Monthly Archives: June 2021

“mandated telecommuting” has lessons for “mandated virtual volunteering”

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In the early days of the Virtual Volunteering Project back in the 1990s, I used telecommuting manuals, combined with guidelines and best practices for working with traditional, onsite volunteers, to develop the initial materials to advise organizations on how to create roles and tasks for online, remote volunteers.

I’m reminded of that as I read Deriving Long-Term Strategic Advantage from Mandated Telecommuting, a December 17, 2020 article from the American Management Association.

Here’s an excerpt:

Rapid changes due to the COVID-19 pandemic gave leaders little time to make strategic decisions in preparation for the anticipated recession, while forced telecommuting added significant challenges and pressures. Executives were forced to reboot established policies and practices even as they fought to keep businesses afloat…

…there are opportunities for companies to emerge from this crisis stronger and more agile, especially among those that can quickly adapt to the realities of remote work. The most successful leaders in this new era will prove able to fully embrace the new normal, strategically reorient their management practices, and drive efficiency through more purposeful meetings, while ensuring that any fears about the future of work don’t hinder potential and progress…

Even as leaders anticipate the business environment “returning to normal,” they need to accept that the new world will likely look very different from the one before. Significantly, remote work will be much more accepted, even preferred, as organizations and leaders begin to acclimate…

Adjusting to this new reality is less about making telecommuting work during self-quarantine, and more about determining how it will best function even after the pandemic is behind us. This will require that leaders understand the development of telecommuting-focused policies and practices as more than just temporary measures. Such thinking will help them adapt in ways beyond learning how to conduct videoconferences, as just one example. They’ll benefit from considering the much larger picture, including how to engage employees, ensure productivity, build and sustain culture, and maintain focus, all while people continue to work from home.

End excerpt.

This could so easily be rewritten for the nonprofit world:

Rapid changes due to the COVID-19 pandemic gave leaders at nonprofits, public sector agencies and other mission-based programs little time to make strategic decisions in preparation for the anticipated recession, while forced telecommuting for staff, virtual volunteering for volunteers and remote engagement with clients and the community added significant challenges and pressures. Executives were forced to reboot established policies and practices even as they fought to keep their programs afloat…

…there are opportunities for nonprofits, public sector agencies and other mission-based programs to emerge from this crisis stronger and more agile, especially among those that can quickly adapt to the realities of remote work and remote engagement. The most successful leaders in this new era will prove able to fully embrace the new normal, strategically reorient their management and engagement practices, and drive efficiency, while ensuring that any fears about the future of work don’t hinder potential and progress…

Even as leaders anticipate the work and program delivery environment “returning to normal,” they need to accept that the new world will likely look very different from the one before. Significantly, remote work and remote engagement will be much more accepted, even preferred, as organizations and leaders begin to acclimate…

Adjusting to this new reality is less about making telecommuting, online engagement and virtual volunteering work during self-quarantine, and more about determining how these will best function even after the pandemic is behind us. This will require that leaders understand the development of telecommuting-focused, virtual volunteering-focused and remote engagement-focused policies and practices as more than just temporary measures. Such thinking will help them adapt in ways beyond learning how to conduct videoconferences, as just one example. They’ll benefit from considering the much larger picture, including how to engage employees, volunteers and clients/the community, ensure productivity, build and sustain culture, and maintain focus, all while some people continue to work from home and online/remote engagement continues with clients and the community.

It’s a terrific article – just remember how to translate it for the mission-based world. Virtual volunteering will continue at all the thousands of organizations where it did before the pandemic – let’s hope organizations new to the concept, who embraced the concept so late, will realize virtual volunteering has made them stronger, more agile, and better prepared for new generations of volunteers.

cover of Virtual Volunteering book with hands raising up various Internet connected devices

If you want to deeply integrate virtual volunteering into your program and expand your engagement of online volunteers, such as in an online mentoring program or other scheme where online volunteers will interact with clients, you will not find a more detailed guide anywhere than The Last Virtual Volunteering Guidebook. Purchasing and readin the book is far, far cheaper than hiring me as a consultant or trainer regarding virtual volunteering – though you can still do that!

