Trends in & New Models of
Volunteering & Volunteer Engagement
(I wrote these in 2013; I think they
are still valid years later)
Is volunteering changing - or are our perceptions of volunteering
changing?
Are there really new models of volunteering, or are we just now
finally realizing that people have volunteered in a variety of
ways?
In both cases, I think it's the latter: when I talk about "new
models", I don't always mean they are "new," as in they weren't
happening before, but now they are. I mean that they are new to a
lot of people and organizations, but not that they haven't already
been happening.
I wrote these in 2013, and I think they are still valid in 2018.
I think they are going to be trends for the next 10 years.
As you read through these trends, think about where you, as a
person that works with volunteers, as well as where your
organization, sits on a spectrum of extremes regarding each trend.
One extreme is
I/we have absolutely no knowledge or experience of this
whatsoever
The other extreme is
I/we have complete knowledge about this and could present a
two-hour in-depth workshop on it. I/We could write/have written
a book about it.
Then think about where you want to be, or where you want your entire
organization to be, regarding each trend.
That will help you in developing a plan to address each of these
trends.
Beneath each trend listed below are resources to help you
address the trend.
And note that this list is ever-changing; this list won't be the
same a year from now. It wasn't the same a year ago.
New Model 1: Multiple staff involvement
Variety of employees & volunteers develop assignments
with volunteer manager's help
and
Variety of employees & volunteers supervise volunteers,
with volunteer manager's help
New Model 2: Why Involve Volunteers? (Volunteer Value)
Volunteers involved as a sign of community ownership / org
transparency, meeting mission, etc.
- Required Volunteer
Information on Your Web Site
If your organization or department involves volunteers, or wants
to, there are certain things your organization or department must
have on its web site - no excuses! To not have this information
says that your organization or department takes volunteers for
granted, does not value volunteers beyond money saved in
salaries, or is not really ready to involve volunteers.
Here is what absolutely should be on your web site regarding
volunteers
- Mission statements for your
volunteer engagement
(Saying WHY your organization or department involves
volunteers!)
In addition to carefully crafting the way you talk about the value of volunteers, your organization
should also consider creating a mission statement for your
organization's volunteer engagement, to guide employees in how
they think about volunteers, to guide current volunteers in
thinking about their role and value at the organization, and to
show potential volunteers the kind of culture they can expect at
your organization regarding volunteers.
Volunteers are valued by the impact they have regarding the
organization's mission, client satisfaction, etc.
- Screening Volunteers for Attitude
When an organization involves volunteers in high-responsibility,
long-term roles, volunteer turnover can be a program killer.
Screening is vital to finding the right people for
high-responsibility, long-term volunteer roles, particularly
those where the volunteer will work with clients and the general
public, and to screen out people who may be better in
shorter-term assignments or assignments where they would not
work with clients or the general public, or who would not be
appropriate in any role at the organization.
- Recognizing Online Volunteers &
Using the Internet to Honor ALL Volunteers
Recognition helps volunteers stay committed to your
organization, and gets the attention of potential volunteers --
and donors -- as well. Organizations need to fully recognize the
efforts of remote, online volunteers, as well as those onsite,
and not differentiate the value of these two forms of service.
Organizations should also incorporate use of the Internet to
recognize the efforts of ALL volunteers, both online and onsite.
With cyberspace, it's never been easier to show volunteers --
and the world -- that volunteers are a key part of your
organization's successes. This new resource provides a long list
of suggestions for both honoring online volunteers and using the
Internet to recognize ALL volunteers that contribute to your
organization.
- Promoting your volunteering program
internally
Too often, the first position cut at an organization facing
financial difficulties is the volunteer coordinator. Most people
in these positions, I'm sorry to say, do a poor job of making
sure that every staff member at their organization knows the
time and expertise they bring to the position, and the essential
nature of their role in recruiting and supporting volunteers.
The volunteer coordinator should make sure he or she is seen as
also absolutely essential to the organization. This page talks
about how a volunteer coordinator can make sure the board, all
paid staff and all volunteers at an organization know the
essential value of not only volunteers, but also the volunteer
coordinator.
- Required Volunteer
Information on Your Web Site
If your organization or department involves volunteers, or wants
to, there are certain things your organization or department must
have on its web site - no excuses! To not have this information
says that your organization or department takes volunteers for
granted, does not value volunteers beyond money saved in
salaries, or is not really ready to involve volunteers.
