{"id":239,"date":"2011-01-26T09:16:00","date_gmt":"2011-01-26T09:16:00","guid":{"rendered":"http:\/\/coyoteblog.posterous.com\/nonprofits-use-the-car-mechanic-business-mode"},"modified":"2021-01-02T12:44:14","modified_gmt":"2021-01-02T20:44:14","slug":"nonprofits-use-the-car-mechanic-business-mode","status":"publish","type":"post","link":"https:\/\/coyotecommunications.com\/coyoteblog\/2011\/01\/nonprofits-use-the-car-mechanic-business-mode\/","title":{"rendered":"Nonprofits: Use the Car Mechanic Business Model"},"content":{"rendered":"<p>I&#8217;m in Budapest, Hungary where, yesterday, I presented an all-day <em>intensive<\/em> onsite workshop for education advising centers throughout Eastern and Western Europe affiliated with <a href=\"http:\/\/educationusa.state.gov\/\">EducationUSA<\/a>, a global network supported by the <a title=\"href=\" target=\"_blank\" rel=\"noopener noreferrer\">U.S. Department of State<\/a>. My workshop was regarding business planning and creating revenue streams\/fee-based services. <a href=\"http:\/\/www.coyotecommunications.com\/me\/aboutme.html\" target=\"_blank\" rel=\"noopener noreferrer\">I&#8217;ve certainly done business planning and managed fee-based services at nonprofits<\/a>, and I&#8217;ve consulted on this subject before with nonprofits, but I have never <em>trained<\/em> on it.<\/p>\n<p>It was a fascinating challenge for me to develop a hands-on workshop that would be relevant to an audience representing so <em>many<\/em> different countries, and, therefore, very different rules, different cultures, etc. (countries included Azerbaijan, Cyprus, Georgia, Lithuania, Russia, Portugal, Ukraine, the UK, Germany, Slovenia and Spain). <strong>To get everyone on the same page regarding what I meant by <em>business planning<\/em>, <em>fees<\/em>, <em>customer service<\/em>, and <em>financial sustainability<\/em>, I used a car mechanic as a model &#8212; a car mechanic, it seems to me, is a rather universal concept, someone we are all familiar with, even if we don&#8217;t have a car. <\/strong><\/p>\n<p>To be provocative, I ofcourse used an image of a FEMALE car mechanic.<\/p>\n<p>And then I talked about what makes a car mechanic successful:<\/p>\n<ul>\n<li>Her prices are reasonable (at least understandable &#8211; why she charges for what for a particular task or material).<\/li>\n<li>She helps you to understand what she will do.<\/li>\n<li>She can give you an immediate, realistic estimate for how long a job will take and when she can do that job.<\/li>\n<li>She does the job she says she will do, on time.<\/li>\n<li>She exudes quality.<\/li>\n<\/ul>\n<p>In short, her customers TRUST her, because of the above activities and approach.<\/p>\n<p>And then we related that back to nonprofit businesses &#8211; how, really, we have to do all those same things regarding our organizations, even if we have just one funder who gives us a mega-grant to pay everything.<\/p>\n<p>I think it worked really well at setting the stage for all the rest of the workshop, if I do say so myself. I&#8217;m sure that most car mechanics don&#8217;t use the forms and exercises I used with these centers, like a <a href=\"http:\/\/en.wikipedia.org\/wiki\/SWOT_analysis\" target=\"_blank\" rel=\"noopener noreferrer\">SWOT analysis<\/a>, to develop their business plans. But the car mechanic approach seemed to help my oh-so-multi-cultural group understand how to use those tools.<\/p>\n<p>One of the biggest takeaways that attendees seemed to really seize on: clients who are expected to pay for something anticipate gaining significantly more from an organization than those who get the service for free. That slide got referred back to again and again.<\/p>\n<p>And, finally, I have to thank <a href=\"http:\/\/twitter.com\/Michael_Keizer\" rel=\"nofollow\">Michael Keizer<\/a> for posting the infographic <a href=\"http:\/\/www.shouldiworkforfree.com\/\" rel=\"nofollow\">shouldiworkforfree.com<\/a> in the comments section of a <a href=\"https:\/\/coyotecommunications.com\/coyoteblog\/2011\/01\/going-too-far\/\" target=\"_blank\" rel=\"noopener noreferrer\">recent previous blog of mine<\/a> &#8211; I ended up using it in the workshop, after being reminded of it by my colleague <a href=\"https:\/\/www.linkedin.com\/in\/annmmerrill\/\" target=\"_self\" rel=\"noopener noreferrer\">Ann Merrill<\/a>, and the group not only laughed, they said it actually helped them in thinking about what to charge for!