Here’s a conversation I had this week as a member of a certain city’s citizen’s committee regarding bicyclists and pedestrians:<\/p>\n
Me: <\/em>“I’d like for this link to the state agency name redacted<\/span><\/strong><\/em> web site to added to this web page on the city’s site. I’ve sent two emails requesting it, but no one has responded.”<\/p>\n City representative:<\/em> “We don’t have money in the budget to do that.”<\/p>\n Me:<\/em> “You don’t have the money to add a link to a web page?!?”<\/p>\n City Rep:<\/em> “Actually, it’s because the decision makers need to review that change first.”<\/p>\n Me:<\/em> “Okay, who are the ‘decision makers’?”<\/p>\n City Rep:<\/em> “Oh, we don’t have a policy yet on how those decisions will be made.”<\/p>\n THIS IS WHY I DON’T BELIEVE IN CONSPIRACY THEORIES INVOLVING THE GOVERNMENT.<\/p>\n This is also a perfect illustration of the change of mentality that’s needed for effective online communications. Using web pages and social media has nothing to do with budgets or policies – it has to do with mindsets.<\/p>\n Fear-based management – it’s a customer service KILLER.<\/p>\n","protected":false},"excerpt":{"rendered":" Here’s a conversation I had this week as a member of a certain city’s citizen’s committee regarding bicyclists and pedestrians: Me: “I’d like for this link to the state agency name redacted web site to added to this web page on the city’s site. I’…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[13],"tags":[81,89,97,98,135,136,162,1514,197,1592,1591,259,266,295,305,326,330,334,365,366,378,1298,442,449],"class_list":["post-330","post","type-post","status-publish","format-standard","hentry","category-community-relationsoutreach","tag-change","tag-clients","tag-communication","tag-communications","tag-culture","tag-customer","tag-dynamic","tag-efficiency","tag-fear","tag-incompetence","tag-inefficiency","tag-innovation","tag-internet","tag-media","tag-mindset","tag-nimble","tag-office","tag-online","tag-policies","tag-policy","tag-procedures","tag-quality","tag-service","tag-social"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p3fFJB-5k","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/posts\/330","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/comments?post=330"}],"version-history":[{"count":1,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/posts\/330\/revisions"}],"predecessor-version":[{"id":2850,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/posts\/330\/revisions\/2850"}],"wp:attachment":[{"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/media?parent=330"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/categories?post=330"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/tags?post=330"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}