Revised
with new information as of January 2, 2020
A free resource for nonprofit
organizations, NGOs, civil society organizations,
charities, schools, public sector agencies & other mission-based
agencies
by Jayne Cravens
via coyotecommunications.com
& coyoteboard.com
(same web site)
Lessons from onlinevolunteering.org
2001 - 2005
From February 2001 to February 2005, I had the honor of directing the
United
Nations Online Volunteering service. It was originally hosted at
NetAid
and was co-managed by Netaid staff in New York City and staff at the
UN Volunteers program in Germany. After joining UNV in Germany, I
worked to move the service entirely to the ownership and management of
UNV, which happened at last in early 2004.
When I took over directing UNV's support of the Online Volunteering
service, it
was getting lots of people signing up to volunteer, but not many
organizations were using the service. Therefore, online
volunteering wasn't really happening. I
knew, per my experience directing the Virtual
Volunteering Project, that recruiting people that want to
volunteer online is oh-so-easy, but that getting organizations to
create assignments for online volunteers, and then for those
organizations to provide appropriate guidance and support for those
online volunteers, was a substantial and ongoing challenge. Therefore,
I first focused on developing support materials for organizations
that would host online volunteers, and stopped doing any outreach
to potential volunteers. As UNV progressed in taking over all
management of the service, and working towards hosting the site
outside of the NetAid systems, I kept the focus on building the
capacities of organizations using the service, through the
emerging new web site and through our email communications with
users.
Did it work? Yes. During my time at UNV, we saw a substantial
increase in the number of online volunteering assignments posted
to the service. We also saw a substantial increase in the number
of organizations based in the developing world that were using the
service to recruit online volunteers, and a substantial increase
in the number of online volunteers based in the developing world.
I did screen captures of some of the key pages of the UN's Online
Volunteering service as of December 2004, archived at archive.org,
presented here as PDF files (note that most of the links within
these files will NOT work):
"Who
is Using the OV Service?" , about the United Nations
Volunteers Online Volunteering Service. Published in April 2004. You
can download it in PDF from
my web site (it's one page). It's also archived from the
original web site, http://www.onlinevolunteering.org/news/news_article.php?art_id=1298,
at http://web.archive.org/web/20041205083644/http://www.onlinevolunteering.org/news/news_article.php?art_id=1298
Online Volunteering Service Testimonials From Host Organizations
and Volunteers
A selection of stories profiling both volunteers and the
organizations they helped all over the world that are no longer
available on the OV service. These are not all that were published
on the site - all can be found via earlier versions of the OV site
at archive.org:
- Online
Volunteers of the Year 2002: Adedoyin Onasanya (Nigeria),
Angelica Hasbun (Costa Rica), Cynthia Holland (Canada), Javier
Wilson (Nicaragua), Joanne K. Morse (USA), Laurie Moy (USA),
Natalya Korobeynyk (Ukraine), Paula Santos Vizcaino (Uruguay),
Terry Rosenlund (USA) and Yvonne Swain (USA)
- Online
Volunteers of the Year 2003, Anne Catherine Yon (USA),
Deborah D’Amico (Canada), Kelly (Xiaodong) Zeng (China/USA), Lela
Rachman Talogo (Canada), Mark Wireman (USA), Miodrag Zivkovic
(Serbia and Montenegro), Paul Fifen Chimy (Cameroon/France), Raj
Gopal Prasad Kantamneni (USA) Stanley Tuvako (Kenya) and Yasemin
Gunay (Turkey)
- What a potential employer might
think about your online volunteer experience. In March 2003,
the World Volunteer Web, a web site by the United Nations
Volunteers programme in conjunction with the International Year of
Volunteers 2001, posted a testimonial from Deborah D'Amico about
her experience as an online volunteer through the UN's Online
Volunteering service, formerly a part of NetAid.
- Online
Volunteers of the Year 2004, Beatriz Iglesias (Spain),
Biswajit Dash (India), Blandina Musvoto (Zimbabwean – then living
in Denmark), Claire Suzanne Holland (USA), Flavia Trevisani
(Italian – then living in the Netherlands), George Okello Gopal
(Kenya), Ian Foster (Australia), Kalyani Suresh (India), Maria
Yvette Reyes (Philippines – then living in Israel/Palestine) and
Will R. Wallace (USA)
- Online
Volunteers of the Year 2005, Ana Maria da F.M. Saravia
(Brazil), Carlos Jiménez (Spain), Elizabeth and Tim Rose
(Canada), Haingonirina Angie Ramaroson (Madagascar/USA), Jay
Martin (Australia), Mohammad Ashaq Malik (India/Eritrea), Sandrine
Cortet (France/USA), Sonia Ignatova (USA), Stephan Bren (USA), and
Online Volunteer Team: Charles Forrester (Australia), Kashif
Kamran (Pakistan), Priscilla Lynch (USA) and Taru Agarwal (India)
- How Online
Volunteers Helped Tanzania Media and Youth Development Project,
Tanzania, including a project focused on HIV/AIDS
- How Online Volunteers
Helped UNITeS, a February 2004 story of how online
volunteers helped the United Nations Information Technology
Service (UNITeS)
- How Online
Volunteers Helped Gwalior Childrens Hospital, based in both the
UK and India, from March 2005
- How Online
Volunteers helped UNV Kyrgyzstan, July 2005
- Aspectos
Básicos en el Desarrollo de un Proyecto con Voluntariado
Virtual: El Caso de UNV-Egypt y the Volunteer Network Egypt,
Un artículo por Carlos E. Jiménez Gómez Coordinador voluntario
online del proyecto Volunteer Network Egypt, January 2006
- Online Volunteering Awards 2002 - 2006:
list of winners and breakdown by country of nationality or
residency
Online event in October 2001
On Saturday, 27 October and
Sunday, October 28, 2001, UN Volunteers joined CERN in Geneva
and online to celebrate UN Day and the increasing role of online
technologies in humanitarian work, including virtual volunteering. I
was the remote host from Bonn, Germany. My event was on Saturday, and
I interviewed Nicolas Fleuri, Sean Osner and others involved in UNITeS
initiative in Jordan. On Sunday, the event featured a broadcast
of live events in Geneva, including the head of UNV, Sharon
Capling-Alakija in Geneva interviewing World Wide Web inventor Tim
Berners-Lee in Boston. The host was Paola Catapano and featured a
rollicking performance of the song "Surfing on the Web" by Les
Horribles Cernettes. During the event, Berners-Lee
talked about the key role online volunteers played in the
development of the web. During the two-day event, three online
volunteers recruited via the UN's Online Volunteering service
facilitated an online discussion
about the Global Digital Divide, "Tech for Humanity", and ICT4D.
