Revised Januart 18, 2021



by Jayne Cravens
More resources at coyotecommunications.com & coyoteboard.com (same web site)

 
Telecommuting / TeleWork / Cloud Commuting & Virtual Teams:
Advocacy & Resources

 
I've been working with online volunteers since 1994, and researching and advocating the practice of online volunteering / virtual volunteering since 1996.

I also have been working from home, for the most part, since 2005 (and did so as well from 1996 to 1998).

In short, I'm deeply immersed in working-from-home - telecommuting, telework, cloud commuting, whatever we're calling it these days.

When I started directing the Virtual Volunteering Project in December 1996 - while working from home - there was no research regarding online volunteering, so I used a combination of traditional volunteer management research, resources and publications and telecommuting manuals to come up with the original suggestions for how to work remotely with volunteers using the Internet. Yes, that's right - there were telecommuting manuals, and telecommuters, back in the 1990s - COVID-19 didn't invent it. My supervisors were in Washington, D.C. and California. I adhered to those telecommuting manuals in putting together my home office, defining my work day, providing my supervisors with regular updates and creating a balance between my home and work life (which were just inches apart).

By the time the 1990s were ending, I had managed hundreds of volunteers online, people working a few miles or hundreds of miles away from my geographic location, on long-term projects and byte-sized/micro-volunteering tasks, and worked on projects together with dozens of paid staff in remote locations, relying on a variety of communications tools and methods to collaborate successfully. And I was hardly alone in the 20th century being so immersed in online work - most of the people I knew then in Austin, Texas also did some or all of their work from home. 

Through these experiences, I became an advocate for telecommuting. I don't advocate that we all give up onsite office work and onsite face-to-face meetings entirely. But I do believe that workers can be more productive, cut down on travel time and reduce fuel costs, and that the environment can be made much cleaner and our roads less congested, if more workers were given the option to telecommute at least part-time. I'm just so, so sorry that it not only took more than 20 years for the rest of the world, including the USA, to realize it, but also that it took a global pandemic to get people here.

But I think even now, the vision many managers have of telecommuting staff is someone sitting at home, surfing YouTube or continually raiding the refrigerator while their kids run around the house and need attention, with neighbors at the door ready to visit, etc. Or the telecommuter runs errands all day outside the home. But for most telecommuters, this is NOT the case. In fact, telecommuters are notorious for overwork, for not knowing when to quit their workday, for taking time away from family and social activities to work, and always being "on call" out of a sense of guilt for not being in the office.

Before Covid-19, I wrote recommendations on the page you are reading now for people that wanted to telecommute. I've updated those in light of the global pandemic.

Some things to keep in mind if you want to telecommute:

If you want to telecommute, you have to be able to well communicate the following to your employer, or your potential employer, in clear details (not just verbal affirmations):

If you want to telecommute, you also have to decide with your employer

By the end of the last century (and millennium!), there was already extensive information online and off about companies who had instituted successful telecommuting programs, as well as guides on how to start a program. There were already already a growing number of guides regarding working in multi-cultural teams and working with virtual teams.

Below is a list of such resources from that era that I'm still particularly fond of, and that I think, still, offer fantastic, realistic info about telecommuting:

Also, this report, Working from home: From invisibility to decent work, published January 13, 2021 from International Labour Office (ILO), seeks to improve understanding of home work as well as to offer policy guidance that can pave the way to decent work for homeworkers both old and new. Though working from home has long been an important feature of the world of work, the institutions that govern the labour market are rarely designed with the home as a workplace in mind. With the spread of the COVID-19 pandemic, many in the world’s workforce have shifted to homeworking, thereby joining the hundreds of millions of workers who have already been working from home for decades. The sudden rise in homeworking brings renewed urgency to the need to appreciate the implications of home work for both workers and employers. The report, 279 pages long, includes chapters and sections on

 

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