Tag Archives: probation

Online community service company tries to seem legit

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Back in January 2011, I discovered a for-profit company called Community Service Help, Inc. that claimed it could matchpeople that have been assigned court-ordered community service “with a charity that is currently accepting online volunteers” – for a fee, payable by the person in need of community service. But the “community service” is watching videos. Yes, you read that right: people assigned community service pay to get access to videos, which they may or may not watch, and this company then gives each a letter for their probation officers or court representatives saying that the person did community service – which, of course, the person didn’t. – he or she just watched videos.

While I have no issue with a nonprofit organization, or even a government agency, charging a volunteer to cover expenses (materials, training, staff time to supervise and support the volunteer, criminal background check, etc.), I have a real problem with companies charging people for freely-available information.

I also have a big problem with judges and probation officers accepting online community service that consists of a person watching videos. Watching a video is NOT community service. Listening to a lecture is NOT community service. Watching an autopsy is NOT community service. Courts can – and do – sentence offenders to watch videos or listen to a lecture or watch an autopsy, and that’s fine, but these activities are NOT COMMUNITY SERVICE.

My many blogs about this company, such as the first one, What online community service is and is not in (January 2011), as well Online volunteer scam goes global (July 2011), Courts being fooled by online community service scams (from November 2011), and Update on a Virtual Volunteering scam (November 2012), have lead to investigative TV reports on Atlanta Fox 5 and an NBC affiliate in Columbus, Atlanta. Just to show how unscrupulous this company is, after the NBC story, the scam company put a tag on its web site noting “as featured on NBC news!” Ugh.

The pressure hasn’t lead to the company folding, unfortunately. Instead, the company is now trying to go legit, paying for this press release on PR Web to encourage nonprofits to use its service to list virtual volunteering opportunities with the company, which it will then have its paying clients do. The company claims that it will provide “electronic supervision, volunteer hour tracking, time sheets and logging, court reporting, and any necessary phone calls and customer support” for the volunteers it provides to any nonprofit that signs up. Those services are free for the nonprofit, but the volunteers pay the for-profit company for the volunteering. So, now the company can claim that volunteers do real volunteering, provided by legitimate nonprofits.

My thoughts? I think any nonprofit staff that list opportunities with Community Service Help, Inc. should have their heads examined:

  • There is still no list on the company’s web site about what people do as online volunteers through the company, and no list of “charity partners” that use this service.
  • There is a list of testimonials from people who have supposedly used the service — testimonials which all sound amazingly the same, as though they were all written by the same person.
  • There is also still no listing of the names of the staff people and their credentials to show their experience regarding online volunteering or community service.
  • Its statement on its home page, The only place to complete your court ordered community service online!, is a blatant lie. There are many places to complete online volunteering for court ordered community service – where the volunteer pays NOTHING, or pays a tiny fee, much smaller than what Community Service Help, Inc. charges.
  • The company has no profile on Yelp.com.
  • So far, no online volunteering service has been performed at all through this company. None. The people who use this service do no activities other than watching videos as their “community service.” Through a nonprofit organization in Michigan, the company arranges for paperwork to be sent to the court or probation officer that says the paying customer has completed the “community service” and how many hours they spent doing such.

I really hope nonprofits continue to steer clear of this company. List your online volunteering opportunities with your local volunteer center, through VolunteerMatch, or through any other legitimate nonprofit service (all are free).

And for those of you that need to perform court-ordered community service, check out this  list of LEGITIMATE nonprofits that would be happy to involve you.

Still waiting for officials in Miami-Dade County, where this organization is based, any parole and probation associations, the Corporation for National Service and AL!VE to PLEASE investigate or, at least, take a stand regarding this and other companies.

2014 update: The Last Virtual Volunteering Guidebook offers detailed advice that would help any court understand how to evaluate the legitimacy of an online volunteering program. It’s geared towards nonprofits who want to involve volunteers, but any court or probation officer would find it helpful, as more and more people assigned community service need legitimate, credible online volunteering options.

