Tag Archives: socialmedia

Nonprofits & volunteers – time to brag on Techsoup!

There are a LOT of opportunities right now on TechSoup for nonprofit employees and volunteers to share experiences and offer advice. Here are some recent questions and topics oh-so-ripe for your comment:

Nonprofit looking for Best Practices for Gathering Emails, other Info from New Donors.

Nonprofits, libraries, universities, others using Moodle? There’s someone looking for advice from you!

How does your nonprofit, library, other mission-based organization deal with “bad” tech etiquette?

What’s your experience with ICTs for rural economic development?

A small nonprofit maritime museum books sailing trips – & needs software advice for reservations

Are you a nonprofit or volunteer using Ubuntu Linux?

Nonprofit that collects veterinary medical supplies seeks inventory management software for Mac.

Firing a volunteer over insulting musings on Facebook re: a nonprofit or library?

Software for Substance Abuse and Mental Health Treatment?

Nonprofits & libraries: are employees, #volunteers using Google Drive, iCloud, Dropbox, other cloud apps? Share!

Nonprofit with network question: Some entries in NPS logs are in Hex others in plain text. Help?

SMS Engagement for civil society, the humanitarian sector, nonprofits, government programs – your experience?

Sound off re employees & volunteers appropriate behavior online

I found this article today: How to Handle an Employee’s Controversial Online Behavior – it’s from 2010, but it still works – the graphic is awesome!

I also have my own thoughts on the subject: How to Handle Online Criticism, written especially for nonprofits, NGOs and other mission-based organizations.

On a related note, there are three threads on TechSoup regarding social media that so beg your participation:

Social Media Policies in the Workplace

Instant Messaging policy

Reporting to an Executive Director re social media

Would love to read more comments on these TechSoup threads! How does your nonprofit, government agency, charity, non-governmental agency or other mission-based organization handle all of these various aspects of social media/online activities?

Can Komen recover?

No matter how you feel about abortion services or Planned Parenthood, you have to agree that the Susan G. Komen for the Cure foundation handled its decision-making and communications regarding its defunding of Planned Parenthood very, very poorly:

  • They did not discuss the decision with their affiliates, let alone involve those affiliates in the decision. Some of the affiliates (Oregon and Connecticut, and perhaps more) even issued press releases after the Komen headquarters announcement asking for their HQ to reconsider. When your organization’s own affiliates are asking PUBLICLY for you to reconsider a decision, you have made a grave error.
  • They gave contradictory statements about why they were defunding Planned Parenthood. Sometimes they said it was because of a new policy not to fund any organization under investigation by state or federal authorities – yet they had no plans to discontinue funding for Penn State! They said the decision wasn’t political, nor because they had hired a dedicated, outspoken advocate against the right to abortion services – Karen Handel – who retweeted this on her Twitter account, contradicting Komen’s statements about this NOT being a political decision:


The original image from Lisa McIntire

Today, Komen somewhat reversed its decision regarding Planned Parenthood, but left the door open to stop funding the organization after the current funding cycle. It has not gone unnoticed that Komen has also stopped funding stem cell research. It has also has not gone unnoticed that Karen Handel is still a senior vice president at the Komen foundation.

This PR nightmare is not over for the Komen foundation. Can the foundation rebuild trust with the thousands of women who are saying they will never support the organization again? Can it successfully make this switch in its work, avoiding any organization that garners criticisms from far-right religious advocates, and therefore be the target of women’s rights advocates?

How should have Komen handled both this decision and the communications of such? Or is there any way for them to have done this without suffering such massive fallout with so many (now) former supporters? Share in the comments section here.

Also see: How to Handle Online Criticism.