If you have benefited from this blog or other parts of my web site or my YouTube videos and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help. 

Encouraging the Moldovan IT sector to prioritize online accessibility

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screen capture of the webinar with Jayne Cravens and the event host interacting on the screen

I spent 15 minutes early one morning last week talking to IT professionals in Moldova about how accessibility online makes the world a better place for everyone. The opportunity came about thanks to a colleague I worked with at the United Nations who now works for the Swedish Swedish Ministry for Foreign Affairs in Moldova. It was part of an initiative her government, and USAID, supported in Moldova regarding Diversitate, Echitate și Incluziune în comunitatea IT (Diversity, Equity and Inclusion in the IT community), an initiative of Tekwill, organized by Startup Moldova and in partnership with Izarra, TechWomen Moldova and the Moldovan Association of Information and Communications Technology Companies.

Evenimentul reunește antreprenori locali pentru a încuraja și abilita participanții să-și împărtășească ideile fără limite sau frica de a fi judecați dar și să manifeste mai multă atenție privind respectarea normelor și etichetei culturale din regiune – credințe, convingeri, ținută sau obiceiuri.

The event brings together local entrepreneurs to encourage and empower participants to share their ideas without limits or fear of being judged but also to pay more attention to respecting the rules and cultural etiquette of the region – beliefs, beliefs, dress or customs.

Located in the heart of the Technical University of Moldova (UTM), “Tekwill is a 4,000m² hub that has everything one would ever need for ongoing growth, from co-working spaces, tech labs (IoT, 3D printing) and community events.”

Tekwill is built on the belief that to be competitive economically in the years to come, Moldovan startups and innovators must begin adopting and creating industry-disrupting technology today. Therefore, this message was coded into our name; “Tek” – for technology and “will” – for our future. The organization regularly gathers local and international tech leaders to empower the development of Moldova’s startup ecosystem by facilitating results-oriented innovation and collaboration.

You can view my portion of the event, in English, on YouTube at around the 26:05 mark or via this Facebook page, at about the 26:10 mark. Introduction in Romanian.

I’m very partial to Moldova, having met some wonderful young Moldavians in 2019 hosted by World Oregon (I did a workshop on countering misinformation online). I have always found a very electrifying entrepreneurial, optimistic spirit among young Eastern Europeans, particularly from Moldova, Ukraine and Poland – people ready to innovate, to include, to explore and to create. I so long for the days when we can travel again so we call meet up face-to-face again!

One of the many things I’m proud of in The Last Virtual Volunteering Guidebook, is that it features an entire chapter on accessibility and diversity. I’ve been advocating for accessibility online since 1994 – and I’m going to keep doing it!

Also see:

If you have benefited from this blog or other parts of my web site or my YouTube videos and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help. 

Fans of Superheroes Are Acting Like Superheroes

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Back in the 1990s, I noticed online communities of fans for the X-Files, Xena, Buffy: the Vampire Slayer, other TV shows and various entertainers and sports teams engaging in volunteering, activism and philanthropy. It was more than virtual volunteering: it was the creation of intentional communities, where fans used their passion and sense of fellowship to support a variety of good causes. I noted that many of these online groups weren’t directed by any formal organization to engage in philanthropy; the fans decided to engage in these activities on their own.

I wrote and published an online article about it in July 1999: Fan-Based Online Groups Use the Internet to Make a Difference. My article includes examples of such groups at that time, with comments from members regarding their online philanthropic activities and what makes them successful.

That DIY fandom-for-good spirit has continued online, and I’ve paid attention to one of those more recent efforts in particular: The Harry Potter Alliance. The HPA has raised money for various causes and lead campaigns to create awareness about hunger, bullying, child slavery and more. The group also has the Granger Leadership Academy, named for the Harry Potter character Hermione Granger, and the Wizard Activist School, which create programming and workshops aimed to inspire and train members in a variety of topics, including feminism, environmental issues, fighting racism, social justice, conflict resolution, leadership styles, goal-setting, and on and on.