July 6, 2016 update: the web site of the company Community Service Help went away sometime in January 2016, and all posts to its Facebook page are now GONE. More info at this July 2016 blog: Selling community service leads to arrest, conviction

My voluntourism-related & ethics-related blogs (and how I define scam)

Courts being fooled by online community service scams

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July 6, 2016 update: the web site of the company Community Service Help went away sometime in January 2016, and all posts to its Facebook page are now GONE. More info at this July 2016 blog: Selling community service leads to arrest, conviction

Also note that The Last Virtual Volunteering Guidebook offers detailed advice that would help any court understand how to evaluate the legitimacy of an online volunteering program. It’s geared towards nonprofits who want to involve volunteers, but any court or probation officer would find it helpful, as more and more people assigned community service need legitimate, credible online volunteering options.

— Original blog from 2011 below —

As I’ve blogged about before, there is a for-profit company based in Florida, Community Service Help, Inc., that claims it can match people have been assigned court-ordered community service “with a charity that is currently accepting online volunteers” – for a fee, payable by the person in need of community service. But the community service is watching videos. Yes, you read that right: you pay to get access to videos, which you may or may not watch, and this company then gives you a letter for your probation officer or court representative saying you did community service – which, of course, you didn’t. – you watched videos.

Another of these companies is Community Service 101, which charges a monthly fee for users to track and report their hours – something they could do for free on a shared GoogleDoc spreadsheet. There’s also this nonprofit, Facing the Future With Hope, which also offers to find online community service, for a fee. And there’s fastcommunityservice.com, which claims that you can work off your court-ordered community service hours by taking an online “Caffeine Awareness Course.” It’s a $30 fee to take this “course” and get their letter saying you have done community service – which you have NOT, because taking an online course is NOT COMMUNITY SERVICE. And, not to be outdone is completecommunityservice.com, which follows the same model: pay a fee, get a letter that says you did community service.

At least one of these companies is affiliated with Terra Research Foundation; it didn’t have a web site when I first started blogging about this back in January, but it does now, and it’s now listed on Guidestar as “Terra Foundation”, however, the web site has no listing of staff or their qualifications, no listing of these offices they say they have all over the USA, no listing of board members, no listing of current projects, no testimonials from those benefiting from their projects, no listing of specific nonprofit organizations they have collaborated with/assisted, no annual report, no budget information, and on and on.

If it’s a for-profit company saying they can help you with community service for the court, you should be able to find on their web site:

  • A list of courts, by name, city and state, that have accepted community service arranged through this company (not just “courts in Florida”, but “the circuit court of Harpo County, Florida)
  • An official statement from a court – ANY court – saying, “We endorse such-and-such company for getting your court-ordered community service done”
  • A list of “charity partners” or nonprofit partners or government agency partners that use this service
  • The names of staff at the company and their credentials to show their experience regarding online volunteering or community service.
  • A list of all fees – specific dollar amounts – on the home page (not buried on the web site)
  • A scan of a letter they have provided to a court, a probation officer, a school, a university, etc. (with the contact name for the person blocked out, ofcourse), so you know exactly what the organization says to confirm community service.
  • A list of every court, school and university that has accepted the community service hours this company has ever arranged for anyone.

Good luck finding this information on the web sites I’ve mentioned in this blog. The information is NOT there.

If it’s a non-profit company, you should be able to find on their web site:

  • Their most recent annual report that notes their income and expenditures for their last fiscal year
  • The names of the board of directors
  • The names of staff and their credentials to show their experience regarding online volunteering or community service.
  • A list of courts, by name, city and state, that have accepted community service arranged through this company (not just “courts in Florida”, but “the circuit court of Harpo County, Florida”)
  • An official statement from a court – ANY court – saying, “We endorse such-and-such company for getting your court-ordered community service done”
  • A list about specific activities that people do as volunteers through the nonprofit organization
  • A list of “charity partners” or nonprofit partners or government agency partners that use this service
  • A list of all fees – specific dollar amounts
  • A scan of a letter they have provided to a court, a probation officer, a school, a university, etc. (with the contact name for the person blocked out, ofcourse), so you know exactly what the organization says to confirm community service.
  • A list of every court, school and university that has accepted the community service hours this company has ever arranged for anyone.

Again, this information is NOT THERE on the web sites I’ve already mentioned.

While I have no issue with a nonprofit organization, or even a government agency, charging a volunteer to cover expenses (materials, training, staff time to supervise and support the volunteer, criminal background check, etc.), I have a real problem with companies charging people for freely-available information.

