Monthly Archives: February 2014

Community Service Help Cons Another Person

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It’s happened AGAIN – the shady company Community Service Help – communityservicehelp.com – has conned another person.

I just approved this comment on one of my blogs about this deceptive company. The comment says, in part:

“I wish I would have read this article before wasting my time using the community service help website. Of course the court did not accept it and now I have been put in a real bind trying to complete my hours… I have PTSD and social anxiety from my military service and was searching for a way to complete my hours when I stumbled across the website which seemed perfect for me due to my disabilities should have known it was too good to be true. I wish I could leave a review somewhere to prevent people from making the same mistake I did.”

I’m so sorry for this person’s experience – as an advocate for virtual volunteering since the early 1990s, it makes my physically ill that this company, as well as many others, are ripping people off with their scheme to charge people money to watch videos and call it “volunteering”, and to claim it will be accepted by courts. I’ve encouraged this person to contact this company and demand his money back. I also have asked him if he would be willing to talk to someone from the media about his experience with this fraud – there have been at least two local TV news stories about this shady company, and I would love to see many more.

Back in November 2012, I got an email from a TV reporter in Atlanta, Georgia who used my blogs about this racket to create this excellent, DETAILED video about this scam and the people behind it. Thanks again, Atlanta Fox 5! Of course, after an NBC affiliate in Columbus, Atlanta did a similar, shorter story, this scam company put a tag on its web site noting as featured on NBC news!

I would love to know this deceptive company’s response to the court refusing his community service hours – it’s a response they have to make regularly to people who find out the court will not accept “community service” that consists of watching videos rather than actual volunteering.

I’ve also told this person that most recently commented on my blog that, if he still needs community service, and he wants to do it online, there are MANY places to find such, with legitimate nonprofit organizations that won’t charge the volunteer, and where the volunteering will be *real* – it will actually help the organization, which is what volunteering should be.

Here are other blogs I’ve written about this deceptive company:

Back in 2011, and again at least once since then, I wrote the Florida State Attorney General’s cyberfraud division, the Consumer Services Department of Miami-Dade County, numerous parole and probation associations, the Corporation for National Service and AL!VE to PLEASE investigate or, at least, take a stand regarding these scam companies – to date, they still have done nothing.

And, yes, I still get harassing emails and blog comments from people who supposedly are satisfied customers of this company. The commenters never use their names or location, the messages are packed with misspellings and grammar errors, they ramble on and on about how watching videos really is community service, and they call me some rather vile names. I’ve been deleting those comments – but I think I’m going to compile some and make a blog post just about those, to show you the caliber of support for this company.

2014 update: The Last Virtual Volunteering Guidebook offers detailed advice that would help any court understand how to evaluate the legitimacy of an online volunteering program. It’s geared towards nonprofits who want to involve volunteers, but any court or probation officer would find it helpful, as more and more people assigned community service need legitimate, credible online volunteering options.

12.March.2014 Update: Just found this story from Portland TV stations KATU about a similar scam in Seattle. Another example of a judge rejecting watching videos as community service.

July 6, 2016 update: the web site of the company Community Service Help went away sometime in January 2016, and all posts to its Facebook page are now GONE. More info at this July 2016 blog: Selling community service leads to arrest, conviction

My voluntourism-related & ethics-related blogs (and how I define scam)

Virtual Volunteering discussion group on LinkedIn

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Susan Ellis and I have created a LinkedIn Group for the discussion of virtual volunteering.

We’re hoping this will be a place where organizations that are involving online volunteers can get very specific with questions and advice about their virtual volunteering experiences: sharing what tools they use to work with volunteers online, asking questions about a particular issue they are having in working with volunteers online, getting advice on how to recruit a diversity of online volunteers, and on and on.

This group isn’t a place for basic questions like, “How do I introduce online volunteering to my organization” and others that are detailed extensively in The Last Virtual Volunteering Guidebook, though if you would like to expand on that or another practice that is detailed in the book via this group, such comments would be welcomed!

The Last Virtual Volunteering Guidebook is available for purchase as a paperback and an ebook. There is also a virtual volunteering wiki in association with the book.

Feb. 12, 2014 Addendum

What I do NOT want to do is to discourage discussions on places like UKVPMs, OZVPM, and other discussion groups for volunteer management, about using online and networking tools (like SMS/text messaging) to support and involve volunteers – the practice that most of us refer to as virtual volunteering.

I had been opposed to the idea of creating an online group just for these discussions, because I do not want these discussions to be taken out of any online group devoted to volunteer management. If you have read even just the beginning of The Last Virtual Volunteering Guidebook, you know that we chose that name in part because we DON’T want any more books about virtual volunteering, no more add-on chapters about it made to books about volunteer management, no more “virtual volunteering” as an add-on or after thought – but, rather, that using online and networking tools is integrated into all discussions about recruiting, supporting, managing, recognizing and involving volunteers, period.

With all that said, we did see a need for a global discussion about online and networking tools to work with volunteers, where discussions could be focused on any country or region. So we did start this LinkedIn Group for the discussion of virtual volunteering. I’m doing my best for it not to devolve into a “how do I involve online volunteers” discussion – we’re looking for more high-level discussions, like:

  • What online tools do you use to communicate with volunteers? Just email, or do you use an online discussion group platform? And how do you like it?
  • If you use Skype or other video conferencing to communicate with volunteers, individually or as a group, what advice do you have for others that might want to use it?
  • What’s the most popular activity at your organization for someone to do from a home, work or otherwise offsite computer or device?
  • How did you alter your volunteer policies to include Internet-related activities/communications?

