{"id":7399,"date":"2025-07-02T03:21:00","date_gmt":"2025-07-02T10:21:00","guid":{"rendered":"https:\/\/coyotecommunications.com\/coyoteblog\/?p=7399"},"modified":"2025-09-14T11:49:06","modified_gmt":"2025-09-14T18:49:06","slug":"the-kiva-debate-crisis-communication-bloggers-misleading-others","status":"publish","type":"post","link":"https:\/\/coyotecommunications.com\/coyoteblog\/2025\/07\/the-kiva-debate-crisis-communication-bloggers-misleading-others\/","title":{"rendered":"The Kiva debate: crisis communication &amp; bloggers misleading others"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"alignright size-full is-resized\"><a href=\"https:\/\/coyotecommunications.com\/coyoteblog\/wp-content\/uploads\/2025\/01\/kiva.png\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"750\" src=\"https:\/\/coyotecommunications.com\/coyoteblog\/wp-content\/uploads\/2025\/01\/kiva.png\" alt=\"KIVA logo\" class=\"wp-image-7400\" style=\"width:261px;height:auto\" srcset=\"https:\/\/coyotecommunications.com\/coyoteblog\/wp-content\/uploads\/2025\/01\/kiva.png 750w, https:\/\/coyotecommunications.com\/coyoteblog\/wp-content\/uploads\/2025\/01\/kiva-300x300.png 300w, https:\/\/coyotecommunications.com\/coyoteblog\/wp-content\/uploads\/2025\/01\/kiva-150x150.png 150w, https:\/\/coyotecommunications.com\/coyoteblog\/wp-content\/uploads\/2025\/01\/kiva-624x624.png 624w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p><em>I was able to port my blogs since early 2010 from a different platform here to this one, but I was not able to do so for blogs from the first platform I ever used. Those are available only on archive.org and, even then, it&#8217;s really hard to navigate through them. Most are outdated and don&#8217;t need a revival. But some I think are worth revisiting, like this one from 14 October 2009:<\/em><\/p>\n\n\n\n<p><a href=\"http:\/\/www.cgdev.org\">Center for Global Development<\/a>&nbsp;research fellow David Roodman set the philanthropy world and the humanitarian world abuzz last week when he wrote that&nbsp;<a href=\"https:\/\/web.archive.org\/web\/20091130111211\/http:\/\/blogs.cgdev.org\/open_book\/2009\/10\/kiva-is-not-quite-what-it-seems.php\">Kiva does not work the way many lenders might think it does<\/a>. Roodman details how &#8220;the person-to-person donor-to-borrower connections created by Kiva are partly fictional.&#8221; His criticisms of Kiva have been reblogged and caused quite a stir, and a number of knee-jerk reactions. Yet, his comments and supporting details that &#8220;<strong>What Kiva does behind the scenes is what it should do<\/strong>&#8221; and that&nbsp;<strong>&#8220;technically&#8221; Kiva&nbsp;<em>isn&#8217;t<\/em>&nbsp;hiding anything<\/strong>&nbsp;aren&#8217;t being referred to as well.<\/p>\n\n\n\n<p>Before you decide to blog about this subject yourself, or to offer a summary of what&#8217;s going on, please read&nbsp;<a href=\"https:\/\/web.archive.org\/web\/20091130111211\/http:\/\/blogs.cgdev.org\/open_book\/2009\/10\/kiva-is-not-quite-what-it-seems.php\">Roodman&#8217;s entire post<\/a>. Read the ENTIRE post. Many of the people blogging about this obviously haven&#8217;t.<\/p>\n\n\n\n<p>Kiva Co-Founder and CEO Matt Flannery&nbsp;<a href=\"https:\/\/web.archive.org\/web\/20091130111211\/http:\/\/blogs.cgdev.org\/open_book\/2009\/10\/matt-flannery-kiva-ceo-and-co-founder-replies.php\">wrote a detailed response to Roodman&#8217;s blog<\/a>, featured on Roodman&#8217;s blog itself. And it&#8217;s a good response, one that people interested in crisis communication should read.<\/p>\n\n\n\n<p>Flannery&#8217;s response on Roodman&#8217;s blog is not going to be enough, ofcourse; there are&nbsp;<strong>too many bloggers out there reposting tiny snippets of Roodman&#8217;s original blog and glossing over the details in order to create a firestorm of criticism against Kiva<\/strong>. Best of luck to Flannery&nbsp;<em>and<\/em>&nbsp;Roodman to try to bring the discussion back to the facts. Flannery is going to have to get busy posting replies to a lot more blogs, as it&#8217;s unlikely they will post links to his reply. In those replies, he should<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>quote liberally from Roodman&#8217;s original blog, as Roodman anticipated a lot of the criticism with several of his original comments,<\/li>\n\n\n\n<li>point out what Kiva will be doing differently because of Roodman&#8217;s post and the resulting firestorm,<\/li>\n\n\n\n<li>defend the practices that Kiva won&#8217;t be changing because the changes would hurt those Kiva is trying to serve, and<\/li>\n\n\n\n<li>reiterate that the most important people in the Kiva equation are those that benefit from loans, not the donors.<\/li>\n<\/ul>\n\n\n\n<p>Kiva needs to be ready to lose some donors, but also to&nbsp;<strong>work to change the way remaining donors and new donors think about effective financial aid to the developing world<\/strong>, because that&#8217;s at the root of this firestorm, IMO.<\/p>\n\n\n\n<p>I&#8217;m a Kiva donor, and I&#8217;ll continue to be one.<\/p>\n\n\n\n<p><em>2025 update<\/em>: I was, indeed, a Kiva donor for years. I&#8217;m not one currently, because my funding priorities have changed, as has my finances, but I remain a fan of Kiva. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/coyotecommunications.com\/coyoteblog\/wp-content\/uploads\/2019\/04\/donate_icon_small.jpg\" alt=\"\" class=\"wp-image-4685\"\/><\/figure>\n<\/div>\n\n\n<p>If you have benefited from this blog or other parts of&nbsp;<a href=\"http:\/\/www.coyotebroad.com\/\">my web site<\/a>&nbsp;and would like to&nbsp;<a href=\"http:\/\/www.coyotebroad.com\/me\/payme.shtml\">support<\/a>&nbsp;the time that went into&nbsp;researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work),&nbsp;<a href=\"http:\/\/www.coyotebroad.com\/me\/payme.shtml\"><strong>here is how you can help<\/strong><\/a>.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I was able to port my blogs since early 2010 from a different platform here to this one, but I was not able to do so for blogs from the first platform I ever used. Those are available only on archive.org and, even then, it&#8217;s really hard to navigate through them. Most are outdated and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[20,13],"tags":[2320,130,306,2318,2319,1163],"class_list":["post-7399","post","type-post","status-publish","format-standard","hentry","category-community-volunteer-engagement","category-community-relationsoutreach","tag-context","tag-criticism","tag-misinformation","tag-misleading","tag-misled","tag-propaganda"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p3fFJB-1Vl","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/posts\/7399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/comments?post=7399"}],"version-history":[{"count":2,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/posts\/7399\/revisions"}],"predecessor-version":[{"id":7629,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/posts\/7399\/revisions\/7629"}],"wp:attachment":[{"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/media?parent=7399"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/categories?post=7399"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/tags?post=7399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}