Monthly Archives: August 2021

Volunteers on city & county school boards, other government groups are quitting due to harassment, conflict

National Public Radio (NPR) news has had two stories recently regarding how volunteers serving on the boards of public institutions across the USA are being harassed by angry, volatile community members angry about COVID-19 prevention protocols, and the stress and fears regarding their safety is leading many to quit.

One story profiles a school board member in Indiana whose adult son drove two hours from his home to be with her during a school board meeting to ensure her safety against aggressive audience members. He took his mother in his car so protesters wouldn’t know her car and be able to identify it later around town. When the meeting was over, he circled her block for 30 minutes to make sure no one was following them to her home.

Charlie Wilson is the past president of the National School Boards Association and a school board member since 2007. But he won’t be running for another term: he reports getting daily hate emails and sometimes phone calls and, occasionally people knocking on his door, “threatening to do all kinds of things.”

In another NPR story, a Nevada school board member said he had thoughts of suicide before stepping down amid threats and harassment. In Virginia, a board member resigned over what she saw as politics driving decisions on masks. The vitriol at board meetings in Wisconsin had one member fearing he would find his tires slashed.

Police have been called to intervene in places including Vail, Colorado, where parents protesting a mask mandate pushed their way into a board room in April, and in Mesa County, Colorado, where Doug Levinson was among school board members escorted to their cars by officers who had been unable to de-escalate a raucous August 17 meeting. “Why am I doing this?” Levinson asked himself.

In his letter of resignation from Wisconsin’s Oconomowoc Area School Board, Rick Grothaus said its work had become “toxic and impossible to do.” He resigned August 15 along with two other members, including Dan Raasch, who wondered if his car and windshield would be intact after meetings.

School board members are usually unpaid volunteers, often parents, grandparents, or former educators who step forward to donate their time to shape school policy, choose a superintendent and review the budget. But a growing number are resigning or questioning their willingness to serve as meetings have devolved into shouting contests between deeply political constituencies over how racial issues are taught, masks in schools, and COVID-19 vaccines and testing requirements.

The National School Boards Association’s interim executive director, Chip Slaven, said there isn’t evidence of widespread departures, but he and several board members reached by The Associated Press said the charged political climate that has seeped from the national stage into their meetings has made a difficult volunteer role even more challenging, if not impossible.

Volunteer engagement on civic bodies, like school boards, planning commissions, public safety or police advisory commissions and other government bodies is supposed to give decision-making and responsibilities to people who don’t have a financial stake in the outcome of decisions, who don’t fear that losing that role will affect their income – because it isn’t their job. And having public meetings means community members can have an outlet for their opinions, and get those opinions in the public record. Even before COVID-19, it was often largely thankless work. People have signed up for these volunteering roles, or even run to be elected for such, for a variety of reasons: many because they feel an obligation to serve their community, that it’s a part of their obligation to the society in which they are a part. Some do it because they aspire to elected office in their city, county, state – even nationally – and they need the experience. Some do it because they want to have a greater profile in their community, maybe because they think it will lead to more customers for their business or that they will get noticed and hired by a place where they want to work. Highly partisan politics and ideology are not top of mind for most of them – but even before the global pandemic, there would be movements, largely by people on the extreme right, to get volunteers involved who would push an agenda: stopping evolutionary biology from being taught in schools, requiring prayer at public events, pushing for ordinances that would close a health clinic for women that provides abortion services or that would prevent affordable housing from being built, etc. There are now more candidates than ever who are single-issue focused or openly partisan running for the coming school board elections across the country.

Managers of volunteers and consultants regarding volunteerism and volunteer engagement: what is your advice for supporting volunteers in these roles? We can’t stop the hostility at meetings, but how can we support volunteers we want in these roles, so they don’t quit, so they won’t feel endangered or so stressed out they quit? What support should they expect in these roles? Comment below:

Analysis of a Mentoring Program for Youth that Went Online Because of COVID-19: Feedback from Mentors

I came across this case study, Mentoring in the Time of COVID-19: An Analysis of Online Focus Groups with Mentors to Youth, by Michelle R. KaufmanKate WrightJeannette SimonGiselle EdwardsJohannes Thrul and David L. DuBois. It was published: 28 July 2021 in the American Journal of Community Psychology

This study explored the experiences of mentors to youth during the early months of the COVID-19 pandemic. Six online focus groups (OFGs) were conducted with 39 mentors. Using Facebook groups, moderators posted questions and prompts, and mentor participants responded using textual comments. Mentor help involved routinely connecting with mentees and providing academic support.

Some things that stood out to me:

  • The success of the online mentoring program came largely because these mentors and mentees were already interacting offsite, they already had a relationship, and the mentors were trained about what a meaningful mentoring relationship looked like and about the issues mentees might be facing at home (witnessing domestic violence, substance abuse, etc.). The research found that virtually connecting with mentees can be difficult for mentors without prior, organized planning. All of this is something I learned in researching online mentoring programs for the Virtual Volunteering Project.
  • Mentor concerns for their mentees varied, including mental health, school, family finances, and access to instrumental support and food. In short: mentoring requires much more than uplifting messages.
  • Just as I learned in researching online mentoring programs for the Virtual Volunteering Project and, later, The LAST Virtual Volunteering Guidebook, online mentors need specific and ongoing ideas for things to do online with their mentees. One of the most popular pages on the old VV Project web site was a list of ideas for online mentors to do with youth.
  • The digital divide is still VERY much an issue for mentees and their families. Mentees’ access to technology and privacy were the biggest challenges faced.