I also have a big problem with judges and probation officers accepting online community service that consists of a person watching videos. Watching a video is NOT community service. Listening to a lecture is NOT community service. Watching an autopsy is NOT community service. Courts can – and do – sentence offenders to watch videos or listen to a lecture or watch an autopsy, and that’s fine, but these activities are NOT COMMUNITY SERVICE.

Sadly, courts are sometimes not catching the scam until it’s too late: I’ve been contacted by representatives of two different court systems, both in California, who had approved court-ordered community service by people who used one of these companies, not realizing that the people had just paid a fee for a letter and had not done any community service at all (and both representatives said watching a video or taking a course is NOT community service in the eyes of the court!).

You can read about what happened when I started investigating Community Service Help, Inc. in January and reported them to the proper authorities, and what the company’s reaction was (not good!). And you can read the nasty comments that are showing up on that original blog – the people who are running these unscrupulous companies are definitely feeling the heat!

I wish I could spend time reporting each of these companies to the State Attorneys General for each state where they reside, but I just do not have the time; it’s a lot of forms to fill out.

In that original blog, I asked if organizations that claim to represent the community service sector such as the Corporation for National Service or AL!VE would investigate and take a stand regarding these companies – to date, they have done nothing.

I’ve contacted the following organizations today about these unscrupulous companies, urging them to investigate. Let’s hope those who can really do something about these companies will do so!

American Probation and Parole Association

U.S. Probation and Pretrial Services System

Federal Probation and Pretrial Officers Association (FPPOA)

National Association of Probation Executives

American Correctional Association

And one final note: I’ve been lucky enough to have involved some court-ordered folks as online volunteers – I say “lucky enough” because they have all of them have ended up volunteering for more hours than they were required to do, and been really great volunteers. And, no, I did not charge them!

Also, here’s free information on Finding Online Volunteering / Virtual Volunteering & Home-Based Volunteering with legitimate organizations.

November 6, 2012 update: I just got got email from a TV reporter in Atlanta, Georgia who used my blogs about this scam to create this excellent video about this scam and the people behind it. Thanks Atlanta Fox 5!

February 2013 update: Here’s the latest on what’s going on with this company.

July 6, 2016 update: the web site of the company Community Service Help went away sometime in January 2016, and all posts to its Facebook page are now GONE. More info at this July 2016 blog: Selling community service leads to arrest, conviction

My voluntourism-related & ethics-related blogs (and how I define scam)

The blog you just read is the most popular blog I have ever published. Please note that I have no funding to do this research that I do on unethical community service, and some of these people that run these programs get incredibly angry at me for bringing them to the attention of law enforcement – one even threatened legal action against me, complete with letters to my employers, texts to my family and some very nasty social media posts. I do this research and these awareness activities entirely on my own, with no financial support for such. If you have benefited from this blog or other parts of my web site or my YouTube videos and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.

What online community service is – and is not

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There is a for-profit company based in Florida, Community Service Help, Inc., that claims it can match people have been assigned court-ordered community service “with a charity that is currently accepting online volunteers” – for a fee, payable by the person in need of community service. There is no list on the company’s web site about what people do as online volunteers through the company, and no list of “charity partners” that use this service – at least not as of the day I’m posting this blog. There is a list of testimonials from people who have supposedly used the service — testimonials which all sound amazingly the same, as though they were all written by the same person. There is also no listing of the names of the staff people and their credentials to show their experience regarding online volunteering or community service.

I found out about this company because someone was posting about it on YahooAnswers > Community Service in response to anyone who was seeking community service per court order.

I was alarmed for a number of reasons, most of which I’ve noted in the opening paragraph, in bold, and also because online volunteering opportunities are plentiful – so plentiful that it’s nothing short of exploitative to charge people to find them. Here’s just a FEW of the many, many places to find online volunteering (Aug. 14, 2015 clarification: note that this is a list of examples of legitimate virtual volunteering with legitimate nonprofits, and it’s offered to show what online volunteering really looks like; not all of these nonprofits meet the standards required by courts or probation officers for community service):

Distributed Proofreaders. These online volunteers turn public domain books into online books, mostly for Project Gutenberg.

Electronic Emissary, one of the best known and most respected online tutoring programs, where adult volunteers help students in a variety of complex academic-based projects.

Environmental Protection Agency (EPA) Volunteer Monitoring Program
This is a mix of online and remote volunteering. Volunteers collect data from the environments around them and submit the information online to the EPA.