<\/p>\n<p>Added bonus: you can <a href=\"https:\/\/www.flickr.com\/photos\/jaynecravens\/albums\/72157625934671362\">see my photos from this amazing trip<\/a>.<\/p>\n<p>More about my <a href=\"http:\/\/www.coyotecommunications.com\/me\/consult.html\" target=\"_blank\" rel=\"noopener noreferrer\">consulting services<\/a> and my <a href=\"http:\/\/www.coyotecommunications.com\/me\/speak.html\" target=\"_blank\" rel=\"noopener noreferrer\">training services<\/a>.<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"alignleft\"><img loading=\"lazy\" decoding=\"async\" width=\"187\" height=\"242\" class=\"wp-image-831\" src=\"https:\/\/coyotecommunications.com\/coyoteblog\/wp-content\/uploads\/2014\/06\/vvbooklittle.jpg\" alt=\"cover of Virtual Volunteering book with hands raising up various Internet connected devices\" \/><\/figure>\n<\/div>\n<p>A reminder: <a href=\"http:\/\/www.coyotebroad.com\/vvbook.shtml\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>The\u00a0<\/em>Last\u00a0<em>Virtual Volunteering Guidebook<\/em><\/strong><\/a> provides detailed advice on creating assignments for online volunteers, for working with online volunteers, for using the Internet to support and involve ALL volunteers, including volunteers that provide service onsite, for ensuring success in virtual volunteering, and for using the Internet to build awareness and support for all volunteering at your program. Tech tools come and go, but certain community engagement principles never change, and those principles are detailed in this comprehensive guide. You will not find a more detailed guide anywhere for working with online volunteers and using the Internet to support and involve all volunteers. It&#8217;s available as a digital book or as a traditional paperback. It\u2019s co-written by myself and Susan Ellis.<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"alignleft\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" class=\"wp-image-4685\" src=\"https:\/\/coyotecommunications.com\/coyoteblog\/wp-content\/uploads\/2019\/04\/donate_icon_small.jpg\" alt=\"\" \/><\/figure>\n<\/div>\n<p>If you have benefited from this blog or other parts of\u00a0<a href=\"http:\/\/www.coyotebroad.com\/\">my web site<\/a>\u00a0and would like to\u00a0<a href=\"http:\/\/www.coyotebroad.com\/me\/payme.shtml\">support<\/a>\u00a0the time that went into\u00a0researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work),\u00a0<a href=\"http:\/\/www.coyotebroad.com\/me\/payme.shtml\"><strong>here is how you can help<\/strong><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I&#8217;m in Budapest, Hungary where, yesterday, I presented an all-day intensive onsite workshop for education advising centers throughout Eastern and Western Europe affiliated with EducationUSA, a global network supported by the U.S. Department of Sta&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[12],"tags":[611,8,637,289,6,495],"class_list":["post-239","post","type-post","status-publish","format-standard","hentry","category-nonprofitngoagency-management","tag-capacity-building","tag-consulting","tag-jayne-cravens","tag-management","tag-nonprofit","tag-training"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p3fFJB-3R","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/posts\/239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/comments?post=239"}],"version-history":[{"count":3,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/posts\/239\/revisions"}],"predecessor-version":[{"id":6052,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/posts\/239\/revisions\/6052"}],"wp:attachment":[{"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/media?parent=239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/categories?post=239"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/coyotecommunications.com\/coyoteblog\/wp-json\/wp\/v2\/tags?post=239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}