We founded the HPA in 2005 with a simple idea: what if fans used their passion and creativity to make activism more fun and the world a more loving, equitable place? For almost sixteen years that idea has driven hundreds of thousands of fan activists to organize protests and charity drives, to write letters and make calls, to donate books and time and money to make their communities better for all.

The Harry Potter Alliance is changing its name to Fandom Forward, and it’s now for fans of Avatar, Star Wars, Percy Jackson, Doctor Who, Marvel, DC and, of course, Harry Potter – and most everything else out there in the sci-fi / fantasy / superhero world. Its purpose is to turn fans into “heroes.”

We use the power of story and popular culture to make activism accessible and sustainable. Through experiential training and real life campaigns, we develop compassionate, skillful leaders who learn to approach our world’s problems with joy, creativity, and commitment to equity.

As it became more and more clear that our community had grown even bigger than the boy who lived, we started talking to friends from all corners of fan organizing about how to move forward together. We talked to you, our community members, about what you wanted to see next. Over 1,000 of you weighed in, and the answer was overwhelmingly consistent: this place we’ve built? It doesn’t belong to just one fandom. It’s for anyone who believes in the power of stories and fans to change the world. It’s for everyone, and our name should reflect that. 

Fandom Forward even offers its own virtual volunteering management guide. My favorite advice from the guide is section 4, on cultivating leadership among volunteers. The entire section is terrific. I like this especially:

Default to trusting volunteers. This is a big one, and something that is hard for a lot of people to grasp. After doing this for 15+ years, however, we whole-heartedly believe in the idea that you can and should default to trusting your volunteers. Of course, this doesn’t mean you should give anyone access to your organization’s most sensitive information. But if you have a task that needs to be done that involves giving a volunteer an organizational log-in to a website, give it a try! We’ve found that most people can be trusted. If anything goes wrong, you simply remove the volunteer from that task or the organization. However, most times it will go right.

I’m fascinated by this and other fan-based efforts for many reasons: because I’m a fan myself of many of these stories, because I love seeing the Internet used for good, because there are frequent stories and studies claiming that there is a decline in young people wanting to volunteer – stories and studies that ignore these efforts – and because of complaints that younger generations aren’t joining traditional civic groups like Rotary, Optimist, Lion’s, etc. I’ve said it before, I’ll say it again: younger generations ARE volunteering, ARE getting involved in their communities – but they are doing it in different ways. Maybe the local civic group didn’t bother to create any social media channels to talk about their work, haven’t updated their web site in years, and have spent more time complaining about declining numbers than trying to do an honest assessment of why that is happening. Maybe the local fire station makes it clear that only career first responders are the superheroes and volunteers are just there to roll hoses and serve coffee, or doesn’t make it crystal clear how a person would become a volunteer first responder. Maybe these groups need to pay more attention to Harry Potter fans.

If you have benefited from this blog or other parts of my web site or my YouTube videos and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help. 

Me as a volunteer? More frustrated than ever.

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I’m a consultant regarding volunteer engagement (among other things). And one of the ways I keep my skills sharp and I keep learning and evolving, is by volunteering myself, both online and in traditional, face-to-face assignments.

In October 2011, I wrote a blog called How to get rid of volunteers, based on a really bad experience I had as a volunteer.

In February 2012, I wrote a blog called I’m a Frustrated Volunteer., based on more bad experiences as a volunteer.

In May 2018, I wrote a blog called Still trying to volunteer, still frustrated, based on even more bad experiences I’ve had as a volunteer.

And now, in 2021… I’m still here and still frustrated. The upside is that it helps me to keep creating what I think are practical, highly-relevant guidance for successfully engaging volunteers. The downside is… I don’t like being repeatedly frustrated, and it’s a reminder that volunteering is NOT always the uplifting, inspiring experience so many say it is.