Here is what absolutely should be on your web site regarding
volunteers
- Mission statements for your
volunteer engagement
(Saying WHY your organization or department involves
volunteers!)
In addition to carefully crafting the way you talk about the value of volunteers, your organization
should also consider creating a mission statement for your
organization's volunteer engagement, to guide employees in how
they think about volunteers, to guide current volunteers in
thinking about their role and value at the organization, and to
show potential volunteers the kind of culture they can expect at
your organization regarding volunteers.
New Model 3: Types of Engagement
Volunteers work onsite & online, in short-term (episodic
/ microvolunteering) & leadership roles, in teams, etc.
- Creating One-Time, Short-Term Group
Volunteering Activities
Details on not just what groups of volunteers can do in a
two-hour, half-day or all-day event, but also just how much an
organization or program will need to do to prepare a site for
group volunteering. It's an expensive, time-consuming endeavor -
are you ready? Is it worth it?
- Short-term Assignments for Tech
Volunteers
There are a variety of ways for mission-based organizations to
involve volunteers to help with short-term projects
relating to computers and the Internet, and short-term
assignments are what are sought after most by potential "tech"
volunteers. But there is a disconnect: most organizations have
trouble identifying such short-term projects. This is a list of
short-term projects for "tech" volunteers -- assignments that
might takes days, weeks or just a couple of months to complete.
- Pro Bono / In-Kind / Donated Services
for Mission-Based Organizations:
When, Why & How?
There are all sorts of professionals who want to donate their
services -- web design, graphic design, human resources
expertise, legal advice, editing, research, and so forth -- to
mission-based organizations. And there are all sorts of
nonprofits and NGOs who would like to attract such donated
services. But often, there's a disconnect -- misunderstandings
and miscommunications and unrealistic expectations that lead to
missed opportunities and frustrating experiences. This resource,
prompted by the topic coming up at the same time on a few online
discussion groups I read, is designed to help both those who
want to donate professional services and those who want to work
with such volunteers. It's applicable to a variety of
situations, not just those involving computer and
Internet-related projects.
- Using Video to Support Online
Volunteers/Remote Volunteers.
Video is a great way to further support volunteers, and your
computer probably already has all of the tools you need to make
a video, or to engage in a live video conversation with others.
Video isn't something to use only with online volunteers or
remote volunteers (those providing onsite service at a different
location than yours). It's also a tool you can use with new and
current volunteers. In addition to an organization producing
videos for volunteers, it can also work the other way around:
volunteers can produce videos for organizations. This resource
provides information on your options, and links to my own short
video on the subject.
- Myths About Online
Volunteering (Virtual Volunteering)
Online volunteering means unpaid service that is given by
volunteers via the Internet. It's also known as virtual
volunteering, online mentoring, ementoring, evolunteering, cyber
volunteering, cyber service, telementoring, online engagement,
and on and on. Here is a list of common myths about online
volunteering, and my attempt to counter them.
- Studies and Research Regarding
Online Volunteering / Virtual Volunteering
While there is a plethora of articles and information about
online volunteering, there has been very little research
published regarding the subject. This is a compilation of
publicly-available research regarding online volunteering, and a
list of suggested possible angles for researching online
volunteering. New contributions to this page are welcomed,
including regarding online mentoring programs.
- Micro-Volunteering and
Crowd-Sourcing: Not-So-New Trends in Virtual
Volunteering/Online Volunteering
Back in the 1990s, I called it byte-sized volunteering:
online volunteering tasks that take just a few hours or a few
days to complete, like translating some text into another
language, gathering information on one topic, tagging photos
with certain keywords, etc. Now, the hot-new term for this is micro-volunteering.
It's no different than offline, episodic volunteering; just as
volunteers who come to a beach cleanup or participate in a
Habitat for Humanity work day don't undergo a criminal
background check, don't receive a long pre-service orientation,
don't fill out a lengthy volunteer application form and may
never volunteer with the organization again, online volunteers
that participate in a micro-volunteering task may get started on
their assignment just a few minutes after expressing interest.
But just as offline episodic volunteering like beach cleanups
are more about building relationships, creating more awareness
and cultivating more supporters, micro-volunteering needs to
have the same goals in order to be worth doing, and that
takes having established, tried-and-true volunteer management
standards in place.
