This page contains responses to the agency survey for
December 12, 1997.
Click here to see the same responses
organized by question.
Click here to see a list of
responding organizations' names together with their location and
date of response.
December 12, 1997
- Joint Venture: Silicon Valley Network
- Organization Name
- Joint Venture: Silicon Valley Network
- Organization City
- San Jose
- State/Province
- California
- Country
- USA
- Organization's Geographic Service Area
- Silicon Valley
- Number of full-time and part-time employees (paid staff)
- 15
- Respondent's Name
- Jayne Cravens
- Respondent's Position
- Internal Communications Manager (former)
- Organization's Web Site Address
- http://www.jointventure.org
- Respondent's Role in Working with Volunteers at Organization
- I recruited and managed all volunteers working
virtually. I also developed the opportunities for these volunteers,
and reported their progress to my supervisor.
- How did you hear about this Project?
- no response
- What other staff have involved volunteers virtually at
your organization?
- Director of Operations
Affiliate Executive Directors
- Approximately how many of your online volunteers provide
technical assistance to your staff or to other volunteers?
- 6
- Please describe the kinds of activities these technical
assistance volunteers provide to your organization:
- While at JV, volunteers helped us research and
develop material for our Web site. They created pages that linked to
resources that would be of interest to each of our affiliate members (which
ranged from education-focused to improving the business climate).
- Approximately how many of your volunteers provide direct
support to clients / recipients of service via the Internet?
- no response
- Please describe the kinds of volunteer activities these
direct contact volunteers provide to your organization:
- no response
- How did you recruit the volunteers you involve(d) via
the Internet?
- Sent announcement flyers via snail mail to career
centers at all local colleges and universities, and posted on Virtual
Valley and Mercury Center (AOL), two local bulletin boards
- How did you screen/orient the volunteers you involve(d)
via the Internet?
- Ask for resumes, did an onsite interview and,
sometimes, called references.
- How do you supervise and recognize/reward online
volunteers for their contributions?
- Created a web site that named them and thanked them.
- Have you ever surveyed these online volunteers about
their experiences with your organization?
- No
- What factors in your organization have promoted the
success of your virtual volunteering program?
- Getting buyin from my supervisor to work with
"unseen" volunteers was crucial. He insisted they come in for one on-site
meeting so he could "see" they were real. I also required weekly updates on
their projects via email, and made sure my supervisor saw their completed
work.
- What factors in your organization have impeded the
success of your virtual volunteering program?
- Other staff don't think these people are "real" because
they don't see them; they also aren't involved in our org's Internet
activities, so they don't really see that online activities and virtual
volunteer management is actually "work."
- Please add any other comments you would like to send to
us:
- I was at Joint Venture from Feb. 1995 - April 1996
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