Monthly Archives: October 2015

Using volunteerism to build clients’ skills

graphic by Jayne Cravens representing volunteersPerhaps your organization has volunteers that help your employees or that help clients. But have you thought about volunteer engagement as a central part of your initiative’s program delivery? Have you thought about your clients in volunteering activities, as volunteers themselves, as a way to meet your organization’s mission?

Here’s an example: Adelante Mujeres is a nonprofit in Western Washington County, Oregon, about 30 minutes west of Portland. It provides education and empowerment opportunities to low-income Latina women and their families, in order to ensure their full participation and active leadership in the community. Its Chicas Youth Development works with more than 400 Latina students, grades three through 12, with the goal of instilling the importance of community leadership and civic engagement, and cultivating their skills for school, for future studies, for careers, and for life. The students, as volunteers, provide tech help at public libraries, pick up trash, plant trees and engage in other activities around the area. The participants in this program are role models for younger girls in the community, encouraging those younger girls to become volunteers, and leaders, themselves. The Chicas program has been selected as a 2015 Oregon Governor’s Volunteer Award Winner.

Here’s a theoretical example: a nonprofit serving people who are homeless could invite those clients to volunteer with the organization, or could work to help them volunteer at other organizations, so that they can build their skills, accomplish things that can be put on a résumé, and meet people that could be potential references for jobs.

Here’s anoter: a nonprofit that helps combat veterans re-integrate into society could help organize group volunteering activities so these clients can engage in a social activity together and have a positive result at the end of the day.

Too often, volunteerism is talked about only as something to supplement the work of paid staff, or as outsiders helping clients. By contrast, this other type of volunteering is integrated into a nonprofit’s program, into its mission-based activities. Volunteering is offered as an activity for clients to undertake themselves, as a part of accomplishing whatever it is a nonprofit wants to accomplish.

Congrats to Adelante Mujeres for this recognition of its outstanding program. And if you have other examples, please share them in the comments!

Also see

List of resources related to volunteering as a contributor to employability, compiled as a part of Internet-mediated volunteering – the impact for Europe, a paper and wiki I researched and compiled as part of the The ICT4EMPL Future Work project, a European Union initiative that aimed to inform policy of new forms of work and pathways to employability mediated by ICTs. The overall ICT4EMPL project produced a series of reports on the state of play of novel forms of internet-mediated work activity: crowd-sourced labour, crowdfunding, internet-mediated volunteering and internet-mediated work exchange (timebanks and complementary currency).

Ideas for Leadership Volunteering Activities – A long list of ideas to create or lead a sustainable, lasting benefit to a community, recruiting others to help and to have a leadership role as a volunteer. These can also be activities for a Capstone project, the Girl Scouts Gold Award, the Duke of Edinburgh’s Award (U.K.), a mitzvah project, or even scholarship consideration.

Volunteering in pursuit of a medical, veterinary or social work degree / career – a guide to volunteering activities that will help build your skills and give you experience applying skills to work in these fields.

Nov. 11, 2015 update: Team Rubicon “seeks to provide our veterans with three things they lose after leaving the military: a purpose, gained through disaster relief; community, built by serving with others; and self-worth, from recognizing the impact one individual can make.” It does this through volunteering, uniting the skills and experiences of military veterans with first responders to rapidly deploy emergency response teams.

June 26, 2016 update: The Washington County, Oregon Sheriff’s Department has a search and rescue team and membership is reserved for teen volunteers. Participants learn leadership skills, basic First Aid, some first responder skills, the basics of police investigations and more, and become eligible for college  scholarships. 

Oct. 23, 2019 update: High school students in New  York state studying building trades and construction participated in state and federal parks systems historic preservation projects as volunteers via HistoriCorps, a nonprofit organization who organizes volunteers to save and sustain historic places for public benefit. The students are helping to preserve the history of the nation’s public lands while also receiving an important real-world, hands-on education. Also see: Volunteering on public lands in the USA (national parks, national forests, national monuments, federally-managed historic sites, Bureau of Land Management land, state parks, wetlands, etc.)

Valuing volunteer engagement: an imaginary case study


Imagine a nonprofit theater showing the value of its volunteer usher program by saying:

We involved 40 ushers in 2015, and they provided 100 hours of service, and since the Independent Sector says the value of a volunteer hour is $23.07, the value of our volunteer usher program in 2013 was $2,307.00.

