University-Level Instruction and Research by Jayne Cravens

Leveraging online communities for mission-based organizations. In fact, I have already created this course: MGT 553 Using Technology to Build Community and Grow Your Organization for Gratz College. The eight-week course was a part of the college's MS in Nonprofit Management. The course, which I spent five months designing, examined online networking tools that can be used to foster connectivity, communication, and collaboration in order to strengthen nonprofit and religious-based organizations. I used two books, online readings, podcasts and my own audiovisual materials to explore how mission-based initiatives can use online tools to create a sense of community among donors, volunteers, clients, neighbors and partners, and how to attract new people to be a part of those communities. It’s a class about facilitation, trust-building, outreach, and working with humans - online. Here is the curriculum.

Public relations and marketing for mission-based organizations and programs (nonprofits, NGOs, government agencies, corporate philanthropy programs, etc.), including cultivating press relations, using traditional communications methods, building trust with difference audiences, using online communities, leveraging social media, writing for various media, budgeting for activities, crisis communications, event promotion, and communicating to build awareness, to change minds and to change behavior. This could be part of an MBA program, a nonprofit management or public sector management degree, marketing or public relations degree, a social work degree or a public health education degree, among others.

Volunteer engagement/management - a comprehensive full semester course on all aspects of involving and supporting volunteers, covering policy and procedures development for the supervision, support and recruitment of volunteers, evaluating volunteer engagement effectiveness, various challenges and how to develop such, introducing volunteering to an organization, creating a variety of assignments for volunteers (group tasks, microtasks, online tasks/virtual volunteering, leadership roles, opportunities for families, volunteering as a part of program delivery, etc.), building staff capacity to create volunteering opportunities and supervise volunteers themselves, using technology as a part of volunteer management, safety considerations in volunteer engagement, ethics in volunteer engagement, the latest and emerging trends in volunteer engagement, etc. This could be part of an MBA program, a nonprofit management or public sector management degree, a social work degree or a public health education degree, among others.

Introduction to community engagement - what responsibilities, if any, do people have for making their community a better? What responsibilities, if any does a government agency, a nonprofit, even a corporate business, have regarding engaging their local community? What does better community mean, and who gets to decide the definition, let alone how we get there? We would explore concepts of community, community engagement, citizenship, social responsibility and social capital, and review case studies of each. We would explore different types of engagement: volunteerism, community service, activism, advocacy, community meetings/advisory groups, citizen academics and more. This could be part of an MBA program, a nonprofit management or public sector management degree, a social work degree or a public health education degree, among others.

Introduction to International Nonprofit Organizations & NGOs in the Developing World - This course would examine the work of both nonprofits working across borders and small non-governmental organizations staffed by local people and serving their surrounding area in a developing country. It would talk about the work of nonprofits that seek to influence global issues, such as economic justice, human rights, women's rights or environmental issues; and the ongoing shift from aid to capacity building programs in developing countries. The course will explore international and cross-cultural management issues and challenges, fundraising and sustainability, relationships with national governments and supranational entities, primarily international donors, and international advocacy strategies. It will also review the different models of international volunteering. This course would be for people that are seeking a career in international affairs, humanitarian affairs/development, or nonprofit management of international agencies. It is a course that can also help a student decide whether or not to seek a higher degree in some aspect of development management.

Practicum / internship / experiential learning experience as a part of courses on community engagement or public relations for mission-based organizations and programs. I would help the student structure the experience such so that it included appropriate preparation for the project and opportunities for thoughtful reflection about the experience, as well as opportunities to share the results of the project with the campus community and the world at large.

Training materials and supplemental material for an all-day course on Volunteer Engagement for staff that create opportunities for and supervise volunteers through the Oregon Department of Fish and Wildlife (ODFW).

Here is a video of a presentation I did in 2013: Using Internet & Smartphone Apps to Work With Volunteers. This is a 90 minute video of me at a 2013 Corporation for National and Community Service regional conference. It's focused on managers of AmeriCorps, VISTA, SeniorCorps and other national service members, however, it's applicable to any initiative involving volunteers. Because the training was just 90 minutes, I wasn't able to do the group exercises I so like to do, but there is a lot of back and forth with the audience - and I do my best to repeat what people are saying/asking, so it could be on the broadcast (which was live) and the recording. 6:45 is when my oh-so-witty banter starts with the audience. Presentation doesn't really begin until 8:30. First part is a bit draggy - lots of people still coming in. But it picks right up and is a very decent example of how I train. Sorry that the video doesn't pick up the laughs from the terrific audience of about 50 or more people.

my videos

There are free online workshops by me, which you can view any time on YouTube, on a variety of volunteer-related subjects - these are more than 45 - 60 minutes long:

using the Internet and smartphone apps to work with volunteers (this workshop is FREE online, viewable at any time via YouTube)
the best assignments for online volunteers (this workshop is FREE online, viewable at any time via YouTube)
managing IT volunteers (this workshop is FREE online, viewable at any time via YouTube)
online community and volunteering management - supporting online community participants as volunteers
Using video to support online volunteers/remote volunteers (very short video on just the basics)
applying volunteer management principles to online community management. Here are the slides I used for the presentation.