Note that most of the links in these PDF files, which I downloaded
from archive.org, will NOT work. The videos are, unfortunately,
long-gone; according to CERN, they outsourced the video web hosting in
2001, and the company, the Orbigate.net streaming portal/Orbital &
Cie, went under.
After 2005
As of 2016, UNV removed
support materials for users of the OV service, or at least made them
unavailable for unregistered users. Then, in October 2019, UNV stopped
accepting any new hosting organizations, limiting the service only to
organizations that already registered. Then, UNV posted this message
on its OV web site: "Effective 1 January 2020, the Online Volunteering
service is free of charge to all eligible partners. Eligible partners
are: UN entities, Governmental or other public institutions, and Civil
Society Organizations." But if you click on the link for more
information, you discover that UNV has a VERY narrow version of civil
society organizations (CSOs): it has to be a CSO already registered
with the OV service, or the organization has to provide evidence of
accreditation with the Economic and Social Council (ECOSOC), or the
organization has to be working with a UN Country Team as an
implementing partner or through an agreement and submit a form signed
by the UN Entity they are partnering with.
So, UNV's OV service
has been severely curtailed. It's a much smaller project than when I
managed it. Why? No idea.
If you want detailed information on how to work with online
volunteers, and how to fully integrate virtual volunteering in to all
of your community engagement, see:
The Last
Virtual Volunteering Guidebook
available
for purchase as a paperback & an ebook
Also
see:
- United Nations
ICT4D Initiatives
Various United Nations offices have launched
initiatives to promote the use of computers, feature phones,
smart phones and various networked devices in development and
humanitarian activities, to promote digital literacy and
equitable access to the "information society," and to bridge the
digital divide. This web page is my effort to track UN Tech4Good
/ ICT4D programs, from the oldest through 2016. My goal is to
primarily to help researchers, as well as to remind current UN
initiatives that much work regarding ICT4D has been done by
various UN employees, consultants and volunteers for more than
15 years (and perhaps longer?).
- Studies and Research
Regarding Online Volunteering / Virtual Volunteering
While there is a plethora of articles and information about online
volunteering, there has been very little research published
regarding the subject. This is a compilation of publicly-available
research regarding online volunteering, and a list of suggested
possible angles for researching online volunteering. New
contributions to this page are welcomed, including regarding
online mentoring programs.
- Incorporating virtual
volunteering into a corporate employee volunteer program (a
resource for businesses / for-profit companies)
Virtual volunteering - volunteers providing service via a
computer, smart phone, tablet or other networked advice - presents
a great opportunity for companies to expand their employee
philanthropic offerings. Through virtual volunteering, some
employees will choose to help organizations online that they are
already helping onsite. Other employees who are unable to
volunteer onsite at a nonprofit or school will choose to volunteer
online because of the convenience.
- Al
Gore Campaign Pioneered Virtual Volunteering
Back in 2000, when Al Gore ran for president, his campaign
championed virtual volunteering by recruiting online volunteers to
help online with his election efforts. I've tried to present some
of what his campaign did - this pioneering effort deserves to be
remembered, as do some of the lessons from such.
- Using Third Party Web
Sites Like VolunteerMatch to Recruit Volunteers
There are lots and lots of web sites out there to help your
organization recruit volunteers. You don't have to use them all,
but you do need to make sure you use them correctly in
order to get the maximum response to your posts.
- San Francisco Women of the Web
(SFWOW): A History
In the 1990s, various associations sprung up all over the USA to
support women using the Internet as a primary part of their work -
or who wanted to. These associations created safe, supportive,
content-rich, fun spaces, both online and in real spaces, for
women to talk about their tech and online-related work, to ask
questions, and to learn from each other. One of the best
well-known at the time, San Francisco Women of the Web, chose 25
women in 1998, in 1999, in 2000 and in 2001, recognizing them with
their Women of the Web award. To help highlight some of the many
women who played important roles in the 1990s Internet - which I
consider the "early days" - as well as some truly pioneering tech
projects that laid the groundwork for the success of so many
initiatives today, I have reproduced this list of Top25 Women on
the Web on my own site.
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