Idealist/Action Without Borders has many of the volunteer tasks listed on its site that are online. To find them, do keyword search using online and virtual. You will have to read each assignment carefully to ensure they are actually virtual.

Extraordinaries, hosts a database of micro-volunteering assignments (tasks that can be completed in around an hour or two) in support of different nonprofit organizations.

Infinite Family, an online mentoring program matching adults and families in the USA with at-risk, impoverished children in South Africa.

LibriVox, a nonprofit that coordinates online volunteers to record audio versions of public domain books.

Nabuur, which recruits online volunteers to support organizations working in or for the developing world.

TestPrepPractice Math Tutors

United Nations Online Volunteering Service lists at least a few hundred online volunteering opportunities at any given time, at organizations working in or for the developing world (not just UN agencies). This is the largest database anywhere of online volunteering opportunities.

VolunteerMatch has many of the volunteer tasks listed on its site tagged as virtual volunteering.

That’s not only a short, not-at-all comprehensive list of organizations that are focused specifically on online volunteers: there are thousands of traditional organizations that involve online volunteers as translators, web page developers, researchers, writers, subject-matter experts (SMEs), pro bono consultants, and on and on (I volunteer with the Girl Scouts, and my service is 90% online; I help with communications issues). And there’s also dozens of organizations that allow volunteers to engage in home-based volunteering, knitting blankets for babies who are HIV positive, or organizing food drives for local free food pantries or local animal shelters, and on and on. (Aug. 14, 2015 clarification: note that the aforementioned is a list of examples of legitimate virtual volunteering with legitimate nonprofits, and it’s offered to show what online volunteering really looks like; not all of these nonprofits meet the standards required by courts or probation officers for community service. You can find a comprehensive listing of where to find legitimate online volunteering here, but note that not all nonprofits, online or onsite with traditional volunteer engagement, can accommodate court-ordered community service folks)

So, of course, I was alarmed to find a for-profit company charging people for access to online volunteering opportunities when such opportunities are so freely and easily accessible. In addition, there is no guarantee that an agent of the court will accept online service as fulfillment of community service; I have been approached by dozens of people who want to volunteer online for community service fulfillment, and when I’ve told them to get permission from the court first, they call or email back to say the judge or probation officer refused, because the judge or probation officer felt there was not enough monitoring/supervision. Even so, many courts have been open to the idea, so long as the nonprofit or government agency that will involve the online volunteer can provide proof that the person really did the hours needed.

(I’ve been lucky enough to have involved some court-ordered folks as online volunteers – and I have to say that all of them have ended up volunteering for more hours than they were required to do.)

I started investigating this company immediately. I contacted several associations of nonprofits, including the Florida Association of Nonprofit Organizations (FANO), a couple of DOVIAs (directors of volunteers in agencies) in Florida and various colleagues that research volunteering, including online volunteering. Not one had ever heard of this organization. So I filed a notice with the Florida State Attorney General’s cyberfraud division. The Consumer Services Department of Miami-Dade County began its investigation in December.

Today, the owner of Community Service Help, Inc. called me because of the investigation. He wanted to explain what his company does. And what does his company do? A person pays him $30, and he gives you access to online videos that are supposed to help you be a better person. You do not perform any community service at all; you watch videos. The company’s representative was adamant that watching videos is community service — and that watching them online makes it online community service. The people who use his service do no activities other than watching videos as their “community service.” Through a nonprofit organization in Michigan, he arranges for paperwork to be sent to the court or probation officer that says the paying customer has completed the “community service” and how many hours they spent doing such.

Of course, watching videos is not community service. Court-ordered community service offline looks like this. Or this. Community service involves activity, it involves engagement, it involves an action to do something that needs to be done and that actually helps the community or a cause. Note that there’s no mention at all on these real community service pages regarding watching videos to fulfill court-ordered community service.

Online community service activities look just like online volunteering activities – and also don’t involve watching videos, outside of a person training to be, say, an online volunteer mentor or, perhaps, judging videos that have been submitted to a nonprofit or government agency for some kind of contest. Or maybe watching videos to find information an organization is looking for as part of the person’s online research assignment.