Shorter presentations (all these and more are on YouTube on my channel's training playlist):

A plea regarding how you talk about virtual volunteering: (spoiler: it's not "new"). 4:28
Safety in Virtual Volunteering. 5:10
Human rights, the digital divide & web accessibility 4:40
Accessibility Internet Rally (AIR) - great opportunity for nonprofits, NGOs & charities 5:00 (not so much a training as a "pitch" to participate)

Here are all of my videos of my presentations, either to an onsite audience or to an online audience.

Please note my freely-available resources regarding

My teaching experience at universities, and to researchers and practitioners, includes:

MGT 553 Using Technology to Build Community and Grow Your Organization for Gratz College. The eight-week course was a part of the college's MS in Nonprofit Management. The course, which I spent five months designing, examined online networking tools that can be used to foster connectivity, communication, and collaboration in order to strengthen nonprofit and religious-based organizations. I used two books, online readings, podcasts and my own audiovisual materials to explore how mission-based initiatives can use online tools to create a sense of community among donors, volunteers, clients, neighbors and partners, and how to attract new people to be a part of those communities. It’s a class about facilitation, trust-building, outreach, and working with humans - online. Here is the curriculum.

Fall 2015 Duvall Leader in Residence at the University of Kentucky’s Center for Leadership Development (CFLD), part of UK’s College of Agriculture, Food and Environment (October 2015). My lectures, consultations and online activities were focused on leadership development and community development and engagement as both relate to the use of online media. I guest lectured in five under graduate and graduate level classes, conducted five workshops for nonprofit and community representatives, and consulted with CFLD staff for the center's future social media activities. I blogged about one of my lectures regarding if the Internet has democratized community, even political, engagement. I launched a new web page about online leadership based on one of my lectures.
Guest lectures for a class of the Master of Arts in International Development and Service (MA-IDS) at Concordia University, Portland, once-twice a year, 2012 - 2014.
All day module of "Volunteerism and Volunteer Management" graduate course (PA592 CRN 82727), onsite at Portland State University, July 2011. Subjects included
- Volunteerism in other countries
- International volunteering
- Recruiting for Diversity
Live online Q & A regarding online volunteering and online tools for outreach with graduate students in SOCW 6355: Advanced Use of Information Technology in Human Services and SOCW 6371: Community and Administrative Practice at the University of Texas at Arlington School of Social Work. Feb. 2007, Feb. & Nov. 2008, March 2009, March 2010, Feb. 2011.
An all-day intensive onsite workshop re: business planning, monetizing services, and donor/client relations for education advising centers throughout Eastern and Western Europe affiliated with EducationUSA, a global network supported by the U.S. Department of State, Budapest, Hungary, Jan. 2011. Also created a similar all-day workshop for and consulted with centers based throughout the Balkans re: strategic planning and demonstrating program credibility and transparency, in Belgrade, Serbia, Dec. 2009.
30-minute Q & A via live video with students at the Global Business Education and Social Justice Institute, part of a special program at the School of Management and Business at St. Edward's University, Austin, Texas. March 2009
Live, interactive webinars (audio & slide show) for various organizations, via ReadyTalk or GoToMeeting, including: "Volunteer Management Software" for membership organizations of the National Community Tax Coalition, Sept. 2011; "Using Social Media to Recruit & Engage Volunteers", September 2011 for Rod Laird Organisation (the U.K.) and April 2011 for TechSoup, and "Involving Tech Volunteers", April 2009 for TechSoup. Also presented short live, online video presentations re: online volunteering for the Northern Volunteer Managers Forum (for volunteer managers in the Northern suburbs of Adelaide, Australia), May 2008, and for the Annual Congress for The Office for Volunteers in Adelaide, South Australia, May 2008. Webinars attended by anywhere from a dozen to a few hundred people each.
A short onsite workshop on rapidly starting and growing volunteer engagement for Friends of Family Farmers, Molalla, Oregon. December 2010.
"Teaching Your Staff the Art of Delegation to Volunteers," an intensive training hosted by the Nonprofit Network Southwest Washington, Vancouver, Washington. October 2010.
Leading an advanced onsite retreat for experienced volunteer managers in Australia, and trainings at volunteer centers throughout Southern Australia (Volunteering Tasmania, Northern Volunteering, Volunteering Western Australia, Volunteer South West, Albany & Regional Volunteer Service, Volunteering Victoria. March 2010
Onsite all-day presentation, "Volunteer Management 101," for AmeriCorps members, through the Oregon Commission for Voluntary Action & Service, Portland, Oregon, USA, Oct. 2009
Online three-hour training, "Online Networking and Volunteer Involvement," for Energize, Inc., as part of its "Everyone Ready" series. August 2009
Akademie für Ehrenamtlichkeit Deutschland, Berlin, Germany. All-day, in-depth, onsite seminar re: online volunteering, followed by an informal one-hour talk with representatives of a German federal volunteering initiative and a member of the German parliament. Feb. 2009.
Institute for Advanced Volunteer Management (IAVM) by Community Service Volunteers (CSV). Blackpool, England. Nov. 2007
"ICT, Social Capital and Voluntary Action," a seminar in London, produced jointly by the Economic and Social Research Council (ESRC) and the UK National Council for Voluntary Organisation (NCVO). Oct. 5, 2006
Volunteering Research: Frontiers and Horizons, by the Institute for Volunteering Research, Birmingham, England. 28-29 Nov. 2005
Courses regarding online volunteering / virtual volunteering for a variety of companies, organizations and conferences through the Virtual Volunteering Project, University of Texas at Austin.