So, if you use email, any other Internet tool, or even text messaging from a phone, to interact with your volunteers, or you create tasks that volunteers can do from home or work computers or other devices, I hope you will join the LinkedIn group and join in the discussions!

What to do with old/vintage software

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Published 9 February 2014.

I’m betting you have a shelf or drawer full of old software that won’t work on your computer – and hasn’t for YEARS. You’ve got disks, you’ve got books, but it’s all completely unusable, and has been a long time. What are your options for out-of-date software that will no longer work on any computer or device you have because of a change/upgrade in operating systems, other than throwing it away? And do user agreements mean you have to just throw it away?

First, let me say that this blog is not a legal document and I’m not offering you legal advice. I’m presenting you research I’ve done and what it means to me. If you are that worried about being sued by a company for reselling software, you should stop reading now – and destroy the software before throwing it away, period.

There is NOT an ultimate legal agreement regarding reselling software. There’s not even agreement from software companies about reselling software. For instance, Adobe says “if you upgrade from Adobe Acrobat 6 to Acrobat 7, you cannot sell Acrobat 6 to someone else. If you purchase a new license, rather than upgrade your old software, you are permitted to transfer your old license. That is, as long as you did not purchase the original license with a volume licensing arrangement.” But in the case of Vernor v. Autodesk, the courts said that because Autodesk had said, explicitly, that old software had to be destroyed – that Vernor never owned it, merely licensed it – he was not allowed to resell it. One wonders if Vernor had thrown the software into the trash, and someone had retrieved it and started using it, rather than Vernor trying to sell it on eBay, if Autodesk could have sued Vernor for not truly destroying the software.

So, before you sell old software

  • Search for legal cases concerning that software on Google or Bing. If you see a case where the manufacturer of that software has sued a reseller, destroy the software and then throw the software away.
  • Make CERTAIN it is truly vintage, as in version you have is NOT available for purchase from the original software manufacturer, is no longer supported by the company, and is NOT available from BestBuy or other resellers; also, that it does not work with the current Mac or Windows operating systems.

Once you’ve met that benchmark:

  • Look to see if the version you have is being sold on eBay or Craigslist. If it is being sold by others, you will probably be safe doing it as well.
  • Put all the original disks and books together. Old software is of more use when the original documentation is available.
  • If there is detailed information online about this vintage software, such as on Wikipedia or a tribute page, link to it on any online information you post, and be detailed about what the software will work on – and what it will NOT work on – in terms of hardware and operating systems.
  • Try eBay and Craigslist for reselling.
  • I’m uncertain about using social media for this – I’d hate for you to attract attention for an over-zealous lawyer who doesn’t understand that what you are selling is no longer supported by the company and no longer works on modern hardware or operating systems.
  • If you want to donate the software, try Craigslist, your social media accounts, any freecycle-type online forum or group in your community, and clubs for vintage computers. Note if you are willing to mail the software and pay those postage costs yourself. ook to see if there are nonprofits in your area that accept donations of old software, like FreeGeek in Portland, Oregon. Goodwill might take it. World Computer Exchange might take it.
  • Take your items to a local swap meet and hope for the best.
  • Look for a working vintage computer that the software would work on, buy it and set it up in your house with your vintage software as a conversation piece/play thing.

This web page, EMS Old Software Exchange, says it buys and sells “the world’s largest selection of old/used/out-of-print software for the PC and other microcomputers.” But I can’t tell if it’s still in operation. And note that it has info on how to find out if your user agreement forbids you reselling a particular software tool.

Here’s the wikipedia entry for abandonware.

Also see: Shout out to nonprofit efforts to refurbish computers.

Also see my page on how I use my lime green clam shell iBook, bought in 2000. It also has advice on using these old Apple laptops that I’ve found from various sources online. Unfortunately, as of 2013, I can no longer get online with this device.

What’s your advice for selling or donating used, old software? And have you ever looked for older versions of software for a vintage computer that you use?

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Enhancing Inclusion of Women & Girls In Information Society

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Found this via Zunia: one of my favorite leads for publications and studies about issues relating to women’s empowerment in development countries and under-served areas:

Doubling Digital Opportunities: Enhancing the Inclusion of Women & Girls In the Information Society

This Report studies the role that ICTs and the Internet can play in advancing gender equality agendas, including equal access to new technologies by women and girls. It examines the central question of how access to the Internet and ICTs can help redress some of the inequalities women and girls face in their everyday lives, and whether inequalities in access to the Internet, and the types of content available online, are in fact reinforcing social attitudes towards women. Issues in fact extend far beyond basic access, including the availability of relevant content and the participation of women in public policy-making processes. The Report explores measures of inequality in access to ICTs, the importance of ICTs in educating and shaping the aspirations and hopes of the next generation of women and girls, and the implications of lack of access to ICTs by girls and women.

Also see: Women’s Access to Public Internet Centers in Transitional and Developing Countries (my resource)

Me with The LAST Virtual Volunteering Guidebook

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It’s real! Not virtual! Me with The Last Virtual Volunteering Guidebook.

Amazing to hold YEARS of research and writing in my hands at last!

The Last Virtual Volunteering Guidebook is now available for purchase as a paperback and an ebook , published by Energize, Inc. 

If you read the book, I would so appreciate it if you could write and post a review of it on the Amazon and Barnes and Noble web sites (you can write the same review on both sites). You don’t have to buy the book in those places to review it there (and I hope you will order it from me directly instead).