One can only imagine what the paperwork that Community Service Help, Inc. submits to the court or a probation office, or that is submitted by its mysterious “charity partners,” says that the person actually did to complete his or her community service hours (good luck finding an example of such online). I’m sure the judges or probation officers have no idea that all the person did to complete his or her hours was to pay a fee and watch videos on his lap top or smart phone (or, at least, someone watched those videos — who knows who!), that there was no completion of an actual activity that helps a nonprofit, a government agency or those such agencies serve.

The further shock is that, as I’ve researched, there seems to be many of these organizations charging people who have been assigned court-ordered service for freely-available information and resources! Another one is Community Service 101, which charges a monthly fee for users to track and report their hours – something they could do for free on a shared GoogleDoc spreadsheet. There’s also this nonprofit, Facing the Future With Hope, which also offers to find online community service, for a fee. Note that neither web site offers any examples of what online volunteers actually do, what nonprofits actually involve these online volunteers, etc.

While I have no issue with a nonprofit organization, or even a government agency, charging a volunteer — a person who is helping on his or her own, or because a court or school is requiring such — to cover expenses (materials, training, staff time to supervise and support the volunteer, criminal background check, etc.), I have a real problem with companies charging people for freely-available information, and for judges and probation officers accepting online community service that consists of a person watching videos.

If it’s a for-profit company, you should be able to find on their web site:

  • A list of courts, by name, city and state, that have accepted community service arranged through this company (not just “courts in Florida”, but “the circuit court of Harpo County, Florida”
  • A list about specific activities that people do as volunteers through the company
  • A list of “charity partners” or nonprofit partners or government agency partners that use this service
  • The names of staff and their credentials to show their experience regarding online volunteering or community service.
  • A list of all fees – specific dollar amounts
  • A scan of a letter they have provided to a court, a probation officer, a school, a university, etc. (with the contact name for the person blocked out, ofcourse), so you know exactly what the organization says to confirm community service.
  • A list of every court, school and university that has accepted the community service hours this company has ever arranged for anyone.

If it’s a non-profit company, you should be able to find on their web site:

  • Their most recent annual report that notes their income and expenditures for their last fiscal year
  • The names of the board of directors
  • The names of staff and their credentials to show their experience regarding online volunteering or community service.
  • A list of courts, by name, city and state, that have accepted community service arranged through this company (not just “courts in Florida”, but “the circuit court of Harpo County, Florida”
  • A list about specific activities that people do as volunteers through the nonprofit organization
  • A list of “charity partners” or nonprofit partners or government agency partners that use this service
  • A list of all fees – specific dollar amounts
  • A scan of a letter they have provided to a court, a probation officer, a school, a university, etc. (with the contact name for the person blocked out, ofcourse), so you know exactly what the organization says to confirm community service.
  • A list of every court, school and university that has accepted the community service hours this company has ever arranged for anyone.

Good look trying to find this information on the pay-a-fee-for-community-service sites named on this blog.

Will organizations that claim to represent the community service sector such as the Corporation for National Service or AL!VE, investigate? And take a stand? Stay tuned…

November 6, 2012 update: I just got got email from a TV reporter in Atlanta, Georgia who used my blogs about this scam to create this excellent video about this scam and the people behind it. Thanks Atlanta Fox 5!

February 2013 update: Here’s the latest on what’s going on with this company.

2014 update: The Last Virtual Volunteering Guidebook offers detailed advice that would help any court understand how to evaluate the legitimacy of an online volunteering program. It’s geared towards nonprofits who want to involve volunteers, but any court or probation officer would find it helpful, as more and more people assigned community service need legitimate, credible online volunteering options.

August 14, 2015 update: this company continues to try to lure people with false promises about online community service. I have info on how they attempt to harass me online, and the blog links to all of the blogs I’ve written about this and other countries to date, including accounts of people whose community service through this company was rejected by the court.

July 6, 2016 update: the web site of the company Community Service Help went away sometime in January 2016, and all posts to its Facebook page are now GONE. More info at this July 2016 blog: Selling community service leads to arrest, conviction

Also see:

My voluntourism-related & ethics-related blogs (and how I define scam)

This blog is one of the most popular I have ever written. However, all of the time and effort that has gone into researching this topic and sharing what I’ve learned here has been entirely unfunded – I’ve done it entirely as a volunteer. f you have benefited from this blog or other parts of my web site and would like to support the time that went into researching information, developing material, preparing articles, updating pages, etc. (I receive no funding for this work), here is how you can help.