You can see a complete list of classes, workshops and specialized training I've conducted for various organizations and conferences.

I am open to earning a doctorate in communications, public relations, community engagement or related field to my areas of expertise if I could teach while pursuing the doctorate and receive financial support. I have excellent teaching credentials, a strong drive for research that could lead to scholarly work publishable in refereed journals, a strong drive to keep up-to-date on the latest trends and advances regarding my academic focus areas, a strong commitment to undergraduate and graduate education, a commitment to working with a diverse student population and a strong interest in building opportunities for students and faculty to explore these academic focus areas through volunteering and research themselves.

If you would like to propose a course for me to design and deliver, please contact me at jayne@coyotebroad.com

RESEARCH

You can see my academic / research work at my profile on academia.edu. Most of the academic articles that have cited my work regarding virtual volunteering are listed at my Google Scholar account.

As time permits, I also research how rumor and myth can derail development or relief efforts, and ways to address such.

PUBLISHED WORK

You can see my academic / research work at my profile on academia.edu. Most of the academic articles that have cited my work regarding virtual volunteering are listed at my Google Scholar account. My published work and unpublished research work includes.

Virtual Volunteering Wiki

The Last Virtual Volunteering Guidebook

Internet-mediated Volunteering in the EU: Its history, prevalence, and approaches and how it relates to employability and social inclusion

not published: "More Than Performers: Factors for Success in Theater-for-Development Initiatives," an investigation completed in October 2005 of the elements needed for an organization to successfully use live, in-person performance as a tool for development, excluding performer training and theater techniques (also known as theater-for-development). Relevant theories of development management informed the investigation, with a specific focus on institutional development, inter-organizational collaboration, and trust-building.

"Factors for Success in Involving Online Volunteers," presented at "Volunteering Research: Frontiers and Horizons," November 2005, a conference by the Institute for Volunteering Research, in Birmingham, England, and published in The International Journal of Volunteer Administration (IJOVA).

"Challenges of International Online Volunteering: Re-Learning Words, Transcending Boundaries", September 2004, in The Journal of Volunteer Administration, Volume 22, Number 3, published by the Association for Volunteer Administration (AVA).

"Online Mentoring: Programs and Suggested Practices as of February 2001", in Technology-Assisted Delivery of School Based Mental Health Services: Defining School Social Work for the 21st Century, which was co-published simultaneously as the Journal of Technology in Human Services, Volume 21, Numbers 1/2 2003, by The Haworth Press

"Virtual Volunteering: Online Volunteers Providing Assistance to Human Service Agencies", in Human Services Online: A New Arena for Service Delivery , which was co-published simultaneously as the Journal of Technology in Human Services, Volume 17, Numbers 1 and 2/3 2000, by The Haworth Press

I have also published articles in:

Energize, Inc (and commented frequently on the Energize Hot Topic of the Month), and its sister site, E-Volunteerism
Merrill Associates Topic of the Month for December, 2004: "Learning From The 'Not-So-Nice' Volunteers"

My work has been cited in several books and other publications, including Beyond Police Checks: The Definitive Volunteer & Employee Screening Guidebook by Linda L. Graff, What We Learned (the hard way) About Supervising Volunteers by Jarene Frances Lee and Julia M. Catagnus, published by Energize, Inc, The Career Break Book, published by Lonely Planet; and The Rough Guide To A Better World, published by the Department for International Development (DFID) and the Rough Guides; final report of the Subcommittee on Public Outreach for USAID's Advisory Committee on Voluntary Foreign Aid (ACVFA) (my input was re: how to use various Internet tools for ACVFA outreach), Oct. 2008; the 2004 document/proposal E-government Implementation in Lithuania, published by the Kaunas University of Technology Institute of Europe and the UN Online Network in Public Administration and Finance (UNPAN); USAID's Bureau for Global Health newsletter (January 2002); and World Disasters Report 2001: Focus on Recovery by the International Federation of Red Cross and Red Crescent Societies. Before joining UNV/UNDP (see below), my work was cited in the UNDP Gender in Development Programme's Learning & Information Pack: Information, Communication & Knowledge-Sharing, published in 2000 (one of the first UNDP documents addressing this topic).