- The Virtual Volunteering Project,
which, when I directed it from December 1996 to January 2001,
encouraged and assisted agencies in the development and success
of volunteer opportunities that can be completed via home or
work computers and the Internet, and helped agencies use the
Internet to manage all volunteers and connect with volunteer
management resources. This included the most comprehensive
information available, on or offline, regarding online mentoring programs
and best practices.
- Sanchez Elementary School
Online Mentoring Program
Jayne designed this program, designed the web site, and
recruited, screened and trained the online volunteers who
participated in this program to mentor two classes at Sanchez
Elementary School in Austin, Texas, as part of the Virtual Volunteering Project. This
web site, sans mentor and student information and interactive
functionality, is provided to help others, particularly schools,
to develop their own online mentoring programs.
People help through unstructured volunteering, acts of "civic
engagement," political activism, etc.
- Civic
Engagement Resources, by the W.K. Kellogg Foundation
- Lindy Center
for Civic Engagement (Drexel University).
- LinkedIn Group Community
Engagement
- The National Conference on
Citizenship, a USA-based organization focused on Civic
Learning, Corporate Citizenship, Online Engagement, Political
Involvement, Social Capital, Giving & Volunteering. NCOC did
a study that found communities that increase volunteering rates
lower unemployment, or have more resilience in dire economic
times.
- Look for online publications or resources that mention
Community Engagement
Civic Engagement
Civil Society
Social Capital
New Model 4: Who Are Volunteers?
Volunteers represent different demographics (age, education,
ethnicity, zip code, etc.)
- Recruiting Local
Volunteers To Increase Diversity Among the Ranks
Having plenty of volunteers usually isn't enough to say a
volunteering program is successful. Another indicator of success
is if your volunteers represent a variety of ages,
education-levels, economic levels and other demographics, or are
a reflection of your local community. Most organizations don't
want volunteers to be a homogeneous group; they want to reach a
variety of people as volunteers (and donors and other
supporters, for that matter). This resource will help you think
about how to recruit for diversity, or to reach a specific
demographic.
- Make All Volunteering as
Accessible as Possible
Tips for creating an accommodating and welcoming environment for
volunteers with disabilities.
- Why Should the Poor
Volunteer? It's Time To Re-Think the Answer
Editorial: When volunteering is so often presented just
one way -- as a state-sanctioned free labor activity --
reluctance and even hostility by the unemployed, the
cash-strapped and the disenfranchised are completely justified.
If governments and donors want volunteerism campaigns in poor
communities to lead to more volunteering, they must radically
update their message.
- Using Third Party Web Sites Like
VolunteerMatch to Recruit Volunteers
There are lots and lots of web sites out there to help your
organization recruit volunteers. You don't have to use them all,
but you do need to make sure you use them correctly in
order to get the maximum response to your posts.
New Model 5: Decision-Making
Volunteers contribute to decision-making
- NetSquared and the New
Wave of Online Volunteering
(and maybe all volunteering)
Tiny nonprofit organizations with very little staff are doing
extraordinary things with volunteers, and making their
volunteers feel included and energized, not with pins and
t-shirts but through greater and more-meaningful involvement.
This conference provided endless examples of such, and I
summarize them here.
- Online Discussion Groups for
Volunteers
How asynchronous communications (email-based online discussion
groups, web-based bulletin boards and USENET) can be used to
communicate with volunteers and to allow volunteers to
communicate with each other. Includes examples and links to more
information.
- Sharing Your Work With
Volunteers (and Others) Online
This resource reviews how (and why) to share your work -- your
calendar, files, databases, online polls, and more, with
volunteers, remote staff and other groups -- as part of your
work for a nonprofit/NGOs/civil society organization. It's
easier than you think! And with free tools, you can get started
right away.
- Handling
Online Criticisms
Online criticism of a nonprofit organization, even by its own
supporters, is inevitable. It may be about an organization's new
logo or new mission statement, the lack of parking, or that the
volunteer orientation being too long. It may be substantial
questions regarding an organization's business practices and
perceived lack of transparency. How a nonprofit organization
handles online criticism speaks volumes about that organization,
for weeks, months, and maybe even years to come. There's no way
to avoid it, but there are ways to address criticism that can
help an organization to be perceived as even more trustworthy
and worth supporting.