Here’s what such a statement shows:
moneysigns

  • The value of volunteers is that the organization doesn’t have to pay them
  • Volunteers save money, because they do work for free.
  • Volunteer time, hour per hour, is more valuable than that of all the staff members that aren’t directors, because they are all paid far less than $23.07 an hour.
  • The organization could get even more value for its volunteer program if it could get more volunteers doing things it is currently paying staff to do.
  • The greater the number of volunteer hours, the greater the value of the volunteer engagement.

How would such a stated value of the volunteer usher program make the ushers feel? Make the receptionist feel? Make donors that are union members feel?

It’s an obviously awful idea. Yet, this is how so many consultants and organizations want nonprofits to state the value of volunteer engagement.

By contrast, I would find the value of a volunteer usher program through collecting data that could be measured against both the mission of the organization and the mission of the volunteer program. Let’s say the mission of the organization is “to provide theatrical works that entertain, enlighten, and have a transformative impact on our audiences, and build an appreciation of the arts in our community.” Yes, I just made that up. I have examples of mission statements for volunteer engagement programs here. Here’s how I would collect that data:

I would find out what impact being a volunteer at the theater had for the ushers. I would find this out through interviews and surveys, asking things like “Why did you want to be an usher at our organization?” and “What have you learned as an usher that you might not have known otherwise about our theater? Or about putting on theater productions?” I would also ask why they think volunteer ushers might be preferable for the theater to paying people to do the work.

I would survey new ushers before they began their volunteering, and then survey them after they had served a certain number of hours, asking them the same questions, to see if their perceptions about theater in general, and our theater, specifically, had changed.

I would ask audience members how ushers help their experience at our theater. I’d do this through surveys and interviews.

I would ask staff members how they believe hosting ushers benefits them, the audience, and the theater as a whole. I would also ask why they think volunteer ushers might be preferable to paying people to do the work.

I would look at the profiles of the ushers, and see what range of age groups were represented, what range of zip codes were represented (based on residencies), and if possible, look at the range of ethnicities represented, and other data, that could show how representative of our community the volunteer ushers are.

If I didn’t have time to do all of this data gathering and interviewing myself, I would talk to faculty members at area universities and colleges that teach classes in nonprofit management, sociology, psychology or sociology, to see if students in one of their classes could do the data collection as part of an assignment, or a PhD student who might want to oversee the project as part of his or her doctorate work. The students would get practical experience and I would get people who, perhaps, people would be willing to give more honest answers to than me, someone they know from the theater.

None of this is vague, feel-good data; it’s data that can be used not only to show the organization is meeting its mission through its volunteer engagement, but also testimonials that can be used in funding proposals and volunteer recruitment messages. It would also be data that could help the organization improve its volunteer engagement activities – something that monetary value also cannot do.

Whether your organization is a domestic violence shelter, an after-school tutoring program, a center serving the homeless, an animal rescue group, a community garden – whatever – there is always a better way to demonstrate volunteer value than a monetary value for hours worked. What a great assignment for a nonprofit management or volunteer management class…

For more on the subject of the value of volunteer or community engagement:

Adopt a dog. And Don’t Just Ask for Money.

Lucy next to my blueberry bush
This is Lucinda. We adopted her in December of last year. She’s just 18 months – a lean greyhoundish brindle at 40 pounds or so.

One of the joys of working from home: my pre-work morning has been spent watching Harry, a little 10-year-old dog that I’m dog-sitting for a few days for a friend – he’s not even 20 pounds – playing with Lucinda, and it’s been absolutely hilarious. I love my still-a-puppy for adjusting her play for a smaller, slower dog, and I love Harry for being oh-so feisty. And I wonder yet again why more people don’t adopt older dogs.

Lucy is my first puppy – I got her at seven-months old. But she’s my fourth dog. My first dog, Buster, was probably two when I adopted him off the streets of a town in Massachusetts, my second dog, Wiley, was almost six and been shuffled around and neglected in three homes before me, and my third dog, Albi, was almost seven, rescued from the streets of a small town in Hungary. Adopting those older dogs was actually much easier in many respects than adopting a puppy: they were already house-trained, they were grateful for absolutely every milligram of love that came their way, and they had personalities that had allowed them to survive all those years before. They were each groovy, and happy to learn new tricks. I’ll never forget when my second dog, Wiley, had to go to another room with a vet without me, and he started to cry – big loud wails – because he didn’t want to leave me. And the vet said, “Wow, I haven’t seen a dog this bonded to an owner in a while.” And I thought, yeah, there’s that whole older-dogs-can’t-bond-with-new-families myth going down in flames.