And then there was this, which was also not surprising: members of the focus groups used for this research said they really wanted an online community to help them learn from each other, give each other support, etc. Excerpt:

Mentor Support Groups

Across the board, participants agreed that an online support group for mentors would be incredibly helpful. Sharing ideas, discussing experiences, and connecting with other mentors about their own stress and anxiety would provide a much-needed outlet and resource during such unprecedented times. Some participants stated the OFGs felt helpful in this way:

Seeing everyone’s responses here has reminded me that we’re not alone in our work/struggles in being a mentor. (female, Illinois)

Others expressed that continuous collaboration with others could provide encouragement and strength, contributing to their own health as well as their effectiveness as mentors.

A support group where we can join together to share thoughts and experiences with one another. What if the group included mastermind sessions where, as a team, we examined our experiences to identify possible solutions and to be reminded that we are not alone? (female, Maryland)

I haven’t been shy about sharing how much I loathe thrown-together online mentoring programs during COVID: most that I’ve seen spent lots of time creating a web site that celebrates the program’s founders, but have scant information on how mentors will be trained, how success will be measured, what mentoring resources they are relying on to guide them, etc. – and nothing on safety. It’s nice to see research that backs up we (Susan Ellis and I) learned back in the 1990s, and continued to promote for decades.

cover of Virtual Volunteering book with hands raising up various Internet connected devices

If you want to dig far deeper into the factors for success in online mentoring programs, those establish meaningful relationships with mentees – not just feel-good quickly “cheer up” messaging for a few minutes ever week but are, rather, based on the proven practices of traditional, face-to-face mentoring initiatives – you will not find a more detailed guide anywhere than The Last Virtual Volunteering Guidebook. It’s available both as a traditional print publication and as a digital book.

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.

Connections & Partnerships Are Key to A Nonprofit or NGO’s Survival – & Online Tools Can Help

Below are excerpts from THE SDG PARTNERSHIP GUIDEBOOK: A practical guide to building high-impact multi-stakeholder partnerships for the Sustainable Development Goals, Darian Stibbe and Dave Prescott, The Partnering Initiative and the United Nations Department of Economic and Social Affairs (UNDESA), 2020. And, to me, it’s the heart of why approaching public online activities as community engagement, at a way to use technology to build community and grow an organization, makes sense, though it never mentions online tools:

Most of us work in operating environments that encourage a sense of competition and separation, rather than collaboration and cooperation. We are often told that there is a scarcity of resources, and that our job is to secure for ourselves, and for our own organisations, as much of the available resources as possible, and that if others lose out in the process then that’s too bad… for the most part it is a reductive way of thinking, because it limits the scope of what can be achieved together. It makes collaborative working difficult, especially if we have been told to work in partnership as a way to help an organisation to compete with others for funding opportunities.

Rather than starting from an assumption of competition and scarcity, what happens if we start with a different assumption:

All of the ideas, people, technologies, institutions and resources that are required to achieve the SDGs are already available, and the task is how do we engage them and combine them in new and transformational ways?…

What if we approached every single one of our encounters as opportunities to create new ideas, and what if the best and most interesting ideas emerged from the most unlikely sources? What new connections might emerge then?…

There are (at least) three levels at which to engage: You can think about how it relates to you as an individual and to your professional practice; you can think about how it relates to your organisation, and how your organisation collaborates; you can also think about how it relates to existing or new partnerships that you might be involved in. Effective partnering calls for great personal leadership: brave, risk- taking people able to operate in ambiguous situations while remaining outcome-focused.

In July and August, I have been teaching MGT 553 Using Technology to Build Community and Grow Your Organization, part of the MS in Nonprofit Management for Gratz College. I started designing the course in February, and I first blogged about the course May. My mantra, over and over, to these students who work, or want to work, in the nonprofits world has been that online tools are best used when their primary purpose is to build community, not just to market, not just to build awareness about an organization, and that such a focus enhances all other functions: program engagement, community participation, fundraising, volunteer engagement, partnership development and more.  

The students, in turn, reminded me of something that I’ve long known: the biggest challenges to this happening are those thrown up by their own organizations’ systems, processes and culture – something the United Nations publication also notes. Senior management or long-term staff who fear change are the far bigger obstacles to using online communications tools than budget or lack of tech knowledge. The reluctance and fear comes from knowing only the negative stories, the worst-case scenarios. I have a fantasy about making a list of all the in-person meetings I’ve been present for and people deciding they should never meet anyone ever again.

cover of Virtual Volunteering book with hands raising up various Internet connected devices

I talk a lot about leveraging online networks to reach new volunteers and other supporters via The Last Virtual Volunteering Guidebook, co-written with Susan J. Ellis. The book also talks about using online tools to build community among your volunteers, cultivating information-sharing and shared learning among that particular group of supporters, as well as the detailed guidance you need to use the Internet to involve and support ALL volunteers, whether most of their service to you is online or onsite. And purchasing the book is far, far cheaper than hiring me as a consultant or trainer (though you can still do that)!

Also see:

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.

A Graphic Explanation of the Difference in Email, Social Media & Online Communities

It can be difficult for people to understand the difference in email, in social media and in online communities. They are different, but they do greatly intersect: email can be used to create an online community, and social media can be used to create an online community (Facebook Groups, for instance). And they all are people sending messages to people – so what, really, is the difference? 

I realized, per an interaction with a student in my Gratz College course, just how much many people struggle with understanding the difference. So I tried to create a way to graphically represent the difference in email, social media and online communities for nonprofits, libraries, NGOs and other mission-based, cause-based initiatives. The differences in narrative form are also shown.

You can see how I did this here. Your thoughts, in the comments, are welcomed. How would you change the graphics or the explanation? What would your graphic representation look like?

If you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.