are parishioners from elsewhere, and some are people that just love this event and love being a part of it. SO MANY VOLUNTEERS.
  • I really cannot emphasize enough how well organized this event is. The volunteers are juggling orders and food and parking and cars like nothing I’ve ever seen. It’s a well oiled machine.
  • Altogether, it feels like something you just have to go to if you live here. It feels like an event, a happening. It feels unique. You go even in crap weather. And I’m not Catholic and I don’t eat pork, but there I am, every year (the secret is that you park in the farm field and bring a wagon or a lot of bags, and you stand in line for the ready made meals – you can be there just 60 minutes before it opens and get all the food you want).

People come from Portland and Salem to this.

And many know it’s a fundraiser, but don’t know for what! I’ve done some informal polling, and people will say they like to support it because it’s a fundraiser, and when I ask for what, they’ll say, “for some school or something?” All that is important to them is that, in addition to the good food and unique experience they are supporting a “good cause” – even if they don’t know what it is.

There is a lot that smaller fundraising events could learn from this festival.

Also see:

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