Families with children that are concerned about introducing a new dog should really look into adopting an older dog. So many rescue groups know the personalities of the dogs in their care – do they like children? do they like other dogs? do they get along with cats? do they enjoy long walks or just need a few short ones? do you want a dog that’s quiet and sleeps a lot or that’s really active and needs play time every day? – and can match you with an older dog that would be perfect for your particular family and home. The big pet stores now have dogs from these rescue groups for adoption – they don’t use puppy mills anymore – and the volunteers there will be happy to answer your questions.

And with all that said… I’m really disappointed in the ASPCA TV advertisements. They never encourage you to adopt a pet from a shelter, they never encourage you to get your pet spayed or neutered – they only ask that you give them money. Just as volunteer engagement shouldn’t be only about getting work done (it should be about cause awareness-building, building trust in the community, etc.), TV advertisements for nonprofits shouldn’t be only about “give us money.”

Also see: Don’t just ask for money

Virtue & reputation in the developing world

womantargetMy Facebook newsfeed is filled with posts from my male Afghan colleagues, talking about their travels, their work, their children, sharing photos, etc. But rare is the post from Afghan women I’ve worked with. And recently, I was reminded yet again of why that is.

In some countries, a woman’s reputation regarding her virtue is every bit as important as food and health care, in terms of prosperity, let alone survival. When you are a girl or a woman in Afghanistan, or many other countries, you can’t just shrug at insults regarding your morals or honor. You do not have that privilege. You have to care deeply about what neighbors and co-workers and, really, what anyone might say about your virtue. Damage to your reputation regarding your virginity, your marriage, your care for your children, your sexuality, how you dress, how you behave in social settings, and everything else that makes up one’s moral character can cost a woman a job, her family, her marriage – even her life.

I was gobsmacked to find out just how true this was when I lived in Afghanistan for six months back in 2007 – my Afghan female co-workers were immobilized at times by fear of gossip about their honor. But it’s not just in that country: I heard a few comments when I lived in Ukraine that made me realize that, to a degree, it can be true there as well.

I was reminded of all this per an article in the Washington Post regarding women in Afghanistan who are being virtually assaulted, their Facebook profiles duped to create a second, fake profile, their friends invited to “friend” that profile, and then come the fake posts boasting of drug use and illicit behavior, attributed to the person being targeted. The identity thieves steal the women’s photos and steal and repost personal information publicly. Or, the woman’s actual account is hacked, the password changed so that she can no longer control the account – and the same tactic used: fake posts boasting of illicit behavior, altered photos of the woman drinking alcohol, etc. “Respectable reputations are demolished with a few keystrokes.” In addition, a woman on Facebook in Afghanistan may end up with an inbox deluged with pornography and violent threats from aggressive suitors and alleged militants. It leaves the women terrified of even their own family members, as the article details.

In the article, an Internet cafe owner talks about his attempts to help the many young women who are devastated to find out their profile has been duped or hacked with such reputation-destroying information and frantic to get the information removed. Sadly, his reports to Facebook aren’t taken seriously. The article says, “He suspects that the threats are so culturally specific — a profile photo showing a woman’s face or a beer Photoshopped into a photo of a female gathering, for example — that they often go unnoticed by Facebook administrators reviewing flagged accounts. What may look like an innocent account in the United States can be full of menacing innuendo to Afghan eyes.”

But there’s another reason that keeps so many women in Afghanistan and other countries off of social media as well: the Tall Poppy Syndrome. People talking about an accomplishment can be seen as bragging, and many feel that tall flower has to be cut down to the same size as all the others. The phrase is particularly popular in Australia, though some people say it isn’t success that offends Australians but, rather, someone that acts superior. But in many places, a woman saying anything on social media, except for praising the deity of her religion, is seen as bragging – and she becomes a target for her “tall” reputation being cut down. If you don’t believe that, search for malala yousafzai criticized on Google.

For all these reasons, many women in Afghanistan and other countries have given up on having a virtual identity at all – I personally know of two such women. This greatly hinders their ability to connect with potential colleagues abroad that could help them in their work, to build up a professional reputation beyond the walls of their office or beyond the staff of the organization, and build a career.

Of course, it hasn’t always been so easy in the Western world for a woman to shrug off gossip. In Pride and Prejudice, published in 1813, the heroine, Elizabeth Bennet, warns her father that the consequences of her sister Lydia’s reputation as a flirt affects “our importance, our respectability in the world”, noting that when a girl is perceived as being a flirt, it is the girl’s family members that pay the price: “Oh! my dear father, can you suppose it possible that they will not be censured and despised wherever they are known, and that their sisters will not be often involved in the disgrace?” 200 years later, no girl in the USA has to have that scene explained to her, even in our world of celebrity sex tapes and leaked nude photos and wardrobe malfunctions. Many women worldwide, even in “the West,” still fear loss of reputation through gossip, even if the consequences aren’t nearly as dire as in other countries.