New Model 6: Communications
Communications via traditional & non-traditional means
(Twitter, webinars, online communities, blogging, etc.) & as
interactive
- 5
Ways to Humanize Your Company With Social Media, an
excellent article from the Social Media Examiner on putting a
very human face on your Internet activities.
- NetSquared and the New
Wave of Online Volunteering
(and maybe all volunteering)
Tiny nonprofit organizations with very little staff are doing
extraordinary things with volunteers, and making their
volunteers feel included and energized, not with pins and
t-shirts but through greater and more-meaningful involvement.
This conference provided endless examples of such, and I
summarize them here.
- Online Discussion Groups for
Volunteers
How asynchronous communications (email-based online discussion
groups, web-based bulletin boards and USENET) can be used to
communicate with volunteers and to allow volunteers to
communicate with each other. Includes examples and links to more
information.
- What are good blog
topics for mission-based organizations?
The word "blog" is short for "web log", and means keeping a
journal or diary online. Blogging is NOT a new concept -- people
have been doing it long before it had a snazzy media label. The
appeal of blogging for an online audience is that it's more
personal and less formal than other information on a web site.
Readers who want to connect with an organization on a more
personal level, or who are more intensely interested in an
organization than the perhaps general public as a whole, love
blogs. Blogs can come from your Executive Director, other staff
members, volunteers, and even those you serve. Content options
are many, and this list
reviews some of your options.
- Microblogging and Nonprofits
Microblogging means sending text messages of less
than 140 characters to several cell phones and/or via the
Internet to subscribers. This
resource is a no-nonsense, anti-fluff, anti-hype,
practical list to help nonprofits explore microblogging and use
it effectively with volunteers, event attendees and others they
are trying to reach.
- For Nonprofits
Considering Their Own Podcasts:
Why It's Worth Exploring, and Content Considerations
I present my first podcast about... podcasts (transcript
included). Specifically, I talk about how podcasts can be used
by nonprofits, and just how easy it is to do.
- Nonprofit Organizations and
Online Social Networking (OSN): Advice and Commentary
OSN is buzz phrase used to describe special web-based online
platforms that are accessible only for members, like LinkedIn,
Friendster, FaceBook, MySpace and Change.org. Is there a value
for nonprofit organizations to engage in OSN platforms? This resource offers a
realistic set of possibilities and considerations.
New Model 7: Record-Keeping/Information Tracking/Analyzing &
Summarizing Data
Organization uses technology to track a variety of data
about donors and volunteers who input & update their own
data
- Keeping
Volunteer Information Up-to-Date
Keeping track of volunteer information is a challenge. At
minimum, an organization has to keep track of volunteers'
up-to-date email address and phone number. Organizations also
need volunteers to report what they are doing as volunteers and
how many hours they are contributing -- each day, each week or
each month. Having this information for volunteers is vital to
the sustainability of volunteer involvement. This page offers
suggestions on how to keep volunteer information up-to-date,
with the goal of getting the information your organization needs
with minimal effort on your part.
- List of Volunteer
Management software
Organization must be able to make sense of large amounts of data,
through analyzing and summarizing
New Model 8: Funding
In addition to traditional funding methods (volunteer
manager submits a budget & hopes organization funds it
through individual donations, grants and sponsorships)
organization sells its volunteer orientation or trainings,
charges groups for the creation of group volunteering
activities, creates other revenue streams, etc.
- Samaritans, a crisis hotline in the U.K. staffed by
volunteers, sells its volunteer training as a training for
corporate teams and individuals, to help them to be able to deal
with employees in immediate crisis. Similar trainings on dealing
with people in mental or emotional distress, via county health
programs in the USA charge, about $200 (that's the going rate
for the training in Oregon City).
- Some Habitat for Humanity chapters charge corporate groups
for participating.
Also see:
- Jayne's Essential/Favorite
Resources Regarding Volunteer Management and Volunteerism
There is a plethora of resources promoting volunteerism, and at
long last, the number of volunteer management resources has
grown significantly. But which are "the best"? This is a list of
Jayne's favorite resources relating to volunteerism and
volunteer management -- books and online resources from trusted,
established people and organizations that she believes should be
required reading of anyone who recruits and supports volunteers.
How did I make this list?
Why have I chosen what I have regarding this list of trends in
and new models of volunteering and volunteer engagement? Where did
I get this information?
I picked these trends per what I've heard from managers of
volunteers at meetings and conferences, on a variety of online
discussion groups and on Twitter, etc.
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