I saw this meme and it hit so close to home regarding my own volunteering experiences in 2021 I almost burst into tears.

Never push a loyal person to the point where they no longer care.

When I express interest in volunteering with a nonprofit or program, I’m excited. I’m energized. I’m inspired. I’m highly motivated. I’m ready to help regarding a cause that I’m feeling strongly about. And very often, I’m hoping for a long-term experience. I’m hoping to volunteer for months, maybe even years, not just a few times. I’m hoping to enjoy myself.

Too often, I leave a volunteering experience that I’ve wanted to be a long-haul after a year or less, feeling overwhelmed, taken advantage of, ignored and/or under-appreciated. And I haven’t enjoyed myself. At all.

As I read the message in that image, I immediately thought not just about my own experiences as a volunteer, but also how many programs have lost fantastic volunteers because of not being clear about expectations, or changing those expectations, or asking too much of a volunteer’s time, or not welcoming and showing appreciation for a new, enthused, passionate volunteer, or otherwise “pushing.”

For this latest experience, I joined a county advisory board regarding the arts. It was a really nice experience the first year, though quarterly meetings were always in-person and held in places that were extremely difficult to get to via public transport (that’s how I get around weekdays, pre-COVID). The second year of my volunteering service was dominated by the global pandemic, and suddenly, we were allowed to do something our host organization assured us was absolutely impossible and not allowed: have meetings online. At the end of 2020, I was asked if I would consider being chair and thought, hey, what the heck, I should step up and do this for one year.

At my first meeting as chair, the bomb was dropped: our government host organization was dropping our board as a responsibility and we would move under the fiscal sponsorship of a nonprofit. At that first meeting, it was said several times, “Things won’t really be changing.” That proved to be a gross misstatement: my required time commitment skyrocketed as I realized a whole host of new processes would have to be researched, developed, proposed and voted on by the board members in a very, very tight timeframe. I went from meetings once a quarter to two or three times a month, and dozens of emails a week – sometimes dozens of emails in one day. Lots of steps in the transition hadn’t been identified by the previous host and the new host, and as I asked questions for clarification, more and more work to do got revealed. I was no longer a part of an advisory group; I was a full-fledged board member of a brand new nonprofit that the board had not asked to be a part of. And I was the chair. And that is NOT what I signed up for when I agreed to volunteer.

My passion wained quickly. My excitement evaporated. My energy and motivation have been squashed.

How did this happen? The people who created this substantial change:

  • did not consult with the volunteers who would be told to take on the responsibility.
  • were in denial that it was a substantial change.
  • have not taken a volunteer management 101 workshop or read any of Susan Ellis’ books.

Yes, I’m still a frustrated volunteer. I still haven’t found a volunteering experience since returning to the USA that’s been what I’m looking for. I still haven’t really had fun volunteering since 2009. But I’m so happy to have yet another experience that will help me as a consultant regarding volunteer management.

Other blogs inspired by my volunteering:

If you have benefited from this blog or other parts of my web site or my YouTube videos and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help. 

Microsoft shutting down Academic Search and Related Services

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Lots of folks online are upset at the news that Microsoft is planning plan to shut down its Microsoft Academic Search at the end of 2021. As one blogger put it, “it provides/provided better results than Google Scholar along with a number of features GS doesn’t provide at all” and has been “wonderful and powerful.”

It’s not that there aren’t other services – there are a number of other academic research search tools, many of them free. Some include bibliographic information/direct links to open access articles as well as bibliographic info about paywalled materials. Others, provide material only about open access content. These include:

There’s also alerting services from Semantic Scholar offers (free).

I rely heavily on these services, both to find resources to add to my list of virtual volunteering-related research on the Virtual Volunteering Wiki and to find out who might be quoting my book, The LAST Virtual Volunteering Guidebook, or any of my other research or academic work, in their own research. And without a university account, I don’t have access to most academic research journals – I can read only the summary of articles on the aforementioned services.

Which of these services – or some other – is your favorite? Will the Microsoft change affect you and, if so, how?