By contrast, I now live in a privileged world where I can choose to shrug at personal insults thrown my way regarding my virtue, my moral behavior, etc. I know who I am, that I strive for integrity in my professional world and in personal matters, I know that the people I love and respect in my life know my true character and morals, and for me, that’s all that matters. If someone calls me a whore, I can simply roll my eyes and say, “Please call me Her Royal Highness and Whore, as it is my correct title,” and then I can go on about my day.

I’m from the Bible belt, and I’ve lived all over the USA, and I find that “but what will people think?!” is a mentality that still very much exists back home. I’m not sure when exactly I shed that mentality, but I do remember the first time I heard a story that says there was a man who constantly harassed and insulted the Buddha, but the Buddha never seemed fazed by it. When someone asked why he didn’t take offense to the insults, he replied, “If someone gives you a gift and you refuse to accept it, the gift stays with the giver.” I remember thinking: that’s what I want to strive for. Though, full disclosure: insults about my looks, my age, my weight, etc., still feel like punches in my gut, anc criticism of my work, and my approach to work, can sting. But insults about my virtue? Have at it – I don’t care.

So we, in the West, do understand, to a degree, the perils of gossip regarding moral behavior for our sisters in other countries. But what’s to be done? We certainly need to pressure social media companies like Facebook and Twitter to better respond to complaints of duping and hacking. But should we also encourage a new way of thinking: “Sticks and stones can break my bones but words can never hurt me”? I’m not sure it’s possible to become unoffendable – but could an entire culture be taught, deliberately, to become less so? Would that be a part of women’s empowerment, of the United Nations Sustainable Development Goals (SDGs), particularly #5 Achieve gender equality and empower all women and girls?

Regardless, it should serve as a caution to humanitarian and development workers wanting NGOs and government agencies to engage more on social media; you need to provide guidance for the women who would be expected to manage online activities on how to stay safe and protect their personal reputations.

January 4, 2016 update: See this post on TechSoup that summarizes an article about the risks taken by women in Pakistan, particularly female students, who use social media, and highlights the work of Nighat Dad, a lawyer in Pakistan who works to help women stay safe online.

Also consider this real-world example: The book Kabul Beauty School by Deborah Rodriguez chronicled her time running a beauty school in Kabul, where she trained and managed Afghan beauticians. The book ended up on The New York Times bestseller list, made an overnight sensation of Rodriguez, and was slated to become a movie, with Sandra Bullock playing the lead. But then her Afghan husband turned on her, demanding proceeds from the book. Other people showed up at the beauty school, demanding money from the women that worked there and threatening to bring dishonor to their families by showing photos Rodriguez had taken with her cell phone inside the shop of women behaving in an “un-Islamic” manner – photoss that, at the time of this blog, can still be found online. The book and those photos exposed the women to risks. Several of the Afghan women who worked at the beauty school and whose private lives she documents in her book went into hiding and applied for political asylum within the United States. They feel abandoned by Rodriguez. In an article a year after fleeing Afghanistan, she said “If I could give them what they want, I would. I don’t know how to help anymore.” The fate of the women remains unknown. Photos and stories shared in moments of joy, fun and sisterhood have ended up the very people she was trying to help.

Update April 16, 2019: The Kandahar field office of UN Assistance Mission in Afghanistan (UNAMA) hosted a discussion with 20 women representatives of civil society, local media, provincial council members, teachers and university students active on social media. The participants agreed that social media campaigns and platforms are important means of advocacy for women to play their role in peace process. Balancing the pros with the cons -such as risks of harassment from trolls and others- they created a closed social media group dedicated to empowering women. In southern Afghanistan, as in other parts of the country, women are largely left out of decision-making and peace processes. Gender-based violence is prevalent and women are not visible in many public domains because of family and other cultural restrictions. The limitations apply to social media as well with indicators showing that, despite the potential, very few women in the southern region are active in this sphere. See more via this UNAMA Facebook update.

Updated April 15, 2021: A comic strip demonstrates the challenges women face online. It’s developed by Kenya ICT Action Network (KICTANet). In a story of three differently aged, differently shaped and differently employed women, we see what violence can look like online, how the seemingly harmless can actually contribute to it, and what we can all do to prevent it and to create a safer space for women online.

Also see: